Service Target Stop Qualification?
Hi List
Question about service targets. When building a custom target (in this case a
stop condition) should any field that's in the form work as a qualifier? For
example, if I want a stop condition when a workinfo type is created ('z1D_Work
Log Type' = "Email System"), should that work? Or is it just the fields that
happen to appear in the "basic" qualification builder?
Also do keywords work? Like if last modified data is within an hour of a
$\TIMESTAMP$ as an example?
Thanks for any help.
Lisa
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Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
On 9/21/13, Brian Goralczyk bgoralc...@gmail.com wrote: Lisa, It sounds to me like you realize the compromise you are making, which means I don't think you should feel insulted by comments regarding rate. Indeed, some of work for reasons other than chasing the most dollars. Also please take on board my other comments regarding UK employment. But on balance I do find it somewhat insulting when someone essentially boasts about being so highly paid. Also, I hope you are doing financial conversions when you talk rates. As I recall (from a few years ago) it was approximately a 2 to 1 ratio (American to UK). 1.6 So I am intrigued why you feel it was rubbed in. Just write this off as a personal view so it doesn't extend the argument. Telling someone they're being ripped off could be misconstrued as someone not being savvy enough to get a chase high salaries. The other thing I didn't mention and shouldn't have to is that due to a disability I don't last very long in cut-throat private sector environments. In any event it's still boastful. If it ends the argument just write it off as a personal reaction to boasting about being highly paid. Even if I choose a modicum of job security and a decent benefit package over chasing the high contractor dollars, it's polite to bear in mind people earn not just less but a lot less. It's an international list and IT jobs aren't as lucrative in the UK as in America in the best of circumstances. But just write it off as I personally find boasting about being paid insulting, so better if you blame me instead. You chose your rate. As does everyone else. David was only bringing up the fact that there are people that aren't aware of the rate that they can get and us such hurt the people that do know by lowering the acceptable rate for a given skill set. These discussions are important for head hunters to understand why they are sometimes facing a challenge filling their need when they try to pay rates that are lower than have been accepted historically. It is hard for a consultant to go from 75/hr to 50/hr. This is a challenge for anybody to deal with. Can we please stop now? I ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
On 9/21/13, Brian Goralczyk bgoralc...@gmail.com wrote: I don't think you should feel insulted by comments regarding rate. Forgot to mention, another personal opinion so write it off, but I do believe people should be allowed to feel whatever they feel, I guess I don't really understand someone telling me how I should feel. You don't even know me. Anyway flame me, keep arguing, stop, tell me what I should feel, whatever. I'm not going to read this thread anymore because I am finding it unpleasant for me. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
On 9/20/13, David Charters da...@charterstechnologies.com wrote: I don't know what your back ground is but if you have this kind of back ground and you are working for less, then you I work in the public sector in the UK. I'm not entirely sure what a 1099 is. Permanent public sector jobs in the UK generally don't pay much until you reach senior level, the trade off is we get better benefits than most of the private sector equivalent jobs. are getting ripped off. I don't believe that to be the case. I like my current role and the organisation and the conditions and benefits. I'm learning loads and they're sending me on Remedy courses. I choose to stay and earn what it pays. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
Kind of unfair to rub it in for those of us that work for a lot less than that! :-P On 9/11/13, David Charters da...@charterstechnologies.com wrote: $48.00/hr? Does anyone worth their Remedy salt work for that kind of rate? Maybe 2 x 48? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
(I should point out I work for a quasi-public organisation though.) On 9/20/13, Lisa Singh lisa.si...@gmail.com wrote: Kind of unfair to rub it in for those of us that work for a lot less than that! :-P On 9/11/13, David Charters da...@charterstechnologies.com wrote: $48.00/hr? Does anyone worth their Remedy salt work for that kind of rate? Maybe 2 x 48? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
