Re: Overview plugin times out wiht a ARERR 8939
Hi Stuart, Is your problem resolved? I am facing a similar situation and wanted to understand your success rate before I apply the patch. TIA... On Fri, Feb 29, 2008 at 4:27 AM, Leonard Neely - FOJ <[EMAIL PROTECTED]> wrote: > ** > > > > We ran into the same issue. There was a logged defect on this > SW00257484. There was a problem with the arDBCQuery.dll in 7.01 p3. This > was supposedly fixed in p4. However, applying p6 re-introduced the issue > again. The following is from the Release Notes for patch 006 > > > > > > This fix is required only if your installation is running with BMC Remedy > ITSM > > Patch 003, or earlier. This fix must be applied once only. If you are > installing > > patches for a number of BMC Remedy ITSM applications, or if you applied it > while > > installing an earlier patch, you do not have to reapply this fix. For > example, if you > > are installing patches for Change Management, Problem Management, and > > Incident Management, after you apply this fix for Change Management, do > not > > apply this fix again for Problem Management and Incident Management. > > Apply this fix to correct issues with the ARDBC plug in. This fix > addresses the > > following defects: > > ! Defect SW00247290—The REMEDY.ARDBC.APPQUERY plug-in (ardbcQuery.dll) > > intermittently crashes when arplugin.exe is configured for multi-threaded > > ARDBC queue. > > ! Defect SW00257484 —For the Service Desk application on the web, when > trying > > to sort on Request ID and Status Fields on overview console, the following > error > > appears: > > Error:ARGetListEntryWithFields - Field ID is not related to this > > form(ARERR 311) > > > > > > The Release Note are a bit confusing, but the bottom line was this: > > To resolve, you need to replace the arDBCQuery.dll with one from p004 (not > sure about 005) > > > > Note: This file will exist in the '/bin' folder for each application that > you have installed (i.e. C:\Program Files\AR System > Applications\\BMC Remedy Incident Management\bin) however, you > only need to make sure that you replace the one that is referenced in you > ar.cfg file (i.e. Plugin: "C:\Program Files\AR System > Applications\\BMC Remedy Incident > Management\bin\ardbcQuery.dll") > > > > HTH > > > > Leonard Neely > > Column Technologies > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Schon, Stuart > *Sent:* Thursday, February 28, 2008 2:15 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Overview plugin times out wiht a ARERR 8939 > > > > Hi > > > > Any help would be appreciated as to why the plug-in for the Overview > console does not seem to be working > > > > Actions: Open Overview console – wait – receive error above > > > > A new test install of > > AR 7.1 with P1 > > ITSM 7.01 P6 > > > > Win 2003 Svr > > SQL Server 2000 (local to server) > > > > Checked the API and plug-in logging and could not see anything out of the > ordinary > > Regards > > *Stuart Schon* > > BA - Remedy Solutions > > Managed Services | Remedy Solutions | KAZ Group Pty Ltd > > Level 8 320 Pitt Street | Sydney NSW 2000 > > ( (02) 9844 0596 | 7 (02) 9844 0600 > > [EMAIL PROTECTED] | www.kaz-group.com > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" html___ -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: SLM 7.0.3 installation on Solaris 10
Hi JT, :( this did not help. Getting the same error!!! :( On Fri, Feb 29, 2008 at 7:26 PM, Rahul AR User <[EMAIL PROTECTED]> wrote: > Thanks for the suggestion JT, I will work on your suggestion and update. > But this I think will solve only one of my problem, related to the license, > can you suggest me something regarding the Dev Cache Mode also? > > TIA.. > > On Fri, Feb 29, 2008 at 6:47 PM, Shyman, Jonathan <[EMAIL PROTECTED]> > wrote: > > > Rahul, > > > > Are you sure you applied an SLM application license and have you > > verified that it appears in the license window? If so, have you stopped the > > arserver, deleted the .multilicense file (in /etc/arsystem/) and > > then restarted it? I've seen new licenses not get detected because of a > > corrupted .multilicense file. ARSystem will recreate it on startup. To be > > safe you should probably backup the old one. > > > > J.T. Shyman > > <mailto:[EMAIL PROTECTED]> > > > > > > > > From: Action Request System discussion list(ARSList) on behalf of Rahul > > AR User > > Sent: Fri 2/29/2008 8:16 AM > > To: arslist@ARSLIST.ORG > > Subject: Re: SLM 7.0.3 installation on Solaris 10 > > > > > > ** > > Hello Kurniadi, > > > > I have restarted my AR server at least 5 times but not able to resolve > > this issue. Please guide me if I am missing something > > > > you help is appreciated. > > > > > > On Fri, Feb 29, 2008 at 12:16 PM, Kurniadi <[EMAIL PROTECTED]> wrote: > > > > > >Hi Rahul, have you restarted the AR Server after checking Dev > > Cache > >Mode ? Development Mode is active only after the ARserver is > >restarted. > > > >On Thu, Feb 28, 2008 at 8:41 PM, Rahul AR User < > > [EMAIL PROTECTED]> wrote: > >> ** > > > >> Hi All, > >> > >> I am trying to install SLM 7.0.3 on a Solaris 10 with Oracle > > 10g box and it > >> is giving me error: > >> 1> Dev Cache Mode not On > >> 2> SLM Application license not applied > > > > > > > > > > ___ > >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org < > > http://www.arslist.org/> > >Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> > > ARSlist: "Where the Answers Are" > > > > > > > > > > > > -- > > Regards > > Rahul __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > > Are" html___ > > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > -- > Regards > Rahul -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: SLM 7.0.3 installation on Solaris 10
