OT: Friday Humor

[Pruitt, Christopher J]

YOU KNOW YOU ARE LIVING IN 2009 when...

1.  You accidentally enter your password on the microwave.

2. You haven't played solitaire with real cards in years.

3. You have a list of 15 phone numbers to reach your family of 3.

4. You e-mail the person who works at the desk next to you.
   (That's because of course she has her earphones in)

5. Your reason for not staying in touch with friends and family is that
they
don't have e-mail addresses.

6. You pull up in your own driveway and use your cell phone to see if
anyone
is home to help you carry in the groceries.

7. Every commercial on television has a web site at the bottom of the
screen.

8. Leaving the house without your cell phone, which you didn't have the
first 20 or 30 (or 60) years of your life, is now a cause for panic and
you
turn around to go and get it.

10. You get up in the morning and go on line before getting your coffee.

11. You start tilting your head sideways to smile. : )

12. You're reading this and nodding and laughing.

1 3 Even worse, you know exactly to whom you are going to  forward this
message.

14. You are too busy to notice there was no #9 on this list.

15. You actually scrolled back up to check that there wasn't a #9 on
this
list.

AND NOW U R LAUGHING AT YOURSELF

Go on, forward this to your friends. You know you want to...

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 
We deliver on our commitments 
so you can deliver on yours. 
Confidentiality Notice: This message and any files transmitted with it
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Re: Archiving and reporting/searching?

[Pruitt, Christopher J]

I see no value in not deleting from the original source. I know that
option is available but I could never understand why you would want to
do that. I am sure there are some who could justify it. We just don't do
it. We delete from Source after coping to the Archive.

 

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
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prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of SUBSCRIBE arslist Melissa
Sent: Wednesday, June 10, 2009 9:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Archiving and reporting/searching?

 

** 
Thanks for the info Chris.  I would assume we would do the archive to
delete from original.  What is the value of archiving, but not deleting?
(maybe I'm missing something).  Wouldn't it still search all the data in
the original form if it weren't deleted? 





"Pruitt, Christopher J"  
Sent by: "Action Request System discussion list(ARSList)"
 

06/10/2009 09:32 AM 

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG 

cc


Subject

Re: Archiving and reporting/searching?

 






If you are using the imbedded Archiving solution for AR System and you
are doing an Archive Type of 'Copy to Archive', then creating a join
does not make since because the data would still be in the original data
form, so no need to a join. However, it you are doing a 'Copy to Archive
and Delete form Source' then building a join is a good idea, however,
doing a Join and choosing "Request ID" as the join criteria would not
work. 

The problem is when the data moves to the Archive form the "Request ID"
form the original data form is copied into a field called " Original
Request ID" and the "Request ID" on the Archive form would never match
the "Request ID" on the Original data form, as it gets a new "Request
ID" when the record is moved to the Archive.  Second, for a join on
fields to work there has to be matching data in those fields on both
forms. 

What we did was to include a field called "Form Name" that held the name
of the original data form in it and then we did the join criteria on
that field.  However, you really need to be careful on doing reports off
of this join form. I will give you duplicates.

For example on one of the Data form to Archive form joins we have the
following counts:

A_Test_Data: 4,450,400
A_Test_Archive: 34
A_Test_JN: 151,313,600

If you do the math the 151,313,600 equals 4,450,400 x 34. So you really
need to make sure when you are doing reports to use a lot of
qualifications to eliminate getting duplicate records returned.



Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 
We deliver on our commitments 
so you can deliver on yours. 
Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
copying, distribution, or dissemination of this e-mail is strictly
prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Tuesday, June 09, 2009 4:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Archiving and reporting/searching?

I don't think it matters.  You can choose any field.
I have not tested it, but it should work and should be easy for you to
test.  I would choose RequestID as the join criteria and an inner
join.

On Jun 9, 4:41 pm, SUBSCRIBE arslist Melissa
 wrote:
> What would you use as the join critieria?
>
> jham36 
> Sent by: "Action Request System discussion list(ARSList)"
> 
> 06/09/2009 03:39 PM
> Please respond to
> arsl...@arslist.org
&g

Re: Archiving and reporting/searching?

[Pruitt, Christopher J]

If you are using the imbedded Archiving solution for AR System and you are 
doing an Archive Type of 'Copy to Archive', then creating a join does not make 
since because the data would still be in the original data form, so no need to 
a join. However, it you are doing a 'Copy to Archive and Delete form Source' 
then building a join is a good idea, however, doing a Join and choosing 
"Request ID" as the join criteria would not work. 

The problem is when the data moves to the Archive form the "Request ID" form 
the original data form is copied into a field called " Original Request ID" and 
the "Request ID" on the Archive form would never match the "Request ID" on the 
Original data form, as it gets a new "Request ID" when the record is moved to 
the Archive.  Second, for a join on fields to work there has to be matching 
data in those fields on both forms. 

What we did was to include a field called "Form Name" that held the name of the 
original data form in it and then we did the join criteria on that field.  
However, you really need to be careful on doing reports off of this join form. 
I will give you duplicates.

For example on one of the Data form to Archive form joins we have the following 
counts:

A_Test_Data:4,450,400
A_Test_Archive: 34
A_Test_JN:  151,313,600

If you do the math the 151,313,600 equals 4,450,400 x 34. So you really need to 
make sure when you are doing reports to use a lot of qualifications to 
eliminate getting duplicate records returned.



Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 
We deliver on our commitments 
so you can deliver on yours. 
Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Tuesday, June 09, 2009 4:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Archiving and reporting/searching?

I don't think it matters.  You can choose any field.
I have not tested it, but it should work and should be easy for you to
test.  I would choose RequestID as the join criteria and an inner
join.

On Jun 9, 4:41 pm, SUBSCRIBE arslist Melissa
 wrote:
> What would you use as the join critieria?
>
> jham36 
> Sent by: "Action Request System discussion list(ARSList)"
> 
> 06/09/2009 03:39 PM
> Please respond to
> arsl...@arslist.org
>
> To
> arsl...@arslist.org
> cc
>
> Subject
> Re: Archiving and reporting/searching?
>
> How about a join form between the live data and the archived data?
> Perform all searches and reports against that.
>
> James
>
> On Jun 9, 3:32 pm, SUBSCRIBE arslist Melissa wrote:
> > We are starting to look into how to handle archiving and are running
> into
> > road blocks with how to be able to search/report on all the data, but
> > still archive old data.  What are other organizations doing?  Does
> anyone
> > have any white papers or such they can share?  We are using ARS 7.1.
>
> > TIA!
> > Melissa
>
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>
> Are"
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OT - Friday Funny

[Pruitt, Christopher J]

http://www.dailymotion.com/video/x9gcyi_total-eclipse-spoof_music 


Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 
We deliver on our commitments 
so you can deliver on yours. 
Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
copying, distribution, or dissemination of this e-mail is strictly
prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.



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Re: OT: Supportweb Hilarity - I got around it.

[Pruitt, Christopher J]

If you enter www.remedy.com and then click on the support option you can
bypass this survey.

 

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
copying, distribution, or dissemination of this e-mail is strictly
prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Tuesday, June 02, 2009 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Supportweb Hilarity

 

** 

If you close the window an go back in though, it seems that the survey
pop up doesnt appear.

But you are right, the pop up would not go away when you clicked No.  I
had to close my IE window.

 

Thanks 
Peter Lammey 
ESPN IT Client Architecture and Automation 
860-766-4761 

 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Tuesday, June 02, 2009 9:13 AM
To: arslist@ARSLIST.ORG
Subject: OT: Supportweb Hilarity

** 

Is anyone else having this issue with Supportweb today?

 

Follow these steps:

 

1.   Navigate to http://supportweb.remedy.com/ 

2.   When the box appears asking you to complete a survey, click
"No". 

3.   The button appears to do nothing and you're stuck.

 

I verified this in IE and Firefox and get the same result.  I guess BMC
*REALLY* wants our feedback.

 

Thanks,

 

Shawn Pierson 

Remedy Developer | Southern Union

 

 

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Re: OT: Supportweb Hilarity

[Pruitt, Christopher J]

I decided to take the survey and select Other at every opportunity and I
put "I HATE BEING FORCED TO TAKE YOUR SURVEY"

 

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
copying, distribution, or dissemination of this e-mail is strictly
prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Tuesday, June 02, 2009 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Supportweb Hilarity

 

** 

If you close the window an go back in though, it seems that the survey
pop up doesnt appear.

But you are right, the pop up would not go away when you clicked No.  I
had to close my IE window.

 

Thanks 
Peter Lammey 
ESPN IT Client Architecture and Automation 
860-766-4761 

 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Tuesday, June 02, 2009 9:13 AM
To: arslist@ARSLIST.ORG
Subject: OT: Supportweb Hilarity

** 

Is anyone else having this issue with Supportweb today?

 

Follow these steps:

 

1.   Navigate to http://supportweb.remedy.com/ 

2.   When the box appears asking you to complete a survey, click
"No". 

3.   The button appears to do nothing and you're stuck.

 

I verified this in IE and Firefox and get the same result.  I guess BMC
*REALLY* wants our feedback.

 

Thanks,

 

Shawn Pierson 

Remedy Developer | Southern Union

 

 

Private and confidential as detailed here
 . If you cannot access
hyperlink, please e-mail sender. _Platinum Sponsor:
rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 



Please consider the environment before printing this e-mail.

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Need some feedback on AR Server in a multiple language environment?

[Pruitt, Christopher J]

I could really use some feedback from anyone on the list who has dealt
with moving AR System from a English Only version to a multiple language
environment. I am looking to information on how hard would it be to
accomplish and what are some of the pitfalls, issues, need to knows,
etc.

We currently run on a 

OS: SUN OS 5.9
DB: Oracle 10g
AR Server: Version 7.1 unpatched.


Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 
We deliver on our commitments 
so you can deliver on yours. 
Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
copying, distribution, or dissemination of this e-mail is strictly
prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.




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Re: Escalation Timeline

[Pruitt, Christopher J]

ARInside would have been great for this, we still use it but that
product is no longer available or supported. I am hoping some new
product comes along soon. I am holding out for ARSmarts, but so far I
have not seen one.

 

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
copying, distribution, or dissemination of this e-mail is strictly
prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, May 12, 2009 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Escalation Timeline

 

**

Unless ARSmarts, Abydos, or some other tool does that, I don't know of a
way, either. I tried to think of one last year when looking at how to
multithread the escalations, and ended up just doing it manually. 

Rick

Sent from my Verizon Wireless BlackBerry



From: "Schryver, Curt" 
Date: Tue, 12 May 2009 10:52:33 -0400
To: 
Subject: Re: Escalation Timeline

I started tinkering with something just last week to do this exact
thing.  Didn't get too far, but will continue to play with it.  (Unless
someone comes forward with an already-functioning application)

 

Curt A. Schryver 
717-810-2109 tel 
cschry...@tycoelectronics.com 

 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of O'Brien, Keith KOB. (Citco)
Sent: Tuesday, May 12, 2009 8:46 AM
To: arslist@ARSLIST.ORG
Subject: Escalation Timeline

** 

Hi,

Just wondering if there is a tool or process available to document the
timeline of all active escalations on a system.

 

Regards,
Keith.

 

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Re: Texas Remedy Users Group Announcement - May 22, 2009 in Austin TX

[Pruitt, Christopher J]

OK, yea, you will not see many from HP/EDS from the Dallas area unless
they can afford it out of their own pockets. All our travel has be taken
away. OH well, enjoy TRUG. Maybe someday someone will restart a Dallas
Based RUG group again. 

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 
We deliver on our commitments 
so you can deliver on yours. 
Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
copying, distribution, or dissemination of this e-mail is strictly
prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of bullcreek.com
Sent: Tuesday, May 05, 2009 5:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Texas Remedy Users Group Announcement - May 22, 2009 in
Austin TX

Chris,

As you know, I used to rotate it between Houston, Austin and Dallas as
well as bring it to Northern California and Southern California.  While
I feel those areas are now up and running on their own and supported
more locally, the meetings I held in Houston and Dallas seemed to be
missing each other's local in attendance (few Dallas folks in Houston
and vice versa).  However, when we held the meetings in Austin, we got
the missing folks from each location at our meetings.  Hence, we now
hold them in Austin where we get the most attendance and on a Friday
when folks can enjoy a bit of relaxing in the "Live Music Capital".

Interestingly enough the first RSVP I got this morning was from the
Dallas Metro area (Dr. Chris Strauss) and the second was from Tulsa,
Oklahoma.

Hope to see you here,

Phil Bautista
President / CEO
Bull Creek Data Corporation
www.bullcreek.com
Remedy Approved Consultant (RAC)
512-731-0304
-Original message-
From: "Pruitt, Christopher J" christopher.pru...@eds.com
Date: Tue,  5 May 2009 14:05:03 -0400
To: arslist@ARSLIST.ORG
Subject: Re: Texas Remedy Users Group Announcement - May 22, 2009 in
Austin TX

> Phil,
> 
>  
> 
> Will TRUG every come back to the Dallas area some day?
> 
>  
> 
> Christopher Pruitt
> Consultant Specialist 
> EDS, an HP Company
> mailto: christopher.pru...@eds.com 
> 
> We deliver on our commitments 
> so you can deliver on yours. 
> 
> Confidentiality Notice: This message and any files transmitted with it
> are intended for the sole use of the entity or individual to whom it
is
> addressed, and may contain information that is confidential,
privileged,
> and exempt from disclosure under applicable law. If you are not the
> intended addressee for this e-mail, you are hereby notified that any
> copying, distribution, or dissemination of this e-mail is strictly
> prohibited. If you have received this e-mail in error, please
> immediately destroy, erase, or discard this message. Please notify the
> sender immediately by return e-mail if you have received this e-mail
by
> mistake.
> 
>  
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Phil Bautista
> Sent: Tuesday, May 05, 2009 9:07 AM
> To: arslist@ARSLIST.ORG
> Subject: Texas Remedy Users Group Announcement - May 22, 2009 in
Austin
> TX
> 
>  
> 
> ** 
> 
> Our next TRUG will be in Austin, TX at Dave & Buster's on May 22nd.
We
> have an exciting agenda which includes such topics as Knowledge
> Management, AR System Development, CMDB and ITSM data manipulation
using
> the Data Management Tool (DMT), as well as what's new with AR System
7.5
> and ITSM 7.5 and a (New) discussion panel comprised which includes
> experienced professionals as well as customers who have their own
> experiences to share.
> 
>  
> 
> Thanks to our sponsors, Knowlysis, ARSmarts, All Things Functional
(and
> of course Bull Creek Data) you will be treated to a full day of
> informative presentations, live product demonstrations, discussions
> about upgrade paths, success stories, and the chance to discuss Remedy
> related topics amongst like minded people.
> 
>  
> 
> You are invited to come, learn, share and network with others who are
> involved in the planning, development and implementation of the AR
> System and Related topics and ITSM applications.
> 
>  
> 
> All are welcome but you must register.  For a complete synopsis and
link
> to register pleas

Re: Texas Remedy Users Group Announcement - May 22, 2009 in Austin TX

[Pruitt, Christopher J]

Phil,

 

Will TRUG every come back to the Dallas area some day?

