Remedy Developer Position (Mid to Sr Level) Colorado

2008-10-09 Thread Jay parker
 Remedy Software Engineer

Employment Status: Full-Time

APPLY ONLINE ONLY:
http://recruiter.kenexa.com/corpexp/cc/CCJobDetailAction.ss?command=CCVi
ewDetailjob_REQUISITION_NUMBER=132422ccid=1sn5RRaP6Ig%3D

 

LOCATION: Broomfield, CO 

 

REPORTS TO: Manager Remedy Services

 

RESPONSIBILITIES:  Responsible for the effective system administration
and operations of Remedy Action Request (AR) environment and related
systems.  This includes design, develop, test, install, upgrade,
implement, train, and support of all Remedy based AR applications.

 

REQUIREMENTS:  

o  3 + years system administration experience with the Remedy AR
system version 6x or greater in a medium to complex environment

o  Experience developing custom AR applications and ITSM/CMDB
applications

o  Bachelor's degree in Computer Science or related discipline;
equivalent experience acceptable

o  Completed Remedy AR System Administration course or
equivalent experience

o  Proven leadership skills

o  Strong interpersonal skills with ability to work effectively
with customers, employees, teams, and all levels of management

o  Exceptional customer support skills

o  Strong written and verbal communication skills

o  Strong analytical and troubleshooting skills

o  Experience managing projects

o  Proficient using Microsoft Office 

o  Experience supporting web based applications 

o  Organized, detail-oriented, self-starter

 

PREFERRED SKILLS: 

Knowledge of Crystal Enterprise and Reports Professional, software
development life cycle, web services, IT Operations including Help Desk.
Knowledge of UNIX /Oracle/Apache Tomcat environment.  Knowledge of ITIL
best practices.

 

TRAVEL: Minimal required.

 

Corporate Express is an Equal Employment Opportunity/Affirmative Action
employer that promotes work force diversity and hires without regard to
race, color, religion, national origin, age, gender, marital status,
disability, sexual orientation, veteran status or other protected
status.

 

APPLY ONLINE ONLY:
http://recruiter.kenexa.com/corpexp/cc/CCJobDetailAction.ss?command=CCVi
ewDetailjob_REQUISITION_NUMBER=132422ccid=1sn5RRaP6Ig%3D

 


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Re: AIE Not working

2008-04-24 Thread Jay parker
Gave this a try and I received the same errors in the logs. I don't
understand how it can look up and retrieve all tables and columns form
the source and fail when you try and run the actual data exchange. 

 

Thank you

Jay



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday, April 23, 2008 4:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: AIE Not working

 

Forget the Verify button. I have had problems with it with a fully
functional exchange on AIE 7.1. The Verify fails to work - however if I
run the schedule it works just fine..

 

Why don't you just try running it and see if it works for you..

 

Hope this helps..

 

Cheers

 

Joe

 

- Original Message 
From: Jay parker [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, April 23, 2008 6:00:14 PM
Subject: AIE Not working

I have AIE 7.1 installed on an AIX 5.3 server using Oracle 10g. I am
using the Oracle link to build my data exchange and mappings and all of
that appeared to have set up fine. I am able to retrieve a list of
tables and all the columns from the source database. The issue occurs
when I try to verify the exchange and I get the following error.

Verify DataExchange: 'BMC Test'
Error on tab: ''
 Data Handler failed to load:
/opt/apps/remedy/apps/aie/bmc/apps/aie/uscobrmfa-at-06-0/service/bin/ora
dpr.so.1. 
(ARNOTE 1)

The preceding message occurred during the execution of active link
EIE:ST-ClickGetStatusButon02 -- action 1. (ARNOTE 1101)

I checked all the database information and settings and it looks good.
Does anyone have any ideas?

 



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sR8HDtDypao8Wcj9tAcJ%20 

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AIE Not working

2008-04-23 Thread Jay parker
I have AIE 7.1 installed on an AIX 5.3 server using Oracle 10g. I am
using the Oracle link to build my data exchange and mappings and all of
that appeared to have set up fine. I am able to retrieve a list of
tables and all the columns from the source database. The issue occurs
when I try to verify the exchange and I get the following error.

Verify DataExchange: 'BMC Test'
Error on tab: ''
 Data Handler failed to load:
/opt/apps/remedy/apps/aie/bmc/apps/aie/uscobrmfa-at-06-0/service/bin/ora
dpr.so.1. 
 (ARNOTE 1)

The preceding message occurred during the execution of active link
EIE:ST-ClickGetStatusButon02 -- action 1. (ARNOTE 1101)

I checked all the database information and settings and it looks good.
Does anyone have any ideas?