On 9/13/13, Tauf Chowdhury taufc...@gmail.com wrote: I dunno Jesus. I'm not one to tow the BMC line but in the past 1.5 yrs, BMC support has really come around. I can get to the support groups necessary to resolve or troubleshoot my issue fairly quickly. When I started with Remedy 3 years ago, we opted for the OnDemand solution, I wasn't a party to the decision making as I was hired fairly close to rollout. It does seem a bit easier having someone manage the infrastructure, but getting customisations implemented is a tedious. Three years ago the support was unbelievably poor. I spent a number or years doing enterprise support for big companies and was horrified what passed for enterprise-level support - it was maybe on a par with free support you get with a 10 quid-a-month cell phone contract. It is a lot better now, but still often frustrating - I still have to sometimes tell them how to do things (by reading their product manuals) and ignoring my responses for weeks then constantly trying to send three emails with nothing but any updates? so they can meet their ticket SLA goals still happens a bit too frequently. All in all it has improved noticeably, and there are a couple of people who are downright good (that fellow called Sander for instance is very intelligent, always understands what I'm asking and has helped me consistently). And as stated, any ticket escalated to 2L takes weeks or months still. I suppose I'd be relatively satisfied with support if they actually read the emails customers send fully and carefully. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Wither Config? (config.jsp and atriumSSO)
Speaking of where BMC support is sometimes lacking (see posts passim)...here's one that seems to have stumped them for now. Our dev environment was upgraded to 8.1 and area SSO has been replaced with AtriumSSO So where MidTier configuration used to live here: https://bbc-dev.onbmc.com/arsys/shared/config.jsp Our bypass URL morphed into the ever-easy-remember: https://bbc-dev-sso.onbmc.com/atriumsso/UI/Login?realm=BmcRealmgoto=https://bbc-dev.onbmc.com/arsys/ I've tried every permutation I can imagine Has anyone implemented AtriumSSO and if so know where the config.jsp live now? Thanks, Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OnDemand VPN connections
On 9/3/13, Tomasiewicz, Mike (Information Technology) mike.tomasiew...@conagrafoods.com wrote: I should have been more specific. We have an always-on VPN B2B connection with the BMC datacenters for our Remedy OnDemand instances. We decided to have our inbound mail hosted by BMC which alleviated some of our MAPI challenges with our existing Exchange environment. I am kind of hoping we can do *exactly* the same - long slog up bureaucracy mountain, starting with the struggle to get The Managers to understand VPNs and why we need a B2B always-on solution. ;-) Do you use ADDM as well by any chance? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Benefit of Objects' Conversion between Origin and Custom Objects
I asked a similar question on BMC communities. No one knows is the conclusion I came to. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: IMAP certificate
On 8/27/13, Hodgdon, Paul paul.hodg...@unh.edu wrote: Our incoming email cert for IMAP expired, does anyone have any idea on how we can fix it? What operating system is your server on? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: IMAP certificate
On 8/28/13, Lisa Singh lisa.si...@gmail.com wrote: On 8/27/13, Hodgdon, Paul paul.hodg...@unh.edu wrote: Our incoming email cert for IMAP expired, does anyone have any idea on how we can fix it? What operating system is your server on? Sorry I should have said mail server on. Also who is your certificate provider (i.e. Verisign, Thawte, whatever). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OnDemand VPN connections
Any OnDemand customers out there by any chance? We sort of in a position where we need a persistent connection between our network and our OnDemand environments. I a cisco vpn client to access the tools servers currently, bu that requires a manual connect and disconnects if idle for a certain number of minutes. We really able to get ADDM data and email from a local server into Remedy we really need to have a persistent connection for that. If there's any OnDemand customers out there, have you set up a permanent end-to-end VPN solution. Networking's not my strong suit but in past jobs we've done site-to-site IPsec VPNs on routers with no problems. Anybody done this sort of thing with OnDemand? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OnDemand VPN connections
Jason is correct - always-on, B2B VPN. We've got a meeting with a fellow from BMC next week, which hopefully falls on the days I'm not on leave, so I guess we'll see what they say. I was just curious if any other OnDemand customers has a persistent VPN - it seems there must be, there's no other way to (easily) handle incoming mail I should think. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Sequence issue in Request ID while creating tickets
On 8/20/13, Karthick S karthick...@gmail.com wrote: I have one doubt, it works fine in Dev remedy server with the parameter detail. Do you have multiple servers? We found when adding another server the numbers looked out of sequence because it was using IDs from both servers' blocks. Our block size is 100, so we'd get IDs out of sequence between by 100-200 numbers, depending on which server's ID block it pulled the ID from. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Network protocol/data error when performing data operation. Please contact administrator. (ARERR 9350)
Weird one - get that trying to load the overview console on 8.1 - only happens on IE 10 and only when trying to load the overview console -- googling seems to find suggestions that it's a Tomcat bug that's long since been fixed. Anyone else ever get that message? Kind Regards, Lisa Remedy 8.1 / 2008 R2 MSSQL / 2008 R2 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Network protocol/data error when performing data operation. Please contact administrator. (ARERR 9350)
