Re: ARERR 395
Hi Frank, API process triggers with an ACL from a primary form on a record say like record-A and check for all corresponding child record of record-A in secondary form and make a status change based on status of primary record-A and selected child records. It checkes all the child records and do the change in same process. Mostly there are multiples child records come around 32. (it takes approximately a minute for completing entire process) We use get entry and set entry api calls in this process This operation works when child records are less than 32 and gives error when child records are more than 32. Regards, Siraj From: Action Request System discussion list(ARSList) on behalf of Frank Caruso Sent: Mon 7/14/2008 9:11 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 395 ** What is the API process doing? It appears you are blocking waiting for the call to return (an active link that is using a SetFields PROCESS action). uping the Fitler timeout is not going to help. You need to tune the external process call. On Mon, Jul 14, 2008 at 8:46 AM, Muhammed, Siraj [EMAIL PROTECTED] wrote: ** Dear Listers, Getting this error ARERR [395] The System has timed out while waiting for a process that is running on the server to return a value. This happens when an Active Link which calls the API script, which in turn updates another Form, is triggered. We have increased the Filter API time out to 180 but no hope. Please share your experiences if any one met this error before. Server ARS-5.12 DB- Oracle 8.1.2 OS- Solaris 8 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARERR 395
Dear Listers, Getting this error ARERR [395] The System has timed out while waiting for a process that is running on the server to return a value. This happens when an Active Link which calls the API script, which in turn updates another Form, is triggered. We have increased the Filter API time out to 180 but no hope. Please share your experiences if any one met this error before. Server ARS-5.12 DB- Oracle 8.1.2 OS- Solaris 8 ___ Siraj Muhammed / Capgemini India / Bangalore Alcatel-Lucent +918066567000 Extn. 7513 / +919886401950 www.capgemini.com http://www.capgemini.com [EMAIL PROTECTED] Together. Free your energies _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.gifimage002.gif
Re: Incorrect format for a diary field (ARERR 339)
Dear all, Could you please let me know if any once faced issue which described in below mail? Regards, Siraj P M From: Muhammed, Siraj Sent: Monday, June 02, 2008 7:12 PM To: 'arslist@ARSLIST.ORG' Subject: Incorrect format for a diary field (ARERR 339) Dear Listers, We are getting following Incorrect format for a diary field (ARERR 339) during the DSO operation. This happens with some of the records. Could you please suggest any idea why these errors are coming? A part of log (arerror.log) copied below. Mon Jun 2 05:37:08 2008 Distrib : Incorrect format for a diary field (ARERR 339) Mon Jun 2 05:37:08 2008 Distrib : Pending distributed operation for this entry canceled due to error (ARDSNOTE 3003) Mon Jun 2 05:37:08 2008 1-1518488 - CTS:AssistanceRequest Mon Jun 2 05:59:19 2008 Distrib : Incorrect format for a diary field (ARERR 339) Mon Jun 2 05:59:19 2008 Distrib : Pending distributed operation for this entry canceled due to error (ARDSNOTE 3003) Mon Jun 2 05:59:19 2008 1-1518488 - CTS:AssistanceRequest Mon Jun 2 06:39:41 2008 Distrib : Incorrect format for a diary field (ARERR 339) Mon Jun 2 06:39:41 2008 Distrib : Pending distributed operation for this entry canceled due to error (ARDSNOTE 3003) Mon Jun 2 06:39:41 2008 1-1518488 - CTS:AssistanceRequest Mon Jun 2 06:47:46 2008 Distrib : Incorrect format for a diary field (ARERR 339) Mon Jun 2 06:47:46 2008 Distrib : Pending distributed operation for this entry canceled due to error (ARDSNOTE 3003) Mon Jun 2 06:47:46 2008 1-1518488 - CTS:AssistanceRequest Regards, Siraj P M ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Incorrect format for a diary field (ARERR 339)
