Re: Email notifications being sent to obsolete users? Remedy 7.5
We had the same issue in our 7.6.03 environment, and there is an article on the support site that discusses the fix. Here are the details from the article for 7.5. The 7.6.03 fix resolved the issue for us. Hope this helps. On From CTM:SupportGroupAssocPeopleLookUp and Form CTM:SupportGroupFunctionalRolePeopleLookUp Create new Field From CTM:People Create Profile Status On NTE:SYS-NT Process Control form Modify the table qualification for table z2TH_SupportGroupFuncRoleLookUp and z2TH_SupportGroupLookUp by adding AND 'Profile Status' = Enabled Andy Lauber Software Engineer II Midland Loan Services, a PNC Real Estate business 10851 Mastin, Suite 300 Overland Park KS 66210 (p) 913.253.9097 | (f) 913.253.9001 james.lau...@midlandls.com From: Sanner, Lorraine lsan...@courts.az.gov To: arslist@ARSLIST.ORG Date: 08/15/2013 06:41 PM Subject: Email notifications being sent to obsolete users? Remedy 7.5 Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** I noticed yesterday that when tickets were assigned to groups, we were getting “Undeliverable” messages back from the mail server. All of these were notifications (A ticket has been assigned to your group…) that appear to have been sent to users who are no longer with the organization, and whose profiles in Remedy are Obsolete. I’ve gone in and changed these Obsolete users to Non-Support. Is there something I should be doing differently? This is what we’ve been doing for years and it’s only come up as a problem in the past 2 days. Thanks! Lorraine Sanner _ARSlist: Where the Answers Are and have been for 20 years_ The contents of this email are the property of PNC. If it was not addressed to you, you have no legal right to read it. If you think you received it in error, please notify the sender. Do not forward or copy without permission of the sender. This message may contain an advertisement of a product or service and thus may constitute a commercial electronic mail message under US Law. The postal address for PNC is 249 Fifth Avenue, Pittsburgh, PA 15222. If you do not wish to receive any additional advertising or promotional messages from PNC at this e-mail address, click here to unsubscribe. https://pnc.p.delivery.net/m/u/pnc/uni/p.asp By unsubscribing to this message, you will be unsubscribed from all advertising or promotional messages from PNC. Removing your e-mail address from this mailing list will not affect your subscription to alerts, e-newsletters or account servicing e-mails. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Mid Tier 8.1 and IE 8
We're starting to plan an upgrade from 7.6.03 to 8.0 or 8.1, for both ARS and ITSM. In looking through the known issues for both versions, the issue of degraded performance with IE 8 and the 8.1 mid tier jumped out at me. We currently use IE 8 and an upgrade to 9/10 is not scheduled until late this year or early next year. An alternate browser is also not an option, at least not without much begging and pleading, and then several months of testing. My question is, how common is the performance degradation? Has anyone experienced this first hand? We'd like to take advantage of some of the new 8.1 features, so it might be worth trying if this is more of an intermittent issue. Any experiences you'd like to share would be greatly appreciated. Thanks Andy Lauber Software Engineer II Midland Loan Services, a PNC Real Estate business 10851 Mastin, Suite 300 Overland Park KS 66210 (p) 913.253.9097 | (f) 913.253.9001 james.lau...