On 8/12/13, Tauf Chowdhury taufc...@gmail.com wrote: Are you load balancing at the user to web server layer? I've seen this when the LB session timeout is less than the connection timeout on mid tier. Could very well be - it's happening to a user who was granted a higher-than-default timeout session timeout in their user preference. We're an OnDemand customer so I'd have to ask BMC to verify the LB session timeout, but I suspect it is indeed less than the user's timeout setting. So reducing the user's session timeout would possibly resolve it? Kind Regards, Lisa Remedy 8.1 / 2008 R2 MSSQL / 2008 R2 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Report
On 8/8/13, Andy Wilkerson andywilker...@hotmail.com wrote: Yes is checked. Andy You need to remove the check - override actually means override the qualifications so if it is checked then it ignores the qualification. Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Report
On 8/7/13, Andy Wilkerson andywilker...@hotmail.com wrote: I have a join form. I created a report that runs off that from. In the report I have a qualification. When I select the report it runs but it does not filter on the qualification. When run in the user tool and filter on the Silly question, but did you ensure override was left un-ticked when you ran the report? If that's ticked it ignores the qualifications. Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Automate Change Work Info Notes
On 8/1/13, Brittain, Mark mbritt...@navisite.com wrote: o. In the Work Info Notes there are Work Info Types Such as Install Plan, Test Plan and Backout Plan. One thought is that if certain conditions are met, a set of filters would create the Work Info Notes. Anyone done something like this? If so how did you do it and what was the condition that executed the Work Order Notes creation? We took a different approach to do more or less the same thing - our BMC Consultant customised the basic Change template form to also include Change WorkLog which would then create the 5 work info note types we use with all changes with some basic values to tell people what info to put into that sort of note type. Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Recruiters Odd NDA
On 8/1/13, Roger Justice rjust2...@aol.com wrote: It is a non compete which is almost impossible to get a lawyer to take you to court for. If you live in a right to work state, which I do I have seen this tried and the court through it out. I was going to post the same thing - non compete clauses are fairly (well were) over here in the UK, but are utterly unenforceable. Double check the NM law you're worried, but I wouldn't worry overly. Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Base Development vs Overlays v8.1
On 7/29/13, Susan Palmer suzanpal...@gmail.com wrote: Thank you Lisa I have been using that manual, just a little cumbersome when looking for specific topics unless you know exactly the key words that will get you where you want to be. A separate manual kind of limits the results. On Mon, Jul 29, 2013 at 10:28 AM, Lisa Singh lisa.si...@gmail.com wrote: On 7/18/13, Susan Palmer suzanpal...@gmail.com wrote: #1 - Wish there was a separate mid tier manual. Working with that large 8.0 doc is cumbersome when you're trying to focus on one aspect. (small rant, sorry). I tried to upload the 7.603 Mid Tier manual but it was too big and got rejected by the listserv; that said it wasn't very different from the online version. Can email it to your personal address if you like - let me know. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Getting my development feet wet...
On 7/30/13, Mueller, Doug doug_muel...@bmc.com wrote: Lisa, Essentially, unless you are working with BMC support on an issue or fixing something under their direction, the best practice use of the system is to NEVER be in base mode. Consider Base Mode to be owned by BMC. That is where BMC will put our applications. That does make a lot of sense stated that way - thanks Doug. Kind Regards, Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
QBE after 1 character / weirdness after 8.1 upgrade
Has anyone else seen this? The customer field in the HPD:Help Desk form by default has auto complete set Leading after 3 keystroke - same with the Site field in CTM:Location Details. But after the 7.6.04 8.1 upgrade it's now attempting to auto complete after 1 character, which of course brings up a warning about exceeding the query limits on anything other than X and Z. Every 5 or 6 site auto completes fails to retrieve anything at all at the other extreme. Anybody experience that? Is 1 the default value? Normally I'd just attempt to reset it by saving an new auto complete value then going back to 3, but as we're in UAT of the new version, and I work for a big giant bureaucracy The Managers have decided only BMC Support can fix it, but they're a bit flummoxed as well. Just curious if anyone else has seen this. Kind Regards, Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: QBE after 1 character / weirdness after 8.1 upgrade
Oh thank you! That's great to know. Very helpful! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Getting my development feet wet...
