Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)
Hi List, Can some one please help me with the below issue? Thanks. Platform: Windows Databae: Oracle 10g Installed AR server 7.1 on Windows platform under Oracle 10g. This is a new installation. After installation, I tried to connect to the AR server through Admin and User tools. I am getting the following error. I tried to connect through user id: Demo and gave no password. No Alert Events form could be found on the server (ARERR 3300) user: Demo, server: ARDev Unable to successfully log in to any server. In the services section, I could see the service running - - - BMC Remedy Action Request System Server. And the service - AR System Portmapper - is also started. In the instllation log - ActionRequestSystem.log - I see the following error. [Sat Jun 27 17:22:55.047] RikMain- RIK utility version/timestamp: 7.1.00 Build 200708201922 [Sat Jun 27 17:22:55.047] RikMain- Command = rik veradmin -x localhost -t 0 -u Demo -p ** -f -m -l C:\Program Files\AR System\ARS -n Action Request System -o 0 [Sat Jun 27 17:22:55.047] RikMain- ARInitialization Complete [ERROR][Sat Jun 27 17:22:55.078] VerifyControl- ARVerifyUser failure [ERROR][Sat Jun 27 17:22:55.078] VerifyControl- 3300 No Alert Events form could be found on the server [ERROR][Sat Jun 27 17:22:55.078] RikMain- Problem with verification of user/pw/server information [Sat Jun 27 17:22:55.078] RikMain- ARTermination complete [Sat Jun 27 17:22:55.078] RikMain- Returning 3300 for RIK subcommand veradmin Sincerely, Rao ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)
Thank you Axton. I reinstlled the app. This time also it failed with the same error message. arerror.log does not show any error. Following is the arrerror log. = = = = = = arerror.log = = = = Mon Jun 29 12:47:46 2009 : Action Request System(R) Server Version 7.1.00 Build 200708221849 (c) Copyright 1991-2007 BMC Software, Inc. Mon Jun 29 12:47:46 2009 390600 : This version of the Action Request System(R) is ready for use or evaluation without purchasing or activating an authorization key. For unlimited capabilities, contact your sales representative. (ARNOTE 27) = = = = = = = = = = armonitor.log shows the following: = = = = armonitor = = = = Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 AR Monitor version 7.1.00 Build 200708221849 started. Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 AR Monitor started. Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4384) started. c:\program files\ar system\vanaja\arserver.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2936) started. c:\program files\ar system\vanaja\arplugin.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2276) started. c:\program files\ar system\vanaja\arsvcdsp.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4912) started. c:\program files\java\jre6\bin\java Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 Pausing for max 900 seconds or until server up. = = = = = = = = = = following are contents of ar.cfg file. = = = = ar.cfg = = = = Alternate-Approval-Reg: T Private-RPC-Socket: 390603 1 1 Private-RPC-Socket: 390601 1 1 ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\arapi71.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\axis.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\log4j-1.2.8.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\websvc71.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\wsdl4j-1.5.1.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xercesImpl.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xmlParserAPIs.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\commons-logging-1.0.4.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\commons-discovery-0.2.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\jaxrpc.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\saaj.jar; Plugin: WebService.dll Homepage-Form: Home Page Full-Text-Temp-Directory: C:\Users\Rao\AppData\Local\Temp Full-Text-Collection-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Full-Text-Configuration-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll Register-With-Portmapper: T Db-name: ARSys Server-Name: Vanaja Oracle-SID: orcl Currency-Ratio-Client-Refresh-Interval: 60 Multiple-ARSystem-Servers: F Server-directory: C:\Program Files\AR System\Vanaja\Arserver\Db On Mon, Jun 29, 2009 at 11:17 AM, Axton axton.gr...@gmail.com wrote: What does the arerror.log show for the time when the ARServer is starting up? What does armonitor.log show during a startup? What ARERR number is associated with the login failure? Is is the 3300? a. If it is the 3300, update the ar.conf and disable alert events. Are there any failures in the install logs prior to the one provided? Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Mon, Jun 29, 2009 at 9:57 AM, Rao Raoscenery@gmail.com wrote: ** Hi List, Can some one please help me with the below issue? Thanks. Platform: Windows Databae: Oracle 10g Installed AR server 7.1 on Windows platform under Oracle 10g. This is a new installation. After installation, I tried to connect to the AR server through Admin and User tools. I am getting the following error. I tried to connect through user id: Demo and gave no password. No Alert Events form could be found on the server (ARERR 3300) user: Demo, server: ARDev Unable to successfully log in to any server. In the services section, I could see the service running - - - BMC Remedy Action Request System Server. And the service - AR System Portmapper - is also started. In the instllation log - ActionRequestSystem.log - I see the following error. [Sat Jun 27 17:22:55.047] RikMain- RIK utility version/timestamp: 7.1.00 Build 200708201922 [Sat Jun 27 17:22:55.047] RikMain- Command = rik veradmin -x localhost -t
Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)
Axton, Thanks. The service - BMC Remedy Action Request System Server - is running. However, I cannot connect through Remedy Administrator. When I try to connect with user id: Demo, I get the following message. = = = = Remedy Administrator Tool = = = = ARWARN [59] No such user exists -- successfully connected as a guest user user: Demo, server: Vanaja Unable to successfully log in to any server. = = = = = = = = SQL outputs are below. = = = = SQL Output = = = = = SQL select count(rowid) from user_cache; COUNT(ROWID) 0 SQL select schemaid, name from arschema where name like 'Alert%'; SCHEMAID -- NAME 16 Alert Events SQL select count(rowid) from user_x; select count(rowid) from user_x * ERROR at line 1: ORA-00942: table or view does not exist = = = = = Thanks, Rao On Mon, Jun 29, 2009 at 1:33 PM, Axton axton.gr...@gmail.com wrote: ** Try adding this to your ar.conf file and restarting: Disable-Alerts: F Post the results from the following sql statements: select count(rowid) from user_x / select count(rowid) from user_cache / select schemaid, name from arschema where name like 'Alert%' / Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Mon, Jun 29, 2009 at 12:15 PM, Rao Rao scenery@gmail.com wrote: ** Thank you Axton. I reinstlled the app. This time also it failed with the same error message. arerror.log does not show any error. Following is the arrerror log. = = = = = = arerror.log = = = = Mon Jun 29 12:47:46 2009 : Action Request System(R) Server Version 7.1.00 Build 200708221849 (c) Copyright 1991-2007 BMC Software, Inc. Mon Jun 29 12:47:46 2009 390600 : This version of the Action Request System(R) is ready for use or evaluation without purchasing or activating an authorization key. For unlimited capabilities, contact your sales representative. (ARNOTE 27) = = = = = = = = = = armonitor.log shows the following: = = = = armonitor = = = = Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 AR Monitor version 7.1.00 Build 200708221849 started. Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 AR Monitor started. Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4384) started. c:\program files\ar system\vanaja\arserver.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2936) started. c:\program files\ar system\vanaja\arplugin.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2276) started. c:\program files\ar system\vanaja\arsvcdsp.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4912) started. c:\program files\java\jre6\bin\java Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 Pausing for max 900 seconds or until server up. = = = = = = = = = = following are contents of ar.cfg file. = = = = ar.cfg = = = = Alternate-Approval-Reg: T Private-RPC-Socket: 390603 1 1 Private-RPC-Socket: 390601 1 1 ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\arapi71.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\axis.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\log4j-1.2.8.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\websvc71.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\wsdl4j-1.5.1.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xercesImpl.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xmlParserAPIs.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\commons-logging-1.0.4.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\commons-discovery-0.2.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\jaxrpc.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\saaj.jar; Plugin: WebService.dll Homepage-Form: Home Page Full-Text-Temp-Directory: C:\Users\Rao\AppData\Local\Temp Full-Text-Collection-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Full-Text-Configuration-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll Register-With-Portmapper: T Db-name: ARSys Server-Name: Vanaja Oracle-SID: orcl Currency-Ratio-Client-Refresh-Interval: 60 Multiple-ARSystem-Servers: F Server-directory: C:\Program Files\AR System\Vanaja\Arserver\Db On Mon, Jun 29, 2009 at 11:17 AM
Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)
