Re: Report
Yes is checked. Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Report
I have a join form. I created a report that runs off that from. In the report I have a qualification. When I select the report it runs but it does not filter on the qualification. When run in the user tool and filter on the qualification it works. Why doesn't it work in the report console when I add the qualification. No error is generated. Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy on Citrix?
We are seeing a gradual acceptance of thin clients as one of the mainstream platforms. Who is using Remedy for the citrix client? Briefly, what kind of results have you had? Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Time Out In Email Engine
Was e-mail ever working? Andy Team Capstone NITTSS - Remedy Administration National Archives Records Administration (NARA) Archives II Office: 301-837-0481 NITTSS Help Desk - 301-837-2020 On Thu, Apr 18, 2013 at 5:48 AM, kanhu mohapatra kanhu.san...@gmail.comwrote: ** Hello Kiran, Thanks for your valuable suggestion... Well, I am not aware weather this a email bug or not. And this happened to our production server . The most interesting point is once the this error in occurred in particular mail, it stops processing other mails as well. And the status of the mail is set to yes in email message form and not changing to error or sent. Also replacing existing emailDaemon.jar and emailagent.jar files with 7604 sp4 emailDaemon.jar and emailagent.jar files might lead to any potential risk as we are not aware of consequence of these changes and can not apply over production server. Regards, Sanjay On Thu, Apr 18, 2013 at 2:59 PM, Hullule, Kiran kiran_hull...@bmc.comwrote: Possibly email engine side bug, please try to apply 7604 sp4 emailDaemon.jar and emailagent.jar files -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Sonia Sent: Thursday, April 18, 2013 2:02 PM To: arslist@ARSLIST.ORG Subject: Time Out In Email Engine Hello All, Recently we are observing these errors in the stderr.log and email engine error log form. We checked the emaildaemon.properties file for any TimeOut settings. There were none. Is it related to ARSystem or Exchange Server? == Apr 17, 2013 7:30:03 PM com.sun.mail.smtp.SMTPTransport readServerResponse SEVERE: Exception reading response javax.mail.MessagingException: Exception reading response; nested exception is: java.net.SocketTimeoutException: Read timed out Additionally, we do not want to add the parameter com.bmc.arsys.emaildaemon.SMTPTimeout in the emaildaemon.properties file. Windows 2008 SQL Server 2008 ARS/Email 7.6.04 sp2 ITSM 7.604 Sp2 CMDB 7.6.04 Please let us know where/what other aspects to look out for. Thank You, Sonia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory and People Records
A staging is the way to go IMHO. Andy Team Capstone NITTSS - Remedy Administration National Archives Records Administration (NARA) Archives II Office: 301-837-0481 NITTSS Help Desk - 301-837-2020 On Wed, Feb 27, 2013 at 9:26 AM, Hennigan, Sandra sandra.henni...@usdoj.gov wrote: ** All, ** ** I am a one developer shop so without any sidekick to discuss with - ** ** Windows Server 2008 R2 Enterprise ARS 8.1 ITSM 8.1 Oracle 11g ** ** Goal: Remedy People Records need to be in sync with Active Directory (AD)* *** ** ** I successfully configured ARDBC Created Vendor form Created People Staging form Created Escalation to push AD data from Vendor form to Staging form ** ** Question – The last time I configured ARDBC, Remedy used the SHR:People form so AD data went from the Staging form to SHR:People. For 8.1, should Staging form data be pushed directly to the CTM:People? ** ** Thank you, ** ** Sandra Hennigan Remedy Developer ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT... Job Opportunity
Please apply online at www.capstonecorp.com Overview: Capstone Corporation is currently seeking a motivated and talented individual who can offer the knowledge, skills, and experience as an Applications Systems Engineer at our client site in College Park, MD. Responsibilities: BMC Suite/Remedy management and customization. Responsible for IT enterprise process metrics and design. Records and stores extensive documentation on development requirements for system components. Develops partnership with end-users to test and debug applications to meet client's needs. Performs all aspects of designing and application development. Provides IT staff training. Basic Qualifications: Bachelor's Degree in Computer Science (or related discipline) or 4 years of equivalent experience. Requires at least 4 years of experience in IT Systems design and possesses knowledge of IT systems architecture. Extensive knowledge in building custom Remedy applications. Sara Heber Capstone Corporation she...@capstonecorp.com www.capstonecorp.com 757-390-8409 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Integration with Zen Works
I will look around to see if there is one. Is there an integration or have you created an integration with Zen Works? Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy Startup
Use a batch file to start the appropriate applications. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
When did someone login......
Without creating custom workflow, is there a way to tell when someone logged in? Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: When did someone login......
David, is Historical License Usage configurable. There is only a single entry in there? Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: When did someone login......
