CMDB PrimaryCapability and CapabilityList Fields
Hi experts! I have a little concern about the Capability List field in CMDB / Asset I have added new entries (within the Class Manager) to the Primary Capability field, but I do not see them, neither other ones from the Primary Capability field at the Capability List, Is there something I'm missing here? CMDB 2.1 Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
CMDB Capability List
Hi experts! I have a little concern about the Capability List field in CMDB / Asset I have added new entries (within the Class Manager) to the Primary Capability field, but I do not see them, neither other ones from the Primary Capability field at the Capability List, Is there something I'm missing here? CMDB 2.1 Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
CMDB Fields audit
Hi y'all I have a big question that hopefully someone would give me some light in the dark. I've been requested to enable the audit for the following fields at Computer System Class: CreateDateLastModifyByModifiedDate I enabled the audit log for them, but not get information at Audit log (Both audits are turned on; at Computer System and Base Element classes) Giving a second look, I'm afraid this is not possible since those fields are changed by system and not the user itself, so for getting them audited I'd need to create three fields and filled them by workflow each time the CI is modified (CreateDate should be logged once) and enable the audit for these three hidden new fields... Would you say that this is the right approach? Thanks! Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
CMDB Field audit
Hi Listers! Just to check with you a assumption of mine, Is it possible to enable the audit for Create Date, Last Modified Date and Last Modify By fields on Atrium (BMC Computer System Class).. My understanding is that those fields are not in the scope of the audit since those fields are not implicit get modified by user, system update their values on submit/modify operations. Is this correct? Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AIE Flat File to CMDB question
Hi Jesus! Yes actually I've already created the TBL file and with the utility from file extraction that helped me to create rightly the data mappings I'm thinking that for future mappings create a BAT File to just execute on the path I need to create the TBL files, but it will depend on the automation level customers may need. Saludos! Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Wed, 8 Jan 2014 16:07:04 -0600 From: jesus.ort...@lyondellbasell.com Subject: Re: AIE Flat File to CMDB question To: arslist@ARSLIST.ORG ** Hugo, This advice assumes that you are working on Windows and using a CSV:Start over again with a new data mapping. Place the file in your expected location, but take out the TBL file from that location and just leave the csv. Create the new data mapping and point it to the file location, like d:\program files\bmc software\atrium core\AIE\Server 64\data, then save. See if the TBL file was created for you. Proceed from there and verify that you can see the fields in the “Data Field Mapping” tab on the CI Class Mapping. I had a lot of issues with data maps over the past few months. Sometimes it is easier to start fresh because AIE is so finicky. Si se puede, Hugo!From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hugo Ruesga Sent: Thursday, January 02, 2014 4:45 PM To: arslist@ARSLIST.ORG Subject: AIE Flat File to CMDB question ** Hhi Listers; I'm working with AIE but found something odd. I'm creating a Data mapping from a Flat file to push data into our CMDB, however and besides that I already have the .tbl file in place, when I'm creating the data mapping I'm not able to find none of the fields associated. I thought this is being done automatically when placing the tbl file path on the data mapping. Am I doing something wrong? Thanks in advance Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868P Please consider the environment before printing this emailThe information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _ARSlist: "Where the Answers Are" and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: [Solved] AIE Flat File to CMDB question
Thanks Carl; I used the utilities from the server and that created the files I needed. Thanks everyone for your advice on this. Much appreciated and a prosperous and thriving 2014 for you all. cheers Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Fri, 3 Jan 2014 03:39:33 -0500 From: da...@charterstechnologies.com Subject: Re: AIE Flat File to CMDB question To: arslist@ARSLIST.ORG ** Hey Roger, a flat file makes it impossible to have relationships Sincerly, David ChartersCharters Technologies317-331-8985 Original message From: Roger Justice Date:01/02/2014 7:07 PM (GMT-05:00) To: arslist@ARSLIST.ORG Subject: Re: AIE Flat File to CMDB question ** I have found that a csv file is easier to work with, can you use this format? -Original Message- From: Hugo Ruesga To: arslist Sent: Thu, Jan 2, 2014 5:44 pm Subject: AIE Flat File to CMDB question ** Hhi Listers; I'm working with AIE but found something odd. I'm creating a Data mapping from a Flat file to push data into our CMDB, however and besides that I already have the .tbl file in place, when I'm creating the data mapping I'm not able to find none of the fields associated. I thought this is being done automatically when placing the tbl file path on the data mapping. Am I doing something wrong? Thanks in advance Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: AIE Flat File to CMDB question
Hi Roger Yes, in fact; The file I want to process is a CSV file; however in the data mapping I cannot pull the column names to map the primary key and the rest of the columns. Any advise? Enviado desde mi iPhone > El 02/01/2014, a las 18:07, "Roger Justice" escribió: > > ** > I have found that a csv file is easier to work with, can you use this format? > -Original Message- > From: Hugo Ruesga > To: arslist > Sent: Thu, Jan 2, 2014 5:44 pm > Subject: AIE Flat File to CMDB question > > ** > Hhi Listers; > > I'm working with AIE but found something odd. I'm creating a Data mapping > from a Flat file to push data into our CMDB, however and besides that I > already have the .tbl file in place, when I'm creating the data mapping I'm > not able to find none of the fields associated. I thought this is being done > automatically when placing the tbl file path on the data mapping. Am I doing > something wrong? > > Thanks in advance > > Hugo Ruesga > Software Development Advisor > US 972.577.7000 x 332.3868 > MX +52 (33) 3332.3868 > P Please consider the environment before printing this email > The information contained in and transferred with this electronic message is > intended only for the recipient(s) designated above, it is protected by law > and it may contain information which is privileged and confidential. If you > are not the intended recipient, please do not read, copy, or use it, and do > not disclose it to others. Please notify the sender of the delivery error by > replying to this message, and then delete it from your system. Thank you. > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
AIE Flat File to CMDB question
Hhi Listers; I'm working with AIE but found something odd. I'm creating a Data mapping from a Flat file to push data into our CMDB, however and besides that I already have the .tbl file in place, when I'm creating the data mapping I'm not able to find none of the fields associated. I thought this is being done automatically when placing the tbl file path on the data mapping. Am I doing something wrong? Thanks in advance Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
[OT]-Anybody has heard or worked for Systems USA IT sysusit
My good fellows from Remedy, I'm sort curious about this company Systems USA IT, since they're offering me job on United States (I'm placed in Mexico City) but I'd like to know if this is a serious consultant firm, I checked their website and tried to google for more information about company's reputation. Does anyone has heard from them before or worked with them to know about their reputation? Thanks in advance. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: unsubscribe
YOLO Hugo Ruesga Systems Software Consultant / BMC Certified Enviado desde mi iPad El 07/06/2013, a las 18:49, "Joe D'Souza" escribió: > ** > L*O*L* > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller > Sent: Friday, June 07, 2013 7:13 PM > To: arslist@ARSLIST.ORG > Subject: Re: unsubscribe > > ** > Too short for all these emails :) > > > On Fri, Jun 7, 2013 at 3:59 PM, Steve Kallestad wrote: > ** > I had the same thought. > > Enjoy the weekend Joe > > > > On Fri, Jun 7, 2013 at 3:47 PM, Joe D'Souza wrote: > ** > This actually sounds funny in a very twisted way.. The signature line “Life > is short enjoy it” and an unsubscribe request.. > > > > Oh well its Friday. Weekends are short. enjoy them! > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Gee > Sent: Friday, June 07, 2013 4:52 PM > To: arslist@ARSLIST.ORG > Subject: unsubscribe > > > > Life is short enjoy it. > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: [URGENT]Use Alter Table Alter Column on Remedy ARS
