Re: Change Management actions
I was just asked for the same thing but in 7.5. Can you tell me where the setting is for 7.5? Best Regards, Tricia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dan Sent: Friday, January 20, 2012 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: Change Management actions Sorry about that I always forget version. We are on 7.6.04. And this worked thanks. I knew it was something simple but could not recall where it was. On Jan 20, 2:04 pm, Rick Sharp wrote: > Not knowing what version of Remedy you are using..go to Application > for the user(s) and toggle the option for action on what to do after Saving > the INC or CRQ. > > In 7.604, click Foundation Elements-->Overview Console-->Functions > > For Incident and Change tabs, change it to be: > > On Form, After Save: > Modify Request After Submit > > > From: Dan > To: arsl...@arslist.org > Sent: Friday, January 20, 2012 11:58 AM > Subject: Change Management actions > > How do I get Change (and Incident/Problem) to stay on the same ticket > when I create a new one. Currently when I create and save a new > ticket it opens a new one. > > __ > _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug12www.wwrug12.comARSList: "Where the Answers Are" > > __ > _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug12www.wwrug12.comARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Change Management 7.5 Table
Hello, I need to modify the qualification that determines what changes show up in the Change Management Console table. I want to remove all the rejected changes from the table. I am drawing a blank on how to accomplish this. Can someone help? Thanks, Tricia This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Has anyone implemented the normalization engine?
What sins does this cure? I am consistently getting "ARERR [8760] Cannot establish a network connection to the AR System Plug-in Server:BMC.FILTERAPI.NORM.ENGINE. So far BMC hasn't come up with the answer. Thanks, Tricia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Thursday, January 13, 2011 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Has anyone implemented the normalization engine? Did you follow any recommendation from support, which has consistently told me to set inline normalization OFF to cure a multitude of sins: " On both servers, change the CMDB-Inline-Normalization parameter in ar.cfg from T to F, and then restart the ARS service. After this change and restart, you will see the error going away and an improved performance on the server." They also told me to do this, which was also buried in a tech bulletin: In Atrium Console - Normalization - Configuration Editor - Dataset Configuration tab Set Normalization Features to "Version Normalization" for ALL datasets Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Danaceau Sent: Thursday, January 13, 2011 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: Has anyone implemented the normalization engine? OK I'm getting smarter at this. I had "Normalize All Instances" deselected. I selected it and ran my job and it did normalize the two CI's I've been testing with. So the scheduled normalization works, but Inline does not seem to be working. -- Chris Danaceau AttivaSoft Solutions Architect From: Action Request System discussion list(ARSList) on behalf of Chris Danaceau Sent: Thu 1/13/2011 3:03 PM To: arslist@ARSLIST.ORG Subject: Re: Has anyone implemented the normalization engine? Thanks Dan, that's how I understood normalization aliases. I did look at the NormalizationStatus field and it now has a value of Not Applicable for Normalization, which I don't understand since the Dataset and Class ARE configured to be normalized. -- Chris Danaceau AttivaSoft Solutions Architect From: Action Request System discussion list(ARSList) on behalf of arslist Sent: Thu 1/13/2011 1:58 PM To: arslist@ARSLIST.ORG Subject: Re: Has anyone implemented the normalization engine? Yes you should just need the Normalized ProdCat (Tier1-Tier3, Product Name), and Manufacturer as well if you wish. The Product Name alias as far as I know is only used for searches, not part of the Normaliation engine which uses data stored in a different form. Have you looked at the NormalizationStatus field yet? Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Danaceau Sent: January 13, 2011 1:34 PM To: arslist@ARSLIST.ORG Subject: Re: Has anyone implemented the normalization engine? Dan I have set up the "Normalized" product in the product catalog, but not the alias. I had added the alias to the product name alias in the product catalog, thinking it might help, though there is no documentation to suggest this. Adding it to the normalization alias should be sufficient, yes? FYI, last night I did notice that the product name HAD normalized, but my attempts today with Manufacturer have not been successfull. From what I can tell, I need the data set and class set up for normalization, normalization alias for ModelName and/or Manufacturer, and a job for the dataset. I shouldn't need a product catalog or company alias. -- Chris Danaceau AttivaSoft Solutions Architect From: Action Request System discussion list(ARSList) on behalf of arslist Sent: Thu 1/13/2011 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Has anyone implemented the normalization engine? ** Did you make sure that the new categorization was also in the Product Catalog? Also, if it is the same as 7.5, once you have run the normalization job on the CI once, there is a hidden NormalizationStatus field that prevents the normalization from running again. You can make it "visible" with the Class Manager and then be able to modify it and try again. Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Danaceau Sent: January 12, 2011 3:05 PM To: arslist@ARSLIST.ORG Subject: Has anyone implemented the normalization engine? ** I'm trying to do something I think should be very simple. Normalize one or more versions of a product name into a standard name. I created the product, a desktop (Optiplex 745), set up a model name normalization alias, and set up a normalization job for my personal sandbox in a 7.6
Re: CI to CI Relationships
Thanks, Ben. That was exactly what I needed to build the report required. -Tricia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Thursday, February 18, 2010 1:44 PM To: arslist@ARSLIST.ORG Subject: Re: CI to CI Relationships BMC.CORE:BMC_BaseRelationship There are many many more "Association" tables but that will get you all CI to CI relationships. You need to query your ci in two fields (source. And destination. Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: mailto:ben.cher...@softwaretoolhouse.com Web: http://www.softwaretoolhouse.com An ARS API scripting tool used for migrations, integrations, imports, reports, extracts, batch jobs: http://www.softwaretoolhouse.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tricia Sent: February 18, 2010 4:41 PM To: arslist@ARSLIST.ORG Subject: CI to CI Relationships Good Morning, I am working with Remedy 7.5. I know that there is a form that shows Change tickets to Assets\CI and Incident tickets to Assets\CI. I am looking for a form that can be searched to show Asset to Asset relationships. Does anyone know if this exists? I would like to be able to run a report on a CI name or InstanceID and show all the other CIs related. Thanks, Tricia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Approval Mappings