Thanks for the suggestion JT, I will work on your suggestion and update. But this I think will solve only one of my problem, related to the license, can you suggest me something regarding the Dev Cache Mode also? TIA.. On Fri, Feb 29, 2008 at 6:47 PM, Shyman, Jonathan <[EMAIL PROTECTED]> wrote: > Rahul, > > Are you sure you applied an SLM application license and have you > verified that it appears in the license window? If so, have you stopped the > arserver, deleted the .multilicense file (in /etc/arsystem/) and > then restarted it? I've seen new licenses not get detected because of a > corrupted .multilicense file. ARSystem will recreate it on startup. To be > safe you should probably backup the old one. > > J.T. Shyman > <mailto:[EMAIL PROTECTED]> > > > > From: Action Request System discussion list(ARSList) on behalf of Rahul AR > User > Sent: Fri 2/29/2008 8:16 AM > To: arslist@ARSLIST.ORG > Subject: Re: SLM 7.0.3 installation on Solaris 10 > > > ** > Hello Kurniadi, > > I have restarted my AR server at least 5 times but not able to resolve > this issue. Please guide me if I am missing something > > you help is appreciated. > > > On Fri, Feb 29, 2008 at 12:16 PM, Kurniadi <[EMAIL PROTECTED]> wrote: > > >Hi Rahul, have you restarted the AR Server after checking Dev Cache > Mode ? Development Mode is active only after the ARserver is >restarted. > >On Thu, Feb 28, 2008 at 8:41 PM, Rahul AR User < > [EMAIL PROTECTED]> wrote: >> ** > >> Hi All, >> >> I am trying to install SLM 7.0.3 on a Solaris 10 with Oracle 10g > box and it >> is giving me error: >> 1> Dev Cache Mode not On >> 2> SLM Application license not applied > > > > > ___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org < > http://www.arslist.org/> >Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> > ARSlist: "Where the Answers Are" > > > > > > -- > Regards > Rahul __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" html___ > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: SLM 7.0.3 installation on Solaris 10
Hello Kurniadi, I have restarted my AR server at least 5 times but not able to resolve this issue. Please guide me if I am missing something you help is appreciated. On Fri, Feb 29, 2008 at 12:16 PM, Kurniadi <[EMAIL PROTECTED]> wrote: > Hi Rahul, have you restarted the AR Server after checking Dev Cache > Mode ? Development Mode is active only after the ARserver is > restarted. > > On Thu, Feb 28, 2008 at 8:41 PM, Rahul AR User <[EMAIL PROTECTED]> > wrote: > > ** > > Hi All, > > > > I am trying to install SLM 7.0.3 on a Solaris 10 with Oracle 10g box and > it > > is giving me error: > > 1> Dev Cache Mode not On > > 2> SLM Application license not applied > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
SLM 7.0.3 installation on Solaris 10
Hi All, I am trying to install SLM 7.0.3 on a Solaris 10 with Oracle 10g box and it is giving me error: 1> Dev Cache Mode not On 2> SLM Application license not applied I have checked my ARS server and both options are correct, Dev Cache Mode is ON and I have applied the SLM Application License. Can anyone help me in the installation? What is wrong or where do I need to check for the problem? Environment: ARS - 7.0.1 p6 SLM - 7.0.3 TIA -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: OT: Friday Humor - Got any lemons?
ho ho ha ha ha ha ha ha ha ha !! On Dec 7, 2007 10:23 PM, Durrant, Michael M. - ITSD <[EMAIL PROTECTED]> wrote: > ** I don't know if you guys have heard this one, but it's one of my > favorites > > > --- > > A duck walks into a bar and asks the bartender, "Hey barkeep, got any > lemons?" > > The barkeep, without looking up, answers, "No, no lemons." The duck > leaves the bar. > > The duck walks back in a few minutes later and asks the bartender, "Hey > barkeep - got any lemons?" > > The barkeep, a little frustrated, tells the duck, "No duck, we have no > lemons." The duck leaves the bar. > > Moments later, the duck returns. "Yo barkeep, got any lemons?" > > Tired of this ruse, the bartender replies, "Listen here duck, I ain't got > no lemons. If you ask me again, I'm going to nail your little webbed feet > to my shiny bar. Capiche?" > > As the duck heads out the door of the bar, he turns to the bartender and > asks, "Hey barkeep, got any nails?" > > Surprised by this change of events, the bar tender says, "No duck, I have > no nails." > > "Well then," the duck said. "Got any lemons?" > The information contained in this email may be privileged, confidential or > otherwise protected from disclosure. All persons are advised that they may > face penalties under state and federal law for sharing this information with > unauthorized individuals. If you received this email in error, please reply > to the sender that you have received this information in error. Also, > please delete this email after replying to the sender. > __20060125___This posting was submitted with HTML in > it___ -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: OT:Friday Humor - Questions that have Confused humankind!!
