Re: Issue seen in the Validation Step of Data Management Tool (7.6.03)
Hi Danny, Thanks for the details but i checked in my system and below are the findings :- 1. CAI Plugin is running. 2. AR.CFG file has got this entry : Server-Plugin-Alias: REMEDY.ARF.CAI REMEDY.ARF.CAI : 3. CAI Plugin Registry form – there are no records in this form. 4. CAI:Events there are no records with error status. Please let me know your inputs on the same. Regards, Amey Bhosale From: Danny Kellett To: arslist@ARSLIST.ORG Sent: Monday, 17 October 2011 2:24 AM Subject: Re: Issue seen in the Validation Step of Data Management Tool (7.6.03) ** Hi, We have started to see this in the last few weeks too. But only on People Permission validation so far. The others are ok. Start by checking the CAI Plugin is running and configured correctly. I believe in your version it is still a C plugin so this should be in your ar.cfg(conf) as a .so I can not remember the correct name of it as we are on 7.6.04 and its now java. Then check the CAI Plugin Registry form has entries and that the RCP port you have actually exists with enough threads. Then check the CAI:Events form for any that are stuck with status = error. I have not got to the bottom of this yet but I am starting to lead towards there is a problem record that I am trying to validate and the CAI plugin is getting stuck. Kind regards Danny From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Amey Bhosale Sent: 16 October 2011 08:51 To: arslist@ARSLIST.ORG Subject: Issue seen in the Validation Step of Data Management Tool (7.6.03) ** Hi All, We are facing with an issue in Data Management Tool (7.6.03) where the records get stuck when doing the validation step. It continues to show the record in Pending Status of being validated but no further action happens.I searched the record in DLD:Thread Form where the entry gets created and further also in the DLD:Action Form. As per my understanding the record from DLD:Thread & DLD:Action Form should get deleted when the validation is completed. I have seen some post regarding this issue seen where the solution given was to delete the record from DLD:Thread & DLD:Action Form and restart the validation process but it didnt work for me. Can someone help me with the same ? Regards, Amey _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ __ The contents of this e-mail and any attachment(s) may contain confidential or privileged information for the intended recipient(s). Unintended recipients are prohibited from taking action on the basis of information in this e-mail and using or disseminating the information, and must notify the sender and delete it from their system. L&T Infotech will not accept responsibility or liability for the accuracy or completeness of, or the presence of any virus or disabling code in this e-mail" __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Issue seen in the Validation Step of Data Management Tool (7.6.03)
Hi All, We are facing with an issue in Data Management Tool (7.6.03) where the records get stuck when doing the validation step. It continues to show the record in Pending Status of being validated but no further action happens.I searched the record in DLD:Thread Form where the entry gets created and further also in the DLD:Action Form. As per my understanding the record from DLD:Thread & DLD:Action Form should get deleted when the validation is completed. I have seen some post regarding this issue seen where the solution given was to delete the record from DLD:Thread & DLD:Action Form and restart the validation process but it didnt work for me. Can someone help me with the same ? Regards, Amey ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Monitoring Process like Arserver , Apache , Tomcat using Remedy
Hi All, I have requirement where i need to monitor the process like Arserver , Email Engine , Apache , Tomcat using Remedy. The plan is to have a form which will display a table with records like Arserver , Email Engine , Apache , Tomcat . So the table would have column like Component Name , Component Status.The Component Status is a radio button created on the form which will have value Running or Stopped. So when the process is Running the record will be displayed in green and if stopped then red. So do i need to use an Escalation where i will use a Run Process to run the grep command to check whether the process individually are running for Arserver , Email Engine , Apache , Tomcat The grep command does return a long string output e.g. ps -ef | grep ars would return 4 - 6 process running i.e. arserverd , armonitor etc. But then this long output how will store in Remedy and confirm the Component status to be set as Running or Stopped ? So can someone please suggest me as how should i approach with this requirement ? Regards, Amey Bhosale ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Date Time Field Limitation Issue in Remedy restricted to Jan 2038
