Re: SRM Issue
Hi Listers, I believe this is defect in SRM 7.6.04 SP2 and fixed in SP4. Scenario : Attachment added from fulfillment request in not accessible from Request Entry console (SRS:ServiceRequestConsole), where as the same can be opened from Request Details tab(SRS:RequestDetails form). When we click on attachment, the active link SRS:SRC:ListenerToEventFrom_WorkLogViewField0 sets the attachment source form name and attachment instance id in order to open the attachment. But here when we click upon the attachment from Request Entry form the above mentioned active link not able to set AttachmentSourceFormName field value. Since the concerned field missing from the form SRS:Service Request Console, this active link not able to set the value which in turn not able to open the attachment. Solution: Add a new character field to the form SRS:ServiceRequestConsole with following attributes will resolve the issue. Field Name: AttachmentSourceFormName Field ID : 304309590 Permissions: General acces - View ; Public - change Display - visible : False DataBase field Name : AttachmentSourceFormName Label : AttachmentSourceFormName This might me bug for the SP2 version i fixed in SP4. If any one found defect/bug with BMC please reply back. Regards, Prawin. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Next ARS version
Yes..! next ARS release will be 8.0 confirmed by BMC. Loads of new features and expectations. Fingers crossed for the upcoming release. Cheers.!prawin I think it was to be 7.7, but then BMC decided there are enough new feature to call it 8.0. On 24/06/2012 12:22, Jose Huerta wrote: ** I'm a bit confused about next version. Some people told me that it will be 7.7, but others say 8.0. I'm sure that you'll have the correct answer. Regards, Jose Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Questionary issue in SRM 7.6.04 SP2 with IE8
Hi, Many Thanks for your inputs..! We tried all the possibilities. It was working fine with other browsers before fix installed and also after the fix installed with out any Browser Cache flush. We are facing the issue only with IE. This seems like more browser specific (Internet Explorer) rather caching behaviour. Any more thoughts on this issue appreciated. BR, Praveen Kumar K. Date: Fri, 20 Apr 2012 01:16:15 -0500 From: nathan_a...@mcafee.com Subject: Re: Questionary issue in SRM 7.6.04 SP2 with IE8 To: arslist@ARSLIST.ORG I've not dealt with this specific hotfix, but we have found many odd caching behaviors with 7.6.04 that have lead to us thinking fixes didn't work when they really did. Often changes are not sync'd with a flush of the midtier cache and sometimes not even with a restart of the webserver. We've had a couple of changes that wouldn't apply for up to 3 days despite all our efforts, then suddenly appeared as some component finally reached. I've worked with Remedy for 8 years and never seen the odd caching behavior of this version. So I would recommend you first ensure you've done the following to rule out a simple cached prior version of the form/workflow: 1. Flush Midtier Cache 2. Restart Webserver (if you have the luxury) 3. Flush Browser Cache Nathan Aker ITSM Solution Architect McAfee, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Praveen Kumar Sent: Friday, April 20, 2012 12:40 AM To: arslist@ARSLIST.ORG Subject: Questionary issue in SRM 7.6.04 SP2 with IE8 Hi all, We have a test environment 7.6.04 SP2 ARS with SRM. While creating a SRD, we created a check box type question and added condition to one of the checkbox options. Next, configured another question within the above created condition with question type as Radio Button, and made the SRD online. Now, after selecting the appropriate check box from first question, the radio button options are not visible for second question. This is happening only with IE8 and working as expected with other browsers like firefox, chrome etc... We found a defect # SW00382354 with hot fix attached . Even after the hot fix applied we are getting the same results with IE8. Does any one facing the same issue with IE8. Does this hotfix really worked for you ? Best Regards, Praveen Kumar K. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Questionary issue in SRM 7.6.04 SP2 with IE8
Hi all, We have a test environment 7.6.04 SP2 ARS with SRM. While creating a SRD, we created a check box type question and added condition to one of the checkbox options. Next, configured another question within the above created condition with question type as Radio Button, and made the SRD online. Now, after selecting the appropriate check box from first question, the radio button options are not visible for second question. This is happening only with IE8 and working as expected with other browsers like firefox, chrome etc... We found a defect # SW00382354 with hot fix attached . Even after the hot fix applied we are getting the same results with IE8. Does any one facing the same issue with IE8. Does this hotfix really worked for you ? Best Regards, Praveen Kumar K. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: enable Auto Refresh on tables
Forgot to tell that the second AL should be on Primary form Regards, Praveen Kumar Saraswat -Original Message- From: Praveen Kumar Saraswat Sent: Thursday, June 25, 2009 5:02 PM To: 'arslist@ARSLIST.ORG' Subject: RE: enable Auto Refresh on tables Hi Krishna, You should write a run process on the close of secondary form. For eg. PERFORM-ACTION-SEND-EVENT @ RefreshIncTab1 where RefreshIncTab1 is any word you can write. Then you have write an Active Link with execute on as Event and runif as $EVENTTYPE$ = RefreshIncTab1 and a changefield action for that table. Regards, Praveen Kumar Saraswat -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of RKVKRKVK Sent: Thursday, June 25, 2009 4:49 PM To: arslist@ARSLIST.ORG Subject: enable Auto Refresh on tables Hi, 1) I have a parent form where a TABLE (List Table) which gets data from source form (data entry feed) and BUTTON (Delete) components are created. 2) From the primary form if i selected a table row and clicked on DELETE button. 3) It should opens a confirmation dialog box (Display-only form) and asks YES or NO decision 4) a) if i clicks on YES button it has to delete that particular record from the TABLE in the parent form b) it has to refresh the table automatically with out any manual refresh. I achieved till 4) a) deleting that particular record from the table, But [4.b] i am not able to do AUTO-REFRESHING the table once the control back to the parent form. I used one mechanism PERFORM_ACTION_TABLE_REFRESH TABLE_ID. But it is not working. can anybody help in this case. Best Regards, Krishna B -- View this message in context: http://www.nabble.com/enable-Auto-Refresh-on-tables-tp24201383p24201383.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: enable Auto Refresh on tables
Hi Krishna, You should write a run process on the close of secondary form. For eg. PERFORM-ACTION-SEND-EVENT @ RefreshIncTab1 where RefreshIncTab1 is any word you can write. Then you have write an Active Link with execute on as Event and runif as $EVENTTYPE$ = RefreshIncTab1 and a changefield action for that table. Regards, Praveen Kumar Saraswat -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of RKVKRKVK Sent: Thursday, June 25, 2009 4:49 PM To: arslist@ARSLIST.ORG Subject: enable Auto Refresh on tables Hi, 1) I have a parent form where a TABLE (List Table) which gets data from source form (data entry feed) and BUTTON (Delete) components are created. 2) From the primary form if i selected a table row and clicked on DELETE button. 3) It should opens a confirmation dialog box (Display-only form) and asks YES or NO decision 4) a) if i clicks on YES button it has to delete that particular record from the TABLE in the parent form b) it has to refresh the table automatically with out any manual refresh. I achieved till 4) a) deleting that particular record from the table, But [4.b] i am not able to do AUTO-REFRESHING the table once the control back to the parent form. I used one mechanism PERFORM_ACTION_TABLE_REFRESH TABLE_ID. But it is not working. can anybody help in this case. Best Regards, Krishna B -- View this message in context: http://www.nabble.com/enable-Auto-Refresh-on-tables-tp24201383p24201383.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
