Fred,
Thank you!!! I added this to the debug file first, and it immediately received
and processed the two emails that were stuck in the inbox. I sent another
email to the dev server, added this to the emailstart.bat file and it worked
too.
However, when I send an email to the server (with the email engine running), it
still gets stuck in the inbox. Even when I restart the email engine service,
it stays in the inbox. I can run the emailstart (or debug) batch file, and the
email is then received/processed. This is great progress… but any ideas on how
to make this work all the time??
Another thing, and maybe I’m missing something….when I restart the email engine
service, the stderr file is still showing Authentication failed error, but when
I run the debug batch file, the error is not there ??
Thanks again,
Sharon
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Tuesday, April 07, 2009 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: AUTHENTICATE PLAIN not working with Exchange 2007
I’m wondering if this can be added to the emaild startup batch file the same
way you trun on the debug.
-Dmail.imap.auth.plain.disable=true
Something like
java -Dmail.debug=true -Dmail.imap.auth.plain.disable=true
-Djava.library.path=${InstallPath}
Fred
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Tuesday, April 07, 2009 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: AUTHENTICATE PLAIN not working with Exchange 2007
Well, on the Exchange 2007 server there is a setting under Server Configuration
– Pop3 and IMAP – IMAP4 – Authentication tab – Logon Method that on my server
defaulted to “Secure Login. A TLS connection is required for the client to
authenticate to the server.” That is probably what your server has too, and
when I monitor my aremail mailboxes from Outlook Express over IMAP, I have to
use the SSL required checkboxes and SSL port in Advanced properties for the
mailbox in Outlook Express in order for it to connect. I never ran into this
with the sending mail client because I install Outlook 2007 and use MAPI, which
uses a domain user for the mailbox, and the ARemail service actually runs under
that same domain account. Outlook by default will make an encrypted connection
to the Exchange server.
The configuration on the Exchange server can also be changed in the dialog that
I mentioned above to:
“Plain text login (Basic authentication). No TLS connection is required for the
client to authenticate to the server.” –OR-
“Plain text authentication logon (integrated Windows authentication). No TLS
connection is required for the client to authenticate to the server.”
It looks like Exchange 2007 IMAP authentication can be set to two different
plain text methods at the server-level, but your email admins will have to
approve and perform that task. I have never had to change anything on the ARS
side since I have always used MAPI with a mail client and mailbox profile
installed on the AR server.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mitchell, Sharon N. (MSFC-IS30)[SAIC]
Sent: Tuesday, April 07, 2009 12:16 PM
To: arslist@ARSLIST.ORG
Subject: AUTHENTICATE PLAIN not working with Exchange 2007
We just upgraded our dev server (and email engine) to 7.1 patch 6. We also
installed JRE 1.5.0_18. Now we are changing our incoming email configuration
(using IMAP with SSL required) to point to our Exchange 2007 server. It was
working with Exchange 2003, but now it’s not with Exchange 2007. Here’s part
of the debug file:
DEBUG: getProvider() returning
javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems,
Inc]
DEBUG: mail.imap.fetchsize: 16384
* OK The Microsoft Exchange IMAP4 service is ready.
A0 CAPABILITY
* CAPABILITY IMAP4 IMAP4rev1 AUTH=NTLM AUTH=GSSAPI AUTH=PLAIN IDLE NAMESPACE
LITERAL+
A0 OK CAPABILITY completed.
IMAP DEBUG: AUTH: NTLM
IMAP DEBUG: AUTH: GSSAPI
IMAP DEBUG: AUTH: PLAIN
DEBUG: protocolConnect login, host=imap.ndc.nasa.gov, user=ndc\remedydev,
password=
A1 AUTHENTICATE PLAIN
+
bmRjXG1zZmMtcmVtZWR5ZGV2AG5kY1xtc2ZjLXJlbWVkeWRldgAxcTJ3M2U0ciVUXlkmVSpJ
A1 NO AUTHENTICATE failed.
It looks like it’s not working because it uses AUTHENICATE PLAIN and Exchange
2007 doesn’t accept that (found that on a java sun forum). It says the work
around is to disable AUTH PLAIN by using this command:
prop.put("mail.imap.auth.plain.disable", "true");
My question is – where do you put this command? Is it on the Exchange server
or the Remedy server? Remedy support says it should be changed on the Exchange
server and our email guys say it should be changed on the Remedy server. If
Remedy server, exactly whe