That's the funny part, no error on both logs. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. > Date: Thu, 9 May 2013 13:59:17 + > From: frederick.w.gro...@xo.com > Subject: Re: [URGENT]Use Alter Table Alter Column on Remedy ARS > To: arslist@ARSLIST.ORG > > 552I would have expected that to show up in the SQL log or the server's > arerror.log at least > > The info for 552 is: > An SQL database error occurred during an operation against the database. An > associated error message contains the full text of the error message from the > database. > > The error is often a message about running out of space in the database log > or data area. You can correct this by increasing the size of the data area or > by flushing or increasing the size of the log area. > > > One thing I just thought of ... Is the field you are increasing used in an > index? Some database versions can't handle indexes of more than 256 > characters total in length (I don't remember specifics on MS SQL Server > versions). > > Fred > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Hugo Ruesga > Sent: Thursday, May 09, 2013 8:50 AM > To: arslist@ARSLIST.ORG > Subject: Re: [URGENT]Use Alter Table Alter Column on Remedy ARS > > ** > The only message that appears on the Admin is: > > "Field operation failed on server 112 ARRERR (552)" > > Hugo Ruesga > Software Development Advisor > US 972.577.7000 x 332.3868 > MX +52 (33) 3332.3868 > > > -Original Message- > > Date: Wed, 8 May 2013 17:50:10 + > > From: frederick.w.gro...@xo.com > > Subject: Re: [URGENT]Use Alter Table Alter Column on Remedy ARS > > To: arslist@ARSLIST.ORG > > > > But what SQL Error are you receiving in the Admin tool? > > > > I have had in the past, errors from the Admin tool about Views not being > > created, and those will not affect ARS (as the DB Views are not used by > > ARS). > > > > Fred > > > > Thanks for your response > > Hugo Ruesga > > Software Development Advisor > > US 972.577.7000 x 332.3868 > > MX +52 (33) 3332.3868 > > > > > > -Original Message- > > From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] > > On Behalf Of Hugo Ruesga [lord_dyna...@outlook.com] > > Sent: Tuesday, May 07, 2013 21:58 > > To: arslist@ARSLIST.ORG > > Subject: [URGENT]Use Alter Table Alter Column on Remedy ARS > > ** > > Guys, > > > > Besides that this could be a really silly question. I'd like to check with > > all of the gurus here. > > > > I need to increase the length of the RLS field on Remedy (ARS 7.0.01 patch > > 007) over a custom development, but when I do this on the Admin, It returns > > an SQL error, and field is not saved on the form. > > > > I went further and find that this table on the properties for the ARSystem > > DB (SQL Server) the table is labeled as t instead of T, what makes me think > > that someone had already played with the form. Question here is: Will I > > broke more at DB if I modify this field by using alter table and alter > > column commands? > > > > Thanks > > Hugo Ruesga > > Software Development Advisor > > US 972.577.7000 x 332.3868 > > MX +52 (33) 3332.3868 > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: [URGENT]Use Alter Table Alter Column on Remedy ARS
The only message that appears on the Admin is: "Field operation failed on server 112 ARRERR (552)" Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. > Date: Wed, 8 May 2013 17:50:10 + > From: frederick.w.gro...@xo.com > Subject: Re: [URGENT]Use Alter Table Alter Column on Remedy ARS > To: arslist@ARSLIST.ORG > > But what SQL Error are you receiving in the Admin tool? > > I have had in the past, errors from the Admin tool about Views not being > created, and those will not affect ARS (as the DB Views are not used by ARS). > > Fred > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Hugo Ruesga > Sent: Wednesday, May 08, 2013 11:21 AM > To: arslist@ARSLIST.ORG > Subject: Re: [URGENT]Use Alter Table Alter Column on Remedy ARS > > ** > Thanks for your replies. > > Fred; > > I'm aware that SQL is not case sensitive, however it must have something to > do, since if I attempt to modify any existing field on the forms labeled as t > instead of T, I received the SQL error. I turned on the SQL log, but couldn't > find any specific message that could lead to determine if the query is > failing. However new fields added to the form are available for modification. > Really weird, for sure; also I recall do not modifying by SQL ARS table > structure, however could find technical notes and it mentions the chance of > use Alter table command. But only on DB2. > > About the other chance mentioned by Phil, that could be the best approach, > but I have the limitation about time, table has been there for 10 years, but > don't know when it was modified, and data would take more than the time I had > (last night i released a new WF on that form for setting rightly RLS field). > However if it fails, I'd give a shot to recreate the form from the ground. > Even I tried to import the DEV form, but it failed too. but guess I'll need > to wait and give a try to Phil's recommendation. > > Thanks for your response > Hugo Ruesga > Software Development Advisor > US 972.577.7000 x 332.3868 > MX +52 (33) 3332.3868 > > > -Original Message- > Date: Wed, 8 May 2013 09:47:13 -0500 > From: pmurn...@windwardits.com > Subject: Re: [URGENT]Use Alter Table Alter Column on Remedy ARS > To: arslist@ARSLIST.ORG > > ** > Hugo: > > I'm working from memory on this solution, so I'd recommend allowing a few > hours for other listers to comment on it -- just in case I'm forgetting > something. I'd also recommend opening a support incident with BMC to verify > the procedure before performing it. > > If you have a development ARS server, you could export the form and related > workflow from the production ARS server, and see if it will import into the > development server. If successful, then you could proceed with the > following... > > 1. Stop the ARS services, back up your database, and start the ARS services > 2. Export the data from the production form into an .arx file > 3. Export the form and related workflow into a .def file > 4. Delete the form > 1. If a warning appears about join forms that depend on this form, then do > not delete and cancel this procedure > 2. If the delete fails (eg, ARS is unable to make SQL drop the table), then > cancel this procedure, stop the ARS services, restore the database from > backup, and start the services again > 5. Import the form from the .def file into production > 6. Import the data from the .arx file > 7. Import the remaining workflow from the .def file > > This procedure will re-create the form cleanly. > > HTH, > --Phil > > -Original Message- > From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On > Behalf Of Hugo Ruesga [lord_dyna...@outlook.com] > Sent: Tuesday, May 07, 2013 21:58 > To: arslist@ARSLIST.ORG > Subject: [URGENT]Use Alter Table Alter Column on Remedy ARS > ** > Guys, > > Besides that this could be a really silly question. I'd like to check with > all of the gurus here. > > I need to i
Re: [URGENT]Use Alter Table Alter Column on Remedy ARS
Thanks for your replies. Fred; I'm aware that SQL is not case sensitive, however it must have something to do, since if I attempt to modify any existing field on the forms labeled as t instead of T, I received the SQL error. I turned on the SQL log, but couldn't find any specific message that could lead to determine if the query is failing. However new fields added to the form are available for modification. Really weird, for sure; also I recall do not modifying by SQL ARS table structure, however could find technical notes and it mentions the chance of use Alter table command. But only on DB2. About the other chance mentioned by Phil, that could be the best approach, but I have the limitation about time, table has been there for 10 years, but don't know when it was modified, and data would take more than the time I had (last night i released a new WF on that form for setting rightly RLS field). However if it fails, I'd give a shot to recreate the form from the ground. Even I tried to import the DEV form, but it failed too. but guess I'll need to wait and give a try to Phil's recommendation. Thanks for your response Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Wed, 8 May 2013 09:47:13 -0500 From: pmurn...@windwardits.com Subject: Re: [URGENT]Use Alter Table Alter Column on Remedy ARS To: arslist@ARSLIST.ORG ** Hugo: I'm working from memory on this solution, so I'd recommend allowing a few hours for other listers to comment on it -- just in case I'm forgetting something. I'd also recommend opening a support incident with BMC to verify the procedure before performing it. If you have a development ARS server, you could export the form and related workflow from the production ARS server, and see if it will import into the development server. If successful, then you could proceed with the following... Stop the ARS services, back up your database, and start the ARS services Export the data from the production form into an .arx file Export the form and related workflow into a .def file Delete the form If a warning appears about join forms that depend on this form, then do not delete and cancel this procedure If the delete fails (eg, ARS is unable to make SQL drop the table), then cancel this procedure, stop the ARS services, restore the database from backup, and start the services again Import the form from the .def file into production Import the data from the .arx file Import the remaining workflow from the .def file This procedure will re-create the form cleanly. HTH, --Phil From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Hugo Ruesga [lord_dyna...@outlook.com] Sent: Tuesday, May 07, 2013 21:58 To: arslist@ARSLIST.ORG Subject: [URGENT]Use Alter Table Alter Column on Remedy ARS ** Guys, Besides that this could be a really silly question. I'd like to check with all of the gurus here. I need to increase the length of the RLS field on Remedy (ARS 7.0.01 patch 007) over a custom development, but when I do this on the Admin, It returns an SQL error, and field is not saved on the form. I went further and find that this table on the properties for the ARSystem DB (SQL Server) the table is labeled as t instead of T, what makes me think that someone had already played with the form. Question here is: Will I broke more at DB if I modify this field by using alter table and alter column commands? Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _
[URGENT]Use Alter Table Alter Column on Remedy ARS