 

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
copying, distribution, or dissemination of this e-mail is strictly
prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Phil Bautista
Sent: Tuesday, May 05, 2009 9:07 AM
To: arslist@ARSLIST.ORG
Subject: Texas Remedy Users Group Announcement - May 22, 2009 in Austin
TX

 

** 

Our next TRUG will be in Austin, TX at Dave & Buster's on May 22nd.  We
have an exciting agenda which includes such topics as Knowledge
Management, AR System Development, CMDB and ITSM data manipulation using
the Data Management Tool (DMT), as well as what's new with AR System 7.5
and ITSM 7.5 and a (New) discussion panel comprised which includes
experienced professionals as well as customers who have their own
experiences to share.

 

Thanks to our sponsors, Knowlysis, ARSmarts, All Things Functional (and
of course Bull Creek Data) you will be treated to a full day of
informative presentations, live product demonstrations, discussions
about upgrade paths, success stories, and the chance to discuss Remedy
related topics amongst like minded people.

 

You are invited to come, learn, share and network with others who are
involved in the planning, development and implementation of the AR
System and Related topics and ITSM applications.

 

All are welcome but you must register.  For a complete synopsis and link
to register please visit the URL below.  

 

http://www.bullcreek.com/bcd_pages/user_groups.htm

 

We are looking forward to a full house again so please register to make
sure we have room (and food) for you!

 

Phil Bautista, Remedy Approved Consultant (RAC)

Bull Creek Data Corporation

512-731-0304

www.bullcreek.com 

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Need Feedback on Hot Fail-Over options

[Pruitt, Christopher J]

Hello Listers,

As Oracle 10g RAC will not support hot-failover for BMC Remedy
application, we need to choose either of the following options. 

1.  Veritas Cluster +Oracle 10g (without RAC) 

2.  SUN Cluster  + Oracle 10g (without RAC)

Has anyone on this list dealt with either  one of these two hot
fail-over options before? IF so can you give me your pros/cons on each?
Will they work for a Oracle 10g Database with either AR System 7.1 or
7.5?

Any feedback would be appreciated.

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 
We deliver on our commitments 
so you can deliver on yours. 
Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
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Re: Application-Generate-GUID in a Filter

[Pruitt, Christopher J]

Straight from the 7.1 Workflow Objects PDF.

 

Application-Generate-GUID [ "" ]

Generates a globally unique identifier (GUID). The prefix can be a
maximum

of two characters, which can contain non-alpha characters (although
alpha

characters are recommended). If you do not include the GUID prefix, it

defaults to ID.

 

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
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immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Bhupesh Gupta
Sent: Monday, March 23, 2009 10:53 AM
To: arslist@ARSLIST.ORG
Subject: Application-Generate-GUID in a Filter

 

** 

 Date: Tue, 17 Mar 2009 22:29:12 -0400
Subject: Re: Application-Generate-GUID in a Filter


Is it only two characters are allowed not more than that. What if I want
use a prefix DDTT(more than two char prefix)  rather than DD??

$PROCESS$Application-Generate-GUID  DD






-- 
Regards,
Bhupesh Gupta
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Re: Anyway to read the ARDBC via workflow?- Resolved

[Pruitt, Christopher J]

Yes, I agree and I have been there , done that, and that was their exact
reply that and you could always upgrade. You know kind of like the Ol'
saying "A leopard can't change its spots", well BMC Remedy Tech Support
can't change their canned replies. 

 

Hey the work around works for us so I will move forward and let someone
else fight that battle. I just hope that BMC Remedy Managers are still
monitoring the ARSList and see replies like this.

 

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
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prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, March 17, 2009 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Anyway to read the ARDBC via workflow?- Resolved

 

** 

That's GOTTA be a bug.  That is (or should be) equivalent to

 

$SERVER$ LIKE "%Server A%"

 

I'd make them file a defect on that one if I were you.  Of course
they'll probably come back and say that it "functions as designed"...

 

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher J
Sent: Tuesday, March 17, 2009 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Anyway to read the ARDBC via workflow?- Resolved

 

** 

 

I got the solution from BMC Remedy Tech Support. Seems like they can do
some good from time to time. The answer is 

 

$SERVER$ LIKE (( "%"  +  "Server A" ) +  "%" )

 

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
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immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Illari
Sent: Thursday, March 12, 2009 6:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anyway to read the ARDBC via workflow?

 

** 

Chris,

 

Since you are obviously having issues with the $SERVER$ identification
within the escalation,  I was wondering if there was something else that
you could use as a qualifier (even if it isn't as clean).  Just as a
test, you could modify the qualification for your production server to
say $DATE$ > "1/1/70" (which it will always be) and on your dev server
set it up as $DATE$ < "1/1/70".  Obviously, this is ugly and a BAD way
to get one to fire and one not but if you need it done quickly, it will
work until you can debug the $SERVER$ issue.  You just need to remember
to change the qualification in your def or xml file prior to migration.


 

Scott Illari

908-601-8948

http://www.linkedin.com/in/scottillari
<http://www.linkedin.com/in/scottillari> 

 

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Re: Anyway to read the ARDBC via workflow?- Resolved

[Pruitt, Christopher J]

 

I got the solution from BMC Remedy Tech Support. Seems like they can do
some good from time to time. The answer is 

 

$SERVER$ LIKE (( "%"  +  "Server A" ) +  "%" )

 

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
copying, distribution, or dissemination of this e-mail is strictly
prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Illari
Sent: Thursday, March 12, 2009 6:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anyway to read the ARDBC via workflow?

 

** 

Chris,

 

Since you are obviously having issues with the $SERVER$ identification
within the escalation,  I was wondering if there was something else that
you could use as a qualifier (even if it isn't as clean).  Just as a
test, you could modify the qualification for your production server to
say $DATE$ > "1/1/70" (which it will always be) and on your dev server
set it up as $DATE$ < "1/1/70".  Obviously, this is ugly and a BAD way
to get one to fire and one not but if you need it done quickly, it will
work until you can debug the $SERVER$ issue.  You just need to remember
to change the qualification in your def or xml file prior to migration.


 

Scott Illari

908-601-8948

http://www.linkedin.com/in/scottillari
 

 


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Re: how to insert animated images in remedy - How It works

[Pruitt, Christopher J]

Hey fellow Listers,

Is it possible to install AR System  7.1 or 7.5 on two virtual instances
on the same server pointing to two different databases on the same
server? Meaning that ARS Instance 1 would point to Oracle Instance 1 and
ARS Instance 2 would point to Oracle Instance 2, all on the same server.
Is this even possible?

I know you can install two AR Systems on a server and have them point to
a single database but I am not sure that it is possible to do Two AR
Systems to separate databases, all on the same server.


Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 
We deliver on our commitments 
so you can deliver on yours. 
Confidentiality Notice: This message and any files transmitted with it
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Re: Anyway to read the ARDBC via workflow?

[Pruitt, Christopher J]

Yea, I think there is a bug with the escalator. I set the Run if to
$SERVER$ LIKE  "%FOOFIGHTER" and the escalation still fired. 

 

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
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prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Juan Ingles
Sent: Thursday, March 12, 2009 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anyway to read the ARDBC via workflow?

 

** Chris,
It seems like there has to be something wrong with the qualification. As
you can see from the responses, plenty of people use $SERVER$ for this
exact type of thing. Usually the only hurdle is figuring out exactly
what $SERVER$ returns. (short name vs long name, etc.)

Can you show us the entire qualification you are using?
Also, for fun and giggles, have you tried printing $SERVER$ on your dev
machine to make absolute sure that it doesn't match?

Juan Ingles

On Thu, Mar 12, 2009 at 11:29 AM, Pruitt, Christopher J
 wrote:

Yea, already did that as well. The server name I am using is correct. I
have triple checked it.



Christopher Pruitt
Consultant Specialist
EDS, an HP Company
mailto: christopher.pru...@eds.com
We deliver on our commitments
so you can deliver on yours.
Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
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immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.


-Original Message-

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black

Sent: Thursday, March 12, 2009 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anyway to read the ARDBC via workflow?

Christopher,

Have an escalation do a Set field action and put the SERVER keyword in a
field.

Turn on Filter and Escalation logs and verify that the value you see
there is the value you were using.

--
Carey Matthew Black
BMC Remedy AR System Skilled Professional (BRSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Thu, Mar 12, 2009 at 1:07 PM, Pruitt, Christopher J
 wrote:
> Yes, very sure. The actual server name is prod01 and we enter
$SERVER$ =  "prod01" but the escalation on the testing servers runs
every time regardless what we put in there. I have not tried the LIKE
statement as in your example. But I am willing to try anything at this
point.
>
> Christopher Pruitt
> Consultant Specialist
> EDS, an HP Company
> mailto: christopher.pru...@eds.com
>
> We deliver on our commitments
> so you can deliver on yours.
>
> Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
copying, distribution, or dissemination of this e-mail is strictly
prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
> Sent: Thursday, March 12, 2009 12:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Anyway to read the ARDBC via workflow?
>
> Are you sure you put the sever name in exactly like the server thinks
it's name is?  i.e. server is "foo" and you entered "FOO"
>
> We routinely have escalations with qualifications like:
>  $SERVER$ li

Re: Anyway to read the ARDBC via workflow?

[Pruitt, Christopher J]

Yea, already did that as well. The server name I am using is correct. I have 
triple checked it.


Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 
We deliver on our commitments 
so you can deliver on yours. 
Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Thursday, March 12, 2009 1:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anyway to read the ARDBC via workflow?

Christopher,

Have an escalation do a Set field action and put the SERVER keyword in a field.

Turn on Filter and Escalation logs and verify that the value you see
there is the value you were using.

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (BRSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Thu, Mar 12, 2009 at 1:07 PM, Pruitt, Christopher J
 wrote:
> Yes, very sure. The actual server name is prod01 and we enter  $SERVER$ =  
> "prod01" but the escalation on the testing servers runs every time regardless 
> what we put in there. I have not tried the LIKE statement as in your example. 
> But I am willing to try anything at this point.
>
> Christopher Pruitt
> Consultant Specialist
> EDS, an HP Company
> mailto: christopher.pru...@eds.com
>
> We deliver on our commitments
> so you can deliver on yours.
>
> Confidentiality Notice: This message and any files transmitted with it are 
> intended for the sole use of the entity or individual to whom it is 
> addressed, and may contain information that is confidential, privileged, and 
> exempt from disclosure under applicable law. If you are not the intended 
> addressee for this e-mail, you are hereby notified that any copying, 
> distribution, or dissemination of this e-mail is strictly prohibited. If you 
> have received this e-mail in error, please immediately destroy, erase, or 
> discard this message. Please notify the sender immediately by return e-mail 
> if you have received this e-mail by mistake.
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
> Sent: Thursday, March 12, 2009 12:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Anyway to read the ARDBC via workflow?
>
> Are you sure you put the sever name in exactly like the server thinks it's 
> name is?  i.e. server is "foo" and you entered "FOO"
>
> We routinely have escalations with qualifications like:
>  $SERVER$ like "dev%"
> or
>  $SERVER$ like "prd%"
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher J
> Sent: Thursday, March 12, 2009 12:17 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Anyway to read the ARDBC via workflow?
>
> Not sure why, we tried it and it just ignored it. Ran on the test servers 
> anyway.
>
> Christopher Pruitt
> Consultant Specialist
> EDS, an HP Company
> mailto: christopher.pru...@eds.com
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
> Sent: Thursday, March 12, 2009 11:57 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Anyway to read the ARDBC via workflow?
>
> Christopher,
>
> Maybe I am missing something here, but why would ($ SERVER$ = "FOO" OR
> $ SERVER$ = "BAR")  not work for this?
>
> --
> Carey Matthew Black
> BMC Remedy AR System Skilled Professional (BRSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
>
> On Thu, Mar 12, 2009 at 11:51 AM, Pruitt, Christopher J
>  wrote:
>> **
>>
>> Hello Fellow Listers,
>>
>>
>>
>> I am attempting to find some way to read the
>>  REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form via an
>> escalation. Wh

Re: Anyway to read the ARDBC via workflow?

[Pruitt, Christopher J]

Did that already. That is how I got the server name in the first place.

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 
We deliver on our commitments 
so you can deliver on yours. 
Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shyman, Jonathan
Sent: Thursday, March 12, 2009 1:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anyway to read the ARDBC via workflow?

One idea might be to create an active link that displays a message box with 
$SERVER$ and $SERVERNAME$ in it so you can see what AR thinks there server is 
called and then base your escalation on that.

--- J.T. Shyman
 
 -Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher J
Sent: Thursday, March 12, 2009 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anyway to read the ARDBC via workflow?

Yes, very sure. The actual server name is prod01 and we enter  $SERVER$ =  
"prod01" but the escalation on the testing servers runs every time regardless 
what we put in there. I have not tried the LIKE statement as in your example. 
But I am willing to try anything at this point.

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Thursday, March 12, 2009 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anyway to read the ARDBC via workflow?

Are you sure you put the sever name in exactly like the server thinks it's name 
is?  i.e. server is "foo" and you entered "FOO"

We routinely have escalations with qualifications like:   
 $SERVER$ like "dev%"   
or   
 $SERVER$ like "prd%"   

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher J
Sent: Thursday, March 12, 2009 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anyway to read the ARDBC via workflow?

Not sure why, we tried it and it just ignored it. Ran on the test servers 
anyway.

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Thursday, March 12, 2009 11:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Anyway to read the ARDBC via workflow?

Christopher,

Maybe I am missing something here, but why would ($ SERVER$ = "FOO" OR
$ SERVER$ = "BAR")  not work for this?

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (BRSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Thu, Mar 12, 2009 at 11:51 AM, Pruitt, Christopher J
 wrote:
> **
>
> Hello Fellow Listers,
>
>
>
> I am attempting to find some way to read the
>  REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form via an
> escalation. What we are attempting to do is to set an escalation to run only
> when it is on Server A but not when it is on Server B.  The reason this is
> important is we have an escalation that turn on API and SQL logging at set
> time and a second escalation that turns the logs back off after several
> hours. This is needed to capture information after hours when the users are
> not on the system.
>
>
>

Re: Anyway to read the ARDBC via workflow?

[Pruitt, Christopher J]

Yes, very sure. The actual server name is prod01 and we enter  $SERVER$ =  
"prod01" but the escalation on the testing servers runs every time regardless 
what we put in there. I have not tried the LIKE statement as in your example. 
But I am willing to try anything at this point.

