Re: Update Incidents Via Email
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!important; } Use remedy javi api. Much simpler
Sent from Yahoo Mail for iPhone
On Friday, November 11, 2016, 8:51 AM, Arner, Todd wrote:
**
I am trying to determine if there is a way to update an existing incident via
email using out of the box functionality. I understand how to create incidents
and update the work info of an incident via email, but I am not seeing a way to
update the incident itself. We are looking for a way to update the Assigned to
Group, impact and urgency fields via email. I have some ideas of how I could
do this through custom workflow but wanted to make sure I am not overlooking
out of the box workflow. Is anyone aware of a way to update an existing
incident via email using out of the box workflow? Thanks in advance for any
input.
ARS 8.1
Mid-Tier 8.1
SQL 2008R3
Thanks,
Todd Arner
Great Lakes
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KM Results panel - doesn't sort on STATUS
Using KM Console (in Midtier ) we notice that the Search Results do not sort on the Status field. (The other fields sort OK). Status includes assorted values-- In progress, Published etc (I have a ticket into BMC). (In direct client tool mode, no such problem) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Oracle people change password without warning
Remedy 7.6.04/Oracle installation - at a Govt facility that shall remain nameless, the Oracle db admins are mandated to change password at intervals. -- doing this without warning. This means that one cannot access the Remedy tools. (And change the Oracle password stored there), Catch 22. I had proposed using API to modify the Oracle password field in the appropriate tab of the ' server info form' - but this it seems is not good enough-the ars.conf file has to be changed. Any suggestions? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
This discussion most interesting--there are some of us (with Remedy Certs, long experience, and S/TS, and excellent refs/awards ) who -erm - just like working ..($45-50/hr W2 1099 or c-2-c is just fine) employers can and do get a hell of a bargain-- enough said(OK, is this -compared to UK- a great county or.. even if we Brits are ordered to give up our citizenship) ... best wishes to all From: Pierson, Shawn shawn.pier...@energytransfer.com To: arslist@ARSLIST.ORG Sent: Monday, September 23, 2013 7:49 AM Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr I hate to jump back into an email thread that should probably die, but for the sake of sharing information I'm going to post this. Another difference between rates in the U.K. versus U.S. isn't just the exchange rate, but the difference of taxes, benefits, etc. For example, if you are an independent consultant in the U.S., you have to pay a lot extra to buy health insurance where it's provided under a government plan in the U.K. (I don't want to debate the merits of either system, just mentioning it as a major financial impact.) If you are an employee rather than a contractor, the majority of jobs like working with Remedy are going to include decent health insurance, which you pay a small portion of, out of your paycheck. Retirement accounts are another expense that consultants don't automatically get. So from a consulting standpoint, you are accepting increased risk (in the U.S.) to pay for your own health insurance, retirement accounts, etc. where most employees do not or do so at a small rate since their employer takes care of most of those expenses. Also, you expressed confusion of what a 1099 is. Basically, full time employees and many contractors (employed by a service provider) are paid under what's called a W2, basically in reference to the tax form they receive. Independent consultants and those who have their own corporation can be paid directly as an individual or as a corp to corp and use a tax form called a 1099. There are various benefits to each, but a good rule of thumb is that a person who gets a W2 generally has a paycheck from an employer, and taxes are automatically removed from each one. If you're getting a 1099, you have to estimate your own taxes and pre-pay them, then true up when it's time to file. As a result of less overhead for the employer and more accounting work for the consultant, 1099 contracts tend to pay a bit more. I've worked under both in the past and I preferred the 1099 option as you get paid more and it isn't that tricky to pre-pay taxes for someone smart enough to work with Remedy. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Singh Sent: Sunday, September 22, 2013 1:51 AM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr On 9/21/13, Brian Goralczyk bgoralc...@gmail.com wrote: Lisa, It sounds to me like you realize the compromise you are making, which means I don't think you should feel insulted by comments regarding rate. Indeed, some of work for reasons other than chasing the most dollars. Also please take on board my other comments regarding UK employment. But on balance I do find it somewhat insulting when someone essentially boasts about being so highly paid. Also, I hope you are doing financial conversions when you talk rates. As I recall (from a few years ago) it was approximately a 2 to 1 ratio (American to UK). 1.6 So I am intrigued why you feel it was rubbed in. Just write this off as a personal view so it doesn't extend the argument. Telling someone they're being ripped off could be misconstrued as someone not being savvy enough to get a chase high salaries. The other thing I didn't mention and shouldn't have to is that due to a disability I don't last very long in cut-throat private sector environments. In any event it's still boastful. If it ends the argument just write it off as a personal reaction to boasting about being highly paid. Even if I choose a modicum of job security and a decent benefit package over chasing the high contractor dollars, it's polite to bear in mind people earn not just less but a lot less. It's an international list and IT jobs aren't as lucrative in the UK as in America in the best of circumstances. But just write it off as I personally find boasting about being paid insulting, so better if you blame me instead. You chose your rate. As does everyone else. David was only bringing up the fact that there are people that aren't aware of the rate that they