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Outgoing Emails Accumulation

2008-04-02 Thread Jay parker
Hello List

 

We have upgraded to 7.0.1 Patch 6 and since that time our outgoing email
cannot keep up with demand. As best we can tell each polling cycle sends
out 90- 100 emails, incoming emails are running perfectly. We have 6
outgoing mail boxes polling every 5 minutes. 

 

OS: AIX 5,3 Patch 6

ARS: 7.0.1 Patch 6

Emails Engine: 7.0.1. Patch 6

Java: 1.4.2

 

Jay P

 


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Re: Company Dropping Remedy

2008-02-05 Thread Jay parker
How recent was your switch to GenerationE? We were looking to use a VAR
but were told that BMC recently put major restrictions on them. These
restrictions basically eliminated the VARs form taking away existing BMC
Support customers.

Thank you
Jay
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, February 05, 2008 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Company Dropping Remedy

Along those same lines, my company recently switched from BMC to
GenerationE
and I have been very pleased with their front line support.  Prior to
this
experience I had never used a VAR and suffered through many of the same
issues I see discussed on the list.  I understand that my company saved
money going with the VAR tooso if support cost and lack of support
are
the two driving decisions to move off of Remedy...I would definitely
recommend trying to shop some VAR's and see what they would be able to
do
for you. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Van Sickle
Sent: Tuesday, February 05, 2008 9:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Company Dropping Remedy

James

Out of professional curiosity, has your company already decided on what
their alternative product will be to Remedy?  If this decision is not
completely driven by price and still open to potentially saving Remedy,
you
may wish to speak with Jorge Batista or Jay Shankar at BMC.  They might
be
able to assist in resolving some of the issues that brought your
company's
management team to their decision.  Alternatively, you might also want
to
talk to some vendors who offer third-party support services for Remedy.
They might be able to offer Remedy Support at a lower cost than going
directory through BMC, but I have never used such third-party support so
I
cannot say for certain.  I believe companies like Column IT, Strategic
Technologies, and Xinify offer these services, but I am sure there are a
several more whom I am not familiar with.

If this is a done deal, good luck with the job hunt then.

(Embedded image moved to file: pic03039.gif)Countrywide


James Van Sickle
Remedy Developer II
IT - Enterprise Change  Config


 
 972-696-5779 Office  1000 Coit Road 
   92-540- Internal   Mail Stop: PCRD-2-78   
 214-399-1254 CellPlano, TX 75075
 






 

 James Collins

 [EMAIL PROTECTED]

 IL.COM
To 
 Sent by: Action  arslist@ARSLIST.ORG

 Request System
cc 
 discussion

 list(ARSList)
Subject 
 [EMAIL PROTECTED] [ARSLIST] Company Dropping Remedy

 ORG

 

 

 02/05/2008 09:41

 AM

 

 

 Please respond to

 [EMAIL PROTECTED]

RG

 

 





I found out last week that my company has decided to drop Remedy.
Through an analysis they found found it to expensive and the support
that
they received since the BMC takeover as being not worth the costs
associated
with it.  I was a bit surprised; however, they plan on developing some
new
opportunities.  I think Remedy has about one year with the company and
that
will be the last curtain after 10 years.  I will still be around for a
year,
but wanted to share that with the list.

James



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Re: Company Dropping Remedy

2008-02-05 Thread Jay parker
Yes this is what we were told, by the VAR.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of remedy
Sent: Tuesday, February 05, 2008 12:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Company Dropping Remedy

 

** 

BMC has told the VARS that they it is not their intent to approve any
further transfers of Support to the VARS.

 

Sounds like restraint of trade to me

LJ Longwing [EMAIL PROTECTED] wrote:

It was within the last few months/turn of the year
timeframe...and as we all
know...you can't go to VAR without permission from mother
BMC...so I know it
was authorized by them...:) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jay parker
Sent: Tuesday, February 05, 2008 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Company Dropping Remedy

How recent was your switch to GenerationE? We were looking to
use a VAR but
were told that BMC recently put major restrictions on them.
These
restrictions basically eliminated the VARs form taking away
existing BMC
Support customers.

