Re: SRM Question / Answer Sort Order
Brad, Make sure that the mapping is correct in SRD Regards Prasanth From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of gurram sanjeevnaidu Sent: Tuesday, December 07, 2010 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: SRM Question / Answer Sort Order ** Brad, When your Creating the Service Request Defination we have mapping there we have to enter the quuestions and mapped occurding to that it will displays in the notes field in the Incident Management --Sanjeeva Naidu G 9731802802 On Mon, 06 Dec 2010 19:14:46 , Bradley Murphy bradrem...@gmail.com wrote ** Hi All Applications Running: * Remedy Server 7.5 Patch 003 * SRM 7.6 * ITSM 7.6 Does anyone know how SRM processes answers to questions when they are pushed to a back end application such as Incident mgmt? We have come across a problem where the answers to our questions in SRM are pushed to the Incident in a random order - they are not sorted in any way. For example, in SRM I can have the following questions setup: Question 1 Question 2 Question 3 Question 4 Question 5 Those 4 questions are then mapped to be pushed back to the Notes field on the Incident form, however they come out as : Question 2: Answer 2 Question 1: Answer 1 Question 5: Answer 5 Question 3: Answer 3 Question 4: Answer 4 Although it may seem a small thing, it is really irritating for our support staff especially if there are lots of questions that build up to something...I have checked our questions mapping on the SRD's and they are in the right order when they appear in SRM to the end user - however they get messed up during their transfer to the back end application. Does anyone know how we can either put a sort order on the answers or if there is a way that we can instruct Remedy to process the answers? Any advice or assistance would be greatly appreciated. Many Thanks Brad _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline@middle? _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ~WRD000.jpg
Re: Caught ecception error
Hi , It may be due to missing permission. Even we were facing the same issue couple of weeks before. What we found is the permission is not matching in people form and user form, we have corrected it and issue got resolved. Thanks and Regards, Prasanth.p | Remedy Team| VOIP:1113 | Mob : +91 999 559 5875 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Tuesday, October 26, 2010 10:47 AM To: arslist@ARSLIST.ORG Subject: Re: Caught ecception error ** Hi Rajesh , Thanks for the quick responds . We are using ARS 7.1 with mid tier patch 008. ___ Thanks and regards, Ravi Chandra Ramagiri From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh SISPL Sent: Tuesday, October 26, 2010 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: Caught ecception error ** HI Can you please help out with the version please?? Regards Rajesh From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramagiri Sent: Tuesday, October 26, 2010 10:10 AM To: arslist@ARSLIST.ORG Subject: Caught ecception error Importance: High Hi All , We are experiencing a major issue with mid tier form the client side . When they are trying to login to remedy using IE or Mozilla , some are getting blank screen and some with the error caught exception :Expected'}' Please anybody can help me in resolving the issue. Thanks and regards, Ravi Chandra Ramagiri _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Change class
Hi friends. Anybody know the definition of the change class STANDARD under the classification tab. I remember there is a post from Doug about this, but now I couldn't find it. Please help. Thanks and Regards, Prasanth.p | Remedy Team| VOIP:1113 | Mob : +91 999 559 5875 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: URL Problem in Notifications
Hi experts, Is this a common issue, We all are facing this issue. Thanks and Regards, Prasanth.p | Remedy Team| VOIP:1113 | Mob : +91 999 559 5875 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ibrahim Akar Sent: Saturday, August 28, 2010 10:47 PM To: arslist@ARSLIST.ORG Subject: URL Problem in Notifications ** As part of the email notifications about incidents I am receiving emails with a URL that does not work and has something strange in it. For Example, http://my-domain-name.com/arsys/servlet/ViewFormServlet?form=NTE%3aNotif ierserver=satellite.workgroupeid=NTS4377 My server name is satellite but where is the .workgroup in the URL coming from? And even if I remove the .workgroup from the URL, it still does not work. -Ibrahim Akar PLEASE CONSIDER THE ENVIRONMENT BEFORE PRINTING THIS EMAIL _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are image001.png
Re: SRM Request Creation Issue
Matt, Thank you for your suggestion. But my issue is something different. This is happening only for few requests. Adding to this, sometime even after the approver approves the request the status Is still showing waiting for approval. Thanks and Regards, Prasanth.p | Remedy Team| VOIP:1113 | Mob : +91 999 559 5875 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Thursday, August 19, 2010 12:33 AM To: arslist@ARSLIST.ORG Subject: Re: SRM Request Creation Issue Check your phasing. You could be trying to do the push/create in Phase 2, yet you are trying to pull the incident # back in Phase 1. And the filter that is doing the set fields on the HPD:IncidentInterface could be defined that on Set Fields if No Requests Match: Display 'No Match' Error. Run your logs and see what Phase order things are occurring in. HTH Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Prasanth Prabhakaran (UST, IND) Sent: Wednesday, August 18, 2010 8:59 AM To: arslist@ARSLIST.ORG Subject: SRM Request Creation Issue Hi Masters, I'm facing an issue with SRM ticket creation. Some of the request are not creating any INC / WO. It is giving me an error. Unable to get the Request ID from HPD:IncidentInterface. The entry you requested does not exist. What could be the reason, Please help. Regards Prasanth ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