Dear Listers, We are getting following Incorrect format for a diary field (ARERR 339) during the DSO operation. This happens with some of the records. Could you please suggest any idea why these errors are coming? A part of log (arerror.log) copied below. Mon Jun 2 05:37:08 2008 Distrib : Incorrect format for a diary field (ARERR 339) Mon Jun 2 05:37:08 2008 Distrib : Pending distributed operation for this entry canceled due to error (ARDSNOTE 3003) Mon Jun 2 05:37:08 2008 1-1518488 - CTS:AssistanceRequest Mon Jun 2 05:59:19 2008 Distrib : Incorrect format for a diary field (ARERR 339) Mon Jun 2 05:59:19 2008 Distrib : Pending distributed operation for this entry canceled due to error (ARDSNOTE 3003) Mon Jun 2 05:59:19 2008 1-1518488 - CTS:AssistanceRequest Mon Jun 2 06:39:41 2008 Distrib : Incorrect format for a diary field (ARERR 339) Mon Jun 2 06:39:41 2008 Distrib : Pending distributed operation for this entry canceled due to error (ARDSNOTE 3003) Mon Jun 2 06:39:41 2008 1-1518488 - CTS:AssistanceRequest Mon Jun 2 06:47:46 2008 Distrib : Incorrect format for a diary field (ARERR 339) Mon Jun 2 06:47:46 2008 Distrib : Pending distributed operation for this entry canceled due to error (ARDSNOTE 3003) Mon Jun 2 06:47:46 2008 1-1518488 - CTS:AssistanceRequest Regards, Siraj P M ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Purging of Tickets and resetting incident number
Hi Listers, I would like to get suggestions and your views about purging of incidents and resetting the incident number to understand the impact in the system before implement it in production platform.We did following steps to achieve the same Step 1. Delete all the entries from HPD:Help Desk and HPD:CFG Ticket Num Generator and all other forms which involves in all operations related to incident management. Which are... [Application Pending,Alert Events,NTE:Notifier,NTE:Notifier Log,NTE:SYS-Individual NT Control,NTE:SYS-NT Process Control,SYS:Action,HPD:HelpDesk_AuditLogSystem,HPD:Help Desk Assignment Log,HPD:Help Desk,AR System Email Association,AR System Email Attachments,AR System Email Error Logs,AR System Email Messages,NTE:SYS-Group NT Control,CAI:EventParams,CAI:Events,SRM:AppInstanceBridge, SRM:Request,HPD:CFG Ticket Num Generator,HPD:IncidentInterface_Create,HPD:WorkLog, TMS:AuditLogSystem,AR System Email Association,TMS:MetricsSummary,TMS:Flow,TMS:Task,SRM:WorkInfo, CFG:Broadcast,CFG:BroadcastSPGAssociation,CFG:CFG PBB TicketNumGenerator, HPD:Associations, SYS:Application Status Enabler,TMS:SummaryData,TMS:Association] Step 2. Stopped the application (to avoid audit log entries) Step 3 . set the 'nextid' value to '1' for all the entries corresponding to the above forms in the 'arschema' table. [update arschema SET nextid=1 where schemaid in(8,16,575,576,579,580,601,944,945,963,970,971,972,976,578,701,702,889, 910,942,950,958 ,970,1012,962,707,715,725,732,734,736,919,476,477,482,604,1000,997); COMMIT WORK;] Step 4. Started the application and performed the test which gave us good result so far. Note: We delete the entries by using AR User to make sure the data removal from t,b,h etc.. tables We have ARS 7.0 with only Incident management module and cmdb installed on it. We invite suggestions from you especially those who got chance to do similar exercise. Siraj P M This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
DB Connectivity with JDBC driver
Hi Listers, Is it possible to connect DB using Oracle thin client (JDBC driver) instead of Oracle thick client (ODBC driver). If possible please let me know the place we can find the details. We are using ARS -7 and Oracle 10 g as DB Regards, Siraj P M This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Changing banner of all forms
Hi listers, It is difficult to change banner of all the forms with our customer logo. Is there any common place where we can save our logo and pick up when ever any form opens? We are using ARS 7 Thanks and Regards Siraj P M This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Method to introduce new Field in Requester console
