Was e-mail ever working? Andy
Team Capstone NITTSS - Remedy Administration National Archives & Records Administration (NARA) Archives II Office: 301-837-0481 NITTSS Help Desk - 301-837-2020 On Thu, Apr 18, 2013 at 5:48 AM, kanhu mohapatra <kanhu.san...@gmail.com>wrote: > ** > Hello Kiran, > > Thanks for your valuable suggestion... > > Well, I am not aware weather this a email bug or not. And this happened to > our production server . The most interesting point is once the this error > in occurred in particular mail, it stops processing other mails as well. > And the status of the mail is set to yes in email message form and not > changing to "error" or "sent". > > Also replacing existing emailDaemon.jar and emailagent.jar files with 7604 > sp4 emailDaemon.jar and emailagent.jar files might lead to any potential > risk as we are not aware of consequence of these changes and can not apply > over production server. > > Regards, > Sanjay > > > On Thu, Apr 18, 2013 at 2:59 PM, Hullule, Kiran <kiran_hull...@bmc.com>wrote: > >> Possibly email engine side bug, please try to apply 7604 sp4 >> emailDaemon.jar and emailagent.jar files >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Sonia >> Sent: Thursday, April 18, 2013 2:02 PM >> To: arslist@ARSLIST.ORG >> Subject: Time Out In Email Engine >> >> Hello All, >> >> Recently we are observing these errors in the "stderr.log" and email >> engine error log form. >> >> We checked the emaildaemon.properties file for any TimeOut settings. >> There were none. >> >> Is it related to ARSystem or Exchange Server? >> >> ============== >> Apr 17, 2013 7:30:03 PM com.sun.mail.smtp.SMTPTransport readServerResponse >> SEVERE: Exception reading response >> javax.mail.MessagingException: Exception reading response; >> nested exception is: >> java.net.SocketTimeoutException: Read timed out >> ============ >> >> Additionally, we do not want to add the parameter >> "com.bmc.arsys.emaildaemon.SMTPTimeout" in the "emaildaemon.properties" >> file. >> >> Windows 2008 >> SQL Server 2008 >> ARS/Email 7.6.04 sp2 >> ITSM 7.604 Sp2 >> CMDB 7.6.04 >> >> Please let us know where/what other aspects to look out for. >> >> Thank You, >> Sonia >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
