Re: does anyone knows what happened to developer community?? no downloads available. EOM

2007-06-28 Thread Patel, Kamlesh R.
David,

 

Thank you.

 

Kamlesh

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Wednesday, June 27, 2007 1:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: does anyone knows what happened to developer community?? no
downloads available. EOM

 

The download capability on the original site
(http://www.bmc.com/arsystem/dev_community/)  is now back up and
functioning.

 

Thanks,

 

-David J. Easter

Sr. Product Manager, Service Management Business Unit

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

 



From: Easter, David 
Sent: Tuesday, June 19, 2007 12:28 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: does anyone knows what happened to developer community?? no
downloads available. EOM

The download list becoming blank was not intentional.  If/When I get
more info on what happened, I'll let you all know.

 

Thanks,

 

-David J. Easter

Sr. Product Manager, Service Management Business Unit

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, June 19, 2007 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: does anyone knows what happened to developer community?? no
downloads available. EOM

** 

Note from June 11th was that it was in maintenance mode only until it
was replaced with a bigger and better developer community.  It was
unsupported.

 

So either BMC is about ready to release the next community or it's gone
for ever.

 

Dave

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Patel, Kamlesh R.
Sent: Tuesday, June 19, 2007 11:07 AM
To: arslist@ARSLIST.ORG
Subject: does anyone knows what happened to developer community?? no
downloads available. EOM

** 

 

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ARSPerl attachment examples

2007-06-28 Thread Patel, Kamlesh R.
All,

I am looking for ARSPerl attachment code (ARS 6.x) to:

1. Download attachment to local client/server directory.

2. Upload attachment from local/server directory into ARS form.

 

Thanks

Kamlesh

 


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Needed: AR System .NET and COM API (Version 1.3.x) utility and Filter API docs plug-in files

2007-06-22 Thread Patel, Kamlesh R.

All,

I have a need for 2 items: latest copy of AR System .NET and COM API and
ARS Filter API plug-ins (java, Perl, and documentation/def files).

 

Please, forward these files if you have them available.

 

Thanks

Kamlesh

 

 

Reason for my request: AR System Developer Community download's are
unavailable indefinitely.

 


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Re: does anyone knows what happened to developer community?? no downloads available. EOM

2007-06-21 Thread Patel, Kamlesh R.
All,

The website host is always responsible for functionality on their site
regardless of purpose or whom it benefits.  Developer Community site
issue needs to addressed (by Remedy/BMC).  I don't see Remedy (BMC)
making any effort to post a simple communication message on the
Developer Community landing page to tell the ARS developers Don't
bother logging in to the secured page because the functionality is
down.  I would think it would be a simple html change not a big REMEDY
CODE change.  Developer Community, matt's site, Gidd's site, and other
are great resource for small tools, apps, and utilities for ARS
community.  I appreciate and thank everyone who contributes to these
sites.

 

Thanks

Kamlesh

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Thursday, June 21, 2007 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: does anyone knows what happened to developer community?? no
downloads available. EOM

 

** 

Funny, 

At one point we were using our own site to publicly make available all
applications/ functions/ code-snippets 

at either matt's site or Gidd's  .. Then ...

Remedy brought forth this concept.. and put it on their website.. and
kinda endorsed it.
Now that it has been down for so long, should we go back to the way it
was ?

Maintain it ourself ?  Rather than download to them.. they download from
us.

 

I did not hear any complaints when it was done the other way... it is
just that folks who were not on the list started participating on the
developer site and sharing data there too.

 

Correct me if I do not remember correctly here..


 

On 6/21/07, Patel, Kamlesh R. [EMAIL PROTECTED] wrote: 

** 

David,

Would this not be a high priority on Remedy (BMC) to-fix list?
Technically the Developer Community site's 100% of functionality is
down. As an ARS developer and member of Developer Community I am dumb
founded that this is not considered as a total functionality down
urgency.  I am sure it was not intentional and BMC is working on new
site.  But, can you at least post a message on site as to what you
intend to do.  I am a bit tired of going to site several times a day to
figure out if it works or not.  Just tell us that you are not going to
fix it and we must wait for new site in future. 