Guys, Besides that this could be a really silly question. I'd like to check with all of the gurus here. I need to increase the length of the RLS field on Remedy (ARS 7.0.01 patch 007) over a custom development, but when I do this on the Admin, It returns an SQL error, and field is not saved on the form. I went further and find that this table on the properties for the ARSystem DB (SQL Server) the table is labeled as t instead of T, what makes me think that someone had already played with the form. Question here is: Will I broke more at DB if I modify this field by using alter table and alter column commands? Thanks Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: BMC Chat support (My eService)
Thanks Jason :-) That helped me a lot and started doing some further research, so far nothing seems to be failing, stdout log sends mostly ok with CNS calls; normally when it fail is due arplugin failure. Also debugging by SAC found some root causes for existing issues, but nothing at all about CNS... Is there a way to extract a log just for CNS? Thanks a log Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Tue, 16 Apr 2013 17:47:43 -0700 From: jason.mil...@gmail.com Subject: Re: BMC Chat support (My eService) To: arslist@ARSLIST.ORG ** Hi Hugo, I took a look at the 7.6.04 documentation to get up to speed a bit. Some of the end user UI forms appear to have been rewritten in native web technologies vs. Remedy forms when we used it.A really helpful feature that I hope made its way into the new UI is turning On the Show Debug Info setting in the Chat Server Settings sections. This would show all of the page holders that were normally hidden and by seeing the data in the field we could find an issue many times. Hopefully this can still be done in the new UI. Likewise there were also some special URLs and commands could be use for troubleshooting. Example:https:///cns/myalerts?&type=rla&uid= would verify that CNS is working for an agent Entering [botdebug] while talking to Jenn would give you debug info.I am not sure if these things are still around but they were very helpful. We only used English so that is one level of complexity we never had to worry about. Are you using SSL? Once thing that cause us some trouble were improperly configured certificate chains. Similar to what you seem to be experiencing most everything appeared to work except a feature here and then because some of the Java code was very strict about a fully trusted connection. In your example it sounds like there could be an issue in the CNS (Chat Notification Servlet) process. I assume CNS is still the mechanism that would alert a support agent in 7.6.04. Have you looked at any of the CNS log files? I am figuring the my-eService guys are still employed by BMC (I haven't talked to any of them since Oct. though so anything is possible). If you can get past Support and in contact with one of them I am sure they'll be able to help. As quick as BMC turned VCR around as their own product I can't imagine that a great deal changed structurally between 7.6.04 and 8. I am guessing that much of the troubleshooting for 8 will apply to 7.6.04 as well so I would hope that Support wouldn't completely give up on you just because you are on 7.6.04. Jason On Tue, Apr 16, 2013 at 6:55 AM, Hugo Ruesga wrote: ** Thanks :-) Let me describe the situation: We have customers on multiple locations; because of this we had created multiple topics, labeled EMEA_ These topics are associated to it's particular support queue on the VChat; however when a chat is being created using a topic, these agents do not receive any alerts on the Support agent console, neither banner or any other notifications. I enabled the chat alerts banner settings for the members of the queues, but still not seeing anything. The $64,000 question is: how to debug this? I digged on the manuals but not finding anything useful and I'm running out of options and time to find and solve this. Any help will be highly appreciated. Cheers Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. From: david_laur...@bmc.com To: lord_dyna...@outlook.com Date: Mon, 15 Apr 2013 18:31:18 -0500 Subject: RE: BMC Chat support (My eService) Hi Hugo, What issues are you facing with Chat at the moment? Do you have issue ids that I can look up for you? Thanks David Laurent Senior Manager Asia Pacific Customer Support phone: +61 (0) 396574402 mobile: +61 (0) 400
BMC Chat support (My eService)
Listers; As always looking for some wisdom here. I’ve a couple of doubts about BMC Chat configuration but this is for version 7.6.04 of BMC Chat known also as VChat or My eService VChat for Remedy. I’d tried to escalate my doubts to BMC Support but seems they only officially recognize BMC Chat 8 as supported version, for that reason I’m stuck at this point, tried to going to My eService portal looking for some answers and directs me to BMC Site (however there are a lot of inactive links on My eService portal). Hope some of you had implemented VChat and could point me on the right direction Cheers Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
VChat Integration with Incident Managment 7.0.3
Hi listers, I'm following some clues on this, and guess maybe some of you had integrted VChat with Remedy for your Service Desk; I'm currently searching for some whitepapers and also technical documentation on how does this integration works, (underlying commands, vchat architecture, etc). Google hasn't been of much help this time. Any lead on this will be highly appreciated. Great day to everyone, and thanks in advance Hugo Ruesga Software Development AdvisorP Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Finding a Active Link ID
Hi Mark; Well actually, that qualification is built on the way, that seems that an AL Guide is building the qualification criteria for the option you selected from the Overview Panel. To be more specific and towards minimizing your search time; when you use All My Groups feature, qualification is build to retrieve all records, no matter the assignee, belonging your assigned gropus, and by all records I'm talking about all ITSM records you may be handling, unless you have modified the search parameters on the Options of the console. So you're more likely to receive the list of Incidents, problems, changes and tasks assigned to all of your support groups configured for your people record. And asking to your question about finding the AL, you'll need to use a friendly tool such as ARUtilities to find out the field 101767 and found the AL that performs action to that field, that will retrieve you the list of all AL related. Happy Friday for you too. Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Fri, 14 Dec 2012 12:50:35 -0500 From: mbritt...@navisite.com Subject: Finding a Active Link ID To: arslist@ARSLIST.ORG ** Hi All & TGIF, We are new to ITSM. One question that has come is what is search criteria when I select Assigned to All My Groups in the Incident Console? Let’s say I am in the IT Staff group. Are the results where the Assigned Group = IT Staff, the Owner Group i= IT Staff or both? I tried to figure this out by running Active Link logging and thought I had it until I encountered PERFORM-ACTION-ACTIVE-LINK 128 101767 Is there an easy way to find the active link? Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite – A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ITSM 7.6.04 - User Permissions
Hi Claire; I suggest you to go direct to the user form and query by License type and try to override what you did, also as Tauf says, go to CTM People permission form and query records for the users you modified, and manually delete duplicate records if any. Cheers Hugo Ruesga Systems Software Consultant / BMC Certified Enviado desde mi iPad El 09/11/2012, a las 19:51, "Sanford, Claire" escribió: > I thought I was being clever and deleted the Application License info from > about 10 users records. I wanted to make a wholesale change rather than do > them one at a time. > > The problem is that the system is now telling me I have exceeded my license > count and won't let me assign them the licenses. > I know I have them available because 5 of the 10 had them already. > > What do I need to do to fix this? Of course it is Friday evening and support > has gone home! > > ITSM 7.6.04 SP2 > ARS 7.6.04 SP3 > Oracle 11.2.0.3.0 - 64bit Production > Win 2008 Server > > Claire Sanford > Information Systems Division > Memorial Hermann Healthcare System > claire.sanf...@memorialhermann.org > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Remedy Integration
Adarsh; As far as i can read you can also explore this by using webservices, you can read through it the information of a staging form. However you are also needing for a scalation for it. Another approach si by coding a batch/shell file that could use runmacro to read a csv file form the DB and with this you'll be able to trigger The workflow you may need form The staging form. Hugo Ruesga Systems Software Consultant / BMC Certified Enviado desde mi iPad El 06/11/2012, a las 06:07, "Adarsh" escribió: > ** Hi Guys, > > I am sure you might come across this question in past, if someone could > please help me with this .. > > I am currently working on an integration where users can send a SMS to get an > Incident created. > > Sms sent by an user is captured in one of the table in the arschema. I have > created a view table in remedy to view the data in this table. > > based on the phone no of the users I will be capturing the users details and > these details with required fields to generate an incident will be pushed to > incident interface create form. > > Now !!! I dont want to use an escalation to trigger the filters :-( .. > > even if i write a trigger in the database which would push all the values to > incident interface form still the incident wont get created as the filter > wont come to know about the table update .. > > Is there any other way I can get the filter triggered once there is a new > entry in the view form. I somewhere read about using API calls or web > services but its not mentioned anywhere how to use it. > > I am using remedy 7.6.04 > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: ARERR 300 - Malloc failed on server.
