CMDB 2.0.1 - Where would you put this data?
Hi Listers - Looking at the skinnied-down CDM, how would you track the following: Server w/ two network cards that each have two specific IP addresses (for failover, for example) associated with them. Server goes into ComputerSystem class, no problem. >From there, I could: 1) Put the Network card into Card class. If I do, how to I say "this IP Address is associated with this card"? Do I create an IP Endpoint CI to track the IP Address, then relate that to the Computer, thus 'kind of' relating this to the NIC card? 2) Do I create a CI in the IP Endpoint class with a CTI of something like "Hardware/Component/NIC" and ignore the Card class? That way I could directly relate the NIC Card and its associated IP Address(es) to the ComputerSystem w/ both a Component & a Dependency relationship. But this ignores the fact that the actual device that delivers the Access Point is a card in the large percentage of cases... 3) Insert other great ideas here Has anyone else modeled their computer-network data in CMDB 2.0? If so, what did you do? Another consideration is ease of reporting, which is rather difficult to say the least. Lastly, the CDM has this blurb in the BMC_HostedAccessPoint relationship class definition: "Heuristic: If the implementation of the AccessPoint is modeled, it must be implemented by a Device or SoftwareFeature that is part of the System hosting the ServiceAccessPoint." This may be the key to my question, I just can't figure out what it means. Please, weigh in on this topic! Thanks, Cindy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: How to parse contents of char field with multiple rows
Carey - Got it! I actually had posted something this a.m. about it, b/c your post did lead me to what I needed to do - it seems that some of my posts make it and others don't, not sure what that's all about. Thanks for taking the time to "spell it out" - it is much appreciated! Best regards! Cindy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
RESOLVED: Re: How to parse contents of char field with multiple rows
Hi Carey - Thanks for the information, I appreciate your response - I'd done a search, but hadn't originally come up with anything specifically relevant. I tried what you suggested, and couldn't get it to quite work - but based on your input, played around with it a little after using a hex editor to figure out what the Remedy GUI was "doing". Here is what I found: The carriage return (, \n, 0D, etc.) is represented by a space, then a carriage return, then a line feed. In writing your function, you need to write the function - I used "" where I wanted the carriage return to be, then go into the "editor" (click on the page-looking icon to the right of the Value field, for example), and hit the enter key where you want the CR to be. It will look like a carriage return in the editor, but once you close it in the value field you will see something like this: REPLACE($Character Field$, "|", "ababab") Now - the fun's not over yet! As Carey mentioned, there may be some trimming, etc. to do - but I found the most consistent way to be able to "grab" the CR is to do the following: REPLACE($Character Field$, RIGHT( "|", 2), "ababab"). Having said all of this, I did modify my original search of ARSList and did find a few posts on this - and it looks like the way carriage returns are represented have changed over the versions. Does anyone know if this is the case? If so, I'm thinking we'd modify some of our designs to avoid having something "break" in future versions. Regards, Cindy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: How to speed up Import?
Thanks Axton, Rick - good info! I appreciate the replies! Regards, Cindy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: How to parse contents of char field with multiple rows
Carey - Thanks very much for the response, I appreciate your repeating this information. I've tried what you've suggested - and STRSTR is returning a -1 for no value found. I've tried the following: STRSTR($Character Field$, LTRIM( " \n")) STRSTR($Character Field$, " \n") STRSTR($Character Field$, LTRIM( " ")) STRSTR($Character Field$, " ") After you mentioned that this had been "talked about" before on the list, I changed my search criteria and found a few threads - it seems that the way Remedy handles carriage returns may actually be version specific. We are on ARS 7.0.01 Patch 001. Wonder if this has some bearing? Regards, Cindy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
How to speed up Import?