Ok thanks all but will try to check with Java Solutions for upgrading the xmlgateway version On Thu, Sep 3, 2009 at 9:51 PM, LJ Longwing wrote: > ** If the XMLGateway you refer to is the one I see advertized on the list > periodically, I presume it will have the ability to truncate the 00:00:00.0, > and put it in a format that Remedy will understand. > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *AMEY BHOSALE > *Sent:* Thursday, September 03, 2009 9:35 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Date Time Field Limitation Issue in Remedy restricted to > Jan 2038 > > ** Hi, > > But the thing is we have an Integration from Remedy with the Trade Database > where all the details are obtained like Trade Date and Maturity Date so the > format in which the value in stored in their database is -MM-dd > hh:mm:ss. > > So there is an Xmlgateway integrated with our Remedy Application which > contains the server details of this Trade Database where the stored > procedure is executed to pull the Trade Date , Maturity Date values. > > So the Xmlgateway receives the value from Trade Database in -MM-dd > hh:mm:ss format and now this when comes into Remedy will only be correct is > the value is till Jan 2038 and if beyond that then it will set to 1/1/1970. > > I tried using Date field but the value gets stored as in BC format. > > for e.g. actual value in Trade Database => 2039-02-14 00:00:00.0 > > data received in Xmlgateway => 2039-02-14 00:00:00.0 > > But if i create a date field and tried storing this value then it stores as > 2/14/4366 B.C > > But if i create date/time field then the value is stored as 1/1/1970 > > Please let me know what needs to be done. > > Regards, > > Amey Bhosale > > > On Thu, Sep 3, 2009 at 8:52 PM, LJ Longwing wrote: > >> ** Amey, >> You aren't going to like this, but you need to use a Date field, because >> the Date/Time field cannot be used beyond 2038 as you discussed. This is >> based on a 32 bit integer limitation. You will need to convert your app to >> using Date only fields. >> >> -- >> *From:* Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org] *On Behalf Of *AMEY BHOSALE >> *Sent:* Thursday, September 03, 2009 9:15 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Date Time Field Limitation Issue in Remedy restricted to Jan >> 2038 >> >> ** Hi All, >> >> We have an issue which was seen today that in Remedy there are two types >> of field : - >> >> 1. Date / Time Field >> >> 2. Date Field >> >> So in Date / Time Field it can accept date /time till Jan 2038 only and >> not beyond that. >> >> We have users who are using our Remedy application for Trade Related >> issues.So in case there are some fields like : - >> >> Trade Date >> >> Maturity Date >> >> So in case for a Trade = 123 you can select the max date for Maturity Date >> / Time Field till Jan 2038 and not beyond that but there are some trades >> which have maturity date that needs to be 2040 or beyond that which cannot >> be done in this case. >> >> >> Can anyone let me know how should i set value in Date / Time Field beyond >> Jan 2038 or another other solution for it ? >> >> Regards, >> >> Amey Bhosale >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Date Time Field Limitation Issue in Remedy restricted to Jan 2038
Hi, But the thing is we have an Integration from Remedy with the Trade Database where all the details are obtained like Trade Date and Maturity Date so the format in which the value in stored in their database is -MM-dd hh:mm:ss. So there is an Xmlgateway integrated with our Remedy Application which contains the server details of this Trade Database where the stored procedure is executed to pull the Trade Date , Maturity Date values. So the Xmlgateway receives the value from Trade Database in -MM-dd hh:mm:ss format and now this when comes into Remedy will only be correct is the value is till Jan 2038 and if beyond that then it will set to 1/1/1970. I tried using Date field but the value gets stored as in BC format. for e.g. actual value in Trade Database => 2039-02-14 00:00:00.0 data received in Xmlgateway => 2039-02-14 00:00:00.0 But if i create a date field and tried storing this value then it stores as 2/14/4366 B.C But if i create date/time field then the value is stored as 1/1/1970 Please let me know what needs to be done. Regards, Amey Bhosale On Thu, Sep 3, 2009 at 8:52 PM, LJ Longwing wrote: > ** Amey, > You aren't going to like this, but you need to use a Date field, because > the Date/Time field cannot be used beyond 2038 as you discussed. This is > based on a 32 bit integer limitation. You will need to convert your app to > using Date only fields. > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *AMEY