Unfortunately, this error doesn’t have a specific behavior and root cause I recommend to you is to monitor if the server is not running out of memory and create dedicated queues for any process that pushes data to your ARS, also check if the transaction log of the DB is not having problems Reconfigure your log level to “detailed” and turn on the api and sql log, also as preventing try to increase the number of threads (List) of the server. Best Regards Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Wed, 11 Feb 2009 15:19:35 -0800 From: lmuhletha...@firstrepublic.com Subject: ARERR 300 - Malloc failed on server. To: arslist@ARSLIST.ORG ** Listers ~ several users have encountered the “ARERR 300 - Malloc failed on server” error when trying to launch an incident. Additionally, the table in the IM Console doesn’t list any incidents even though I know there are some (evidenced by my being able to scroll through the table and highlight various rows, even though nothing appears). We don’t reboot or restart services on a regular basis and from what I can tell from the error messages doc info below, this may contribute to the problem. I’d like to restart the arserver service, but not before I’ve gotten suggestions from you folks… Any help is greatly appreciated. Malloc failed on server. The system encountered an error during a call to allocate space. The failure occurred on the server during processing of a call from the client. In general, this error occurs when too many processes are running or when some processes have grown to occupy most or all available memory on the server. Recover the memory by shutting down unneeded processes or by restarting processes that have been running for a while. Windows Server 2003 SQL Server 2005 MidTier: IIS 6 (Apache Tomcat) Java: 1.5.0_15 AR Server / Admin / Client - 7.1.00 Patch 002 7.0.03 Patch 006 Service Desk Asset Management Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank & Trust Co., FSB__Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _ Realiza búsquedas en Internet y llévate hasta ¡Un Auto! http://www.ganabuscando.com/Default.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: SRM - "Add to favorites" and "Add to cart"
You may need to check out the jsp files in order to see the code of this buttons and remove the references Regards Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. > Date: Wed, 19 Nov 2008 12:57:42 -0600> From: [EMAIL PROTECTED]> Subject: SRM > - "Add to favorites" and "Add to cart"> To: arslist@ARSLIST.ORG> > Hello > everyone,> > Does anyone know how to disable ADD TO FAVORITES and ADD TO > CART> buttons in BMC Remedy Service Request Management?> > Any help or advice > would be greatfully appreciated ...> > BR,> Mauricio> > > ___> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org> Platinum Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" _ Realiza búsquedas en Internet y llévate hasta ¡Un Auto! http://www.ganabuscando.com/Default.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: database instance move
You must change all the references to the ar.cfg file (ar.conf) regarding your current instance. Also you must check and be sure that your host file has been update if your hosts name changes for the app server and the db server (just in case that the db is set on a remote location). An easiest way that I use on windows/SQL env is the next: * Load your current SQL DB on the new SQL Server... Load tables, permissions, users, etc. * Move all your filesystem (or directories in this case) and place it in the same location from your current server into the new one. * Run the installer for ARS, and chose the upgrade option (If you have custom views of fields on User and Group Forms, i recommend that have a backup from this forms and data, if you dont have any customization, the backup is not needed) * Enjoy the show!!! (Just Kidding) Regards Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Thu, 9 Oct 2008 12:05:06 -0700From: [EMAIL PROTECTED]: database instance moveTo: [EMAIL PROTECTED] Hi group, We need to move the ARSystem database from the old SQL instance to a new SQL instance. Can you please let me know what the application connection strings (like changing the database name in ar.cfg etc.) may be changed? What are the steps to be followed for that, or what are the precautions that need to taken prior to the move. We are on AR Server 7.1 Patch 3, SQL server 2005 and windows 2003 R2. The environment its going to be moved to is going to be similar. We are not trying to migrate the AR Server installation to a new machine but just moving the tables in the ARAdmin account in the old SQL instance to a new instance of SQL Server. Do I need to make any changes for the Mid-Tier settings to make it work? Thanks Sivarama__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _ Es tu última oportunidad para ganar premios por el simple hecho de buscar en internet. http://www.ganabuscando.com/Default.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: OT:Friday Humor
LOL. Yeah, i know that the forum is for somethings that are more important but we can make time for laugh. Actually I'm still laughing because some of the phrases, that makes my mind that too much problems are non exclusive from Mexico LOL Good one Gidd!!! ^_^ Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Fri, 26 Sep 2008 10:32:54 -0700From: [EMAIL PROTECTED]: OT:Friday HumorTo: [EMAIL PROTECTED] "John McCain showed up without running mate Sarah Palin, which is a shame because she actually has a lot of experience with financial matters. You know, she lives right next to a bank." "John McCain wants to suspend his debate with Barack Obama until the economic crisis is over. And Sarah Palin wants to suspend her debate with Joe Biden until she can find Europe on a map." "President Bush has been speaking out about the Wall Street bailout. And today, a reporter asked him what he planned to do about AIG. Yeah. Bush got upset and said, 'Why does everyone always spell in front of me?'" "Here's good news: George W. Bush says that he is committed to fighting global warming. Yeah, well, he nipped that in the bud, didn't he? ... President Bush says he's really going to buckle down now and fight global warming. As a matter of fact, he announced today he's sending 20,000 troops to the sun" "According to a new U.N. report, the global warming outlook is much worse than originally predicted. Which is pretty bad when they originally predicted it would destroy the planet." "President Bush has a plan. He says that if we need to, we can lower the temperature dramatically just by switching from Fahrenheit to Celsius" Two State Department employees were fired -- this is a bit of a scandal -- because they were looking at Barack Obama's passport file. Not only that, but the same person was also looking at John McCain's Civil War records." "Vice Presidential nominee Sarah Palin today said she thinks the economy needs some shaking up and some fixin'. I'm pretty sure is also her recipe for oven-baked chicken." "Sarah Palin's been spending the last couple of days being briefed by advisers on what she needs to know to be John McCain's vice president. That's true. Yeah. Apparently, the first thing they taught her was CPR." "At my age, any scream is a good scream." --Former President Bill Clinton, on an Iowa woman mistaking him for Bob Barker Regards…Gidd __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _ Es tu última oportunidad para ganar premios por el simple hecho de buscar en internet. http://www.ganabuscando.com/Default.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Issues with IE
Thanks Joe: Actually we didn't remove fields, just added functionality; so we can ignore that fact, but the cache could be a good option. Regards Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Thu, 18 Sep 2008 13:49:12 -0700From: [EMAIL PROTECTED]: Re: Issues with IETo: [EMAIL PROTECTED] In this case it is possibly a server cache getting redundant after a deletion of a field? I think I saw that happen when the results list was modified (fields removed). Joe - Original Message From: LJ Longwing <[EMAIL PROTECTED]>To: [EMAIL PROTECTED]: Thursday, September 18, 2008 4:40:17 PMSubject: Re: Issues with IE** Any time I have experienced a 'Caught Exception' error it is either Server Cache or Client Cache related, clear both and see if the problem goes away. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hugo RuesgaSent: Thursday, September 18, 2008 2:34 PMTo: [EMAIL PROTECTED]: Issues with IE ** Listers: We have a little issue Environment:Sybase 15.0.1Solaris 10ARS 7.1Mid Tier 7.1Java 1.5.0_12Tomcat 5.5.25 When we try to open some forms we can receive any of this errors: Caugh exception: Object doesn't support this property or methodInternet Explorer cannot open the Internet site Operation AbortedCaugh exception: 'this.mColFields[...].mObj' is null or not an object Anyone of you have seen something like this? The most annoying of this issue is that doesn't exist a pattern to see if its a configuration, a bug or another thing. Any suggests are accepted Regards Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you.__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _ Realiza búsquedas en Internet y llévate hasta ¡Un Auto! http://www.ganabuscando.com/Default.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Mail Error
Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Thu, 18 Sep 2008 13:35:50 -0700From: [EMAIL PROTECTED]: Re: Mail ErrorTo: [EMAIL PROTECTED] Has everyone on the list been receiving an email from this address with the contents as seen below? Or is it just me? Joe - Original Message From: johnson karicotte <[EMAIL PROTECTED]>To: [EMAIL PROTECTED]: Thursday, September 18, 2008 4:25:05 PMSubject: Mail Error** Mail Error__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _ Es tu última oportunidad para ganar premios por el simple hecho de buscar en internet. http://www.ganabuscando.com/Default.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Issues with IE
Listers: We have a little issue Environment: Sybase 15.0.1 Solaris 10 ARS 7.1 Mid Tier 7.1 Java 1.5.0_12 Tomcat 5.5.25 When we try to open some forms we can receive any of this errors: Caugh exception: Object doesn't support this property or method Internet Explorer cannot open the Internet site Operation Aborted Caugh exception: 'this.mColFields[...].mObj' is null or not an object Anyone of you have seen something like this? The most annoying of this issue is that doesn't exist a pattern to see if its a configuration, a bug or another thing. Any suggests are accepted Regards Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _ P.D. Checa las nuevas fotos de mi Space http://home.services.spaces.live.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: SLA Help
