Re: How to check the active license key?
UNSUBSCRIBE -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Anonymous Sent: Tuesday, December 15, 2015 11:03 AM To: arslist@ARSLIST.ORG Subject: How to check the active license key? Sent by an external sender -- We have multiple ARServer licenses listed in License Review form on v7.6.4. How to check which one is currently active and is being used by the remedy? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
ARUtilities 6.3
Anyone know where you can still get a copy of the ARUtilities 6.3 software? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Reported Source (HPD:Help Desk)
Hi all Can anybody point us at a reference showing where the Reported Source (100215) values can be added? Added them to HPD:Help Desk but they don't show up in the SYS:Reported Source form and that form won't accept new records. Thanks ARS 7.6.04 SP5 ITSM 7.6.04 SP1 SQL 2K5 Windows Servers ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Reported Source (HPD:Help Desk)
Thanks, it doesn’t appear that that form allows field overlays evidently however. Much obliged nevertheless Dave Drake Application Systems Analyst ITSM Application Support From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karicheti anil kumar Sent: Friday, September 19, 2014 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: Reported Source (HPD:Help Desk) ** Hi David, Reported Source field is a Selection Field (DropDown) with OOTB 12 values on both HPD:;Help Desk and SYS:Reported Source forms. We can create the overlay and add additional values into the drop down list for any additional values. Hope this helps you. Thanks Regards, Anil Kumar K On 20 Sep 2014 00:17, Drake, David david.dr...@kbslp.commailto:david.dr...@kbslp.com wrote: ** Hi all Can anybody point us at a reference showing where the Reported Source (100215) values can be added? Added them to HPD:Help Desk but they don’t show up in the SYS:Reported Source form and that form won’t accept new records. Thanks ARS 7.6.04 SP5 ITSM 7.6.04 SP1 SQL 2K5 Windows Servers _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Licensing oddity
They seem to be in order Dave Drake Application Systems Analyst ITSM Application Support Koch Business Solutions, LP email: david.dr...@kbslp.com | office: 316-828-6113| cell: 316-200-1991 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, September 01, 2014 12:30 AM To: arslist@ARSLIST.ORG Subject: Re: Licensing oddity Hi, What does the Add/Remove Licenses form say? Do you see 3 AR Server licenses there, and does the Host IDs match the license key and your 2 problematic servers? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Odd licensing issue...I exported out the license information from one of the app servers I have in a 3 server group. Then we rebuilt the boxes from scratch. Neither names nor IPs changed. After the ARS install on the first box, I imported the licenses that I'd exported earlier. The first box will then allow for the other installs to go (Atrium, ITSM, SRM and SLM). However, the second and third boxes, upon initiating the install of Atrium, indicate that they are not licensed. Has anyone seen this before possibly? ARS 7.6.04 SP5 Atrium 7.6.04 SP1 ITSM 7.6.04 SP1 SRM 7.6.04 SP1 SLM 7.6.04 SP1 MS SQL 2K5 Windows 2008 servers Thanks! Dave Drake Application Systems Analyst ITSM Application Support Koch Business Solutions, LP __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Licensing oddity
Odd licensing issue...I exported out the license information from one of the app servers I have in a 3 server group. Then we rebuilt the boxes from scratch. Neither names nor IPs changed. After the ARS install on the first box, I imported the licenses that I'd exported earlier. The first box will then allow for the other installs to go (Atrium, ITSM, SRM and SLM). However, the second and third boxes, upon initiating the install of Atrium, indicate that they are not licensed. Has anyone seen this before possibly? ARS 7.6.04 SP5 Atrium 7.6.04 SP1 ITSM 7.6.04 SP1 SRM 7.6.04 SP1 SLM 7.6.04 SP1 MS SQL 2K5 Windows 2008 servers Thanks! Dave Drake Application Systems Analyst ITSM Application Support Koch Business Solutions, LP ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
EMail Message address issue
Good morning Hoping someone may have seen this behavior before: We're trying to track down an issue where Email messages are being created in the Email messages form with the Alias information put in the From and/or To fields instead of the matching smtp address. For example, a message sent to our Exchange mailbox by me is read by the email engine and parsed into a message in the AR System Email Messages form with Drake, David showing up in the From field instead of david.dr...@kbslp.commailto:david.dr...@kbslp.com. Therefore, when the incident from that message gets created, it fails the user lookup (which is looking for that smtp address) It doesn't happen all the time and no errors are logged to the AR Email Messages Error Log ARS 7.6.04 SP5, Windows Server 2008, SQL 2K5, Exchange 2K7, AREmail 7.6.04 SP5 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: EMail Message address issue