Hi All - Importing slightly less then 200,000 records from our current system into Remedy (ARS 7.0.01 patch 001, CMDB 2.0.1 patch 002, BMC Asset 7.0.02 patch 003, SQL Server 2003, Windows 2000 Server) from the command line (arimportcmd) using a private queue. Due to the way the CMDB is structured, I'm importing to a form that has a number of display only fields, where I have workflow looking up the name of the form to import to (i.e. AST:ComputerSystem, AST:NetworkPort, etc.), then it pushes about 10 fields to the appropriate form. ARS Server and DB server are on separate boxes, so there is network to contend with as well. Within the limitations of what I've mentioned, does anyone have any thoughts on how to speed up the import? I thought about splitting the source file up, running it on several different private queues, but most of this particular import is going into one of two forms, so I'm not sure if that would help. Any advice from this experienced crowd? Thanks, Cindy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
How to parse contents of char field with multiple rows
Hi All - Is there any way to parse the contents of a char field that is set to multiple rows, and has data that looks like this: John Doe 123 Main Street Anywhere, Anystate Where there is a carriage return delimeter? I notice in the dbase, spaces and carriage returns are "saved" as spaces - but when it's pulled up in the GUI, the text displays as if carriage returns are present. Anyone know what does this? I need to be able to grab a particular LINE of data (i.e. - "123 Main Street" in the above example). Any help would be appreciated! Thanks, Cindy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: CMDB Toolkit/SMS 2000
Hi John, Although some might consider this more of an "Asset" application thing, I'm going to post it anyway, b/c although we have purchased the Remedy asset application - we won't be using 90% of it b/c we do all of our requisitioning/purchasing/financial stuff in another application. With that said, one of the main things we have found missing is a way to create "whole assets" that are made out of various other CI's. Prime example: we track computers, disks, CPUs and Network cards as separate CI's. We also create assets manually through the GUI to get them into the CMDB (this is our "receiving" process). We can't have our receiving folks create each individual CI, then relate them together, etc., when we're receiving 200 things at a time. There seemed to be something promising in the asset app - "Configurations" - but we have not gotten this to work the way we'd want it to without a ton of effort in modifications. >From our standpoint we won't always want to go through all of the asset processes anyway (again, since we don't use the entire workflow) - so being able to create "systems" as a single entity, each of which create the correct CI's in the CMDB and relate them together would be very handy. We'll be building this ourselves since we have a need for it, but I'd like to hear (or see) anyone else's thoughts on how to accomplish this. We've not implemented our production CMDB yet (soon), but we are converting our existing asset app over, so I'd be interested in anything you may have found in terms of tips, tricks, etc. as well :) My 2ยข, for what it's worth! Thanks, Cindy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
RAID info in CMDB
Hi Listers - Is anyone storing RAID information (RAID level, adapter, bios, etc.) in the CMDB? If so, what class did you use for this? Just trying to get some ideas Thanks, Cindy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: What is Definitive Software Library (DSL)? and Updates downloadable
Yup, if you want to stick with the out-of-the-box DSL, Chris is right - you'll be stuck with the Software -> Application -> Third Party -> Product Name categories - my question is - what good does this do for reporting purposes? If almost everything sits in that one CTI (I think there is one for OS, and one other one for DB/s, but I forget...), it is no good to us. The point of my post is to mention that we've put in an RFE that would enable people to modify the CTI's as they need to, and not have it "written over" by subsequent DSL updates. Don't know how the RFE process works at BMC, but I would think the more the merrier in terms of requesting a change... Regards, Cindy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Question re: Self-join forms - what are they? (sp. AST: Forms for Asset 7.0 app)
Hi Listers - Happy Holidays! I have a basic question regarding self join forms (I'm specifically looking at AST: forms from the Asset 7.0 app). For example - AST:ComputerSystem is a join of BMC.CORE:BMC_ComputerSystem to another BMC.CORE:BMC_ComputerSystem. What's the purpose of this? If I trace this all back from a database standpoint, AST_ComputerSystem is a view, which is based on two other views, those are based on four other views, which are based on joins of 5 tables, 2 views...etc...etc...lots of nesting. I'm not sure I understand the design principle behind this, and it would be helpful if someone could point me to the documentation that might speak to this, or give me the "Remedy BackEnd Design for Dummies" synopsis. Thanks! Cindy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Anyone using cmdb2.0.1/Asset 7.0 patch 2 and extended the cmdb?