Force Display mode for a form
On performing a Search, and getting results panel, the selected ticket appears in Modify mode how to automate' change to display mode'? A user group post says close and reopen the window with Active Link. OK I wrote (complicated) workflow to do that it worksI am prob overlooking an easier method... Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Job Opportunity: 3 Remedy Positions Available in Tampa FL
Thanks! I am on Remedy task (6 mo + ??) w HP, expect reinstatement of TS in a few weeks pls keep in touch From: Rafael Rodriguez remedyde...@gmail.com To: arslist@ARSLIST.ORG Sent: Sunday, July 14, 2013 10:27 AM Subject: Job Opportunity: 3 Remedy Positions Available in Tampa FL ** We currently have openings for 3 Remedy positions in Tampa - MacDill airforce base. Note candidates do not need to have clearance upon start date but must be able to obtain TS Clearance. The resources needed are as follows: 1) ADDM resource. 2) SRM/Adminstrator. 3) Sr. Remedy Developer Please contact me off list if interested and I can forward you the job descriptions. Thanks and have a great day. Rafael Rodriguez Senior Remedy Solution Engineer Jacob's Technology Inc. 917-930-7364 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Please help me
is net API supported ? Eg creating a record. This seemed to come and go over the last 12 years Sent from my iPhone On Jul 4, 2013, at 4:41 AM, Mahendra Mahalkar mahendra.mahal...@gmail.com wrote: ** Hi, There are OOTB APIs like Java API, .NET API and C API. I belive you can achive the required functionality with these APIs. Regards, Mahendra Mahalkar On Thu, Jul 4, 2013 at 12:34 PM, Robin Mathew robi...@rediffmail.com wrote: Hi, Requirement When user enters a value in a field in Remedy form and press Enter,pull matching records from an external system and display them in a table field. External System:Telecordia Granite/Oracle Additional information 1.The matching records can be many records(50-100) 2.Direct interaction with external system database is not supported. 3.Not required to store returned matching records in Remedy system. Proposed solution I proposed view form based solution,but the external team is not supporting it. Please help me if you know any other solution for this requirement.Thanks. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Senior BMC Remedy Consultant- DC CA
normally v interested-have just accepted Remedy task in KY with TS SCI clearance; pls keep in touch! From: Steve Bowe sb...@columnit.com To: arslist@ARSLIST.ORG Sent: Wednesday, June 26, 2013 4:57 PM Subject: Senior BMC Remedy Consultant- DC CA Column Technologies DC CA teams are looking for Senior BMC Remedy consultants to join our organization on a full-time/permanent basis. The position would entail working remotely from home as well as operating out of client sites near Montreal. If interested, feel free to reach out at your earliest convenience. -Steve sb...@columnit.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Alan Truelove
itud http://sahajayoga.info/zihapiqk/nfihctouocx/gxtnjfgztjrkj/omfzzmyiyjm.htm Alan Truelove iff ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Automating 500 Crystal Reports from Remedy in 1 hr-recent exper.
My task at Telesis ended, I am lined up for Remedy slot with State of Md., but just in case, if you hear of anything... etc etc Glad to report my Remedy API module is working perfectly grinding out emailing 420 Crystal Reports every week and month...thanks again for your encouraging comments on the 'Simulated KeyStroke method' (ugh) ... Enjoying your arslist contributions... best wishes... From: Longwing, Lj llongw...@usgs.gov To: arslist@ARSLIST.ORG Sent: Wednesday, March 20, 2013 2:29 PM Subject: Re: Automating 500 Crystal Reports from Remedy in 1 hr-recent exper. ** Alan, I say 'good'...I have never been a fan of key stroke automation...api level is SO much more reliable. I don't need the code, but thanks for the offer to the community at large :) On Wed, Mar 20, 2013 at 12:23 PM, Alan Truelove truelove.a...@yahoo.com wrote: ** Maybe not a big deal but I wrote a V B/CrystalReports package that accessed the Remedy database directly thru API, and generated 6 kinds of reports x 70 addressees in 1 hr.. The method recommend 'by others' was to use IMacros/VBscript and emulate keystrokes (notoriously fragile) within the Remedy product - this would have taken over 5 hrs. Would be glad to send code. 571 242 0153. I have only recently run into groups routinely using Remedy API (at IBM, and Sprint/IBM) who would ( did) say So what? _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years AlanResJun.docx Description: application/vnd.openxmlformats-officedocument.wordprocessingml.document
Re: JOB - Senior Remedy developer NYC
571 242 0153 will relo at my expense From: Jean-Baptiste Recruitment jeanbaptisterecruitm...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, May 31, 2013 5:22 PM Subject: JOB - Senior Remedy developer NYC ** Hello Arslist, I am seeking a Senior Remedy developer for an exciting full-time position on site in NYC. Qualified candidates will have at least 5+ years of experience using Remedy that includes all phases of the SDLC - requirements/analysis, development, implementation, testing and documentation. Candidates should possess : * Strong working knowledge of the Action Request System including OOB configuration, customizations and integrations. * Experience implementing an ITSM 7.x upgrade that includes service desk, asset management, change management, and service level management. * Several years experience with BMC Atrium CMDB and discovery tool integration * General familiarity with SQL * Experience and working knowledge of Crystal Reports * Excellent debugging, problem solving and testing skills. * Strong written and oral communication skills * ITIL designation or familarity with concepts. * RSP, RAC or BMC/Remedy training would be nice * Experience in a leadership role and ability to work independently with minimal supervision. If interested, please send an email to jeanbaptisterecruitm...@gmail.com with your resume and contact information. Thank you, Jean-Baptiste _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years AlanResJun.docx Description: application/vnd.openxmlformats-officedocument.wordprocessingml.document
