Re: Table field refresh in Remedy 18.05

[Misi Mladoniczky]

Hi Tim!

Thanks for the suggestion. Did this already without success :-(

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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October 9, 2018 10:53 PM, "Powell, Timothy"  wrote:
Change the “Field Value” to “Field Name” 
Tim Powell 

Remedy Administrator  
From: ARSList [mailto:arslist-boun...@arslist.org 
(mailto:mailto:arslist-boun...@arslist.org)] On Behalf Of Misi Mladoniczky
Sent: Tuesday, October 9, 2018 4:34 PM
To: arslist@arslist.org (mailto:arslist@arslist.org)
Subject: [EXTERNAL] Table field refresh in Remedy 18.05 
Hi,

I am on 18.05, Oracle, Linux.

I am trying to do a simple table-refresh from an Active Link, but in Dev Studio 
I can not even pick the Table-field for the Change Field action.

If I load an old Active Link the table field shows, but it is underlined with 
red and the action does not seem to trigger in Mid-Tier...
So how are you supposed to do this? Am I doing some obvious mistake?

When running Mid-Tier Active Link logging it looks like this, but the refresh 
does not happen:
When choosing a column instead it looks like this in the Mid-Tier Active Link 
logging, or in other words nothing happens:
Any suggestions?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at  http://rrr.se 
(http://rrr.se)
-- 
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ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Table field refresh in Remedy 18.05

[Misi Mladoniczky]

Hi Carl!

That seems to do the trick :-)

Any idea why or when this can happen?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
October 9, 2018 10:44 PM, "Carl Wilson"  wrote:
Hi,
Try creating a new workspace in the Dev Studio and recreating you AL. 
Cheers
 On Tue, 9 Oct 2018, 21:38 Misi Mladoniczky,  wrote:  
Hi,

I am on 18.05, Oracle, Linux.

I am trying to do a simple table-refresh from an Active Link, but in Dev Studio 
I can not even pick the Table-field for the Change Field action.

If I load an old Active Link the table field shows, but it is underlined with 
red and the action does not seem to trigger in Mid-Tier...
So how are you supposed to do this? Am I doing some obvious mistake?

When running Mid-Tier Active Link logging it looks like this, but the refresh 
does not happen:
When choosing a column instead it looks like this in the Mid-Tier Active Link 
logging, or in other words nothing happens:
Any suggestions?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)  
--
ARSList mailing list
ARSList@arslist.org (mailto:ARSList@arslist.org)
https://mailman.rrr.se/cgi/listinfo/arslist 
(https://mailman.rrr.se/cgi/listinfo/arslist)
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RE: Table field refresh in Remedy 18.05

[Powell, Timothy]

Change the “Field Value” to “Field Name”

Tim Powell
Remedy Administrator

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Tuesday, October 9, 2018 4:34 PM
To: arslist@arslist.org
Subject: [EXTERNAL] Table field refresh in Remedy 18.05

Hi,

I am on 18.05, Oracle, Linux.

I am trying to do a simple table-refresh from an Active Link, but in Dev Studio 
I can not even pick the Table-field for the Change Field action.

If I load an old Active Link the table field shows, but it is underlined with 
red and the action does not seem to trigger in Mid-Tier...

[cid:image001.png@01D45FF0.4FE478F0]

So how are you supposed to do this? Am I doing some obvious mistake?

When running Mid-Tier Active Link logging it looks like this, but the refresh 
does not happen:
[cid:image002.png@01D45FF0.4FE478F0]

When choosing a column instead it looks like this in the Mid-Tier Active Link 
logging, or in other words nothing happens:
[cid:image003.png@01D45FF0.4FE478F0]

Any suggestions?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Table field refresh in Remedy 18.05

[Carl Wilson]

Hi,
Try creating a new workspace in the Dev Studio and recreating you AL.

Cheers

On Tue, 9 Oct 2018, 21:38 Misi Mladoniczky,  wrote:

> Hi,
>
> I am on 18.05, Oracle, Linux.
>
> I am trying to do a simple table-refresh from an Active Link, but in Dev
> Studio I can not even pick the Table-field for the Change Field action.
>
> If I load an old Active Link the table field shows, but it is underlined
> with red and the action does not seem to trigger in Mid-Tier...
>
>
>
> So how are you supposed to do this? Am I doing some obvious mistake?
>
> When running Mid-Tier Active Link logging it looks like this, but the
> refresh does not happen:
>
>
> When choosing a column instead it looks like this in the Mid-Tier Active
> Link logging, or in other words nothing happens:
>
>
> Any suggestions?
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
> Find these products, and many free tools and utilities, at http://rrr.se
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Table field refresh in Remedy 18.05

[Misi Mladoniczky]

Hi,

I am on 18.05, Oracle, Linux.

I am trying to do a simple table-refresh from an Active Link, but in Dev Studio 
I can not even pick the Table-field for the Change Field action.

If I load an old Active Link the table field shows, but it is underlined with 
red and the action does not seem to trigger in Mid-Tier...
So how are you supposed to do this? Am I doing some obvious mistake?

When running Mid-Tier Active Link logging it looks like this, but the refresh 
does not happen:
When choosing a column instead it looks like this in the Mid-Tier Active Link 
logging, or in other words nothing happens:
Any suggestions?

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

ADV. Managing Work.