This one is the best: "a.. If Wile E. Coyote had enough money to buy all that Acme crap,why didn\'t he just buy dinner?" -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: RPC failure connecting with admin tool
Hello Aaron, Two things come to my mind. First, can you check the health of the server, whether is it running on full CPU and memory utilization. If your answer is yes then try to reduce the load on the server. Secondly, can you check a continuous ping to the server? I hope that if the first one is NO, then a continuous ping might help. On Dec 7, 2007 12:34 AM, Aaron Keller <[EMAIL PROTECTED]> wrote: > ** We just installed ARS 6.3 (patch 21) on a new box, and we got no errors > during the install, the arsystem starts fine. arserverd, arforkd, arplugin, > armonitor, and arsvcdsp are all running happily. But when we attempt to > connect via the Admin Tool or the User Tool, we get an error: > > ARERR [90] Cannot establish a network connection to the AR System server : > brwd-app-nars : RPC: Rpcbind failure - RPC: Authentication error. > > This occurs from any client. We can ping the box no problem, and are not > running on any specific RPC socket or TCP port. > rpcbind is running. Has anyone seen this, or know how we can correct it? > > > -Aaron > > ( Phone: (610) 722-4486 > ( Fax: (610) 993-2689 > * Email: [EMAIL PROTECTED] > > > SunCom is the wireless company that's committed to doing things differently. > > Things we want you to know. > > This e-mail and any files transmitted with it are confidential and are > intended solely for the use of the individual or entity to whom they are > addressed. This communication may contain material protected by the > attorney-client privilege. If you are not the intended recipient or the > person responsible for delivering the e-mail to the intended recipient, be > advised that you have received this e-mail in error and that any use, > dissemination, forwarding, printing or copying of this e-mail is strictly > prohibited. > > __20060125___This posting was submitted with HTML in > it___ -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Who's in charge of support at BMC?
yes... I agree with Charles, it is J Shankar([EMAIL PROTECTED]) On Nov 15, 2007 6:54 PM, Howard Richter <[EMAIL PROTECTED]> wrote: > All, > > Georgeann left some time ago. I am not sure who is the overall director. > > Howard > > On Mar 14, 2007 3:53 PM, Julie Kanakanui <[EMAIL PROTECTED]> wrote: > > I believe address for Georgeann is [EMAIL PROTECTED], if that's > who > > you're trying to contact.. > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > -- > Howard Richter > ITIL Foundation Certified > Red Hat Certified Technician > CompTIA Linux+ Certified > [EMAIL PROTECTED] > Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Question: ITSM 7.0 - Survey (SRM:Survey)
Hi, Since the forms are customizable, what I can suggest is that put a label on the form explaining the ratings. Hope this might help you. On Nov 14, 2007 7:36 PM, T. Dee <[EMAIL PROTECTED]> wrote: > I'm curious as to what some of you have done with the Survey in ITSM 7.0 - > in > the form SRM:Survey beside each quesiton it says "Rating (1-10)" - it does > not > say 1 being the lowest and 10 being the highest or vice versa. We are not > sure > how users will treat this and we may get mixed results. > > Comments? > > Thanks. > > T. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: unable to read data from Table field more than one time
Hi Serouche, Can you please confirm whether the same is working fine in the user tool? If the answer is yes then I believe that this is something to do with the Mid-Tier cache which is not refreshing. In the Mid-Tier, change the flush time to less, maybe for testing purpose you can change it to 5Sec, and then check. On Nov 14, 2007 3:27 PM, Remedy Maniac <[EMAIL PROTECTED]> wrote: > Dear listers, > > I have in Form A a table field which displays "Lists" and "Logins". In > addition in that Form A I have a Character field B. > On the web I fire via a Submit button a bunch of Filters and an Filter > Guide which reads in Loop the content of the Table Field. > One of the filters pushes values to Form A into Character field B. > Whenever this later is equal to "Lists" I read "Logins" > That works perfectly. > But only for the first value. i.e if on the web form I put for example > 1, 2 and 3. In the form filters read 1=Lists and add the corresponding > "Logins" But for 2 it adds again the "Logins" for 1 and so on and so on. > However I can check that Table field displays correctly the values. But > somehow I am not able to append to the precedence values the next values. > I is starting to get me crazy. > Please help. > Thank you. > Serouche > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Computer Telephony Integration
Thanks Mike for the help but since this requirement is new to me hence I am not sure what hardware and software will be required for the integration. I have been assigned the task to surf the web and find out all the possible options available. I have been searching since yesterday but no luck. Any help will be highly appreciated. On Nov 13, 2007 7:01 PM, Mike Park <[EMAIL PROTECTED]> wrote: > ** Rahul: I have worked with Apropos Software. They have a scripting > language that allows customers to create tickets as well as to be routed to > a tech via a phone pad. I had integrated this via a Nortel System. I'm sure > that there must be a VOIP solution, which will require a power over ethernet > capable router. > There are also several other systems, that work with specific phone > switches. > Browse the web for "ACD" Systems. > > Good Luck > > Mike > > *Rahul AR User <[EMAIL PROTECTED]>* wrote: > > ** > Hi All, > > One of our client runs a Customer Contact Center and would like to check > the possibilities to integrate AR System with the Telephony, Computer > Telephony Integration. This is required in order to pop-up the caller's > personal information on the screen before the call is answered. > > My question is, has anyone done this kind of integration? If the answer is > yes then what all in terms of hardware and software is required for this > integration. > > Any help will be highly appreciated. > > Thanx and regards > Rahul > __20060125___This posting was submitted with HTML in > it___ > > > __20060125___This posting was submitted with HTML in > it___ -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: ITSM 7 on XP