Hi Listers, We need to introduce a new field in RQC:ServiceRequestWizard (Requester console new request). The end user will fill the field with data and the data has to be stored in HPD:Help Desk when the ticket creation completes. We Created the External Customer Name field in RQC:ServiceRequestWizard,SRM:Request,SRM:AppInstanceBridge,HPD:In cidentInteface_Create,HPD:Help Desk Also added this field in the push field action of RQC:RQW:Submit_110_SubmitRequestset field action of SRM:AOI:GetSRFieldValues to set the value in SRM:AppInstanceBridge form. Again we have included the fields in the push field action of HPD:HII:CreateIncident_100`!(These actions are done as per the log we analyzed) The problem here is we can move the data which enter in the RQC:ServiceRequestWizard till SRM:Request form after that the data cannot move from SRM:Request till HPD:Helpdesk. Please give us the method to move the data from SRM:Request till HPD:Helpdesk if some one has implemented this before Regards, Siraj P M This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Standard Date/Time format
Hi Rami, The start date format in the broadcast table which is at Broadcast area of Incident management console. We can select the appropriate format by changing the Regional and language option of Operating system. I would like to know, is there is any configuration settings so that we can have standard format irrespective of end user's OS regional settings. Regards, Siraj P M From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rami S Ayoub Sent: Sunday, November 11, 2007 12:22 PM To: arslist@ARSLIST.ORG Subject: Re: Standard Date/Time format ** You having issue with reports right? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Muhammed, Siraj Sent: Sunday, November 11, 2007 9:40 AM To: arslist@ARSLIST.ORG Subject: Standard Date/Time format Hi Listers, Is there any option like any server settings or some thing else to keep the Date/time format standard one? For example, keep it as DD/MM/YY standard. Regards Siraj P M __20060125___This posting was submitted with HTML in it___ This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Standard Date/Time format
Hi Listers, Is there any option like any server settings or some thing else to keep the Date/time format standard one? For example, keep it as DD/MM/YY standard. Regards Siraj P M This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Regarding ARRER[90]
** Please check if you can connect to database (DB availability) also check the connectivity between ARS Server and database if you are using remote DB Regards, Siraj P M From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Monday, November 05, 2007 1:19 PM To: arslist@ARSLIST.ORG Subject: Re: Regarding ARRER[90] ** Please also check any personal firewalls installed on the computer of the user trying to connect. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 11/5/07, Girija Koragappa [EMAIL PROTECTED] wrote: ** This might be due to network issue. Try pinging to server and check if there is connectivity issue with network. IF there is no connectivity issue, make sure server process is running on the server. If it is not running, you have to re-start the Services. IF there is no network issue and server is running, review the /etc/ar file (for UNIX) or Login Information window (for Windows) on your machine to verify that the server is registered as one of the servers you can access. If no entry is present in the file or window, add the entry. If the connection is still unsuccessful after you have eliminated these potential causes, shut down and restart BMC Remedy User. The server might have been temporarily inaccessible. Hope this helps :) Date: Mon, 5 Nov 2007 06:47:00 + From: [EMAIL PROTECTED] Subject: Regarding ARRER[90] To: arslist@ARSLIST.ORG ** Hi guys, I am getting the following error 'ARERR [90] Cannot establish a network connection to the AR System server : arserver (0) : RPC:Success' , eventhough i give proper server name and port number Can you please help me how to resolve this issue?? Thanks for helping Thanks Rameshwar Naukri Resume http://adworks.rediff.com/cgi-bin/AdWorks/click.cgi/www.rediff.com/sign ature-home.htm/[EMAIL PROTECTED]/1503566_1496716/1502984/1?PARTNER=3OA S_QUERY=null+target=new __20060125___This posting was submitted with HTML in it___ Windows Live Spaces is here! It's easy to create your own personal Web site. Check it out! http://spaces.live.com/?mkt=en-in __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Fields in form HPD:Search-Assignment Logs are scattered in Web view
Hi Listers, Could you please help me to find a solution to below issue? Regards, Siraj P M Hi Listers, The fields SLA Resolution Status, SLA Breach Reason, SLA Breach Exception, Closure