Developer Studio 7.6.04 Download
Hi List, Please tell me from where i can download the developer studio 7.6.04.Not able to find locate in the BMC site loc. Please help me... Regards, Gopal -- View this message in context: http://old.nabble.com/Developer-Studio-7.6.04-Download-tp31628184p31628184.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM 7.6.04 Preconfigured Stack installer:Help needed
Hi Danny/David, Its the problem with the memory.We are using base for ITSm as vm and sme reason it hold of the memeroy its been allocated , rebooted the Linux box and its a magic ITSM7604 got installed (it took around 2-3 hours).Installation is successful but with sme warning message. I need to fix those warning msg now - Wrt to Emailengine loggin.properties update operation (not enough permission).Attached is the installation log img of that warning. Please do the needful Danny Kellett-3 wrote: Hi, Well you are not out of memory and you are not swapping. So the only real thing much be CPU or hard disk. So I assume you are using Oracle. Is it on the same machine? If you are using linux, I use mpstat and that can tell you the CPU and more importantly the core usage. If you are using Oracle, and you don't have an enterprise license, then thats probably your bottleneck. AS for HDD, check you are not running out by df -kh . I would connect the enterprise manager console, normally running on port 1158. This will tell you how it is performing. Finally, something I always do with any BMC installation, is turn on the sql logs. Yes it will create a file the size of a house but you can use this to see if the server is actually doing something when the installer looks like it hasn't for hours on end. You are not interested in the detail but if you see sql statements being run then you know its just slow. With that tail -f logFile is your friend. Hope this helps you to get started, Regards Danny Single Sign On (SSO) for the BMC Remedy AR System and ITSM http://www.javasystemsolutions.com/jss/ssoplugin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: 14 May 2011 12:07 To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Preconfigured Stack installer:Help needed Hi List, Please help in solving the issue.We are facing this problem still. Below are the memory usage details wen the installer is not proceeding after the installing..uninstall step. [root@servervm01 /]# free -t -m total used free sharedbuffers cached Mem: 7631 7602 28 0 57 6866 -/+ buffers/cache:678 6952 Swap:10239 0 10239 Total: 17870 7602 10268 Regards, Gopal Gopal-SRG wrote: Hi List, we are facing a issue during the installation of ITSM 7.6.04 using the Preconfigured Stack Installer. It was goin well during the user inputs phase, but once the installation screen has started it got stuck up wit the Installing... uninstall: for a long time around 2 hours. Its not proceeding aftr it. Attached is the screen shot of the installation screen. Is this a issue or Stack behaves like this. Help needed Regards, Gopal http://ars-action-request-system.1093659.n2.nabble.com/file/n6361536/Install tion_Issue.jpg -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/ITSM-7-6-04-Preconfig ured-Stack-installer-Help-needed-tp6361536p6361536.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/ITSM-7.6.04-Preconfigured-Stack-installer%3AHelp-neede d-tp31615294p31617444.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are http://old.nabble.com/file/p31626247/ITSM_Installation_EmailLogging_Issue.jpg -- View this message in context: http://old.nabble.com/ITSM-7.6.04-Preconfigured-Stack-installer%3AHelp-needed-tp31615294p31626247.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM 7.6.04 Preconfigured Stack installer:Help needed
Hi List, Please help in solving the issue.We are facing this problem still. Below are the memory usage details wen the installer is not proceeding after the installing..uninstall step. [root@servervm01 /]# free -t -m total used free sharedbuffers cached Mem: 7631 7602 28 0 57 6866 -/+ buffers/cache:678 6952 Swap:10239 0 10239 Total: 17870 7602 10268 Regards, Gopal Gopal-SRG wrote: Hi List, we are facing a issue during the installation of ITSM 7.6.04 using the Preconfigured Stack Installer. It was goin well during the user inputs phase, but once the installation screen has started it got stuck up wit the Installing... uninstall: for a long time around 2 hours. Its not proceeding aftr it. Attached is the screen shot of the installation screen. Is this a issue or Stack behaves like this. Help needed Regards, Gopal http://ars-action-request-system.1093659.n2.nabble.com/file/n6361536/Installtion_Issue.jpg -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/ITSM-7-6-04-Preconfigured-Stack-installer-Help-needed-tp6361536p6361536.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/ITSM-7.6.04-Preconfigured-Stack-installer%3AHelp-needed-tp31615294p31617444.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ITSM 7.5 Installation
Hi List, We are having an ITSM 7.5 App(Trail Version) installed on a UNIX box. We need to install one more ITSM 7.5 App(Trail Version) for Training. Can another ITSM 7.5 App can be installed on the same UNIX box or we need different UNIX Box? Please help us through. Regards, Gopal -- View this message in context: http://old.nabble.com/ITSM-7.5-Installation-tp31349870p31349870.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5 License Key
Hi LJ, the attached files are the one i got as part of debugging and i wanted to know when will the arsignal returns value 11? Please do the needful Regards, Gopal LJ LongWing (Head) wrote: Gopal, Didn't get any files. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Tuesday, April 05, 2011 11:02 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Hi Uday/LJ, I have commented all the component except arserverd in the armonitor.conf file.Still is the same issue. Attached the armonitor.conf and the zipped log file Regards, Gopal Uday Joshi wrote: Hi Gopal, Apparently the SLM engine is experiencing Segment violation (signal 11). This can happen due to corruption in the definition. As suggested try to start the basic ARServer by commenting out other component. However I am suspecting some problem as there is ARERR90 as well. Sugggest to collect more detailed debug log to get hint at what might be corrupted. Best Regards, Uday Joshi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Saturday, April 02, 2011 10:03 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Ok...my first recommendation based on those logs would be to go into armonitor.conf and comment out everything except maybe the arserverd and the arplugindmaybe the java pluginbut comment out everything else. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Saturday, April 02, 2011 1:44 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Hi Pritch, This is not an upgraded system.Its an evaluation version.This server restart has happened on the day in which this eval got expired. Server is not stable and getting restarted again and again http://old.nabble.com/file/p31301633/armonitor.log armonitor.log http://old.nabble.com/file/p31301633/arerror.log arerror.log pritch wrote: Attached is the armonitor and arerror log.In the armonitor log the slmcollsv.sh is the which is staring point and it goes cycle again and again. Dont know how to get rid of it Regards, Gopal Hi Gopal, Was this an upgraded (or moved) system? If so, have you had server statistics on in the past? I ran into a problem with a past system where the system kept shutting down and restarting - it was thinking it was an eval copy but there were more than the limit of Server Statistic records in the DB which kept it from starting correctly. In that case, I needed to have the DB truncate the server statistics table (was t4 in that system). As stated previously, you should check the error logs, but if it's also telling you that the system is an eval copy (would show in the AR Error log), you may also want to see how many records are in the Statistics table. On Fri, 1 Apr 2011 11:42:51 -0400, White, Michael W (Mike) michael.wh...@verizon.com wrote: Gopal, I don't know of a command-line license add (or import) facility off the top of my head, but it's moot. Your server needs to be operational and stable regardless. Check your error log. There are probably messages for shutdown and startup, and maybe a fatal error. When you restart Remedy, monitor the script. You may gain insight into a startup error. Server and database conditions can easily cause problems. Exhausted disk space, cursors/cursor sharing, and any number of other things can prevent Remedy startup. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Friday, April 01, 2011 11:29 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 License Key Hi List, Can you please tell me how to add an licence through the command prompt? We are not able the user tool because ther is some issue with the server and it is getting restarted again and again. Please help me... Regards, Gopal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31301633.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives
Re: ARS 7.5 License Key
