Re: Creating a ticket in Remedy Using Outlook Forms
Hi Rakshit, If possible can you please provide me the complete source code to do the below process. Best Regards Rahul B. Takle IT Application Security Analyst India Information Technology Centre Eaton Technologies Pvt. Ltd. Phone: +91 - 20 - 66338256 Mobile: +91 - 9881508409 Email: rahulbta...@eaton.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rakshit Bhandary Sent: Friday, April 17, 2009 6:33 PM To: arslist@ARSLIST.ORG Subject: Re: Creating a ticket in Remedy Using Outlook Forms ** This is simple... Create Outlook forms where user can enter the required details. Put a button on this form which will trigger a mail to your remedy server. When user clicks on this, send across the mail with the requuired values to the Remedy server. On Fri, Apr 17, 2009 at 6:20 PM, Rahul Takle wrote: ** Yes. But the outlook form is with the values "Summary", "Submitter" and "Details" as Labels and the corresponding values as text typed in the Text Fields. Best Regards Rahul B. Takle IT Application Security Analyst India Information Technology Centre Eaton Technologies Pvt. Ltd. Phone: +91 - 20 - 66338256 Mobile: +91 - 9881508409 Email: rahulbta...@eaton.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Friday, April 17, 2009 6:16 PM To: arslist@ARSLIST.ORG Subject: Re: Creating a ticket in Remedy Using Outlook Forms Are you asking for the email template where the field name is given, followed by a colon, then the value, like this? Summary: Can't open Remedy Submitter: joe Details: I can't get to the Remedy web site. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rahul Takle Sent: Friday, April 17, 2009 8:29 AM To: arslist@ARSLIST.ORG Subject: Creating a ticket in Remedy Using Outlook Forms Hi, Can anyone please tell me that process to create a ticket in Remedy using Outlook Forms. I have a couple of Outlook Forms from which I want to directly create a ticket in Remedy once I receive the form in a mailbox. The ticket should be filled with the details like summary, description, requestor, CTI's, group, Case Type, Status, Priority etc. and the outlook form being attached to the ticket in Remedy. Best Regards Rahul B. Takle _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"__Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Creating a ticket in Remedy Using Outlook Forms
If possible can you please give me the complete source code. Best Regards Rahul B. Takle IT Application Security Analyst India Information Technology Centre Eaton Technologies Pvt. Ltd. Phone: +91 - 20 - 66338256 Mobile: +91 - 9881508409 Email: rahulbta...@eaton.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Friday, April 17, 2009 6:30 PM To: arslist@ARSLIST.ORG Subject: Re: Creating a ticket in Remedy Using Outlook Forms This is straight form Administering BMC Remedy Email Engine 7.0, Using Email Templates Schema: HD Incident Server: POLYCARP.eng.remedy.com Login: Demo Password: Action: Submit # Values: Submit, Query Format: Short # Values: Short, Full Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office Of Information Technology Services Service Delivery Division ITSM & ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.gov http://its.state.nc.us <http://its.state.nc.us> E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rahul Takle Sent: Friday, April 17, 2009 8:51 AM To: arslist@ARSLIST.ORG Subject: Re: Creating a ticket in Remedy Using Outlook Forms Yes. But the outlook form is with the values "Summary", "Submitter" and "Details" as Labels and the corresponding values as text typed in the Text Fields. Best Regards Rahul B. Takle IT Application Security Analyst India Information Technology Centre Eaton Technologies Pvt. Ltd. Phone: +91 - 20 - 66338256 Mobile: +91 - 9881508409 Email: rahulbta...@eaton.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Friday, April 17, 2009 6:16 PM To: arslist@ARSLIST.ORG Subject: Re: Creating a ticket in Remedy Using Outlook Forms Are you asking for the email template where the field name is given, followed by a colon, then the value, like this? Summary: Can't open Remedy Submitter: joe Details: I can't get to the Remedy web site. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rahul Takle Sent: Friday, April 17, 2009 8:29 AM To: arslist@ARSLIST.ORG Subject: Creating a ticket in Remedy Using Outlook Forms Hi, Can anyone please tell me that process to create a ticket in Remedy using Outlook Forms. I have a couple of Outlook Forms from which I want to directly create a ticket in Remedy once I receive the form in a mailbox. The ticket should be filled with the details like summary, description, requestor, CTI's, group, Case Type, Status, Priority etc. and the outlook form being attached to the ticket in Remedy. Best Regards Rahul B. Takle _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"__Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"__Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Creating a ticket in Remedy Using Outlook Forms
Yes. But the outlook form is with the values "Summary", "Submitter" and "Details" as Labels and the corresponding values as text typed in the Text Fields. Best Regards Rahul B. Takle IT Application Security Analyst India Information Technology Centre Eaton Technologies Pvt. Ltd. Phone: +91 - 20 - 66338256 Mobile: +91 - 9881508409 Email: rahulbta...@eaton.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Friday, April 17, 2009 6:16 PM To: arslist@ARSLIST.ORG Subject: Re: Creating a ticket in Remedy Using Outlook Forms Are you asking for the email template where the field name is given, followed by a colon, then the value, like this? Summary: Can't open Remedy Submitter: joe Details: I can't get to the Remedy web site. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rahul Takle Sent: Friday, April 17, 2009 8:29 AM To: arslist@ARSLIST.ORG Subject: Creating a ticket in Remedy Using Outlook Forms Hi, Can anyone please tell me that process to create a ticket in Remedy using Outlook Forms. I have a couple of Outlook Forms from which I want to directly create a ticket in Remedy once I receive the form in a mailbox. The ticket should be filled with the details like summary, description, requestor, CTI's, group, Case Type, Status, Priority etc. and the outlook form being attached to the ticket in Remedy. Best Regards Rahul B. Takle _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"__Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Creating a ticket in Remedy Using Outlook Forms