 

Thanks

Kamlesh

 

 



From: Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Tuesday, June 19, 2007 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: does anyone knows what happened to developer community?? no
downloads available. EOM

 

The download list becoming blank was not intentional.  If/When I get
more info on what happened, I'll let you all know. 

 

Thanks,

 

-David J. Easter 

Sr. Product Manager, Service Management Business Unit 

BMC Software, Inc. 

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc. 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, June 19, 2007 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: does anyone knows what happened to developer community?? no
downloads available. EOM

** 

Note from June 11th was that it was in maintenance mode only until it
was replaced with a bigger and better developer community.  It was
unsupported. 

 

So either BMC is about ready to release the next community or it's gone
for ever.

 

Dave

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Patel, Kamlesh R.
Sent: Tuesday, June 19, 2007 11:07 AM
To: arslist@ARSLIST.ORG
Subject: does anyone knows what happened to developer community?? no
downloads available. EOM

** 

 

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does anyone knows what happened to developer community?? no downloads available. EOM

2007-06-19 Thread Patel, Kamlesh R.
 


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Need help: AR Filter API documentation and download

2007-06-19 Thread Patel, Kamlesh R.
All,

The developer community site is unavailable  and I am unable to dig up
download and examples for AR Filter API usage for both Perl and JAVA. 

 

Does anyone have download with sample forms(def files) and documents for
AR Filter API?

 

Thanks

 


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Re: ARS 7.0.1 Patch 001; ARDBC LDAP question---RESOLVED

2007-04-18 Thread Patel, Kamlesh R.
All,

I have setup all forms correctly with appropriate timeout and page size.
There is a BMC technote to explain this away...  I had to save existing
sample form and set the url manually.

 

Technote is:
http://support.bmc.com/KMSUSER/DocView_SHFrame.htm?p=user=publicd=/kms
public/KM-00026053.htmvg=selfhelp

 

Please look at the Step 4 ... it says 4. Don't use the Vendor form
wizard to create the vendor form.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, April 18, 2007 8:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0.1 Patch 001; ARDBC LDAP question

 

You might also ensure that the timeout setting isn't set too low - make
it 3-5 minutes, to ensure that there's enough time for it to have a
legitimate chance to connect to the LDAP server.

 

Rick 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Tuesday, April 17, 2007 4:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0.1 Patch 001; ARDBC LDAP question

** 

Kamlesh,

 

Did you configure the ARDBC LDAP configuration form correctly? Once that
is configured with all the required parameters correctly, the LDAP
vendor entry should show up while creating the vendor form..

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Patel, Kamlesh R.
Sent: Monday, April 16, 2007 5:45 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.0.1 Patch 001; ARDBC LDAP question

** 

All,

I am at a lose after configuring ARDBC LDAP Configuration form.
I configured it, but I am unable to view the vendor form in the list
create vendor form Available Vendor Names.  It only shows the
flashboards and server admin.

 

What are the necessary steps to setup ARDBC LDAP form so that I
can query my LDAP directory?

 

Thanks

Kamlesh

 

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Re: ARS 7.0.1 Patch 001; ARDBC LDAP question

2007-04-17 Thread Patel, Kamlesh R.
Murtuza,
I installed it.  I turned on plugin logging and I see that it is
starting and reading appropriate settings.  There are no errors
reported.

I will rerun the install and see what happens.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of msb *
Sent: Tuesday, April 17, 2007 4:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0.1 Patch 001; ARDBC LDAP question

Kamlesh, is it possible that you missed installing the ARDBC LDAP stuff 
while installing your AR server.

Regards,
Murtuza.

From: Patel, Kamlesh R. [EMAIL PROTECTED]
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: ARS 7.0.1 Patch 001; ARDBC LDAP question
Date: Mon, 16 Apr 2007 15:45:00 -0600

All,

I am at a lose after configuring ARDBC LDAP Configuration form.  I
configured it, but I am unable to view the vendor form in the list
create vendor form Available Vendor Names.  It only shows the
flashboards and server admin.



