ARJAVAPLUGIN Timeout setting (web service consumption)
Hello, I am able to use a filter to successfully consume a remote web service when the filter runs on a Solaris, Oracle, AR 7.6.04 system. The same filter, however, generates a timeout error (see arjavaplugin.log below) indicating a ws timeout of 2 seconds when I run it on a Windows/MSSQL/AR7.6.04 SP4 system. Apparently, the default web service (axis?) timeout is only 2 seconds for the windows install compared to the Solaris/oracle install. The windows system arjavaplugin seems to be ok fundamentally, however, since other ws calls are working. When I migrated the workflow to the Solaris system to compare the results, I used exactly the same data and I am consuming the same target web service. Does anyone know how to adjust the timeout related to the error seen in the log below? (see yellow below) This does not seem to be related to the typical AR timeouts which are shown below:. There is no Server-Plugin-Default-Timeout setting in the ar.cfg file so based on documentation it should default to 60 seconds (not sure if this applies). [cid:image001.png@01CECDBA.670735E0] Thanks for any insight you may have on this issue. Ken Leihkauff PS - windows system is AR 7.6.04 SP4; oracle/solaris AR is 7.6.04 SP1 == ARJAVAPLUGIN LOG FILE = ERROR (9130): Error encountered while executing a Web Service; ; nested exception is: java.net.SocketTimeoutException: Read timed out at com.bmc.arsys.ws.plugin.WSPlugin.ThrowException(WSPlugin.java:158) at com.bmc.arsys.ws.plugin.WSPlugin.filterAPICall(WSPlugin.java:151) at com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository.ARFilterApiCall(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_5(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsFilterApi_4(Unknown Source) at com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) 2013-10-18 19:31:56,145 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.WEBSERVICEjava.net.SocketTimeoutException: Read timed out 2013-10-18 19:31:56,146 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.WEBSERVICEWS timeout setting = 2 sec 2013-10-18 19:31:56,146 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.WEBSERVICEAxisFault during = 2210 millisec 2013-10-18 19:31:56,146 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.WEBSERVICEsoapService = IT06NOCMEMPHISService 2013-10-18 19:31:56,146 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.WEBSERVICEsoapMethod = New_Create_Operation_1 2013-10-18 19:31:56,146 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.WEBSERVICEsoapURL = https://servicedeskn2.naismc.com/arsys/services/ARService?server=narmdy2webService=IT06NOCMEMPHIS 2013-10-18 19:31:56,147 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.WEBSERVICEsoapNamespace = urn:IT06NOCMEMPHIS 2013-10-18 19:31:56,147 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.WEBSERVICEsoapInputDocument = ?xml version=1.0 encoding=windows-1252? ns0:ROOT xmlns:ns0=urn:IT06NOCMEMPHIS xmlns:xsd=http://www.w3.org/2001/XMLSchema; xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance; ns0:SOAPHeader ns0:AuthenticationInfo ns0:userNameleihk/ns0:userName ns0:password/ns0:password /ns0:AuthenticationInfo /ns0:SOAPHeader ns0:PriorityMedium/ns0:Priority ns0:CategoryServer/ns0:Category ns0:TypeVMWare/ns0:Type ns0:ItemOutage/ns0:Item ns0:GroupService Desk/ns0:Group ns0:Location100 N Main Street/ns0:Location ns0:Impact3-Moderate/Limited/ns0:Impact ns0:Urgency3-Medium/ns0:Urgency ns0:special_projectNA/ns0:special_project ns0:Source8/ns0:Source
Install ITSM 7.6.04 with SQL 2012?
Hello, I am planning on installing ITSM 7.6.04 using VMWare/Windows/MSSQL. Since SQL 2012 is fairly new I wanted to check if there are any known problems with this version of the database. Do you recommend going with SQL 2012 or 2008 R2? Thanks for your suggestions. Ken Leihkauff North American Integrated Services Management Center (NAISMC) Science Applications International Corp. (SAIC) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Problem Importing Definitions (7.6.04SP1)
Hello, We are having peculiar symptoms when importing some definition files. (The definition files were exported from a 7.6.04SP1 system.) If I export a deployable application or a fairly large set of forms and related workflow (say 40 forms), I am able to import the definitions into a NEWLY installed AR 7.6.04SP1 system with no problems. But, if I try to import this same file into an UPGRADED 7.6.04SP1 system, the import fails. There are no errors and the import appears to terminate normally, but nothing is actually imported. If I decrease the number of objects to 4 or 5 forms then it will import ok. Again, notice that it works flawlessly with a NEWLY installed AR 7.6 but only fails when trying to import to any of our UPGRADED 7.6 systems. All these upgraded systems appear to function and perform properly from a user perspective. While running the import against one of the upgraded 7.6 systems, I enabled API and SQL logging, but there are no API or ORA errors. Background: All UPGRADED systems were from 7.1p6 to 7.6.04SP1, and Oracle 10g to 11g. All NEW systems are 7.6.04SP1 with Oracle 11g. All systems are Solaris 10 for AR and Oracle. We do not use AR Server Groups. Thanks for any insight you may have regarding this issue. Ken Leihkauff ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 7.1 Upgrade to 7.6.04 SP1 - Installer ORA ERRORS
Thank you, Frederick, that worked!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, October 12, 2011 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 Upgrade to 7.6.04 SP1 - Installer ORA ERRORS
I wonder if it a Solaris only upgrade problem. I believe we found it 4 times
FIELD_ENUM.ENUMSTYLE, FILTER_NOTIFY.BEHAVIOR, FILTER_NOTIFY.PERMISSION, and
SCHEMA_ARCHIVE.ARCHIVEFROMFORM
What we ended up doing was to clone the table to a new name, null the affected
fields, alter the data type, and put the value back (by selecting it from the
cloned table) and then run the installer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Leihkauff, Kenneth G
Sent: Wednesday, October 12, 2011 11:24 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 Upgrade to 7.6.04 SP1 - Installer ORA ERRORS
**
Hello,
Has anyone experienced similar problems when upgrading from 7.1 to 7.6 ARS?