Thank you
Jay
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, February 05, 2008 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Company Dropping Remedy

Along those same lines, my company recently switched from BMC to
GenerationE
and I have been very pleased with their front line support.
Prior to this
experience I had never used a VAR and suffered through many of
the same
issues I see discussed on the list. I understand that my company
saved
money going with the VAR tooso if support cost and lack of
support are
the two driving decisions to move off of Remedy...I would
definitely
recommend trying to shop some VAR's and see what they would be
able to do
for you. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Van Sickle
Sent: Tuesday, February 05, 2008 9:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Company Dropping Remedy

James

Out of professional curiosity, has your company already decided
on what
their alternative product will be to Remedy? If this decision is
not
completely driven by price and still open to potentially saving
Remedy, you
may wish to speak with Jorge Batista or Jay Shankar at BMC. They
might be
able to assist in resolving some of the issues that brought your
company's
management team to their decision. Alternatively, you might also
want to
talk to some vendors who offer third-party support services for
Remedy.
They might be able to offer Remedy Support at a lower cost than
going
directory through BMC, but I have never used such third-party
support so I
cannot say for certain. I believe companies like Column IT,
Strategic
Technologies, and Xinify offer these services, but I am sure
there are a
several more whom I am not familiar with.

If this is a done deal, good luck with the job hunt then.

(Embedded image moved to file: pic03039.gif)Countrywide


James Van Sickle
Remedy Developer II
IT - Enterprise Change  Config



972-696-5779 Office 1000 Coit Road 
92-540- Internal Mail Stop: PCRD-2-78 
214-399-1254 Cell Plano, TX 75075 









James Collins

[EMAIL PROTECTED]

IL.COM
To 
Sent by: Action arslist@ARSLIST.ORG

Request System
cc 
discussion

list(ARSList)
Subject 


ORG





02/05/2008 09:41

AM





Please respond to

[EMAIL PROTECTED]

RG









I found out last week that my company has decided to drop
Remedy.
Through an analysis they found found it to expensive and the
support that
they received since the BMC takeover as being not worth the
costs associated
with it. I was a bit surprised; however, they plan on developing
some new
opportunities. I think Remedy has about one year with the
company and that
will be the last curtain after 10 years. I will still be around

Remedy Software Engineer Position Open in Colorado

2007-07-05 Thread Jay parker
Remedy Systems Administrator

Employment Status: Full-Time

Job description:

-

Friendly Atmosphere; Competitive Salaries; Environmentally Conscious;
Opportunity to Develop and Advance... Corporate Express is a place where
technology melds with an innovative business strategy, a place of
excitement, vision, integrity and dedication to a higher standard.

 

Corporate Expressopportunity in your hands!

 

Let's face it - EVERY business needs some level of office product and
service support to run efficiently.  What makes Corporate Express
unique?  Our broad product offering addresses our clients' requirements
for an office to run smoothly.  From office set up through daily office
and facility supply maintenance, we position our clients for success by
permitting them to focus on what's most important to their business.
Our global presence, ease of online purchasing, competitive pricing and
hands on approach to working with our customers sets us apart from our
competitors.   

 

REMEDY SOFTWARE ENGINEER

 

LOCATION: This position is available at the Corporate Express
Headquarters in Broomfield, Colorado. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Responsible for the effective system administration and operations of
Remedy Action Request (AR) environment and related systems.  This
includes design, develop, test, install, upgrade, implement, train, and
support of all Remedy AR based applications.

 

REQUIREMENTS AND COMPETENCIES: 

*   1-3 years system administration experience with the Remedy
AR system version 6x or greater in a medium to complex environment

*   Experience developing custom AR applications and ITSM/CMDB
applications

*   Bachelor's degree in Computer Science or related discipline;
equivalent experience acceptable

*   Completed Remedy AR System Administration course or
equivalent experience

*   Proven leadership skills

*   Strong interpersonal skills with ability to work effectively
with customers, employees, teams, and all levels of management

*   Exceptional customer support skills

*   Strong written and verbal communication skills

*   Strong analytical and troubleshooting skills

*   Experience managing projects

*   Proficient using Microsoft Office 

*   Experience supporting web based applications 

*   Organized, detail-oriented, self-starter

 

PREFERRED SKILLS: 

*   Knowledge of Crystal Enterprise and Reports Professional,
software development life cycle, web services, IT Operations including
Help Desk   

*   Knowledge of UNIX /Oracle/Apache Tomcat environment

*   Knowledge of ITIL best practices

 

Corporate Express is an Equal Employment Opportunity/Affirmative Action
employer that promotes work force diversity and hires without regard to
race, color, religion, national origin, age, gender, marital status,
disability, sexual orientation, veteran status or other protected
status.

 

Further Information:
http://recruiter.kenexa.com/corpexp/cc/CCJobDetailAction.ss?command=CCVi
ewDetailjob_REQUISITION_NUMBER=96175ccid=bupJEdUjsTs%3D

 


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