Hi Rick, There is no specific reason that ARS or ITSM will not run on XP Pro but the biggest challenge is when it comes to multi tasking. Though XP supports multi tasking but it is more efficient when you are working in a server environment. Thats all that I can say. On Nov 11, 2007 8:16 AM, Rick Cook <[EMAIL PROTECTED]> wrote: > ** I know it isn't officially supported, but I have installed Remedy > servers on XP Pro before. Is there a reason ARS 7.1.0 or ITSM 7 wouldn't > run in that environment? > > *Rick Cook* > *Cook Enterprises* > *253-278-4112* > > __20060125___This posting was submitted with HTML in > it___ -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: ITSM 7 on XP
Hi Audrey, What we have tried and tested is that if you can have 4gigs of physical memory in your system, it is a breather for the ITSM installation, configuration and further usage. Any less will impact the performance of the application. Secondly, if possible, plan to install the database on another box, but if you are installing the database on the same box then 4gigs is what I'll recommend. but if you plan to have everything on one single box, ARS, ITSM, DB, Mid-Tier, then 4gigs is a must have. rest depends on your requirement, a fast running system or a running system or a slow system. On Nov 11, 2007 9:59 PM, Audrey H Franklin <[EMAIL PROTECTED]> wrote: > Thanks, Audrey. > > - Original Message - > From: Sebastiaan De Man <[EMAIL PROTECTED]> > Date: Sunday, November 11, 2007 10:20 am > Subject: Re: ITSM 7 on XP > To: arslist@ARSLIST.ORG > > > > It should be ok I think. > > > > Cheers, > > > > Sebastiaan > > > > 2007/11/11, Audrey H Franklin <[EMAIL PROTECTED]>: > > > > > > Thanks, I am going to try to install ITSM 7.x on my desktop which > > has a > > > 250 gig hard drive with 2 gb of ram. I already have ARS 7.x running > > on it. > > > > > > Do you think this is adequate? > > > > > > Thanks, > > > > > > Audrey > > > - Original Message - > > > From: Sebastiaan De Man <[EMAIL PROTECTED]> > > > Date: Sunday, November 11, 2007 7:47 am > > > Subject: Re: ITSM 7 on XP > > > To: arslist@ARSLIST.ORG > > > > > > > > > > It's actually not on my laptop but a desktop. > > > > > > > > Intel Quad Core, 3 Gb RAM, 500 Gb harddrive. > > > > > > > > On my laptop it runs ok, that's a Core 2 Duo with 2 Gb of memory. > > > > > > > > 2007/11/11, Audrey H Franklin <[EMAIL PROTECTED]>: > > > > > > > > > > Good Morning Sebastian, > > > > > > > > > > How big is your hard drive and how much ram is installed on your > > > laptop? > > > > > > > > > > Please advise. > > > > > > > > > > Audrey > > > > > > > > > > [EMAIL PROTECTED] > > > > > > > > > > - Original Message - > > > > > From: Sebastiaan De Man <[EMAIL PROTECTED]> > > > > > Date: Sunday, November 11, 2007 3:55 am > > > > > Subject: Re: ITSM 7 on XP > > > > > To: arslist@ARSLIST.ORG > > > > > > > > > > > > > > > > I am running 7.1, CMDB 2.1 and SRM 2.0 on Vista Ultimate. > It's > > > running > > > > > > on > > > > > > SQL Server 2005 Express and Tomcat 6.0 > > > > > > > > > > > > It's the fastest Remedy environment I've ever seen, and the > > OS, > > > > DB and > > > > > > Servlet Engine are all not supported :) > > > > > > > > > > > > 2007/11/11, Jarl Grøneng <[EMAIL PROTECTED]>: > > > > > > > > > > > > > > Rick, > > > > > > > > > > > > > > Running 7.1, CMDB 2.1 and Asset 7.02 on my laptop, > > Windows XP > > > > Pro. > > > > > > > And Oracle XE. > > > > > > > > > > > > > > -- > > > > > > > Jarl > > > > > > > > > > > > > > On Nov 11, 2007 3:46 AM, Rick Cook <[EMAIL PROTECTED]> > > wrote: > > > > > > > > ** > > > > > > > > > > > > > > > > I know it isn't officially supported, but I have > installed > > > Remedy > > > > > > > servers on > > > > > > > > XP Pro before. Is there a reason ARS 7.1.0 or ITSM 7 > wouldn't > > > > > > run in > > > > > > > that > > > > > > > > environment? > > > > > > > > > > > > > > > > Rick Cook > > > > > > > > Cook Enterprises > > > > > > > > 253-278-4112 > > > > > > > > __20060125___This posting was > submitted > > > > > > with HTML > > > > > > > in > > > > > > > > it___ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > ___ > > > > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > > > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the > > > > Answers Are" > > > > > > > > > > > > > > > > > > > > > > > > > > > > > ___ > > > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the > Answers > > > > Are" > > > > > > > > > > > > > > > > > > > > > > > > > ___ > > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the > > Answers Are" > > > > > > > > > > > > > > > > > > ___ > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > > Are" > > > > > > > > > > > > > > ___ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.or
Computer Telephony Integration
Hi All, One of our client runs a Customer Contact Center and would like to check the possibilities to integrate AR System with the Telephony, Computer Telephony Integration. This is required in order to pop-up the caller's personal information on the screen before the call is answered. My question is, has anyone done this kind of integration? If the answer is yes then what all in terms of hardware and software is required for this integration. Any help will be highly appreciated. Thanx and regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Requestor Console Error - Pls Help