BHOSALE > *Sent:* Thursday, September 03, 2009 9:15 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Date Time Field Limitation Issue in Remedy restricted to Jan > 2038 > > ** Hi All, > > We have an issue which was seen today that in Remedy there are two types of > field : - > > 1. Date / Time Field > > 2. Date Field > > So in Date / Time Field it can accept date /time till Jan 2038 only and not > beyond that. > > We have users who are using our Remedy application for Trade Related > issues.So in case there are some fields like : - > > Trade Date > > Maturity Date > > So in case for a Trade = 123 you can select the max date for Maturity Date > / Time Field till Jan 2038 and not beyond that but there are some trades > which have maturity date that needs to be 2040 or beyond that which cannot > be done in this case. > > > Can anyone let me know how should i set value in Date / Time Field beyond > Jan 2038 or another other solution for it ? > > Regards, > > Amey Bhosale > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Date Time Field Limitation Issue in Remedy restricted to Jan 2038
Hi All, We have an issue which was seen today that in Remedy there are two types of field : - 1. Date / Time Field 2. Date Field So in Date / Time Field it can accept date /time till Jan 2038 only and not beyond that. We have users who are using our Remedy application for Trade Related issues.So in case there are some fields like : - Trade Date Maturity Date So in case for a Trade = 123 you can select the max date for Maturity Date / Time Field till Jan 2038 and not beyond that but there are some trades which have maturity date that needs to be 2040 or beyond that which cannot be done in this case. Can anyone let me know how should i set value in Date / Time Field beyond Jan 2038 or another other solution for it ? Regards, Amey Bhosale ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Date Time Conversion Issue in Remedy
Hi All, I have an issue in conversion of Date Time Format which is retrieved by calling a stored Procedure from other Database into Remedy So the workflow is there an Filter which has Set Field Action consisting of Webservice where the input and Output Parameters are mapped.So this webservice runs on the XMLGATEWAY calling the stored procedure. There is a form in Remedy which will store the details retrieved from stored procedure.The fields in the form are mapped in Xmlgateway Template (Create) and Template (Query). The Template(Create) will create the record in the Remedy Form with the Output recieved from the Template(Query) which contains the stored procedure details. So there are there date time fields which are returned by stored procedure having the formats as below : - Two Date Time fields have format as :- MM/dd/ hh:mm:ss for e.g 4/17/2008 12:00:00 One Date Time field has format as :-/MM/dd hh:mm:ss for e.g 2008/ 4/17 12:00:00 So in the Create Template of Xmlgateway i specified the above formats but when the record is created in Remedy the other values are captured but the date time format fields the value is blank. When i checked Catalina.out log file found that it is not able to convert this date format into Remedy. So can anyone let me know what format of date time needs to be specified in Create Template of Xmlgateway ? Regards, Amey Bhosale ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Date Time Conversion Issue in Remedy
Hi All, I have an issue in conversion of Date Time Format which is retrieved by calling a stored Procedure from other Database into Remedy So the workflow is there an Filter which has Set Field Action consisting of Webservice where the input and Output Parameters are mapped.So this webservice runs on the XMLGATEWAY calling the stored procedure. There is a form in Remedy which will store the details retrieved from stored procedure.The fields in the form are mapped in Xmlgateway Template (Create) and Template (Query). The Template(Create) will create the record in the Remedy Form with the Output recieved from the Template(Query) which contains the stored procedure details. So there are there date time fields which are returned by stored procedure having the formats as below : - Two Date Time fields have format as :- MM/dd/ hh:mm:ss for e.g 4/17/2008 12:00:00 One Date Time field has format as :-/MM/dd hh:mm:ss for e.g 2008/ 4/17 12:00:00 So in the Create Template of Xmlgateway i specified the above formats but when the record is created in Remedy the other values are captured but the date time format fields the value is blank. When i checked Catalina.out log file found that it is not able to convert this date format into Remedy. So can anyone let me know what format of date time needs to be specified in Create Template of Xmlgateway ? Regards, Amey Bhosale ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Data Archiving
