Re: EXTERNAL: RUG UserWorld WWRUG Engage where were they when?
Thanks Doug - at least here on the east coast it is already 3 so we'll only lose an hour or so! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Friday, August 01, 2014 2:48 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: RUG UserWorld WWRUG Engage where were they when? ** Folks, It doesn't help with the 1994 answer (it was somewhere here in the SF Bay Area, CA but I cannot promise which city/hotel), but something that would allow confirmation of things from 1997 and later. I just remembered that it is pretty easy to confirm things with a few minutes looking on the web. There is this cool web site http://archive.org/web/web.php that you can go to and enter any web address you want - say you entered www.remedy.comhttp://www.remedy.com just to pick something (or you could pick www.bmc.comhttp://www.bmc.com for 2002 and later). It will then show you a timeline of snapshots of the web site address. You can then pick any snapshot and see the web site from that point in time. Links on the page are active to links to pages from that time as well. The www.remedy.comhttp://www.remedy.com shows the earliest snapshot in 1997. But, for example, I went to 2005 (OK, it showed me the BMC page as www.remedy.comhttp://www.remedy.com redirected to BMC by that time) and picked a snapshot from June 8 and it showed me a page (not real pretty, but it had all the data) and there it listed the BMC Remedy User Group from 11 - 15 July, 2005 in San Jose, CA. So, you already have the information you need, but I have used this web site on a number of occasions to find the state of a web site or information on it at some point in the past -- always amusing if there happens to have been a snapshot of a website while something a company tried later to remove or change and you can get back to what it was before they changed it This should allow confirmation of all dates/locations from 1997 and later if that information was ever up on the web site (and it should have been in all years). Now, for those who never knew about this site, your productivity has likely just plunged as you go and play with a new toy! Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Friday, August 01, 2014 9:57 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: EXTERNAL: RUG UserWorld WWRUG Engage where were they when? ** I have been sent compelling information that has convinced me that it was DC in 2004. I will get our WWRUG web site fixed (LOL). So, we need 1994 for location confirmation, but likely it was Burlingame. Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: August 1, 2014 12:17 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: EXTERNAL: RUG UserWorld WWRUG Engage where were they when? ** Well we are down to two things: 1) Still need 1994 if anybody knows 2) DC 2004 or 2005? I think RUG was 2005, there was a WARUG in July 2004. Still looking for final confirmation Once those two are filled in I will repost for those that might care to know. Eventually it would be nice to fill in dates and all hotel names. Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: July 31, 2014 1:21 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: EXTERNAL: RUG UserWorld WWRUG Engage where were they when? ** Dan, 2000 was Santa Clara ( my first Rug) 2004 was Washington DC ( my 2nd and last Rug) My boss went to 1999 and 2001 Oh guess why? Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Sent: Wednesday, July 30, 2014 3:57 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: EXTERNAL: RUG UserWorld WWRUG Engage where were they when? ** Apparently a bunch of us old timers haven't recorded where the conferences were held. I tried looking up old presentations but the templates didn't say where. Obviously I know where the past 5 (2009-2013) and this year are\were. I have found some of the information for the following ones Can anyone fill in the following? 1993 Santa Clara Westin Hotel 1994 1995 Burlingame 1996 1997 1998 1999 DisneyLand 2000 2001 DisneyWorld Swan Hotel 2002 San Diego Synergy (sorry, it was a conference with some Remedy stuff) 2003 2004 2005 Washington DC 2006 San Francisco 2007 Vancouver 2008 NONE\Lisbon for Europe _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_
Re: Suppress some notifications
You might also be able to limit the email going out based on the user who is creating the tickets. If your event monitor has a specific user that is used to create the tickets, then set the email qualification to not fire if that is the user and the email won't be sent. Sue From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Friday, October 25, 2013 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: Suppress some notifications ** Mark, Are the Customer*+ and Contact+ the automated user? Can you set the mail address to a non-functional address? Or write a filter to mark the notification Sent as soon as it is created for that specific Customer*+ or Contact+/ Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, October 25, 2013 10:47 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: EXTERNAL: Suppress some notifications ** Hi All TGIF, I have a requirement for an Incident where under certain conditions, the notification on create and close are not to be sent to the Customer*+ or the Contact+. One option would be to globally disable these notifications at the notification engine level but since this is the exception rather than the rule it would be better if I could just bypass the filter that starts the notification process. A simple go-to would be much easier in this situation and others if they come up. The incidents are being created from a monitoring event though the Incident Interface Create form so active links are not involved in the create process. Close process could either be manual or automated. Anyone know what active link/filter would need to bypass? ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer, ITILv3 Foundation, CSI NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 [navsig] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Suppress some notifications
Not sure what you mean by 'start the process', which process? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, October 25, 2013 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: Suppress some notifications ** Hi Sue, That is a very good idea. I would like to do this on the HPD filter that starts the process rather than the NTE filter that actually does the notify because it is used by other applications. Any idea which HPD filter? Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Barber, Sue Sent: Friday, October 25, 2013 11:06 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Suppress some notifications ** You might also be able to limit the email going out based on the user who is creating the tickets. If your event monitor has a specific user that is used to create the tickets, then set the email qualification to not fire if that is the user and the email won't be sent. Sue From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Friday, October 25, 2013 10:58 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Suppress some notifications ** Mark, Are the Customer*+ and Contact+ the automated user? Can you set the mail address to a non-functional address? Or write a filter to mark the notification Sent as soon as it is created for that specific Customer*+ or Contact+/ Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, October 25, 2013 10:47 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: EXTERNAL: Suppress some notifications ** Hi All TGIF, I have a requirement for an Incident where under certain conditions, the notification on create and close are not to be sent to the Customer*+ or the Contact+. One option would be to globally disable these notifications at the notification engine level but since this is the exception rather than the rule it would be better if I could just bypass the filter that starts the notification process. A simple go-to would be much easier in this situation and others if they come up. The incidents are being created from a monitoring event though the Incident Interface Create form so active links are not involved in the create process. Close process could either be manual or automated. Anyone know what active link/filter would need to bypass? ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer, ITILv3 Foundation, CSI NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 [navsig] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Solved: Suppress some notifications
Carl - Maybe we should go into business together!! Glad we were able to help =) Sue From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, October 25, 2013 12:34 PM To: arslist@ARSLIST.ORG Subject: Solved: Suppress some notifications ** Hi Carl Sue Your combined answers were exactly what I was look for. Thanks Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, October 25, 2013 11:42 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Suppress some notifications ** Hi, All the ITSM Notifications have the _SetTag appended to the Filter and operate in the 800-900 range. E.g. HPD:INC:NTCustConfirm_851_SetTag Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: 25 October 2013 16:17 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Suppress some notifications ** Hi Sue, That is a very good idea. I would like to do this on the HPD filter that starts the process rather than the NTE filter that actually does the notify because it is used by other applications. Any idea which HPD filter? Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Barber, Sue Sent: Friday, October 25, 2013 11:06 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Suppress some notifications ** You might also be able to limit the email going out based on the user who is creating the tickets. If your event monitor has a specific user that is used to create the tickets, then set the email qualification to not fire if that is the user and the email won't be sent. Sue From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Friday, October 25, 2013 10:58 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Suppress some notifications ** Mark, Are the Customer*+ and Contact+ the automated user? Can you set the mail address to a non-functional address? Or write a filter to mark the notification Sent as soon as it is created for that specific Customer*+ or Contact+/ Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, October 25, 2013 10:47 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: EXTERNAL: Suppress some notifications ** Hi All TGIF, I have a requirement for an Incident where under certain conditions, the notification on create and close are not to be sent to the Customer*+ or the Contact+. One option would be to globally disable these notifications at the notification engine level but since this is the exception rather than the rule it would be better if I could just bypass the filter that starts the notification process. A simple go-to would be much easier in this situation and others if they come up. The incidents are being created from a monitoring event though the Incident Interface Create form so active links are not involved in the create process. Close process could either be manual or automated. Anyone know what active link/filter would need to bypass? ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer, ITILv3 Foundation, CSI NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 [navsig] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_
Re: WWRUG13 slowly getting to an end ....