Has anyone encountered this error Pls help - *"ARCreateEntry - No groups were found using automated routing. You need to manually select a group."* I am getting this error in the error log when I try to create an entry thru the Requestor Console. The application is not generating any request ID rather stuck on the message - "In Process", please help. Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Opening a PDF from the MidTier
Hi Brian, Have you tried opening any other attachment format like doc, xls, ppt, txt, rtf, etc. Pls try this and let us know the result. On 11/7/07, Sokol, Brian <[EMAIL PROTECTED]> wrote: > > I have a 7.1 Mid Tier running IIS with ServletExec. > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Hugo Visser > *Sent:* Monday, November 05, 2007 9:34 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Opening a PDF from the MidTier > > > ** Right, except that he didn't state "any other browser", but IE :) I'll > test some stuff here, to see if I can reproduce it. What I meant to say was > that the mime-type is an important way for compliant browser to know what to > do with a file. I suspect that something strange is going on. Either the > mime-type is correct but the client (Firefox) is configured wrong, or the > mime-type is incorrect confuses the client. > > However, when I put a pdf in my shared folder on a 7.0.1 Mid-Tier, running > on Tomcat 5.20 it just works. Brian, what's your config? > > Hugo > > On 11/5/07, Rahul AR User <[EMAIL PROTECTED]> wrote: > > > > ** This is very strange situation... > > > > Hugo i appreciate your workaround but I believe this will not work > > becuase as confirmed by Brain, the pdf from any other browser opens directly > > without giving any error except for those from the local AR Server Mid-Tier > > virtual path. > > > > Brain can you please try opening any other extension file, like DOC, > > XLS, etc. Maybe this might lead us somewhere. > > > > Awaiting some positive results for further investigation > > > > > > > > On 11/3/07, Hugo Visser <[EMAIL PROTECTED] > wrote: > > > > > > ** Again, you should verify that the mime-type that is sent is the > > > correct one. One option would be to install the firebug extension to see > > > what is being sent to the browser. If the mime-type is incorrect (for > > > example text/plain), Firefox will just open it as text, like most other > > > browsers. "IE works" because it sees ".pdf" and knows how top open pdf on > > > your PC, no matter what mime-type your web browser is sending. > > > > > > It could be that the mime-type config must be done at some other > > > place, like your web server. > > > > > > Hugo > > > > > > On 11/2/07, Sokol, Brian < [EMAIL PROTECTED] > wrote: > > > > > > > > Not true. If I open the file directly from Firefox (File, Open > > > > File) it works fine. If I open a pdf in firefox from another web site it > > > > works ok. > > > > > > > > -- > > > > *From:* Action Request System discussion list(ARSList) > > > > [mailto:arslist@ARSLIST.ORG > > > > ] *On Behalf Of *Rahul AR User > > > > *Sent:* Friday, November 02, 2007 11:35 AM > > > > *To:* arslist@ARSLIST.ORG > > > > *Subject:* Re: Opening a PDF from the MidTier > > > > > > > > > > > > ** Hi Brain, > > > > > > > > Can u confrim whether you are opening the URL from the server > > > > machine or have you tried opening the same from other systems in the > > > > network > > > > also? > > > > > > > > It seems that hsi is a localised problem with FireFox application > > > > and not related to ARS. I could draw thie conclusion from your comment > > > > that > > > > when you directly open the PDF from FireFox, it gives an error. > > > > > > > > > > > > On 11/2/07, Sokol, Brian <[EMAIL PROTECTED] > wrote: > > > > > > > > > > Thanks Carey, > > > > > > > > > > I just tried it but get the same exact results. The PDF in Firefox > > > > > looks like this: > > > > > > > > > > 005086 0 n 005334 0 n 005561 0 n > > > > > 008230 0 n 008328 0 n 011033 0 n 018108 > > > > > 0 n > > > > > 018337 0 n 018521 0 n 000796 0 n trailer > > > > > <<7FAF49E0F79CE0D2C017FF7C94E3C35F><582EF4B25F50364FB99AF1931835654A>]>> > > > > > startxref 0 %%EOF 56 0 obj<>stream x b```a`` a`e`P c g@ ~ + sL`bh T > > > > > 韷? > > > > > AD05< tY 5/q )^ a
Re: OT-Support Question - Whine - Rant - Ignore me!
Respected Sir, As they say, live and let others live, you are happy with your job let them also earn some money. For me, the support has been able to answer all my queries, though for most of the time it is delayed, thanx to lord that I never raised any ticket for my production server. I also fail to understand the knowledge difference between us and the support people as both of us have to refer to the manuals and RKM, but atleast we get the resolution. I got three support feedback survey till date and one I have marked as satisfactory and rest two not satisfactory. Lets see if we have any improvement?? On 11/6/07, T. Dee <[EMAIL PROTECTED]> wrote: > > I find the hardest thing with support is the language barrier. The > support > staff are very nice, but the language barrier does make it difficult. > > Don't know why Remedy had to outsource. > > > > - > Does anyone find it as annoying as I do that when you submit a ticket to > Support, you almost always get a request back that asks these questions? > > What Remedy products are you using? Version and patch > levels? > What is your system environment, OS, DB, etc,? > > > When you submit a ticket, you select the server and along with it what is > installed on it. How hard it is for them to look?? Granted, I normally > think > ahead and put it in my ticket. This time I didn't. > Grrr. > > ARS 6.3 Patch 18 > HD 6.0 > Oracle 10 w/9 libraries > Oracle lives on a remote server > Windows 2003 4 gig on app server and 8 gig on DB server > > > Claire Sanford > Information Systems Division > Memorial Hermann Healthcare System > Phone: 713 448 6035 > [EMAIL PROTECTED] > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Adding SLA to a new form field