[Stan Feinstein]

Hi,

 

We know that the best way to manage work is to assign people to tasks, and
then track their performance.  "Delegate and Inspect."  With the Remedy IT
Service Management suite, you are already doing this for incidents,
problems, and changes.  With Project Remedies' ActionProgram Manager Plus
(APM Plus), you could doing it on the same Remedy environment for project
tasks.  And tying them all to service requests and assets.  There are at
least 17 use cases including service fulfillment.  What would your use-case
be?

 

Please give me a call at 310-230-1722 to discuss, or please check out our
new website at www.projectremedies.com  .

 

Thanks.

 

Stan

 

Stanley Feinstein

President

Project Remedies Inc.

15920 Sunset Blvd. #7

Pacific Palisades, CA 90272

st...@projectremedies.com  

www.projectremedies.com  

v. 310-230-1722

f. 310-230-1757

c. 310-428-5748

 

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ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: Inconsistent FTS Search Results

[Dylan Armstrong]

Hey Kevin,
We've been having some similar FTS issues, as well.  We just applied a BMC
Hot Fix and it looks like it fixed our issues.  Not sure if it will fix
yours.  I've attached the readme doc so you can take a look.

Good Luck!

Dylan

On Tue, Oct 9, 2018 at 6:03 AM  wrote:

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> than "Re: Contents of ARSList digest..."
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>
> Today's Topics:
>
>1. Inconsistent FTS Search Results (Kevin Shaffer)
>2. Re: Inconsistent FTS Search Results (LJ LongWing)
>3. RE: Inconsistent FTS Search Results (Joel D Sender)
>
>
> --
>
> Message: 1
> Date: Mon, 8 Oct 2018 19:37:10 +
> From: Kevin Shaffer 
> To: ARSList 
> Subject: Inconsistent FTS Search Results
> Message-ID:
> <
> bn6pr05mb3492dbb5e442825168937649de...@bn6pr05mb3492.namprd05.prod.outlook.com
> >
>
> Content-Type: text/plain; charset="us-ascii"
>
> 8.1.02
> Oracle
> Solaris
> Just finished a full reindex
>
>
> When I query for a full incident number in the Global Search field from
> the any console, i.e.Overview Console,  sometimes it find a match and other
> times it does not.  For example, INC002000102345 returns a match and
> INC002000102346 does not.  It is not a permission issue or a tenancy issue
> because I see both incidents in my console.  I just cant query them both
> from the Global Search field.
>
> What I notice is that the one that does get returned, INC002000102345, the
> incident number is highlighted in the Excerpt column so I think FTS is
> searching the Excerpt field not the actual incident number field.
>
> Has anyone seen a similar issue and is this working as expected?  I would
> assume that I can type any valid incident number and get a result, but
> maybe not?  Are there use cases that this is not true?   How does the
> Excerpt column in the FTS results get populated?
>
> TIA
> Keviin
>
> -- next part --
> An HTML attachment was scrubbed...
> URL: <
> https://mailman.rrr.se/arslist/attachments/20181008/4f96fae9/attachment.html
> >
>
> --
>
> Message: 2
> Date: Mon, 8 Oct 2018 13:45:33 -0600
> From: LJ LongWing 
> To: arslist@arslist.org
> Subject: Re: Inconsistent FTS Search Results
> Message-ID:
> <
> canwtrtq+ukpuzdn4i3-ssn3wnmvntvsokok-evijbrsujae...@mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
>
> Kevin,
> If you check the HPD:HelpDesk form and find the Incident Number field, if
> you check the DB properties, there should be a value of 'ARticleId', or
> something similar in the MSF Category field (I think that's it's
> name)either way, having that value in there should populate it as the
> first column in the global search column list
>
> On Mon, Oct 8, 2018 at 1:39 PM Kevin Shaffer 
> wrote:
>
> > 8.1.02
> >
> > Oracle
> >
> > Solaris
> >
> > Just finished a full reindex
> >
> >
> >
> >
> >
> > When I query for a full incident number in the Global Search field from
> > the any console, i.e.Overview Console,  sometimes it find a match and
> other
> > times it does not.  For example, INC002000102345 returns a match and
> > INC002000102346 does not.  It is not a permission issue or a tenancy
> issue
> > because I see both incidents in my console.  I just cant query them both
> > from the Global Search field.
> >
> >
> >
> > What I notice is that the one that does get returned, INC002000102345,
> the
> > incident number is highlighted in the Excerpt column so I think FTS is
> > searching the Excerpt field not the actual incident number field.
> >
> >
> >
> > Has anyone seen a similar issue and is this working as expected?  I would
> > assume that I can type any valid incident number and get a result, but
> > maybe not?  Are there use cases that this is not true?   How does the
> > Excerpt column in the FTS results get populated?
> >
> >
> >
> > TIA
> >
> > Keviin
> >
> >
> > --
> > ARSList mailing list
> > ARSList@arslist.org
> > https://mailman.rrr.se/cgi/listinfo/arslist
> >
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>
> --
>
> Message: 3
> Date: Mon, 8 Oct 2018 13:31:18 -0700
> From: "Joel D Sender" 
> To: "'ARSList'" 
> Subject: RE: Inconsistent FTS Search Results
> Message-ID:
>
>  earthlink.net>
>
> Content-Type: text/plain; charset="utf-8"
>
> Kevin,
>
> On the outside chance that LJ didn?t solve your issue, you might check to
> see if
>
> an active link is