Joe/Axton, Joe, I ran the sql for Alerts. Please see below. SQL Select count(*) from arschema where name = 'Alert Events'; COUNT(*) -- 1 = = = = = Axton, Please see my earlier mail on the sqls - you asked. Thanks to both of you for help and sparing time. With Regards, Rao On Mon, Jun 29, 2009 at 2:34 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** At what point and how do you reproduce that error then? Have you checked if the entry for the Alerts form does exist in the arschema table? (Select count(*) from arschema where name = 'Alert Events';) Joe -- *From:* Rao Rao scenery@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Monday, June 29, 2009 1:15:07 PM *Subject:* Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300) ** Thank you Axton. I reinstlled the app. This time also it failed with the same error message. arerror.log does not show any error. Following is the arrerror log. = = = = = = arerror.log = = = = Mon Jun 29 12:47:46 2009 : Action Request System(R) Server Version 7.1.00 Build 200708221849 (c) Copyright 1991-2007 BMC Software, Inc. Mon Jun 29 12:47:46 2009 390600 : This version of the Action Request System(R) is ready for use or evaluation without purchasing or activating an authorization key. For unlimited capabilities, contact your sales representative. (ARNOTE 27) = = = = = = = = = = armonitor.log shows the following: = = = = armonitor = = = = Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 AR Monitor version 7.1.00 Build 200708221849 started. Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 AR Monitor started. Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4384) started. c:\program files\ar system\vanaja\arserver.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2936) started. c:\program files\ar system\vanaja\arplugin.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2276) started. c:\program files\ar system\vanaja\arsvcdsp.exe Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4912) started. c:\program files\java\jre6\bin\java Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 Pausing for max 900 seconds or until server up. = = = = = = = = = = following are contents of ar.cfg file. = = = = ar.cfg = = = = Alternate-Approval-Reg: T Private-RPC-Socket: 390603 1 1 Private-RPC-Socket: 390601 1 1 ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\arapi71.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\axis.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\log4j-1.2.8.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\websvc71.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\wsdl4j-1.5.1.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xercesImpl.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xmlParserAPIs.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\commons-logging-1.0.4.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\commons-discovery-0.2.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\jaxrpc.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\saaj.jar; Plugin: WebService.dll Homepage-Form: Home Page Full-Text-Temp-Directory: C:\Users\Rao\AppData\Local\Temp Full-Text-Collection-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Full-Text-Configuration-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll Register-With-Portmapper: T Db-name: ARSys Server-Name: Vanaja Oracle-SID: orcl Currency-Ratio-Client-Refresh-Interval: 60 Multiple-ARSystem-Servers: F Server-directory: C:\Program Files\AR System\Vanaja\Arserver\Db On Mon, Jun 29, 2009 at 11:17 AM, Axton axton.gr...@gmail.com wrote: What does the arerror.log show for the time when the ARServer is starting up? What does armonitor.log show during a startup? What ARERR number is associated with the login failure? Is is the 3300? a. If it is the 3300, update the ar.conf and disable alert events. Are there any failures in the install logs prior to the one provided? Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Mon, Jun 29, 2009 at 9:57 AM, Rao Raoscenery@gmail.com wrote: ** Hi List, Can some one please help me with the below
Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)
Platform: Windows Databae: Oracle 10g Installed AR server 7.1 on Windows platform under Oracle 10g. This is a new installation. After installation, I tried to connect to the AR server through Admin and User tools. I am getting the following error. I tried to connect through user id: Demo and gave no password. No Alert Events form could be found on the server (ARERR 3300) user: Demo, server: ARDev Unable to successfully log in to any server. In the services section, I could see the service running - - - BMC Remedy Action Request System Server. And the service - AR System Portmapper - is also started. In the instllation log - ActionRequestSystem.log - I see the following error. [Sat Jun 27 17:22:55.047] RikMain- RIK utility version/timestamp: 7.1.00 Build 200708201922 [Sat Jun 27 17:22:55.047] RikMain- Command = rik veradmin -x localhost -t 0 -u Demo -p ** -f -m -l C:\Program Files\AR System\ARS -n Action Request System -o 0 [Sat Jun 27 17:22:55.047] RikMain- ARInitialization Complete [ERROR][Sat Jun 27 17:22:55.078] VerifyControl- ARVerifyUser failure [ERROR][Sat Jun 27 17:22:55.078] VerifyControl- 3300 No Alert Events form could be found on the server [ERROR][Sat Jun 27 17:22:55.078] RikMain- Problem with verification of user/pw/server information [Sat Jun 27 17:22:55.078] RikMain- ARTermination complete [Sat Jun 27 17:22:55.078] RikMain- Returning 3300 for RIK subcommand veradmin Please help. Thanks, Rao ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