@midlandls.com The contents of this email are the property of PNC. If it was not addressed to you, you have no legal right to read it. If you think you received it in error, please notify the sender. Do not forward or copy without permission of the sender. This message may contain an advertisement of a product or service and thus may constitute a commercial electronic mail message under US Law. The postal address for PNC is 249 Fifth Avenue, Pittsburgh, PA 15222. If you do not wish to receive any additional advertising or promotional messages from PNC at this e-mail address, click here to unsubscribe. https://pnc.p.delivery.net/m/u/pnc/uni/p.asp By unsubscribing to this message, you will be unsubscribed from all advertising or promotional messages from PNC. Removing your e-mail address from this mailing list will not affect your subscription to alerts, e-newsletters or account servicing e-mails. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Mid Tier 8.1 and IE 8
There isn't anything in the documentation that says what causes the issue, but the defect description says it is a Microsoft issue that won't be fixed without an extended hotfix agreement. The workaround provided is to use IE 9 or an alternate browser. Andy Lauber Software Engineer II Midland Loan Services, a PNC Real Estate business 10851 Mastin, Suite 300 Overland Park KS 66210 (p) 913.253.9097 | (f) 913.253.9001 james.lau...@midlandls.com From: John Baker jba...@javasystemsolutions.com To: arslist@ARSLIST.ORG Date: 06/27/2013 11:11 AM Subject: Mid Tier 8.1 and IE 8 Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Do you know what's causing the performance issue? IE8 is still very common in corporate-land so MT should support it, properly... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years The contents of this email are the property of PNC. If it was not addressed to you, you have no legal right to read it. If you think you received it in error, please notify the sender. Do not forward or copy without permission of the sender. This message may contain an advertisement of a product or service and thus may constitute a commercial electronic mail message under US Law. The postal address for PNC is 249 Fifth Avenue, Pittsburgh, PA 15222. If you do not wish to receive any additional advertising or promotional messages from PNC at this e-mail address, click here to unsubscribe. https://pnc.p.delivery.net/m/u/pnc/uni/p.asp By unsubscribing to this message, you will be unsubscribed from all advertising or promotional messages from PNC. Removing your e-mail address from this mailing list will not affect your subscription to alerts, e-newsletters or account servicing e-mails. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
7.6.03 Approval Server Error
I've been researching an approval server error for a couple of days now. From what I can see in the approval engine log, whenever the New-Details command is called, and no future approvers are found by the Get Next Approver rule, an error is written to arerror.log. Fri Aug 12 16:23:02 2011 Approve : Operation cancelled due to error (ARAPPNOTE 4502) Fri Aug 12 16:23:02 2011 New-Details - CHG:Infrastructure Change - CRQ00104074 I found an article in the knowledge base that discussed this behavior, and stated that it is working as designed. I've tried a couple of things to try to avoid having this written to arerror.log: 1. Created a filter on AP:Detail that changes the status from Error to Approved when there are no future approvers 2. Modified the various Approval Process Done - Error rules to set TempApprovalServerResult to Approved instead of Error. Obviously, neither of these worked, or else you wouldn't be reading this. I'd really like to find a way to keep these unnecessary entries from cluttering up the log. Has anyone else noticed this behavior and possibly come up with a good workaround/fix? Andy Lauber Software Engineer II Midland Loan Services, a PNC Real Estate business 10851 Mastin, Suite 300 Overland Park KS 66210 (p) 913.253.9097 | (f) 913.253.9001 james.lau...