Hi Uday/LJ, When i checked for the armonitor.conf file in our system, it is present in the below location ./remedy/ar/ITSM/telstra01/BackUp/armonitor.conf ./remedy/ar/AtriumCore/telstra01/BackUp/armonitor.conf But the armonitor is not present in the ./remedy/ar/ARSystem/conf/ When ever i start my ARSystem, the armonitor is eventually called from the above location at the startup. Will this be a problem?(armonitor file not present as part of the ARSystem conf folder) Havnt commented any startup sh fiels in the armonitor conf.Just to confirm the folder relocation before commenting it Please guide us through this Regards, Gopal Uday Joshi wrote: Hi Gopal, Apparently the SLM engine is experiencing Segment violation (signal 11). This can happen due to corruption in the definition. As suggested try to start the basic ARServer by commenting out other component. However I am suspecting some problem as there is ARERR90 as well. Sugggest to collect more detailed debug log to get hint at what might be corrupted. Best Regards, Uday Joshi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Saturday, April 02, 2011 10:03 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Ok...my first recommendation based on those logs would be to go into armonitor.conf and comment out everything except maybe the arserverd and the arplugindmaybe the java pluginbut comment out everything else. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Saturday, April 02, 2011 1:44 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Hi Pritch, This is not an upgraded system.Its an evaluation version.This server restart has happened on the day in which this eval got expired. Server is not stable and getting restarted again and again http://old.nabble.com/file/p31301633/armonitor.log armonitor.log http://old.nabble.com/file/p31301633/arerror.log arerror.log pritch wrote: Attached is the armonitor and arerror log.In the armonitor log the slmcollsv.sh is the which is staring point and it goes cycle again and again. Dont know how to get rid of it Regards, Gopal Hi Gopal, Was this an upgraded (or moved) system? If so, have you had server statistics on in the past? I ran into a problem with a past system where the system kept shutting down and restarting - it was thinking it was an eval copy but there were more than the limit of Server Statistic records in the DB which kept it from starting correctly. In that case, I needed to have the DB truncate the server statistics table (was t4 in that system). As stated previously, you should check the error logs, but if it's also telling you that the system is an eval copy (would show in the AR Error log), you may also want to see how many records are in the Statistics table. On Fri, 1 Apr 2011 11:42:51 -0400, White, Michael W (Mike) michael.wh...@verizon.com wrote: Gopal, I don't know of a command-line license add (or import) facility off the top of my head, but it's moot. Your server needs to be operational and stable regardless. Check your error log. There are probably messages for shutdown and startup, and maybe a fatal error. When you restart Remedy, monitor the script. You may gain insight into a startup error. Server and database conditions can easily cause problems. Exhausted disk space, cursors/cursor sharing, and any number of other things can prevent Remedy startup. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Friday, April 01, 2011 11:29 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 License Key Hi List, Can you please tell me how to add an licence through the command prompt? We are not able the user tool because ther is some issue with the server and it is getting restarted again and again. Please help me... Regards, Gopal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31301633.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Re: ARS 7.5 License Key
Hi Uday/LJ, I have commented all the component except arserverd in the armonitor.conf file.Still is the same issue. Attached the armonitor.conf and the zipped log file Regards, Gopal Uday Joshi wrote: Hi Gopal, Apparently the SLM engine is experiencing Segment violation (signal 11). This can happen due to corruption in the definition. As suggested try to start the basic ARServer by commenting out other component. However I am suspecting some problem as there is ARERR90 as well. Sugggest to collect more detailed debug log to get hint at what might be corrupted. Best Regards, Uday Joshi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Saturday, April 02, 2011 10:03 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Ok...my first recommendation based on those logs would be to go into armonitor.conf and comment out everything except maybe the arserverd and the arplugindmaybe the java pluginbut comment out everything else. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Saturday, April 02, 2011 1:44 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 License Key Hi Pritch, This is not an upgraded system.Its an evaluation version.This server restart has happened on the day in which this eval got expired. Server is not stable and getting restarted again and again http://old.nabble.com/file/p31301633/armonitor.log armonitor.log http://old.nabble.com/file/p31301633/arerror.log arerror.log pritch wrote: Attached is the armonitor and arerror log.In the armonitor log the slmcollsv.sh is the which is staring point and it goes cycle again and again. Dont know how to get rid of it Regards, Gopal Hi Gopal, Was this an upgraded (or moved) system? If so, have you had server statistics on in the past? I ran into a problem with a past system where the system kept shutting down and restarting - it was thinking it was an eval copy but there were more than the limit of Server Statistic records in the DB which kept it from starting correctly. In that case, I needed to have the DB truncate the server statistics table (was t4 in that system). As stated previously, you should check the error logs, but if it's also telling you that the system is an eval copy (would show in the AR Error log), you may also want to see how many records are in the Statistics table. On Fri, 1 Apr 2011 11:42:51 -0400, White, Michael W (Mike) michael.wh...@verizon.com wrote: Gopal, I don't know of a command-line license add (or import) facility off the top of my head, but it's moot. Your server needs to be operational and stable regardless. Check your error log. There are probably messages for shutdown and startup, and maybe a fatal error. When you restart Remedy, monitor the script. You may gain insight into a startup error. Server and database conditions can easily cause problems. Exhausted disk space, cursors/cursor sharing, and any number of other things can prevent Remedy startup. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Friday, April 01, 2011 11:29 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 License Key Hi List, Can you please tell me how to add an licence through the command prompt? We are not able the user tool because ther is some issue with the server and it is getting restarted again and again. Please help me... Regards, Gopal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31301633.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please
Re: ARS 7.5 License Key
Hi Pritch, This is not an upgraded system.Its an evaluation version.This server restart has happened on the day in which this eval got expired. Server is not stable and getting restarted again and again http://old.nabble.com/file/p31301633/armonitor.log armonitor.log http://old.nabble.com/file/p31301633/arerror.log arerror.log pritch wrote: Attached is the armonitor and arerror log.In the armonitor log the slmcollsv.sh is the which is staring point and it goes cycle again and again. Dont know how to get rid of it Regards, Gopal Hi Gopal, Was this an upgraded (or moved) system? If so, have you had server statistics on in the past? I ran into a problem with a past system where the system kept shutting down and restarting - it was thinking it was an eval copy but there were more than the limit of Server Statistic records in the DB which kept it from starting correctly. In that case, I needed to have the DB truncate the server statistics table (was t4 in that system). As stated previously, you should check the error logs, but if it's also telling you that the system is an eval copy (would show in the AR Error log), you may also want to see how many records are in the Statistics table. On Fri, 1 Apr 2011 11:42:51 -0400, White, Michael W (Mike) michael.wh...@verizon.com wrote: Gopal, I don't know of a command-line license add (or import) facility off the top of my head, but it's moot. Your server needs to be operational and stable regardless. Check your error log. There are probably messages for shutdown and startup, and maybe a fatal error. When you restart Remedy, monitor the script. You may gain insight into a startup error. Server and database conditions can easily cause problems. Exhausted disk space, cursors/cursor sharing, and any number of other things can prevent Remedy startup. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gopal-SRG Sent: Friday, April 01, 2011 11:29 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5 License Key Hi List, Can you please tell me how to add an licence through the command prompt? We are not able the user tool because ther is some issue with the server and it is getting restarted again and again. Please help me... Regards, Gopal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31301633.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ARS 7.5 License Key
Hi List, Can you please tell me how to add an licence through the command prompt? We are not able the user tool because ther is some issue with the server and it is getting restarted again and again. Please help me... Regards, Gopal -- View this message in context: http://old.nabble.com/ARS-7.5-License-Key-tp31296456p31296456.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ITSM 7.5 Server getting restarted
Hi all, we are having a remedy ITSM 7.5 suite (Trail version). Now the ARSystem is getting restarted automatically many times and its still happening. Any ideas list usershelp me out Regards, Gopal -- View this message in context: http://old.nabble.com/ITSM-7.5-Server-getting-restarted-tp31284800p31284800.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM 7.5 Server getting restarted