Hi All, Can someone suggest which will be the best approach of Data Archiving in Remedy or is it good to user some other Tools for storing the data like ticket details,attachment details? Regards Amey Bhosale Remedy Application Developer J . P. Morgan Services India Pvt. Ltd ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Creating Decrementing value in Table
Hi All, Thanks for all your help i have managed to do now the incrementing in the table as well as decrementing it. Regards, Amey On 12/30/08, ccrashh wrote: > Why would there be a perfomance impact? How are you adding this new > record? You already know that the highest value is 5, so when you add > a new record (in your example called Test6) that the new Order ID > would be the current max order id + 1. So when you do a Push Fields > to create a new record, you push 6 to the order id. > > I really am curious as to how adding a new record is causing you to > have performance issues. > > Steve > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Creating Decrementing value in Table
One more request.i was earlier able to increment the counter in the table but having issues in performance now .so would you be able to guide me in how to implement the Increment value in Table same as to one you have given me for Decrementing. Acutal Scenario is that when user selects a CTI and raises a Ticket then on opening the Form there should be default values(records) loaded in the table.This table hold data of only those records which have a flag set to "Yes". Currently i have a Add/Modify button where in a user selects values from drop down(these are the values like Test1, Test2, Test3 etc) option and then clicks on Add/Modify Button.If the there is any matching request then it should modify the previous request.and if if there is no matching request then it should create a new record with increment in the values currently in the table. for e,g These are the default values loaded into the table when the ticket is raised. Order ID Value 1 Test1 2 Test2 3 Test3 4 Test4 5 Test5 Now if i want to modify the second record then the order id should not change only the values in it should get modified. Now if i am selecting a new value from drop down menu say suppose Test6 and then adding it then that record should get the record id as '6'. So would like to know how this can be implemented without having performance impact? Regards, Amey On 12/29/08, ccrashh wrote: > I think the easiest approach is, as Mike said, an Update SQL > statement: > > UPDATE childtablename > SET counter = counter - 1 > WHERE parentrequestid = '$request_id$' AND counter > > '$counterbeingdeleted$' > > childtablename = the schema of the child form > counter = field on the childtablename that stores the 1, 2, 3, etc. > parentrequestid = I am assuming you have some foreign key stored on > the childtable that is the Request ID of the parent record. > counterbeingdeleted = the counter value of the record being deleted > (ie 2). > > This way you don't have to run through a Push Fields filter. > > Steve > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Creating Decrementing value in Table
Hi Opela, Thanks for the response. On Delete Button i have set an AL which set the record status to No which was initially Yes and hence the record will no longer appear in the Table as the qualification of table is to display only those records which are Yes.So now this record will still exist on the Child Form with status set to No but not in the table on Parent Form. Now as per ur suggestion of creating a filter on the child form of pushing fields to the same form for any record where counter on the current ticket is less than the counter on any other ticket can you elaborate on how to check counter on the current ticket is less than the counter on any other ticket? And if this works will it take a Large amount of time to update the records? Regards, Amey On Wed, Dec 24, 2008 at 9:57 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH wrote: > I'm assuming that whenever you 'delete' a record, you are simply changing the > status so that it doesn't show up on the table, then refreshing the table. > > You could add a filter that runs on the child form, the one from which the > table is pulling its data, and have that filter run whenever the status is > set to inactive, delete, whatever it is getting set to. The filter will then > do a push fields to the same form for any record where counter on the current > ticket is less than the counter on any other ticket found. Then, simply do > the push fields of Counter = Counter - 1. > > I think that this should work for you. > Order IDValue > 1 Test > 2 Test1 > 3 Test2 > 4 Test3 > > If you deleted 2, then the filter would decrement test2 