@midlandls.com The contents of this email are the property of PNC. If it was not addressed to you, you have no legal right to read it. If you think you received it in error, please notify the sender. Do not forward or copy without permission of the sender. This message may contain an advertisement of a product or service and thus may constitute a commercial electronic mail message under US Law. The postal address for PNC is 249 Fifth Avenue, Pittsburgh, PA 15222. If you do not wish to receive any additional advertising or promotional messages from PNC at this e-mail address, click here to unsubscribe. https://pnc.p.delivery.net/m/u/pnc/uni/p.asp By unsubscribing to this message, you will be unsubscribed from all advertising or promotional messages from PNC. Removing your e-mail address from this mailing list will not affect your subscription to alerts, e-newsletters or account servicing e-mails. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Invitation: OT: Enhanced Searching within Remedy (May 20 11:00 AM CDT)
Z2VzIGZyb20gUE5DLiBSZW1vdmluZyB5b3VyIGUtbWFpbCBhZGRyZXNzIGZyb20gdGhpcyBtYWls aW5nIGxpc3Qgd2lsbCBub3QgYWZmZWN0IHlvdXIgc3Vic2NyaXB0aW9uIHRvIGFsZXJ0cywgZS1u ZXdzbGV0dGVycyBvciBhY2NvdW50IHNlcnZpY2luZyBlLW1haWxzLiAgIDxCUj4KPC9ib2R5Pjwv aHRtbD4K --=_alternative FF4A211F4A10F5EE85257720006B2663_= Content-Type: text/calendar; method=REQUEST; charset=UTF-8 BEGIN:VCALENDAR X-LOTUS-CHARSET:UTF-8 VERSION:2.0 PRODID:-//Lotus Development Corporation//NONSGML Notes 8.5//EN METHOD:REQUEST BEGIN:VTIMEZONE TZID:Central BEGIN:STANDARD DTSTART:19501105T02 TZOFFSETFROM:-0500 TZOFFSETTO:-0600 RRULE:FREQ=YEARLY;BYMINUTE=0;BYHOUR=2;BYDAY=1SU;BYMONTH=11 END:STANDARD BEGIN:DAYLIGHT DTSTART:19500312T02 TZOFFSETFROM:-0600 TZOFFSETTO:-0500 RRULE:FREQ=YEARLY;BYMINUTE=0;BYHOUR=2;BYDAY=2SU;BYMONTH=3 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=Central:20100520T11 DTEND;TZID=Central:20100520T12 TRANSP:OPAQUE DTSTAMP:20100511T193037Z SEQUENCE:0 ATTENDEE;ROLE=CHAIR;PARTSTAT=ACCEPTED;CN=James Lauber/Midland/PNC ;RSVP=FALSE:mailto:james.lau...@midlandls.com ATTENDEE;ROLE=REQ-PARTICIPANT;PARTSTAT=NEEDS-ACTION;RSVP=TRUE :mailto:arslist@ARSLIST.ORG CLASS:PUBLIC DESCRIPTION;ALTREP=CID:__=0abbfdb3dff8a0f38f9e8a93df938...@pnc.com:_ _\n\n\n** \n\nGood afternoon all\,\n\n \n\nColumn IT will be hosting a webinar on Thursday\, May 20th  at 11am CST about a new tool that we will be offering â Column Search â and it would be great if you could attend!!\n\n \n\nFor the first time\, Column Se arch will enable users to search through their Remedy databases and ti cket histories from a single\, convenient web portal :\n\n·        Web 2.0 GUI\;\n\n·        Natural la nguage queries\;\n\n·        Fuzzy Search Capabilities\;\n\n oSimilar to Googleâs âDid you mean?â\n\n·        Index ed search through document repositories\;\n\n·        Works with custom applications! \n\n \n\nThe webinar FREE to attend\; Hope you can make it! âAndrew\n\n \n\nRegistration Info : \n\n\n\n \n\n\nThursday\, May 20th\n11:00 - 12 :00 p.m. CST\n\n\nAndrew Paolino\n\nColumn Technologies\n\n \n\n130 W illiam Street\, 8th Floor\n\nNew York\, New York 10038\n\n \n\nCell : 551-486-2549\n\nOffice: 201-676-0277\n\nFax: 212-227-3040\n\nEmail : apaol...@columnit.com\n\nlinkedin: http ://www.linkedin.com/in/apaolino\n\nSkype ID: apaolino\n\nWeb: http ://www.columnit.com\n\n \n\nP Please consider the environment before printing this email\n\n\n \n\n SUMMARY:OT: Enhanced Searching within Remedy ORGANIZER;CN=James Lauber/Midland/PNC :mailto:james.lau...@midlandls.com UID:FF4A211F4A10F5EE85257720006B2663-Lotus_Notes_Generated X-LOTUS-BROADCAST:FALSE X-LOTUS-UPDATE-SEQ:1 X-LOTUS-UPDATE-WISL:$S:1;$L:1;$B:1;$R:1;$E:1 X-LOTUS-NOTESVERSION:2 X-LOTUS-NOTICETYPE:I X-LOTUS-APPTTYPE:3 X-LOTUS-CHILD_UID:FF4A211F4A10F5EE85257720006B2663 END:VEVENT END:VCALENDAR --=_alternative FF4A211F4A10F5EE85257720006B2663_=-- --=_related FF4A211F4A10F5EE85257720006B2663_= Content-Type: image/gif; name=ecblank.gif Content-Disposition: inline; filename=ecblank.gif Content-ID: 1__=0abbfdb3dff8a0f38f9e8a93df938...