Hi vikram, ITSM APP server is installed on UNIX box.There are several application being hosted on the same box . The size allocated for our ITSM app is 30G and as of now 14G is free under the app installed directory. Please find attached the arerror file. regards, Gopal vikram_k wrote: hi Gopal, Can you elaborate on what exactly is happening can you see any server crash in arerror.log or if you can see any activity on the ar logs. What is your system setup? Thanks, Vikram Gopal-SRG wrote: Hi all, we are having a remedy ITSM 7.5 suite (Trail version). Now the ARSystem is getting restarted automatically many times and its still happening. Any ideas list usershelp me out Regards, Gopal http://old.nabble.com/file/p31285380/arerror.log arerror.log -- View this message in context: http://old.nabble.com/ITSM-7.5-Server-getting-restarted-tp31284800p31285380.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM 7.5 Server getting restarted
hi vikram, PFA the logs in a zipped folder. It contains armonitor, arsql and arjavaplugin log files. Not able to take the thread/API log as i am not able to login to the server. Please do the need ful. Regards, Gopal vikram_k wrote: hi Gopal, I see a cyclic restart can you enable the AR logs like SQL API and Thread logs. Need to see the reason why the server is shutting down also if possible the armonitor.log. if you are not able to login to the server to set the logs up in admin console kindly add the below line in the ar config file Debug-mode : 17 Thanks, Vikram Gopal-SRG wrote: Hi vikram, ITSM APP server is installed on UNIX box.There are several application being hosted on the same box . The size allocated for our ITSM app is 30G and as of now 14G is free under the app installed directory. Please find attached the arerror file. regards, Gopal vikram_k wrote: hi Gopal, Can you elaborate on what exactly is happening can you see any server crash in arerror.log or if you can see any activity on the ar logs. What is your system setup? Thanks, Vikram Gopal-SRG wrote: Hi all, we are having a remedy ITSM 7.5 suite (Trail version). Now the ARSystem is getting restarted automatically many times and its still happening. Any ideas list usershelp me out Regards, Gopal http://old.nabble.com/file/p31285380/arerror.log arerror.log http://old.nabble.com/file/p31285695/arLogs.zip arLogs.zip -- View this message in context: http://old.nabble.com/ITSM-7.5-Server-getting-restarted-tp31284800p31285695.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM 7.5 Server getting restarted
Hi vikram, I have put up the debug mode as 17 and restarted the server, but AR Thread log is not generated only ar sql . ar api, ar monitor and arerror . i have attached the same in zipped format. Please do the needful vikram_k wrote: hi , The logs are not in sync so difficult to know whats going wrong. Did u put the Debug-mode : 17; line in your ar.conf file and then start the server it will automatically generate the AR SQL, AR API and AR Thread logs. also make sure you attach the files that are from the same time span so its easy to co relate. Thanks, Vikram Gopal-SRG wrote: hi vikram, PFA the logs in a zipped folder. It contains armonitor, arsql and arjavaplugin log files. Not able to take the thread/API log as i am not able to login to the server. Please do the need ful. Regards, Gopal vikram_k wrote: hi Gopal, I see a cyclic restart can you enable the AR logs like SQL API and Thread logs. Need to see the reason why the server is shutting down also if possible the armonitor.log. if you are not able to login to the server to set the logs up in admin console kindly add the below line in the ar config file Debug-mode : 17 Thanks, Vikram Gopal-SRG wrote: Hi vikram, ITSM APP server is installed on UNIX box.There are several application being hosted on the same box . The size allocated for our ITSM app is 30G and as of now 14G is free under the app installed directory. Please find attached the arerror file. regards, Gopal vikram_k wrote: hi Gopal, Can you elaborate on what exactly is happening can you see any server crash in arerror.log or if you can see any activity on the ar logs. What is your system setup? Thanks, Vikram Gopal-SRG wrote: Hi all, we are having a remedy ITSM 7.5 suite (Trail version). Now the ARSystem is getting restarted automatically many times and its still happening. Any ideas list usershelp me out Regards, Gopal http://old.nabble.com/file/p31285380/arerror.log arerror.log http://old.nabble.com/file/p31285695/arLogs.zip arLogs.zip http://old.nabble.com/file/p31285855/ArLogs_DebugMDE_17.zip ArLogs_DebugMDE_17.zip -- View this message in context: http://old.nabble.com/ITSM-7.5-Server-getting-restarted-tp31284800p31285855.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM 7.5 Server getting restarted
Hi Rick, Can you please elaborate on the things that i hav to check? I am newbee in this ar.conf department ...:) Regards, Gopal Rick Cook-3 wrote: Check your plugin server and logs against the settings in your ar.conf file. Rick On Mar 31, 2011 6:39 AM, vikram_k vk0073...@techmahindra.com wrote: hi Gopal, I see a cyclic restart can you enable the AR logs like SQL API and Thread logs. Need to see the reason why the server is shutting down also if possible the armonitor.log. if you are not able to login to the server to set the logs up in admin console kindly add the below line in the ar config file Debug-mode : 17 Thanks, Vikram Gopal-SRG wrote: Hi vikram, ITSM APP server is installed on UNIX box.There are several application being hosted on the same box . The size allocated for our ITSM app is 30G and as of now 14G is free under the app installed directory. Please find attached the arerror file. regards, Gopal vikram_k wrote: hi Gopal, Can you elaborate on what exactly is happening can you see any server crash in arerror.log or if you can see any activity on the ar logs. What is your system setup? Thanks, Vikram Gopal-SRG wrote: Hi all, we are having a remedy ITSM 7.5 suite (Trail version). Now the ARSystem is getting restarted automatically many times and its still happening. Any ideas list usershelp me out Regards, Gopal http://old.nabble.com/file/p31285380/arerror.log arerror.log -- View this message in context: http://old.nabble.com/ITSM-7.5-Server-getting-restarted-tp31284800p31285486.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/ITSM-7.5-Server-getting-restarted-tp31284800p31286067.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Unique Values for webservice
Hi all, I am using remedy ars/midtier 6.3. I have created a webservice with operation getlist for a form.In this operation requestID will be the root and unique and the qualification the webservice is null. I am getting list of values based on the output mapping. In those fields in the form,some of the fields values have been present more than once. Will it be possible from the remedy end itself to retrive only the unique values and it as output mapping? Regards, Gopal -- View this message in context: http://old.nabble.com/Unique-Values-for-webservice-tp30988948p30988948.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Remedy Midtier Compatibility
Hi all, I need one clarification and i am learning webservices. Can i use remedy 6.1 midtier for the Remedy 7.1 (admin and server) webservices ? Is there any place i can get such type of compatibility matrix? Please help me out.. Regards, Gopal -- View this message in context: http://old.nabble.com/Remedy-Midtier-Compatibility-tp30899581p30899581.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
HPD:Help Desk ERD
Hi all, I am learning ITSM 7.5. Are there any association diagram lie EntityRelationshipDiagram for the HPD:Help Desk? It will be helpful, as i would be knowing what are the forms of are getting updated for any operations. Regards, Gopal -- View this message in context: http://old.nabble.com/HPD%3AHelp-Desk-ERD-tp30886041p30886041.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Urgent: ARS NET API Error
Hi Lyle, As suggested by you i have updated the system path with the api dlls folder. Hurray..it worked properly.:):) Thanks a lot Regards, Gopal Lyle Taylor wrote: If I'm understanding what you wrote below correctly, you created or updated a USER environment variable for the Path? If that's the case, you'll need to switch that to the SYSTEM environment variable for your web service to be able to use it. It probably can't find the native DLLs when you start your service, because the directory is not in the system Path variable. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gopal-SRG Sent: Thursday, September 16, 2010 6:42 AM To: arslist@ARSLIST.ORG Subject: Urgent: ARS NET API Error Hi list, I am using ARS 7.5 Remedy NET C# API in an NET C# window service application. I have done all the steps for installing the api from the developer community download as instructed in the readme file: - installing it in the local system - registring the BMC.ARSystem.dll in the .NET Frame work(1.1 and 2.0) - created the user environment variable PATH for dll reference and ARPORT with value 5920 for ARSystem interaction I have created an console application in C# with proper reference to the BMC ARSYSTem.dll and arnettoc.dll and able to succeesfully interact with the ARS and able to retrive and create entries in ARS But the error came when i tried to use the ArSystem API in an window service application in C#.I have created the setup for the solution and created the service also.In my program i am logging in to an file in local system.In that i am logging the execptions also. When i run the service from the services.msc, i am getting the following error, mcWindowsService: Service Started ARSystem.Exception caught System.IO.FileNotFoundException: The specified module could not be found. (Exception from HRESULT: 0x8007007E) at BMC.ARSystem.Server._Eval(Object v) at BMC.ARSystem.Server._performLogin(String methodName, String server, String user, String password, String authentication, String locale, String charSet, Int32 port, String apiCmdLog, String apiResLog, Boolean logInitAndTerm) at BMC.ARSystem.Server.Login(String server, String user, String password) at Test_WS.Service1.OnStart(String[] args) Please help in guiding through this...Its Urgent. Regards, gopal -- View this message in context: http://old.nabble.com/Urgent%3A-ARS-NET-API-Error-tp29728058p29728058.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/Urgent%3A-ARS-NET-API-Error-tp29728058p29735604.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Urgent: ARS NET API Error