The integrator installer is for the integration for ITSM 7 Although, It sounds like a creepy story that you could install SLA 6x with ITSM 7x, but If you made it, that was a lucky one! Because you have different versions, on a single way you wont be able to integrate yor SLA 6 with IM 7x, but you can try to integrate it. On SLA 6x you could "attach" and "monitor" other forms and 3rd applications, check out the Manual of SLA 6x there you will find how to monitor other forms with SLA. Regards Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Thu, 18 Sep 2008 19:10:56 +0100From: [EMAIL PROTECTED]: Re: SLA HelpTo: [EMAIL PROTECTED] “I have just installed SLA V6 with ITSM V7. The compatibility I believe is fine” Are you sure, there is an integration installer for v7. Nothing in the compatibility matrix seems to indicate ITSM7 supports SLA6. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat AyazSent: 18 September 2008 18:54To: [EMAIL PROTECTED]: SLA Help ** Hi All I wonder if someone out there can point me in the right direction. I have just installed SLA V6 with ITSM V7. The compatibility I believe is fine. The install went off without a hitch, all the SLA forms are there. I have just created a test SLA, the SLA tab shows up on the Incident form, but the SLA does not get attached to the Incident, the SLA table stays blank. Is there some configuration subtelty I am missing? I don't believe it is anything to do with the environment, but I don't know for sure. Many thanks for any help as usual ITSM 7 ARS 7.0.1 Oracle 10 Solaris shafqat __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _ Realiza búsquedas en Internet y llévate hasta ¡Un Auto! http://www.ganabuscando.com/Default.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: AREmail Engine follies
It sounds very creepy, but in fact i don't think that this issue is related to outlook, (BMC's support always say that the problem is microsoft LOL) On the other hand ... maybe you could check this out. * Try to upgrade your jre from 1.5.0 to 1.6 must issues of the email could be related to this. * What does the log says? I mean the one which is generated on your email server (Exchange) * Also, Do you have the erase sent messages on the email engine side? * Check out the java log. You could find interesting things in there. * In case... try to create an archive form for Email Messages, so you could erase every single record on Email messages Form Hope this could help you... Regards Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. > Date: Fri, 5 Sep 2008 12:22:26 -0500> From: [EMAIL PROTECTED]> Subject: > AREmail Engine follies> To: arslist@ARSLIST.ORG> > We have been seeing the > aremail engine hanging every few days> (7.1.00.002 on Win2K3 Ent x64 w java > 1.5.0_14 (32-bit) on 12gb RAM x 8> core HP server) ever since we went live in > May. With the fall semester,> we have seen outbound mail traffic go up to > 1200-1400 messages a day,> and the crashes have increased in frequency. When > the mail service> crashes, it hangs in a state where there are over 1200 > handles open,> compared to where it usually sits below 1000 and runs up to > 1300-1380> when actually processing messages. Trying to stop it from the > Services> MMC results in a long wait while it tries to do so (it is hung, > not> dead), followed by a timeout error; then you can manually restart it.> > > Support told us to upgrade the Outlook client from 2003 Sp1 to 2007,> which > we needed to do anyway since the mail box underneath it is> switching over > from Exchange 2000 to 2007. That resulted in the service> hanging almost > hourly during the business day instead of once every day> or two. Most of the > time when it hangs there is nothing in the> stderr.log at all, but with > Outlook 2007 it writes a 14kb detailed> Exception Access Violation HotSpot > Virtual Machine error log> (hs_err_pid.log) in the \Outlook12 directory > (if it was doing this> in the Outlook 11 directory we never saw it). If you > log into the> server console after one of these events has happened, you get > a> deferred warning that the javaservice failed; clicking on the details> > gets you this:> > szAppName : aremaild.exe szAppVer : 1.1.0.0 szModName :> > EMSMDB32.DLL> szModVer : 12.0.4518.1014 offset : 000145b4 > > or...> > > szAppName : aremaild.exe szAppVer : 1.1.0.0 szModName :> ntdll.dll > szModVer > : 5.2.3790.3959 offset : 0005ec97 > > In the event log you usually get:> > > 12:49 PM: Faulting application aremaild.exe, version 1.1.0.0, faulting> > module ntdll.dll, version 5.2.3790.3959, fault address 0x0005ec97.> 1:00 PM: > Reporting queued error: faulting application aremaild.exe,> version 1.1.0.0, > faulting module ntdll.dll, version 5.2.3790.3959, fault> address 0x0005ec97.> > 1:02 PM: Fault bucket 911867558.> > Last night I updated Outlook 2007 to Sp1 > (it is still pointing at a 2000> server mailbox), and added the line> > "External-Authentication-Return-Data-Capabilities: 31" to the ar.cfg and> > restarted the server. The email engine had been doing extensive lookups> > against our LDAP server for all kinds of notification information that> isn't > stored there, that is already in the User form, as evidenced in> the > arplugin.log, and since most of the service hangs occur during the> > processing of a group notification to 8-10 users in a single group, I> > thought that the delay imposed as it tried to fruitlessly look up data> in > LDAP might be causing the problem. As it turns out, that was not the> problem > - the service has now hung six times in four hours with> hs_err_pid.log > files, and appears to have restarted on its own a> couple-three times, after > which it does not always process mail. Several> times when I have restarted > the service, it has not even cleared a> backlog of 50-100 messages before > hanging ag
Re: aradmin command-line export is producing 0 length files
Hi Brad: I guess that it's because you need to define other options lile -A - Q etc; do you already try to export using the rest of options for any kind of the server objects? Regards Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. > Date: Fri, 29 Aug 2008 07:40:52 -0700> From: [EMAIL PROTECTED]> Subject: > aradmin command-line export is producing 0 length files> To: > arslist@ARSLIST.ORG> > All,> > Environment:> ARS: 7.1.00 Build 200708221849> > OS: SunOS 5.10> DB: Sybase 15.0.1> > I am using the following syntax to get a > daily *.def file export but it is> only returning 0 length files. Has anyone > else seen this or know of a fix?> > Command Line:> aradmin.exe -x > delldevatrium -portnum 22000 -u -p -o> > "E:/Backups/delldevatrium/delldevatrium.log" -e> > "E:/Backups/delldevatrium/20080829.def" -F> > Log Output:> Action Request > System Administrator Tool.> (c) 2006 BMC Software, Inc.> > Date : 08/29/08 > Time : 02:00:00> > > Starting export of definition.> > Number of Objects > to be exported.> > Forms: 968> Active Links: 0> Filters: 0> Escalations: 0> > Menus: 0> Active Link Guides: 0> Filter Guides: 0> Applications: 0> Packing > Lists: 0> Web Services: 0> DSO: 0> DSO Pools: 0> Extension Objects: 0> > > Export of definition Done.> > > I've tried it with both a 7.1 and 6.3 Aradmin > tool.> > Thanks,> Brad> -- > View this message in context: > http://www.nabble.com/aradmin-command-line-export-is-producing-0-length-files-tp19221227p19221227.html> > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com.> > > ___> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org> Platinum Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" _ Los mejores conciertos en exclusiva por MSN in concert http://video.msn.com/?mkt=es-mx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: ARERR 302
Hi Chintan... Do you have already checked out the logs of email engine on your server? Most frecuently you'll find which error is, on this logs, search for stderr or stdout logs or email_error.log Regards Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Wed, 27 Aug 2008 15:03:45 -0700From: [EMAIL PROTECTED]: Re: ARERR 302To: [EMAIL PROTECTED] Answer to first questions below is yes.I am not sure what do you mean by " Are your mailboxes configured to delete messages after delete? "do you mean to say" Are your mailboxes configured to delete messages after they are sent out?"Pardon me if I am asking stupid question.ThanksChintan.--- On Wed, 8/27/08, LJ Longwing <[EMAIL PROTECTED]> wrote: From: LJ Longwing <[EMAIL PROTECTED]>Subject: Re: ARERR 302To: [EMAIL PROTECTED]: Wednesday, August 27, 2008, 2:05 PM ** Are you running the same version for Remedy Server and Email server? Are your mailboxes configured to delete messages after delete? Try changing it to not do that...see if the errors go away From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan ShahSent: Wednesday, August 27, 2008 2:52 PMTo: [EMAIL PROTECTED]: Re: ARERR 302 ** Sorry, I forgot to mention I am on server 6.03 patch 22Email engine can be a suspect because we recently configured it.Thanks everyone for replying.Regards,Chintan.--- On Wed, 8/27/08, LJ Longwing <[EMAIL PROTECTED]> wrote: From: LJ Longwing <[EMAIL PROTECTED]>Subject: Re: ARERR 302To: [EMAIL PROTECTED]: Wednesday, August 27, 2008, 1:45 PM ** It's not an escalation...escalations run on 390603so it's a clientI almost want to think it's the Email engine...what Server version are you running? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan ShahSent: Wednesday, August 27, 2008 1:56 PMTo: [EMAIL PROTECTED]: ARERR 302 ** Hi all,I am seeing this error message in arerror.log, but finding it extremely difficult to troubleshoot as there is no form name associated with error that is thrown.Wed Aug 27 14:17:04 2008 390620 : Entry does not exist in database (ARERR 302)Wed Aug 27 14:17:04 2008 SendEMail()Wed Aug 27 14:17:04 2008 390620 : Entry does not exist in database (ARERR 302)Wed Aug 27 14:17:04 2008 SendEMail()This is happening frequently.What work flow to look at(I am already looking at escalations)?Appreciate any help in this matter.ThanksChintan.__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _ P.D. Checa las nuevas fotos de mi Space http://home.services.spaces.live.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Application-Invoke-External-Filter