Rick - Thanks for the reply, and I wouldn't be surprised if it were something as stupid as versions that we missed , although in this case we've updated all of our tools to the newest release/patch as per support's instructions. I will, however, double check that, just in case. I'm wondering how this "pushes" the fields out to the AST forms, and how it manages the views. I see how easy it could be to miss a delimiter in the view def or something like that Haven't tried cmdbdriver to create- although that doesn't seem to be where the problem lies, since we can create attributes ok, they just get messed up when we sync the asset tool. Remedy just got back to me saying they can't duplicate, so looks like I'm up a creek for now...bah! Cindy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Anyone using cmdb2.0.1/Asset 7.0 patch 2 and extended the cmdb?
Hello all - We're having issues with extending our CMDB and getting it to sync with the Asset App. We were told to upgrade to the versions above, and that did seem to fix the issue (fields not being pushed out to AST forms) at first, but we did a "second round" of additions to the CMDB (through Class Mgr, of course), and when we ran the Sync-UI workflow (from the CMDB2ASSET view of SHR:SchemaNames form), it completely trashed our AST: forms' views. For exapmle, fields that had been added successfully with the first sync and existed on the "Custom0" tab (as expected) of the AST:ComputerSystem form no longer show up. In fact, the "Custom0" tab disappeared, and now we have "Custom73" through "Custom76". If I highlight one of the added fields in the "Find Fields" drop down, it does not "find" it. Even if I change the field's x:y coords to 0:0, it does not show up. There are no fields at all on Custom73-75, and only one field (one of the 4 added with the second "sync") shows up on Custom76. However - if I take one of the "missing" fields out of the view and re-add it - all of a sudden, all of my custom fields, along with a slew of Remedy out-of-the-box fields show up right on top of everything. I have opened a ticket with support for this - but what I am curious about is if anyone else is seeing these kinds of issues in their environment. We've been working on getting data in for awhile, and it seems we just run into issue after issue - I'm curious about anyone who is running this in a production environment (specifically - CMDB 2.0 or later, please!). And, if you've got a suggestion for the above, do pass it along :) Thanks, Cindy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: CMDB and naming conventions
Jason, We create new classes in our own namespace. In the CMDB2.0 Concepts & Best Practices Guide - it recommends this as a best practice Here's the snippet: "Whenever you extend the data model, you should use your own namespace instead of BMC.CORE. This prevents your extensions from being overwritten by new BMC classes when you upgrade to a future version of the CDM. When creating namespaces, use the naming convention COMPANYNAME.PURPOSE. For example, if the Acme Company created a set of classes for storing data about buildings and other facilities-related CIs, they might store them in the namespace ACME.FACILITIES." Hope this helps! Cindy On Wed, 15 Nov 2006 12:19:08 -0800, Jason Miller <[EMAIL PROTECTED]> wrote: >Hi all, > > > >I am wondering what people are using for naming conventions when adding >classes to the CMDB. There is the convention of adding a plus sign to the >beginning of homegrown forms (and workflow). This doesn't appear to be an >option when using the Class Manager unless you create a new Namespace >starting with a plus. > > > >So here is the poll. > > > >1) If you use the BMC Namespace how do you name your classes to >indicate they are homegrown? > >2) Does anybody create their own Namespace for their custom CMDB >classes? > > > >Jason > > >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Asset 7.0 - Bug?