Hi list, I am using ARS 7.5 Remedy NET C# API in an NET C# window service application. I have done all the steps for installing the api from the developer community download as instructed in the readme file: - installing it in the local system - registring the BMC.ARSystem.dll in the .NET Frame work(1.1 and 2.0) - created the user environment variable PATH for dll reference and ARPORT with value 5920 for ARSystem interaction I have created an console application in C# with proper reference to the BMC ARSYSTem.dll and arnettoc.dll and able to succeesfully interact with the ARS and able to retrive and create entries in ARS But the error came when i tried to use the ArSystem API in an window service application in C#.I have created the setup for the solution and created the service also.In my program i am logging in to an file in local system.In that i am logging the execptions also. When i run the service from the services.msc, i am getting the following error, mcWindowsService: Service Started ARSystem.Exception caught System.IO.FileNotFoundException: The specified module could not be found. (Exception from HRESULT: 0x8007007E) at BMC.ARSystem.Server._Eval(Object v) at BMC.ARSystem.Server._performLogin(String methodName, String server, String user, String password, String authentication, String locale, String charSet, Int32 port, String apiCmdLog, String apiResLog, Boolean logInitAndTerm) at BMC.ARSystem.Server.Login(String server, String user, String password) at Test_WS.Service1.OnStart(String[] args) Please help in guiding through this...Its Urgent. Regards, gopal -- View this message in context: http://old.nabble.com/Urgent%3A-ARS-NET-API-Error-tp29728058p29728058.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Java 7.1 API with ARS 7.0.01
Hi LJ/Axton, Thank You very much.I was able to get the JAVA API 75 jar and ableto implement the view form creation using API. Regards, Gopal LJ LongWing (Head) wrote: I grabbed mine out of the 7.5 install once it was installed...so I know its included in the Jar files that come with the installerI think the easiest would be to install Dev Studiothat'll give it to you. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi-RG Sent: Friday, August 13, 2010 4:29 AM To: arslist@ARSLIST.ORG Subject: Re: Java 7.1 API with ARS 7.0.01 Hi LJ, I hav tried untaring all the api jar files, but in none ot the jar ARInitialization class. I thnk i have to choose 7.5 API. Can you please tell where we will be getting he JAVA 7.5 API installer? Please lets us know.. Regards, Gopal LJ LongWing (Head) wrote: Ravi, Moving to the 7.5 api may help solve that problem. The issue being that in 7.1 api, there were several jar files needing to be in the class path, in 7.5 it's all in one...if that's not really an option for you, I suggest 'looking' for the ARInitialization class file in one of the jar files, and once you find it, ensure that one is part of the class path. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi-RG Sent: Thursday, August 12, 2010 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: Java 7.1 API with ARS 7.0.01 Hi John/LJ, Thanks for sharing the information. But the thing is we hav already wriiten a code with ARS 7.1 API on ARS 7.1 server. The same code we need to implement on ARS 7.0.01 server. When we tried to run the connectivity test using 7.1 JAVA Api in ARS 7.0.01, it throwed the follwoing exception java.lang.UnsatisfiedLinkError: ARInitialization com.bmc.arsys.api.Proxy.ARInitialization(Native Method) com.bmc.arsys.api.Proxy.init(Unknown Source) com.bmc.arsys.api.ProxyJRpcBase.init(Unknown Source) com.bmc.arsys.api.ProxyJRpc.init(Unknown Source) com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source) com.bmc.arsys.api.ProxyPool.get(Unknown Source) com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source) com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) Since my ARS Server 7.0.01 is on top of LINUX OS, took the ARS 7.1 Server/lib(got it from different ARS 7.1system LINUX) folder contents and placed in my local lib folder(includes arapi71.jar and so files). Have set the CLASSPATH and PATH variable also to point to this folder. Please guide in resolving this issue. LJ LongWing (Head) wrote: Gopal, The API is backwards compatible...the only thing is that you will still need your native libraries because it's a 7.0 servereven if you go with the 7.5 API...the 7.5 is only pure java when you are connecting to a 7.5 server...maybe a 7.1...but most certainly not a 7.0 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi-RG Sent: Thursday, August 12, 2010 6:49 AM To: arslist@ARSLIST.ORG Subject: Java 7.1 API with ARS 7.0.01 Hi list, If i want to connect to the ARS 7.0.01 patch 009 using ARS 7.1 JAVA API's what are the modifications i have to do? I am using ECLIPSE IDE to write the java program(ARS 7.1 Java API) which will be executed on Windows OS Need to connec to ARS 7.0.01 patch 009 - LINUX OS using DB - Oracle 9.2 regards, Gopal -- View this message in context: http://old.nabble.com/Java-7.1-API-with-ARS-7.0.01-tp29416861p29416861.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/Java-7.1-API-with-ARS-7.0.01-tp29416861p29420306.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/Java-7.1-API-with-ARS-7.0.01-tp29416861p29427431.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
Re: Java API - Help
Hi LJ, Thanks for your information. Guess i need to increase my patience for going through the API doc..:) Regards, gopal LJ LongWing (Head) wrote: Gopal, Honestly I've never 'created' anything with the API...almost everything I write just reads thingsso I'm not really experienced in the creation of forms and suchbut from looking at the docs you simply find the type of field you want to create, look at its 'set' methods, set the attributes you want...once you have the object constructed you would look into the ARServerUser object and find the method that lets you add what you are looking forI'm not saying it's easy...but it is documented and as long as you are patient while looking through the docs you should be able to make steady progress. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gopal-srg Sent: Wednesday, August 04, 2010 1:44 AM To: arslist@ARSLIST.ORG Subject: Re: Java API - Help Hi LJ, Thanks a lot for the info.I was able to create a viewform with only keyfield. I tried adding other fields from the external table, but these fields needs to be initialized with empty field and i dont know how to go about it .. can you guide in this front also? It will be very helpful Regards, Gopal LJ LongWing (Head) wrote: Gopal, You would look at the constructor for the Class ViewForm, setting the appropriate values for setTableName and setKeyField, adding any fields as appropriate, then call the ARServerUser.createForm method with that form object. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gopal-srg Sent: Tuesday, August 03, 2010 6:11 AM To: arslist@ARSLIST.ORG Subject: Java API - Help Hi List, i want to create a remedy view form using Java API, Please guide me how to do this? regards, Gopal -- View this message in context: http://old.nabble.com/Java-API---Help-tp29334630p29334630.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/Java-API---Help-tp29334630p29342868.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/Java-API---Help-tp29334630p29355052.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Java API - Help
Hi LJ, Thanks a lot for the info.I was able to create a viewform with only keyfield. I tried adding other fields from the external table, but these fields needs to be initialized with empty field and i dont know how to go about it .. can you guide in this front also? It will be very helpful Regards, Gopal LJ LongWing (Head) wrote: Gopal, You would look at the constructor for the Class ViewForm, setting the appropriate values for setTableName and setKeyField, adding any fields as appropriate, then call the ARServerUser.createForm method with that form object. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gopal-srg Sent: Tuesday, August 03, 2010 6:11 AM To: arslist@ARSLIST.ORG Subject: Java API - Help Hi List, i want to create a remedy view form using Java API, Please guide me how to do this? regards, Gopal -- View this message in context: http://old.nabble.com/Java-API---Help-tp29334630p29334630.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/Java-API---Help-tp29334630p29342868.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Java API - Help
Hi List, i want to create a remedy view form using Java API, Please guide me how to do this? regards, Gopal -- View this message in context: http://old.nabble.com/Java-API---Help-tp29334630p29334630.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
FormProperties : Basic Entry points
Hi List, Please tells us where the information about Basic Entry points tab of form properties for a form will be stored in database? Need to know the tables in which it is stored ARS: Version 7.0.01 Patch 009 DB: Oracle 9.2 Regards, Gopal -- View this message in context: http://old.nabble.com/FormProperties-%3A-Basic-Entry-points-tp29149044p29149044.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARSCHEMA and Form Name
