Re: Upgrade - 7.0.1 to 7.6.04 - problems
Hello Dave,
About the following snippet from the installation logs -
*
LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action Request
System Access Cache Manager Version 7.6.04 Build 002 201101141059
(c) Copyright 1991-2010 BMC Software, Inc.
You are already at the limit of the number of fixed user licenses of the
following type Write : (4) (ARERR 30)
Summary of command line arguments:
Operation : Add User
Name : Action Request Installer Account
Entry ID : 999
Group List: 1;
Email Addr:
Notify Mech : 1
License Type : 1
Update server : localhost
Server port : 7010
Unicode mode: FALSE
*
This problem has been identified as a Defect in version 7.6.04..
Following are the defect ids for your reference -
SW00397785
SW00405650
Please make sure you are running the installer for the latest Service Pack
available..
You may want to have a have a look at the below mentioned KBs for details -
KA365708
KA361112
Thanks
Anay..
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber
Sent: Tuesday, May 21, 2013 5:33 PM
To: arslist@ARSLIST.ORG
Subject: Upgrade - 7.0.1 to 7.6.04 - problems
**
All,
We're running a home-grown incident management application on ARS7.0.1, and to
keep on a supported platform decided to look into migrating the server to
7.6.04. All running on Solaris with Oracle 10g on the backend.
We have 5 test environments, so far have upgraded 3 without any issues - all
interfaces (and we have lots!) worked without any issues. Stupid amount of
regression testing, no issues found.
We had an outage slot agreed with the business (8 hours) and ran through the
live system upgrade. Note that this is a load balanced environment
(active-active, shared database).
Put servers into admin mode, restart one (shut down the other). We didn't take
them out of server group mode (which I'm starting to think was a mistake).
Upgrade ran through (it takes 4 hours per server), then towards the end it
claimed it had failed. Yet the AR Services were running.
What wasn't working? Plugin server (and therefore a lot of our interfaces).
Couldn't diagnose the fault at the time (this was at around 3am on a saturday
night), had to roll back (thankfully the 7.0.1 installer took 3 minutes, and
Oracle could be repointed to its backup database).
When we tried to invoke a web service, we received an ARERR 9130 Invalid number
of parameters for Web Service call : 9130
The web services and code that we had in place was unchanged, and the same code
base had worked without any problems on all of our test environments.
The installation log had only one obvious error :
LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action
Request System Access Cache Manager Version 7.6.04 Build 002 201101141059
(c) Copyright 1991-2010 BMC Software, Inc.
You are already at the limit of the number of fixed user licenses of the
following type Write : (4) (ARERR 30)
Summary of command line arguments:
Operation : Add User
Name : Action Request Installer Account
Entry ID : 999
Group List: 1;
Email Addr:
Notify Mech : 1
License Type : 1
Update server : localhost
Server port : 7010
Unicode mode: FALSE
And yes, we have plenty of licenses . and yes, I realise that the licensing
system has changed between 7.0.1 and 7.6.04.
Any ideas as to the possible cause?