Product Name, Closure Product Model/Version and Closure Manufacturer are visible and scattered in the web view. These fields are not visible when we open by using BMC Remedy User. (Home Page-Incident Management console-Open an incident- Advanced functions-Advanced Search-Search Incidents by Assignment Logs) Though there is no separate web view in ARS 7, these fields are visible through web. Kindly suggest a solution to make the views identical through BMC Remedy user as well as web. (Solution other than hiding these fields) Regards, Siraj This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Fields in form HPD:Search-Assignment Logs are scattered in Web view
Hi Listers, The fields SLA Resolution Status, SLA Breach Reason, SLA Breach Exception, Closure Product Name, Closure Product Model/Version and Closure Manufacturer are visible and scattered in the web view. These fields are not visible when we open by using BMC Remedy User. (Home Page-Incident Management console-Open an incident- Advanced functions-Advanced Search-Search Incidents by Assignment Logs) Though there is no separate web view in ARS 7, these fields are visible through web. Kindly suggest a solution to make the views identical through BMC Remedy user as well as web. (Solution other than hiding these fields) Regards, Siraj This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARERR [8760] Cannot establish a network connection to the AR System Plug-In server
Hi Joe, We have applied Pach 5. The installation is in Unix platform. We found errors in arerror.log when we start ARS which is given below Wed Sep 5 08:57:15 2007 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Sep 5 08:57:15 2007 15 Wed Sep 5 08:57:15 2007 Dispatch : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500) Wed Sep 5 08:57:15 2007 15 Wed Sep 5 08:57:15 2007 AssignEng : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500) Wed Sep 5 08:57:15 2007 15 Wed Sep 5 08:57:15 2007 Reconciliation : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500) Wed Sep 5 08:57:15 2007 15 Wed Sep 5 08:57:15 2007 CMDB Dispatcher : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500) Wed Sep 5 08:57:15 2007 15 Wed Sep 5 08:57:28 2007 390600 : The AR Server license is a Demo license that expires (ARNOTE 29) Wed Sep 5 09:00:18 2007 Reconciliation : Missing data in the SQL database ( (H8)) ARERR - 556 Wed Sep 5 09:00:23 2007 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Sep 5 09:00:23 2007 11 Wed Sep 5 09:00:23 2007 0 : AR System server terminated -- fatal error encountered (ARNOTE 21) Wed Sep 5 09:00:25 2007 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Sep 5 09:00:25 2007 11 Wed Sep 5 09:00:25 2007 0 : AR System server terminated -- fatal error encountered (ARNOTE 21) Wed Sep 5 09:00:26 2007 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Sep 5 09:00:26 2007 11 Wed Sep 5 09:00:26 2007 0 : AR System server terminated -- fatal error encountered (ARNOTE 21) Wed Sep 5 09:00:28 2007 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Sep 5 09:00:28 2007 11 Wed Sep 5 09:00:28 2007 0 : AR System server terminated -- fatal error encountered (ARNOTE 21) Wed Sep 5 09:00:30 2007 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed Sep 5 09:00:30 2007 11 Wed Sep 5 09:00:30 2007 0 : AR System server terminated -- fatal error encountered (ARNOTE 21) *** The following error we got when we start arsystem service. Action Request System(R) Plug-In Server Version 7.0.01 patch 003 200705212328 Copyright (c) 2001 - 2006 BMC Software, Inc. All rights reserved. Loaded Charge Back filter api plugin properly Initialized CAI filter api plugin properly Action Request System(R) Approval Server Version 7.0.01 200609271856 Copyright (c) 1999 - 2006 BMC Software, Inc. All rights reserved. 