I've submitted a ticket to BMC but they have not indicated this is a known
problem.
More specifically, I'm upgrading 7.1 patch 6 ARS to 7.6.04 SP1 ARS. This is
Solaris 10, Oracle 11g. The installer completes as failed with the following
errors (see below). We manually fixed the first error at the Oracle level and
then re-ran the installer, but keep getting the same type of errors but on
different AR data dictionary tables/columns. Each time one of the columns is
fixed and the installer is re-run, it appears to advance and find yet another
of the same type of problems. The ORA-01439 error suggests that it wants to
change the data type. For example, in the last error below, the 7.1 data
dictionary documentations shows this column to be an integer, and the 7.6
installer wants to change it to a number(15). But, because there is data in
the column, it fails. The installer does not appear to have been written to
handle this. I would expect lots of people would be getting this error for
upgrading 7.1 to 7.6, and BMC would need to fix the installer. Thoughts,
insight? Thank you!
(Note: this is only an ARS upgrade -- Not ITSM/CMDB.)
Errors: ORA-01440 ORA-01439:
-
LOG EVENT {Description=[[SQLERROR] [DESCRIPTION] Failed to upgrade the
database schema],Detail=[[SQLERRORCODE]=0 [SQLMESSAGE]=Failed to run SQL
statement [ALTER TABLE FIELD_ENUM MODIFY ( ENUMSTYLE NUMBER(15) )] Due to
[ORA-01440: column to be modified must be empty to decrease precision or scale
LOG EVENT {Description=[[SQLERROR] [DESCRIPTION] Failed to upgrade the
database schema],Detail=[[SQLERRORCODE]=0 [SQLMESSAGE]=Failed to run SQL
statement [ALTER TABLE FILTER_NOTIFY MODIFY ( BEHAVIOR NUMBER(15) )] Due to
[ORA-01440: column to be modified must be empty to decrease precision or scale
LOG EVENT {Description=[[SQLERROR] [DESCRIPTION] Failed to upgrade the
database schema],Detail=[[SQLERRORCODE]=0 [SQLMESSAGE]=Failed to run SQL
statement [ALTER TABLE SCHEMA_ARCHIVE MODIFY ( ARCHIVEFROMFORM NUMBER(15) )]
Due to [ORA-01439: column to be modified must be empty to change datatype
Ken Leihkauff
___
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ARS 7.1 Upgrade to 7.6.04 SP1 - Installer ORA ERRORS
Hello,
Has anyone experienced similar problems when upgrading from 7.1 to 7.6 ARS?
I've submitted a ticket to BMC but they have not indicated this is a known
problem.
More specifically, I'm upgrading 7.1 patch 6 ARS to 7.6.04 SP1 ARS. This is
Solaris 10, Oracle 11g. The installer completes as failed with the following
errors (see below). We manually fixed the first error at the Oracle level and
then re-ran the installer, but keep getting the same type of errors but on
different AR data dictionary tables/columns. Each time one of the columns is
fixed and the installer is re-run, it appears to advance and find yet another
of the same type of problems. The ORA-01439 error suggests that it wants to
change the data type. For example, in the last error below, the 7.1 data
dictionary documentations shows this column to be an integer, and the 7.6
installer wants to change it to a number(15). But, because there is data in
the column, it fails. The installer does not appear to have been written to
handle this. I would expect lots of people would be getting this error for
upgrading 7.1 to 7.6, and BMC would need to fix the installer. Thoughts,
insight? Thank you!
(Note: this is only an ARS upgrade -- Not ITSM/CMDB.)