Hi All, We need to get some clarification with respect to the Arschema and Form Name. I am creating a Form through AR Admin tool, i wiil be giving a Form Name and it will make an entry in aradmin.arschema corresponding to the form name. If i am renaming the form name in the arschema through the UPDATE Query, will it be reflecting in the ARAdmin tool -- Form Objects? Any other way to change the form_name after it has been saved? Regards, Gopal -- View this message in context: http://old.nabble.com/ARSCHEMA-and-Form-Name-tp28959848p28959848.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Macro and process
Hi all, Can anyone please tell me, what will be the syntax if i want to call a macro using the command $PROCESS$? Regards, Gopal -- View this message in context: http://old.nabble.com/Macro-and-process-tp28853126p28853126.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Workflows: Decode Values in Run-If qualification
Hi all, I need some information of the ars encoded values of run-if qualification in DB. 1\4\1\1\536870966\2\0\2\4\1\1\536871455\2\4\5\Cisco\4\1\1\536871455\2\4\7\Comstor\ The above one is the run-if qualification of an activelink. Can any one help me to know wat these 4\1\1 or 4\1\0 or 2\4\5 mean? Are there any documenation provided for this ? Please help in solving this .. Regards, Gopal -- View this message in context: http://old.nabble.com/Workflows%3A-Decode-Values-in-Run-If-qualification-tp28754106p28754106.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Workflows: Encoded values of Run If qualification in DB
Hi all, I neeed some clarification regarding the encoded values of the run-if qualification in ARS DB. 1\4\1\1\536870966\2\0\2\4\1\1\536871455\2\4\5\Cisco\4\1\1\536871455\2\4\7\Comstor\ The above one is such one qulaification of an activelink (ARS 7.0.01) from the DB. What these values 1\4\1\1 or 2\0\2\4\1\1\ or 2\4\5 mean? Are there any documentation peovided for these encoded values? Please help in solving this... Regards, Gopal -- View this message in context: http://old.nabble.com/Workflows%3A-Encoded-values-of-Run-If-qualification-in-DB-tp28754198p28754198.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Remedy View forms and SQL
Hi all, i am just trying to create a remedy view form and environment details are below DB : Oracle ARS: 7.0.01 i wont to pull the data from the form which is present in the same database( as arsystem tablenamespace) under user sys(System tablenamespace) using remedy view forms using SQL query. my query in Remedy view form is SELECT TABLE_NAME FROM SYS.ALL_TABLES WHERE OWNER='ARADMIN' AND TABLE_NAME='T1' when i am trying to load the columns its throwing error like Failure during SQL operation to the database : ORA-00933: SQL command not properly ended (ARERR 552). Please help in solving the issue. Regards, SQL -- View this message in context: http://old.nabble.com/Remedy-View-forms-and-SQL-tp28677247p28677247.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Remedy View forms and SQL
Hi Hany, Thanks for ur response. the view for the form which i try in SQL already exist in the database. Also error which it throws is like some error in the SQL definition. Regards, Gopal Hany Abd El_Fatah wrote: Hi, i think you should first create view with your query in the DB and then create the view form on the new view On Wed, May 26, 2010 at 10:11 AM, Gopal-srg srgr...@gmail.com wrote: Hi all, i am just trying to create a remedy view form and environment details are below DB : Oracle ARS: 7.0.01 i wont to pull the data from the form which is present in the same database( as arsystem tablenamespace) under user sys(System tablenamespace) using remedy view forms using SQL query. my query in Remedy view form is SELECT TABLE_NAME FROM SYS.ALL_TABLES WHERE OWNER='ARADMIN' AND TABLE_NAME='T1' when i am trying to load the columns its throwing error like Failure during SQL operation to the database : ORA-00933: SQL command not properly ended (ARERR 552). Please help in solving the issue. Regards, SQL -- View this message in context: http://old.nabble.com/Remedy-View-forms-and-SQL-tp28677247p28677247.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- BR, Hany ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/Remedy-View-forms-and-SQL-tp28677247p28677930.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARInside - ARS 7.0.01
Hi all, Need some clarification on ARInside Tool. We are using ARS 7.0.01 and backend is Oracle DB. Can we use ARInside to run on the DB Server and get the documents generated? (will it includes fiedl level workflow relations) Is this reliable and doesnt make server crash during these operations? (bcoz in few threads which i hav read tells there is bug which will make the server crash) Please clarify. Reards, Gopal -- View this message in context: http://old.nabble.com/ARInside---ARS-7.0.01-tp28655201p28655201.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARInside - ARS 7.0.01
Hi all, Need some clarification on ARInside Tool. We are using ARS 7.0.01 and backend is Oracle DB. Can we use ARInside to run on the DB Server and get the documents generated? (will it includes fiedl level workflow relations) Is this reliable and doesnt make server crash during these operations? (bcoz in few threads which i hav read tells there is bug which will make the server crash) Please clarify. Reards, Gopal -- View this message in context: http://old.nabble.com/ARInside---ARS-7.0.01-tp28655222p28655222.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARInside - ARS 7.0.01
Hi all, Need some clarification on ARInside Tool. We are using ARS 7.0.01 and backend is Oracle DB. Can we use ARInside to run on the DB Server and get the documents generated? (will it includes fiedl level workflow relations) Is this reliable and doesnt make server crash during these operations? (bcoz in few threads which i hav read tells there is bug which will make the server crash) Please clarify. Reards, Gopal -- View this message in context: http://old.nabble.com/ARInside---ARS-7.0.01-tp28655225p28655225.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARInside and ARS 7.0.01
Hi all, Need some clarification on ARInside Tool. We are using ARS 7.0.01 and backend is Oracle DB. Can we use ARInside to run on the DB Server and get the documents generated? (will it includes fiedl level workflow relations) Is this reliable and doesnt make server crash during these operations? (bcoz in few threads which i hav read tells there is bug which will make the server crash) Please clarify. Reards, Gopal -- View this message in context: http://old.nabble.com/ARInside-and-ARS-7.0.01-tp28655229p28655229.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARInside - ARS 7.0.01
Hi Misi, Thanks for ur informaion.I have one more query also. Is there any tool which is avilable to find the workflows with hard coded values? Does the ARInside will help me in accomplishing in identifying the hard coded values? Please clarify. Regards, Gopal Misi Mladoniczky wrote: Hi, It generates good cross references and relations between fields and workflow. If you are using direct SQL or some such thing, you will never get everything using AR System Tools. Th program does not access the DB directly. If the AR Server crashes, it is no fault of ARInside, but would be a bug in the AR Server. You can safely run it against any server to my experience. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi all, Need some clarification on ARInside Tool. We are using ARS 7.0.01 and backend is Oracle DB. Can we use ARInside to run on the DB Server and get the documents generated? (will it includes fiedl level workflow relations) Is this reliable and doesnt make server crash during these operations? (bcoz in few threads which i hav read tells there is bug which will make the server crash) Please clarify. Reards, Gopal -- View this message in context: http://old.nabble.com/ARInside---ARS-7.0.01-tp28655201p28655201.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/Re%3A-ARInside---ARS-7.0.01-tp28656018p28656798.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
View forms and Remedy Schema tables
Hi all, I need some information regarding the remedy view forms. How to find the view forms created with Native SQL(Prev6) which are not having T tables? Regards, SRG -- View this message in context: http://old.nabble.com/View-forms-and-Remedy-Schema-tables-tp28630092p28630092.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: View forms and Remedy Schema tables
Hi ben, Thanks for ur response.we are having a situation here like there are some view forms(Created using Native SQL Prev6), somehow for some os these view forms the T ables ,H Tables and B tables has been dropped off from the databse(Oracle). We need to find such those view forms. Are we need to query the oracle databse to know this information or there is another way to find out those view forms that do not T,H and B tables using a AR admin and AR User tool? One more question is, are the view forms without the T,H and B Tbales will be visible in AR Admin tool? Please provide information for the above queries, it will be more helpful... Regards SRG Ben Chernys wrote: How to find out almost anything: Look the documentation! Specifically AR System Database Reference, and, for the SchemaType integers, file ar.h (not the best spot) select name from arschema where schematype = 3 #define AR_SCHEMA_NONE 0 /* null schema */ #define AR_SCHEMA_REGULAR1 /* regular schema */ #define AR_SCHEMA_JOIN 2 /* join schema, has two member schemas */ #define AR_SCHEMA_VIEW 3 /* view schema, has one base schema */ #define AR_SCHEMA_DIALOG 4 /* dialog schema, only display-only fields */ #define AR_SCHEMA_VENDOR 5 /* vendor schema */ #define AR_SCHEMA_MAX_SCHEMA_TYPE 5 /* list the max type of schema */ Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys _at_ softwaretoolhouse.com Web: www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gopal-srg Sent: May 21, 2010 8:30 AM To: arslist@ARSLIST.ORG Subject: View forms and Remedy Schema tables Hi all, I need some information regarding the remedy view forms. How to find the view forms created with Native SQL(Prev6) which are not having T tables? Regards, SRG -- View this message in context: http://old.nabble.com/View-forms-and-Remedy-Schema-tables-tp28630092p2863009 2.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/View-forms-and-Remedy-Schema-tables-tp28630092p28632229.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: View forms and Remedy Schema tables