Hi, Can anyone please tell me that process to create a ticket in Remedy using Outlook Forms. I have a couple of Outlook Forms from which I want to directly create a ticket in Remedy once I receive the form in a mailbox. The ticket should be filled with the details like summary, description, requestor, CTI's, group, Case Type, Status, Priority etc. and the outlook form being attached to the ticket in Remedy. Best Regards Rahul B. Takle ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Remedy Administrator & Mid Tier Forms
Hi, I have made changes to the user interface of a form in Remedy Administrator. Do I need to modify the .java or .jsp files on the mid tier to reflect those changes or will the mid tier itself point to the same form in Remedy Administrator and pick it up and will I be able to see the modified form in the Mid Tier. Please let me know. Thanks Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Setting Date Format To yyyy-mm-dd Site Wide
Hi, If I create the INIT_FORM in the Admin Tool and save it with some name and create an active link for this form on "window open" with two actions: Run Process: PERFORM-ACTION-SET-PREFERENCE 20129 0 and Run Process: PERFORM-ACTION-SET-PREFERENCE 20122 "/MM/dd" and add this "INIT_FORM: " entry in the ar.cfg file on the server then will I be able to see all the date fields on all the other forms in Remedy in the format "-MM-dd". Also do I need to make this new form "HIDDEN" so that whenever the user logs in then also this form will open without displaying Please let me know. Thanks Rahul -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: Thursday, December 20, 2007 4:44 PM To: arslist@ARSLIST.ORG Subject: Re: Setting Date Format To -mm-dd Site Wide Hi Rahul, You define your own InitForm. Just edit the ar.conf-file on the server and add a riw like this: Init-Form: TheFormNameOfYourChoise This will open the form without displaying it whenever a user logs in. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. > Where can I find the INIT-FORM form. > > Is it a BMC Remedy ARS provided form. > > Please let me know. > > Thanks > > Rahul > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Åke Borgström > Sent: Thursday, December 20, 2007 2:09 PM > To: arslist@ARSLIST.ORG > Subject: Re: Setting Date Format To -mm-dd Site Wide > > > Use INIT-FORM, and create a link that fires on "window open" with two > actions: > > Run Process: PERFORM-ACTION-SET-PREFERENCE 20129 0 and Run Process: > PERFORM-ACTION-SET-PREFERENCE 20122 "/MM/dd" > > /Ake > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Setting Date Format To yyyy-mm-dd Site Wide
Where can I find the INIT-FORM form. Is it a BMC Remedy ARS provided form. Please let me know. Thanks Rahul -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Åke Borgström Sent: Thursday, December 20, 2007 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Setting Date Format To -mm-dd Site Wide Use INIT-FORM, and create a link that fires on "window open" with two actions: Run Process: PERFORM-ACTION-SET-PREFERENCE 20129 0 and Run Process: PERFORM-ACTION-SET-PREFERENCE 20122 "/MM/dd" /Ake ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Setting Date Format To yyyy-mm-dd Site Wide
Hi Martin, No, I haven't tried that but I will try it. Is there any way by which I can do this Date setting in the "-mm-dd" format using the AR Admin tool. This is because on the BMC Knowledge Base site I came across one solution which states that Note: If you want to change date and time format site-wide instead of per-user, your administrator must change your operating_specific locale settings. which leads me to believe that there is a way to do it through the admin tool. Can you please help me in knowing weather is this possible using the admin tool or not. Thanks Rahul From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Crothall, Martin Sent: Monday, December 17, 2007 6:01 PM To: arslist@ARSLIST.ORG Subject: Re: Setting Date Format To -mm-dd Site Wide Hi Rahul, Have you tried setting the ARDATE environment variable for the AR Server or ARDATE in your ar.conf file? Martin Martin Crothall Senior IT Software Engineer Met Office FitzRoy Road Exeter EX1 3PB United Kingdom Tel: +44 (0)1392 884220 Fax: +44 (0)1392 885681 E-mail: [EMAIL PROTECTED] http://www.metoffice.gov.uk <http://www.metoffice.gov.uk/> From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rahul Takle Sent: 17 December 2007 11:53 To: arslist@ARSLIST.ORG Subject: Setting Date Format To -mm-dd Site Wide ** Hi, I want to set the Date Format to "-mm-dd" site wide for more that 1300 users at one time. I am able to set the Date Format to "-mm-dd" in the AR User Tool by setting the Custom Format to "-mm-dd" in the Locale tab under Tools >Options but this is setting is only specific to my machine. If I want to do the same setting site wide for more than 1300 users is it possible by some way. Please let me know. Thanks Rahul __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Setting Date Format To yyyy-mm-dd Site Wide
Hi, I want to set the Date Format to "-mm-dd" site wide for more that 1300 users at one time. I am able to set the Date Format to "-mm-dd" in the AR User Tool by setting the Custom Format to "-mm-dd" in the Locale tab under Tools >Options but this is setting is only specific to my machine. If I want to do the same setting site wide for more than 1300 users is it possible by some way. Please let me know. Thanks Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