I agree! Another great WWRUG put on by some very dedicated people! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Support Sent: Friday, October 04, 2013 12:00 PM To: arslist@ARSLIST.ORG Subject: WWRUG13 slowly getting to an end Hello List, The WWRUG13 is slowly coming to an end, and it was great. Good people, interesting sessions nice vendor fair, . And I just want to thank all those who worked very hard, mostly in the evenings and during weekends, so that we could all come together this week, exchange ideas and experiences, and also have a good time. So thank you very much to the whole team, the staff, the volunteers, You did a great job :-) :-) :-) . See you all next year in Florida. Kaïs kais.albas...@arsmarts.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARS 7.6.03 and UT versions
Thanks Jason - I don't believe we tried running the client itself in XP compatibility mode. Will see if that helps! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARS 7.6.03 and UT slowness
Hello, We are running ARS incident (customized) version 7.6.03 and we are seeing some debilitating slowness in some of our end user desktop UTs. We run Windows 7 64 bit on the desktop and overall have had no real issues, except for some of our power users who are having system lock ups and degradation to the point of being unable to work. We are working with BMC on the issue and they seem to be leaning towards our use of the 64 bit Windows OS on our laptops. I wanted to find out if anyone else has had issues with the 32 bit vs. 64 bit Windows OS and if so, were you able to fix it or come up with a solution? Thanks for your help, Sue Barber ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Bring back the ARSList MVP for 2013
I did vote this year and usually do! I love the MVP, and all the folks who are out there always helping us along. I told my co-worker when you announced it at WWRUG that my dreams were now crushed, I will never be able to be MVP, but if you bring it back...mayb -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, October 23, 2012 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: Bring back the ARSList MVP for 2013 I voted this year, last year, and a few years sporadically before that.. But to keep it alive I promise to vote every year going forward for as long as I am in this little ARS world.. About 990 more responses to go! Buck up people! Joe -Original Message- From: Grooms, Frederick W Sent: Tuesday, October 23, 2012 3:12 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Bring back the ARSList MVP for 2013 The fact that there have been over 400 different individuals posting to the list since July 1st (at least according to my ARS List email folder and a quick distinct query) and that small a number of votes is a sad commentary on people in general. Let's keep it going people Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, October 23, 2012 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: MVP 2012 - Congratulations LJ Longwing! ** I just counted the number of votes again. Using raw numbers of the number of registrations on the list, 1% voted. In other words, under 50 votes. Let’s see if we beat that on comments about keeping it before you get too excited about it returning. The only reason I am ending it is because I think the level of voting reflects the level of interest; and reflects that the arslist and participation in it is now for the most part taken for granted. Activity on, and interest in, the actual list has not grown in the last couple of years, but certainly has not diminished either! Keep Calm, Carry On. Daniel P.s. there were a lot of Hawaiin shirts, just there were so many attendees this year, 488 in fact -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: October 23, 2012 1:05 PM To: arslist@ARSLIST.ORG Subject: Re: MVP 2012 - Congratulations LJ Longwing! ** As I told LJ and the others in our midnight on discussion: IF there is a really big, and by big I mean say, 10% of the list, That sends emails or creates a really long thread about continuing it, I might be convinced to bring it back. But with 2.5% voting, although they usually reach the right conclusion, It says to me that the ARSlist is a commodity now and there isn’t that much interest in The Award. To Clarify and somewhat repeat what I said at the conference: There is no longer a separate session for the ARSlist Awards, it is part of an opening session dedicated to all awards The ARSlist carries on, and for now as “just an email list” Doing some Awards related to the ARSlist carries on The ARSlist MVP Award is now retired I will be doing the 20th Anniversary of the ARSlist next year. Twinkies and Hawaii shirts have a life of their own. I will be throwing a wrinkle into that next year as well ☺ Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tami Palacky Sent: October 23, 2012 11:31 AM To: arslist@ARSLIST.ORG Subject: Re: MVP 2012 - Congratulations LJ Longwing! ** Congrats LJ !!! I hope you did a good job of convincing Dan continue with the awards. i did vote and try to every year ... i dont do more on teh ARRList than read the posts everyonce in a while, but you do notice those that are helpful in the responses -Original Message- On Thursday, October 18, 2012 5:13:09 PM UTC-4, Joe Martin D'Souza wrote: ** You had it coming a long time! Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: URI not found - https - SOLVED
Thanks Fred - This seems to have cleared most of the problems! We were able to load the WSDL now. Sue -Original Message- From: Barber, Sue Sent: Tuesday, October 02, 2012 3:53 PM To: arslist@ARSLIST.ORG Subject: RE: URI not found - https We were looking at this as well - we're going to load the certs locally and will let you know how it goes in the morning. Thanks for all the ideas so far! Sue -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, October 02, 2012 2:43 PM To: arslist@ARSLIST.ORG Subject: Re: URI not found - https Someone on the list will correct me if I am wrong but, When you are loading a WSDL into Developer Studio you are not using the server at all right then. Everything is being performed on your local machine so the certificate needs to be installed into the java you are using to run DevStudio with as well as on the server so it can be used in the filter call. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Barber, Sue Sent: Tuesday, October 02, 2012 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: URI not found - https ** OK, he verified the certificate path and it is the one he updated on Friday, so the certificate that was updated was in the correct path? Attempting to load the wsdl again and same messages. Sue -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 02, 2012 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: URI not found - https ** Thanks for the -Dpname trick! Jason -Original Message- On Tue, Oct 2, 2012 at 9:51 AM, Axton wrote: ** It's not a straight forward thing to do, but here is how I do it: 1. Identify the plugin server configuration file. It will contain the plugin entry for ARSYS.ARF.WEBSERVICE: plugin nameARSYS.ARF.WEBSERVICE/name pathelement type=location/path/to/ARSystem/pluginsvr/websvcjava75.jar/pathelement classnamecom.bmc.arsys.ws.plugin.WSPlugin/classname /plugin 2. Identify the port that the plugin server listens on (defined in the pluginsvr_config.xml): pluginsvr_config port4052/port ... 3. Find the process that the port is bound to: [user@server ~]$ lsof -u user |grep LISTEN |grep 4052 java 14599 user 11u IPv4 0x60084001480 0t0 TCP server:4052 (LISTEN) You now have several pieces of information: 1. The installation path for the correct plugin server 2. The configuration file for the correct plugin server 3. The PID of the currently running plugin server With this information you can identify the correct entry in armonitor.conf that you need to modify to add the java keystore parameters. This is a little off topic, but I have simplified the process by adding markers for each of the java processes. This makes identifying each process easy: [user@server ~]$ ps -fu user |grep java |grep -v grep user 14606 13861 0 Oct 01 ? 2:15 java -Dpname=PluginSvrAtrium -server -Xms128m -Xmx512m -XX:PermSize=32m -XX:Max user 14610 13861 0 Oct 01 ? 1:16 /path/to/remedy/apps/java/jre/bin/java -Dpname=License -server -Xms32m -Xmx64m user 14600 13861 0 Oct 01 ? 193:57 /path/to/remedy/apps/java/jre/bin/java -Dpname=Email -Xms350m -Xmx512m -Djava. user 14605 13861 0 Oct 01 ? 3:12 java -Dpname=PluginSvrNE -server -Xms128m -Xmx512m -XX:PermSize=32m -XX:MaxPerm user 14599 13861 0 Oct 01 ? 4:02 ./java -Dpname=PluginSvrMain -server -Xms128m -Xmx512m -XX:PermSize=32m -XX:Max user 14608 13861 0 Oct 01 ? 2:35 /path/to/remedy/apps/java/jre/bin/java -Dpname=Flashboards -server -Xms32M -Xm I added a -Dpname parameter to each of the java processes. The -D parameter let's you add arbitrary command line parameters to the java processes. Now, if I want to identify the email engine, I can find the PID like this: [user@server ~]$ ps -fu user |grep Email |grep -v grep user 14600 13861 0 Oct 01 ? 194:08 /path/to/remedy/apps/java/jre/bin/java -Dpname=Email -Xms350m -Xmx512m -Djava. Axton Grams -Original Message- On Tue, Oct 2, 2012 at 11:06 AM, Barber, Sue wrote: ** Hi Axton, In speaking to my network administrator, he said that they did note the certs were not current and he updated them based on what he believed the proper location was, but there are multiple other javas on the machine. Can you tell me how to determine which location we would need to ensure the certification is updated? Thank you, Sue -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, October 02, 2012 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: URI not found - https ** Based on the stack trace, your JVM