Thanks Matthew for the detail. let me try and confirm back. On 11/5/07, Matthew Perrault <[EMAIL PROTECTED]> wrote: > > ** > > Rahul, > > If you are using ITSM 7 (which I think you are). > > Go to the Application Administration Console > > Customer Configuration Tab > > Expand Service Level Management > > Expand Configuration Application Settings > > Select Data Sources and open it. > > On this form, fill out the information. The 'Data Source / App* Form' > field is where you specify you're new form. > > Once the data is filled out, click the Create Fields button. > > > > The actual Form name that you are looking for is: SLM:ConfigDataSource > (aliased as Config Service Target Data Source). > > I would recommend reading the SLM Users, and Config guides as well. > > There is also a BMC WBT on SLM basics. I found it to be very useful. > > > > Matt P. > ------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rahul AR User > *Sent:* Monday, November 05, 2007 8:54 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Adding SLA to a new form field > > > > ** > > Hi All, > > > > I have created a new form, as per my requirement, which is to be monitored > thru some SLA. The problem is that I have worked on the custom Out of Box > application forms but never tried on a new form. > > > > Please guide me as to how to SLA to the required fields on this new form. > > > > Thanking you in advance > > > > Regards > > Rahul > > __20060125___This posting was submitted with HTML in > it___ > __20060125___This posting was submitted with HTML in > it___ -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Adding SLA to a new form field
Hi All, I have created a new form, as per my requirement, which is to be monitored thru some SLA. The problem is that I have worked on the custom Out of Box application forms but never tried on a new form. Please guide me as to how to SLA to the required fields on this new form. Thanking you in advance Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Hi All
Hi All, I am able to reply to the post but I am not able to post my queries, please guide. Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Opening a PDF from the MidTier
This is very strange situation... Hugo i appreciate your workaround but I believe this will not work becuase as confirmed by Brain, the pdf from any other browser opens directly without giving any error except for those from the local AR Server Mid-Tier virtual path. Brain can you please try opening any other extension file, like DOC, XLS, etc. Maybe this might lead us somewhere. Awaiting some positive results for further investigation On 11/3/07, Hugo Visser <[EMAIL PROTECTED]> wrote: > > ** Again, you should verify that the mime-type that is sent is the correct > one. One option would be to install the firebug extension to see what is > being sent to the browser. If the mime-type is incorrect (for example > text/plain), Firefox will just open it as text, like most other browsers. > "IE works" because it sees ".pdf" and knows how top open pdf on your PC, no > matter what mime-type your web browser is sending. > > It could be that the mime-type config must be done at some other place, > like your web server. > > Hugo > > On 11/2/07, Sokol, Brian < [EMAIL PROTECTED]> wrote: > > > > Not true. If I open the file directly from Firefox (File, Open File) it > > works fine. If I open a pdf in firefox from another web site it works ok. > > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > > [EMAIL PROTECTED] *On Behalf Of *Rahul AR User > > *Sent:* Friday, November 02, 2007 11:35 AM > > *To:* arslist@ARSLIST.ORG > > *Subject:* Re: Opening a PDF from the MidTier > > > > > > ** Hi Brain, > > > > Can u confrim whether you are opening the URL from the server machine or > > have you tried opening the same from other systems in the network also? > > > > It seems that hsi is a localised problem with FireFox application and > > not related to ARS. I could draw thie conclusion from your comment that when > > you directly open the PDF from FireFox, it gives an error. > > > > > > On 11/2/07, Sokol, Brian <[EMAIL PROTECTED]> wrote: > > > > > > Thanks Carey, > > > > > > I just tried it but get the same exact results. The PDF in Firefox > > > looks like this: > > > > > > 005086 0 n 005334 0 n 005561 0 n 008230 > > > 0 n 008328 0 n 011033 0 n 018108 0 n > > > 018337 > > > 0 n 018521 0 n 000796 0 n trailer > > > <<7FAF49E0F79CE0D2C017FF7C94E3C35F><582EF4B25F50364FB99AF1931835654A>]>> > > > startxref 0 %%EOF 56 0 obj<>stream x b```a`` a`e`P c g@ ~ + sL`bh T 韷? > > > AD05< tY 5/q )^ a $ M : /虳gdy ``` TRj `@ 0 @ > > > q@Zʕ x ~h1 jjv`u X&%` !4 ; 7 F .P J30 R > > > [EMAIL PROTECTED] ?~ iF b 0 3 endstream endobj 33 0 obj<> endobj > > > 34 0 obj<> > > > endobj 35 0 > > > obj<<>/ColorSpace<>/Font<>/ProcSet[/PDF/Text/ImageC/ImageI]/ExtGState<>>> > > > endobj 36 0 obj<> endobj 37 0 obj[/ICCBased 49 0 R] endobj 38 0 > > > obj[/Indexed > > > 37 0 R 15 50 0 R] endobj 39 0 obj<> endobj 40 0 obj<> endobj 41 0 > > > obj<>stream H W n F } W # T ./" -R'm ^ 6* ` V KH ļ 왙sά_ > > > Q > > > } | t^. >HXn 4 알 > > > > > > -Original Message- > > > From: Action Request System discussion list(ARSList) [mailto: > > > [EMAIL PROTECTED] On Behalf Of Carey Matthew Black > > > Sent: Friday, November 02, 2007 11:12 AM > > > To: arslist@ARSLIST.ORG > > > Subject: Re: Opening a PDF from the MidTier > > > > > > Brian, > > > > > > I use the Active link action PERFORM-ACTION-OPEN-URL and have not > > > noticed any problems launching a PDF (also hosted on our Mid-Tier > > > server) from a button. Maybe you can use a button instead of a Text > > > object? > > > > > > -- > > > Carey Matthew Black > > > Remedy Skilled Professional (RSP) > > > ARS = Action Request System(Remedy) > > > > > > Love, then teach > > > Solution = People + Process + Tools > > > Fast, Accurate, Cheap Pick two. > > > > > > > > > ___ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgARSlist:"Where > > > the Answers Are" > > > > > > > > > > > -- > > Regards > > Rahul __20060125___This posting was submitted with > > HTML in it___ > > > > __20060125___This posting was submitted with HTML in > it___ > -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Opening a PDF from the MidTier