Thanks! Dave Drake Application Systems Analyst ITSM Application Support Koch Business Solutions, LP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Friday, July 25, 2014 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: EMail Message address issue Since you say it doesn't happen all the time you may want to double check the inbound source email and compare one that works from one that doesn't by doing the following: In the Email Messages form Choose Display Advanced Options = Yes Go to the Advanced Options tab then the Attachment Alternatives tab The true source is in the Email attachment. Save it to Disk and open it with WordPad. You can then compare the From: values to see if there is a difference in the structure of one that works vs one that doesn't. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drake, David Sent: Friday, July 25, 2014 10:40 AM To: arslist@ARSLIST.ORG Subject: EMail Message address issue ** Good morning Hoping someone may have seen this behavior before: We're trying to track down an issue where Email messages are being created in the Email messages form with the Alias information put in the From and/or To fields instead of the matching smtp address. For example, a message sent to our Exchange mailbox by me is read by the email engine and parsed into a message in the AR System Email Messages form with Drake, David showing up in the From field instead of david.dr...@kbslp.com. Therefore, when the incident from that message gets created, it fails the user lookup (which is looking for that smtp address) It doesn't happen all the time and no errors are logged to the AR Email Messages Error Log ARS 7.6.04 SP5, Windows Server 2008, SQL 2K5, Exchange 2K7, AREmail 7.6.04 SP5 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Open form in new window
Thank you! Dave Drake Application Systems Analyst ITSM Application Support -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Saturday, April 12, 2014 4:29 PM To: arslist@ARSLIST.ORG Subject: Re: Open form in new window Hi, You can create an ACTL Guide with an ACTL performing an Open Window Action. You can then show the Guide as entry point instead. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Good afternoon I've got an Archive form that I've defined an entry point for so that our users can open it directly from the AR System Customizable Home Page. It opens in query mode. Does anyone know how to open it in a completely new window instead of the current window? I've put a button on it to Close Current window, but it would be better if users could just close the browser window the form opens in and be right back where they started from. Any insight is greatly appreciated. ARS 7.6.04 SP5, ITSM 7.6.04 SP1 Dave Drake Application Systems Analyst ITSM Application Support __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Open form in new window
Good afternoon I've got an Archive form that I've defined an entry point for so that our users can open it directly from the AR System Customizable Home Page. It opens in query mode. Does anyone know how to open it in a completely new window instead of the current window? I've put a button on it to Close Current window, but it would be better if users could just close the browser window the form opens in and be right back where they started from. Any insight is greatly appreciated. ARS 7.6.04 SP5, ITSM 7.6.04 SP1 Dave Drake Application Systems Analyst ITSM Application Support ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Question on character menus on Archive forms
Also, on an Archive copy of the HPD:Help Desk form, the Assigned Group, Service+ and Owner Group character menus don't populate. The form is opening in query mode. Has anyone come across that? ARS 7.6.04 SP5, ITSM 7.6.04 SP1 Dave Drake Application Systems Analyst ITSM Application Support ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ServiceNow
I need to get up to speed on ServiceNow. Does anyone have, or might be able to point to, technical documentation, whitepapers, development characteristics, etc.? Thanks David Drake david.dr...@kbslp.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: I am Celebrating my one year kidney transplant anniversary (4/1713) and wanted to thank all of you for your thought and prayers
Congratulations! David Drake Application Systems Analyst ITSM Application Support Koch Business Solutions, LP email: david.dr...@kbslp.com | office: 316-828-6113| cell: 316-200-1991 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Tuesday, April 16, 2013 11:45 AM To: arslist@ARSLIST.ORG Subject: Re: I am Celebrating my one year kidney transplant anniversary (4/1713) and wanted to thank all of you for your thought and prayers Best wishes (and many, many more blessed years) to the both of you! Sandra Hennigan Remedy Developer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail Sent: Monday, April 15, 2013 9:54 PM To: arslist@ARSLIST.ORG Subject: OT: I am Celebrating my one year kidney transplant anniversary (4/1713) and wanted to thank all of you for your thought and prayers All, The this week I am celebrating my one year kidney transplant anniversary (4/17/13) with my son (my donor). We just wanted to thank all of you for your help, prayers, and kind thought. Thank you all, Howard and Andrew Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Question related to placeholder forms
Dev Studio David Drake Application Systems Analyst ITSM Application Support Koch Business Solutions, LP email: david.dr...@kbslp.commailto:david.dr...@kbslp.com | office: 316-828-6113| cell: 316-200-1991 [cid:image001.jpg@01CE3A9F.FE2A5000]http://myitsupport/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, April 16, 2013 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Question related to placeholder forms ** By save, do you mean in dec studio or client? On Tuesday, April 16, 2013, Drake, David david.dr...@kbslp.commailto:david.dr...@kbslp.com wrote: ** Need to see if anyone has any insight into the probable cause and/or fix for the following We're no longer able to save any kind of forms. The error indicates that the fields cannot be found. This is on a brand new regular form and the core fields are right there so the error is coming from some other form that is being accessed when saving this form. We have found a placeholder form but it doesn't have a name (even though that's a required field) and we suspect that may be the culprit. Has anyone any insight into this or something similar? Thanks! ITSM 7.6.04 SP2, SQL2K5, Windows Server David Drake Application Systems Analyst ITSM Application Support Koch Business Solutions, LP email: david.dr...@kbslp.commailto:david.dr...@kbslp.com | office: 316-828-6113| cell: 316-200-1991 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.jpg