We're running Asset 7.0 and not having any issues with these classes (out of the box...no modifications yet :)) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: CMDB Common Data Model
Hi Oliver - Do you mean the HTML docs that all link together so you can traverse the CDM? If so, you can (and probably should) modify the HTML docs to add any extensions. I actually found this little blurb in the CMDB2.0 Concepts and Best Practices Guide (pg 73) - and amazingly, actually remembered it was there. Hope this helps. Cindy Quoted from CMDB20 Concepts & Best Practices: pg 73: "Just as you need to occasionally look up information about classes in the CDM, you will need to look up information about classes you create. One easy way to document a class is to copy one of the existing HTML files in \sdk\doc\cdm and modify it to fit your class. If you copy the help file for a class with the same superclass as your class, you will not need to change the information about inherited attributes and relationships. After creating your HTML help files, be sure to make a backup copy of them in a separate location so that they will not be overwritten when you install a future version of the BMC Atrium CMDB." ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Incident Mgmt 7.0 Product Categorizations & Software
Hello Listers - In IM, as far as I can tell, Product Categorization comes from the Product Catalog, and the Product Catalog is loaded with software that is created when you load the DSL. DSL Software Products are all categorized as "Software/Application/Third Party" or "Software/Operating System/Third Party" (or similar, am not in front of it right now). This baffles me - as there is no way to re- categorize this in any meaningfull way as far as I can tell...? In our current implementation of the Help Desk application (5.5), we have numerous categorizations of software which we do reporting on that is essential to the way our desk operates and is measured. Should we add our own products in another Class? For example, let's say someone calls in regarding not being able to print from MS Word. In the DSL it might be "Software/Application/Third Party/Microsoft/Word" in the "Product" class. We might currently have it set up as "Software/Client Application/Desktop Productivity" - should we enter that product in the "System Software" class to differentiate? How would that affect software reconciliation/management in terms of licensing, tying to contracts, etc.? Does anyone have any thoughts on this? I've also posed this question to Remedy Support to see if they have any insight. Thanks, Cindy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: EIE 7.0 Issues ("hanging" + API Error)
Hi Kelly - Thanks. EIE.cfg was actually set to 5 minutes before I started having these issues. Set it to 1 to see if I could get something more kicked off, and backed it out to 200 to see if things would "catch up". Starting and stopping the service did nothing. Only thing that enabled everything to run once was a reboot - then it "died" again, even with the setting at 60 to check once an hour. Right now it's not working on any setting - so I've got an open ticket w/ Remedy, and we're rebuilding our dev env. as well. Cindy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: CMDB Question
We'll be in the same boat as well. After a first pass look at where to put things, we're thinking of creating either a subclass under BMC_HardwareSystemComponent, or a cat. subclass under Media for the SAN devices themselvesremains to be seen what our folks need to track about them though for final decision. We don't have any of the Remedy/BMC topology stuffif anyone does and it gives a clue, please let us know! Cindy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ITSM 7.0 PDL-Contracts relationship question - WAS RE: sanity check
Silly question - but when you say relate contract to an item in the product catalog - do you mean relate a contract to an asset (CI)? If so, what type of asset and what type of contract? Cindy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
EIE 7.0 Issues ("hanging" + API Error)
Listers - Having issues with EIE 7.0 "hanging" after working for about a week. I have several active data exchanges which worked until 2 days ago, then just stopped. Have debugging on, and after restarting EIE service, eiemain.dbg would just show "Starting to look for changes to data exchange definitions" and then nothing more. Since this is a dev server, eie.cfg has a ConfigInterval set to 1 - but it never "continues" to check each minute, it just seems to hang. I rebooted the box this a.m. (Windows 2003 server), and got the following in eiemain.dbg (see below). Two things to note: API error and the fact that after 9:43, it never cycled again to look for changes. I tried looking up the API error, no luck. Does anyone have any ideas? I'm stuck! Thanks, Cindy EIEMain.dbg log: [08:58:36,10/27/06] - Starting to look for changes to data exchange definitions [09:41:16,10/27/06] - Starting to look for changes to data exchange definitions [09:41:17,10/27/06] - CreateDataExchangelist: AR API returned error during ARGetListEntry, Error = 2 [09:41:20,10/27/06] - Failed to retrieve any active data exchange defined on AR System: scrmdy07 [09:41:20,10/27/06] - Starting threads to manage event driven requests [09:41:20,10/27/06] - Immediate async thread started. [09:41:20,10/27/06] - Event Request cleanup thread started. [09:41:20,10/27/06] - Waiting for 1 minutes to look for changes to data exchange definitions. [09:42:33,10/27/06] - Starting to look for changes to data exchange definitions [09:42:40,10/27/06] - CreateDataExchangelist: AR API returned error during ARGetListEntry, Error = 2 [09:42:40,10/27/06] - Failed to retrieve any active data exchange defined on AR System: scrmdy07 [09:42:40,10/27/06] - Waiting for 1 minutes to look for changes to data exchange definitions. [09:43:57,10/27/06] - Starting to look for changes to data exchange definitions ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: CMDB/DSL - Cleaning Up Product Dictionary Entries
Hi Michael - No solution for you, but we will likely do something similar. We've done some editing of the DSL behind the scenes, using the forms you've already mentioned, and have not seen issues. We'll likely build our own maintenance form(s) as well for any future DSL updates. Having said that, we put in an RFE for better overall DSL management capabilities, including the ability to categorize the software as you like, instead of just "Software-Application-Third Party", which does zip for our reporting. The more RFE's they get on this, the more likely they'll beef it up I would think. Cindy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: cmdb 2.0 data
Derek, In addition to what Murtuza has said, you'll also need to set up your product catalog with the products set up in the same classes that you are importing into (i.e. BMC_ComputerSystem) before you populate the CMDB. If you don't - you'll get menu pattern matching errors. Good luck! Cindy ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
ITSM 7.0 permissions summary ?