and test3, giving you > the following: > > Order IDValue > 1 Test > 2 Test2 > 3 Test3 > > I think this will work. There might be a timing issue, however, on the > refreshing of the table. Since you are using a filter, I'm afraid that your > table might refresh prior to all of the tickets in the child form getting > decremented. > > Let me know if it works. > > Thanks, > > Gary Opela, Jr. > > -----Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Amey Bhosale > Sent: Wednesday, December 24, 2008 10:21 AM > To: arslist@ARSLIST.ORG > Subject: Creating Decrementing value in Table > > ** > Hi All, > > I am currently working on ARS 7.1 and have a query to ask you all. > > I have created a Regular Form on which i have added a table field(holding > data into anothe form) which displays only those records which have a flag > set to "Yes" > > On this Regular Form i have added a "Add/Modify" and Delete Button with some > selection fields on top of this Table field which user will select and either > add to the table or select any record from the table and delete it. > > When user selects the value from selection field and clicks on Add button the > record gets added into the Table Field with an incrementing Value i.e 1,2,3 > and so on..which i managed to do so... > > But now i have a problem in where in if i select a record from Table and > click on Delete Button then that particular record show go from the table and > then the next records order id shuld get updated to previous one and same > follows through rest of the table. > > for e.g Now suppose i have added records as below > > Order Id Value > > 1 Test > 2 Test1 > 3 Test2 > 4 Test3 > 5 Test4 > > Now if i want to delete second record i.e Order id = 2 then when it gets > deleted the third record i.e Order id =3 shuld get updated as Order id = 2 > and then all the below record shuld similarly get updated i.e fourth record > i.e Order id =4 should get updated to 3 and Order id =5 to 4 > > Can someone let me know how this can be implemented? > > > Regards > > Amey Bhosale > > Remedy Application Developer > > J . P. Morgan Services India Pvt. Ltd. > > > > > > Cricket on your mind? Visit the ultimate cricket website. Enter now! > <http://in.rd.yahoo.com/tagline_cricket_1/*http://beta.cricket.yahoo.com> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Creating Decrementing value in Table
Hi Mike, Can you tell me whether writing SQL statement will it affect the performance of checking each record and then updating it? Also would you be able to send me the code at amey.x.bhos...@jpmorgan.com id so that i can check and test the same? Regards Amey On Wed, Dec 24, 2008 at 10:20 PM, wrote: > ** > > You could use a single SQL statement in an Active Link to update records to > order_id -1, where the order_id > than that for the record just deleted. > Just add an integer display only field 'zTmpCurOrderId' which is set to > the order_id for the current record about to be deleted. Use this value > in the SQL statement. > > The table refreshes correctly and the order_id's get updated as expected. > Can send you the code off-line if it helps? > > I trust this is of some help. > > Kind regards > Mike > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Creating Decrementing value in Table
Hi All, I am currently working on ARS 7.1 and have a query to ask you all. I have created a Regular Form on which i have added a table field(holding data into anothe form) which displays only those records which have a flag set to "Yes" On this Regular Form i have added a "Add/Modify" and Delete Button with some selection fields on top of this Table field which user will select and either add to the table or select any record from the table and delete it. When user selects the value from selection field and clicks on Add button the record gets added into the Table Field with an incrementing Value i.e 1,2,3 and so on..which i managed to do so... But now i have a problem in where in if i select a record from Table and click on Delete Button then that particular record show go from the table and then the next records order id shuld get updated to previous one and same follows through rest of the table. for e.g Now suppose i have added records as below Order Id Value 1 Test 2 Test1 3 Test2 4 Test3 5 Test4 Now if i want to delete second record i.e Order id = 2 then when it gets deleted the third record i.e Order id =3 shuld get updated as Order id = 2 and then all the below record shuld similarly get updated i.e fourth record i.e Order id =4 should get updated to 3 and Order id =5 to 4 Can someone let me know how this can be implemented? Regards Amey Bhosale Remedy Application Developer J . P. Morgan Services India Pvt. Ltd. Add more friends to your messenger and enjoy! Go to http://messenger.yahoo.com/invite/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Configuring Multiple AR Email Engine