@pnc.com Content-Transfer-Encoding: base64 R0lGODlhEAABAIAAAP///yH5BAEAAAEALAAQAAEAAAIEjI8ZBQA7 --=_related FF4A211F4A10F5EE85257720006B2663_= Content-Type: image/gif; name=1E800757.gif Content-Disposition: inline; filename=1E800757.gif Content-ID: 2__=0abbfdb3dff8a0f38f9e8a93df938...@pnc.com Content-Transfer-Encoding: base64 R0lGODlhggAeAOdpAGB/nsHN2U1wk4Obs1Z3mFR1lyZQekVpjeDm7O/y9tXd5XOOqjVchKK0xpKn vdDZ4tDZ49Lb5LXD0pmtwWSCoKCzxbHA0CROeai5yqq7y1BylPH093GNqbvJ1t3k6tjf5zNagll6 mm2Jpl9+nbDAz93j6o+lu7/M2Nrh6Oru8mGAn/P1+MfS3aCyxZqtwfT2+GuIpICZsejt8UltkJSp vvT2+TRchFt7m2iFonyVr2eEouLo7t/l7JWqviBLd6S2yIqgt2WDoR5KdhlFc+zw9EBlilh4mUpt kBpGcylSfIGZsufs8YigtyJMeLC/zrbE07rI1dvi6ZiswHyWsOvv846kus7X4ePp7uXq777L16m6 yqy8zXiSrfX3+XWPqsTP23SPqn6XsGuHpLjG1K6+zpGmvJuuwoiftqW2yP///xZDcf///wAA ACH5BAEAAGkALACCAB4A QAj/ANcIFLgBwwgNGtQoXMiwocOHECNKnEixosWGCEdg2DBQ4MIzIEOKHEmypMmTKFOqXMmypciL DQMEWLggzYCFA9Lo3GkzJ0OfaoBSQKAzwc2gaRQG4LmzgBqZEKEqhADh6cwCaZwutKkGgQU1aRY0 qJrAAcwNF2CqZXhgwAAKa+PKnfvwAscnCpP8IMO3r9+/gAMLHky4sOHDiA//SKLwyZqFSG4AmEy5 8mQFCiwDwEw5Q4o0KTJQhnFC54kMmQG0SB2Dh2kYqj8riAGAdI00PHpQloA6jejKmDOkoX05NYAe n2v8VtCCsgIJu6FrpnwDiVypDB2kOaDGwFKdCLh3/2+QII2FBkmRKqy58yjWsGoOENUZwIDSmQ+x
Re: OT: SQL2008
We had a similar, but not identical, issue with inserting to tables via a
linked server. We added this to the ardb.cfg file, restarted the service
and it resolved the issue. Don't know if it will help for your problem but
it's worth a shot.
DB-Options:SQL Server
{
name:XACT_ABORT
value:ON
}
Andy Lauber
Software Engineer II
Midland Loan Services
913-253-9097 Phone
913-253-9001 Fax
james.lau...@midlandls.com
Nall, Roger
roger.n...@t-mob
ILE.COM To
Sent by: Action arslist@ARSLIST.ORG
Request System cc
discussion
list(ARSList)Subject
arsl...@arslist. OT: SQL2008
ORG
03/02/2009 03:26
PM
Please respond to
arsl...@arslist.o
RG
**
All,
ARS 7.1 p4
WINXP
SQL2000
We are migrating all of our databases except ARSYSTEM to SQL2008. There are
external processes which we have view forms to other database table. I
then use these view forms to update and delete records. That table will be
moving to SQL2008
In order to keep this functionality we created a linked sever between the
Arsystem 2000 db server and the 2008 db server. We then created views on
the 2000 server that looks at tables on the 2008 server. I then created
view forms to these views. I am trying to update data in these views which
will then be pushed to the actual tables in the 2008 database. The problem
we are running in to is this:
/UPDATE T533 SET C720001106='XXXCKelley3' WHERE C1 = '8928'
SQL TID: 001968 RPC ID: 084036 Queue: Fast
Client-RPC: 390620USER: rnall
/* Mon Mar 02 2009 13:58:16.9760 */* WARNING * Unable to start a nested
transaction for OLE DB provider 'SQLOLEDB'. A nested transaction was
required because the XACT_ABORT option was set to OFF. (SQL Server 7395)OLE
DB error trace [OLE/DB Provider 'SQLOLEDB'
ITransactionLocal::StartTransaction retur
SQL TID: 001968 RPC ID: 084036 Queue: Fast
Client-RPC: 390620USER: rnall
/* Mon Mar 02 2009 13:58:16.9760 */ROLLBACK TRANSACTION
SQL TID: 001968 RPC ID: 084036 Queue: Fast
Client-RPC: 390620USER: rnall
/* Mon Mar 02 2009 13:58:17.0540 */*** ERROR *** The ROLLBACK
TRANSACTION request has no corresponding BEGIN TRANSACTION. (SQL Server
3903)
SQL TID: 001968 RPC ID: 084036 Queue: Fast
Client-RPC: 390620USER: rnall
/* Mon Mar 02 2009 13:58:17.0540 */OK
We are trying figure out how to turn the XACT_ABORT option to ON as Remedy
is trying to make its update/delete. I am wondering if anyone can give us
some suggestions on how to accomplish this.