What are the necessary steps to setup ARDBC LDAP form so that I can
query my LDAP directory?



Thanks

Kamlesh




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ARS 7.0.1 Patch 001; ARDBC LDAP question

2007-04-16 Thread Patel, Kamlesh R.
All,

I am at a lose after configuring ARDBC LDAP Configuration form.  I
configured it, but I am unable to view the vendor form in the list
create vendor form Available Vendor Names.  It only shows the
flashboards and server admin.

 

What are the necessary steps to setup ARDBC LDAP form so that I can
query my LDAP directory?

 

Thanks

Kamlesh

 


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Need an old tech note... How to add application to ITSM 5.x

2007-02-26 Thread Patel, Kamlesh R.
Hi All,

There was an old tech note on how to add your own application into ITSM
5.x suite.  Does anyone have it?

 

Thanks

Kamlesh

 


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Re: Best and easy method to integrate with External Oracle database

2007-01-18 Thread Patel, Kamlesh R.
Better way to do this to purchase a plug-in from James Croom.
http://www.croomconsulting.com http://www.croomconsulting.com/
Contact James at [EMAIL PROTECTED] and ask him about the
database plug-in.  This plug in is a no hassle; no dba task required;
easy to use and maintain plug-in.

 

I believe Buoyantsolutions is a reseller of this product.  You can
contact Gidd Calden at [EMAIL PROTECTED] .

 

Kamlesh

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nazish Bano
Sent: Thursday, January 18, 2007 2:55 AM
To: arslist@ARSLIST.ORG
Subject: Best and easy method to integrate with External Oracle database

 

Hello all,

Need your inputs on what's the best and easy method to integrate with an
Oracle instance in which I need only ready only access to it.

However at a later point of time I may need to update Oracle database
for few flag.

Oracle information is available to Remedy via an Oracle view.

Will appreciate if you can share the steps to do it.

Thanks

Nazish



Nazish Bano | Sapient 

[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]  | +91.124.282.6235 (D) |
+91.9811552073 (M)

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Remedy Form Dependencies check

2006-10-16 Thread Patel, Kamlesh R.








Hi all,

 We are interested in doing a sanity check on what impact we
will have if we change a particular form in remedy system.  I am looking for
both upward and downward dependency.  

 Does anyone have a script and/or direct sql logic to do
this?



Thanks

Kamlesh














Re: Search Engine

2006-05-08 Thread Patel, Kamlesh R.
Title: Search Engine








Mike,

 Consider writing the “search-able data” (vs.
transactional data – needed for w/f and used to do “remedy stuff”) to an
external data source.  This way you can implement a search engine on top of
non-remedy database.  You will have freedom to treat the external data source
as you wise under the search engine requirements.  I am using James Crooms (www.
croomconsulting.com) database plug-in to write to my external database in real-time
basis using (filter plug-in action).   You can use other various means to keep
your search data source up to date. 



 As far as search engines go, look into Google
appliance, hummingbird search engine, and there are various open source search
engines in the market.  Key is to the search is to when you write to the
external data source make sure to also write out some of the key remedy system
fields (arserver name, port, form name, field name, field id, summary text,
keywords, etc…).  These key fields will come in very handy when you want to
take your users from search results to remedy transactional records.  If you
are interested in more information then do contact me off line. 





Kamlesh Patel

[EMAIL PROTECTED]

IT Business Solutions















From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lyons, Michael (USAEOUSA)
Sent: Monday, May 08, 2006 11:00
AM
To: arslist@ARSLIST.ORG
Subject: Search Engine





ARS
5.12 
ARS
WEB 3.0 
SQL
2000 
2003
Advanced 

I
have been charged with locating a Google-type search engine that
will work with the current ARS web we have in place also one that will work
with MidTier 6.3. We will be migrating to ARS 6.3 and MidTier in June 06.Any
insight, direction would be greatly appreciated.

Mike
Lyons 
Remedy
Administrator 
EOUSA







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