Hello all, Is there any particular document that summarizes the permissions (application permissions, etc.) in ITSM 7.0 - rather than having to slog through all the user manuals where it says something like "to do this you have to be an Asset Manager"? Just looking for a chart or something that might make it easier for us to figure out what kinds of things we have to add, etc. Thanks! Cindy ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Merges Vs. Submit and Modify for Filters
Lisa - Well whaddya know! I'm glad I asked - b/c I didn't even notice that option! I was under the impression that you couldn't "key" on any data for an update, so this is great news. Thanks! Cindy ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Merges Vs. Submit and Modify for Filters
Hi Lisa - Can you tell me how you are able to update through an import? In reading this post, I'm interested in trying to figure out what you're doing b/c we have a number of instances where an update through a straight import would come in handy. Or - are you importing a file and handling your data matching via workflow? Just curious - thx. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ITSM 7 - Operational Categories vs Product Categories
Hi Chris- No problem, glad you could make sense of my ramblings :) It's just so nice to know that we're not alone in our "gee, we really want to figure this out" dilemma. In terms of the DVD drives - IMO your requirements and setup should help you determine which of the options (lump in CDROM class, create new attributes in CDROM class, or create new subclass) you should select. For example - are there different reporting needs that are required where you have to break them out; are there attributes that you track on one that you do/don't track for the other; how do you get the info into the CMDB - autodiscovery or will "data entry" be an issue in terms of people knowing how to create a dvd vs. cd drive? Remedy suggests a good rule of thumb is if a class has the attributes you need - use it; if there's only a few attributes missing, add them to the existing class; if you need a layer of specific categorization, see if an abstract class (no instances in that class, and attributes are stored at parent class level) will work; create a subclass. They also suggest not going more then 5 levels deep in terms of classes. If you've ever looked at the sql on the back end, there are lots of nested views and joins, so weigh your classification needs against the potential performance hit you might see. And I totally agree - the whole mandatory 3 tier categorization drives me nuts; I hope it is something they can continue to improve upon to make it more flexible and less "I need to stick a word in here...let's call itMonkey" :) Keep me posted on your setup, I'm always looking to share ideas! Best Regards, Cindy ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ITSM 7 - Operational Categories vs Product Categories
Hi Chris, We, too, are going through the same thing. I can only speak to product categories, the DSL and the CMDB, as that is what my group deals with. I've done a little research, and posed some questions to Remedy, and here's what we've learned so far: The "5 levels of Product Categories" is the Tier 1, 2, 3, Product Name, Model/Version. You're right - entries from the DSL are "set" and out of the box, they are not modifiable. The answer I got re: modification of at least the Tier 1-3 structure to meet more of an industry standard (i.e. "DBMS Software", "Desktop Tools", etc.), they said that it was a good recommendation for an RFE. So, unless you want to modify and potentially face upgrade issues, further classification could/would be done at the CI level (you could extend the "Product" class, which holds software instances (more on that below) to have a further classification structure for the installed software). In terms of hardware, it's more flexible from the standpoint that you've got to create the products yourself. We, too, had "Hardware" as Tier 1 category, however, if you follow what we feel is the spirit of the CMDB, CTI are used to made differentiations a class - for example, the Computer System class might have a CTI like Personal Computer/Desktop/-None- , or Personal Computer/Laptop/-None-. I don't like the -None-, but until Remedy gets that locking us into a mandatory 3 (or 5) tier structure is quite limiting, we've got to live with it. In terms of components - like Video Card - you could create the product in