Analytics 7.6.06 server issue
Good Morning I have an Analytics 7.6.06 server that was previously installed on a Windows 2008 R2 with a SQL database. The servers seem to be up and running and I can log into the CMC as well as the BI Launchpad as well as the Universe designer. The issue I am having is that the Universe does not exist and there are missing ITSM reports. The folders under \Filestore\Input folder do not exist. I re-ran the Analytics 7.6.06 with the hopes that it would re-add the universe and reports. This did not fix the issues. Is there a way to get the ITSM Universe as well as the reports back if there were no backups? Dan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AREA LDAP SSL
We are running ARS 7.6.04 SP2 on a Windows 2008 Server. Our LDAP servers were changed to require SSL connections to LDAP yesterday, without any warning. Our remedy servers will no longer let users in. I need to enable SSL in LDAP but am having trouble finding out how to create the certificate database. We are running on a Secure system so I am unable to download any additional software to do this. Is there a way to create the cert7.db file using software from the windows 2008 server or remedy? Dan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AREA LDAP SSL
Thanks for the help. I finally got the Mozilla tools downloaded and installed and created the cert8.db file and it works ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy SSO Login with CaC
Rich, Where is the alias feature at in Remedy. I am not familiar with this. I agree with the EDIPI number, I do not want to change the Login ID's from firstname.lastname and would love a solution for this. Dan On Wed, Jun 5, 2013 at 9:50 AM, Rick Cook remedyr...@gmail.com wrote: ** Dan, one thing you should look into is using the authentication alias feature built into Remedy. Basically, you put the EDIPI in the alias field, and LDAP authenticates against it, which it reads from the CAC. If you put the EDIPI in the Login ID field, you're in for a host of problems. Rick On Jun 5, 2013 6:34 AM, Dan daniel.b.pritch...@gmail.com wrote: ** Unfortunately we do not have anyone with Java or API knowledge on staff. I was hoping that someone on the list could point me in the right direction or provide some help with the solution. Thanks for the reply though, at least now I know there is a fix out there and it just needs to be configured and applied. v/r Dan On Wednesday, June 5, 2013 9:10:56 AM UTC-4, Longwing, Lj wrote: ** Dan, I currently work with a customized community sso version that was modified to take what is given to it and cross reference it with the corporate id of the user gather the user id of that user from the person form, and then pass that to the Remedy server.so I say a definitive 'yes' to your question...Java could easily parse the entire CAC String and then do the lookup for user id and then pass that into Remedy...it just takes someone with relatively basic Java skills (and some API knowledge maybe) to get it done... On Wed, Jun 5, 2013 at 6:53 AM, Dan daniel.b@gmail.com wrote: ** Listers, Environment Remedy 7.6.04 SP2 Midtier 7.6.04 SP4 Windows 2008 R2 Servers SQL database I work within the DoD and we have been told to move over to CAC authentication. I have installed Atrium SSO, configured it and with the help of the Hotfix provided by Remedy, which allows to map SSO usernames to Remedy Usernames, have it basically working. Here is my problem. Atrium SSO uses the full Common Name off of the CAC, i.e. LASTNAME.FIRSTNAME.MI.**EDIPINUMBER, when it creates its users and this is what it passes to Remedy when logging in users. I can store that in the mapping file that maps it to the users but we currently have around 10k users in our system. First off getting all 10k users to provide the CN from thier CAC's would be near impossible not to mention maintaining the mapping file. What I would like to know is have any of you created or come a cross a way to strip off the LASTNAME.FIRSTNAME.MI from the CN and just pass the EDIPI number to remedy. I can pull that from my Active Directory to update the mapping file if needed. The next question is have any of you created or come across a way to store the EDIPI number in the People form, like in the Corporate ID field, and have the mid-tier cross reference the EDIPI number or CN to that field and then log in the user with their username. Any help would be greatly appreciated. v/r Dan Pritchard _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy SSO Login with CaC
Ok, thanks, I will look at that. On Wed, Jun 5, 2013 at 10:30 AM, Andre, Jacques jacques.an...@savvis.comwrote: Hi Daniel, The Remedy Authentication Alias is covered on page 76 of the ARS 7.6.4 configuration Guide. Regards Jacques Andre | Senior Software Engineer - BMC Remedy Savvis, A CenturyLink Company -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of pritch Sent: 05 June 2013 15:18 To: arslist@ARSLIST.ORG Subject: Re: Remedy SSO Login with CaC There are two reserved fields you would add to the user form. Depending on how you want to populate those fields, you can add a bit of workflow to however you add users to capture the data. - Original Message - From: Daniel Pritchard daniel.b.pritch...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, June 5, 2013 9:57:03 AM Subject: Re: Remedy SSO Login with CaC ** Rich, Where is the alias feature at in Remedy. I am not familiar with this. I agree with the EDIPI number, I do not want to change the Login ID's from firstname.lastname and would love a solution for this. Dan On Wed, Jun 5, 2013 at 9:50 AM, Rick Cook remedyr...