Re: URI not found - https - SOLVED
Axton too - thank you! -Original Message- From: Barber, Sue Sent: Wednesday, October 10, 2012 2:22 PM To: 'arslist@ARSLIST.ORG' Subject: RE: URI not found - https - SOLVED Thanks Fred - This seems to have cleared most of the problems! We were able to load the WSDL now. Sue -Original Message- From: Barber, Sue Sent: Tuesday, October 02, 2012 3:53 PM To: arslist@ARSLIST.ORG Subject: RE: URI not found - https We were looking at this as well - we're going to load the certs locally and will let you know how it goes in the morning. Thanks for all the ideas so far! Sue -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, October 02, 2012 2:43 PM To: arslist@ARSLIST.ORG Subject: Re: URI not found - https Someone on the list will correct me if I am wrong but, When you are loading a WSDL into Developer Studio you are not using the server at all right then. Everything is being performed on your local machine so the certificate needs to be installed into the java you are using to run DevStudio with as well as on the server so it can be used in the filter call. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Barber, Sue Sent: Tuesday, October 02, 2012 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: URI not found - https ** OK, he verified the certificate path and it is the one he updated on Friday, so the certificate that was updated was in the correct path? Attempting to load the wsdl again and same messages. Sue -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 02, 2012 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: URI not found - https ** Thanks for the -Dpname trick! Jason -Original Message- On Tue, Oct 2, 2012 at 9:51 AM, Axton wrote: ** It's not a straight forward thing to do, but here is how I do it: 1. Identify the plugin server configuration file. It will contain the plugin entry for ARSYS.ARF.WEBSERVICE: plugin nameARSYS.ARF.WEBSERVICE/name pathelement type=location/path/to/ARSystem/pluginsvr/websvcjava75.jar/pathelement classnamecom.bmc.arsys.ws.plugin.WSPlugin/classname /plugin 2. Identify the port that the plugin server listens on (defined in the pluginsvr_config.xml): pluginsvr_config port4052/port ... 3. Find the process that the port is bound to: [user@server ~]$ lsof -u user |grep LISTEN |grep 4052 java 14599 user 11u IPv4 0x60084001480 0t0 TCP server:4052 (LISTEN) You now have several pieces of information: 1. The installation path for the correct plugin server 2. The configuration file for the correct plugin server 3. The PID of the currently running plugin server With this information you can identify the correct entry in armonitor.conf that you need to modify to add the java keystore parameters. This is a little off topic, but I have simplified the process by adding markers for each of the java processes. This makes identifying each process easy: [user@server ~]$ ps -fu user |grep java |grep -v grep user 14606 13861 0 Oct 01 ? 2:15 java -Dpname=PluginSvrAtrium -server -Xms128m -Xmx512m -XX:PermSize=32m -XX:Max user 14610 13861 0 Oct 01 ? 1:16 /path/to/remedy/apps/java/jre/bin/java -Dpname=License -server -Xms32m -Xmx64m user 14600 13861 0 Oct 01 ? 193:57 /path/to/remedy/apps/java/jre/bin/java -Dpname=Email -Xms350m -Xmx512m -Djava. user 14605 13861 0 Oct 01 ? 3:12 java -Dpname=PluginSvrNE -server -Xms128m -Xmx512m -XX:PermSize=32m -XX:MaxPerm user 14599 13861 0 Oct 01 ? 4:02 ./java -Dpname=PluginSvrMain -server -Xms128m -Xmx512m -XX:PermSize=32m -XX:Max user 14608 13861 0 Oct 01 ? 2:35 /path/to/remedy/apps/java/jre/bin/java -Dpname=Flashboards -server -Xms32M -Xm I added a -Dpname parameter to each of the java processes. The -D parameter let's you add arbitrary command line parameters to the java processes. Now, if I want to identify the email engine, I can find the PID like this: [user@server ~]$ ps -fu user |grep Email |grep -v grep user 14600 13861 0 Oct 01 ? 194:08 /path/to/remedy/apps/java/jre/bin/java -Dpname=Email -Xms350m -Xmx512m -Djava. Axton Grams -Original Message- On Tue, Oct 2, 2012 at 11:06 AM, Barber, Sue wrote: ** Hi Axton, In speaking to my network administrator, he said that they did note the certs were not current and he updated them based on what he believed the proper location was, but there are multiple other javas on the machine. Can you tell me how to determine which location we would need to ensure the certification is updated? Thank you, Sue -Original Message- From: Action Request System discussion list(ARSList
URI not found - https
Happy October! We are attempting to load a WSDL as a set fields action in a filter. It works if we use an http, but we get the following error as a https entry. I have reviewed previous posts on the issue and have found nothing that has fixed our issue, so I thought I would ask again if anyone has been able to resolve this issue or at least point me in the right direction. ARS Server is: 7.6.03 Build 001 Linux OS Oracle DB 11.2 ERROR: URI not found https://xxx.svc?wsdl Additional Details: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target com.bmc.arsys.ws.util.ARWSException: URI not found https://arscomp.dev.mitre.org/ArsToCompucom.svc?wsdl at com.bmc.arsys.ws.util.WsdlUtil.validateWSDL(WsdlUtil.java:176) at com.bmc.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:219) Thanks in advance, Sue Barber ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: URI not found - https
Entering the URL into a browser works just fine. Sue -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, October 02, 2012 9:54 AM To: arslist@ARSLIST.ORG Subject: Re: URI not found - https Sue, What happens when you try to open that same https WSDL url on a browser on your machine? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Barber, Sue Sent: Tuesday, October 02, 2012 8:48 AM To: arslist@ARSLIST.ORG Subject: URI not found - https ** Happy October! We are attempting to load a WSDL as a set fields action in a filter. It works if we use an http, but we get the following error as a https entry. I have reviewed previous posts on the issue and have found nothing that has fixed our issue, so I thought I would ask again if anyone has been able to resolve this issue or at least point me in the right direction. ARS Server is: 7.6.03 Build 001 Linux OS Oracle DB 11.2 ERROR: URI not found https://xxx.svc?wsdl Additional Details: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target com.bmc.arsys.ws.util.ARWSException: URI not found https://arscomp.dev.mitre.org/ArsToCompucom.svc?wsdl at com.bmc.arsys.ws.util.WsdlUtil.validateWSDL(WsdlUtil.java:176) at com.bmc.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:219) Thanks in advance, Sue Barber ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: URI not found - https
Hi Axton, In speaking to my network administrator, he said that they did note the certs were not current and he updated them based on what he believed the proper location was, but there are multiple other javas on the machine. Can you tell me how to determine which location we would need to ensure the certification is updated? Thank you, Sue From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, October 02, 2012 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: URI not found - https ** Based on the stack trace, your JVM needs the certificates in the certification path. If you are calling out to a web service, then this applies to the JVM that the Java based plugin server uses. Get public parts of the certificates from the Root CA to the end node and create a java keystore that contains the certificates and change the JVM configuration to use that keystore: http://www.sslshopper.com/article-most-common-java-keytool-keystore-commands.html The second part of the issue seems to be that the url is not valid; hence the URI not found error. As Frederick suggested, check the URI in a browser. Axton Grams On Tue, Oct 2, 2012 at 8:54 AM, Grooms, Frederick W frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote: Sue, What happens when you try to open that same https WSDL url on a browser on your machine? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Barber, Sue Sent: Tuesday, October 02, 2012 8:48 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: URI not found - https ** Happy October! We are attempting to load a WSDL as a set fields action in a filter. It works if we use an http, but we get the following error as a https entry. I have reviewed previous posts on the issue and have found nothing that has fixed our issue, so I thought I would ask again if anyone has been able to resolve this issue or at least point me in the right direction. ARS Server is: 7.6.03 Build 001 Linux OS Oracle DB 11.2 ERROR: URI not found https://xxx.svc?wsdl Additional Details: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target com.bmc.arsys.ws.util.ARWSException: URI not found https://arscomp.dev.mitre.org/ArsToCompucom.svc?wsdl at com.bmc.arsys.ws.util.WsdlUtil.validateWSDL(WsdlUtil.java:176) at com.bmc.arsys.ws.util.WsdlUtil.newDocument(WsdlUtil.java:219) Thanks in advance, Sue Barber ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: URI not found - https