Re: Data Import Suggestions
Use Remedy Java API -- I have done this precise task (Inputting large batch CI -- Access db, EXCEL, csv files, etc etc into Asset forms) several times over the past few years, it is much faster and less troublesome than the standard Remedy tool(s). 571 242 0153. Best wishes. From: Abdullah Baytops abayt...@onefederalsolution.com To: arslist@ARSLIST.ORG Sent: Wednesday, May 8, 2013 11:50 AM Subject: Data Import Suggestions ** I wanted to know what suggestions anyone would have on the easiest way to import information into the (Asset Module ) specifically the AST: Equipment form of ITSM 7.6.04? V/R Abdul Baytops CONFIDENTIALITY NOTICE: This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. This information is intended only for the use of the individual to whom this e-mail is addressed. If you are not the intended recipient, or the employee or agent responsible to the intended recipient, please notify us by return email or by telephone, and destroy this email along with any attachments. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13: Your top 10 presentation requests
Good suggestion on classes in eg Java-- I would hope at some point for a 'Comprehensive' guide (with screenshots!) to installing Eclipse, Remedy API Java, creating executable JARs etc etc, wh I have found incredibly useful over the past 13 years.. (also how to convince Mgmt that this is kosher..the hardest part by far). Looking forward to wwrug... From: Joe D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Thursday, April 25, 2013 1:18 AM Subject: Re: WWRUG13: Your top 10 presentation requests ** While most of us know how to publish and consume Web Service as the mechanics behind that is pretty simple, we often hit a road block when we are presented with consuming Web Services that have certain complex constructs. While integration documents only point out these limitations, few of them can actually be worked around. Over the past year or two, I have learnt of at least one way to overcome one of these limitations, using an undocumented method. I was tempted to include that method in our (Jason, Rod’s and myself) presentation of TT with the Dev Studio, but it would have taken too long to show something that few have to use and hence it would be like going off topic. There is a good chance that the BMC Web Services team has access to 10s if not 100s of such methods. I would love to see their web service experts demonstrate these methods and do at least an hour if not 2 hour session for some of us geeks who like to take up integration work. That presents a good opportunity to convince bosses to dish out some mullah if there is a hard core presentation with live examples of such undocumented ways of consuming web services that do not work out of the box when a set field filter using WSDL is created. My 2 cents.. Joe From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, April 24, 2013 4:32 PM To: arslist@ARSLIST.ORG Subject: WWRUG13: Your top 10 presentation requests So, like I was wondering: What would the top 10 presentations that could be on the schedule that 1) You would want to attend 2) Your management could not resist sending you to 3) Your management (decision makers) would want to attend We want this to be the most inclusive and interesting WWRUG yet, so don’t exclude things like a presentation on RemedyForce or other topics if you think that is the right answer. Yes, the call for papers is out and closes in a few weeks (so get your submissions in already! I can see a bunch of you old timers out there that have presented before, and smart newbies that can provide fresh new views). That being said, plenty of time to include new trends and thoughts. As a side note, if you have considered submitting a panel and have heard they aren’t allowed (like the 5 years in a row my suggestion was turned down before), they ARE in WWRUG. Obviously not everyone gets a free pass to the conference, but we are willing to adapt so everyone wins. Remember: The future is almost the present, and the conference is a mere … checking the www.wwrug13.com web site … 158 Day, 18 Hr, 31 Min, 08 Sec or a bit less away. Perhaps classes in supporting languages like Java? ITIL V3 certification classes? (these would obviously have to be before the main event). Daniel _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Running many (different) Crystal Rpts from same dataset.. pls back me up!
I am running 6 Crystal Reports (70 of each) from the same SQL dataset (saved as a CSV text file) extracted from Remedy (using API, and getting only the 11 fields I need (out of 160..) and 1 week's worth of data out of several years.. This works just fine. Management insists that going to the original database for each of the 420 reports is somehow 'purer' (takes much much longer...) Any comment welcome, in confidence of course... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy Footprints FORCE-any comments on Database accessibility thru API??
I'm helping to select a ServiceDesk replacement (for SDE)-- any comments on Database accessibility (Footprints, FORCE) thru API (e.g. VB, Java..anything.) [Also comments on ServiceNow, FrontRangeHEAT, and LanDesk) I have just got thru two large API projects w. SDE, which worked fine. [Remedy] API Experience going back to 2000 tells me that API is a life-saver, the Internet support-API- Usergroups and posts have been invaluable. Don't see anything of this support for the newer ServiceDesk tools which makes me suspicious. Thanks for any response... 571 242 0153 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Automating 500 Crystal Reports from Remedy in 1 hr-recent exper.