Hi Ben, Sorry for misleading you by putting question in wrong way. Here Prev6 means Remedy View form created in ARS (versions prior to version ARS v6.x) view forms(Created using Native SQL Prev6) - means remedy view forms createdd with Native SQL query which will query to other DB tables to get the data. Thanks for ur information. Regards, Gopal Ben Chernys wrote: I read view forms(Created using Native SQL Prev6) in your email. You cannot make a view form in Oracle. You can make an Oracle View. Also you can make that view in any instance and under any id or schema - not necessarily the ARS one. I also do not understand what Prev6 is. If the view was created in SQL, ARS will not know of it. You will have to create an ARS View table pointing to the Oracle view if you want ARS to know about it. You will see only ARS defined objects - View Forms for example - in the ARS tools. You can query Oracle for views tables etc. I suggest you read up a bit on ARS, Oracle, and get an Oracle database tool that presents you a graphical interface like Toad or one from Oracle. I also suggest you brush up on forming SQL queries. Good luck, Ben -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gopal-srg Sent: May 21, 2010 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: View forms and Remedy Schema tables Hi ben, Thanks for ur response.we are having a situation here like there are some view forms(Created using Native SQL Prev6), somehow for some os these view forms the T ables ,H Tables and B tables has been dropped off from the databse(Oracle). We need to find such those view forms. Are we need to query the oracle databse to know this information or there is another way to find out those view forms that do not T,H and B tables using a AR admin and AR User tool? One more question is, are the view forms without the T,H and B Tbales will be visible in AR Admin tool? Please provide information for the above queries, it will be more helpful... Regards SRG Ben Chernys wrote: How to find out almost anything: Look the documentation! Specifically AR System Database Reference, and, for the SchemaType integers, file ar.h (not the best spot) select name from arschema where schematype = 3 #define AR_SCHEMA_NONE 0 /* null schema */ #define AR_SCHEMA_REGULAR1 /* regular schema */ #define AR_SCHEMA_JOIN 2 /* join schema, has two member schemas */ #define AR_SCHEMA_VIEW 3 /* view schema, has one base schema */ #define AR_SCHEMA_DIALOG 4 /* dialog schema, only display-only fields */ #define AR_SCHEMA_VENDOR 5 /* vendor schema */ #define AR_SCHEMA_MAX_SCHEMA_TYPE 5 /* list the max type of schema */ Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys _at_ softwaretoolhouse.com Web: www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gopal-srg Sent: May 21, 2010 8:30 AM To: arslist@ARSLIST.ORG Subject: View forms and Remedy Schema tables Hi all, I need some information regarding the remedy view forms. How to find the view forms created with Native SQL(Prev6) which are not having T tables? Regards, SRG -- View this message in context: http://old.nabble.com/View-forms-and-Remedy-Schema-tables-tp28630092p2863009 2.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/View-forms-and-Remedy-Schema-tables-tp28630092p2863222 9.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers
System Generated Field Value
Hi all, I am using ARS 7.1. I need to create character field whose values will be system generated just like Request ID. I have checkd in the Admin tool for the newly created character field under the Field properties tab, there is no 'system' value for the Entry Mode attribute. Pleas help us in resolving this. Regards, Gopal -- View this message in context: http://old.nabble.com/System-Generated-Field-Value-tp28373512p28373512.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: System Generated Field Value
Hi Frank, Thanks for the information.Could you please explain the sugnificance of this field ID 179, why it is used to get the unique values? Please proviode the info, it will be of great help. Regards, Gopal Frank Caruso-2 wrote: If you are looking for a unique value create a character field using field ID 179. ARS will set this field to a unique string on submit. On Tue, Apr 27, 2010 at 9:49 AM, Gopal-srg srgr...@gmail.com wrote: Hi all, I am using ARS 7.1. I need to create character field whose values will be system generated just like Request ID. I have checkd in the Admin tool for the newly created character field under the Field properties tab, there is no 'system' value for the Entry Mode attribute. Pleas help us in resolving this. Regards, Gopal -- View this message in context: http://old.nabble.com/System-Generated-Field-Value-tp28373512p28373512.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/System-Generated-Field-Value-tp28373512p28374508.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: System Generated Field Value
Hi frank, Thanks for the explanation.I have tested this field, it is generating the values similar to instance ID, but i need the values in a format similar to the request ID. Is there any way to do it without involving workflows? Regards, Gopal Frank Caruso-2 wrote: It will get set to a system unique identifier (a GUID) on submit of a record. Add it to a form and see what happens. I would also suggest reading through the documentation to better understand other reserved type fields. On Tue, Apr 27, 2010 at 11:50 AM, Gopal-srg srgr...@gmail.com wrote: Hi Frank, Thanks for the information.Could you please explain the sugnificance of this field ID 179, why it is used to get the unique values? Please proviode the info, it will be of great help. Regards, Gopal Frank Caruso-2 wrote: If you are looking for a unique value create a character field using field ID 179. ARS will set this field to a unique string on submit. On Tue, Apr 27, 2010 at 9:49 AM, Gopal-srg srgr...@gmail.com wrote: Hi all, I am using ARS 7.1. I need to create character field whose values will be system generated just like Request ID. I have checkd in the Admin tool for the newly created character field under the Field properties tab, there is no 'system' value for the Entry Mode attribute. Pleas help us in resolving this. Regards, Gopal -- View this message in context: http://old.nabble.com/System-Generated-Field-Value-tp28373512p28373512.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/System-Generated-Field-Value-tp28373512p28374508.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/System-Generated-Field-Value-tp28373512p28378587.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARValidateFormCache
Hi Danny, Is this local .def refers to arv/arf files stored in the local ARHome directory? Regards, Gopal danny.kell...@strategicworkflow.com wrote: This call will always be called as it's the one that compares the date of your local .def compares to the ar server. If the result is the same then it ends if the date on the server is newer then another api call is used to update the local .def called arexport Regards Danny Sent from my iPhone On 30 Mar 2010, at 19:42, Gopal-srg srgr...@gmail.com wrote: Hi all, Need to know some information the ARValidateFormCache API call.Have gone through the API Programmer's PDF, but it describes only about API function/Struct definition. In our client, even we clear the local file cache(ARHome), when we try to access an application entry point link(previously application is opened and closed, after that the cache were cleared and in same login session) this ARValidateFormCache API has been called. We though that this API will be called only when the files are in the local client cache(ARHome), but this is not the case. Is this ARValidateFormCache refereing to any cache made in server? If so, in server(ARS 7.5 - Linux OS ) were the cache files are stored? Please guide us in solving this issue. Regards, Gopal -- View this message in context: http://old.nabble.com/ARValidateFormCache-tp28086744p28086744.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com . ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/ARValidateFormCache-tp28086744p28098883.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARValidateFormCache
Hi LJ, If the cache is stored in memory, then the API call ARValidateFormCache is refereing the memory cache content? Regards, Gopal LJ LongWing (Head) wrote: I believe the cache is stored in memory, not in any place on the disks of the server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gopal-srg Sent: Tuesday, March 30, 2010 12:42 PM To: arslist@ARSLIST.ORG Subject: ARValidateFormCache Hi all, Need to know some information the ARValidateFormCache API call.Have gone through the API Programmer's PDF, but it describes only about API function/Struct definition. In our client, even we clear the local file cache(ARHome), when we try to access an application entry point link(previously application is opened and closed, after that the cache were cleared and in same login session) this ARValidateFormCache API has been called. We though that this API will be called only when the files are in the local client cache(ARHome), but this is not the case. Is this ARValidateFormCache refereing to any cache made in server? If so, in server(ARS 7.5 - Linux OS ) were the cache files are stored? Please guide us in solving this issue. Regards, Gopal -- View this message in context: http://old.nabble.com/ARValidateFormCache-tp28086744p28086744.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/ARValidateFormCache-tp28086744p28098924.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARValidateFormCache
Hi LJ, In our case as mentioned in the below thread, we have cleared the cache in ARHome directory, then can you please tell us how this API ARValidateFormCache validate the client cache with the server one? Regards Gopal LJ LongWing (Head) wrote: To the best of my knowledge, yes, validate the cache that's stored in the servers memory -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gopal-srg Sent: Wednesday, March 31, 2010 11:06 AM To: arslist@ARSLIST.ORG Subject: Re: ARValidateFormCache Hi LJ, If the cache is stored in memory, then the API call ARValidateFormCache is refereing the memory cache content? Regards, Gopal LJ LongWing (Head) wrote: I believe the cache is stored in memory, not in any place on the disks of the server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gopal-srg Sent: Tuesday, March 30, 2010 12:42 PM To: arslist@ARSLIST.ORG Subject: ARValidateFormCache Hi all, Need to know some information the ARValidateFormCache API call.Have gone through the API Programmer's PDF, but it describes only about API function/Struct definition. In our client, even we clear the local file cache(ARHome), when we try to access an application entry point link(previously application is opened and closed, after that the cache were cleared and in same login session) this ARValidateFormCache API has been called. We though that this API will be called only when the files are in the local client cache(ARHome), but this is not the case. Is this ARValidateFormCache refereing to any cache made in server? If so, in server(ARS 7.5 - Linux OS ) were the cache files are stored? Please guide us in solving this issue. Regards, Gopal -- View this message in context: http://old.nabble.com/ARValidateFormCache-tp28086744p28086744.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/ARValidateFormCache-tp28086744p28098924.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/ARValidateFormCache-tp28086744p28104795.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Application Entry points not doing anything
Hi all, As per the below analysis(Please read the below thread), we have went further analysis and found out that the two ARExport, First ARExport call - export the Form Second ARExport call - export the view This view export is not happening, please help us in resolving this issue. Regards, Gopal Gopal-srg wrote: Hi Jason/Brain Bishop, I am facing the same issue in ITSM 7.5 pathc001 installation(User client).When we analysed, found why it was happening but workaround not able to figure it out. Reason for non-response of Application entry poit for Incident/Problem : Below analysis is done using the Server logs/API logs and in comparison with the logs of others user who are able to access properly and also the logs for Asset/Change management which were accessed properly through their entry points. Whenever the form is opened newly(not cached in user client machine) following sequence was happening, 1.Through API ARExport is called which calls many sql based transactions,then the current API execution ends 2.Again one more time the ARExport is called,but in this case no sql transcations were made 3.At last, arInvokeForm is called follwed by the active link processing But in our case for Incident/Problem this ARExport is happening only once after that nothing happens. we dont know the how to solve this problem becuase these ARExport calls are made by the API's.We tried to replace the arapi.dll in the User installation directory(client) with dll file from the working system, this also didnt work. we are stuck up with this. Regards, Gopal Brian Bishop-3 wrote: Hi Jason, I have seen the same issue on a 7.5 patch 1 install user tool. I spent quite some time trying to figure out why the links to the Incident and Problem management consoles did nothing yet the other links worked. It was from a user tool installed on the server, windows 2003 running 7.5 and ITSM 7.5, but I found that if I logged on as the same user, Demo, from my laptop running XP pro it worked. I sat looking at it for some time but couldn't figure it out. I know find, 2 weeks later, that it works on the server now! However I now have another issue where I have a user who cannot see any of the links to the Asset consoles, even though they are in the correct roles, unless I put them in the Administrator group. I have checked permissions on the forms and all is fine. So if there is anybody out there who understands how this works, please share. My installation is Server 7.5 patch 1 on a windows 2003 server using Oracle 10g. User tool is 7.5 patch 1 as well. Full ITSM 7.5.01 as well. Brian Bishop From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Sent: 01 July 2009 07:53 To: arslist@ARSLIST.ORG Subject: Application Entry points not doing anything ** Has anyone seen this (and have a fix or workaround) on the Windows User Tool? Using 7.1 P5 on XP workstations. We have 2 computers that display the application entry points, but nothing happens when you click on them. Server is 7.1 P5 Tried removing the tool and re-installing Tried to copy the ar_wut.js from a good machine to the bad Any thoughts before I tell them to reinstall the box? Thanks Jason _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Checked by AVG - www.avg.com Version: 8.5.375 / Virus Database: 270.13.1/2211 - Release Date: 06/30/09 11:37:00 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/Application-Entry-points-not-doing-anything-tp24285044p28082147.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AR System Clients and API's
Hi, Thanks for the information provided, the main reason why i started this thread , there is a issue with respect to the Application entry point execution. Please follow the below mentioned thread and provide some resolution to this issue, http://old.nabble.com/Application-Entry-points-not-doing-anything-td24285044.html#a28082147 http://old.nabble.com/Application-Entry-points-not-doing-anything-td24285044.html#a28082147 Misi Mladoniczky wrote: Hi again, One more thing. If you are doing performance tuning, you do not need to understand everything. Check out the presentation I did during WWRUG09, where I point out the most interesting API-calls: http://rrr.se/doc/WWRUG09_RRR_LogFilePerformanceTuning.pdf Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi, Thank you for this information.I have gone through these logs, it is really of great help. But i wanted to know one more thing, how these commands are getting initiated from the User tool, which file from the ARUser installed directory initiates this command sequence. Please provide this info, it will be of great help. Regards, Gopal Misi Mladoniczky wrote: Hi, The ARUser uses the C-API as described in the Programmers Guide PDF. The communication is Sun RPC over TCP. If you want to know exactly which calls ARUser makes, you can set the environment variable ARAPILOGGING=1 before starting it, and read the resulting arapires.log and arapicmd.log. You can also turn on Client- or Server-side API-logging. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi all, Need to now how the BMC Remedy User Client works with C API(existing communication) to access the AR Server(No custom API).Is there any documents that clearly describes this communication? Please someone provide information on this, it will be of great help. -- View this message in context: http://old.nabble.com/AR-System-Clients-and-API%27s-tp28045457p28045457.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/AR-System-Clients-and-API%27s-tp28045457p28073171.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/AR-System-Clients-and-API%27s-tp28045457p28082226.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Application Entry points not doing anything