Thanks Jase: I search on BMC's KM and I found the report :) Regards Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Thu, 14 Aug 2008 17:29:29 -0400From: [EMAIL PROTECTED]: Re: Application-Invoke-External-FilterTo: [EMAIL PROTECTED] Hi Hugo, I didn't look - we use 3rd party support and that was the answer I got from them. Thanks, Jase On 8/14/08, Hugo Ruesga <[EMAIL PROTECTED]> wrote: ** Thank You Brad; In that case there's an entrance on BMC's KB to justify that? Thanks Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Thu, 14 Aug 2008 17:11:35 -0400From: [EMAIL PROTECTED]: Re: Application-Invoke-External-FilterTo: [EMAIL PROTECTED] Hi Hugo, I had the same issue - confirmed by BMC as a defect in 7.1 Patch 002. Jase On 8/14/08, Hugo Ruesga <[EMAIL PROTECTED]> wrote: ** Hi Listers!! I have a little big issue; i'm troubleshooting why on AST:ComputerSystem Form when I attempt to do a modify all action, retrieves me that the Reconciliation Identity is duplicate, searching within the logs, i've found that one filter execute this: $PROCESS$ Application-Invoke-External-Filter bmc.cmdb.cmdbEngine PHASE= 1 CLIENTTYPE=$CLIENT-TYPE$ Does anybody knows what is the porpuse of this Filter, or if anyone could told me what does the Application-Invoke-External-Filter works Thanks in advance! Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ¿Todavía no conoces El Duelo? Descúbrelo y reta a tus contactos de Messenger El Duelo__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ¡Atrévete con Abecedario, el juego del momento! Invita a tus contactos de Messenger y demuéstrales lo que sabes Abecedario __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _ ¡El Mundo Messenger te espera! Entra ya en "I love Messenger" y descubre las últimas novedades, trucos, emoticonos… http://www.vivelive.com/ilovemessenger/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Application-Invoke-External-Filter
Thank You Brad; In that case there's an entrance on BMC's KB to justify that? Thanks Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Thu, 14 Aug 2008 17:11:35 -0400From: [EMAIL PROTECTED]: Re: Application-Invoke-External-FilterTo: [EMAIL PROTECTED] Hi Hugo, I had the same issue - confirmed by BMC as a defect in 7.1 Patch 002. Jase On 8/14/08, Hugo Ruesga <[EMAIL PROTECTED]> wrote: ** Hi Listers!! I have a little big issue; i'm troubleshooting why on AST:ComputerSystem Form when I attempt to do a modify all action, retrieves me that the Reconciliation Identity is duplicate, searching within the logs, i've found that one filter execute this: $PROCESS$ Application-Invoke-External-Filter bmc.cmdb.cmdbEngine PHASE= 1 CLIENTTYPE=$CLIENT-TYPE$ Does anybody knows what is the porpuse of this Filter, or if anyone could told me what does the Application-Invoke-External-Filter works Thanks in advance! Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ¿Todavía no conoces El Duelo? Descúbrelo y reta a tus contactos de Messenger El Duelo__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _ ¡Lo mejor de MSN y Windows Live en tu móvil! Hotmail, Messenger, Spaces… Pruébalo ya y disfruta de todas sus ventajas donde quieras http://serviciosmoviles.es.msn.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Application-Invoke-External-Filter
Hi Listers!! I have a little big issue; i'm troubleshooting why on AST:ComputerSystem Form when I attempt to do a modify all action, retrieves me that the Reconciliation Identity is duplicate, searching within the logs, i've found that one filter execute this: $PROCESS$ Application-Invoke-External-Filter bmc.cmdb.cmdbEngine PHASE= 1 CLIENTTYPE=$CLIENT-TYPE$ Does anybody knows what is the porpuse of this Filter, or if anyone could told me what does the Application-Invoke-External-Filter works Thanks in advance! Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _ ¿Quieres los emoticonos y guiños más divertidos? Descárgate Internet Explorer 7, y consigue contenidos exclusivos cada semana. ¡Gratis! http://www.vivelive.com/IEAK7 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Thread Configuration Questions
One important consideration the Max nunmber of threads depends of the Hardware (CPU & RAM) if the server ask to your OS Personnel to ask how many threads the server can accept for connections; also consider that the fast and list threads are for operations of search and write for all transactions due the database, exists other threads for alerts, and admin queue, if it's needed you can define a private queue with their own max & min threads for making a "balancing" in the ARS Server, but always considering the hardware capacities. Best Regards Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Tue, 12 Aug 2008 16:20:57 +0100From: [EMAIL PROTECTED]: Re: Thread Configuration QuestionsTo: [EMAIL PROTECTED] Rick – thank you! That is exactly what I was looking for. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick CookSent: Tuesday, August 12, 2008 10:16 AMTo: [EMAIL PROTECTED]: Re: Thread Configuration Questions ** Lisa, I have to assume that you know how and where to define Fast/List threads (question #1), and that I perhaps misunderstood your real question. Let me share some deeper information on what I believe are your other questions.1. The minimum number of defined threads will always start and be available, whether in use or not.2. The threads are stored in the ar.conf/ar.cfg file, which is read and cached at AR System startup. You can turn on thread-level logging to see how many are actually in use at any time.3. The Min/Max numbers are in the docs - Configuration, I think.4/5. I'll answer this one based on how a thread processes transactions. My knowledge here might be old, but it's the last thing I heard. Thread #1 will queue up to 5 transaction connections (appropriate to tx type). Once tx #6 comes along, it is bumped to the next thread in line. If there are no other active threads available, AR System will start one unless it is already at its defined maximum number. This continues until the max # of defined threads for that tx type (List/Fast) has been reached. At that point, timeouts will likely occur.I don't think the threads are IP/client specific (i.e. sticky), but I could be wrong about that. I think it's just dealing with the raw transactions.Hope this is what you're looking for!Rick On Tue, Aug 12, 2008 at 7:50 AM, LisaD <[EMAIL PROTECTED]> wrote: All: My client has questions regarding where to configure thread usage.Anyone with this expertise?1. How can we tell how many threads the servers are currently configured touse?(NOTE: Not AREA threads - we have already made updates to those to reducethe TCP connections)2. Where is thread configuration information stored?3. Are there a minimum/maximum number of threads that the servers areconfigured to use?4. Are there an initial one-to-one relationship between connections andthreads? In other words, does each new connection (from a unique IP) startby using only one new thread or does each connection start with multiplethreads?5. Do the number of threads stay the same after established for thatconnection, or do they increase depending on the requests being made to theserver?Thanks in advance for any help you can give!-LisaD-Lisa [EMAIL PROTECTED] this message in context: http://www.nabble.com/Thread-Configuration-Questions-tp18945859p18945859.htmlSent from the ARS (Action Request System) mailing list archive at Nabble.com.___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgPlatinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ TuringSMI is a Platinum Sponsor of both BMC UserWorld Events Email Disclaimer This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly con
Re: Run Process more than 255 characters
Gullermo: First of all, you need to define the output from your run process, because from the way that you describe the situation it seems that the data that you send to your run process it's too large, by the way, at this point i see two things: * Do you transfer the data to your run process using fields from remedy? - In that case you may modify the database name of the fields like this --> email-directiion-requester-user to emailreq, so in this case you can make a little bit shorter your run process line. * the output of your RP retrieves a value to ARS or executes another action within the server? - in this case, you can evaluete performing a guide calling various Run Process to make it easier Best Regards Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. > Date: Mon, 11 Aug 2008 17:23:14 -0500> From: [EMAIL PROTECTED]> Subject: Run > Process more than 255 characters> To: arslist@ARSLIST.ORG> > Hi dear listers> > I want to run process in a filter, when the fully expanded command line> > exceed 255 characters don't obtain the hope result, but the command line> is > less 255 I receive the result in my application, in both cases there> isn't > any error in log files> I need send more information in the run process, How > can I execute a> command line that exceed 255 charactes?> I have Windows 2003 > Advanced Server, AR Server 7.1 patch 003, SQL Server> 2007> Thanks in > advance> Greetings from Mexico City> > > > ...> > Este correo electronico es confidencial y/o puede contener informacion > privilegiada.> Si usted no es su destinatario o no es alguna persona > autorizada por este para recibir sus correos electronicos, NO debera usted > utilizar, copiar, revelar, o tomar ninguna accion basada en este correo > electronico o cualquier otra informacion incluida en el, favor de notificar > al remitente de inmediato mediante el reenvio de este correo electronico y > borrar a continuacion totalmente este correo electronico y sus anexos.> Nota: > Los acentos y caracteres especiales fueron omitidos para su correcta lectura > en cualquier medio electronico.> > This e-mail is confidential and/or may > contain privileged information.> If you are not the addressee or authorized > to receive this for the addressee, you must not use, copy, disclose, or take > any action based on this message or any> other information herein, please > advise the sender immediately by reply this e-mail and delete this e-mail and > its attachments. > > ...> > > > ___> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org> Platinum Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" _ Nuevo Canal Messenger http://www.vivelive.com/ilovemessenger/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Question: Does Service Desk 7.x have a limited Asset Inventory like what was offered in 6.0?