Regards
Dave Barber
_ARSlist: Where the Answers Are and have been for 20 years_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: Plugin Fail/Wont load 8.1
Hello Matthew, Your ar.cfg file should look like this, considering you are trying to use 2 LDAP Servers - *** Plugin: C:\Program Files\BMC Software\ARS\ARSystem\arealdap\areahub.dll Plugin-Path: C:\Program Files\BMC Software\ARS\ARSystem\arealdap AREA-Hub-Plugin: C:\Program Files\BMC Software\ARS\ARSystem\arealdap\arealdap.dll AREA-Hub-Plugin: C:\Program Files\BMC Software\ARS\ARSystem\arealdap\arealdap.dll *** Make sure you have Plugin logs enabled with Log level All. Restart the service to see Plugins loading from Startup.. Thanks Anay.. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew Sent: Tuesday, May 21, 2013 6:17 PM To: arslist@ARSLIST.ORG Subject: Plugin Fail/Wont load 8.1 ** Seeing an odd issue wondering if anyone can offer assistance? I have a plugin that will not load. I have verified the path and the file does exist. - I have commented out the original line in ar.cfg and created a new one in case I had a typo, same problem. - I have copied the dll from a working server, same problem */UNKNOWN Plug-In Failed to Load: D:\Program Files\BMC Software\ARSystem\areahub.dll Matthew Moellmer Remedy Applications Development FTB This e-mail transmission contains information that is confidential and may be privileged. It is intended only for the addressee(s) named above. If you receive this e-mail in error, please do not read, copy or disseminate it in any manner. If you are not the intended recipient, any disclosure, copying, distribution or use of the contents of this information is prohibited. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please erase it from your computer system. Your assistance in correcting this error is appreciated. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE
Hello Govind, Please make sure the PATH is pointing to a required 32 / 64-bit lib.. Thanks Anay.. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M Sent: Wednesday, April 10, 2013 1:14 PM To: arslist@ARSLIST.ORG Subject: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE ** Hi All, Request your expertise advice for the below error. ARERR 8755 error message for ARSYS.ARF.WEBSERVICE What happened is, upgrading patch 9 in ARS 7.1 in unix environment had failed to set the environment path of Application installtion dir/bin in LD_LIBRARY_PATH and java path which we provided during installation. When we restart the ARSystem, it failed to load Java and webservice plugins and gives HPI library error. We have a case opened with BMC. As per their suggestion, after exporting Application installtion dir/bin in LD_LIBRARY_PATH, tried separately initiating Arplugin process, once arsystem is up which loaded Web service and other plugins properly. For this activity, we have commented the arplugin line item in armonitor.conf. But can't able to figure out, why we are getting these ARERROR 8755 and HPI library error only when we start the ars with uncommenting arplugin line item in armontior.conf. What is the cause for these errors which is not appearing on separate initialization of arplugin..? Thanks, Govind Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory Integration Problem
Following articles are worth reviewing - KA287254 - AD Integration:Using a Vendor Form to Update the SHR: People Form KA289736 - How to Use a Vendor Form to Update the SHR:People Form Thanks Anay.. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of rajkiran Alle Sent: Tuesday, January 22, 2013 5:24 AM To: arslist@ARSLIST.ORG Subject: Active Directory Integration Problem Hi Guys, Currently when we add a new user in Active Directory the record is not creating in People record, i mean Active directory is not sinking with people record. But the user able to use his credentials to login in Remedy once he has been added in AD but actually cannot do any request in Remedy since people record isn't created with default permissions. So now we are manually adding a user in people form as it is not sinking with AD. Can you please provide me your valuable suggestion. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Load balancer document for 7.6.x
Following link can be referred - https://docs.bmc.com/docs/display/public/ars7604/PDFs 'Technical white papers' section - Using a Hardware Load Balancer with BMC Remedy Action Request System 7.6.04 White Paperhttps://docs.bmc.com/docs/download/attachments/165478929/ARS_LoadBalancerWP.pdf?version=1modificationDate=1348734306000 Hope this helps.. Thanks Anay.. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, January 15, 2013 3:38 PM To: arslist@ARSLIST.ORG Subject: Load balancer document for 7.6.x ** Hi guys, I need your help to provide me with any documentation about load balancer configuration document for 7.6.x. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Long Running Query
Following Defect Knowledge article can be referred - SW00443560 KA380785 Following fields will need to be indexed - 'C23009', 'C100079' 'C7' Indexing to be done at the db level for better performance and after indexing customer should get 'execution plan' aka 'explain plan' of the query by running it on db directly and see the time difference between pre-indexing and post-indexing. That will tell you whether or not solution implemented is helping. Thanks Anay.. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vishal Navale Sent: Wednesday, January 09, 2013 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Long Running Query ** Thanks Rick for the answer. Modify the query and indexing - do you have some suggestions for how to do this. Thanks Vishal On Tue, Jan 8, 2013 at 2:00 PM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: modifying the query, _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