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Thursday, March 12, 2009 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anyway to read the ARDBC via workflow?

Are you sure you put the sever name in exactly like the server thinks it's name 
is?  i.e. server is "foo" and you entered "FOO"

We routinely have escalations with qualifications like:   
 $SERVER$ like "dev%"   
or   
 $SERVER$ like "prd%"   

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher J
Sent: Thursday, March 12, 2009 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anyway to read the ARDBC via workflow?

Not sure why, we tried it and it just ignored it. Ran on the test servers 
anyway.

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Thursday, March 12, 2009 11:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Anyway to read the ARDBC via workflow?

Christopher,

Maybe I am missing something here, but why would ($ SERVER$ = "FOO" OR
$ SERVER$ = "BAR")  not work for this?

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (BRSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Thu, Mar 12, 2009 at 11:51 AM, Pruitt, Christopher J
 wrote:
> **
>
> Hello Fellow Listers,
>
>
>
> I am attempting to find some way to read the
>  REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form via an
> escalation. What we are attempting to do is to set an escalation to run only
> when it is on Server A but not when it is on Server B.  The reason this is
> important is we have an escalation that turn on API and SQL logging at set
> time and a second escalation that turns the logs back off after several
> hours. This is needed to capture information after hours when the users are
> not on the system.
>
>
>
> We can turn on and off these logs for the System Administration: Server
> Information form all the time without issue. Here is our problem. Our DBAs
> take a Oracle Cold Backup of the server once a month and then place that on
> our testing servers to allow our testing team the ability to test with the
> most up-to-date data possible. However, the issue is when the DBAs do that
> the active escalations that turns on and off these log files are now running
> on the testing servers, which is what we do not want to happen. So what we
> have to do is to manually disable them on those testing servers every time
> or our log space gets filled up very quickly (which is not monitored by our
> on call members, unlike Production which is).
>
>
>
> So we have tossed around the idea of creating a control form to hold the
> Server Name but really don't want to go there if there is an easier way.  We
> tried to use the Server field off of the AR System Administration: Server
> Information form in the Run If for the escalation like $SERVER$ =  "Server
> A"  but that did not work either.  Seems like that field only displays the
> server name but does not retain it.
>
>
>
> So any ideas on how I can determine in an escalation which server it is
> running on so it will only run on Server A and not Server B, C, etc.?
>
>
>
>
>
> We have the following configuration.
>
>
>
> AR System 7.1
>
> Oracle 10.2 64-bit
>
> SunOS 5.9
>
> Christopher Pruitt
> Consultant Special

Re: Anyway to read the ARDBC via workflow?

[Pruitt, Christopher J]

Not sure why, we tried it and it just ignored it. Ran on the test servers 
anyway.

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Thursday, March 12, 2009 11:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Anyway to read the ARDBC via workflow?

Christopher,

Maybe I am missing something here, but why would ($ SERVER$ = "FOO" OR
$ SERVER$ = "BAR")  not work for this?

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (BRSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Thu, Mar 12, 2009 at 11:51 AM, Pruitt, Christopher J
 wrote:
> **
>
> Hello Fellow Listers,
>
>
>
> I am attempting to find some way to read the
>  REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form via an
> escalation. What we are attempting to do is to set an escalation to run only
> when it is on Server A but not when it is on Server B.  The reason this is
> important is we have an escalation that turn on API and SQL logging at set
> time and a second escalation that turns the logs back off after several
> hours. This is needed to capture information after hours when the users are
> not on the system.
>
>
>
> We can turn on and off these logs for the System Administration: Server
> Information form all the time without issue. Here is our problem. Our DBAs
> take a Oracle Cold Backup of the server once a month and then place that on
> our testing servers to allow our testing team the ability to test with the
> most up-to-date data possible. However, the issue is when the DBAs do that
> the active escalations that turns on and off these log files are now running
> on the testing servers, which is what we do not want to happen. So what we
> have to do is to manually disable them on those testing servers every time
> or our log space gets filled up very quickly (which is not monitored by our
> on call members, unlike Production which is).
>
>
>
> So we have tossed around the idea of creating a control form to hold the
> Server Name but really don't want to go there if there is an easier way.  We
> tried to use the Server field off of the AR System Administration: Server
> Information form in the Run If for the escalation like $SERVER$ =  "Server
> A"  but that did not work either.  Seems like that field only displays the
> server name but does not retain it.
>
>
>
> So any ideas on how I can determine in an escalation which server it is
> running on so it will only run on Server A and not Server B, C, etc.?
>
>
>
>
>
> We have the following configuration.
>
>
>
> AR System 7.1
>
> Oracle 10.2 64-bit
>
> SunOS 5.9
>
> Christopher Pruitt
> Consultant Specialist
> EDS, an HP Company
> mailto: christopher.pru...@eds.com

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Anyway to read the ARDBC via workflow?

[Pruitt, Christopher J]

Hello Fellow Listers,

 

I am attempting to find some way to read the  
REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form via an escalation. 
What we are attempting to do is to set an escalation to run only when it is on 
Server A but not when it is on Server B.  The reason this is important is we 
have an escalation that turn on API and SQL logging at set time and a second 
escalation that turns the logs back off after several hours. This is needed to 
capture information after hours when the users are not on the system. 

 

We can turn on and off these logs for the System Administration: Server 
Information form all the time without issue. Here is our problem. Our DBAs take 
a Oracle Cold Backup of the server once a month and then place that on our 
testing servers to allow our testing team the ability to test with the most 
up-to-date data possible. However, the issue is when the DBAs do that the 
active escalations that turns on and off these log files are now running on the 
testing servers, which is what we do not want to happen. So what we have to do 
is to manually disable them on those testing servers every time or our log 
space gets filled up very quickly (which is not monitored by our on call 
members, unlike Production which is).

 

So we have tossed around the idea of creating a control form to hold the Server 
Name but really don't want to go there if there is an easier way.  We tried to 
use the Server field off of the AR System Administration: Server Information 
form in the Run If for the escalation like $SERVER$ =  "Server A"  but that did 
not work either.  Seems like that field only displays the server name but does 
not retain it. 

 

So any ideas on how I can determine in an escalation which server it is running 
on so it will only run on Server A and not Server B, C, etc.?

 

 

We have the following configuration.

 

AR System 7.1

Oracle 10.2 64-bit

SunOS 5.9

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Wednesday, March 11, 2009 9:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Notifications to non incident user

 

** 

Our campus-wide outage notifications are sent to a listserv (custom filter, 
although control over the outage flag is incorporated in AL-triggered dialog 
boxes for critical incidents), and all subscribers to that listserv get the 
notification.  The listserv is not public, but it is also not limited to ITSM 
support staff.  See docs at 
http://arsweb4.ars.unt.edu/helpdesk/creating_system_outages.htm ... there are 
screen shots of the notification dialogs about ¾ of the way through it.  This 
is a customization implemented years ago on our Help Desk 5.5 application that 
was ported to ITSM 7 before we migrated.  The only trick is that the AREmail 
account has to be subscribed to the listserv as an authorized sender.  If you 
are only dealing with one recipient, or even a few, then the filter can notify 
only them instead of an entire listserv; the more intrusive customization is to 
add the confirmation dialog in the user interface.

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Steven Iocco
Sent: Wednesday, March 11, 2009 8:03 AM
To: arslist@ARSLIST.ORG
Subject: Notifications to non incident user

 

** 

Hello folks.  Can anyone think of a way in ITSM 7 to configure a notification 
to a user in the tool when an incident is created as Critical or High?  I know 
I can do this via a filter but is there a way to configure this using a "User" 
event notification?
I should mention that this person who wants to receive the email is not the 
requestor, assignee/group or owner/group.  they are not related to the incident 
in any way.
 
Thanks
Steve

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Re: Application-Generate-GUID in a Filter

[Pruitt, Christopher J]

The best way to do this is to generate it via a filter.

 

Like this

 

Run If Qualification: 

'Key_Field' = $NULL$

 

If-Actions 

 

Field Mapping:

Field NameValue

Key_Field = $PROCESS$Application-Generate-GUID  DD

 

DO not put quotes around the DD or it will not work

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
copying, distribution, or dissemination of this e-mail is strictly
prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Wednesday, March 11, 2009 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Application-Generate-GUID in a Filter

 

** 

@@: might not work as it is to represent that the requested process
should run on the server and not the client so that can be used in AL's
but not on server side workflow like filters and escalations.. skip the
@@ and use an argument of "DD" or whatever 2 length character string to
prefix the GUID.. If you do not use this argument the default prefix
will be ID.

 

Joe

 



From: jham36 
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 11, 2009 11:47:28 AM
Subject: Re: Application-Generate-GUID in a Filter

I am using this process in an Active Link but not in a Filter.
Select the Set Fields action
Choose the field you want to set.
For Value I have: $PROCESS$ @@:Application-Generate-GUID

I don't see why this would not work in a filter as well.

James

On Mar 11, 11:36 am, "Suwanski, Ron"  wrote:
> What is the correct context to use Application-Generate-GUID in a
filter
> to generate an unique number for Set Field?
>
> Ron Suwanski
>
> Remedy Administrator / Developer
>
> DeVry Inc.
>
> One Tower Lane
>
> Oakbrook Terrace, IL 60181
>
> p: 630.472.2209
>
> f:  630.706.3446
>
> e: rsuwan...@devry.com 
>
> www.devry.edu  

 

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Re: Using Hummingbird instead of X Windows to install ARS 7.5

[Pruitt, Christopher J]

Dwayne,

The Hummingbird (company) is now called OpenText.  Their URL is
http://connectivity.hummingbird.com/

We used the Exceed 2008 product to install 7.5. However, our servers
were behind firewalls so we also had to use SSH to get to them. What you
would need are two products. Exceed 2008 and Connectivity Secure Server
2008

We use SUN Solaris and needed the ability to run xTerm to the server
with SSH. Hummingbird's products were very easy to configure and use. 

Exceed does run against Unix or Linux server from your desktop. It
support the following connection methods:

REXEC (TCP/IP)
RSH (TCP/IP)
RLOGIN (TCP/IP)
TELNET (TCP/IP)
 PCX$SERVER (DECnet) (I believe this one is X Windows)
Secure Shell  (TCP/IP)
Secure Shell (Set Display)
Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 
We deliver on our commitments 
so you can deliver on yours. 
Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
copying, distribution, or dissemination of this e-mail is strictly
prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.


On Tue, Mar 10, 2009 at 10:14 AM, Dwayne Martin 
wrote:
> Dear List,
>
> The 7.5 installation manual says to use X Windows to install ARS on a
Unix or Linux server.  We already have Hummingbird, which supposedly
works similarly to X Windows.  Can we use it or do we need to buy X
Windows?
>
> (We are presently at ARS 7.1 p3 on a RH Linux server.)
>
> Dwayne Martin
> James Madison University


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Re: Friday Humor - Remedy Song

[Pruitt, Christopher J]

I will second that nomination.

 

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
copying, distribution, or dissemination of this e-mail is strictly
prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Timothy Powell
Sent: Friday, February 13, 2009 3:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Friday Humor - Remedy Song

 

** 

Dan,

I think we have a nominee for best humor posting of the year.

 

Tim

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ortega, Jesus
Sent: Friday, February 13, 2009 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Friday Humor - Remedy Song

 

** 

In honor of Remedy 7.0 and all its quirks that have led users to
madness, I composed a song. It is called Remedyville and is sung to the
tune of Jimmy Buffet's Margaritaville

 

Management told me

I had to use Remedy

Sent me to training for half a day

This system is quirky

The instructions are murky

To get through this I'll have to pray

 

Wastin' my time again  down in Remedyville

Looking for the data I lost

Some people say that there's 

a virus to blame

But I know, it's Remedy's fault.

 

Brought down my desktop

Blew up my laptop

Called the help desk, they put me on hold

But there's a fresh pot of java

That's as thick as lava

That'll help through this Or so I'm told

 

Wastin' my time again down in Remedyville

Looking for the data I lost

Some people say that there's 

a virus to blame

But I know, it's Remedy's fault. 

 

Folks on the 3rd floor

Can't take it no more

This new program Is bringing them down

Can't make no progress

Can't make any changes

Maybe their hiring somewhere downtown

 

Wastin' my time again down in Remedyville

Looking for the data I lost

Some people say that there's 

a virus to blame

But I know, it's Remedy's fault.

 

Jesus Ortega

Application Senior Specialist

IT Remedy Support

Southern Union Company

 

Private and confidential as detailed here
 . If you cannot access
hyperlink, please e-mail sender. 

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Re: ARInside - Reporting 7.1 Database

[Pruitt, Christopher J]

Ok, I can't help here. Never had luck running against the XML file. Not
sure what the issue was. Could never resolve it, so we run against the
actual live server.

 

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
copying, distribution, or dissemination of this e-mail is strictly
prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gidd
Sent: Wednesday, February 04, 2009 3:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARInside - Reporting 7.1 Database

 

** 

LJ,

 

It runs fine but the resulting code is all NULL (0kb).  I am exporting
just a form and associated

logic.  The exported DEF (XML) file looks fine so not sure where the
issue is.

 

I have used the application many times before and never had an issue.

 

You are right, sooner or later we will all miss using this tool.

 

 

Thanks...Gidd

 

 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Wednesday, February 04, 2009 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARInside - Reporting 7.1 Database

** 

Gidd,

I'm running 7.1 and use that same version of ARInside (I believe the
last we will ever see) daily without issues.  What sort of problems are
you experiencing?

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gidd
Sent: Wednesday, February 04, 2009 10:21 AM
To: arslist@ARSLIST.ORG
Subject: ARInside - Reporting 7.1 Database

** 

Listers:

 

Anyone have/had success using ARInside reporting against a 7.1 database?

I have tried repeatedly using 2.07.2 without success.  Any advice would
be

appreciated.

 

 

 

Regards...Gidd 

 

Glidden L. Calden 
BUOYANT SOLUTIONS, INC. 
  "Keeping business afloat 
...in a Sea of Solutions" 

 

 

Office

(

916.334.0599

FAX

4

916.265.0112 

Web

8

http://www.buoyantsolutions.net  

E-mail

+

mailto:g...@buoyantsolutions.net

 

 

This message and any attachments are intended only for the use of the
addressee and may contain information that is privileged and
confidential. If the reader of the message is not the intended recipient
or an authorized representative of the intended recipient, you are
hereby notified that any dissemination of this communication is strictly
prohibited. If you have received this communication in error, please
notify us immediately by e-mail and delete the message and any
attachments from your system.

 

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Re: ARInside - Reporting 7.1 Database

[Pruitt, Christopher J]

Yes, we run it weekly. We use 2.07.2, as well.