As far as I know there's no asset forms related to SD 7x and CM 7x, in fact, you need to use the CMDB as the main repository of CI's and relate'em to incident, problem & change records, asset management has an another final use, it means on asset you manage the licenses, contracts, and everything related with a financial view, but if you only are showing your infraestructure with a point of view of impact on your services with atrium it enough Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Mon, 11 Aug 2008 14:16:31 -0400From: [EMAIL PROTECTED]: Question: Does Service Desk 7.x have a limited Asset Inventory like what was offered in 6.0?To: [EMAIL PROTECTED] Question: We are about to implement Service Desk 7.x and Change Management 7.x. I wanted to know if there is are limited Asset Inventory forms that are offered with the installation of Service Desk 7.x that will allow us to create and relate CI's to customers as well as track the inventory on the CI's? Does Remedy offer a limited version of this without having to purchase the Asset Floating licenses? Or are we stuck with just using the Product Categorizations, Names and Manufacturer fields to only relate Incidents and Changes to Products/Models? Thanks. John Bilinski Operations Services Staff OSS Remedy System DBA Contractor (CSC) 202.305.3202 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _ ¿Quieres los emoticonos y guiños más divertidos? Descárgate Internet Explorer 7, y consigue contenidos exclusivos cada semana. ¡Gratis! http://www.vivelive.com/IEAK7 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Virtual machines....
Actually I configured a full ITSM/ARS suite on various VM on one server, and also instaled Topology, SIM and RBA on the same server but on different VM, the only consideration that i recommend to keep in sight is that you must not use portmapper and assign a TCP port, 'cause sometimes (in Windows) you may have issues with connectivity Regards Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Fri, 8 Aug 2008 09:29:11 -0400From: [EMAIL PROTECTED]: Virtual machinesTo: [EMAIL PROTECTED] Does anyone have Remedy 7.1 running on a virtual machine? Or another version of Remedy running on a virtual machine? If so, what are your experiences with it. All comments, thoughts, observations both pro and con are appreciated. Thanks!Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _ ¿Quieres los emoticonos y guiños más divertidos? Descárgate Internet Explorer 7, y consigue contenidos exclusivos cada semana. ¡Gratis! http://www.vivelive.com/IEAK7 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Mid-Tier caching with new groups
I see, actually this issue is not reported as a bug on BMC, but you know almost all times we find the bugs and the tell us "it's gonna get fixed on the next release" On the client side, you do not need to restore anything to see the group it's because the recache executes almost on real-time, why don't you create a filter that executes when the client it's set to Web, and execute a run process calling the arreload utility in order to do a recache on Web... maybe this could be a troubleshooting instead you do a flush cache. Also another solution it's that you configure your cache settings on mid tier, to execute a flush cache every hour, but the problem here is that if your web server does not have enough memory it could cause a lack of memory or a slow time response from Mid Tier. Regards Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Thu, 7 Aug 2008 12:49:57 -0500From: [EMAIL PROTECTED]: Re: Mid-Tier caching with new groupsTo: [EMAIL PROTECTED] The flushing of the mid-tier cache will indeed cause the group to be available. I don’t have to do anything for the user tool, the group is available the instant I create it. This is really becoming a pain. I have added a button to my group form that says “Create Role.” It will launch the Roles form, and pre-populate all of the fields. Unfortunately, my admins will have to do a mid-tier flush after creating the group, before clicking the Create Role button. This is not a good solution. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hugo RuesgaSent: Thursday, August 07, 2008 12:41 PMTo: [EMAIL PROTECTED]: Re: Mid-Tier caching with new groups It's supposed when you add a group either on user tool or mid-tier, the server must enforce a recache that affects the tables and regenerates the user_cache & group_cache tables... after you do the flush cache on mid-tier... the group merge or it's unavailable from Mid-Tier? Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Thu, 7 Aug 2008 12:38:50 -0500From: [EMAIL PROTECTED]: Re: Mid-Tier caching with new groupsTo: [EMAIL PROTECTED] You have access to the group though as soon as it is created. For example, you can directly add the group to a user, or to a role. The user will need to log out/back in before using the group, but you can still add it, at least in the user tool, but not in the mid-tier. This smells of a bug to me. Adding a group should cause a recache on the MT just like it does for the server. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html_Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _ ¿Quieres los emoticonos y guiños más divertidos? Descárgate Internet Explorer 7, y consigue contenidos exclusivos cada semana. ¡Gratis! http://www.vivelive.com/IEAK7 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Mid-Tier caching with new groups
It's supposed when you add a group either on user tool or mid-tier, the server must enforce a recache that affects the tables and regenerates the user_cache & group_cache tables... after you do the flush cache on mid-tier... the group merge or it's unavailable from Mid-Tier? Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Thu, 7 Aug 2008 12:38:50 -0500From: [EMAIL PROTECTED]: Re: Mid-Tier caching with new groupsTo: [EMAIL PROTECTED] You have access to the group though as soon as it is created. For example, you can directly add the group to a user, or to a role. The user will need to log out/back in before using the group, but you can still add it, at least in the user tool, but not in the mid-tier. This smells of a bug to me. Adding a group should cause a recache on the MT just like it does for the server. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick WSent: Thursday, August 07, 2008 12:34 PMTo: [EMAIL PROTECTED]: Re: Mid-Tier caching with new groups I haven't gone in to check, but it makes sense. The User tool will not see the group until you log in after the group is created. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)Sent: Thursday, August 07, 2008 11:17 AMTo: [EMAIL PROTECTED]: Re: Mid-Tier caching with new groups Okay, no responses, so I guess there’s not a setting. Can anyone log into their mid-tier server, create a new group, then open the user form and see if it’s available? This does not work for me, I have to flush the cache, but the user tool can see the group just fine that the MT tool creates. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company From: Gary Opela (Corporate) Sent: Thursday, August 07, 2008 9:40 AMTo: 'arslist@ARSLIST.ORG'Subject: Mid-Tier caching with new groups MT 7.1, ARServer 7.1 Has anyone out there noticed that the mid-tier doesn’t seem to pick up new groups? I created a group from the mid-tier, then tried to set that group as a production and test mapping for a role, but the group wasn’t on the list. I pulled up my user tool, and I could easily see the group. So, I loaded the User form in the mid-tier window, and the group is not in the group list. However, in the user tool, the group is in the group list. I flushed the MT cache, and then viola! The group was in the group list, and was available for the production and test group mappings after the recache of the MT. Does anyone know if there is a setting specifically for the MT that deals with the caching of groups? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html_Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _ ¡Lo mejor de MSN y Windows Live en tu móvil! Hotmail, Messenger, Spaces… Pruébalo ya y disfruta de todas sus ventajas donde quieras http://serviciosmoviles.es.msn.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Opinion on a dataclass
Why dont use as Federated Data?? Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Thu, 7 Aug 2008 11:59:56 -0500From: [EMAIL PROTECTED]: Opinion on a dataclassTo: [EMAIL PROTECTED] Just looking for an opinion or three. We're looking to track URLs for a client in CMDB. What dataclass has worked best for you and why? We're on CMDB 2.0.1, ITSM 7, ARS 7. Thanks!! Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks - 816-201-1823 - [EMAIL PROTECTED] - www.cerner.com CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024.__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _ ¿Preparándote para el verano? En Windows Live Search encontrarás las mejores dietas para conseguir tu peso ideal http://search.live.com/results.aspx?q=dieta&form=MKTPG ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: user_cache question