Hi All, I would like to know whether we can configure multiple Email Engine for a single server which will work as one of the AR Email Engine will handle incoming mails coming into Remedy and other will handle Outgoing mails which will help reduce load on the server.So it this possible as we are currently facing lots of issues with the mails as daily our storage of incoming mails and outgoing mails total count is 4000 - 5000 .We are using AR Email Engine 6.3 and AR Server 6.3 on Solaris with Unix platform Also would like to know if we can change the Email Daiemon properties to set this up..Let me know your suggestions on this .. Warm Regards, Amey Bhosale ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: DST Problem for Server in EMEA
Hi Thomas, Hey thanks.will try out tomorrow on my UAT server and will check for the changes...will let you once done.. Regards, Amey Bhosale On 4/1/08, Thomas Bean <[EMAIL PROTECTED]> wrote: > ** > Amey, > Yes, this will most likely be an issue at each DST change until the related > patches have been applied. > > According to BMC, all of the related DST patches (OS, Java, and ARS must be > applied). Refer to > http://documents.bmc.com/supportu/documents/87/90/68790/68790.pdf > for more detailed information. In particular, this paragraph from the patch > documentation sums it up quite nicely: > > In addition to any BMC-provided patches, the native operating system and > third-party application (including application servers, web servers, > databases, and > Java) patches for DST must be applied to each system. To find out whether > patches are needed and how to obtain them, contact the product vendors. > > There is also an entire section in the document that lists some of the > possible problems that will occur if the AR Server and Mid-Tier are not > patched, such as: > > Display of date/time information in a BMC Remedy Mid Tier web client will be > off by one hour if performed between the "old" DST window and the "new" DST > window (for example, between March 11 and April 1, 2007, or between October > 28 and November 4, 2007). > Functions performed by the mid tier (for example, active links) for web > clients will be off by one hour if performed between the "old" DST window > and the "new" DST window. > Custom Java applications that use the utilities provided by the Java API to > do date-time calculations will be off by one hour if performed between the > "old" DST window and the "new" DST window. > > So, if you decide to patch only the OS and Java, the results will likely be > unpredictable at best. As such, my recommendation to you is to upgrade your > AR Server and Mid-Tier to at least version 6.3 Patch 21, if at all possible, > along with any additional patches to the OS, Java, web server, database, > etc. It will be a headache to be sure, but it will be a worthwhile effort, > IMHO. > > Kind regards, > > Thomas Bean > > - Original Message - > From: "AMEY BHOSALE" <[EMAIL PROTECTED]> > Newsgroups: gmane.comp.crm.arsystem.general > To: > Sent: Monday, March 31, 2008 5:31 PM > Subject: Re: DST Problem for Server in EMEA > > > Hi Thomas, > > > > Thanks for the details...but would like to ask you that our AR System > > Server will mainly pickup the files from Java and OS for to work it > > over midtier.So if we directly update the the Java and OS files wont > > if be possible. > > > > And if we dont apply the patch wont it affect the users next > > time..so there needs to be some solution to overcome this > > issue. > > > > So managing these changes to US DST requires updates to the underlying > > JVM and OS being used by WLS > > > > WebLogicServer <-> Java Virtual Machine <-> OS. > > > > Correct me if i am wrong... > > > > Let me know your views on this and what can be the best possible solution. > > > > Warm regards, > > > > Amey Bhosale > > > > > > > > On 4/1/08, Thomas Bean <[EMAIL PROTECTED]> wrote: > >> ** > >> > >> Hello Amey, > >> This is from > http://webexhibits.org/daylightsaving/b2.html: > >> > >> > >> When we change our clocks > >> > >> Most of the United States begins Daylight Saving Time at 2:00 a.m. on the > second Sunday in March and reverts to standard time on the first Sunday in > November. In the U.S., each time zone switches at a different time. > >> > >> In the European Union, Summer Time begins and ends at 1:00 a.m. Universal > Time (Greenwich Mean Time). It begins the last Sunday in March and ends the > last Sunday in October. In the EU, all time zones change at the same moment. > >> > >> So, if the issues just started appearing today, then I would guess that > it had something to do with the UK-based server switching to DST yesterday > (March 30th), and the fact that DST would not be in effect in the US until > April 6 this year, if the pre-2007 DST rules were still in effect (prior to > 2007, the DST start date in the US was set to the first Sunday in April). > >> > >> So, if you don't apply the patch to your server, then I am guessing that > the issue will probably only affect your users this week. After April 6, > I'm guessing ev