Maybe not a big deal but I wrote a V B/CrystalReports package that accessed the Remedy database directly thru API, and generated 6 kinds of reports x 70 addressees in 1 hr.. The method recommend 'by others' was to use IMacros/VBscript and emulate keystrokes (notoriously fragile) within the Remedy product - this would have taken over 5 hrs. Would be glad to send code. 571 242 0153. I have only recently run into groups routinely using Remedy API (at IBM, and Sprint/IBM) who would ( did) say So what? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to transmit data from external application to Remedy
welcome to world of Remedy (Java) API--there are whole wiki's etc to help you--- or feel free to call me at 571 242 0153 From: Mr. Tee mrtee...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, February 15, 2013 4:45 AM Subject: How to transmit data from external application to Remedy Hi Everyone, We have an external application outside BMC Remedy, which is developed in .NET C-Sharp and running in a browser. In this application we have already loaded a Remedy form in a web browser control. The challenge now is that we want to transmit data from the external application to a field in the BMC Remedy form. It must NOT be done via an URL with parameters, so we think that we need to use some JSP or c# script. Please help? Thanks in advance. Kind regards, Mr. Tee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy API method to return number of logged in users
Would like to see this solution-- (I did this about a year ago, using OOB technique, but this might be better; always interested in API but this is a dirty word w. some clients Oooh, we could never get anyone to maintain it...OK for IBM and Sprint but we are too small) From: Jack Boespflug jack.boespf...@kineticdata.com To: arslist@ARSLIST.ORG Sent: Tuesday, February 12, 2013 4:49 PM Subject: Remedy API method to return number of logged in users ** Anybody know if there is a Remedy API method that returns the number of logged in users at the time the method was called? Using either the 7.6.04 API or the 8.0 API. Regards, Jack _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy OnDemand
Do not use; don't let your dog use. No customization possible, and as for API methods, forget it. Either go to Remedy Footprints, or FORCE, or any of the newer products (I am currently looking at 9 of them..would love to share remarks off the record...) From: SUBSCRIBE arslist Aditya Sharma heloits...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, February 12, 2013 2:20 PM Subject: Re: Remedy OnDemand ** ** BMC Remedy OnDemand is delivering services to 125+ satisfied customers globally. Sent from my BlackBerry® smartphone from !DEA From: Barbour, Brandi D bdbar...@jcp.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Tue, 12 Feb 2013 17:39:54 + To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Remedy OnDemand All, I saw some comments concerning Remedy OnDemand from back in 2011. I am hoping to get some other feedback from current customers of this platform or customers that were investigating this and decided to stay on site. How is performance? Any limitations you have found after rolling it out? Any other information that you would like to share is appreciated. Thank You, Brandi The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy OnDemand
Thanks for info -- I need to learn more about Kinetic products-- when I was using RemedyOnDemand (for 3 mo) at somewhere that shall be nameless (FINRA) there was no question of buying any 3rd party product--- in fact Management took a dim view of several user-friendly VB WindowsForm apps I developed (although the 'operators' loved them...) From: John Sundberg john.sundb...@kineticdata.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 13, 2013 10:57 AM Subject: Re: Remedy OnDemand ** Alan, I am not sure where your experience comes from. However - Kinetic products are all API programs (heavy usage of API in fact) and BMC has allowed ALL the Kinetic products into On-Demand. So - that conflicts with your statement of: No customization No API BMC - does not let you willy nilly customize the system - but they do let you do modifications - you just need to have them validated. (And that is a smart thing anyway) If you like Remedy itself - I think Remedy On Demand is just fine. -John On Wed, Feb 13, 2013 at 9:28 AM, Alan Truelove truelove.a...@yahoo.com wrote: ** Do not use; don't let your dog use. No customization possible, and as for API methods, forget it. Either go to Remedy Footprints, or FORCE, or any of the newer products (I am currently looking at 9 of them..would love to share remarks off the record...) From: SUBSCRIBE arslist Aditya Sharma heloits...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, February 12, 2013 2:20 PM Subject: Re: Remedy OnDemand ** ** BMC Remedy OnDemand is delivering services to 125+ satisfied customers globally. Sent from my BlackBerry® smartphone from !DEA From: Barbour, Brandi D bdbar...@jcp.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Tue, 12 Feb 2013 17:39:54 + To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Remedy OnDemand All, I saw some comments concerning Remedy OnDemand from back in 2011. I am hoping to get some other feedback from current customers of this platform or customers that were investigating this and decided to stay on site. How is performance? Any limitations you have found after rolling it out? Any other information that you would like to share is appreciated. Thank You, Brandi The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- John SundbergKinetic Data, Inc.Your Business. Your Process. Save The Date! Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - KEG 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy OnDemand