 

Are you using the command line format like this

 

arinside.exe -s servername -l username -p username password -i
settings.ini -t server tcp/ip port -r rpc prog number

 

 

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
copying, distribution, or dissemination of this e-mail is strictly
prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gidd
Sent: Wednesday, February 04, 2009 11:21 AM
To: arslist@ARSLIST.ORG
Subject: ARInside - Reporting 7.1 Database

 

** 

Listers:

 

Anyone have/had success using ARInside reporting against a 7.1 database?

I have tried repeatedly using 2.07.2 without success.  Any advice would
be

appreciated.

 

 

 

Regards...Gidd 

 

Glidden L. Calden 
BUOYANT SOLUTIONS, INC. 
  "Keeping business afloat 
...in a Sea of Solutions" 

 

 

Office

(

916.334.0599

FAX

4

916.265.0112 

Web

8

http://www.buoyantsolutions.net  

E-mail

+

mailto:g...@buoyantsolutions.net

 

 

This message and any attachments are intended only for the use of the
addressee and may contain information that is privileged and
confidential. If the reader of the message is not the intended recipient
or an authorized representative of the intended recipient, you are
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notify us immediately by e-mail and delete the message and any
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Escalation question

[Pruitt, Christopher J]

I have been trying to figure out a way to make an Escalation run on the
Second Saturday of every month. I know you can schedule it to run at
during a specific Hour of the Day, or Day of the Month or even a Week
Day but none of these options allow you to run it on a specific day of
the Month where it is, say a Second Saturday or Third Monday, etc. 

Anyone had any success in this area of Escalation scheduling?

Configuration:

AR System 7.1
Oracle 10g
Sun Solaris OS 5.9


Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: christopher.pru...@eds.com 
We deliver on our commitments 
so you can deliver on yours. 
Confidentiality Notice: This message and any files transmitted with it
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AR System 7.5 Installer issue/question

[Pruitt, Christopher J]

We are running into an issue with the AR System 7.5 installer. We are
upgrading from 7.1 to 7.5. When we get to the point in the install right
after you enter the Oracle Admin User Name and Password (and yes we are
sure of the values here) it shows it connecting to the Oracle Database
but then we get the following error and can't figure out why it is
occurring.  

Unresolved database error: java.lang
ClassNotFoundException: oracle.jdbc.OracleDriver


Anyone experience this or have any idea what is causing it? We are
running the installer on a

Sun Solaris SunOS 5.9 with 
Oracle 10g v 10.2.0.4.0 - 64bi



Christopher Pruitt
Consultant Specialist 
EDS/Bank of America Account 
EDS, an HP Company
Bank of America Account - I3-Inventory - IW Infrastructure Team
mailto: christopher.pru...@eds.com 
We deliver on our commitments 
so you can deliver on yours. 
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OT - Friday Humor

[Pruitt, Christopher J]

This is allegedly a true story. Engineers at a major aerospace company
were instructed to test the effects of bird-strikes (notably geese) on
the windshields of airliners and military jets. To simulate the effect
of a goose colliding with an aircraft traveling at high speed, the test
engineers built a powerful gun, with which they fired dead chickens at
the windshields. The simulations using the gun and the dead chickens
worked extremely effectively, happily proving the suitability of the
windshields, and several articles about the project appeared in the
testing industry press.

It so happened that another test laboratory in a different part of the
world was involved in assessing bird-strikes - in this case on the
windshields and drivers' cabs of new very high speed trains. The train
test engineers had read about the pioneering test developed by the
aerospace team, and so they approached them to ask for specifications of
the gun and the testing methods. The aerospace engineers duly gave them
details, and the train engineers set about building their own
simulation.

The simulated bird-strike tests on the train windshields and cabs
produced shocking results. The supposed state-of-the-art shatter-proof
high speed train windshields offered little resistance to the high-speed
chickens; in fact every single windshield that was submitted for testing
was smashed to pieces, along with a number of train cabs and much of the
test booth itself.

The horrified train engineers were concerned that the new high speed
trains required a safety technology that was beyond their experience, so
they contacted the aerospace team for advice and suggestions, sending
them an extensive report of the tests and failures.

The brief reply came back from the aero-engineers: "You need to defrost
the chickens

 

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: [EMAIL PROTECTED] 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
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and exempt from disclosure under applicable law. If you are not the
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immediately destroy, erase, or discard this message. Please notify the
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Re: Monday Humor: They're ready for a conference now I think

[Pruitt, Christopher J]

LOL, yea, you are right. So Vegas is it, for me.

 

Christopher Pruitt
EDS, an HP Company
mailto: [EMAIL PROTECTED] 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jonathan T. Shyman
Sent: Wednesday, November 19, 2008 12:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Monday Humor: They're ready for a conference now I think

 

** 

They already have that.

It's called the Consumer Electronics Show

J.T. 
--- Original Message ---
From: Shawn Stonequist <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: 11/19/08, 12:43:00 PM
Subject: Re: Monday Humor: They're ready for a conference now I think
** 

The solution is to hire the lingerie & underwear (for the gals) models
FOR the nerdy/geeky computer convention ;`)

________

From: Pruitt, Christopher J [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, November 18, 2008 9:59 AM
Subject: Re: Monday Humor: They're ready for a conference now I think

** 

I think the line from George Hamilton says it all.

 

"It's extraordinary, It's going to change the landscape. It's just what
Miami needs."

 

I guess Miami's image needs more lingerie models than some nerdy IT
people. 

Christopher Pruitt
EDS, an HP Company
mailto: [EMAIL PROTECTED] 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, November 17, 2008 8:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Monday Humor: They're ready for a conference now I think

 

** (Hotel management meeting a few months ago)

"OK, should we scare off the boring software company to free up the date
for lingerie models?  All in favor?  All opposed?"

Well, Vegas won't have that problem.

Rick

On Mon, Nov 17, 2008 at 4:58 PM, Benedetto Cantatore
<[EMAIL PROTECTED]> wrote:

** 

I guess they were motivated when they found out it was Victoria Secret
models.

 

Ben Cantatore
Remedy Manager
(914) 457-6209

 

Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> [EMAIL PROTECTED] 11/17/08 1:19 PM >>>

http://www.usatoday.com/life/people/2008-11-16-victorias-secret_N.htm?lo
c=interstitialskip
<http://www.usatoday.com/life/people/2008-11-16-victorias-secret_N..htm?
loc=interstitialskip> 

David M Clark
Remedy Programmer/Analyst



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Re: Monday Humor: They're ready for a conference now I think

[Pruitt, Christopher J]

I think the line from George Hamilton says it all.

 

"It's extraordinary, It's going to change the landscape. It's just what
Miami needs."

 

I guess Miami's image needs more lingerie models than some nerdy IT
people. 

Christopher Pruitt
EDS, an HP Company
mailto: [EMAIL PROTECTED] 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
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immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, November 17, 2008 8:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Monday Humor: They're ready for a conference now I think

 

** (Hotel management meeting a few months ago)

"OK, should we scare off the boring software company to free up the date
for lingerie models?  All in favor?  All opposed?"

Well, Vegas won't have that problem.

Rick

On Mon, Nov 17, 2008 at 4:58 PM, Benedetto Cantatore
<[EMAIL PROTECTED]> wrote:

** 

I guess they were motivated when they found out it was Victoria Secret
models.

 

Ben Cantatore
Remedy Manager
(914) 457-6209

 

Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> [EMAIL PROTECTED] 11/17/08 1:19 PM >>>

http://www.usatoday.com/life/people/2008-11-16-victorias-secret_N.htm?lo
c=interstitialskip

David M Clark
Remedy Programmer/Analyst



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Re: OT - Friday Humor

[Pruitt, Christopher J]

LOL - I love it, thanks

 

Christopher Pruitt
EDS, an HP Company
mailto: [EMAIL PROTECTED] 

We deliver on our commitments 
so you can deliver on yours. 

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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Geoffrey Endresen
Sent: Friday, November 14, 2008 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT - Friday Humor

 

** You forgot one: 

Android: Just hit search and Google will figure out where you are where
you are going and let you browse until you find something interesting.
By the time you are finished, you forgot where you were going.



On Fri, Nov 14, 2008 at 7:25 AM, Pruitt, Christopher J
<[EMAIL PROTECTED]> wrote:

** 

Airplanes Running Operating Systems


Here are some basic descriptions of what may happen if airplanes had
different operating systems running them.


DOS: Everybody pushes it till it glides, then jumps on and lets it coast
till it skids, then jumps off, pushes, jumps back on, etc.


DOS with QEMM: Same as DOS, but with more leg room for pushing.


Macintosh: All the flight attendants, captains and baggage handlers look
the same, act the same and talk the same. Every time you ask a question,
you are told you don't need to know, don't want to know and everything
will be done for you without your knowing, so just shut up.


OS/2: To get on board, you have to have your ticket stamped 10 different
times by standing in 10 different lines. Then you fill out a form asking
how you want your seating arranged--with the look and feel of an ocean
liner, a passenger train or a bus. If you get on board and off the
ground, you will have a wonderful trip, except when the rudder and flaps
freeze, in which case you have time to say your prayers before you
crash.


Windows: Colorful airport terminal, friendly flight attendants, easy
access to a plane, and an uneventful takeoff. Then, all in a sudden,
boom! You blow up without any warning whatsoever.


NT: The terminal and flight attendants all look like those the Windows
plane uses, but the process of checking in and going through security is
a nightmare. Once aboard, those passengers with first class tickets can
go anywhere they want and arrive in half the time, while the vast
majority of passengers with coach tickets can't even get aboard.


Unix: Everyone brings one piece of the plane. Then they go on the runway
and piece it together, all the while arguing about what kind of plane
they're building.


CAIRO: The airplane is distributed among 47 different hangars in 13
airports scattered over 8 states, 4 Canadian provinces, and a remote
mountain hideaway in Nicaragua. But you don't need to know where the
airplane is or who it belongs to in order to fly it. Actually, you don't
fly the airplane itself; you fly a simulation that behaves just like the
real thing except that you don't go anywhere. But that's okay, because
when the world is at your fingertips you never need to leave home.

Christopher Pruitt
EDS, an HP Company
mailto: [EMAIL PROTECTED] 

We deliver on our commitments
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
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-- 
-Geoff Endresen
Amazon.com
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OT - Friday Humor

[Pruitt, Christopher J]

Airplanes Running Operating Systems

Here are some basic descriptions of what may happen if airplanes had
different operating systems running them.


DOS: Everybody pushes it till it glides, then jumps on and lets it coast
till it skids, then jumps off, pushes, jumps back on, etc.


DOS with QEMM: Same as DOS, but with more leg room for pushing.


Macintosh: All the flight attendants, captains and baggage handlers look
the same, act the same and talk the same. Every time you ask a question,
you are told you don't need to know, don't want to know and everything
will be done for you without your knowing, so just shut up.


OS/2: To get on board, you have to have your ticket stamped 10 different
times by standing in 10 different lines. Then you fill out a form asking
how you want your seating arranged--with the look and feel of an ocean
liner, a passenger train or a bus. If you get on board and off the
ground, you will have a wonderful trip, except when the rudder and flaps
freeze, in which case you have time to say your prayers before you
crash.


Windows: Colorful airport terminal, friendly flight attendants, easy
access to a plane, and an uneventful takeoff. Then, all in a sudden,
boom! You blow up without any warning whatsoever.


NT: The terminal and flight attendants all look like those the Windows
plane uses, but the process of checking in and going through security is
a nightmare. Once aboard, those passengers with first class tickets can
go anywhere they want and arrive in half the time, while the vast
majority of passengers with coach tickets can't even get aboard.


Unix: Everyone brings one piece of the plane. Then they go on the runway
and piece it together, all the while arguing about what kind of plane
they're building.


CAIRO: The airplane is distributed among 47 different hangars in 13
airports scattered over 8 states, 4 Canadian provinces, and a remote
mountain hideaway in Nicaragua. But you don't need to know where the
airplane is or who it belongs to in order to fly it. Actually, you don't
fly the airplane itself; you fly a simulation that behaves just like the
real thing except that you don't go anywhere. But that's okay, because
when the world is at your fingertips you never need to leave home.


Christopher Pruitt
EDS, an HP Company
mailto: [EMAIL PROTECTED] 
We deliver on our commitments 
so you can deliver on yours. 
Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
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OT - Happy Birthday US Marine Corps

[Pruitt, Christopher J]

I want to say Happy Birthday to all my fellow US Marine Corps comrades
around the world. The US Marine Corps is 233 years old today.

 

Christopher Pruitt
EDS, an HP Company
mailto: [EMAIL PROTECTED] 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
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OT:Friday Humor

[Pruitt, Christopher J]

I can't believe no one posted one yet. So here is mine.
 
Know Your State's Motto:

Alabama - Heck Yes, We Have Electricity.

Alaska - 11,623 Eskimos Can't Be Wrong!

Arizona - But It's A Dry Heat.

Arkansas - Literacy Ain't Everything.

California - By 30, Our Women Have More Plastic Than Your Honda.

Colorado - If You Don't Ski, Don't Bother.

Connecticut - Like Massachusetts, Only The Kennedy's Don't Own It Yet.

Delaware - We Really Do Like The Chemicals In Our Water.

Florida - Ask Us About Our Grandkids, and Home Of The Early Bird Special

Georgia - We Put The Fun In Fundamentalist Extremism.

Hawaii - Haka Tiki Mou Sha'ami Leeki Toru (Death To Mainland Scum, Leave
Your Money)

Idaho - More Than Just Potatoes... Well, Okay, We're Not, But The
Potatoes Sure Are Real Good

Illinois - Please, Don't Pronounce the "S"

Indiana - 2 Billion Years Tidal Wave Free

Iowa - We Do Amazing Things With Corn

Kansas - First Of The Rectangle States

Kentucky - Five Million People; Fifteen Last Names

Louisiana - We're Not ALL Drunk Cajun Wackos, But That's Our Tourism
Campaign.

Maine - We're Really Cold, But We Have Cheap Lobster

Maryland - If You Can Dream It, We Can Tax It

Massachusetts - Our Taxes Are Lower Than Sweden's

Michigan - First Line Of Defense From The Canadians

Minnesota - 10,000 Lakes...And 10,000,000,000,000 Mosquitoes

Mississippi - Come And Feel Better About Your Own State

Missouri - Your Federal Flood Relief Tax Dollars At Work

Montana - Land Of The Big Sky, The Unabomber, Right-wing Crazies, and
Very Little Else.

Nebraska - Ask About Our State Motto Contest

Nevada - Prostitutes and Poker!

New Hampshire - Go Away And Leave Us Alone

New Jersey - You Want A ##$%##! Motto? I Got Yer ##$%##! Motto Right
here!

New Mexico - Lizards Make Excellent Pets

New York - You Have The Right To Remain Silent; You Have The Right To An
Attorney...