@gmail.com wrote: ** Dan, one thing you should look into is using the authentication alias feature built into Remedy. Basically, you put the EDIPI in the alias field, and LDAP authenticates against it, which it reads from the CAC. If you put the EDIPI in the Login ID field, you're in for a host of problems. Rick On Jun 5, 2013 6:34 AM, Dan daniel.b.pritch...@gmail.com wrote: ** Unfortunately we do not have anyone with Java or API knowledge on staff. I was hoping that someone on the list could point me in the right direction or provide some help with the solution. Thanks for the reply though, at least now I know there is a fix out there and it just needs to be configured and applied. v/r Dan On Wednesday, June 5, 2013 9:10:56 AM UTC-4, Longwing, Lj wrote: ** Dan, I currently work with a customized community sso version that was modified to take what is given to it and cross reference it with the corporate id of the user gather the user id of that user from the person form, and then pass that to the Remedy server.so I say a definitive 'yes' to your question...Java could easily parse the entire CAC String and then do the lookup for user id and then pass that into Remedy...it just takes someone with relatively basic Java skills (and some API knowledge maybe) to get it done... On Wed, Jun 5, 2013 at 6:53 AM, Dan daniel.b@gmail.com wrote: ** Listers, Environment Remedy 7.6.04 SP2 Midtier 7.6.04 SP4 Windows 2008 R2 Servers SQL database I work within the DoD and we have been told to move over to CAC authentication. I have installed Atrium SSO, configured it and with the help of the Hotfix provided by Remedy, which allows to map SSO usernames to Remedy Usernames, have it basically working. Here is my problem. Atrium SSO uses the full Common Name off of the CAC, i.e. LASTNAME.FIRSTNAME.MI. EDIPINUMBER, when it creates its users and this is what it passes to Remedy when logging in users. I can store that in the mapping file that maps it to the users but we currently have around 10k users in our system. First off getting all 10k users to provide the CN from thier CAC's would be near impossible not to mention maintaining the mapping file. What I would like to know is have any of you created or come a cross a way to strip off the LASTNAME.FIRSTNAME.MI from the CN and just pass the EDIPI number to remedy. I can pull that from my Active Directory to update the mapping file if needed. The next question is have any of you created or come across a way to store the EDIPI number in the People form, like in the Corporate ID field, and have the mid-tier cross reference the EDIPI number or CN to that field and then log in the user with their username. Any help would be greatly appreciated. v/r Dan Pritchard _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years This message contains information which may be confidential and/or privileged. Unless you are the intended recipient (or authorized to receive for the intended recipient), you may not read, use, copy or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail and delete the message and any attachment(s) thereto without retaining any
Re: Configuration Item support group relationships
That is actually what I thought but the radio buttons on the form are greyed out for me and I believe I have all the right permissions. On Thu, Oct 18, 2012 at 11:57 AM, Tauf Chowdhury taufc...@gmail.com wrote: I believe the form is AST:AssetPeople. Sent from my iPhone On Oct 18, 2012, at 8:56 AM, Dan daniel.b.pritch...@gmail.com wrote: ** Listers, I am currently on a Windows server with a SQL database running 7.6.04 Server, Mid-Tier and ITSM. I have in my CMDB some CI's that have support group relationships that show the access permitted as No. We did a DMT import of the Supported by relationships of most of the CI's and this maybe where the value for Access Permitted was set. I need to change this to a Yes. I was trying to find the form that the relationships were maintained in so that I can do a modify all and change them if that is possible. P.S. If I add a new Supported By relationship the Access Permitted value defaults to Yes. Thanks for the help in advance. Daniel _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Configuration Item support group relationships
no worries, thanks for the reply and Enjoy the WWRUG. I wish I was there. On Thu, Oct 18, 2012 at 12:06 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** You may have to change the field properties then unless there is workflow on the form that is doing a change field action. However, I don't know if that's the case. If I wasn't at the WWRUG12 I would research it for you! Sent from my iPhone On Oct 18, 2012, at 9:04 AM, Daniel Pritchard daniel.b.pritch...@gmail.com wrote: ** That is actually what I thought but the radio buttons on the form are greyed out for me and I believe I have all the right permissions. On Thu, Oct 18, 2012 at 11:57 AM, Tauf Chowdhury taufc...@gmail.comwrote: I believe the form is AST:AssetPeople. Sent from my iPhone On Oct 18, 2012, at 8:56 AM, Dan daniel.b.pritch...@gmail.com wrote: ** Listers, I am currently on a Windows server with a SQL database running 7.6.04 Server, Mid-Tier and ITSM. I have in my CMDB some CI's that have support group relationships that show the access permitted as No. We did a DMT import of the Supported by relationships of most of the CI's and this maybe where the value for Access Permitted was set. I need to change this to a Yes. I was trying to find the form that the relationships were maintained in so that I can do a modify all and change them if that is possible. P.S. If I add a new Supported By relationship the Access Permitted value defaults to Yes. Thanks for the help in advance. Daniel _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Issue with View Service Request link under Advanced Functions