This was June, 2011 -- management (very bad and uneducated) had negative interest in customizing RemedyOnDemand, and BMC Support were of no help... about all I could do was to download the necessary Ticket collections using Remedy reports, (at regular intervals using Windows 'Chron Job' as I recall) and then manipulate the data using a VB Windows application --- (this worked fine and was far more flexible, e.g. Weekly Reports which adapted to 3 day weekends etc...). Data import of new CI's was done manually, one by one ... (hrs of work) From: Brock, Anne anne_br...@bmc.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 13, 2013 4:32 PM Subject: Re: Remedy OnDemand ** Hi, Allen – I’m surprised to hear your comments. Maybe something got mis-communicated when you were using it? Remedy OnDemand DOES allow both customizations and API access. As Aditya said, we're providing Remedy OnDemand to over 125 very successful customers. Maybe you were on it very early when we were more cautious about customizations (although we still allowed them)? I’m sorry you had a bad experience with it; but anyone who is interested should talk with their account manager to learn current state. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Alan Truelove Sent: Wednesday, February 13, 2013 7:28 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy OnDemand ** Do not use; don't let your dog use. No customization possible, and as for API methods, forget it. Either go to Remedy Footprints, or FORCE, or any of the newer products (I am currently looking at 9 of them..would love to share remarks off the record...) From:SUBSCRIBE arslist Aditya Sharma heloits...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, February 12, 2013 2:20 PM Subject: Re: Remedy OnDemand ** ** BMC Remedy OnDemand is delivering services to 125+ satisfied customers globally. Sent from my BlackBerry® smartphone from !DEA From: Barbour, Brandi D bdbar...@jcp.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Tue, 12 Feb 2013 17:39:54 + To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Remedy OnDemand All, I saw some comments concerning Remedy OnDemand from back in 2011. I am hoping to get some other feedback from current customers of this platform or customers that were investigating this and decided to stay on site. How is performance? Any limitations you have found after rolling it out? Any other information that you would like to share is appreciated. Thank You, Brandi The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy ITSM 7.6.4 - SRM
Thanks--I have pretty good experience w OnDemand having used it for 6 mo, I was able to write up an evaluation---but thanks anyway! From: Easter, David david_eas...@bmc.com To: arslist@ARSLIST.ORG Sent: Wednesday, January 30, 2013 3:28 PM Subject: Re: Remedy ITSM 7.6.4 - SRM ** It’s 8.0.00 – but you could use the instant Remedy OnDemand demo available: http://go.bmc.com/forms/ESM_ROD_Trial_Sept2012 You do have to put in all your contact info, but once you do it immediately becomes available – i.e. you do not have to wait for sales person to contact you or have it set up by a BMC employee. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, January 30, 2013 11:38 AM To: arslist@ARSLIST.ORG Subject: Remedy ITSM 7.6.4 - SRM ** Does anyone out in the wild, wild Remedy SRM world have a live functioning SRM system that we can look at? Not a site visit, just look at your screens and your functionality. I keep hitting walls where I say “yes, you can do this in SRM” and someone else says “No, you can’t” and I know you can. I just want to be able to show them a real live system that people have put some thought into rather than the samples that are in the system to begin with. Thank you! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Experiences with API on Footprints,FORCE,ServiceNow etc?
As a satisfied user (since 2000) of API (Remedy, lately Java-based) to access directly the Database files, I wld appreciate any comments on similar use with the above -- is it as easy as Remedy (e.g. 7.6)? Any problems? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Mirgration from Remedy to other Platforms
As I mentioned earlier, one group has claimed it stood up Help Desk using VB (and a 3rd party web tool) in 8 man months. See below for my take on this approach/ (based on some VB noodling over the past 2 weeks) From: Axton axton.gr...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, November 14, 2012 1:38 PM Subject: Re: Mirgration from Remedy to other Platforms ** Sounds like a rewrite. Spec your effort on what writing it from scratch would cost. Consider requirements gathering, design sessions, development, testing of various sorts (pen testing, performance testing, unit testing, end user testing, stress testing, etc.), deployment, procurement of hardware and software, data migration, transition efforts, etc. If you are going to write an app that looks and acts like Remedy, why not just stay on Remedy? You need to leverage the benefits and design paradigms of whatever framework you move to. Also, I would not start with the technology selection. Outline the requirements and user stories, then make a product/architecture selection based on those requirements. Axton Grams On Wed, Nov 14, 2012 at 4:42 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, You are listing programming languages. This means that you have build your own version of the AR Server to start with in order to bring the exact same functionality. The more you strip out of the functionality, the less monumental the project will be. You might also pop the form data into Excel worksheets and get some manner of functionality... Best Regards - Misi, RRR AB, http://rrr.se I am doing a cost analysis for my client to determine how feasible it is to migrate custom applications (non-ITIL) written using Remedy to other platforms (like Microsoft .Net, Java, etc.) We are currently using 7.6.04. Are there any third party tools currently available to do this? Has anyone attempted do to this? If so, any recommendations on how to do it or reasons why not to? Any help/feedback would be appreciated... Thanks, Bruce Wilson ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org/ attend wwrug12 http://www.wwrug12.com/ ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org/ attend wwrug12 http://www.wwrug12.com/ ARSList: Where the Answers Are _attend WWRUG12 http://www.wwrug.com/ ARSlist: Where the Answers Are_ Web site: http://www.visualwebgui.com/Gizmox/CaseStudies/tabid/358/articleType/ArticleView/articleId/505/Help-Desk-Ticketing-System-completed-in-only-8-months-with-1-developer.aspx (1) This type of Help Desk tool makes use of the Visual Basic (ASP.Net3.5) (VB) package, with the addition of a third party tool, http://www.visualwebgui.com/ (2) There is no published VB canned package available for Help Desk use; it is stated (see above WebSite) that such a system can be developed in 8 man-months (Golden West Newsgroups). (With assistance from a Windows forms expert). No support would be available for such a system from a third party. (3) EVALUATION: As demonstrated above, a Visual Basic programmer could stand up a working version of a Ticketing System (Incident management) in six months or less. Visual Basic lends itself to rapid development of such a system. Maintenance: A reasonably experienced Visual