Hello Dave,
About the following snippet from the installation logs -
*********************************
LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action Request
System Access Cache Manager Version 7.6.04 Build 002 201101141059
(c) Copyright 1991-2010 BMC Software, Inc.
You are already at the limit of the number of fixed user licenses of the
following type Write : (4) (ARERR 30)
Summary of command line arguments:
Operation : Add User
Name : Action Request Installer Account
Entry ID : 999999999999999
Group List : 1;
Email Addr :
Notify Mech : 1
License Type : 1
Update server : localhost
Server port : 7010
Unicode mode: FALSE
*********************************
This problem has been identified as a Defect in version 7.6.04..
Following are the defect ids for your reference -
SW00397785
SW00405650
Please make sure you are running the installer for the latest Service Pack
available..
You may want to have a have a look at the below mentioned KBs for details -
KA365708
KA361112
Thanks
Anay..
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Barber
Sent: Tuesday, May 21, 2013 5:33 PM
To: arslist@ARSLIST.ORG
Subject: Upgrade - 7.0.1 to 7.6.04 - problems
**
All,
We're running a home-grown incident management application on ARS7.0.1, and to
keep on a supported platform decided to look into migrating the server to
7.6.04. All running on Solaris with Oracle 10g on the backend.
We have 5 test environments, so far have upgraded 3 without any issues - all
interfaces (and we have lots!) worked without any issues. Stupid amount of
regression testing, no issues found.
We had an outage slot agreed with the business (8 hours) and ran through the
live system upgrade. Note that this is a load balanced environment
(active-active, shared database).
Put servers into admin mode, restart one (shut down the other). We didn't take
them out of server group mode (which I'm starting to think was a mistake).
Upgrade "ran" through (it takes 4 hours per server), then towards the end it
claimed it had failed. Yet the AR Services were running.
What wasn't working? Plugin server (and therefore a lot of our interfaces).
Couldn't diagnose the fault at the time (this was at around 3am on a saturday
night), had to roll back (thankfully the 7.0.1 installer took 3 minutes, and
Oracle could be repointed to its backup database).
When we tried to invoke a web service, we received an ARERR 9130 Invalid number
of parameters for Web Service call : 9130
The web services and code that we had in place was unchanged, and the same code
base had worked without any problems on all of our test environments.
The installation log had only one obvious error :
LOG EVENT {Description=[Failed to execute createARuser],Detail=[Action
Request System Access Cache Manager Version 7.6.04 Build 002 201101141059
(c) Copyright 1991-2010 BMC Software, Inc.
You are already at the limit of the number of fixed user licenses of the
following type Write : (4) (ARERR 30)
Summary of command line arguments:
Operation : Add User
Name : Action Request Installer Account
Entry ID : 999999999999999
Group List : 1;
Email Addr :
Notify Mech : 1
License Type : 1
Update server : localhost
Server port : 7010
Unicode mode: FALSE
And yes, we have plenty of licenses ..... and yes, I realise that the licensing
system has changed between 7.0.1 and 7.6.04.
Any ideas as to the possible cause?
Regards
Dave Barber
_ARSlist: "Where the Answers Are" and have been for 20 years_
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