Errors: ORA-01440 ORA-01439:
-
LOG EVENT {Description=[[SQLERROR] [DESCRIPTION] Failed to upgrade the
database schema],Detail=[[SQLERRORCODE]=0 [SQLMESSAGE]=Failed to run SQL
statement [ALTER TABLE FIELD_ENUM MODIFY ( ENUMSTYLE NUMBER(15) )] Due to
[ORA-01440: column to be modified must be empty to decrease precision or scale
LOG EVENT {Description=[[SQLERROR] [DESCRIPTION] Failed to upgrade the
database schema],Detail=[[SQLERRORCODE]=0 [SQLMESSAGE]=Failed to run SQL
statement [ALTER TABLE FILTER_NOTIFY MODIFY ( BEHAVIOR NUMBER(15) )] Due to
[ORA-01440: column to be modified must be empty to decrease precision or scale
LOG EVENT {Description=[[SQLERROR] [DESCRIPTION] Failed to upgrade the
database schema],Detail=[[SQLERRORCODE]=0 [SQLMESSAGE]=Failed to run SQL
statement [ALTER TABLE SCHEMA_ARCHIVE MODIFY ( ARCHIVEFROMFORM NUMBER(15) )]
Due to [ORA-01439: column to be modified must be empty to change datatype
Ken Leihkauff
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Email Engine Scaling
Hello, Background: We have an AR system running 7.1, Oracle 10g, Solaris 10. The ARS is running on the same server as the database; there is no Server Group configuration. Question: To scale the email engine, is it possible to run two instances of the email engine on the same server and configure each to process separate defined mailboxes in the AR System Email Configuration form? Based on the email engine documentation, this seems to be supported. Do you recommend doing this when you are not using a server group and need to scale to accommodate a considerably higher volume of messages. The current configuration (with adjustments to the email properties file) performs well, however, we are concerned that the email engine may backlog when we double the total volume of outgoing messages (we will be doubling the activity in a couple of days). Thanks for your guidance and experiences. Ken Leihkauff North American Integrated Services Management Center (NAISMC) Science Applications International Corp. (SAIC) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Remedy ARS 508 Compliance Evaluation for Government
Hello, Does anyone know if BMC has provided help with completing the government's 508 Evaluation Template, like the one shown below? Thanks for any guidance or insight to completing the template or obtaining details from BMC. I have seen BMC's whitepaper for guidance when developing ARS applications, but need to complete the required evaluation template when pursuing federal work. Thank you. Ken Leihkauff SAIC Section 1194.22 Web-based Internet information and applications * Refer to ( http://www.access-board.gov/sec508/guide/1194.22.htm) for details on the guidelines listed below. Criteria Supporting Features Remarks and explanations (a) A text equivalent for every non-text element shall be provided (e.g., via alt, longdesc, or in element content). (b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation. (c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup. (d) Documents shall be organized so they are readable without requiring an associated style sheet. (e) Redundant text links shall be provided for each active region of a server-side image map. (f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape. (g) Row and column headers shall be identified for data tables. (h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers. (i) Frames shall be titled with text that facilitates frame identification and navigation (j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. (k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes. (l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by Assistive Technology. (m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with 1194.21(a) through (l). (n) When electronic forms are designed to be completed on-line, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. (o) A method shall be provided that permits users to skip repetitive navigation links. (p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Remedy ARS 508 Compliance Evaluation for Government
Thank you, David! Ken Leihkauff North American Integrated Services Management Center (NAISMC) Science Applications International Corp. (SAIC) 865-481-1329 office 865-659-7440 cell From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Wednesday, June 01, 2011 6:39 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy ARS 508 Compliance Evaluation for Government ** Yes. All BMC Remedy products have a VPAT (Voluntary Product Assessment Template) available. Just contact a BMC representative (sales, support, etc.) who will have access to them. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Leihkauff, Kenneth G (LEIHKAUFFK) Sent: Wednesday, June 01, 2011 03:14 PM To: arslist@ARSLIST.ORG Subject: Remedy ARS 508 Compliance Evaluation for Government ** Hello, Does anyone know if BMC has provided help with completing the government's 508 Evaluation Template, like the one shown below? Thanks for any guidance or insight to completing the template or obtaining details from BMC. I have seen BMC's whitepaper for guidance when developing ARS applications, but need to complete the required evaluation template when pursuing federal work. Thank you. Ken Leihkauff SAIC Section 1194.22 Web-based Internet information and applications * Refer to ( http://www.access-board.gov/sec508/guide/1194.22.htm) for details on the guidelines listed below. Criteria Supporting Features Remarks and explanations (a) A text equivalent for every non-text element shall be provided (e.g., via alt, longdesc, or in element content). (b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation. (c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup. (d) Documents shall be organized so they are readable without requiring an associated style sheet. (e) Redundant text links shall be provided for each active region of a server-side image map. (f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape. (g) Row and column headers shall be identified for data tables. (h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers. (i) Frames shall be titled with text that facilitates frame identification and navigation (j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. (k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes. (l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by Assistive Technology. (m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with 1194.21(a) through (l). (n) When electronic forms are designed to be completed on-line, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. (o) A method shall be provided that permits users to skip repetitive navigation links. (p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