Basic programmer would have no difficulty in making changes to a well-documented Production system. (4) Development of the standard features: Feature Details (Compared to BMC Remedy as standard) ‘Files’ (Remedy) The tickets for a Form are stored in a Database table. VB facilitates the use of Oracle, Microsoft SqlServer, and Access. It is also convenient, as with Remedy, to store the structure of a Form, and Archive, in Database Tables. Creation of these three types of Files is automated. Fields Field properties would be listed with Right Click on the field, and then entered or modified; these would include ‘ReadOnly’, Permissions etc. Alternatively in Design mode, Fields (for each Permission group) could be assigned (or programmatically assigned) to Read-Only; or Not Visible; in one simple list selection. (Useful for those using the Default View only, and modifying it programmatically) How come Remedy didn't think of this? A variety of VB Pull-down lists is available, covering all Remedy-type lists. Tables VB’s DataGridView provides all the features of a Remedy ‘Table’; The Table is automatically loaded by a ‘TableAdapter’ which is generated on selection of the Database (see above) Active Links (AL) The events triggering an AL are already provided in VB – Form events.. Open, Submit, etc. Field events: Change; Lose Focus; etc. Event handlers would be constructed, using SHADOW and/or OVERLOAD
VB Windows app to simulate Incident ticketing
I plan to write a VB Windows app to provide (a) (Help Desk) Incident Ticketing (b) Business Rules Manager (like SDE service desk express) (c) The usual admin etc functions - User form, Groups, etc in fact made a good start this weekend - comments, suggestions welcome. 571 242 -0143 truelove.alan (at) Yahoo.com I see some references on the internet, but they are all obsolete---eg http://www.visualwebgui.com/Gizmox/CaseStudies/tabid/358/articleType/ArticleView/articleId/505/Help-Desk-Ticketing-System-completed-in-only-8-months-with-1-developer.aspx Best wishes to all Remedy contacts (over the last 15 yrs) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: JOB VACANCY
thanks-started on Remedy proj at Quantico Va, pls keep intouch! From: Jewel Turner jtur...@infopro.net To: arslist@ARSLIST.ORG Sent: Friday, October 12, 2012 10:28 AM Subject: JOB VACANCY For details about this opening, please email jtur...@infopro.net. Talent Service Integrity These three words tell you why InfoPro should be your employer of choice. We believe that our people are the reason for our success, and we back this up with a total commitment to the professional and personal success of each and every one of our employees, from entry-level personnel to seasoned experts across all disciplines and business lines. Our compensation and benefits programs are in an elite class in the industry! We are currently looking for a Remedy Developer to support our client in Falls Church, VA. Overview The candidate selected for this position will directly support our client’s Program Office’s Remedy project. The project involves analysis, process management support, and the development of Remedy solutions using ITSM 6.0 applications, ARS 6.3 and the migration of Remedy to the BMC Remedy ITSM suite (Version 7.6.04). The ideal candidate demonstrates the ability to identify, assess, and articulate various implementation options and techniques during project planning, development, and implementation activities. Candidate must demonstrate the ability to recommend, and ultimately implement, the successful and cohesive completion of assigned projects. This activity will require enough technical and business process exposure to properly articulate the appropriate approach, risk and issues on assigned projects. Duties and Responsibilities: • Responsible for successfully developing project implementations requiring integration with technical teams across organizations. • Provide ITIL expertise and assist in establishing Help Desk and Asset Management processes • Document and analyze user and functional requirements and translate into technical requirements • Build test cases, document developer guides, training guides, quick reference guides, user guides, support guides etc. • Support any Remedy administration work and management work as required • Application development, implementation and maintenance (I.e., near term support of the Remedy Application, version 6.x or higher with migration to 7.6 platform) • ITIL Guidelines and processes • Development, management and maintenance of functional and technical system requirements • Technical writing and documentation management • System and infrastructure architecture and design Required Skills: • Minimum 11 years general IT experience and 4 years Remedy development experience on versions 7.5 and beyond; experience with prior versions is desired • Experience with BMC ITSM v7.6.04 components, modules, and related skills: - Experience with the installation and configuration ARS and ITSM in UNIX environment (preferably LINUX) - CMDB 2.1 experience; should be able to create and customize classes as wells as understand the CDM and its relationships - Configuration and customization of the Asset Management Module - Configuration of the Service Request Module (SRM) - Configuration and customization of the Service Desk: Incident Module - Configuration of the Service Level Management (SLM) module - Configuring and defining Foundation Data - Development via the BMC Developer Studio and knowledge of overlays - WebLogic experience - Comfortable working in an Oracle database; at least 2 years of Oracle experience - Familiarity with data loading tools such Atrium Integration Engine and Atrium Integrator - Experience with Remedy in both a developer and administrator capacity - Migration experience to Remedy 7.6 from a version before 7.5 • ITIL v3 Foundation Certification with 2 years+ experience ITIL and process engineering • Knowledge of Active Directory, Authentication • Experience configuring server hardware and software • Ability to create system requirements and design documents • Must demonstrate experience across all phases of full system development life cycle and subsequent maintenance activities • Strong commitment to accomplishing the mission • Ability to work in a high pressure environment, meet deadlines, and simultaneously develop, deploy, and coordinate multiple projects • Excellent interpersonal skills and demonstrated ability to work well in a team environment, collaborate with various people and organizations in an effort to develop win/win results • Negotiation skills and the ability to manage expectations • Excellent communication skills – both verbal and written • Deep level of proficiency and understanding of information technology and the