I just did the Administrator Foundation stuff so you'd think this would be clearer but I'm still not sure... I want to get my developer feet wet by writing a simple application that support team leaders can use to request new support staff accounts. I realise I could easily do this and automate the whole process with a service request but this is mostly an excuse to get some practice in Remedy development. I'm not going to make it a deployable application because I want access to all the user records that are in ITSM since a large number of requests are people already have non-support user records. So, do I start in Base Development or Best Practice Mode? I guess the actual underlying question is do upgrades leave new applications with base fields alone since there's no OOTB settings that could possibly overwrite them? Kind Regards, Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Refresher needed
On 7/29/13, Longwing, Lj llongw...@usgs.gov wrote: 've spent about a year and a half in ITSM environments and let me tell you I have barely scratched the surface It's a crazy beast - there's what? - more than 2000 forms or something? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Base Development vs Overlays v8.1
On 7/18/13, Susan Palmer suzanpal...@gmail.com wrote: #1 - Wish there was a separate mid tier manual. Working with that large 8.0 doc is cumbersome when you're trying to focus on one aspect. (small rant, sorry). 8.1 MT stuff is here: https://docs.bmc.com/docs/display/public/ars81/BMC+Remedy+Mid+Tier+configuration You need a BMC support ID - you can export that to PDF (remember to configure the PDF exporter to export all child documents as well). Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Refresher needed
I had a go an answering these for a laugh - if anyone else wants to put in the stuff I don't know we could have a good study guide for interviews! Also I'm probably wrong on several, so feel free to correct me... 1) What is the difference between and Active Link and a Filter? Active Link is initiated by a client action. A filter runs server-side, independent of client input so can be used to enforce rules, since the user has no control over whether they execute 2) What is a .def file used for? To import and / or export Remedy objects 3) What is a .arx file? Remedy data export file 4) Who is Doug Mueller? One of the founders of Remedy Corp. 5) What is a use for an Active Link Guide? ??? 6) What type of field is the Worklog field? Table 7) Name two DBMSs in which Remedy ARS can run on top of? DB2 Universal, Informix, Oracle, Sybase, and Microsoft SQL 8) What does ARS stand for? Action Request System 9) What are the core fields? * Request ID—Unique tracking number assigned to each request by AR System. * Submitter—Login name of the user who submits a request. * Create Date—Date and time that a request is created. * Assigned To—Person assigned to handle the request. * Last Modified By—User who last modified the request. * Modified Date—Date and time that the request was last modified. * Status—Current status of the request. * Short Description—Brief description of the request. * Status History—Time the request’s status was last changed and who changed it. This field does not appear in forms. To view the information in this field, users must display a request and choose View Status History. 10) What does $MENU$ do? Returns the current menu 11) What is the function of DDE-Poke? Deprecated - something to do with the User tool on windows sending data to a third party application 12) What are ar.ini and ar.conf files used for? ar.ini - environmental preferences that need to be loaded at runtime, essentially a preference file (before my time but I think ar.ini was also client-side for the user tool). ar.conf are server settings that can be (in theory) referenced at any time by the server - conf files are generally in a very particular format, often with delimiters so are a little bit like a database in flat file form. 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? No idea, all old versions. 14) Why ardiff utility is used for? Comparing .def files? 15) How do you deploy your application on web? Create a or import a deployable application, create an entry point (?) 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? wf log - order of operations executing, arerror.log - observe any exceptional conditions, arfilter.og details the specific filters firing, aresc.log details the escalations firing 17) Explain the actions available in active link which are not in Filters. Explain why it is not. (?) stuff related to submitting, like commit changes - anything that requires input from the user. 18) Why ardiff utility is used for? see 14) 19) What is the primary table in the AR System data dictionary? Control - contains things like dbVersion and next available ID for various structure items that can be created 20) How does the AR System manage the data you see in Remedy Forms? (Guessing mostly) Field data is stored in the fields table based associated with the database ID of the fields (From DBref guide): MS SQL column types * Attachment up to 2 GB - image * Character with a maximum length of 8000 or fewer bytes - varchar * Character with an unlimited length or a maximum length of more than 8000 bytes - text * Currency (a group of columns composed of a combination of the specified column types) decimal, varchar, and int * Date - int * Date/Time (time stamp) - int * Decimal - decimal * Diary - text * Integer - int * Real - float * Selection - int * Time - int 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? ?? 22) How do you troubleshoot AR System server outages to restore access to the system? logging / logs 23) How does mid-tier work and where does it fit in the client server architecture? Sits midway between the client tier (javascript and HTML) and the AR Server translating input to the AR Server and formats AR Server applications so they can be viewed on a web-based client tier 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. Filters work server-side and enforce business rules, and can be executed in phases, the phases are dictated by function Phase 1: Call Guide Exit Guide GoTo Go To Guide Label Log to File Message Set
Re: Is it just me or is BMC Developer Studio full of bugs?