Re: DST Problem for Server in EMEA
Hi Thomas, Thanks for the details...but would like to ask you that our AR System Server will mainly pickup the files from Java and OS for to work it over midtier.So if we directly update the the Java and OS files wont if be possible. And if we dont apply the patch wont it affect the users next time..so there needs to be some solution to overcome this issue. So managing these changes to US DST requires updates to the underlying JVM and OS being used by WLS WebLogicServer <-> Java Virtual Machine <-> OS. Correct me if i am wrong... Let me know your views on this and what can be the best possible solution. Warm regards, Amey Bhosale On 4/1/08, Thomas Bean <[EMAIL PROTECTED]> wrote: > ** > > Hello Amey, > This is from http://webexhibits.org/daylightsaving/b2.html: > > > When we change our clocks > > Most of the United States begins Daylight Saving Time at 2:00 a.m. on the > second Sunday in March and reverts to standard time on the first Sunday in > November. In the U.S., each time zone switches at a different time. > > In the European Union, Summer Time begins and ends at 1:00 a.m. Universal > Time (Greenwich Mean Time). It begins the last Sunday in March and ends the > last Sunday in October. In the EU, all time zones change at the same moment. > > So, if the issues just started appearing today, then I would guess that it > had something to do with the UK-based server switching to DST yesterday > (March 30th), and the fact that DST would not be in effect in the US until > April 6 this year, if the pre-2007 DST rules were still in effect (prior to > 2007, the DST start date in the US was set to the first Sunday in April). > > So, if you don't apply the patch to your server, then I am guessing that the > issue will probably only affect your users this week. After April 6, I'm > guessing everything should be back to normal. > > As for loading only the OS or Java patches, and leaving the AR Server > unpatched -- this will probably *not* work. See the earlier message from > David Easter dated March 12, 2008 under the subject "Re: DST update..." for > more info (message is attached). > > HTH, > > Thomas Bean > > - Original Message - > From: "Amey Bhosale" <[EMAIL PROTECTED]> > Newsgroups: gmane.comp.crm.arsystem.general > To: > Sent: Monday, March 31, 2008 3:56 PM > Subject: DST Problem for Server in EMEA > > > Hi All, > > > > We are currently working on ARS 6.3 Patch 12 and Midtier 6.3 Patch 13 on > > SunOS 5.8 with a Solaris based server and having a problem with the users > > in North America with the DST (Day Light Saving) changes.As per my > > knowledge DST changes every year and from the year 2007 there has been a > > change where the DST change occurs second Sunday of March and ends in > > November. > > > > We obeserved today that many of our users in North America are having > > problem with the Date/Time Field as they seem to have one hour lagging > > behind the server time which is in UK (EMEA) > > > > I do know that we have a Patch 21 for this but also heard that instead of > > installing Patch we can directly add the Java files into the Java Directory > > which will take care of that. > > > > Can someone please help me out on this...as we are having a major issue. > > > > > > Warm Regards, > > > > Amey Bhosale > > > > > > > > > > > > - > > Forgot the famous last words? Access your message archive online. Click > > here.__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
DST Problem for Server in EMEA
Hi All, We are currently working on ARS 6.3 Patch 12 and Midtier 6.3 Patch 13 on SunOS 5.8 with a Solaris based server and having a problem with the users in North America with the DST (Day Light Saving) changes.As per my knowledge DST changes every year and from the year 2007 there has been a change where the DST change occurs second Sunday of March and ends in November. We obeserved today that many of our users in North America are having problem with the Date/Time Field as they seem to have one hour lagging behind the server time which is in UK (EMEA) I do know that we have a Patch 21 for this but also heard that instead of installing Patch we can directly add the Java files into the Java Directory which will take care of that. Can someone please help me out on this...as we are having a major issue. Warm Regards, Amey Bhosale - Forgot the famous last words? Access your message archive online. Click here. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