Re: JOB: Senior Remedy Developer needed - Brooklyn, NY
Looks interesting--my currentt ask has been extended a couple of weeks or so-- may I get back to you in a day or two? Pls feel free to call From: Qaiser Iqbal qikha...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, August 27, 2012 11:14 AM Subject: JOB: Senior Remedy Developer needed - Brooklyn, NY ** Looking for Senior Remedy Developer for a full time position with the City of New York, Department of Information Technology Telecommunications. Interested candidates, please send your resume to itrecr...@doitt.nyc.gov with the Subject line Application for Remedy Engineer, Job ID 101662 Below is the job description: City of New York Department of Information Technology Telecommunications Job Posting Notice Civil Service Title: Computer Systems Manager Level: M1 Title Code No: 10050 Salary: $49,492/$53,373 - $110,000 Office Title: Remedy Engineer Work location: Brooklyn, NY Division/Work Unit: IT Services Number of Positions: 1 Job ID: 101662 Hours/Shift: Day- Due to the necessary technical management duties of this position in a 24/7 operation, candidate may be required to be on call and/or work various shifts such as weekends and/or evenings. Job Description DoITT is responsible for modernizing, unlocking, and innovating to improve IT infrastructure and service delivery in New York City government. Modernizing by implementing state-of-the-art information technology to improve services to New Yorkers. Unlocking by making government more transparent and accountable to New Yorkers. Innovating by employing cutting-edge tools, methods, and relationships to empower New Yorkers. The successful candidate will serve as a Remedy Engineer reporting to the IT Services division. Responsibilities will include: Manage the development and configuration of the BMC Remedy ITSM 6.x, 7.x (Helpdesk, Change, Request, SLM, Asset) and assist with internal application integration and the migration of additional stakeholders; provide technical leadership and configuration of the BMC tool; develop and implement BMC Remedy ITSM 6.x, 7.x and BMC CMDB; oversee the workflow/process definition in ITIL areas; provide clients with assessment of IT operational maturity and identify targets for process/technology improvement; oversee the definition of technology requirements; prepare recommendations for the implementation of new processes and procedures; provide technical management assistance with system transitions; and manage special technology projects and initiatives as assigned. The position’s responsibilities include commitment to and compliance with the City’s EEO policy. Minimum Qualification Requirements 1. A master's degree in computer science from an accredited college and three years of progressively more responsible, full-time, satisfactory experience using information technology in computer applications programming, systems programming, computer systems development, data telecommunications, database administration, planning of data/information processing, user services, or area networks at least 18 months of this experience must have been in an administrative, managerial or executive capacity in the areas of computer applications programming, systems programming, computer systems development, data telecommunications, data base administration, or planning of data processing or in the supervision of staff performing these duties; or 2. A baccalaureate degree from an accredited college and four years of experience as described in 1 above; or 3. A four-year high school diploma or its educational equivalent approved by a State's department of education or recognized accrediting organization and six years of experience as described in 1 above; or 4. A satisfactory combination of education and experience equivalent to 1, 2 or 3 above. However, all candidates must have at least a four-year high school diploma or its educational equivalent approved by a State's department of education or recognized accrediting organization and must possess at least three years of experience as described in 1 above, including the 18 months of administrative, managerial, executive or supervisory experience as described in 1 above. NOTE:The following types of experience are not acceptable: superficial use of preprogrammed software without complex programming, design, implementation or management of the product; use of word processing packages; use of a hand held calculator; primarily the entering or updating of data in a system; the operation of data processing hardware or consoles. Preferred Skills The preferred candidate should have the following: 5+ years experience in BMC Remedy products, including product design, configuration and integration with 3rd party tools; experience with installation and configuration of AR Server group; detailed knowledge
Re: 6-8 project - Remote
Yes v interested From: Emma Petrie-Smith epetr...@teksystems.com To: arslist@ARSLIST.ORG Sent: Friday, August 17, 2012 10:45 AM Subject: 6-8 project - Remote Good morning, We are currently looking for a Remedy developer for a 6-8 week contract with our client in Overland Park, KS (Kansas City metro area.) Our client would need to have someone on site for a brief initial period, but would allow remote work after the selected candidate is onboarded. This is the perfect opportunity for someone with another project going on to make some extra money, and get exposure to a high profile project for a recognizable company. Remedy developer is needed to assist our client in the development of a VPN. This consultant will help in the design and development of a ticketing application to help secure and provide network hardware. It is a custom application, so any experience with customization would be beneficial. Skills needed: - At least 5 years experience developing within BMC Remedy - Minimum of 7 years total development experience - Database experience with Oracle and/or SQL - Strong communication, written and verbal a must - Ability to work within a team environment Candidates must be able to work on a W2 basis directly with TEKsystems. We are able to pay between 45-50/hour for this project. Client is looking to start the interview process next week—this process will move quickly. Please respond if you are interested. All qualified candidates will be followed up with immediately. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org/ attend wwrug12 http://www.wwrug12.com/ ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 6-8 project - Remote