On 7/25/13, Tauf Chowdhury taufc...@gmail.com wrote: Lisa, Can you expand on this? Are you saying that for on demand, you connect to a dedicated server running Dev studio and the WUT? Is that server on prem or in the BMC cloud? BMC Cloud - customers who use a dedicated VPN can run DevStudio locally apparently, but it doesn't work with the bog standard cisco client. You have connect to the BMC VPN, then remote desktop to a BMC jump server and from there to the BMC tools server which is on the same subnet as the various Remedy servers. DevStudio runs okay-ish well when no one else is on the tols box but a couple few users and it grinds to a halt...it's not a way to develop for the impatient... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Is it just me or is BMC Developer Studio full of bugs?
to be memory management issue going on. Making it a habit of only loading one server per instance, and always using its dedicated workspace for us has eliminated corrupt workspaces, and the null pointer errors. Dear lord I wish we could do this! - OnDemand customers have it on a tools server and having lots of using DevStudio and the User tool is...let's say interesting... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Does the init form still work?
I was reading a discussion about using an init form to be able to track last login time of users more easily than trying to download millions of records using AR System Historical License Usage. Does anyone know if init forms still work in the Brave New World of mid-tier? Kind Regards, Lisa Remedy 7.6.04 SP4 Windows 2008 R2 MS SQL Sserver ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Good news photographic evidence twinkies at walmart
On 7/14/13, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: What more can I say For those of us in far away lands where Twinkies are only eaten in stories - where did they go? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Mid Tier 8.1 and IE 8
On 7/1/13, Hulmes, Timothy CTR MDA/ICTO timothy.hulmes@mda.mil wrote: We have just upgrade to 8.1 and went live a few weeks ago. We are a mix of IE8 and IE9. We have seen serious performance issues with the users that use IE8. We are in the same situation in we can't upgrade everyone quickly to IE9 and no other browser is an option. We are working 24/7 with BMC on this but have not received an acceptable solution. Hi Tim, We're about to upgrade to 8.1 and also have an issue where we can't quickly upgrade (big company, outsourced desktop support and management, etc). to IE 9 so I'm a bit worried. Just curious if you've tried the usual IE speedup fu - limiting the number of new content searches v using cache (we found leaving the setting at automatic resulted in a huge number of searches for new content to compare to cache, which slowed things up) and increasing the maximum number of allowable connections in the registry and all that? Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Really dumb question re Java.
One of my bosses asked to ensure the rollout of Java 7.21 was compatible with Remedy. I personally can't think of any reason the Java VM would matter in the case of Remedy (with the exception of Analytics) - am I missing a portion of Remedy proper that uses *any* client-side Java? Surely the point of Tomcat is to do all the Java server side. Can anybody confirm? Kind Regards, Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Really dumb question re Java.
On 6/18/13, Rajiv Gopal leeprincera...@gmail.com wrote: Hi Lisa, There is no question of compatibility, but we are encountering Encryption issue after upgrading our Java. So would say just to check the same. Oh that's very useful, thanks. Which JVM version if I may ask? Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Really dumb question re Java.
On 6/18/13, Rajiv Gopal leeprincera...@gmail.com wrote: Hi Lisa, There is no question of compatibility, but we are encountering Encryption issue after upgrading our Java. So would say just to check the same. Oh that's very useful, thanks. Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Mass Remove Application Permissions - RESOLVED
On 6/12/13, Mahesh mchand...@gmail.com wrote: You should be able to do it from CTM:People Permission Groups form . Brill! That worked a treat - many thanks. Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Mass Remove Application Permissions
Hi there, I thought I'd be able to do this from the People Management Console but it seems I can only mass add permissions - or I'm just not seeing how to... Does anyone know if there's a way to remove an application permission from a couple dozens people? Kind Regards, Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Applications tab won't open
This may be related to my earlier email but we also get an issue where for some users the application tab doesn't open - it's completely frozen, and the chevrons are missing. Anybody else have this issue? Kindest Regards, Lisa Singh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Users missing links to modules on home page
On 6/10/13, Thomas thomas.anders@atos.net wrote: Hello all, we have some users that are complaining that they cannot access incident management, change management and so on when logged on to our ITSM7.6.03 system. Their accounts are set up normally and they have proper permissions I've not seen this in 7.6.03 but did start to get a similar thing in 7.6.04 - to resolve it I removed their application permissions and added them in again. Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Something broken (Flash maybe?) Where to start debugging
We're getting some very odd behaviour in Remedy - see attached. It's not consistent, which I suspect is down to having the High Availability Solution -- i.e. load balancing. I suspect how broken it is depends which of the two MidTiers you're logged. I'm scratching my head on this one. We've done the usual voodoo, cleared caches server side and local browser caches, deleted cookies including the flash cookie, faffed with user interface preferences to see if that did anything, tried active link logging but didn't see anything untowards Not a network or local issue, tried it from various networks both SSO and direct login... Just wondering if anyone has had anything similar and / or what it might be... Many Thanks... Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years attachment: badremedy.jpg
Re: huh? financial news for bmc ?