Yes that is correct with our new server. One thing is that the old server/database was in a server group and the new one is not in a server group. It looks like it is trying to get to the servername from the old servergroup. On Wed, Apr 25, 2012 at 10:46 AM, Tauf Chowdhury taufc...@gmail.com wrote: ** Dan, If you go to Custom Config on the App Admin console, click SRM, go to Advanced, and then Application Settings, there is a field for the Mid Tier Path. Is this correct on your system or still referencing the old path? On Wed, Apr 25, 2012 at 10:42 AM, Dan daniel.b.pritch...@gmail.comwrote: ** We are currently on a Windows 2008 server running SQL for the datbase AR Server is 7.6.04 as well as ITSM, CMDB and SRM. We did an accelerated upgrade from a 7.0 system by copying the database over and then installing 7.6.04 over it and then running overlays and such. Everything is working well and we have had minimal issues. we recently found one though. On the old server it was in a server group and the new one is not(yet). When we have an incident open and we try to click on View Service Request link under Advanced Functions we get an error that says that a failure occurred because the name of the server (our old servername) is not in the list of valid mid tier servers. It seems like there is a reference to the old server group somewhere that is trying to be referenced. Any ideas? I will be running some logs on active links and such to see if I can pinpoint where it is reference it. P.S. this system is classified so it is not real easy for me to provide you with logs. thanks Dan _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *Tauf Chowdhury * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Issue with View Service Request link under Advanced Functions
Lynn and Mahesh, That was the issue. I updated the Application Registry and it it now working. Thank you for your help ARS Group FTW again On Wed, Apr 25, 2012 at 12:51 PM, Mahesh mchand...@gmail.com wrote: ** Check the server name for Local SRMS in CAI Application Registry (Home Page -- Application Adminstration Console -- Custom Configuration -- Foundation -- Advanced Options -- Command Automation Interface - Application Registry). Thanks Mahesh On Wed, Apr 25, 2012 at 10:51 AM, Daniel Pritchard daniel.b.pritch...@gmail.com wrote: ** Yes that is correct with our new server. One thing is that the old server/database was in a server group and the new one is not in a server group. It looks like it is trying to get to the servername from the old servergroup. On Wed, Apr 25, 2012 at 10:46 AM, Tauf Chowdhury taufc...@gmail.comwrote: ** Dan, If you go to Custom Config on the App Admin console, click SRM, go to Advanced, and then Application Settings, there is a field for the Mid Tier Path. Is this correct on your system or still referencing the old path? On Wed, Apr 25, 2012 at 10:42 AM, Dan daniel.b.pritch...@gmail.comwrote: ** We are currently on a Windows 2008 server running SQL for the datbase AR Server is 7.6.04 as well as ITSM, CMDB and SRM. We did an accelerated upgrade from a 7.0 system by copying the database over and then installing 7.6.04 over it and then running overlays and such. Everything is working well and we have had minimal issues. we recently found one though. On the old server it was in a server group and the new one is not(yet). When we have an incident open and we try to click on View Service Request link under Advanced Functions we get an error that says that a failure occurred because the name of the server (our old servername) is not in the list of valid mid tier servers. It seems like there is a reference to the old server group somewhere that is trying to be referenced. Any ideas? I will be running some logs on active links and such to see if I can pinpoint where it is reference it. P.S. this system is classified so it is not real easy for me to provide you with logs. thanks Dan _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *Tauf Chowdhury * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: INC/PBI/CHG Next ID question
Thanks, I needed something like that so that I can show management. On Mon, Jan 9, 2012 at 10:07 AM, Wirasat Siddiqi wirasat_sidd...@ao.uscourts.gov wrote: ** You should be able to do that. However, BMC recommends using the higher number rather than setting back to already used numbers. See the knowledge article from BMC https://kb.bmc.com/infocenter/index?page=contentid=KA307774actp=searchviewlocale=en_USsearchid=1326121404730 Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From:Dan daniel.b.pritch...@gmail.com To:arslist@ARSLIST.ORG Date:01/09/2012 08:45 AM Subject:INC/PBI/CHG Next ID question Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- We are building and testing a new system. 7.6.04 on a Windows 2008 server.We have data from our production system on there already and we are now testing full functionality of the system. If we set the next id to what we want it, say 35000, and then do some test tickets, can we go back in after testing and delete those tickets and reset the next id back to 35000 and be ok? Management wants us to set it to a high number then run tests for a week or so (approximately 3000 tickets) and then if everything is good they want us to set it back to the starting number and go live. Can we do this? v/r Dan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Unable to connect to oracle when starting remedy
fixed Went to my production server and took the Db_password: and value, copied and pasted into the one on my test box and it now works. Now to figure out what happened to the Db_password value to start with.. Thanks for the help ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