Thanks so much Axton - Having them check now! Sue From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, October 02, 2012 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: URI not found - https ** It's not a straight forward thing to do, but here is how I do it: 1. Identify the plugin server configuration file. It will contain the plugin entry for ARSYS.ARF.WEBSERVICE: plugin nameARSYS.ARF.WEBSERVICE/name pathelement type=location/path/to/ARSystem/pluginsvr/websvcjava75.jar/pathelement classnamecom.bmc.arsys.ws.plugin.WSPlugin/classname /plugin 2. Identify the port that the plugin server listens on (defined in the pluginsvr_config.xml): pluginsvr_config port4052/port ... 3. Find the process that the port is bound to: [user@server ~]$ lsof -u user |grep LISTEN |grep 4052 java 14599 user 11u IPv4 0x600840014800t0 TCP server:4052 (LISTEN) You now have several pieces of information: 1. The installation path for the correct plugin server 2. The configuration file for the correct plugin server 3. The PID of the currently running plugin server With this information you can identify the correct entry in armonitor.conf that you need to modify to add the java keystore parameters. This is a little off topic, but I have simplified the process by adding markers for each of the java processes. This makes identifying each process easy: [user@server ~]$ ps -fu user |grep java |grep -v grep user 14606 13861 0 Oct 01 ? 2:15 java -Dpname=PluginSvrAtrium -server -Xms128m -Xmx512m -XX:PermSize=32m -XX:Max user 14610 13861 0 Oct 01 ? 1:16 /path/to/remedy/apps/java/jre/bin/java -Dpname=License -server -Xms32m -Xmx64m user 14600 13861 0 Oct 01 ? 193:57 /path/to/remedy/apps/java/jre/bin/java -Dpname=Email -Xms350m -Xmx512m -Djava. user 14605 13861 0 Oct 01 ? 3:12 java -Dpname=PluginSvrNE -server -Xms128m -Xmx512m -XX:PermSize=32m -XX:MaxPerm user 14599 13861 0 Oct 01 ? 4:02 ./java -Dpname=PluginSvrMain -server -Xms128m -Xmx512m -XX:PermSize=32m -XX:Max user 14608 13861 0 Oct 01 ? 2:35 /path/to/remedy/apps/java/jre/bin/java -Dpname=Flashboards -server -Xms32M -Xm I added a -Dpname parameter to each of the java processes. The -D parameter let's you add arbitrary command line parameters to the java processes. Now, if I want to identify the email engine, I can find the PID like this: [user@server ~]$ ps -fu user |grep Email |grep -v grep user 14600 13861 0 Oct 01 ? 194:08 /path/to/remedy/apps/java/jre/bin/java -Dpname=Email -Xms350m -Xmx512m -Djava. Axton Grams On Tue, Oct 2, 2012 at 11:06 AM, Barber, Sue sbar...@mitre.orgmailto:sbar...@mitre.org wrote: ** Hi Axton, In speaking to my network administrator, he said that they did note the certs were not current and he updated them based on what he believed the proper location was, but there are multiple other javas on the machine. Can you tell me how to determine which location we would need to ensure the certification is updated? Thank you, Sue From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, October 02, 2012 10:04 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: URI not found - https ** Based on the stack trace, your JVM needs the certificates in the certification path. If you are calling out to a web service, then this applies to the JVM that the Java based plugin server uses. Get public parts of the certificates from the Root CA to the end node and create a java keystore that contains the certificates and change the JVM configuration to use that keystore: http://www.sslshopper.com/article-most-common-java-keytool-keystore-commands.html The second part of the issue seems to be that the url is not valid; hence the URI not found error. As Frederick suggested, check the URI in a browser. Axton Grams On Tue, Oct 2, 2012 at 8:54 AM, Grooms, Frederick W frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote: Sue, What happens when you try to open that same https WSDL url on a browser on your machine? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Barber, Sue Sent: Tuesday, October 02, 2012 8:48 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: URI not found - https ** Happy October! We are attempting to load a WSDL as a set fields action in a filter. It works if we use an http, but we get the following error as a https entry. I have reviewed previous posts on the issue and have found nothing that has fixed our issue, so I thought I would ask again if anyone has been able to resolve this issue or at least point me in the right direction. ARS Server is: 7.6.03 Build 001 Linux OS Oracle
Re: URI not found - https
OK, he verified the certificate path and it is the one he updated on Friday, so the certificate that was updated was in the correct path? Attempting to load the wsdl again and same messages. Sue From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 02, 2012 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: URI not found - https ** Thanks for the -Dpname trick! Jason On Tue, Oct 2, 2012 at 9:51 AM, Axton axton.gr...@gmail.commailto:axton.gr...@gmail.com wrote: ** It's not a straight forward thing to do, but here is how I do it: 1. Identify the plugin server configuration file. It will contain the plugin entry for ARSYS.ARF.WEBSERVICE: plugin nameARSYS.ARF.WEBSERVICE/name pathelement type=location/path/to/ARSystem/pluginsvr/websvcjava75.jar/pathelement classnamecom.bmc.arsys.ws.plugin.WSPlugin/classname /plugin 2. Identify the port that the plugin server listens on (defined in the pluginsvr_config.xml): pluginsvr_config port4052/port ... 3. Find the process that the port is bound to: [user@server ~]$ lsof -u user |grep LISTEN |grep 4052 java 14599 user 11u IPv4 0x600840014800t0 TCP server:4052 (LISTEN) You now have several pieces of information: 1. The installation path for the correct plugin server 2. The configuration file for the correct plugin server 3. The PID of the currently running plugin server With this information you can identify the correct entry in armonitor.conf that you need to modify to add the java keystore parameters. This is a little off topic, but I have simplified the process by adding markers for each of the java processes. This makes identifying each process easy: [user@server ~]$ ps -fu user |grep java |grep -v grep user 14606 13861 0 Oct 01 ? 2:15 java -Dpname=PluginSvrAtrium -server -Xms128m -Xmx512m -XX:PermSize=32m -XX:Max user 14610 13861 0 Oct 01 ? 1:16 /path/to/remedy/apps/java/jre/bin/java -Dpname=License -server -Xms32m -Xmx64m user 14600 13861 0 Oct 01 ? 193:57 /path/to/remedy/apps/java/jre/bin/java -Dpname=Email -Xms350m -Xmx512m -Djava. user 14605 13861 0 Oct 01 ? 3:12 java -Dpname=PluginSvrNE -server -Xms128m -Xmx512m -XX:PermSize=32m -XX:MaxPerm user 14599 13861 0 Oct 01 ? 4:02 ./java -Dpname=PluginSvrMain -server -Xms128m -Xmx512m -XX:PermSize=32m -XX:Max user 14608 13861 0 Oct 01 ? 2:35 /path/to/remedy/apps/java/jre/bin/java -Dpname=Flashboards -server -Xms32M -Xm I added a -Dpname parameter to each of the java processes. The -D parameter let's you add arbitrary command line parameters to the java processes. Now, if I want to identify the email engine, I can find the PID like this: [user@server ~]$ ps -fu user |grep Email |grep -v grep user 14600 13861 0 Oct 01 ? 194:08 /path/to/remedy/apps/java/jre/bin/java -Dpname=Email -Xms350m -Xmx512m -Djava. Axton Grams On Tue, Oct 2, 2012 at 11:06 AM, Barber, Sue sbar...@mitre.orgmailto:sbar...@mitre.org wrote: ** Hi Axton, In speaking to my network administrator, he said that they did note the certs were not current and he updated them based on what he believed the proper location was, but there are multiple other javas on the machine. Can you tell me how to determine which location we would need to ensure the certification is updated? Thank you, Sue From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, October 02, 2012 10:04 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: URI not found - https ** Based on the stack trace, your JVM needs the certificates in the certification path. If you are calling out to a web service, then this applies to the JVM that the Java based plugin server uses. Get public parts of the certificates from the Root CA to the end node and create a java keystore that contains the certificates and change the JVM configuration to use that keystore: http://www.sslshopper.com/article-most-common-java-keytool-keystore-commands.html The second part of the issue seems to be that the url is not valid; hence the URI not found error. As Frederick suggested, check the URI in a browser. Axton Grams On Tue, Oct 2, 2012 at 8:54 AM, Grooms, Frederick W frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote: Sue, What happens when you try to open that same https WSDL url on a browser on your machine? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Barber, Sue Sent: Tuesday, October 02, 2012 8:48 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: URI not found - https ** Happy October! We are attempting to load a WSDL as a set fields action in a filter. It works if we use an http, but we get the following
Re: URI not found - https
