Reconciliation Engine timeout errors
** Dear listers, Hope someone out there can help or provide some advice on these database timeout errors we've been getting during the Merge activity on our SMS to CMDB reconciliation job merge. Our DBA hasn't been of much help. [Thu Aug 09 2007 17:37:52.9139] [ ERROR ] [TID: 002571] : Class: BMC_DiskDrive [Thu Aug 09 2007 17:37:52.9139] [ ERROR ] [TID: 002571] : Reconciliation IdentityId: OI-0C7751A43FB911DC9DEC8CFBBB29 [Thu Aug 09 2007 17:37:52.9328] [ ERROR ] [TID: 001286] : Error in updating instance for class for instance id :: [Thu Aug 09 2007 17:37:52.9328] [ ERROR ] [TID: 001286] : ARERR[92] Timeout during database update -- the operation has been accepted by the server and will usually complete successfully [Thu Aug 09 2007 17:37:52.9328] [ ERROR ] [TID: 001286] : arden [Thu Aug 09 2007 17:37:52.9331] [ ERROR ] [TID: 001286] : ARERR[92] Timeout during database update -- the operation has been accepted by the server and will usually complete successfully [Thu Aug 09 2007 17:37:52.9331] [ ERROR ] [TID: 001286] : arden [Thu Aug 09 2007 17:37:52.9332] [ ERROR ] [TID: 001286] : Merging of record failed: [Thu Aug 09 2007 17:37:52.9332] [ ERROR ] [TID: 001286] : Class: BMC_DiskDrive [Thu Aug 09 2007 17:37:52.9332] [ ERROR ] [TID: 001286] : Reconciliation IdentityId: OI-0C5BE80E3FB611DCAB6F8CFBBB29 The system (and all the clients) then freeze and we just have to bounce the AR Server to come back up. Any advice/tips would be appreciated!! We're running ARS 7.01 p2, ITSM 7.0 p3, CMDB 2.01 on AIX 5.3. Thanks in advance! -- Jake Taylor NewYork-Presbyterian Office: 212-585-6599 Mobile: 608-335-1514 This electronic message is intended to be for the use only of the named recipient, and may contain information that is confidential or privileged. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of the contents of this message is strictly prohibited. If you have received this message in error or are not the named recipient, please notify us immediately by contacting the sender at the electronic mail address noted above, and delete and destroy all copies of this message. Thank you. __20060125___This posting was submitted with HTML in it___
ITSM 7 - renaming "My Company"
** Hi Listers, We are just a few weeks away from going live with our ITSM 7 implementation and have pretty much completed our configuration on the apps. However, a new requirement has surfaced that will require us to use the multi-tenancy feature and add another operating company. My question is - can we rename the default "My Company" to our company name (NYP)? - how do we do this? In the Company form, the company name is read-only. - will this change cascade down to all the configurations we've already done? - any other 'gotchas' ? Thanks for any information you may provide. -- Jake Taylor NewYork-Presbyterian Hospital Office: 212-585-6599 Mobile: 608-335-1514 This electronic message is intended to be for the use only of the named recipient, and may contain information that is confidential or privileged. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of the contents of this message is strictly prohibited. If you have received this message in error or are not the named recipient, please notify us immediately by contacting the sender at the electronic mail address noted above, and delete and destroy all copies of this message. Thank you. __20060125___This posting was submitted with HTML in it___
Approval Server - One Must Sign/All Must Sign
** Hi Listers, We need to configure the Approval Server for Change Mgmt 7 (ITSM 7) so that, say, only 6 out of 10 people on the Approver List need to approve a CR before it moves on to the next status. The out-of-the-box Approval Server rules allow for the "One Must Sign" or "All Must Sign" model, but we need to implement different rules for different scenarios - for example, if it's an Emergency Change, then only 4 must sign, not the 10 approval board members. So I was wondering if anyone on the list has done a similar configuration or written workflow to permit the scenario above. Any comments/advice would be welcome. Thanks! -- Jake Taylor NewYork-Presbyterian Hospital Office: 212-585-6599 Mobile: 608-335-1514 "Life is what happens when you're making other plans" This electronic message is intended to be for the use only of the named recipient, and may contain information that is confidential or privileged. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of the contents of this message is strictly prohibited. If you have received this message in error or are not the named recipient, please notify us immediately by contacting the sender at the electronic mail address noted above, and delete and destroy all copies of this message. Thank you. __20060125___This posting was submitted with HTML in it___
Pushing data to the CTM:People form in ITSM 7
Dear listers, Unlike the SHR:People form in previous ITSM versions, the CTM:People form in ITSM7 is linked to about a dozen other people-related forms, making the process of populating this form (and its related forms) quite difficult and complex. We've been able to import our People information into a custom-built form where it now resides (on ARS7). The next step is to push this data (around 37k records) to the ITSM7 People forms. I was just wondering if anyone out there has successfully done this and, if so, what steps did you take to accomplish this? Thanks very much in advance. Regards, Jake Taylor Email: [EMAIL PROTECTED] NewYork-Presbyterian Hospital New York, NY ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
CSV file feed into Remedy
Hello Listers, This may seem pretty straightforward, but I've never done it before. Our systems people are dropping a CSV file (could be a plain text file) onto our Remedy server. What we need to do is read this file automatically (on a scheduled basis) into the People form of our ITSM 7 suite. What would be the easiest way to go about doing this? Would a vendor form + and escalation suffice? Or would we need to write some sort of script to import the data into Remedy? Any and all advice and comments are welcome. Thanks in advance, and Happy Holidays! -Jake Taylor NewYork-Presbyterian New York, NY ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