Hello, Has anyone modified the Approval Mappings form in 7.5? We need just one more field to be able to do the approvals for Change Management according to the company process. If you have done it would you mind sharing what you did? Thanks, Tricia This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Change Management Approvals
Hi, I think what I am asking should be easy but I can't seem to make it work. I would like to use the out of the box workflows for Change approvals. This would be simple if I wasn't just handed a new requirement. I need to make the approvals based on a field we added to the Change form. How do I incorporate this in to the out of box approvals? Am I going to need to create the approvals from scratch? Thanks for all your help, Patricia Oliva This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Northeast RUG
Does anyone know of a RUG in the Northeast? Boston area? Thanks, Tricia This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Licensing Question
I sorry. I should have been more clear. We have the full ITSM suite but are developing a custom app outside of ITSM. We want to make sure that 5 people have the ability to modify tickets that others submit. We are requesting a quote for licenses for ITSM suite and needed to identify what licenses if any we would need to purchase to make sure the 5 people in their custom app could do their job. -Tricia From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, February 25, 2009 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Licensing Question ** James, while you are right about everything else, users do not need any kind of licenses to submit a request in a 'custom' application that Tricia asked about. You need a license only to modify a request that has not been submitted by you if the Submitter mode is Locked. Another licensing basic is that all users designated as Administrators of the system MUST have a Fixed license so that they can perfom their Administrator functions. Just adding them to the Adminstrator group is not enough. At least one user MUST have a Fixed license and be in the Administrator group at all times. Cheers Joe From: jham36 To: arslist@ARSLIST.ORG Sent: Wednesday, February 25, 2009 10:03:51 AM Subject: Re: Licensing Question That all depends on your needs. Fixed and Floating licenses allow users to submit and modify all entries, barring any other security you might add. The difference between fixed and floating is that Floating licenses are shared. If you have 20 users sharing 5 floating licenses, only 5 users can login with read/write access. A fixed license is a dedicated license to individual users. Someone with a fixed license will always be allowed to login with read/write access. "Read" licenses allow users to submit and modify only those entries that they created. Then there is the "Restricted Read" license that only allows submit. "Read" and "Restricted Read" licenses are unlimited. You can assign as many of these as you wish. James On Feb 25, 9:36 am, "Oliva Millonig, Patricia" wrote: > Hi Everyone, > > If I create an application in Remedy and want to have users access it do > I need to have AR User fix or floating licenses for them? > > Thanks, > Tricia > > This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Licensing Question
Hi Everyone, If I create an application in Remedy and want to have users access it do I need to have AR User fix or floating licenses for them? Thanks, Tricia This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Confirmation Dialog Box
Hi: I created a custom dialog box with buttons Yes and No and set a temp field as you suggested. The temp field maps to a display-only field on the parent form on close. AL's set the value on click of Yes or No. > The same AL that opens that dialog box should have a next action I wasn't sure what you meant by that. I couldn't find a way to add an action in the same AL that evaluates the field. I tried adding a Goto action, but can't figure out how to work that either. Thanks for any help you can give. -Tricia From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, January 21, 2009 4:34 PM To: arslist@ARSLIST.ORG Subject: Re: Confirmation Dialog Box ** Tricia, Create a custom dialog box with buttons Yes and No for the confirmation and set a temp field on that dialog box (radio button field) having values Yes and No with the appropriate value when Yes or No is pressed. Have this same temp field as a display only field on the parent form. On Window Close of the dialog box which happens on both pressing yes and no, have that temp field mapped so that the value is passed down from the dialog box to the main parent form. The same AL that opens that dialog box should have a next action that evaluates the value of that temp field and perform the necessary actions there after on whether to save or not save the record.. Cheers Joe ____ From: "Oliva Millonig, Patricia" To: arslist@ARSLIST.ORG Sent: Wednesday, January 21, 2009 3:35:52 PM Subject: Confirmation Dialog Box We are trying to make box that opens after Submit is hit asking if the user if they are sure they want to submit. If the answer is yes we want to data committed to the data base, if the answer is no the form should clear. Is there an easy way to do this? Thanks, Tricia This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Confirmation Dialog Box
We are trying to make box that opens after Submit is hit asking if the user if they are sure they want to submit. If the answer is yes we want to data committed to the data base, if the answer is no the form should clear. Is there an easy way to do this? Thanks, Tricia This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
ARS 7.5?
A support engineer from BMC just told me that Remedy 7.5 is being released today...is that true? -Tricia This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Maintenance Agreements
Does anyone have a soft copy of BMC's Maintenance Agreement for Remedy? Thanks Tricia This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Error installing Incident Management 7.0.03
I had built ITSM 7 in a dev environment but had to rebuild it. Now I am having installation issues. I can get the AR Server and all components up as well as the CMDB 2.1 patch 02. When I try to install Incident Management 7.0.03 I get an error: Microsoft Visual C++ Runtime Library Program: This application has requested the Runtime to terminate in an unusual way. Has anyone else seen this? I am installing on Windows Server 2003 R2 SP2 all prereqs are met. -Tricia This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