OK..thanks From: Tauf Chowdhury taufc...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, August 17, 2012 11:17 AM Subject: Re: 6-8 project - Remote ** Aye aye aye... Sent from my iPhone On Aug 17, 2012, at 11:15 AM, Petrie-Smith, Emma epetr...@teksystems.com wrote: ** Hi Alan, It is the same project you are working on for Sprint. J Emma Emma Petrie-Smith RECRUITER 7285 W. 132ND ST., STE. 140 OVERLAND PARK, KS 66213 O(800) 318-2074 ● T (913) 664-0105 F (913) 338-2435 image001.gif From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Alan Truelove Sent: Friday, August 17, 2012 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: 6-8 project - Remote ** Yes v interested From:Emma Petrie-Smith epetr...@teksystems.com To: arslist@ARSLIST.ORG Sent: Friday, August 17, 2012 10:45 AM Subject: 6-8 project - Remote Good morning, We are currently looking for a Remedy developer for a 6-8 week contract with our client in Overland Park, KS (Kansas City metro area.) Our client would need to have someone on site for a brief initial period, but would allow remote work after the selected candidate is onboarded. This is the perfect opportunity for someone with another project going on to make some extra money, and get exposure to a high profile project for a recognizable company. Remedy developer is needed to assist our client in the development of a VPN. This consultant will help in the design and development of a ticketing application to help secure and provide network hardware. It is a custom application, so any experience with customization would be beneficial. Skills needed: - At least 5 years experience developing within BMC Remedy - Minimum of 7 years total development experience - Database experience with Oracle and/or SQL - Strong communication, written and verbal a must - Ability to work within a team environment Candidates must be able to work on a W2 basis directly with TEKsystems. We are able to pay between 45-50/hour for this project. Client is looking to start the interview process next week—this process will move quickly. Please respond if you are interested. All qualified candidates will be followed up with immediately. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org/ attend wwrug12 http://www.wwrug12.com/ ARSList: Where the Answers Are _attend WWRUG12 http://www.wwrug.com/ ARSlist: Where the Answers Are_ This electronic mail (including any attachments) may contain information that is privileged, confidential, and/or otherwise protected from disclosure to anyone other than its intended recipient(s). Any dissemination or use of this electronic mail or its contents (including any attachments) by persons other than the intended recipient(s) is strictly prohibited. If you have received this message in error, please notify us immediately by reply e-mail so that we may correct our internal records. Please then delete the original message (including any attachments) in its entirety. Thank you. _attend WWRUG12 http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 6-8 project - Remote
well I end up Sept 7.. so... From: Goodall, Andrew C ago...@jcp.com To: arslist@ARSLIST.ORG Sent: Friday, August 17, 2012 11:18 AM Subject: Re: 6-8 project - Remote ** Hopefully it is in addition not a replacement :S Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive jcp.com From:Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Tauf Chowdhury Sent: Friday, August 17, 2012 10:17 AM To: arslist@arslist.org Subject: Re: 6-8 project - Remote ** Aye aye aye... Sent from my iPhone On Aug 17, 2012, at 11:15 AM, Petrie-Smith, Emma epetr...@teksystems.com wrote: ** Hi Alan, It is the same project you are working on for Sprint. J Emma Emma Petrie-Smith RECRUITER 7285 W. 132ND ST., STE. 140 OVERLAND PARK, KS 66213 O(800) 318-2074 ● T (913) 664-0105 F (913) 338-2435 image001.gif From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Alan Truelove Sent: Friday, August 17, 2012 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: 6-8 project - Remote ** Yes v interested From:Emma Petrie-Smith epetr...@teksystems.com To: arslist@ARSLIST.ORG Sent: Friday, August 17, 2012 10:45 AM Subject: 6-8 project - Remote Good morning, We are currently looking for a Remedy developer for a 6-8 week contract with our client in Overland Park, KS (Kansas City metro area.) Our client would need to have someone on site for a brief initial period, but would allow remote work after the selected candidate is onboarded. This is the perfect opportunity for someone with another project going on to make some extra money, and get exposure to a high profile project for a recognizable company. Remedy developer is needed to assist our client in the development of a VPN. This consultant will help in the design and development of a ticketing application to help secure and provide network hardware. It is a custom application, so any experience with customization would be beneficial. Skills needed: - At least 5 years experience developing within BMC Remedy - Minimum of 7 years total development experience - Database experience with Oracle and/or SQL - Strong communication, written and verbal a must - Ability to work within a team environment Candidates must be able to work on a W2 basis directly with TEKsystems. We are able to pay between 45-50/hour for this project. Client is looking to start the interview process next week—this process will move quickly. Please respond if you are interested. All qualified candidates will be followed up with immediately. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org/ attend wwrug12 http://www.wwrug12.com/ ARSList: Where the Answers Are _attend WWRUG12 http://www.wwrug.com/ ARSlist: Where the Answers Are_ This electronic mail (including any attachments) may contain information that is privileged, confidential, and/or otherwise protected from disclosure to anyone other than its intended recipient(s). Any dissemination or use of this electronic mail or its contents (including any attachments) by persons other than the intended recipient(s) is strictly prohibited. If you have received this message in error, please notify us immediately by reply e-mail so that we may correct our internal records. Please then delete the original message (including any attachments) in its entirety. Thank you. _attend WWRUG12 http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Plano, TX 75024 The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