We were looking at this as well - we're going to load the certs locally and will let you know how it goes in the morning. Thanks for all the ideas so far! Sue -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, October 02, 2012 2:43 PM To: arslist@ARSLIST.ORG Subject: Re: URI not found - https Someone on the list will correct me if I am wrong but, When you are loading a WSDL into Developer Studio you are not using the server at all right then. Everything is being performed on your local machine so the certificate needs to be installed into the java you are using to run DevStudio with as well as on the server so it can be used in the filter call. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Barber, Sue Sent: Tuesday, October 02, 2012 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: URI not found - https ** OK, he verified the certificate path and it is the one he updated on Friday, so the certificate that was updated was in the correct path? Attempting to load the wsdl again and same messages. Sue -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, October 02, 2012 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: URI not found - https ** Thanks for the -Dpname trick! Jason -Original Message- On Tue, Oct 2, 2012 at 9:51 AM, Axton wrote: ** It's not a straight forward thing to do, but here is how I do it: 1. Identify the plugin server configuration file. It will contain the plugin entry for ARSYS.ARF.WEBSERVICE: plugin nameARSYS.ARF.WEBSERVICE/name pathelement type=location/path/to/ARSystem/pluginsvr/websvcjava75.jar/pathelement classnamecom.bmc.arsys.ws.plugin.WSPlugin/classname /plugin 2. Identify the port that the plugin server listens on (defined in the pluginsvr_config.xml): pluginsvr_config port4052/port ... 3. Find the process that the port is bound to: [user@server ~]$ lsof -u user |grep LISTEN |grep 4052 java 14599 user 11u IPv4 0x60084001480 0t0 TCP server:4052 (LISTEN) You now have several pieces of information: 1. The installation path for the correct plugin server 2. The configuration file for the correct plugin server 3. The PID of the currently running plugin server With this information you can identify the correct entry in armonitor.conf that you need to modify to add the java keystore parameters. This is a little off topic, but I have simplified the process by adding markers for each of the java processes. This makes identifying each process easy: [user@server ~]$ ps -fu user |grep java |grep -v grep user 14606 13861 0 Oct 01 ? 2:15 java -Dpname=PluginSvrAtrium -server -Xms128m -Xmx512m -XX:PermSize=32m -XX:Max user 14610 13861 0 Oct 01 ? 1:16 /path/to/remedy/apps/java/jre/bin/java -Dpname=License -server -Xms32m -Xmx64m user 14600 13861 0 Oct 01 ? 193:57 /path/to/remedy/apps/java/jre/bin/java -Dpname=Email -Xms350m -Xmx512m -Djava. user 14605 13861 0 Oct 01 ? 3:12 java -Dpname=PluginSvrNE -server -Xms128m -Xmx512m -XX:PermSize=32m -XX:MaxPerm user 14599 13861 0 Oct 01 ? 4:02 ./java -Dpname=PluginSvrMain -server -Xms128m -Xmx512m -XX:PermSize=32m -XX:Max user 14608 13861 0 Oct 01 ? 2:35 /path/to/remedy/apps/java/jre/bin/java -Dpname=Flashboards -server -Xms32M -Xm I added a -Dpname parameter to each of the java processes. The -D parameter let's you add arbitrary command line parameters to the java processes. Now, if I want to identify the email engine, I can find the PID like this: [user@server ~]$ ps -fu user |grep Email |grep -v grep user 14600 13861 0 Oct 01 ? 194:08 /path/to/remedy/apps/java/jre/bin/java -Dpname=Email -Xms350m -Xmx512m -Djava. Axton Grams -Original Message- On Tue, Oct 2, 2012 at 11:06 AM, Barber, Sue wrote: ** Hi Axton, In speaking to my network administrator, he said that they did note the certs were not current and he updated them based on what he believed the proper location was, but there are multiple other javas on the machine. Can you tell me how to determine which location we would need to ensure the certification is updated? Thank you, Sue -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, October 02, 2012 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: URI not found - https ** Based on the stack trace, your JVM needs the certificates in the certification path. If you are calling out to a web service, then this applies to the JVM that the Java based plugin server uses. Get public parts of the certificates from the Root CA to the end node and create a java
Re: Congrats to Misi
Congrats to Misi and his family!! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, July 27, 2012 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Congrats to Misi ** Misi is a worthy subject for the longest thread 8-) On Fri, Jul 27, 2012 at 11:53 AM, arslist arsl...@danielbloom.camailto:arsl...@danielbloom.ca wrote: Ok. For the 3rd time since the beginning of the list: Me Too! Not that Misi doesn't already know, Congrats! Daniel p.s. a few more and this might be the longest thread of the year :-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.commailto:pascale.sterr...@daimler.com Sent: July 27, 2012 11:24 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Congrats to Misi Congrat!!! Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Friday Humor - REOPEN
I can't stand by and not reply! Things Men Say I'M GOING FISHING - Means: I'm going to drink myself dangerously stupid, and stand by a stream with a stick in my hand, while the fish swim by in complete safety. UH HUH, SURE, HONEY, OR YES, DEAR... - Means: Absolutely nothing. It's a conditioned response. IT WOULD TAKE TOO LONG TO EXPLAIN - Means: I have no idea how it works. YOU KNOW HOW BAD MY MEMORY IS. - Means: I remember the theme song to 'F Troop', the address of the first girl I ever kissed, and the vehicle identification numbers of every car I've ever owned, but I forgot your birthday. OH, DON'T FUSS, I JUST CUT MYSELF, IT'S NO BIG DEAL. - Means: I have actually severed a limb, but will bleed to death before I admit that I'm hurt. HEY, I'VE GOT MY REASONS FOR WHAT I'M DOING. - Means: And I sure hope I think of some pretty soon. I'M NOT LOST. I KNOW EXACTLY WHERE WE ARE. - Means: No one will ever see us alive again. WE SHARE THE HOUSEWORK - Means: I make the messes, she cleans them up. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender Sent: Friday, June 22, 2012 2:43 PM To: arslist@ARSLIST.ORG Subject: Re: Friday Humor - RESOLVED Q. Honey, does this dress/skirt make my rear end look fat\heavy\big? A. No garment could ever create THAT illusion, dear. ;- Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Friday, June 22, 2012 8:39 AM To: arslist@ARSLIST.ORG Subject: Re: Friday Humor How about: Honey, does this dress/skirt make my rear end look fat\heavy\big? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, June 22, 2012 11:22 AM To: arslist@ARSLIST.ORG Subject: Friday Humor 5 Deadly terms used by a woman 1) FINE: This is the word women use to end an argument when she knows she is right and you need to shut-up. 2) NOTHING: Means something you need to be worried. 3) GO AHEAD: This is a dare, not permission. DO NOT DO IT! 4) WHATEVER: A women's way of saying 'screw you' 5) THAT'S OKAY: She is thinking long and hard on how and when you will pay for your mistake. Bonus Word) WOW! This is not a compliment. She's amazed that one person could be so stupid. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Performance Tuning
I would be interested in that as well! Sue From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Wednesday, March 14, 2012 9:54 AM To: arslist@ARSLIST.ORG Subject: Performance Tuning ** Does anyone know where I can find a Performance Tuning guide or white paper for the following AR System Server versions? 7.1 and 7.6.04. I have gone through the Optimizing and Troubleshooting Guide for both versions but I thought there was a more detailed Performance Tuning guide out there somewhere. I have gone through BMCs documentation for both versions and have search the BMC Communities and have not found them anywhere. Anyone have a like to these guides, I would really appreciate it if you would provide it. Thanks. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.commailto:christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ [cid:image001.jpg@01CD01CA.0DD1D790] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpg
Re: Users unable to log in (ARERR 90)
Sorry I was so long in replying, I had to wait for the end user to make the change. Either way, they can still connect from wireless, but not when directly connected to the network. Any other thoughts? Sue -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT Sent: Monday, August 03, 2009 9:09 AM To: arslist@ARSLIST.ORG Subject: Re: Users unable to log in (ARERR 90) Can the users connect if you replace the server's servername with its actual IP address? If yes, that would indicate a DNS problem and could explain why the problem is intermittent. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barber, Sue Sent: Monday, August 03, 2009 7:49 AM To: arslist@ARSLIST.ORG Subject: Users unable to log in (ARERR 90) ** Morning all, We are having a strange problem with user connectivity. We have several users who can't log in to the desktop client - this is an intermittent problem. They get the ARERROR 90 - I replace the actual server name with 'servername' below, but it does show the proper name in the message. Strange thing is that they can connect via midtier and if they log in wireless or VPN. Only when they are directly connected to the network, and like I said, they get in sometimes. I have a ticket opened with Remedy, but we are still going through the send me this stage and meanwhile, I have 5 HD people who can't connect! Any help would be greatly appreciated. Server: 7.1.00 Patch 004 O.S. Linux 2.6.9-89.0.3 DB: Oracle 10.2.0.4.0 Client Tool: 7.1.00 Patch 4 Sue Barber ARERR [90] Cannot establish a network connection to the AR System server : servername (0) : RPC: Program not registered _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Users unable to log in (ARERR 90)
Morning all, We are having a strange problem with user connectivity. We have several users who can't log in to the desktop client - this is an intermittent problem. They get the ARERROR 90 - I replace the actual server name with 'servername' below, but it does show the proper name in the message. Strange thing is that they can connect via midtier and if they log in wireless or VPN. Only when they are directly connected to the network, and like I said, they get in sometimes. I have a ticket opened with Remedy, but we are still going through the send me this stage and meanwhile, I have 5 HD people who can't connect! Any help would be greatly appreciated. Server: 7.1.00 Patch 004 O.S. Linux 2.6.9-89.0.3 DB: Oracle 10.2.0.4.0 Client Tool: 7.1.00 Patch 4 Sue Barber ARERR [90] Cannot establish a network connection to the AR System server : servername (0) : RPC: Program not registered ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Help with new 7.1 install - SOLVED?