Hi Brain, Can u confrim whether you are opening the URL from the server machine or have you tried opening the same from other systems in the network also? It seems that hsi is a localised problem with FireFox application and not related to ARS. I could draw thie conclusion from your comment that when you directly open the PDF from FireFox, it gives an error. On 11/2/07, Sokol, Brian <[EMAIL PROTECTED]> wrote: > > Thanks Carey, > > I just tried it but get the same exact results. The PDF in Firefox looks > like this: > > 005086 0 n 005334 0 n 005561 0 n 008230 0 > n 008328 0 n 011033 0 n 018108 0 n 018337 0 > n 018521 0 n 000796 0 n trailer > <<7FAF49E0F79CE0D2C017FF7C94E3C35F><582EF4B25F50364FB99AF1931835654A>]>> > startxref 0 %%EOF 56 0 obj<>stream x b```a`` a`e`P c g@ ~ + sL`bh T 韷? > AD05< tY 5/q )^ a $ M : /虳gdy ``` TRj `@ 0 @ > q@Zʕ x ~h1 jjv`u X&%` !4 ; 7 F .P J30 R [EMAIL > PROTECTED] > ?~ iF b 0 3 endstream endobj 33 0 obj<> endobj 34 0 obj<> endobj 35 0 > obj<<>/ColorSpace<>/Font<>/ProcSet[/PDF/Text/ImageC/ImageI]/ExtGState<>>> > endobj 36 0 obj<> endobj 37 0 obj[/ICCBased 49 0 R] endobj 38 0 obj[/Indexed > 37 0 R 15 50 0 R] endobj 39 0 obj<> endobj 40 0 obj<> endobj 41 0 > obj<>stream H W n F } W # T ./" -R'm ^ 6* ` V KH ļ 왙sά_ Q > } | t^. >HXn 4 알 > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] On Behalf Of Carey Matthew Black > Sent: Friday, November 02, 2007 11:12 AM > To: arslist@ARSLIST.ORG > Subject: Re: Opening a PDF from the MidTier > > Brian, > > I use the Active link action PERFORM-ACTION-OPEN-URL and have not noticed > any problems launching a PDF (also hosted on our Mid-Tier > server) from a button. Maybe you can use a button instead of a Text > object? > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap Pick two. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Help needed with Approval Central Console
In the Admin Tool, please verify the sort order on the table and also verify the fields which are mentioned there, whether they exists or not. If you find any field which doesnot exists then remove them and try again after refreshing the Cache. On 10/26/07, Payne, George <[EMAIL PROTECTED]> wrote: > > ** > > Hey y'all… > > > > ARServer 7.0.1 P02 > > ITSM 7.0.1 P05 > > AIX 5.3 > > Oracle 10g > > > > I've been looking for the disposition of the defects reported as > SW00228881, SW00251836 and SW00262371. > > > > There was a very good article on a work around entitled "Approval Central > 7.0 form issues – missing fields 14506 and/or 14507, Change ID number is > not correct". I may have actually gotten it from the BMC Knowledge Base. > > > > I've implemented the changes suggested there and the original error has > been corrected. > > > > Now we're getting an ARERR 311 error ONLY on the Web Client. (that's > actually very similar to an error we WERE having on the Overview Console and > that was corrected by replacing the libardbcQuery.a library as a part of > the P05 post patch instructions). The error occurs when the user tries to > re-sort "Approval Requests" table by clicking on one of the two fields that > HAD been missing before applying the "fixes". The error indicates that the > fields are not really a part of the table and therefore cannot be sorted > on…and that's really sort of correct…they're on the 3wayJoin form. > > > > Does anyone know if this has been fixed by either a server patch or an > application patch? > > > > Obviously, this latest error didn't show up until after we made the two > fields from the 3wayJoins visible. > > > > Thanks for your help! > > > > Gp > > > > George Payne > > Corporate Applications Developer > > Electric Reliability Council of Texas > > (512) 248-3940 > > [EMAIL PROTECTED] > > > __20060125___This posting was submitted with HTML in > it___ -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Changing the way a field works
Hi Manjari, Create a menu and attach it to this character field. This will solve the purpose. Regards Rahul Prashar On 10/25/07, Shrestha, Manjari R. <[EMAIL PROTECTED]> wrote: > > ** > > Hello List, > > > > I have been given a task to automate the problem description and > resolution field so that once the category is selected, these fields should > come up with selection choices. My dilemma is, these fields right now is a > text field. How can I convert this into a selection field without changing > the data that is already in the database. Should I be using active links but > how can I have the text field show up all the choices? Please advise. Thanks > in advance. > > > > > > *Manjari R. Shrestha* > > > > > __20060125___This posting was submitted with HTML in > it___ __20060125___This posting was submitted with HTML > in it___ -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Midtier error; ARERR 9215
which patch u hv currently applied? On 10/23/07, Troy Sasso <[EMAIL PROTECTED]> wrote: > > Hello all, > > AR mid-tier 7.x on Win2003, Tomcat 5.5 > > Users are being presented with the login screen, when > they try to login, they see ARERR 9215. The Mid-tier > config tool works perfectly though. > > Not a lot of reading material out there on this one. > I know a lot of others have seen this, how did you get > by it? > > Thanks. > > Troy > > > > __ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam protection around > http://mail.yahoo.com > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ARFPERL v7.1
You need to include ar_install_dir/bin in the LD_LIBRARY_PATH variable. # LD_LIBRARY_PATH=/d4/ar/5.0/cruiser/bin:/usr/lib # export LD_LIBRARY_PATH On 10/22/07, Simon Taylor <[EMAIL PROTECTED]> wrote: > > ** > > Getting > > 390695 : An error has occurred while loading a plug-in. (ARERR 8756) >/u01/app/arsystem/bin/arfperl.so: undefined symbol: PL_malloc_mutex > AR System Plugin Server Version 7.1.00 Build 200708221849 > > When trying to run the arfperl plugin > > Any ideas? > > Simon Taylor > Service Tools Solutions (STS) Engineer > Nortel > Email [EMAIL PROTECTED] <[EMAIL PROTECTED]> > Office +44.1279 402291 (ESN 6 742 2291) > Mobile +44.7740.533743 (ESN 748 3743) > > > __20060125___This posting was submitted with HTML in > it___ -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Help with ARERR 552