Thanks,
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
sf49fanv AIM IM
RogerNall Yahoo IM
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Data Load Utility Timeout
Morning list. I'm working on importing about 250 people records using the ITSM 7.0.03 data load utility, and I am encountering a timeout error every time I try to promote the validated data. Once I click Promote, I get 4 records in DLD:ThreadManager and one DLD_OUT_CREATE record in CAI Events with a return message of Running. I check the People and User forms and the first record from the staging form has been created as expected, but that is it. Within a few minutes, the CAI Events record has the return message ARSetEntry - Timeout during database update -- the operation has been accepted by the server and will usually complete successfully. The status in the data load console remains In Progress. I've killed the process and tried 5 times so far, with the same result each time. This is a Win 2003 VM, 1.5 gig ram, SS 2005, ARS 7.0.01 patch 3. Thanks in advance for any advice. Details from arerror log: Fri Feb 27 09:56:52 2009 390626 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Feb 27 09:56:52 2009 Timestamp: Fri Feb 27 2009 09:56:52.4740 Thread Id: 1424 Version: 7.0.01 patch 003 200705212328 May 22 2007 02:43:21 ServerName: Database: SQL -- SQL Server Hardware: Intel Pentium OS: Windows NT 5.2 RPC Id: 45248 RPC Call: 2 (SE) RPC Queue: 390626 Client: User Remedy Application Service from Unidentified Client (protocol 12) at IP address Form: CTM:LoadPeople Logging On: Code: c005 Operation: write Access Addr: 0x541eb5 Stack Begin: Stack End Fri Feb 27 09:56:52 2009 390626 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Feb 27 09:56:52 2009 0xc005 Fri Feb 27 09:56:52 2009 390626 : AR System server terminated -- fatal error encountered (ARNOTE 21) Andy Lauber Software Engineer II Midland Loan Services 913-253-9097 Phone 913-253-9001 Fax james.lau...@midlandls.com The contents of this email are the property of PNC. If it was not addressed to you, you have no legal right to read it. If you think you received it in error, please notify the sender. Do not forward or copy without permission of the sender. This message may contain an advertisement of a product or service and thus may constitute a commercial electronic mail message under US Law. PNCs postal address is 249 Fifth Avenue, Pittsburgh, PA 15222. If you do not wish to receive any additional advertising or promotional messages from PNC at this e-mail address, click here to Unsubscribe. https://pnc.p.delivery.net/m/u/pnc/uni/p.asp By unsubscribing to this message, you will be unsubscribed from all advertising or promotional messages from PNC. Removing your e-mail address from this mailing list will not affect your subscription to alerts, e-newsletters or account servicing e-mails. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Data Load Utility Timeout
Thanks for the response Chuck. I have been running the process as myself, and I should have the necessary permissions. I tried running it as appadmin and had the same result. We also haven't customized our People form, yet anyway. Andy Lauber Software Engineer II Midland Loan Services 913-253-9097 Phone 913-253-9001 Fax james.lau...@midlandls.com Charles Baldi charles.ba...@gm AIL.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject arsl...@arslist. Re: Data Load Utility Timeout ORG 02/27/2009 11:08 AM Please respond to arsl...@arslist.o RG ** I'm not sure if this is related to your problem or not, but we had Data Load jobs get stuck In Progress and had to be killed to clear. The problem turned out to be that the admin user we were running the job with (e.g., Demo) did not have the proper ITSM config/admin foundation priviliges to update the fields. You know like Config Categorization Admin, Contact Support Admin, etc. We got no errors, the jobs would just get stuck. Once we granted the proper privileges to that user, the jobs completed without a hitch. Also, if you have customized your People form, look for required fields or dependencies that might choke the Data Load job. Regards, Chuck Baldi On Fri, Feb 27, 2009 at 11:51 AM, James Lauber james.lau...