Thanks for all the help - we are going to wipe it out and start from scratch. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, December 12, 2007 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: Help with new 7.1 install This is nothing to worry about as long as the limits are set high enough: ./arsystem: line 369: ulimit: open files: cannot modify limit: Operation not permitted This is a problem with the Oracle instance or the file permissions of the client on the ars host: ORA-27101: shared memory realm does not exist Best way to troubleshoot this is to connect with sql*plus as the remedy owner user. Axton Grams On Dec 12, 2007 8:26 AM, Barber, Sue [EMAIL PROTECTED] wrote: ** Hello, We are trying to install a new server - version 7.1, patch 1, Linux OS (Red Hat Enterprise Linux 4 Update 5). Sequence of events: Was told the patch was a full install, so tried thatthen we installed version 7 as an overwrite, installed the approval server to eliminate the ARAPPNOTE 4501 and ARAPPERR 4583 messages. Installed patch 1, approval errors came back, but we connected (the one and only time) with the user tool, attempted to re-install approval server to re-eliminate the ARAPPNOTES and then started getting the below again ( we have seen these messages throughout the install) Have a ticket in to BMC, but I don't think they understand what the problem is: $ ./arsystem start ./arsystem: line 369: ulimit: open files: cannot modify limit: Operation not permitted Action Request System initializing. Starting AR System Server (ARNOTE 0) AR Monitor version 7.1.00 Patch 001 200711161033 started. (ARNOTE 0) AR Monitor started. (ARNOTE 0) ARMonitor child process (pid:4544) started. ./arserverd server: locale=[[ en_US.utf8 ]], LANG=[[ en_US.utf8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]] Action Request System(R) Server Version 7.1.00 Patch 001 200711161033 (c) Copyright 1991-2007 BMC Software, Inc. 390600 : SQL database is not available -- will retry connection (ARNOTE 590) ORA-01034: ORACLE not available ORA-27101: shared memory realm does not exist Linux-x86_64 Error: 2: No such file or directory Action Request System initialization is complete. Any suggestions? Sue __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Help with new 7.1 install
Hello, We are trying to install a new server - version 7.1, patch 1, Linux OS (Red Hat Enterprise Linux 4 Update 5). Sequence of events: Was told the patch was a full install, so tried thatthen we installed version 7 as an overwrite, installed the approval server to eliminate the ARAPPNOTE 4501 and ARAPPERR 4583 messages. Installed patch 1, approval errors came back, but we connected (the one and only time) with the user tool, attempted to re-install approval server to re-eliminate the ARAPPNOTES and then started getting the below again ( we have seen these messages throughout the install) Have a ticket in to BMC, but I don't think they understand what the problem is: $ ./arsystem start ./arsystem: line 369: ulimit: open files: cannot modify limit: Operation not permitted Action Request System initializing. Starting AR System Server (ARNOTE 0) AR Monitor version 7.1.00 Patch 001 200711161033 started. (ARNOTE 0) AR Monitor started. (ARNOTE 0) ARMonitor child process (pid:4544) started. ./arserverd server: locale=[[ en_US.utf8 ]], LANG=[[ en_US.utf8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]] Action Request System(R) Server Version 7.1.00 Patch 001 200711161033 (c) Copyright 1991-2007 BMC Software, Inc. 390600 : SQL database is not available -- will retry connection (ARNOTE 590) ORA-01034: ORACLE not available ORA-27101: shared memory realm does not exist Linux-x86_64 Error: 2: No such file or directory Action Request System initialization is complete. Any suggestions? Sue ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT- BMC UserWorld 2007
Me. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Thursday, July 12, 2007 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: OT- BMC UserWorld 2007 I am going. Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Thursday, July 12, 2007 12:54 PM To: arslist@ARSLIST.ORG Subject: OT- BMC UserWorld 2007 I'm trying to decide whether or not it is worth it to beg my management to let me go to BMC UserWorld2007. You know... Healthcare, budget cuts, etc... With 5 hotels to choose from, we are all going to be very spread out! Who all is planning on attending this year? Claire ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
adding script to midtier 6.3
Hello list, I am trying to add some script to a form and it works fine in HomeSite, but when I try to pull it up in the form, I get the following errors: Caught exception: Current Style is Null or not an object. I think it is because there are style attributes and java in the code that I was given to add and I have added the whole thing to the 'Edit Web Header' area. I tried splitting it all up and adding it in the source through the Insert script area and added the style information in per the documentation. I get further when I add the whole thing to the Edit Web Header - at least I see some of what I am looking for. I have a ticket in with Remedy, but thought I might actually get some ideas back from you all. If anyone has any thoughts on this, please let me know. Sue Barber ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Installation of ARS 6.3 patch 20
We are still having problems with this install - Remedy has not been much help, even after escalation. We reinstalled development and were able to bring it back up, shut down, and started the integration install. We tried renaming the development path so that they didn't mix this time, but the integration install is still trying to put files in the development directory structure - even though it isn't there anymore. Is there a way to force Remedy into a specific path structure? We are installing two instances on one box, one for development and one for integration. Development is fine, but the integration install tries to use the development paths - we are telling it during the install to go to the integration path, but it seems to be a little strong minded. This has been running like this for quite some time, so this isn't anything new, just a new version. Sue -Original Message- From: Barber, Sue [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 3:33 PM To: Joe D'Souza Subject: RE: Installation of ARS 6.3 patch 20 We will try that first thing in the AM - will let you know what happens. Thank you, Sue From: Joe D'Souza [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 3:28 PM To: Barber, Sue Subject: RE: Installation of ARS 6.3 patch 20 Sue, Technically yes, using the installer it should have worked.. I did do a patch 20 install and had no problems with it using the installer.. Did you verify that the downloaded installer file has not been updated at the website? Maybe there might have been a problem with the released version of it earlier and they might have replaced it with some other? I'd roll out of the update go back to your previous patch version, get the ARS started and working on that version, then download patch 20's installer, and run the install.. Joe -Original Message- From: Barber, Sue [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 2:54 PM To: Joe D'Souza Subject: RE: Installation of ARS 6.3 patch 20 Joe, We did use the installer, but a co-worker downloaded it a few weeks back for our development install. This is a new install, we attempted to install, it failed, then we did an overwrite. Shouldn't that have worked? Sue From: Joe D'Souza [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 2:45 PM To: arslist@ARSLIST.ORG Cc: Barber, Sue Subject: RE: Installation of ARS 6.3 patch 20 Sue, It appears you have used the file replace method to install this patch.. There is a known issue with ARS 6.3 upgrade to patch 20.. The file replacement method of installing the patch fails with exactly the same error that you pointed out.. Instead download the installer and upgrade the ARS Server using the installer to install that patch.. It will work.. Hope this helps.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Barber, Sue Sent: Tuesday, May 01, 2007 11:04 AM To: arslist@ARSLIST.ORG Subject: Installation of ARS 6.3 patch 20 ** Hello all, We installed ARS 6.3, patch 20 on a new db instance of Oracle 10g and are getting the following errors - cant' seem to pinpoint where the issue is. This system is a Solaris system - Oracle 10g with 9 libraries, we have two instances of Remedy (one for development and one for test on this box). We installed the development with no problems, started out test environment install yesterday and it appears to be grabbing pieces of both instances, as well
Re: Installation of ARS 6.3 patch 20
We have solved this problem - thanks to everyone who responded. Sue ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Installation of ARS 6.3 patch 20 - SOLVED
Fred, You are correct - we had to set the paths and we have installed the second instance this morning. Sue From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, May 03, 2007 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: Installation of ARS 6.3 patch 20 ** Sue, Check your environment during the install. You may have an environment variable set that is causing the problem. The variables to look at are probabley PATH, LD_LIBRARY_PATH, ORACLE_HOME. Also make sure that you do not have ARCONFIGDIR, ARTCPPORT set. Another thing to check is if your development server is running with portmapper. On our dev/test server I do not let either of the Remedy servers use portmapper. I specify a specific port for each of them. Are you using a different login on the Solaris box for each instance to run under? Are you trying to install then as root (I never install Remedy as root). Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barber, Sue Sent: Thursday, May 03, 2007 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Installation of ARS 6.3 patch 20 ** We are still having problems with this install - Remedy has not been much help, even after escalation. We reinstalled development and were able to bring it back up, shut down, and started the integration install. We tried renaming the development path so that they didn't mix this time, but the integration install is still trying to put files in the development directory structure - even though it isn't there anymore. Is there a way to force Remedy into a specific path structure? We are installing two instances on one box, one for development and one for integration. Development is fine, but the integration install tries to use the development paths - we are telling it during the install to go to the integration path, but it seems to be a little strong minded. This has been running like this for quite some time, so this isn't anything new, just a new version. Sue -Original Message- From: Barber, Sue [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 3:33 PM To: Joe D'Souza Subject: RE: Installation of ARS 6.3 patch 20 We will try that first thing in the AM - will let you know what happens. Thank you, Sue From: Joe D'Souza [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 3:28 PM To: Barber, Sue Subject: RE: Installation of ARS 6.3 patch 20 Sue, Technically yes, using the installer it should have worked.. I did do a patch 20 install and had no problems with it using the installer.. Did you verify that the downloaded installer file has not been updated at the website? Maybe there might have been a problem with the released version of it earlier and they might have replaced it with some other? I'd roll out of the update go back to your previous patch version, get the ARS started and working on that version, then download patch 20's installer, and run the install.. Joe -Original Message- From: Barber, Sue [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 2:54 PM To: Joe D'Souza Subject: RE: Installation of ARS 6.3 patch 20 Joe, We did use the installer, but a co-worker downloaded it a few weeks back for our development install. This is a new install, we attempted to install, it failed, then we did an overwrite. Shouldn't that have worked? Sue From: Joe D'Souza [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 2:45 PM To: arslist@ARSLIST.ORG Cc: Barber, Sue Subject: RE: Installation of ARS 6.3 patch 20 Sue, It appears you have used the file replace method to install this patch.. There is a known issue with ARS 6.3 upgrade to patch 20.. The file replacement method of installing the patch fails with exactly the same error that you pointed out.. Instead download the installer and upgrade the ARS Server using the installer to install that patch
Installation of ARS 6.3 patch 20