Deleting the Group Form is not advised. If you are not comfortable with the option I suggested then you need to import this form. You may try exporting the Group Form from any running AR System and then importing the same in the current box. Well the database style was what we did once when we came across the similar error, not exactly the same but some what similar. Again.. please take a database back, proactively, before continuing with any of the steps as advised. On 10/20/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > > ** Yes, we do have a backup of the pre-upgrade database (we still have > the pre-upgrade database server in pristine condition). While restoring the > database would provide a means to recover the data in the Group form, it > would not resolve the error with the 7.01 Group form. While it would be > possible to recover the Group form data and then delete the current Group > form and Reimport a valid Group form, I'm not sure that it is possible to > delete the Group form and maintain an operational system. > > Like you, we had this occur on a test upgrade to 7.0 to the User form. > The end result was, because it was a test upgrade, to dump the system and > redo the upgrade process. However, with 7.0 this happened every time we > tried the upgrade, thus the wait for 7.0.1 for the upgrade. During > testing with 7.0.1 this error did not occur, so we thought we were out of > the woods on it. > > Thanks, > Dave > > - Original Message > From: Rahul AR User <[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG > Sent: Friday, October 19, 2007 2:02:06 PM > Subject: Re: Help with ARERR 552 > > ** Did u take the database backup before the upgrade?? If yes then restore > the backup on some other database server and import the table from this > restored database to the existing database. I'll again remind you to take a > database backup before proceeding with the steps as mentioned above. > > On 10/20/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > > > > ** Anyone have a recommendation for this. > > > > When accessing the Group form we receive the error "ARERR 552 Failure > > during SQL operation to the database: Invalid column name 'C179', (SQL > > Server 207)Invalid column name 'C121', (SQL Server 207)Invalid column name > > 'C120', (SQL Server 207) > > > > This error prevents us from viewing, creating or modifying records on > > the Group form. > > > > The fields exist in the 'field' table but do not exist in the 'T9' > > table. All efforts to resolve this through the Admin tool have been > > unsuccessful. My best guess on cause would be a problem with the form > > creation/import during our database upgrade to 7.0.1. I would try to > > manually create the fields in the T table, but do not want to cause more > > issues than what I have. > > > > Equally unsuccessful was to open a high impact ticket with BMC Support > > over 24 hours ago (ISS03190758). They have been unresponsive and have > > failed to meet the Fast-Track SLA. (If anyone from BMC is monitoring the > > list any assistance would be greatly appreciated.) > > > > Windows 2003 Server / MSSQL 2000 / BMC Remedy AR System 7.0.1 P4 > > > > Thanks in advance, > > Dave Fincher > > > > > > __ > > Do You Yahoo!? > > Tired of spam? Yahoo! Mail has the best spam protection around > > http://mail.yahoo.com > > __20060125___This posting was submitted with HTML in > > it___ > > > > > -- > Regards > Rahul __20060125___This posting was submitted with > HTML in it___ > > > > __ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam protection around > http://mail.yahoo.com > __20060125___This posting was submitted with HTML in > it___ > -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Help with ARERR 552
Did u take the database backup before the upgrade?? If yes then restore the backup on some other database server and import the table from this restored database to the existing database. I'll again remind you to take a database backup before proceeding with the steps as mentioned above. On 10/20/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > > ** Anyone have a recommendation for this. > > When accessing the Group form we receive the error "ARERR 552 Failure > during SQL operation to the database: Invalid column name 'C179', (SQL > Server 207)Invalid column name 'C121', (SQL Server 207)Invalid column name > 'C120', (SQL Server 207) > > This error prevents us from viewing, creating or modifying records on the > Group form. > > The fields exist in the 'field' table but do not exist in the 'T9' table. > All efforts to resolve this through the Admin tool have been unsuccessful. > My best guess on cause would be a problem with the form creation/import > during our database upgrade to 7.0.1. I would try to manually create the > fields in the T table, but do not want to cause more issues than what I > have. > > Equally unsuccessful was to open a high impact ticket with BMC Support > over 24 hours ago (ISS03190758). They have been unresponsive and have > failed to meet the Fast-Track SLA. (If anyone from BMC is monitoring the > list any assistance would be greatly appreciated.) > > Windows 2003 Server / MSSQL 2000 / BMC Remedy AR System 7.0.1 P4 > > Thanks in advance, > Dave Fincher > > > __ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam protection around > http://mail.yahoo.com > __20060125___This posting was submitted with HTML in > it___ -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: HELP
What is the help you are looking at On 10/19/07, Sunil <[EMAIL PROTECTED]> wrote: > > ** HELP > > -- > Regards > Nivrutti Patil __20060125___This posting was submitted > with HTML in it___ -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