Yep, but you know in Remedy world everything is possible! Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Thu, 7 Aug 2008 10:42:40 -0400From: [EMAIL PROTECTED]: Re: user_cache questionTo: [EMAIL PROTECTED] Not really.. You can modify a few things on this table directly without impacting anything - for e.g. set passwords to NULL in the odd event that a user has forgotten them and you do not have a password reset functionality built in.. Once the user logs in he will need to modify his password so that the original password doesn't get set back to the user_cache table after a user recache. Or in case an admin user has been stripped off his fixed license, it is possible to grant the user this license back and once he logs in he would need to modify the User form to grant that fixed license to keep the values in sync.. I'm pretty sure you could do the same to the counts.. without really breaking anything.. Joe -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Hugo RuesgaSent: Thursday, August 07, 2008 10:18 AMTo: [EMAIL PROTECTED]: Re: user_cache question** Hi: The BADPWD & BADPWDTOTAL, Relates directly to the max number and attemps of bad passwords that were submitted for those accounts, why don't you try to recache the user_cache table with arcache utility in order to initialize your table from the ground, you must not modify this table by a single SQL because probably get more errors. Hope this help Have a nice day !!:) Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. > Date: Wed, 6 Aug 2008 21:48:18 -0500> From: [EMAIL PROTECTED]> Subject: > user_cache question> To: arslist@ARSLIST.ORG> > This is still related to the > "You do not have write license" woes "> issue> > What does the BADPWD and > BADPWDTOTAL field mean exactly in the> user_cache table?> > The reason I ask > is this - exactly one other person has responded to me> with a similar issue > and it was tied to an LDAP integration.> > One of my users in question who > can not save has a # of 38 in her> BADPWDTOTAL field in user_cache...> > > William Rentfrow> Principal Consultant, StrataCom> [EMAIL PROTECTED]> O > 952-432-0227> C 701-306-6157__Platinum Sponsor: www.rmsportal.com ARSlist: > "Where the Answers Are" html___ _ ¿Quieres los emoticonos y guiños más divertidos? Descárgate Internet Explorer 7, y consigue contenidos exclusivos cada semana. ¡Gratis! http://www.vivelive.com/IEAK7 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: user_cache question
Hi: The BADPWD & BADPWDTOTAL, Relates directly to the max number and attemps of bad passwords that were submitted for those accounts, why don't you try to recache the user_cache table with arcache utility in order to initialize your table from the ground, you must not modify this table by a single SQL because probably get more errors. Hope this help Have a nice day !!:) Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. > Date: Wed, 6 Aug 2008 21:48:18 -0500> From: [EMAIL PROTECTED]> Subject: > user_cache question> To: arslist@ARSLIST.ORG> > This is still related to the > "You do not have write license" woes "> issue> > What does the BADPWD and > BADPWDTOTAL field mean exactly in the> user_cache table?> > The reason I ask > is this - exactly one other person has responded to me> with a similar issue > and it was tied to an LDAP integration.> > One of my users in question who > can not save has a # of 38 in her> BADPWDTOTAL field in user_cache...> > > William Rentfrow> Principal Consultant, StrataCom> [EMAIL PROTECTED]> O > 952-432-0227> C 701-306-6157> > > ___> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org> Platinum Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" _ Nuevo Canal Messenger http://www.vivelive.com/ilovemessenger/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: OT - RE Job Column Technologies is Seeking Contractor for a San Antonio, TX based project- 2 + months
Quite rude! I guess whenever that this kind of post regarding jobs are sent or post to the list It's always better to contact directly to the person that sends the post Have a nice day Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. > Date: Tue, 5 Aug 2008 10:35:01 -0500> From: [EMAIL PROTECTED]> Subject: OT - > RE Job Column Technologies is Seeking Contractor for a San Antonio, TX based > project- 2 + months> To: arslist@ARSLIST.ORG> > Ya know what... I was going > to bite my tongue and not respond to this...> but it is raining here (non > hurricane event) and the parking lot is> empty and I had to be here at 5am!> > > T. Dee you replied to the list as a whole regarding a job posting,> asking > if you could work remotely. Did you read the post?> > "We are seeking a > Senior Remedy Consultant to run ITSM 7 workshops and> do implementation > onsite."> > A couple of key phrases... "Run Workshops" and "Onsite" these > generally> mean work at the location. > > We now return you to your regularly > scheduled List.> > > -Original Message-> From: Action Request System > discussion list(ARSList)> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee> > Sent: Tuesday, August 05, 2008 10:19 AM> To: arslist@ARSLIST.ORG> Subject: > Re: Job: Column Technologies is Seeking Contractor for a San> Antonio, TX > based project- 2 + months> > Melissa - if Column is able to let me work > remotely I would be> interested in applying.> > On Tue, Aug 5, 2008 at 11:11 > AM, Melissa Wish <[EMAIL PROTECTED]>> wrote:> > **> >> > We are seeking a > Senior Remedy Consultant to run ITSM 7 workshops and> do> > implementation > onsite. If you're interested, please email your rate,> > availability and > resume as a PDF or MS Word document to> [EMAIL PROTECTED]> > T&E is not > included in the rate- you will bill us separately for that.> The> > duration > is 2 + months and it can start in mid - late August...early> September> > if > needed> >> >> >> > Thanks!> >> > Melissa Wish> > Corporate Recruiter> > > Column Technologies, Inc.> > Home Office: 718-399-2136> > Cell/Evenings: > 917-748-7104> > E-Fax: 646-349-3799> > Email: [EMAIL PROTECTED]> > > www.columnit.com> >> > BMC Remedy Partner of the Year 2000 - 2004> >> > BMC > Solution Partner of the Year 2004 - 2006> >> > BMC Fastest Growing Worldwide > Partner - 2006> >> > Inc. 500 Fastest Growing Private Companies - 2006> >> > > BMC 2007 Americas and Worldwide Top Solution Provider> >> > __Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"> > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the> Answers> > Are" > html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the> > Answers > Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist:> "Where> > the > Answers Are" html___ __Platinum Sponsor: www.rmsportal.com> ARSlist:> > > "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com> > > ARSlist: "Where the Answers Are" html___ __Platinum Sponsor:> > > www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum> > > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___> > > > > ___> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org> Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"> > > ___> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org> Platinum Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" _ Nuevo Canal Messenger http://www.vivelive.com/ilovemessenger/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Change Management
Hi J!! Yes, in fact. I've already checked the condition on the table for the support console. Thanks Hugo Alberto Ruesga Pavía Consultor de Soluciones de Infraestructura y Soporte de Aplicaciones BMC-Remedy Support Mx Quitze Tecnología +52 (55) 5286 5566 ext. 2680 SOPORTE QUITZE 7X24: 044 55 3020 6524 Por favor borre este email y notifíquenos inmediatamente si usted no es el destinatario previsto. Quitze no entra en contratos u obligaciones contractuales vía correo electrónico, a menos que esté convenido de otra manera por escrito entre las partes que están tratando. P Antes de imprimir este mensaje, asegúrese de que es necesario. El medio ambiente está en nuestras manos -Mensaje original- De: Javier Leyva [mailto:[EMAIL PROTECTED] Enviado el: Miércoles, 11 de Octubre de 2006 09:45 a.m. Para: [EMAIL PROTECTED]; Hugo Ruesga CC: Javier Leyva Asunto: Re: Change Management Have you chequed the condition on the table of the main console? Regards J ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Change Management
Hi Everybody!! I have an issue with the Assignee Problems table on the Support Console; the issue is with one user; this user is the assigned person for a Change, but his changes don't appear on his console, i've reviewed the SHR:ConsolidatedList form and on it the Assigned to is set currently correct; but on his console doesn't appear, Does anybody knows what is happening?? Hope you may help me Greetings!! Hugo Ruesga ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Kernell parameters
Good Morning: On this environment i have the next infraestructure: Aix O.S RAM: 5 GB ITSM 5.6 ARS 6.0.1 patch 1454 Marmba Patrol Agent All of this is on the same server, i have this issue: When Patrol submitts a new case on HD, the server sends Malloc error message, and the parameters of kernel are the next: ars:rmdy:/rsm>ulimit -a time(seconds)unlimited file(blocks) unlimited data(kbytes) unlimited stack(kbytes)4194304 memory(kbytes) unlimited coredump(blocks) unlimited nofiles(descriptors) unlimited Does anybody know what we can do, or some examples for the kernel configuration to avoid the malloc message. Greetings ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
ITSM 7.0 Assignment Engine
Good Morning: I'm installing ITSM 7.0 over Red Hat 9 and now i'm getting started with the Assignment Engine but i don't understand where does it must be installed on the server, does anybody has information about this?? Warm Regards ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