North Carolina - Tobacco Is A Vegetable

North Dakota - We Really Are One Of The 50 States!

Ohio - At Least We're Not Michigan

Oklahoma - Like The Play, But No Singing

Oregon - Spotted Owl...It's What's For Dinner

Pennsylvania - Cook With Coal

Rhode Island - We're Not REALLY An Island

South Carolina - Remember The Civil War? Well, We Didn't Actually
Surrender Yet

South Dakota - Closer Than North Dakota

Tennessee - The Edyoocashun State

Texas - Se Hablo Ingles

Utah - Our Jesus Is Better Than Your Jesus

Vermont - Ay, Yep

Virginia - Who Says Government Stiffs And Slackjaw Yokels Don't Mix?

Washington - We Have More Rain Than You Do

West Virginia - One Big Happy Family...Really!

Wisconsin - Come Cut The Cheese!

Wyoming - Where Men Are Men... And The Sheep Are Scared

Christopher Pruitt
EDS, an HP Company
mailto: [EMAIL PROTECTED] 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
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Re: Active Link Function in an Escalation???

[Pruitt, Christopher J]

Thanks Fred,  that did the trick. I completely forgot about the LPAD
command. Must be getting old.
 

Christopher Pruitt
EDS, an HP Company
mailto: [EMAIL PROTECTED] 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
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immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

 




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Monday, October 27, 2008 4:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link Function in an Escalation???


** 
What kind of error are you getting using TIMESTAMP?
 
I have used the DAY, MONTH, and YEAR functions in set fields
before with no problems (Except having to use LPAD as well).
"Escalation_" + LPAD(YEAR($TIMESTAMP$),4,"2000") +
LPAD(MONTH($TIMESTAMP$),2,"00") + LPAD(DAY($TIMESTAMP$),2,"00") +
".log"

Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pruitt, Christopher J
Sent: Monday, October 27, 2008 4:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link Function in an Escalation???


** 
Yes, but it still does not get us to the MMDD format we
need. We can get DDMMYY at best so far.
 

Christopher Pruitt
EDS, an HP Company
mailto: [EMAIL PROTECTED] 

We deliver on our commitments 
so you can deliver on yours. 

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with it are intended for the sole use of the entity or individual to
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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Monday, October 27, 2008 3:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link Function in an Escalation???


** 
Chris,
 
Have you tried replacing the invalid characters to
either null or an underscore or something?
 
Joe


- Original Message 
From: "Pruitt, Christopher J"
<[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, October 27, 2008 2:13:37 PM
Subject: Active Link Function in an Escalation???

Hello Fellow Listers,

Does anyone know a way to mimic the Active Link
functions within an Escalation?

I am trying to find a way to do the following to create
log entries, on a UNIX server, that have a unique timestamp. These logs
turn on and off every day. These logs are created via a SET FIELDS
action into the field 'escalationlogfile' on the "AR System
Administration: Server Information" form. We are able to turn the log on
and off at defined times.

Currently we are using "Escalation_" +
REPLACE(DATE($DATE$),  "/",  "")) +  ".log" and it crates a log file
with the name "Escalation_102708.log"

However, we would like to name the file
Escalation_20081027.log so that it is in the format MMDD. We have
tried this command but it does not work.
"Escalation_" + YEAR($TIMESTAMP$)) + MONTH($TIMESTAMP$))
+ DAY($TIMESTAMP$) +  ".log"

I can't use $TIMESTAMP$ and that is not a valid UNIX
file name, meaning the f

Re: Active Link Function in an Escalation???

[Pruitt, Christopher J]

Yes, but it still does not get us to the MMDD format we need. We can
get DDMMYY at best so far.
 

Christopher Pruitt
EDS, an HP Company
mailto: [EMAIL PROTECTED] 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
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immediately destroy, erase, or discard this message. Please notify the
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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Monday, October 27, 2008 3:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link Function in an Escalation???


** 
Chris,
 
Have you tried replacing the invalid characters to either null
or an underscore or something?
 
Joe


- Original Message 
From: "Pruitt, Christopher J" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, October 27, 2008 2:13:37 PM
Subject: Active Link Function in an Escalation???

Hello Fellow Listers,

Does anyone know a way to mimic the Active Link functions within
an Escalation?

I am trying to find a way to do the following to create log
entries, on a UNIX server, that have a unique timestamp. These logs turn
on and off every day. These logs are created via a SET FIELDS action
into the field 'escalationlogfile' on the "AR System Administration:
Server Information" form. We are able to turn the log on and off at
defined times.

Currently we are using "Escalation_" + REPLACE(DATE($DATE$),
"/",  "")) +  ".log" and it crates a log file with the name
"Escalation_102708.log"

However, we would like to name the file Escalation_20081027.log
so that it is in the format MMDD. We have tried this command but it
does not work.
"Escalation_" + YEAR($TIMESTAMP$)) + MONTH($TIMESTAMP$)) +
DAY($TIMESTAMP$) +  ".log"

I can't use $TIMESTAMP$ and that is not a valid UNIX file name,
meaning the file name comes across as Escalation_10/27/288 12:00:00
PM.log,
which is not valid.

Any help would be appreciated.



Christopher Pruitt 
EDS, an HP Company
mailto: [EMAIL PROTECTED]

We deliver on our commitments
so you can deliver on yours.

Confidentiality Notice: This message and any files transmitted
with it are intended for the sole use of the entity or individual to
whom it is addressed, and may contain information that is confidential,
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-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
Sent: Monday, October 27, 2008 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: JOB: Column Technologies seeking Senior & Mid Level
Remedy
Consultants based in Dallas or Houston
Importance: High

Melissa, are you getting any traction for these positions?

Drew

> We are seeking Mid and Senior level Remedy Consultants based
in Texas-

> preferably Houston or Dallas.
>
>
>
> *These are permanent positions with generous salary, bonus,
benefits 
> and vacation packages.  Senior Level Candidates must have ITSM

> implementation experience.
>
>
>
> If you're interested please email me your resume as a PDF or
MS Word 
> document and we can coordinate a time to talk.
>
>
>
> The job description is below.
>
> You will be employed at Column Technologies as a Consulting 
> Applications Engineer to archi

Active Link Function in an Escalation???

[Pruitt, Christopher J]

Hello Fellow Listers,

Does anyone know a way to mimic the Active Link functions within an
Escalation?

I am trying to find a way to do the following to create log entries, on
a UNIX server, that have a unique timestamp. These logs turn on and off
every day. These logs are created via a SET FIELDS action into the field
'escalationlogfile' on the "AR System Administration: Server
Information" form. We are able to turn the log on and off at defined
times.

Currently we are using "Escalation_" + REPLACE(DATE($DATE$),  "/",  ""))
+  ".log" and it crates a log file with the name "Escalation_102708.log"

However, we would like to name the file Escalation_20081027.log so that
it is in the format MMDD. We have tried this command but it does not
work.
"Escalation_" + YEAR($TIMESTAMP$)) + MONTH($TIMESTAMP$)) +
DAY($TIMESTAMP$) +  ".log"

I can't use $TIMESTAMP$ and that is not a valid UNIX file name, meaning
the file name comes across as Escalation_10/27/288 12:00:00 PM.log,
which is not valid.

Any help would be appreciated.



Christopher Pruitt 
EDS, an HP Company
mailto: [EMAIL PROTECTED]

We deliver on our commitments
so you can deliver on yours.

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
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immediately destroy, erase, or discard this message. Please notify the
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-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
Sent: Monday, October 27, 2008 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: JOB: Column Technologies seeking Senior & Mid Level Remedy
Consultants based in Dallas or Houston
Importance: High

Melissa, are you getting any traction for these positions?

Drew

> We are seeking Mid and Senior level Remedy Consultants based in Texas-

> preferably Houston or Dallas.
>
>
>
> *These are permanent positions with generous salary, bonus, benefits 
> and vacation packages.  Senior Level Candidates must have ITSM 
> implementation experience.
>
>
>
> If you're interested please email me your resume as a PDF or MS Word 
> document and we can coordinate a time to talk.
>
>
>
> The job description is below.
>
> You will be employed at Column Technologies as a Consulting 
> Applications Engineer to architect, deploy, support, and in some 
> cases, train the Remedy product to our growing nationwide customer 
> base. Your responsibilities will include but not limited to:
>
>
>
> *Provide maintenance tips for BMC Remedy applications
>
> *Configuration of BMC Remedy applications
>
> *Customization of BMC Remedy applications
>
> *Conduct Requirements Analysis sessions and customer workshops
>
> *Provide solution designs based on requirements
>
> *Scope and develop custom applications
>
> *Provide system and customization documentation
>
> *System troubleshooting
>
> *Installation and configuration of all BMC Remedy applications
>
> *Implement integrations to the BMC Remedy applications
>
> *Assist the Frontline Support when not working on active projects
>
>
>
> You will primarily serve our customers who are located in the 
> southwest but travel will be required based on project needs.
>
>
>
> Thanks!
>
>
>
> Melissa Wish
> Corporate Recruiter
> Column Technologies, Inc.
> Home Office: 718-399-2136
> Cell/Evenings: 917-748-7104
> E-Fax: 646-349-3799
> Email: [EMAIL PROTECTED]
> www.columnit.com
>
> BMC Remedy Partner of the Year 2000 - 2004
>
> BMC Solution Partner of the Year 2004 - 2006
>
> BMC Fastest Growing Worldwide Partner - 2006
>
> Inc. 500 Fastest Growing Private Companies - 2006
>
> BMC 2007 Americas and Worldwide Top Solution Provider
>
> VARBusiness- North America's Largest 500 IT Solution Providers, 2007
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the 
> Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: 
> "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com 
> ARSlist: "Where the Answers Are" html___
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Friday Humor - Investment Tips for 2008

[Pruitt, Christopher J]

 

Investment tips for 2008

For all of you with any money left, be aware of the next
expected mergers so that you can get in on the ground floor and make
some BIG bucks. Watch for these consolidations in 2008: 

1. Hale Business Systems, Mary Kay Cosmetics, Fuller Brush, and
W. R. Grace Co. will merge and become Hale, Mary, Fuller, Grace.

2. Polygram Records, Warner Bros., and Zesta Crackers join
forces and become Poly, Warner, Cracker.

3. 3M will merge with Good Year and become MMMGood.

4. Zippo Manufacturing, Audi Motors, Dofasco, and Dakota Mining
will merge and become ZipAudiDoDa 

5. FedEx is expected to join its competitor, UPS, and become
FedUP.

6. Fairchild Electronics and Honeywell Computers will become
Fairwell Honeychild.

7. Grey Poupon and Docker Pants are expected to become Poupon
Pants.

And finally

8. Knotts Berry Farm and the National Organization of Women will
become Knott NOW!

 

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: [EMAIL PROTECTED] 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
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prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
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Re: Export/Import DEFS

[Pruitt, Christopher J]

We do it all the time. In fact, I just exported everything again this morning, 
on a Windows system with SQL DB, without time out.
 
Christopher Pruitt 
Consultant Specialist
EDS - Bank of America
mailto:[EMAIL PROTECTED]
 
Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.



From: Action Request System discussion list(ARSList) on behalf of William 
Rentfrow
Sent: Mon 10/6/2008 7:05 PM
To: arslist@ARSLIST.ORG
Subject: Export/Import DEFS


** 
Just a quick straw poll - I've tried this on various platforms with no success. 
  This is all in reference to ARS 7.1x
 
Can anyone actually export all of their objects via the AR Admin tool and have 
it NOT time out (ARERR 93)?  
 
Or for that matter import a large DEF file without the same timeout?
 
I have tried this on multiple platforms - windows + SQL Server, Solaris + 
Oracle, etc.  It never works.
 
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
701-306-6157 C
 
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Re: Friday Humor

[Pruitt, Christopher J]

Scott,
 
I agree with you 1000% this is not the place to push some obviously
liberal political agenda and try to pass it off somehow as humor. I was
offended by it to be completely honest with you.
 

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: [EMAIL PROTECTED] 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
copying, distribution, or dissemination of this e-mail is strictly
prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

 




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Friday, September 26, 2008 12:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Friday Humor


** 

I don't want to sound like an ass (excuse the phrase), but
frankly, I think I'm gonna sound like one anyway (after all, it's never
stopped me before).

 

I think labeling this as OT: Humor is a round about way of
getting in some political digs. That may not be your intent at all, but
I don't think political humor has a place here. Period.

 

Scott Parrish

IT Prophets, LLC

(770) 653-5203

www.itprophets.com





From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gidd
Sent: Friday, September 26, 2008 1:33 PM
To: arslist@ARSLIST.ORG
Subject: OT:Friday Humor

 

"John McCain showed up without running mate Sarah Palin, which
is a shame because she actually has a lot of experience with financial
matters. You know, she lives right next to a bank."

 

 

"John McCain wants to suspend his debate with Barack Obama until
the economic crisis is over. And Sarah Palin wants to suspend her debate
with Joe Biden until she can find Europe on a map."

 

 

"President Bush has been speaking out about the Wall Street
bailout. And today, a reporter asked him what he planned to do about
AIG. Yeah. Bush got upset and said, 'Why does everyone always spell in
front of me?'"

 

 

"Here's good news: George W. Bush says that he is committed to
fighting global warming. Yeah, well, he nipped that in the bud, didn't
he? ... President Bush says he's really going to buckle down now and
fight global warming. As a matter of fact, he announced today he's
sending 20,000 troops to the sun"

 

 

"According to a new U.N. report, the global warming outlook is
much worse than originally predicted. Which is pretty bad when they
originally predicted it would destroy the planet."

 

 

"President Bush has a plan. He says that if we need to, we can
lower the temperature dramatically just by switching from Fahrenheit to
Celsius"

 

 

Two State Department employees were fired -- this is a bit of a
scandal -- because they were looking at Barack Obama's passport file.
Not only that, but the same person was also looking at John McCain's
Civil War records."

 

"Vice Presidential nominee Sarah Palin today said she thinks the
economy needs some shaking up and some fixin'. I'm pretty sure is also
her recipe for oven-baked chicken."

 

"Sarah Palin's been spending the last couple of days being
briefed by advisers on what she needs to know to be John McCain's vice
president. That's true. Yeah. Apparently, the first thing they taught
her was CPR."

 

 

"At my age, any scream is a good scream." --Former President
Bill Clinton, on an Iowa woman mistaking him for Bob Barker

 

Regards...Gidd 

 

 

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Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist:
"Where the Answers Are" html___


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Re: A "higher" calling in AR System 7.5.00

[Pruitt, Christopher J]

I do like that format. It is much easier to read and I love the fact
that I can export it in to a CSV file that I can open in Excel. Very
nice indeed. 


Christopher Pruitt 
Consultant Specialist
EDS, an HP Company
mailto: [EMAIL PROTECTED]

We deliver on our commitments
so you can deliver on yours.