Hi, This issue have been encountered in some machines/clients only(rather not to say it as users, bcoz we have tried accessing the Application entry point for Incident/Problem Management in home page using the same user name on different machines.It was working fine in some machines and in some it is not working). I have cleared the arf/arv files in the local machine ARHome, but its not working. Can you please tell us, is there any other location(client as well as in server) that we have to clear the arv/arf cache files? By using the arapires/arapicmd logs we found that the second ARExport which should retrieve the view of the form is not at all happening. Misi Mladoniczky wrote: Hi, ARExport-calls may not result in SQL-calls, if the data is cached on the server. Do you see this problem for all users on all clients? Have you tried removing all ARF/ARV-files? Try touching the objects involved, thus forcing a recache. You have to figure out how to enable the save-button without doing any real change. For example by changing a fields db-name, restoring it, and then hitting the save-button. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi all, As per the below analysis(Please read the below thread), we have went further analysis and found out that the two ARExport, First ARExport call - export the Form Second ARExport call - export the view This view export is not happening, please help us in resolving this issue. Regards, Gopal Gopal-srg wrote: Hi Jason/Brain Bishop, I am facing the same issue in ITSM 7.5 pathc001 installation(User client).When we analysed, found why it was happening but workaround not able to figure it out. Reason for non-response of Application entry poit for Incident/Problem : Below analysis is done using the Server logs/API logs and in comparison with the logs of others user who are able to access properly and also the logs for Asset/Change management which were accessed properly through their entry points. Whenever the form is opened newly(not cached in user client machine) following sequence was happening, 1.Through API ARExport is called which calls many sql based transactions,then the current API execution ends 2.Again one more time the ARExport is called,but in this case no sql transcations were made 3.At last, arInvokeForm is called follwed by the active link processing But in our case for Incident/Problem this ARExport is happening only once after that nothing happens. we dont know the how to solve this problem becuase these ARExport calls are made by the API's.We tried to replace the arapi.dll in the User installation directory(client) with dll file from the working system, this also didnt work. we are stuck up with this. Regards, Gopal Brian Bishop-3 wrote: Hi Jason, I have seen the same issue on a 7.5 patch 1 install user tool. I spent quite some time trying to figure out why the links to the Incident and Problem management consoles did nothing yet the other links worked. It was from a user tool installed on the server, windows 2003 running 7.5 and ITSM 7.5, but I found that if I logged on as the same user, Demo, from my laptop running XP pro it worked. I sat looking at it for some time but couldn't figure it out. I know find, 2 weeks later, that it works on the server now! However I now have another issue where I have a user who cannot see any of the links to the Asset consoles, even though they are in the correct roles, unless I put them in the Administrator group. I have checked permissions on the forms and all is fine. So if there is anybody out there who understands how this works, please share. My installation is Server 7.5 patch 1 on a windows 2003 server using Oracle 10g. User tool is 7.5 patch 1 as well. Full ITSM 7.5.01 as well. Brian Bishop From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Sent: 01 July 2009 07:53 To: arslist@ARSLIST.ORG Subject: Application Entry points not doing anything ** Has anyone seen this (and have a fix or workaround) on the Windows User Tool? Using 7.1 P5 on XP workstations. We have 2 computers that display the application entry points, but nothing happens when you click on them. Server is 7.1 P5 Tried removing the tool and re-installing Tried to copy the ar_wut.js from a good machine to the bad Any thoughts before I tell them to reinstall the box? Thanks Jason _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Checked by AVG - www.avg.com Version: 8.5.375 / Virus Database: 270.13.1/2211 - Release Date: 06/30/09 11:37:00
Re: Application Entry points not doing anything
Hi, In the machines we tested both the Client and Patch are all in the same level only(BMC Remedy User Client 7.5 Patch 002). Regards, Gopal Lyle Taylor wrote: Well, here's another thought: is your client at the same version and patch level on all the machines that you have tested this on? Perhaps the machine(s) that is having problems has an older client that needs to be updated to a newer patch release? Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gopal-srg Sent: Tuesday, March 30, 2010 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: Application Entry points not doing anything Hi, This issue have been encountered in some machines/clients only(rather not to say it as users, bcoz we have tried accessing the Application entry point for Incident/Problem Management in home page using the same user name on different machines.It was working fine in some machines and in some it is not working). I have cleared the arf/arv files in the local machine ARHome, but its not working. Can you please tell us, is there any other location(client as well as in server) that we have to clear the arv/arf cache files? By using the arapires/arapicmd logs we found that the second ARExport which should retrieve the view of the form is not at all happening. Misi Mladoniczky wrote: Hi, ARExport-calls may not result in SQL-calls, if the data is cached on the server. Do you see this problem for all users on all clients? Have you tried removing all ARF/ARV-files? Try touching the objects involved, thus forcing a recache. You have to figure out how to enable the save-button without doing any real change. For example by changing a fields db-name, restoring it, and then hitting the save-button. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi all, As per the below analysis(Please read the below thread), we have went further analysis and found out that the two ARExport, First ARExport call - export the Form Second ARExport call - export the view This view export is not happening, please help us in resolving this issue. Regards, Gopal Gopal-srg wrote: Hi Jason/Brain Bishop, I am facing the same issue in ITSM 7.5 pathc001 installation(User client).When we analysed, found why it was happening but workaround not able to figure it out. Reason for non-response of Application entry poit for Incident/Problem : Below analysis is done using the Server logs/API logs and in comparison with the logs of others user who are able to access properly and also the logs for Asset/Change management which were accessed properly through their entry points. Whenever the form is opened newly(not cached in user client machine) following sequence was happening, 1.Through API ARExport is called which calls many sql based transactions,then the current API execution ends 2.Again one more time the ARExport is called,but in this case no sql transcations were made 3.At last, arInvokeForm is called follwed by the active link processing But in our case for Incident/Problem this ARExport is happening only once after that nothing happens. we dont know the how to solve this problem becuase these ARExport calls are made by the API's.We tried to replace the arapi.dll in the User installation directory(client) with dll file from the working system, this also didnt work. we are stuck up with this. Regards, Gopal Brian Bishop-3 wrote: Hi Jason, I have seen the same issue on a 7.5 patch 1 install user tool. I spent quite some time trying to figure out why the links to the Incident and Problem management consoles did nothing yet the other links worked. It was from a user tool installed on the server, windows 2003 running 7.5 and ITSM 7.5, but I found that if I logged on as the same user, Demo, from my laptop running XP pro it worked. I sat looking at it for some time but couldn't figure it out. I know find, 2 weeks later, that it works on the server now! However I now have another issue where I have a user who cannot see any of the links to the Asset consoles, even though they are in the correct roles, unless I put them in the Administrator group. I have checked permissions on the forms and all is fine. So if there is anybody out there who understands how this works, please share. My installation is Server 7.5 patch 1 on a windows 2003 server using Oracle 10g. User tool is 7.5 patch 1 as well. Full ITSM 7.5.01 as well. Brian Bishop From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Sent: 01 July 2009 07:53 To: arslist
ARValidateFormCache
Hi all, Need to know some information the ARValidateFormCache API call.Have gone through the API Programmer's PDF, but it describes only about API function/Struct definition. In our client, even we clear the local file cache(ARHome), when we try to access an application entry point link(previously application is opened and closed, after that the cache were cleared and in same login session) this ARValidateFormCache API has been called. We though that this API will be called only when the files are in the local client cache(ARHome), but this is not the case. Is this ARValidateFormCache refereing to any cache made in server? If so, in server(ARS 7.5 - Linux OS ) were the cache files are stored? Please guide us in solving this issue. Regards, Gopal -- View this message in context: http://old.nabble.com/ARValidateFormCache-tp28086744p28086744.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AR System Clients and API's
Hi, Thank you for this information.I have gone through these logs, it is really of great help. But i wanted to know one more thing, how these commands are getting initiated from the User tool, which file from the ARUser installed directory initiates this command sequence. Please provide this info, it will be of great help. Regards, Gopal Misi Mladoniczky wrote: Hi, The ARUser uses the C-API as described in the Programmers Guide PDF. The communication is Sun RPC over TCP. If you want to know exactly which calls ARUser makes, you can set the environment variable ARAPILOGGING=1 before starting it, and read the resulting arapires.log and arapicmd.log. You can also turn on Client- or Server-side API-logging. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi all, Need to now how the BMC Remedy User Client works with C API(existing communication) to access the AR Server(No custom API).Is there any documents that clearly describes this communication? Please someone provide information on this, it will be of great help. -- View this message in context: http://old.nabble.com/AR-System-Clients-and-API%27s-tp28045457p28045457.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/AR-System-Clients-and-API%27s-tp28045457p28073171.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