Thanks everyone!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Seimens ACD
Today we are planning to use the User Tool. Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Seimens ACD
We want to use the Siemens ACD to pop the users information to the 1st level support when the answer the phone. Do we need anything Remedy wise? We have Remedy 7.5 and a SQL Db. What are some gotchas that I need to br aware of. Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Availabilty - Job
Please apply online at www.capstonecorp.com Overview: Capstone Corporation is currently seeking a motivated and talented individual who can offer the knowledge, skills, and experience as an Applications Systems Engineer at our client site in College Park, MD. Responsibilities: BMC Suite/Remedy management and customization. Responsible for IT enterprise process metrics and design. Records and stores extensive documentation on development requirements for system components. Develops partnership with end-users to test and debug applications to meet client's needs. Performs all aspects of designing and application development. Provides IT staff training. Basic Qualifications: Bachelor's Degree in Computer Science (or related discipline) or 4 years of equivalent experience. Requires at least 4 years of experience in IT Systems design and possesses knowledge of IT systems architecture. Extensive knowledge in building custom Remedy applications. La'Tisha Jacob, PHR Recruiter, Enterprise Technical Solutions lja...@capstonecorp.com Capstone Corporation 5716 Cleveland Street Suite 140 Virginia Beach, VA23462 (V) 757-363-7343 (C) 757-390-8409 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Custom App vs Out of the Box questions
Rick, I agree totally. As a development team we fully understand that. I am just trying to get some additional information to pass along. I am also interested in saving money by getting off applications. The maintenance is just ridiculous IMHO. Additionally the management group needs to here it from someone else. Thanks for the response. Cheers, Andy On Mon, 19 Feb 2007 07:34:53 -0800, Rick Cook [EMAIL PROTECTED] wrote: To answer a slightly different question, whether an organization wants to use OOB or customized applications depends on whether they want the way the company does business reflected in how the software works, or whether they want the practices accompanying the software to set and enforce the practices the business will follow. Address that issue, and you'll have the answer to your question - it shouldn't matter what other places do. Do what's right for you. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dave Barber Sent: Monday, February 19, 2007 7:17 AM To: arslist@ARSLIST.ORG Subject: Re: Custom App vs Out of the Box questions ** Andy, My only experience on such a migration was from an ARS5.1.1/HD4 to ARS 6.3/HD6 migration. One of the stated aims of my management at the time was to reduce the application customisations, to allow for easier on-going maintenance (as there was no official full time Remedy developer, although that was probably what I spent a good 90% of my time doing). From memory, the applications we were using had a fair amount of customisation, split evenly between actual workflow and the look/feel of the applications. On the migration from one suite to the other, my initial concern was the look and feel - I knew how resistant our user base would be to major changes to the look and feel (mild version of we don't like change round here), so had to come up with some happy medium between the mildly nightmarish v4 suite that we'd got in place, and the clean look of the v6 apps. I was fairly lucky with the workflow changes though - I'd been working with the applications for quite a while, knew them inside out, so knew the basics that needed to be migrated to keep the business happy, so just had to spend time working through the v6 apps to see if there was anything new in there that would replace what needed to be migrated. I'd figure we went from about 20% customised to between 5 and 10%. At the current employers, at least on the helpdesk apps, the customisations are probably more like 50%, which will make for a most entertaining time in the possible migration to v7. Regards Dave On 07/02/07, Andy Wilkerson [EMAIL PROTECTED] wrote: We are having an internal discussion and I wanted to get a feel from the list. Who uses a totally Out of the box application and who uses a total custom application? I am more concerned with Help Desk (problem tickets) and Change Management. For the sake of this discussion, it doesn't matter what DB or Remedy release you have in production. If you customized the OOTB applications roughly what percentage is custom. If you customized the out of the box applications and upgraded the application how did that go and what if any issues did you have. If you have a custom application what issues have you found when you upgraded. thanks Andy __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Custom App vs Out of the Box questions
We are having an internal discussion and I wanted to get a feel from the list. Who uses a totally Out of the box application and who uses a total custom application? I am more concerned with Help Desk (problem tickets) and Change Management. For the sake of this discussion it doesn't matter what DB or Remedy release you have in production. If you customized the OOTB applications roughly what percentage is custom. If you customized the out of the box applications and upgraded the application how did that go and what if any issues did you have. If you have a custom application what issues have you found when you upgraded. thanks Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Custom App vs Out of the Box questions
We are having an internal discussion and I wanted to get a feel from the list. Who uses a totally Out of the box application and who uses a total custom application? I am more concerned with Help Desk (problem tickets) and Change Management. For the sake of this discussion, it doesn't matter what DB or Remedy release you have in production. If you customized the OOTB applications roughly what percentage is custom. If you customized the out of the box applications and upgraded the application how did that go and what if any issues did you have. If you have a custom application what issues have you found when you upgraded. thanks Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Email Engine used for paging
I would agree with the statement below. Since you are sending the text via e-mail I would contact the vendor. That is the provider that you are trying to send to. The will be able to see what they are getting from you and what happens to it. I used to call the paging providers regularly. Back when we just had pagers. You may need to insist on getting a true tech/support person if the person answering the phone can not answer your question. There are some very good 3rd party software that will pass the paging stuff for you too. I have had a great deal of success with Telalert which is now Vytek or something like that. Also check with your e-mail person to ensure that the message is leaving your domain. It will say sent in the Remedy e-mail message but may not go out. There are some good articles on SNPP out there. I would suggest you take a look at them. Cheers Andy On Mon, 22 Jan 2007 10:49:52 -0700, L. J. Head [EMAIL PROTECTED] wrote: Well...as you can tell...Email is not a guaranteed delivery scenario. I would suggest trying to do snpp paging if it is an option with the provider...at least with SNPP you get confirmation from the provider that the message was accepted...you still cannot guarantee delivery...but it's a bit more reliable than email...and faster too -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sameh Darwish Sent: Monday, January 22, 2007 9:41 AM To: arslist@ARSLIST.ORG Subject: Email Engine used for paging Fellow Professionals, We are currently using the email engine to page (email Page) a person. The email engine log indicates successful delivery however, the person is not paged. Platform: ARS 6.3.19 (Unix)E6800 Oracle: 10Gr2 __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are = ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
User World 2007
Maybe it's been brought up before? What are folks opinion about User World being help on and around Halloween this year? I sent a note to BMC and the response was as follows: We felt that the draw of the Vancouver area and the content we will be able to offer in late October was worth the sacrifice of missing Halloween at home. It's nice to know that they think that time with them is more important than time with the family at home. So, just curious, what does everyone else think? cheers Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