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
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-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Friday, September 26, 2008 11:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: A "higher" calling in AR System 7.5.00

Hi Gary,

  When you combine them all into just two menus, it starts to look like
how the non-Remedy product compatibility utility looks.  Check out:

http://www.bmc.com/support/PAC_utility/index

  If you feel that such an interface is easier than the existing matrix,
we can certainly consider moving Remedy products into that tool.  In the
past, though, consensus has been that the "paragraph" format of our
existing matrix is easier for the majority of our customers than the
utility as it is today.

  I think, however, you'll be pleasantly surprised at how simple the new
matrix will look with this policy in place.  
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development BMC Software,
Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Friday, September 26, 2008 5:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: A "higher" calling in AR System 7.5.00

Hey David, good post. The first part, about what all different parts
there are, made my head hurt...

I didn't have time to read the whole thing, but I was hoping that maybe
somewhere in there you guys would state the following would be made:

Two drop-down menus. I could select pretty much anything in the world in
either one, and click a button, and it would tell me if the combination
is supported.

Such as, choose "BMC Remedy User Tool 6.3" in the first box, and
"Microsoft Windows Vista" in the second box, and then with a button
click, it would tell me if they are compatible and supported. I know the
menus would get large, but I would rather use this approach than
navigating through lists of matrices.

Thanks,

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Thursday, September 25, 2008 4:22 PM
To: arslist@ARSLIST.ORG
Subject: A "higher" calling in AR System 7.5.00

**
Hi All,
 
  For those who didn't notice, I've been given blogging ability over at
the BMC Developer Network.  My first posting was just a welcome, but
folks may be more interested in my latest posting as it talks about a
compatibility support change considered for AR System 7.5.00.
 
http://developer.bmc.com/communities/blogs/david_easter/2008/09/25/a-hig
her-calling-in-ar-system-7500
 
 
  I encourage you to take a look at it and comment - either positively
or negatively.  I (obviously) think the change is a win-win for
everyone, but confirmation with the user base is always a good thing.
 
Thanks,
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development BMC Software,
Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 
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Re: 2008 User World

[Pruitt, Christopher J]

WOW, Comdex had no issue with going to Vegas every year, and it was
replaced by Interop, which also goes to Vegas every year. In fact,
Interop will be in Vegas mid-May of 2009. Vegas has some of the best
convention space in the world.  Why would BMC not think they are on the
same level as these giants?
 

Christopher Pruitt
Consultant Specialist  
EDS, an HP Company
mailto: [EMAIL PROTECTED] 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
copying, distribution, or dissemination of this e-mail is strictly
prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

 




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kelly Deaver
Sent: Thursday, September 25, 2008 6:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: 2008 User World


** 
I don't understand why Las Vegas is extravagant. It has more
cheap flights to it than about anywhere. It does have expensive hotel
rooms but it also has very reasonable and yet safe rooms. Go to
Travelocity and search for 3-5 star hotels for less than $100 a night. I
got 85 hits including the Luxor, Circus Circus, etc. What am I missing?
 
Kelly Deaver
[EMAIL PROTECTED]
(Yes, I work for BMC. This post reflects the opinions of the
poster and not the official opinion of BMC)
 
 

 Original Message 
Subject: Re: 2008 User World
From: "Shellman, David" [EMAIL PROTECTED]>
Date: Wed, September 24, 2008 7:40 pm
To: arslist@ARSLIST.ORG


Vegas could be problematic. Maybe BMC will listen to
this before they really decide. As others have pointed out, the economy
is not in great shape. I work for a company that manufacturers
connectors for appliances, cars, computers, phones, power lines, etc.
People are tightening their belts and not buying like they did.

It also not just in the US. The events over the last few
weeks are effected economies through out the world.

In response, Tyco Electronics is looking at ways to
tighten it's belt. A conference in Vegas when the economy continues to
slow down is not a good thing. My asking to attend a conference in Vegas
may be frowned upon as extravagant.

It maybe similar to scheduling a conference in Florida
during hurricane season and in a hotel that's going to be renovated. In
this case the conference maybe held but the technical folks can't come
because of the cost and the glitz in a bad economy.

Then again we may get lucky and the economy pick up. For
me it probably be an easier sell if it were in San Francisco or Houston.

Dave 
- 
[EMAIL PROTECTED] 
(Wireless)


From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Wed Sep 24 19:51:59 2008
Subject: Re: 2008 User World 
** 
Vegas could be problematic
 
You know what they say, what happens in Vegas, stays in
Vegas!
 
How the heck do we get all of our loot home!
 
Warren

 
On 9/24/08, Shellman, David
<[EMAIL PROTECTED]> wrote: 

** 
Kelly,

Thanks for that update. 
Dave 
- 
[EMAIL PROTECTED] 
(Wireless)


From: Action Request System discussion
list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Wed Sep 24 07:47:43 2008 

Subject: Re: 2008 User World 

 

If you want to be kept informed on the saga of
User World(s) you have to 'opt in' to get email. This is a requirement
to meet the "no spam" type 

Re: Long passwords in Remedy

[Pruitt, Christopher J]

We are using the Remedy Client Tool version 7.1 patch 003 and can use
very long passwords. In fact, we jus tested this with a 40 character
password and it worked without any issues at all.

Christopher Pruitt
Consultant Specialist 
EDS, an HP Company
mailto: [EMAIL PROTECTED] 

We deliver on our commitments 
so you can deliver on yours. 

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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Wednesday, September 24, 2008 2:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Long passwords in Remedy


** 
What version of the client?



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh
Sent: Wednesday, September 24, 2008 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Long passwords in Remedy


** 

We have Remedy integrated with Active Directory and one of our
users has a 36 character password and Remedy doesn't appear to allow
passwords longer than 30 characters through the windows client, the web
client doesn't appear to have this restriction but my user still can't
login through the web. 



Is this a general limitation and does anyone know of a work
around?



Thanks


Mike Pugh
Software Engineer

13990 Parkeast Circle
Chantilly, VA 20151
www.AmericanSystems.com   phone: (703)
968-5265
mobile: (203) 434-5082
[EMAIL PROTECTED]   

"Contractor of the Year - 5th Annual Greater Washington Government
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<>

Re: Support site down?

[Pruitt, Christopher J]

I just tried and had no problem accessing the site.
 

Christopher Pruitt
EDS, an HP Company
mailto: [EMAIL PROTECTED] 

We deliver on our commitments 
so you can deliver on yours. 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
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immediately destroy, erase, or discard this message. Please notify the
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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe Castleman
Sent: Thursday, September 18, 2008 11:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Support site down?


** 

Evidently. I'm getting Error 500, too.

 

I was afraid perhaps I'd gone to the well too many times:
Earlier I was getting "subscription required" or some such instead of
the login screen.

 





From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Charles Baldi
Sent: Thursday, September 18, 2008 12:27 PM
To: arslist@ARSLIST.ORG
Subject: [ARSLIST] Support site down?

 

** 

Hello listers,
Is anyone else having trouble getting to BMC Support website?  I
was getting long delays and javascript errors, and now I'm getting 500
errors.  I'm just wondering if it is the access from my customer site or
if it is on BMC's side.

Regards,
Chuck Baldi

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Any found Issues with BMC Remedy AR System 7.1 and SQL Server 2005

[Pruitt, Christopher J]

Hello Listers,

Has anyone on the list had issues with running BMC Remedy AR System 7.1
on SQL Server 2005?

Christopher Pruitt 
Consultant Specialist
EDS - Bank of America
I3-Inventory IW Infrastructure Team
mailto:HYPERLINK
"mailto:[EMAIL PROTECTED]"[EMAIL PROTECTED]
 

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Any Issues with BMC Remedy AR System 7.1 and SQL Server 2005

[Pruitt, Christopher J]

Hello Listers,

Has anyone on the list had issues with running BMC Remedy AR System 7.1
on SQL Server 2005?


Christopher Pruitt 
Consultant Specialist
EDS - Bank of America
I3-Inventory IW Infrastructure Team
mailto:HYPERLINK
"mailto:[EMAIL PROTECTED]"[EMAIL PROTECTED]
 

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Re: Problem With ARS 6.3 Patch 20 and Querying Join Forms

[Pruitt, Christopher J]

Has anyone on the list reported this issue to BMC Remedy? 


Christopher Pruitt 
Consultant Specialist
EDS - Bank of America
I3-Inventory IW Infrastructure Team
Phone: +1-972-605-7702 (8-835)  
mailto:[EMAIL PROTECTED]

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-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Derek Berube
Sent: Tuesday, February 27, 2007 10:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Problem With ARS 6.3 Patch 20 and Querying Join Forms

Ah ha.  I was thinking about adding that.  We jumped from 6.0.1 patch  
1414 to 6.0.3 Patch 20.   I've been instructed to "apply patch 21"  
and see if the problem goes away.  So I'll let the list know how it
goes!

Thanks for the confirmation that I'm not alone ;-)

Derek


On Feb 27, 2007, at 11:04 AM, Pruitt, Christopher J wrote:

> We had discovered this very same issue, however, this started 
> occurring prior to installing Patch 20. So I don't think this is Patch

> 20 specific. This is occurring on our development servers that has 
> Patch 18. If anyone has an answer to how it is happening and how it 
> can be corrected we would love to hear it.
>
>
> Christopher Pruitt
> Consultant Specialist
> EDS - Bank of America
> mailto:[EMAIL PROTECTED]
>
> Confidentiality Notice: This message and any files transmitted with it

> are intended for the sole use of the entity or individual to whom it 
> is addressed, and may contain information that is confidential, 
> privileged, and exempt from disclosure under applicable law. If you 
> are not the intended addressee for this e-mail, you are hereby 
> notified that any copying, distribution, or dissemination of this 
> e-mail is strictly prohibited. If you have received this e-mail in 
> error, please immediately destroy, erase, or discard this message. 
> Please notify the sender immediately by return e-mail if you have 
> received this e- mail by mistake.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
> Sent: Tuesday, February 27, 2007 9:51 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Problem With ARS 6.3 Patch 20 and Querying Join Forms
>
> We experienced the same issue but we did not install patch 20 on our 
> User tool.
> I confirmed that the issue does not occur on our production 
> environment which is on patch 16 but it happens on our development 
> environment which is on patch 20.
>
> It seems this is not an issue with Patch 20 for the client but Patch 
> 20 for AR Server.
>
> We are on Windows 2003 for our application servers.
>
> Thanks
> Peter Lammey
> ESPN MIT Technical Services & Applications Management
> 860-766-4761
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Derek Berube
> Sent: Tuesday, February 27, 2007 10:34 AM
> To: arslist@ARSLIST.ORG
> Subject: Problem With ARS 6.3 Patch 20 and Querying Join Forms
>
> Good morning listers.
>
> I was just curious to know if anyone else has encountered this little 
> peculiar aspect of AR System behavior.  We upgraded to ARS 6.3 Patch 
> 20 (running on a Solaris 8 server) and now, if you go to a Join form 
> in the ARS User tool and try to search using the Query By Example 
> method and placing a value in the 'Join Request ID' field, then you 
> get the following error message when trying to initiate the search.
>
> ARERR [101] Entry ID parameter value is longer than the maximum 
> allowed length
>
> However, if you go to the advanced search bar and issue the following 
> query,  the search executes.
>
> 'Join Request ID' = "NOM0037|NODE001|0101931"
>
> This happens whether the user is running with the ARS 6.3 Patch 20 or
> 7.0.1 patch 1 User tools.
>
> Derek
>
> __
> Derek Berube <[EMAIL PROTECTED]> Wildstar Technologies, 
> LLC.
> 1453 Riverview Run Lane
> Suwanee, Georgia 30024
> (678) 229-1475 - Office
> (678) 229-1476 

Re: Problem With ARS 6.3 Patch 20 and Querying Join Forms

[Pruitt, Christopher J]

We had discovered this very same issue, however, this started occurring
prior to installing Patch 20. So I don't think this is Patch 20
specific. This is occurring on our development servers that has Patch
18. If anyone has an answer to how it is happening and how it can be
corrected we would love to hear it. 


Christopher Pruitt 
Consultant Specialist
EDS - Bank of America
mailto:[EMAIL PROTECTED]

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
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mistake.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Tuesday, February 27, 2007 9:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Problem With ARS 6.3 Patch 20 and Querying Join Forms

We experienced the same issue but we did not install patch 20 on our
User tool.
I confirmed that the issue does not occur on our production environment
which is on patch 16 but it happens on our development environment which
is on patch 20.

It seems this is not an issue with Patch 20 for the client but Patch 20
for AR Server.

We are on Windows 2003 for our application servers. 

Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Derek Berube
Sent: Tuesday, February 27, 2007 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Problem With ARS 6.3 Patch 20 and Querying Join Forms

Good morning listers.

I was just curious to know if anyone else has encountered this little
peculiar aspect of AR System behavior.  We upgraded to ARS 6.3 Patch 20
(running on a Solaris 8 server) and now, if you go to a Join form in the
ARS User tool and try to search using the Query By Example method and
placing a value in the 'Join Request ID' field, then you get the
following error message when trying to initiate the search.

ARERR [101] Entry ID parameter value is longer than the maximum allowed
length

However, if you go to the advanced search bar and issue the following
query,  the search executes.

'Join Request ID' = "NOM0037|NODE001|0101931"

This happens whether the user is running with the ARS 6.3 Patch 20 or
7.0.1 patch 1 User tools.

Derek

__
Derek Berube <[EMAIL PROTECTED]> Wildstar Technologies, LLC.
1453 Riverview Run Lane
Suwanee, Georgia 30024
(678) 229-1475 - Office
(678) 229-1476 - FAX
(404) 444-5283 - Mobile

http://www.wildstartech.com/
AIM Handle: BerubeDB
Jabber: [EMAIL PROTECTED]
MSN Messenger: [EMAIL PROTECTED] Yahoo! Messenger:
derekberube


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Re: SW00230954

[Pruitt, Christopher J]

This is all we have right now:
 
 
Product:  Action Request System - Email Engine 
Version:  6.3
Patch #:  016
Release Date: 2/6/2006
Software Platforms:  All supported platforms
Files patched:  
All platforms - emaildaemon.jar ar*.jar
Windows - armapi63.jar, armapi63.dll, ar*.dll rcmn*.dll
Unix - libar*.so or libar*.sl or libar*.a

Bug fixed in this patch: 
SW00230954 : Email not sent to CC address if Username without email
address is in the TO field.
 