Contractor requirement - Phoenix AZ
Interviewing for a contract/FT position with Wipro Technologies as related to our client here in Phoenix AZ. If interested, please contact me via the email address given below. Thank you The candidate must have at least 6 - 8 years of directly related, demonstrable experience in software development and/or system integration and at least 2 - 3 years of consulting experience Key skills required: (in the order of priority) * Expertise with implementing BMC Remedy ITSM v7, specifically Service Desk, Change Management, Asset Management and SLM * Experience developing BMC ITSM in Windows environment is mandatory and experience in a Unix environment is highly desirable * General understanding of, and ability to integrate to, Oracle or SQL databases is mandatory; exposure to Sybase and DB2 advantageous * Capability to create system integrations utilizing web services, APIs, Java, C, etc. extremely beneficial * Must be well versed in IT Service Management. * Must be able to work in high stress, rapid pace environment. * Must be able to work in geographically dispersed customer and project teams Skills: * Customer consulting * Software development and/or systems integration * 3 - 4 years of experience with BMC ITSM suite mandatory, including Remedy V7 * General competence in database management and integration is important * Knowledge of integrating diverse software applications into single system is highly desirable * Written and verbal communication skills are very important David Drake Sr. Remedy Developer Enterprise Technology - ITSM david.dr...@schwab.com charles SCHWAB Warning: All e-mail sent to or from this address will be received or otherwise recorded by Charles Schwab Corporation e-mail system and is subject to archival, monitoring or review by, and/or disclosure by someone other than the recipient. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Indexing violations in the Remedy database..
/raise hand From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Wednesday, April 21, 2010 4:48 PM To: arslist@ARSLIST.ORG Subject: Indexing violations in the Remedy database.. ** I need to collaborate with some of you SQL pro's out here to work with me to fetch a list of forms that may have indexes defined in Remedy that may violate a very basic rule in most standard RDBMS's. Indexes in most RDBMS's (Oracle, MS-SQL, Informix etc) that a Remedy server might be using, need to have indexed fields of less than 255 characters in length to the best of my knowledge. First of all I want to CONFIRM that this rule is true for all RDBMS's.. If it is true, then I ran a query to find any fields that may be indexed and violating this basic rule.. I can share this query with you if you want to join me on a collaborated effort to list all schemas that have fields that are indexed that may indeed be greater than 254 characters. Any volunteers? I have a ready query I can share with you.. Joe _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Broken McAfee DAT update cripples Windows workstations
http://arstechnica.com/business/news/2010/04/broken-mcafee-dat-update-cr ipples-windows-workstations.ars mailto:k...@schwab.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Fair warning - for contractors out there (UNCLASSIFIED)
So the poor fools who had the position, so-called, before were lying about years of experience. Nice...and evidence of the original assertion. Nuff said -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Michaud, Christopher W Mr CTR US USA MEDCOM USAMITC Sent: Tuesday, April 20, 2010 7:00 AM To: arslist@ARSLIST.ORG Subject: Re: Fair warning - for contractors out there (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Having worked (for almost two and half years) in the group which has this opening, I can tell you it's not the job that isn't real. However, it is a moot point as this position was recently filled with someone who was up front and honest about their development and project experience. Christopher Michaud -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Drake Sent: Monday, April 19, 2010 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Fair warning - for contractors out there For anyone who would need or like details, please feel free to hit me up directly From: Action Request System discussion list(ARSList) on behalf of Joe D'Souza Sent: Mon 4/19/2010 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: Fair warning - for contractors out there ** This is as good a site as any to share information such as this.. David, could you please let us know of what your exact experience was? I may be looking for work soon so information such as this would same me time.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Warren Baltimore Sent: Monday, April 19, 2010 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Fair warning - for contractors out there ** David, can you expand on that a bit? On Mon, Apr 19, 2010 at 12:13 PM, David Drake david.dr...@wipro.com wrote: ** This may or may not be appropriate to this venue. However, this is not a real job. There've been several folks who've wasted their time and resources, myself included unfortunately, in this position. Should you see it listed again, steer clear. Passing this on for your information. Contact me for full work statement, if interested. Summary: Senior Remedy Developer, Fort Sam Houston, TX - Responsible for all the technical systems supporting and implementing the CMDB and Remedy ticketing system. The current and planned systems that the administrators will work on include: Custom SQL query creation, SQL admin work, Remedy customization, server maintenance, and security compliance. The developer will validate deployment plans, conduct training sessions, and engineer checklists for monitoring and maintenance. - Travel may be involved (5%) - Clearance may be required - Contractor: Aleut Communications Services (aleutcomm.com http://aleutcomm.com/ ) Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com http://www.wipro.com/ _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and