@midlandls.com wrote: Morning list. I'm working on importing about 250 people records using the ITSM 7.0.03 data load utility, and I am encountering a timeout error every time I try to promote the validated data. Once I click Promote, I get 4 records in DLD:ThreadManager and one DLD_OUT_CREATE record in CAI Events with a return message of Running. I check the People and User forms and the first record from the staging form has been created as expected, but that is it. Within a few minutes, the CAI Events record has the return message ARSetEntry - Timeout during database update -- the operation has been accepted by the server and will usually complete successfully. The status in the data load console remains In Progress. I've killed the process and tried 5 times so far, with the same result each time. This is a Win 2003 VM, 1.5 gig ram, SS 2005, ARS 7.0.01 patch 3. Thanks in advance for any advice. Details from arerror log: Fri Feb 27 09:56:52 2009 390626 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Feb 27 09:56:52 2009 Timestamp: Fri Feb 27 2009 09:56:52.4740 Thread Id: 1424 Version: 7.0.01 patch 003 200705212328 May 22 2007 02:43:21 ServerName: Database: SQL -- SQL Server Hardware: Intel Pentium OS: Windows NT 5.2 RPC Id: 45248 RPC Call: 2 (SE) RPC Queue: 390626 Client: User Remedy Application Service from Unidentified Client (protocol 12) at IP address Form: CTM:LoadPeople Logging On: Code: c005 Operation: write Access Addr: 0x541eb5 Stack Begin: Stack End Fri Feb 27 09:56:52 2009 390626 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Feb 27 09:56:52 2009 0xc005 Fri Feb 27 09:56:52 2009 390626 : AR System server terminated -- fatal error encountered (ARNOTE 21) Andy Lauber Software Engineer II Midland Loan Services 913-253-9097 Phone 913-253-9001 Fax james.lau...@midlandls.com The contents of this email are the property of PNC. If it was not addressed to you, you have no legal right to read it. If you think you received it in error, please notify the sender. Do not forward or copy without permission of the sender. This message may contain
Re: Bizarre license issue
William, did you check the group list on the user form? I have noticed in our ARS 7.0, ITSM 7.0.2, environment that this sometimes gets out of synch with the permissions listed in the ITSM people form, causing users to report the same error. Adding the missing permissions again through the people form pushes the correct group IDs back to the user form. Usually. If you see placeholder in the group list, you have to clear it out and add back all their permissions. Andy Lauber Software Engineer II Midland Loan Services 913-253-9097 Phone 913-253-9001 Fax [EMAIL PROTECTED] William Rentfrow [EMAIL PROTECTED] COMINC.COMTo Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject [EMAIL PROTECTED] Re: Bizarre license issue ORG 04/16/2008 04:40 PM Please respond to [EMAIL PROTECTED] RG ** It is configured for multi-tenancy but there is only one company defined (not counting the My Company of course). I'll check and see if there's anything tied to that thoughgood idea! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, April 16, 2008 4:35 PM To: arslist@ARSLIST.ORG Subject: Re: Bizarre license issue ** Dear Perplexeder, I mean William, Is this a multi-tenancy environment? If so, could it be related to that? Rick On Wed, Apr 16, 2008 at 2:24 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** In IM 7.03 on ARS 7.1 patch 001 (Solaris) all users who are not AR Administrators get the typical You do not have a license/You do not have write access to field xxxyyyzzz (ARERR 9850) and then a list of all of the fields on the IM form. This happens only when trying to modify existing requests. Normally I'd assume the people don't have licenses. However, this is not true. They have both Incident user licenses (and corresponding correct permissions) and AR user licenses. We've got 40 of each applied to this server and about 5 users so far so we are not out of licenses. Even more weird this is a 7.1 server so it's not like the license keys are bad or something - the AR Server license is correct and all is well in that regard as far as I know (ie, the server accepted the key). I went so far as to create a new custom form and have the users create and then modify the request. If they didn't have an AR User license they would not be able to do this. As it turns out it worked correctly - they could create (no license needed) and then modify the same request (license absolutely 100% needed). The only other relevant fact I can think of is that the server is is submitter-locked modebut that shouldn't matter either. I'm perplexed. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ The contents of this email are the property of PNC. If it was not addressed to you, you have no legal right to read it. If you think you received it in error, please notify the sender. Do not forward or copy without permission of the sender. This message may contain an advertisement of a product or service and thus may constitute a commercial electronic mail message under US Law. PNCs postal address is 249 Fifth Avenue, Pittsburgh, PA 15222. If you do not wish to receive any additional advertising or promotional messages from PNC at this e-mail address, click here to