the "BMC_Card" class, with a CTI like Video Card/Something/Something (sorry, not up on video card stuff); another example would be a mouse - could go into the class BMC_Pointing Device with a CTI of Wireless/Ergonomic/-None- or USB/Ergonomic/-None-, etc. Point is, you've got to create the products with the right "classes" first, then differentiate/categorize further from there with CTI. Lastly, remember that CTI is only mandatory at the Product level - once you create CI's, there is no restriction on CTI, so you might even want to create "generic" components in the right class and utilize that. That way you avoid the "Dell Video Card, HP Video Card, IBM Video Card", etc. The way it all ties together (Product Catalog/DSL/CMDB) is that the DSL is just pulling entries from the Product Catalog that are are set up to be in the System Component/Product class. (Personally, I think "Product" is a bad name for this class, as it is misleading - a product can be any product, not just softwarestill waiting for an answer from Remedy on this). The way the product catalog ties to the CMDB is that once you create the product entries, specifying the particular class - when you create an instance of the CI in the class, the menu options are based on the CTI of the product that you created. Hopefully this helps somewhat and is not too convoluted to follow :) I just know that we are struggling with the same thing and no one ever posts back to the more "generic/esoteric/design" type questions, so just wanted to give a shout out. Good luck, and let me know how you fare going forward! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
CMDB/DSL - Product Class vs. Software Class
Hi all, I'm posting this to Remedy support as well, but does anyone understand why the class the DSL "products" are in is the "Products" class and not the "Software" class? For example, if you install the sample data, there are a few Computer systems created - a Unix server and a Desktop system. Both of these instances reside in the "Computer System" class, and the products hierarchy they are created from starts with Computer System. Yet, if you want to create an instance of what is really a Software CI (software asset installation which would be related to a computer, for example), you have to create it in the "Product" class if you want to use any of the DSL entries. Does anyone have any insight on this? Thanks, Cindy ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Getting Ciscoworks data into CMDB 2.0
Jack, Thanks very much, that's a place to start! I appreciate the reply. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Product Catalog for creating CI's in CMDB2.0
Hello all, Here's our situation: We're migrating our existing asset mgmnt system to the Remedy platform. Currently, our process for creating assets is manual, done at our receiving dock as follows: user selects some basic info (product, date rec'd, serial #, etc.). Once the product is selected, the program brings up the "default attributes" of that product, and the user has the ability to change them if needed. The program creates the assets based on the serial #s entered, with all the applicable attributes of that asset. For example, when they select a computer "Acme PC", the program will create a new Acme PC with the serial #, and the default info of 40GB hard drive, 1 GB ram, 2 GHz CPU, etc. I do not see a way to do this out of the box (with or without the Asset Application). It seems you have to create the Computer System CI, then a Disk Drive CI and relate it to the computer system CI, etc. - definitely not something that our receiving folks are going to get done. One thought was to create some kind of "maintenance" catalog, which would keep the default info, along with which class it would need to be created in, etc. Has anyone created something similar, or have any thoughts on a good way to implement? Best Regards, Cindy Sapochetti ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Getting Ciscoworks data into CMDB 2.0
Hi Jack, I was wondering if you'd be able to share what classes/etc. you've been populating from Cisco/Smart? We're new to the Remedy platform and are trying to get our brains around the whole "class structure". We're currently using CMDB 2.0, and I know some of the classes have changed, but if you could see your way to sharing your current mapping, or any other info, it would sure help us out a lot. Best Regards, Cindy Sapochetti ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