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) 11 0 : AR System server terminated -- fatal error encountered (ARNOTE 21) (ARNOTE 0) ARMonitor child process (pid:19446) died with 65280. ../arplugin (ARNOTE 0) Current ARMonitor child process (pid:19341). ../arserverd (ARNOTE 0) Current ARMonitor child process (pid:19392). ../arsvcdsp (ARNOTE 0) Current ARMonitor child process (pid:19397). ../arrecond.sh (ARNOTE 0) Current ARMonitor child process (pid:19398). ../arcmdbd.sh (ARNOTE 0) Current ARMonitor child process (pid:19400). ../apsvcae.sh (ARNOTE 0) Current ARMonitor child process (pid:19402). ../emaild.sh Action Request System(R) Plug-In Server Version 7.0.01 patch 003 200705212328 Copyright (c) 2001 - 2006 BMC Software, Inc. All rights reserved. (ARNOTE 0) ARMonitor child process (pid:19459) started. ../arplugin Loaded Charge Back filter api plugin properly Initialized CAI filter api plugin properly Action Request System(R) Approval Server Version 7.0.01 200609271856 Copyright (c) 1999 - 2006 BMC Software, Inc. All rights reserved. 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) 11 0 : AR System server terminated -- fatal error encountered (ARNOTE 21) (ARNOTE 0) ARMonitor child process (pid:19459) died with 65280. ../arplugin (ARNOTE 0) Current ARMonitor child process (pid:19341). ../arserverd (ARNOTE 0) Current ARMonitor child process (pid:19392). ../arsvcdsp (ARNOTE 0) Current ARMonitor child process (pid:19397). ../arrecond.sh (ARNOTE 0) Current ARMonitor child process (pid:19398). ../arcmdbd.sh (ARNOTE 0) Current ARMonitor child process (pid:19400). ../apsvcae.sh (ARNOTE 0) Current
Re: ARERR [8760] Cannot establish a network connection to the AR System Plug-In server
Hi Kaiser, We are using ARDBC Plugin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, September 05, 2007 6:49 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR [8760] Cannot establish a network connection to the AR System Plug-In server Are you using the ARDBC plug-in? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Muhammed, Siraj Sent: Wednesday, September 05, 2007 9:07 AM To: arslist@ARSLIST.ORG Subject: ARERR [8760] Cannot establish a network connection to the AR System Plug-In server ** Hi, I'm getting an error ARERR [8760] Cannot establish a network connection to the AR System Plug-In server when I try to open ticket from requester console. I was able to create ticket till I restart the server recently. Could you please some one help me how to rectify this error? ARS Server: 7.0.01 Incident Mnagement version :7.0.02 Server OS : Solaris 10 DB: Oracle 10G Siraj P M|Capgemini | Bangalore Telecom Media Skill Center Main: +91 80 66567000|Extn: 4305 Mobile: +91 99 860 23722 (India) ; +968 92856401 (Oman) E-Mail:[EMAIL PROTECTED] Join the Collaborative Business Experience at www.capgemini.com http://www.capgemini.com This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Request ID In Process
Pls check following configurations and correct it. 1. Check the assignment configuration (Select a group to get the assignment. Make sure that the appropriate application is selected and at least one support staff there in this group) 2. patch 5 is installed 3. Check the relationship of operational catalog with company and application modules. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, September 07, 2007 4:22 PM To: arslist@ARSLIST.ORG Subject: Re: Request ID In Process SLM should not interfere with the assignment process.. Did you get any errors at the time you had installed your assignment engine? That I would think would have more bearing on a non working assignment process than installation of SLM.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Oyefeso, Bola Sent: Friday, September 07, 2007 1:53 PM To: arslist@ARSLIST.ORG Subject: Re: Request ID In Process ** All check boxes are checked. Status of the assignments are Enabled. We installed SLM, do you think that could cause this problem? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARERR [8760] Cannot establish a network connection to the AR System Plug-In server
Hi, I'm getting an error ARERR [8760] Cannot establish a network connection to the AR System Plug-In server when I try to open ticket from requester console. I was able to create ticket till I restart the server recently. Could you please some one help me how to rectify this error? ARS Server: 7.0.01 Incident Mnagement version :7.0.02 Server OS : Solaris 10 DB: Oracle 10G Siraj P M|Capgemini | Bangalore Telecom Media Skill Center Main: +91 80 66567000|Extn: 4305 Mobile: +91 99 860 23722 (India) ; +968 92856401 (Oman) E-Mail:[EMAIL PROTECTED] Join the Collaborative Business Experience at www.capgemini.com http://www.capgemini.com This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