SRM Request Creation Issue
Hi Masters, I'm facing an issue with SRM ticket creation. Some of the request are not creating any INC / WO. It is giving me an error. Unable to get the Request ID from HPD:IncidentInterface. The entry you requested does not exist. What could be the reason, Please help. Regards Prasanth ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: SRM issue
Dear Christine, Thanks for helping me. The issue is fixed, Issue was with the connection to the INC module. I reconfigured the connection details in the CAI Application Registry form and it worked. Thanks and Regards, Prasanth.p | Remedy Team| VOIP:1113 | Mob : +91 999 559 5875 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Christine Sent: Friday, July 23, 2010 12:50 AM To: arslist@ARSLIST.ORG Subject: Re: SRM issue Prasanth, I've had this happen in the past and it took me a bit to find the fix for our environment. Below is how I have our environment working. I should say I have this working without official training or much Remedy experience. There may be a better way to do this. The SRD has Nav Cats 1, 2 and 3. The same Cats have to exist and be enabled on the Operational Company Relationship form On the Assignment Configuration form there needs to be a record where the Op Cat fields match the Cat fields on the SRD and the Operational Company Relationship record. Actually, I have two records for the Op Cats in the Assignment form. One is for categorization on the SR. This record has the Event defined as Service Request Assignee with a Sort Order of 0. The second Assignment record is to create the INC and the Event is defined as -General- with a Sort Order of 1. On both Assignment records I have only the Company defined in the Contact (Order 1) and Location (Order 2) sections. In the Product Cat (Order 4) Section I have all those fields empty. (I credit our IBM support at the time for helping me with the Sort Order and how it affected assignment) I hope this helps. We experienced this on INC and CHG (Don't use WO) and the above fixed the issue for us. - Christine On Jul 22, 9:26 am, Prasanth Prabhakaran (UST, IND) prasanth.prabhaka...@ust-global.com wrote: Hi, We are facing a strange issue with SRM, sometimes INC and WO are not creating and sometime WO is creating but INC is not. Anybody know what is the reason ? Thanks and Regards, Prasanth.p __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARS Install windows 2008 Server, SQL 2008 DB install
Hi Kevin, We have installed V7.5 patch4 in windows 2008 server and SQL 2008 enterprise edition. We have all modules of ITSM and it running fine without any issue. What are the issues you facing ? Thanks and Regards, Prasanth.p | Remedy Team| VOIP:1113 | Mob : +91 999 559 5875 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Craig Carter Sent: Friday, July 23, 2010 7:05 PM To: arslist@ARSLIST.ORG Subject: Re: ARS Install windows 2008 Server, SQL 2008 DB install We've installed v7.5 P5 (now patch 6) on Windows Server 2008 Enterprise and SQL Server 2008 Enterprise and haven't noticed any problems. We're pretty comfortable with the midtier servers but we're still testing the database servers. We're not using ITSM so I can't provide any information on that application. //SIGNED// Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, July 22, 2010 10:21 AM To: arslist@ARSLIST.ORG Subject: Re: ARS Install windows 2008 Server, SQL 2008 DB install ** What version of the ARS? :-) This might be important to know as sometimes on a version of ARS that is not compatible with a higher DB version, you need to run the sp_dbcmptlevel stored proceedure to bring down the compatibility level of the database in order for ARS to work.. Joe From: Kevin Begosh kbeg...@gmail.com To: arslist@ARSLIST.ORG Sent: Thu, July 22, 2010 8:36:23 AM Subject: ARS Install windows 2008 Server, SQL 2008 DB install ** Has anyone installed ARS on windows 2008 server and SQL 2008 DB? Any issues gotchas? -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
SRM issue
Hi, We are facing a strange issue with SRM, sometimes INC and WO are not creating and sometime WO is creating but INC is not. Anybody know what is the reason ? Thanks and Regards, Prasanth.p ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
7.6 mid tier on IIS webserver
Hi, Anybody using 7.6 mid-tier on IIS webserver ? Thanks and Regards, Prasanth.p ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
7.5 Mid-tier on IIS webserver
Hi , How can we run mid tier on IIS webserver with Tomcat JSP engine. Thanks and Regards, Prasanth.p ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Tomcat restarting automatically
Hi all, After installing SRM7.6 , apache tomcat service is stopping automatically. Please help Best Regards, Prasanth.P 999-559-5875 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