Hello all, We installed ARS 6.3, patch 20 on a new db instance of Oracle 10g and are getting the following errors - cant' seem to pinpoint where the issue is. This system is a Solaris system - Oracle 10g with 9 libraries, we have two instances of Remedy (one for development and one for test on this box). We installed the development with no problems, started out test environment install yesterday and it appears to be grabbing pieces of both instances, as well as missing libraries.Any help would be greatly appreciated. Sue # ps -ef | grep ars root 3806 1 0 16:28:23 pts/70:00 /apps/arsint/arora/bin/armonitor -s corpdev2 -c /etc/arsystem/corpdev2/armonito ars 1718 28298 0 12:36:23 pts/13 0:00 -ksh root 3813 3806 0 16:28:23 pts/70:00 /apps/ars/arora/bin/arplugin -s corpdev2 -i /apps/ars/arora root 5388 5377 0 16:35:12 pts/60:00 grep ars root 3812 3806 0 16:28:23 pts/70:00 /apps/ars/arora/bin/arsvcdsp -s corpdev2 -d /apps/ars/arora [EMAIL PROTECTED] # cd /apps/arsint/arora/bin [EMAIL PROTECTED] # ./arsystem stop Action Request System shutdown in progress. Action Request System shutdown process complete. [EMAIL PROTECTED] # [EMAIL PROTECTED] # ./arsystem start Action Request System initializing. Starting AR System Server (ARNOTE 0) AR Monitor version 6.03.00 patch 020 started. (ARNOTE 0) AR Monitor started. ld.so.1: arserverd: fatal: libxerces-c1_7_0.so: open failed: No such file or directory (ARNOTE 0) Unable to receive indication that server is up. (ARNOTE 0) Server (pid:5613) died with 9. ld.so.1: arserverd: fatal: libxerces-c1_7_0.so: open failed: No such file or directory (ARNOTE 0) Unable to receive indication that server is up. (ARNOTE 0) Server (pid:5614) died with 9. ld.so.1: arserverd: fatal: libxerces-c1_7_0.so: open failed: No such file or directory (ARNOTE 0) Unable to receive indication that server is up. (ARNOTE 0) Server (pid:5615) died with 9. ld.so.1: arserverd: fatal: libxerces-c1_7_0.so: open failed: No such file or directory (ARNOTE 0) Unable to receive indication that server is up. (ARNOTE 0) Tried 4 restarts in 30 seconds. I give up at Mon Apr 30 16:35:41 2007 Action Request System AR System Application Command Dispatcher Version 6.03.00 Remedy, a BMC Software company. Copyright (c) 1998 - 2005 BMC Software, Inc. All rights reserved. Action Request System(R) Plug-In Server Version 6.03.00 Remedy, a BMC Software company. Copyright (c) 2001 - 2005 BMC Software, Inc. All rights reserved. 390695 : An error has occurred while loading a plug-in. (ARERR 8756) ld.so.1: arplugin: fatal: libjvm.so: open failed: No such file or directory ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Validate field data - allowing some to be NULL - Solved
Not really solved, I just opted to change the field type and make my life that much easier. Thanks for all the help, Sue ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Validate field data - allowing some to be NULL
Hi all, I have a question for you on validating field data. I did search the archives and it isn't allowing me to open the notes - says file not found, sooo... I have a form that people can use to request additional network space with and the field in question is for them to enter the amount of space in GB that they want. I originally had the field limited with $DIGIT$, but when they made a mistake the entire form was being reset. They decided they would like a message to be used instead, so I have created a filter that verifies the field as such: ( 'Requested storage amount in GB: ' != $NULL$ ) AND ( NOT ( 'Requested storage amount in GB: ' LIKE [.0-9][.0-9][.0-9] [.0-9][.0-9])) However, I don't want to force them to enter a number into all 5 spaces, so I need to allow 4 of these to be NULL. Anyone know if there is a way to do that? They want to be able to enter numbers or decimals - like 2 or 2.5. Thanks, Sue ARS 6.3 - patch 20 Solaris Help Desk 6 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Validate field data - allowing some to be NULL
I think I will have to go with changing the field - I still have to throw an error though - they don't want the system message. I was hoping not to change the field as this is already in use. Thanks, Sue -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Friday, March 30, 2007 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: Validate field data - allowing some to be NULL If you insist on keeaping the character field, try: ( 'Requested storage amount in GB: ' LIKE *[^.0-9]* ) OR ( 'Requested storage amount in GB: ' LIKE *.*.* )...then throw error You can play around and make it smarter by allowing leading or trailing spaces, disallowing . etc. -Rabi Tripathi --- Barber, Sue [EMAIL PROTECTED] wrote: Hi all, I have a question for you on validating field data. I did search the archives and it isn't allowing me to open the notes - says file not found, sooo... I have a form that people can use to request additional network space with and the field in question is for them to enter the amount of space in GB that they want. I originally had the field limited with $DIGIT$, but when they made a mistake the entire form was being reset. They decided they would like a message to be used instead, so I have created a filter that verifies the field as such: ( 'Requested storage amount in GB: ' != $NULL$ ) AND ( NOT ( 'Requested storage amount in GB: ' LIKE [.0-9][.0-9][.0-9] [.0-9][.0-9])) However, I don't want to force them to enter a number into all 5 spaces, so I need to allow 4 of these to be NULL. Anyone know if there is a way to do that? They want to be able to enter numbers or decimals - like 2 or 2.5. Thanks, Sue ARS 6.3 - patch 20 Solaris Help Desk 6 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ _ Expecting? Get great news right away with email Auto-Check. Try the Yahoo! Mail Beta. http://advision.webevents.yahoo.com/mailbeta/newmail_tools.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Validate field data - allowing some to be NULL
This is still allowing me to enter text into the field as well as numbers. It is getting closer though - I will post whatever Remedy tells me when I hear back. Thanks for the help. Sue -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Friday, March 30, 2007 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: Validate field data - allowing some to be NULL Sue: I am not sure why you gave up on the character field. Did you try the qualification I sent? Using that or a variaion of it, you can keep the character field and be in complete control of the type of message the user gets. Here's a refined scheme: First do the following Set Field... RTRIM( LTRIM( 'Requested storage amount in GB: ')) ...on field 'Requested storage amount in GB: ' to remove leading and trailing blank characters and then use the qualification: ( 'Requested storage amount in GB: ' LIKE *[^.0-9]* ) OR ( 'Requested storage amount in GB: ' LIKE *.*.* ) OR ( 'Requested storage amount in GB: ' = . ) on a filter to throw the error. If the field won't be used in a numeric calculation, there is no harm in keeping it as a character field. --- Barber, Sue [EMAIL PROTECTED] wrote: I think I will have to go with changing the field - I still have to throw an error though - they don't want the system message. I was hoping not to change the field as this is already in use. Thanks, Sue -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Friday, March 30, 2007 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: Validate field data - allowing some to be NULL If you insist on keeaping the character field, try: ( 'Requested storage amount in GB: ' LIKE *[^.0-9]* ) OR ( 'Requested storage amount in GB: ' LIKE *.*.* )...then throw error You can play around and make it smarter by allowing leading or trailing spaces, disallowing . etc. -Rabi Tripathi --- Barber, Sue [EMAIL PROTECTED] wrote: Hi all, I have a question for you on validating field data. I did search the archives and it isn't allowing me to open the notes - says file not found, sooo... I have a form that people can use to request additional network space with and the field in question is for them to enter the amount of space in GB that they want. I originally had the field limited with $DIGIT$, but when they made a mistake the entire form was being reset. They decided they would like a message to be used instead, so I have created a filter that verifies the field as such: ( 'Requested storage amount in GB: ' != $NULL$ ) AND ( NOT ( 'Requested storage amount in GB: ' LIKE [.0-9][.0-9][.0-9] [.0-9][.0-9])) However, I don't want to force them to enter a number into all 5 spaces, so I need to allow 4 of these to be NULL. Anyone know if there is a way to do that? They want to be able to enter numbers or decimals - like 2 or 2.5. Thanks, Sue ARS 6.3 - patch 20 Solaris Help Desk 6 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ _ Expecting? Get great news right away with email Auto-Check. Try the Yahoo! Mail Beta. http://advision.webevents.yahoo.com/mailbeta/newmail_tools.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ _ Looking for earth-friendly autos? Browse Top Cars by Green Rating at Yahoo! Autos' Green Center. http://autos.yahoo.com/green_center/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Daylight savings time again
Since Remedy people are reading this, when I called Remedy support about this about 2 weeks ago, I was told there was no patch and none needed - just to make sure the system and java are all patched. It is a good thing this list is here or we might have been really unhappy campers! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike White Sent: Thursday, December 07, 2006 8:27 AM To: arslist@ARSLIST.ORG Subject: Re: Daylight savings time again I need to chime-in on this as well. I've read that there are patches for 6.3 and 7.0. How about 6.0? As I understand it, this release is on the cusp, but still supported. It'll go end-of-life (unsupported) when ARS 7.5 is released - later in 2007. It seems to me that there should be a patch for ARS 6.0 as well. (6.0.1, if it matters). Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Easter, David [EMAIL PROTECTED]To: arslist@ARSLIST.ORG .COMcc: Sent by: Action Subject: Re: Daylight savings time again Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 12/06/2006 16:36 Please respond to arslist ** AR System 5.1.2 is unsupported and there are no plans to patch AR System 5.1.2 for DST issues. If you look at the chart, the resolution is: Install AR system 6.03 with Patch 20, or 7.0.01. Follow instructions for those AR releases. The reason it says 1/15/2007 for the resolution date is because that is when the Patch 20 for AR System 6.03 will be available. Note that, as posted by me earlier, that 7.0.01 will also require patch 001 which should be out by end of this month. The chart will be updated with this information shortly. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, December 06, 2006 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: Daylight savings time again ** Hopefully there will be a patch for 5.1.2 as well - there is a Planned Resolution Date of 1/15/2007 listed for that version. There is no way that my current production 5.1.2 hardware will run either 6.3 or 7.x adequately so upgrading is not an option, and at the rate our ITSM 7 build has been going we probably won't be in production on 7 by March. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, December 06, 2006 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: Daylight savings time again ** David Easter posted here last week that a 6.3 DST patch would be out sometime in January. Rick On 12/6/06, PC Wai [EMAIL PROTECTED] wrote: Folks, In case you are not aware of this page http://www.bmc.com/info_center_support/overview/0,,19097_0_68222529,00. html I am not impressed of this. I have submitted my question a month ago. The reply from BMC was At this time we are not aware of the need for any patch. It is not much time left for testing and rolling out the patch before March. In fact, we have started inputting the change records for next year. Regards PC -Original Message- From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Alfred Differ Sent: Tuesday, December 05, 2006 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: Daylight savings time again I have my answer. Thanks! On 12/5/06, Alfred Differ [EMAIL PROTECTED] wrote: Hi all, Can anyone answer if there is an ARS 6.3 patch that is certified daylight savings time safe for next March? I know 7.0x is supposed to be OK, but there is a chance we won't be there in time for the zone shift. I'm on Solaris and Oracle here at Cal ISO. I have ARS 6.3 patch 14 running right now. -- -al -- -al __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Hellllloooooo!!!!