Problem Solution:
SW00230954 : Added new property in .properties file to fix this
issue.(com.remedy.arsys.emaildaemon.UseNameIfNoEmailAddress)
 
 
 

Christopher Pruitt 
Consultant Specialist 
EDS - Bank of America 
mailto:[EMAIL PROTECTED]
  

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Monday, February 26, 2007 1:40 PM
To: arslist@ARSLIST.ORG
Subject: SW00230954


** 

I'm attempting to retrieve information concerning Bug SW00230954
which was fixed in Patch 16 for the Email Engine.  Like many others I
can't use the Knowledgebase on the Support website I either get a Caught
Exception error when I try the search or it loops back to the Support
Central web page.

The solution references a property called
com.remedy.arsys.emaildaemon.UseNameIfNoEmailAddress  Anyone have any
info concerning this property?

Thanks, 
Dave 

Dave Shellman 

Phone:  (717) 810-3687 
Fax:(717) 810-2124 
email:  [EMAIL PROTECTED] 

tyco/Electronics 
A tyco International LTD Company 
MS 161-043 
PO Box 3608 
Harrisburg, PA 17105-3607 

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Re: ARERR (302) Entry does not exist in database dilemma

[Pruitt, Christopher J]

This is not the case. These are brand new joins that have never used. We have 
validated that the views are there. 

This appears to be a bug in Remedy and how it handles this nested join with the 
Remedy User tool.

The join does not have any issues when called from outside of the Remedy User 
tool(i.e. direct Database level queries to that very same nested join).

 
Christopher Pruitt 
Consultant Specialist
EDS - Bank of America
I3-Inventory IW Infrastructure Team
Phone: +1-972-605-7702 (8-835) 
mailto:[EMAIL PROTECTED]
 
Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
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Please notify the sender immediately by return e-mail if you have received this 
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From: Action Request System discussion list(ARSList) on behalf of Opela, Gary L 
Contr OC-ALC/ITMA
Sent: Mon 2/12/2007 4:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR (302) Entry does not exist in database dilemma


** 

It sounds like one of your remedy views has gotten dropped.

 

Since your remedy joins are on the views, and your oracle sql you are running 
is against the t-tables, this would agree.

 


Additionally, in the past, whenever I have had join forms that would return 
results list, but then no actual ticket data in the details section of the user 
tool window, it was always because a view form was dropped.


Try opening up each of the view forms in the user tool to make sure they all 
exist. Additionally, you might check on the database level to make sure the 
view forms are there.

 

I know that it can get tricky whenever you have nested joins. If you do 
something that causes one of the lowest level joins to be rebuilt, then you run 
the risk of remedy not properly rebuilding all joins.

 

Example:

 

 A

 B   C

 DE

 

Where A is a join of B and C, and C is a join of D and E, I've seen in the past 
where you modify form E that causes the view to be dropped/recreated, and 
occastionally A will get dropped. This gets tricky if you have other forms that 
are joins of A and, say, F, then you don't have the visibility to see that A is 
broken.

 

Check this out to see if it is the problem. This is the easiest to fix: just 
find the broken join form, open it up in admin tool, move a field and hit save.

 

If all of your forms are SQL views, then you will need to re-run your sql query 
to rebuild the view. Start at the bottom so you don't re-break everything once 
you're finished.

 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Pruitt, Christopher J
Sent: Monday, February 12, 2007 3:48 PM
To: arslist@ARSLIST.ORG
Subject: ARERR (302) Entry does not exist in database dilemma

 

I have a question that has now stumped several DBAs and Remedy Developers now 
and was hoping someone on this list may have a answer.

We have a Join that is nested with other joins, however, when we perform a 
query via the Remedy User tool it returns an "ARERR (302) Entry does not exist 
in database".

To make matters worse, on the User Tool it returns 792 records of which 60% 
display this error and the remaining 40% do not and before anyone says there 
are missing records. We have 3 primary data forms included in these joins and 
all of them have the corrected and needed data in them.

Now here is the issue. When we perform the same query at the Oracle level it 
returns all the records correctly. 

This is the query that is run from the Remedy User Tool (when I turn on SQL and 
API logging).
SELECT aradmin.T5092.C1,C8 FROM aradmin.T5092 WHERE (E0 = 'ACI-0001025' and 
E1 = 'LOC5915' and E2 IS NULL and E3 = 'EBL-590' ) ORDER BY 1 
ASC

It returns no record 
However, when I modify the query based on the structure of our Join it returns 
the record. 
SELECT aradmin.T5092.C1,C8 FROM aradmin.T5092 WHERE (E0 = 'ACI-0001025' and 
E1 = 'LOC5915' and E2 IS NULL and E3 IS NULL and E4 = 'EBL-590' 
) ORDER BY 1 ASC

E0 and E1 are from the Tele_Location_Join and E2 and E3 should be from the 
Location RecType_Join and E4 should be from the Load Data Form, however, what 
is happening via the User Tool is E0 and E1 are from the Tele_Location_Join and 
E2 and E3 should be from the Location RecType_Join and it never includes the E4 
and the E3 value should be 

ARERR (302) Entry does not exist in database dilemma

[Pruitt, Christopher J]

I have a question that has now stumped several DBAs and Remedy
Developers now and was hoping someone on this list may have a answer.

We have a Join that is nested with other joins, however, when we perform
a query via the Remedy User tool it returns an "ARERR (302) Entry does
not exist in database".
To make matters worse, on the User Tool it returns 792 records of which
60% display this error and the remaining 40% do not and before anyone
says there are missing records. We have 3 primary data forms included in
these joins and all of them have the corrected and needed data in them.

Now here is the issue. When we perform the same query at the Oracle
level it returns all the records correctly. 

This is the query that is run from the Remedy User Tool (when I turn on
SQL and API logging).
SELECT aradmin.T5092.C1,C8 FROM aradmin.T5092 WHERE (E0 =
'ACI-0001025' and E1 = 'LOC5915' and E2 IS NULL and E3 =
'EBL-590' ) ORDER BY 1 ASC
It returns no record
However, when I modify the query based on the structure of our Join it
returns the record.
SELECT aradmin.T5092.C1,C8 FROM aradmin.T5092 WHERE (E0 =
'ACI-0001025' and E1 = 'LOC5915' and E2 IS NULL and E3 IS
NULL and E4 = 'EBL-590' ) ORDER BY 1 ASC
E0 and E1 are from the Tele_Location_Join and E2 and E3 should be from
the Location RecType_Join and E4 should be from the Load Data Form,
however, what is happening via the User Tool is E0 and E1 are from the
Tele_Location_Join and E2 and E3 should be from the Location
RecType_Join and it never includes the E4 and the E3 value should be the
E4 value and E3 should be null 
This is our Join Structure:
Reporting_Form_Join 
An outer join of:
*   Charge_Join (Primary)
*   Load Data Form (Secondary)

Charge_Join 
An outer join of:
*   Tele_Location_Join form (Primary) 
An inner join of:
*   Tele Data form (Primary)
*   Location Data form (Secondary)
*   Location RecType_Join (Secondary)
An inner join of:
*   Location Data form (Primary)
*   Location Data form (Secondary)

Our environment is:
AR System: 6.03 patch 15
Remedy User Tool: 6.03 patch 15
Oracle 9i - ver 9.2.0.6.0

Christopher Pruitt 
Consultant Specialist
EDS - Bank of America
I3-Inventory IW Infrastructure Team
Phone: +1-972-605-7702 (8-835)  
mailto:HYPERLINK
"mailto:[EMAIL PROTECTED]"[EMAIL PROTECTED]
 

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
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Re: Purging a server license in ARS 6/7

[Pruitt, Christopher J]

Rick,
 
We encountered this same issue when moving from an old dev server to a
new one. What we found is that the AR System Server ID was the same on
both servers. I believe this is what causes this error message to come
up.
 

Christopher Pruitt 
Consultant Specialist 
EDS - Bank of America 
I3-Inventory IW Infrastructure Team 
Phone: +1-972-605-7702 (8-835)  
mailto:[EMAIL PROTECTED]
  

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
intended addressee for this e-mail, you are hereby notified that any
copying, distribution, or dissemination of this e-mail is strictly
prohibited. If you have received this e-mail in error, please
immediately destroy, erase, or discard this message. Please notify the
sender immediately by return e-mail if you have received this e-mail by
mistake.

 




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, February 08, 2007 10:48 AM
To: arslist@ARSLIST.ORG
Subject: Purging a server license in ARS 6/7


** 
How does Remedy limit the ability to run concurrent servers on
what is essentially one server license?
 
I ask because I purged a server license about 35 days ago, and
have been getting messages since that prohibit a user from being logged
on to both the old and new servers at the same time.  That seems fair
enough - the users can keep working on the old server while I develop on
the new one until we're ready to throw the switch.  There was no
expiration date to enter into the old server license, and there is no
"Purge" function in the 6.3 or 7 license GUI, so I assumed that I could
keep this arrangement until we were ready to migrate to the new server.
 
Problem is that since this morning, no one could log into either
server until we shut the new one down and kept it that way.  Anyone who
tries gets an ARERR 99 - can't log into  and 
until one is shut down. 
 
Has anyone seen this before, and if so, how did you get around
it?
 
Old server:  ARS 6.3 patch 16
New server:  ARS 7.0 patch 2
Windows 2003/SQL 2000

-- 
Rick Cook
Cook Enterprises
253-278-4112 
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Re: Announcing BMC UserWorld 2007

[Pruitt, Christopher J]

Clarification on the passport issue. This is from the Frequently Asked
Questions about the New Travel Document Requirements found at the link
below:
 
http://travel.state.gov/travel/cbpmc/cbpmc_2225.html
 

*   January 23, 2007 - Passports, Merchant Mariner Documents (MMDs)
or NEXUS Air cards would be required for all air travel from within the
Western Hemisphere for citizens of the United States, Canada, Mexico,
and Bermuda.  

*   January 1, 2008 - It is anticipated that on January 1, 2008,
U.S. citizens traveling between the U.S. and Canada, Mexico, Central and
South America, the Caribbean, and Bermuda by land or sea (including
ferries), may be required to present a valid U.S. passport or other
documents as determined by the Department of Homeland Security.  While
recent legislative changes may permit a later deadline, both the
Departments of State and Homeland Security are working to put all
requirements in place by the original deadline.  Advance notice will be
provided to enable the public meet the land/sea border requirement.   

 

Christopher Pruitt 
Consultant Specialist 
EDS - Bank of America 
mailto:[EMAIL PROTECTED]
  

 

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Re: Remedy Support Site - Fixed?

[Pruitt, Christopher J]

Title: RE: Remedy Support Site - Fixed?
**



  I go to www.support web.remedy.com 
 
Christopher Pruitt 
Consultant Specialist EDS - Bank of America mailto:[EMAIL PROTECTED] 
Confidentiality Notice: 
This message and any files transmitted 
with it are intended for the sole use of the entity or individual to whom it is 
addressed, and may contain information that is confidential, privileged, and 
exempt from disclosure under applicable law. If you are not the intended 
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discard this message. Please notify the sender immediately by return e-mail if 
you have received this e-mail by mistake.
 

  
  
  From: Action Request System discussion 
  list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James 
  J C-E LCMC HQISEC/L3Sent: Tuesday, October 17, 2006 2:55 
  PMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support 
  Site - Fixed?
  ** 
  
  Chris:   You are trying to get into the BMC site.  Try the links lower on 
  the page for Remedy.   James Mckenzie   
   
  From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
  Gillman, Chris Sent: Tuesday, October 17, 2006 10:55 
  AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? 
  ** 
  I can't get into the site whatsoever I've tried 
  everything, I can't even get in touch with the right people at remedy. I've 
  tried re-registering everything... nothing lets me in.
   
  This is what I do: 
   
  1)   I go to 
  www.supportweb.remedy.com   which gets 
  re-directed to: http://www.bmc.com/info_center_support/overview/0,3252,19097_45424060,00.html
  2)   In the lower left 
  corner threes a Support Website Login "Support Central Link" = http://www.bmc.com/support/secure_support_home which I click 
  on
  3)   At this point I'm 
  re-directed here https://webapps.bmc.com/signon/content/logon.jsp 
  4)   I type in my E-MAIL 
  address, and my password 
  5)   I get the following 
  "ERROR:   The User Name/Password combination you entered is not 
  valid. Please try again. If you have forgotten your password, select the 
  Forgot My Password link."
  6)   Then I try clicking the 
  "Forgot my Password Link" on the left side which takes me here https://webapps.bmc.com/sso/faces/resetPassword1.jsp
  7)   Doesn't do anything... 
  just loops back to the same reset password page. 
  8)   Then I try 
  re-registering by going here https://webapps.bmc.com/sso/faces/regBasic.jsp 
  9)   I re-enter all my 
  information and click Continue. 
  10)   I get the following error: 
  This user ID already exists in the system. If you did not 
  previously register with this ID, please select a different user ID. 
  
  If you have recently registered with this ID, please wait 15 
  minutes then try logging in again or, use the "Forgot Password" link to 
  retrieve your forgotten password. 
   
  I've also tried contacting remedy support, 1-925-469-4200, 
  option 3 and then option 6 to speak to mid-tier, I've tried the same # with 
  just option 6 for customer care, I've tried contacting 1-800-841-2031 which 
  then I was told "Remedy customers need to contact the Remedy Support #", I've 
  tried e-mailing [EMAIL PROTECTED] , [EMAIL PROTECTED] , and 
  [EMAIL PROTECTED] No one is getting back to me, I'm not getting any answers, 
  and none of the above steps have worked What is the deal? Help!
   
  v/r 
  Christopher P. Gillman 
  __20060125___This posting was submitted with 
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Re: Question?

[Pruitt, Christopher J]

**




Sara,
 
The only way I have done this in the past is 
to fist create the new field. Run an 
escalation to populate the data from 
the existing field you want to change 
to the new field. Once completed, delete 
the old field.
 
You need to ensure that the data you are putting in the 
few field is valid of that field.
 
There 
may be other methods but this worked for me.
Christopher Pruitt 
Consultant Specialist EDS - Bank of America mailto:[EMAIL PROTECTED] 


  
  
  From: Action Request System discussion 
  list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sara 
  abateSent: Monday, October 16, 2006 11:38 AMTo: 
  arslist@ARSLIST.ORGSubject: Question?
  ** 
  Hello List, 
   
  Is there anyway that I don't know to convert an existing field type 
  to another field type, eg. character field to numeric field?  I 
  just want to check with you before I tell the user it is impossible.
   
  Thanks,
  
  
  How low will we go? Check out Yahoo! Messenger’s low PC-to-Phone 
  call rates. __20060125___This posting was submitted with 
  HTML in it___
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Re: SupportWeb

[Pruitt, Christopher J]

I will go you one better. They don't even have my profile on record. I
have attempted to correct this now for the last 3 hours and no luck. I
am pulling my hair out over this one. 


Christopher Pruitt 
Consultant Specialist
EDS - Bank of America
mailto:[EMAIL PROTECTED]



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Monday, October 16, 2006 9:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: SupportWeb

I see two major issues.