UNSUBSCRIBE (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Knowledge Management implementation (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, December 02, 2009 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: Knowledge Management implementation (UNCLASSIFIED) ** If they had a previously run system to do something similar you will need to consider migration. I remember trying to migrate files from another KB system a couple of years ago as Remedy KB docs. Scope related questions important too - what goes in what stays out what gets public what stays internal. Role related questions - who are subject matter experts - who are the techs who would compose the initial articles.. Categorization related questions - to separate lets say IT related stuff from HR... You migjt also want to discuss the lifecycle of these KB articles.. when to revise, when to retire.. These are the things that come to me at the top of my mind.. Joe From: Drake, David P Mr CTR USA MEDCOM USAMITC david.dra...@us.army.mil To: arslist@ARSLIST.ORG Sent: Wed, December 2, 2009 10:47:24 AM Subject: Knowledge Management implementation (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Good morning all, We're working on implementing Knowledge Management 7.5 in our environment. Does anyone have a list of questions they used in their own implementation when coming up with functional requirements. I know there are any number of ways to do it, just looking for a list that I can borrow from. Thanks Classification: UNCLASSIFIED Caveats: NONE _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Knowledge Management implementation (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Good morning all, We're working on implementing Knowledge Management 7.5 in our environment. Does anyone have a list of questions they used in their own implementation when coming up with functional requirements. I know there are any number of ways to do it, just looking for a list that I can borrow from. Thanks Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: RKM 7.5 (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Couldn't agree more. Worked with Carrie several times. She's absolutely brilliant! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, November 20, 2009 9:31 AM To: arslist@ARSLIST.ORG Subject: Re: RKM 7.5 Good – all of you can help nominate her for BMC Employee Beyond The Call of Duty award in 2010. When I hit a snag in RKM, usually when installing a new test setup or patching an existing one (the installers are problematic, and I like to break new stuff), she’s on the phone in 15 minutes!! NO other product in the entire BMC suite gets this quality of support!!! Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ blockedhttp://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Monday, November 16, 2009 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: RKM 7.5 Carrie R. from BMC is great when it comes to RKM. She definitely knows her stuff. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pat Zandi Sent: Saturday, November 14, 2009 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: RKM 7.5 ** I did the same thing last night.. We are now on 7.5. But I had issues with SS 6.1 patch 5. I do not understand why. It was just a war file but the display would be blank.. We were having funky issues with 7.2 ... So while it was down I jumped.. Great move. I ask carrie to help me with it,,, she is the best in the world .. IMHO Sent from my iPhone On Nov 14, 2009, at 9:29 AM, brian.bis...@goldstag.demon.co.uk wrote: Hi Patrick, I have now solved this with some excellent help form a BMC Support person in India. We un-installed RKM 7.5 patch 1and installed RKM 7.5 instead. It worked fine with no problems at all. I doubt if I will move to patch 1 though! As I see BMC support criticised at times in ARlist, I would like to take this opportunity to thank them on their excellent response to my issue, which included a webex session on my server and 90 mins of the individuals time. Brian Bishop Goldstag Consultants Ltd +44(0)7973 746832 From: patrick zandi remedy...@gmail.com Date: Fri, 13 Nov 2009 17:26:51 -0500 To: arslist@ARSLIST.ORG Subject: Re: RKM 7.5 ** I have specifically installed this.. but was informed (because I was going too) following the readme, and installation instructions Very Carefully... and it will work perfectly. IF you have the older version previous 7.1, you have alot of deleting users, groups, forms, AL, workflow. On Fri, Nov 13, 2009 at 4:57 AM, brian.bis...@goldstag.demon.co.uk wrote: Hi all, Has anybody successfully installed RKM 7.5? I am trying to on a MS 2003 web server running IIS 6 and failing. Issues I have had so far are:- 1. Install of integration with ITSM failed when it attempted to load the RKM def file and supposedly got an error from it. 2. Tomcat fails on startup seemingly trying to connect to a database using a login of RKMAdmin. I resolved 1. By importing all the def files manually with no problems. BMC have confirmed that having done this my install should be ok. 2 is not resolved. Why is it trying to connect to a database when at no time during the install did it ask for any details about a database? Any observations\suggestions would be appreciated. Many thanks Brian Brian Bishop Goldstag Consultants Ltd +44(0)7973 746832 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net blockedmailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the