On 5/22/13, Lee Cullom lee.cul...@northcraftanalytics.com wrote: SaaS revenue. However, SaaS (leasing!) brings more profit along with it. You're not wrong there, we pay /nodenegrateclauseredaction amounts of money for the SaaS version Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SV: SV: Permission template?
On 5/13/13, Jlbess jlb...@yahoo.com wrote: Are they new users or existing users? If they're new users, you can create a people template with all of that information. Then just create new accounts specifying their name and contact info. If they're existing users, you can use the data management tool. Just fill out the spreadsheet tabs for permissions, group assignments, and functional roles. I think you can use the people management console to update people records with a template as well, I just noticed an error with trying to apply some Functional Roles to an existing user, so I'm about to test the update function from the people management console - will let you know if that works. Kind Regards, Lisa Singh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: huh? financial news for bmc ?
On 5/6/13, laurent matheo lm...@me.com wrote: I just hope some guys I know at BMC will be ok after the buyout... This could good or this could be a disaster Usually Equity Firms / Vulture Capital takeovers end up with a lot of asset stripping. BMC is rich pickings because they hoovered up a lot of software titles - I'd expect the smaller of those to be flogged off for a quick return, the high profit titles grown until the company can be flipped for a targeted return. Equity firms aren't generally known for long-term ownership or putting huge amounts of money into RD - to them the product is the business itself rather than what those businesses make. Not always the case and I hope I'm wrong...just seen a lot of it in the dotcom era.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: mandatory product categorizations in 7.6.04
Yes, I know but I don't want it as a link in the left side, I'd like to keep these categorizations in the change form itself while I'm creating a new change request. In other words, I'd like to enforce my users to enter these categorizations while they are creating new change request Upgrade to 8.0 or 8.1 -- they've moved it to a tab in the change form, next to the work info notes tab ** hi there assuming you're using the best practice form there is a link on section links2 on left side menu, called categorizations 2013/4/23 Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com ** Dears, Please, I need your support to help me to show product categorizations part when I create new Change Request in 7.6.04. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Guidance for Change management
On 3/21/13, Pavan Agrawal pavanagrawa...@gmail.com wrote: Can anybody please suggest me guide for BMC Remedy ITSM Change Management and SRM from very basic to advance In general or creating a change request using the service request module? Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Create a notification when a change is raised (or scheduled) against a specific Service CI?
Okay! It's time to get my head around creating/configuring notification events since people have been asking for it. The current request on the table is if I can create a notification sent to a specific support group when a change is raised (or implementation scheduled or completed, pretty much anything to let people know system specialists have a change going in for the stuff this particular support groups supports). I suppose this could also be done at a stretch when a specific support group approves a change, since the will be a group that set up as approvers only for the purpose of approving change requests raised for the Service CIs in question. Does that makes sense? If so anybody do anything similar, or know how to do something like that? I'm guessing it's a Asset/CI Notification of some description but not really sure at all. Thanks in advance for any help. Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Date Query
if it can be done for last week or last month. Use this as a qualifier to find tickets logged in the last 30 days - or $DATE$ but I always use $TIMESTAMP$ for no particular reason. 'Reported Date+' $TIMESTAMP$ - (30*24*60*60) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Date Query
Oh calendar month...hmm..easy to do with the BusinessObjects ITSM universe if you have that. I don't recall any conditionals in the reporting/search syntax ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Date Query
Actually, while a bit fiddly, you could probably do it with a wildcard match for the month number in the submit or reported date... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