1) I am seeing the wrong Support ID tickets. (Same company, different
department. At least it is that close, but it is just as wrong as me
seeing Rick's tickets.)

2) I am not seeing the Mid-Tier being used
What the @[EMAIL PROTECTED] is this ASP/CFM stuff? ( I thought BMC had more
sense than that,  but I guess not.)


Given those two things... How could it be a "Success?" ( It feels like a
BIG step backwards to me. Wrong data, Wrong tech, not "eating their own
dog food" etc...)

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On 10/16/06, Rick Cook <[EMAIL PROTECTED]> wrote:
> **
> The conversion actually went better than I thought it would, based on 
> past experience.  I agree that they still have some data to backfill, 
> but it seems pretty functional overall.
>
> My only quibble is with how they set my profile up.  They now use an 
> email address for a login ID, which isn't so bad except that the one 
> they are using for me is one with which I am no longer affiliated 
> (which is why most/all of us do NOT use proprietary email addresses as

> a primary ID - people change companies), and a primary Support ID of a

> long-lost customer that isn't even active any more.  We'll see how 
> long it takes them to fix those.
>
> But if that's all that's wrong, I'd give it a thumbs-up.  Pretty fast 
> page loads.
>
> Rick
>
>
> On 10/16/06, strauss <[EMAIL PROTECTED]> wrote:
> > Looks like they will have some serious bug-suppression to do on the 
> > new SupportWeb. The patches pages is only showing one patch per 
> > product for most products, and it is never the most current patch on

> > the ones that I looked at (usually not even the current version of 
> > the product). Other searches - I tried the CMDB - turn up patches 
> > for several other products besides the CMDB, but not the current
patch for CMDB 2.0. Interesting.
> >
> > Christopher Strauss, Ph.D.
> > Remedy Database Administrator
> > University of North Texas Computing Center 
> > http://remedy.unt.edu/helpdesk/


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Re: How to manage the Remedy Log Size

[Pruitt, Christopher J]

Sorry, I forgot to add some additional information.

We are running on UNIX SUN
Remedy AR System Version 6.03 Patch 15 


Christopher Pruitt 
Consultant Specialist
EDS - Bank of America
I3-Inventory IW Infrastructure Team
Phone: +1-972-605-7702 (8-835)  
mailto:[EMAIL PROTECTED]

Confidentiality Notice: This message and any files transmitted with it
are intended for the sole use of the entity or individual to whom it is
addressed, and may contain information that is confidential, privileged,
and exempt from disclosure under applicable law. If you are not the
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immediately destroy, erase, or discard this message. Please notify the
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mistake.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: Wednesday, October 11, 2006 2:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to manage the Remedy Log Size

Sorry, second to last line of that should have read:
  if exist "%logpath%\%logname%.1" ren "%logpath%\%logname%.1"
"%logname%.2"

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Eric Cleereman (IT)
Sent: Wednesday, October 11, 2006 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to manage the Remedy Log Size


Hi Christopher,

Under Windows 2000 SP2, I have a shell script which does the following:
  if not exist "%logpath%\%logname%" goto :EOF
  if exist "%logpath%\%logname%.99" del "%logpath%\%logname%.99"
  if exist "%logpath%\%logname%.98" ren "%logpath%\%logname%.98"
"%logname%.99"
  ...
  if exist "%logpath%\%logname%.1" ren "%logpath%\%logname%.2"
"%logname%.1"
  ren "%logpath%\%logname%" "%logname%.1"  

I schedule the script to run once a night, and have never had any
problems with it.  Each log maintains all the data it had previously,
it's easy to find logs from any given date, and Remedy always creates a
fresh log each day.  Each fresh log starts right where I'd expect, with
no extra padding at the top.

This has worked for us since Remedy 5.  Which version of Remedy are you
running?

Eric Cleereman

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Christopher Pruitt
Sent: Wednesday, October 11, 2006 2:43 PM
To: arslist@ARSLIST.ORG
Subject: How to manage the Remedy Log Size


Currently we have log files that grow to big. However, we do not what to
lose previously entered data into those logs. Many times, we are asked
to research what happened in regards to a data entry made yesterday or
three days ago, or who ran a large query last Friday, for example.

We have been working on a script to truncate and restart our remedy
logs.  
Good news We have done lots of testing.  The bad news is there is no
clean way to do this without bouncing Remedy.  Here are the two options
we have tried

1) Copy the current log file to a backup file then empty the log file.  

2) Move the current log file to a backup then create a new log file with
the original log files name.

Neither work Remedy keeps these log files open and keeps track of
where the next record should be written.  Given that...

Option 1 does not seem to work because, while it copies the current log
file to a backup and "empties" the log file, the next record written to
the log is written where Remedy believes the next record should be
written.  Therefore, we end up with a file with file with a lot of empty
space and then a log record.

Option 2 doesn't work because, it does move the file to the backup and
then creates an empty file, but then since remedy remembers the file
address and were the next record should be written, it writes the next
log records to the end of the backup file not to the current log file.

Given that, can anyone recommend a way to do this? We have though of
trying to us the Maximum Log-File Size option to control the size of our
logs, however, that does not address the over all issue of making copies
of the logs for research purposes later on.

Any suggestions?


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OT - Friday Humor

[Pruitt, Christopher J]

Title: OT - Friday Humor
**






Proverbs From the First Grade... 

A first grade teacher collected well-known proverbs. She gave each kid in the class the first half of the proverb, and asked them to fill in the rest. Here's what the kids came up with: 


Better to be safe than... punch a 5th grader. 

Strike while the... bug is close. 

It's always darkest before... daylight savings time. 

Never underestimate the power of... termites. 

You can lead a horse to water but... how? 

Don't bite the hand that... looks dirty. 

No news is... impossible. 

A miss is as good as a... Mr. 

You can't teach an old dog... math. 

If you lie down with dogs, you... will stink in the morning. 

Love all, trust... me. 

The pen is mightier than... the pigs. 

An idle mind is... the best way to relax. 

Where there is smoke, there's... pollution. 

Happy is the bride who... gets all the presents. 

A penny saved is... not much. 

Two is company, three's... The Musketeers. 

None are so blind as... Helen Keller. 

Children should be seen and not... spanked or grounded. 

If at first you don't succeed... get new batteries. 

You get out of something what you... see pictured on the box. 

When the blind lead the blind... get out of the way. 

There is no fool like... Aunt Edie. 

Laugh and the whole world laughs with you. Cry and... you have to blow your nose. 


Christopher Pruitt 

Consultant Specialist

EDS - Bank of America

mailto:HYPERLINK "mailto:[EMAIL PROTECTED]"[EMAIL PROTECTED]


Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake.



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Re: File under "Wouldn't it be nice"

[Pruitt, Christopher J]

**



I second that thought. Have you put in an enhancement 
request on this yet?
 
Christopher Pruitt 
Consultant Specialist EDS - Bank of America mailto:[EMAIL PROTECTED] 
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you have received this e-mail by mistake.
 

  
  
  From: Action Request System discussion 
  list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Aaron 
  KellerSent: Friday, September 22, 2006 12:21 PMTo: 
  arslist@ARSLIST.ORGSubject: File under "Wouldn't it be 
  nice"
  ** 
  
  

  
  It sure would be nice to be able 
  to include some simple text functions in a link or filter Run If qualification 
  – like so:
   
  LOWER(‘field1’) = 
  LOWER(‘field2’)  or
  DAY(‘field’) = 
  15
   
  I get tired of having to set a 
  temp field to a function, and then evaluate the result with a separate 
  link.
  -Aaron
  * 
  Email: [EMAIL PROTECTED]
   SunCom is the wireless company that's committed to doing things 
  differently. Things we want you to know.This e-mail and any 
  files transmitted with it are confidential and are intended solely for the use 
  of the individual or entity to whom they are addressed. This communication may 
  contain material protected by the attorney-client privilege. If you are not 
  the intended recipient or the person responsible for delivering the e-mail to 
  the intended recipient, be advised that you have received this e-mail in error 
  and that any use, dissemination, forwarding, printing or copying of this 
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Re: RocKnot

[Pruitt, Christopher J]

**



No one wanted to buy their software so they are no 
longer in business. 
 
Christopher Pruitt 
Consultant Specialist EDS - Bank of America I3-Inventory IW Infrastructure Team Phone: +1-972-605-7702 (8-835)  
mailto:[EMAIL PROTECTED] 
Confidentiality Notice: 
This message and any files transmitted 
with it are intended for the sole use of the entity or individual to whom it is 
addressed, and may contain information that is confidential, privileged, and 
exempt from disclosure under applicable law. If you are not the intended 
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distribution, or dissemination of this e-mail is strictly prohibited. If you 
have received this e-mail in error, please immediately destroy, erase, or 
discard this message. Please notify the sender immediately by return e-mail if 
you have received this e-mail by mistake.
 

  
  
  From: Action Request System discussion 
  list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott 
  BarrSent: Monday, September 18, 2006 12:31 PMTo: 
  arslist@ARSLIST.ORGSubject: RocKnot
  ** 
  
  

  
  Anyone know what happened to these 
  guys?
   
  -Scott
  
   
  
  
  
  [EMAIL PROTECTED]
  
   
   
  
  
  This transmission (including any attachments) may contain confidential 
  information, privileged material (including material protected by the 
  solicitor-client or other applicable privileges), or constitute non-public 
  information. Any use of this information by anyone other than the intended 
  recipient is prohibited. If you have received this transmission in error, 
  please immediately reply to the sender and delete this information from your 
  system. Use, dissemination, distribution, or reproduction of this transmission 
  by unintended recipients is not authorized and may be unlawful. 
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Re: Down Loading Presentations from BMC User World

[Pruitt, Christopher J]

**



I asked this same question of BMC UserWorld support and 
this was their reply:
 
From: BMC UserWorld 2006 [mailto:[EMAIL PROTECTED] 
Sent: Friday, September 08, 2006 1:42 PMTo: Pruitt, Christopher 
JSubject: [Ticket#: 2006090810068985] Location of 
Presentations
 
Thank you for your request.These will be available to 
download by Sunday in the scheduler. Please let us know if you have any 
further questions.
 
Regards,
 
BMC UserWorld 2006[EMAIL PROTECTED]
 
However, I just checked and they are still not 
there.
Christopher Pruitt 
Consultant Specialist EDS - Bank of America I3-Inventory IW Infrastructure Team Phone: +1-972-605-7702 (8-835)  
mailto:[EMAIL PROTECTED] 
Confidentiality Notice: 
This message and any files transmitted 
with it are intended for the sole use of the entity or individual to whom it is 
addressed, and may contain information that is confidential, privileged, and 
exempt from disclosure under applicable law. If you are not the intended 
addressee for this e-mail, you are hereby notified that any copying, 
distribution, or dissemination of this e-mail is strictly prohibited. If you 
have received this e-mail in error, please immediately destroy, erase, or 
discard this message. Please notify the sender immediately by return e-mail if 
you have received this e-mail by mistake.
 

  
  
  From: Action Request System discussion 
  list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jon 
  ChauSent: Monday, September 11, 2006 7:34 AMTo: 
  arslist@ARSLIST.ORGSubject: Re: Down Loading Presentations from BMC 
  User World
  ** 
  Has anyone seen these available for download through the scheduler?
   
  Jon 
  On 9/5/06, Burkholder, 
  Anthony O <[EMAIL PROTECTED]> 
  wrote: 
  FYI 
.Anthony-Original Message-From: BMC UserWorld 
2006 [mailto: 
[EMAIL PROTECTED]]Sent: Tuesday, September 05, 2006 11:54 
AMThank you for your request.They will be ready for 
downloading later this week in the scheduler.Please let us know if 
you have any further questions. Regards,BMC UserWorld 2006[EMAIL PROTECTED]1-800-798-8432801-932-1707___ 
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OT - Friday Humor

[Pruitt, Christopher J]

Title: OT - Friday Humor
**






O lny srmat poelpe can raed tihs.

cdnuolt blveiee taht I cluod aulaclty uesdnatnrd waht I was rdanieg. The
phaonmneal pweor of the hmuan mnid, aoccdrnig to a rscheearch at Cmabrigde Uinervtisy,

it deosn't mttaer in waht oredr the ltteers in a wrod are, the olny iprmoatnt tihng is taht the frist and lsat ltteer be in the rghit pclae. The rset can be a taotl mses and you can sitll raed it wouthit a porbelm.

Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe. Amzanig huh? yaeh and I awlyas tghuhot slpeling was ipmorantt! if
you can raed tihs psas it on !! 


Christopher Pruitt 

Consultant Specialist

EDS - Bank of America

I3-Inventory IW Infrastructure Team

Phone: +1-972-605-7702 (8-835)  

mailto:HYPERLINK "mailto:[EMAIL PROTECTED]"[EMAIL PROTECTED]


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Re: RUG 2006 schedule is out!

[Pruitt, Christopher J]

**



Just found out that I will be going after all and I will be 
dragging alone another employee from EDS, as well.
 
Christopher Pruitt 
Consultant Specialist EDS - Bank of America I3-Inventory IW Infrastructure Team Phone: +1-972-605-7702 (8-835)  
mailto:[EMAIL PROTECTED] 
Confidentiality Notice: 
This message and any files transmitted 
with it are intended for the sole use of the entity or individual to whom it is 
addressed, and may contain information that is confidential, privileged, and 
exempt from disclosure under applicable law. If you are not the intended 
addressee for this e-mail, you are hereby notified that any copying, 
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discard this message. Please notify the sender immediately by return e-mail if 
you have received this e-mail by mistake.
 

  
  
  From: Action Request System discussion 
  list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick 
  CookSent: Monday, August 07, 2006 3:50 PMTo: 
  arslist@ARSLIST.ORGSubject: RUG 2006 schedule is 
  out!
  ** 
  
  Daily schedules 
  are now available, so that you can plan your day(s) there.  Looks like 
  some good sessions, but there's probably better info to be gleaned outside of 
  them.  I still have to find out if I'll be joining you.  What's the 
  count of those going so far?
   
  https://www.bmcuserworld.com/catalog/eventguide/publicSchedule.jsp
  
  
   
  
  
  Rick 
  Cook • Remedy Approved Consultant 
  • 
  Denali Advanced Integration • (253) 
  278-4112
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Re: Rock is Not?

[Pruitt, Christopher J]

rocKnot is no longer in business. 


Christopher Pruitt 
Consultant Specialist
EDS - Bank of America
I3-Inventory IW Infrastructure Team
Phone: +1-972-605-7702 (8-835)  
mailto:[EMAIL PROTECTED]

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-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barry Lindstrom
Sent: Wednesday, July 19, 2006 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Rock is Not?

Anybody know if RocKnot is still in business.

We've been trying to check out their ARS performance testing tool

Barry Lindstrom
[EMAIL PROTECTED]


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