Don't feel bad, I am in the office too... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Thursday, August 31, 2006 11:32 AM To: arslist@ARSLIST.ORG Subject: OT: Heloo Does anybody else out there feel lonely this week??? ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Sharing ARS between countries
We did this in a previous company I worked for with DSO - we transferred tickets with ownership between sites and we added a code field for all the data so the code would pull the correct data depending on the languages they were using. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters Sent: Wednesday, August 09, 2006 11:52 AM To: arslist@ARSLIST.ORG Subject: Re: Sharing ARS between countries Thanks for the reminder. Any thoughts about how we share tickets if they want to use their own server? Thanks, Ron Tools Admin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Wednesday, August 09, 2006 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: Sharing ARS between countries ** Ron: Bingo. You are on the right track. You will have to add localization for the French speaking folks. Also, remember, ARS does not do translation between the different languages. James McKenzie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters Sent: Wednesday, August 09, 2006 8:38 AM To: arslist@ARSLIST.ORG Subject: Sharing ARS between countries ** My company's Canadian subsidiary is in the process of joining their EDP system to the system we use here in the US. They'll be creating support tickets using ARSystem for their own Help Desk, but some of those may need to be escalated to support staff in the US. I'd appreciate people's thoughts as to how best to accomplish this. My first thought is just to have them use the same Remedy server as the US. We'd just add support groups for Canada and French localizations and we're good to go. If they want to have their own Remedy server, though, would DSO be an option? Can it share tickets between servers based on certain conditions, or does it pretty much just replicate one server to another? We're currently running ITSM 5.6 on ARS 6.0.1, but by the time Canada comes on board, we'll be on ITSM 6.0 (maybe 7.0) on ARS 7.0. Thanks, Ron Legters Tools Administrator Production Systems Services Univar USA Inc. 425.889.3952 Office 425.889.4111 Fax __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
SOLVED: Application upgrade 5.5 to 5.6
** Just in case anyone else runs into this. the archid utility for Solaris does not have exe permissions when you download it, so that has to be updated. Second, the documentation tell you that you can place it anywhere and set the path, you have to place it in the /install path/common/solaris directory. Once these two things were done, the script ran, but it will take about 2 hours per application, so we are waiting for the next 8 hoursto see if it completes successfully, but at least it is running. Thanks for all the help, Sue From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ed WhiteSent: Tuesday, July 25, 2006 10:19 AMTo: arslist@ARSLIST.ORGSubject: Re: Application upgrade 5.5 to 5.6 ** Sue I ran into a number of issues with this upgrade. It actually took me a number of months and numerous restores of the database to finally make it successful. The first problem that I had was I had to get all of the 6.3 dlls that are part of the new 6.3 archgid and install them on the server as well as the .exe. The upgrade wanted to put an index on SHR:Application some fields on SHR application properties, but there were some null values that had to be given values There were some GUID requirements that were not a part of 5.5 but are a part of 5.6, so I had to create GUIDs for several forms such as USER, TCO:Costs, and SHR:People. ( I did this back in January, so I am going from memory) I really used the upgrade logs that are created on the server to see where my errors were and worked with Remedy to fix them. After I successfully upgraded from 5.5 to 5.6 I had to make a couple of changes before I could go to HD 6.0. 1. There were a couple of field IDs on Remedy Support for that did not get updated and caused 5.5 to 6.0 to fail. I had to manually run Archgid on the server and update these fields. 2. There also were a couple of groups that were added but only had view rights in the group form. I had to manually update those to change properties. That is what I remember. But if when dealing with Remedy you may ask them to look at the tickets submitted by Ed White from The Ohio State University Medical Center. This was a horrible process for me, and when I actually made the move from HD 5.5 to 5.6 to 6.0 it was a 17 hour process (downtime), which in order to lessen the inconvenience for my customers the Remedy Team pulled a 7:00 pm to 12:00 pm. About 12 hours was the actually upgrades. The remaining time was putting all customizations back into place. I was so frustrated after I completed the upgrade and I was on HD 6.0 that I trashed all my notes, because I never wanted to see HD 5.5 or 5.6 or that upgrade again. However feel free to email me or give me a call and pick my brain if you would like. If you need, I could try and get the dlls for archgid 6.3 if you do not have them. Ed White Senior Systems Consultant The Ohio State University Medical Center 640 Ackerman Road PO Box 183111 Columbus, Ohio 43218-3111 (614) 293-2089 (phone) [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barber, SueSent: Monday, July 24, 2006 3:07 PMTo: arslist@ARSLIST.ORGSubject: Application upgrade 5.5 to 5.6 Hi, Has anyone run into an issue while attempting an application upgrade from version 5.5 to 5.6. We downloaded the archid utility and set the environment, but we continue to get at error: "The upgrade installer needs to modify field IDs in several application forms. However, a version of archgid utility bundled with this installation does not support AR System server version 6.03.00 patch 017. Please contact Remedy Customer Support to obtain an updated utility and instructions. The installation cannot continue." We are running Solaris, ARS 6.3 and version 5.5 of the applications with an Oracle database. Remedy is saying there is an issue with the script, but I can't imagine that we are the first to encounter this. Is there a workaroundout there? Any help would be appreciated, Sue__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Application upgrade 5.5 to 5.6
** Hi, Has anyone run into an issue while attempting an application upgrade from version 5.5 to 5.6. We downloaded the archid utility and set the environment, but we continue to get at error: "The upgrade installer needs to modify field IDs in several application forms. However, a version of archgid utility bundled with this installation does not support AR System server version 6.03.00 patch 017. Please contact Remedy Customer Support to obtain an updated utility and instructions. The installation cannot continue." We are running Solaris, ARS 6.3 and version 5.5 of the applications with an Oracle database. Remedy is saying there is an issue with the script, but I can't imagine that we are the first to encounter this. Is there a workaroundout there? Any help would be appreciated, Sue __20060125___This posting was submitted with HTML in it___
JOB: Remedy Developer (Northern Virginia or N.E. Massachusetts)
** I was asked to post this as we have had a developer move on to java development. I am not a recruiter, but a developer myself for MITRE, so please be nice. The company website is: www.mitre.org and the job number is 5676BR. I will be happy to post it for you if you want to send your resume to me directly or you can go to the website and do it. I will also be happy to answer any questions (that I can), you can reply to me directly. Thanks, Sue -- MITRE, a Fortune 100 Best Places to Work, is seeking a multi-tasking engineer who will be responsible for software application development and support programs by working closely with users to conduct the analysis through development activities related to project development. Leads and participates in the requirements gathering, development, and support of internal applications using Remedy products.Adheres to organization procedures for software development activities, including requirement analysis, design, development/programming, implementation, testing, and training as part of the rollout process.Supports project planning.Provides on-going customer support on problem resolution.Provides programming support in the development of Remedy applications using ARS application.Identifies, prioritizes, and solves problems within assigned work areas BS in Computer Science or related field.For level 3, at least 1 year of experience in business application development, preferably with Remedy ARS.For level 4, at least 5 years of experience in business application development, preferably with Remedy ARS. Working knowledge of Remedy HelpDesk application and its business application.Working knowledge of SQL and/or PL/SQL.Programming experience in one of the following: Perl, _javascript_, C or VB. At least 2 years of experience using Remedy ARS 4.0+ for development of applications.Demonstrated ability to concurrently manage multiple tasks and priorities.Proven development skills based upon software engineering principles and processing.Demonstrated strong written and verbal communication skills to interact with customers.Project management expertise to plan and control projects where a host of participants are involved.Demonstrated ability to analyze and identify creative solutions to solving customer problems or issues.Familiarity with Web development process and tools.Experience with Remedy Change Management a plus. This position will require overnight travel up to 10% of the time. __20060125___This posting was submitted with HTML in it___
