Joe/Axton, Joe, I ran the sql for Alerts. Please see below.
SQL> Select count(*) from arschema where name = 'Alert Events'; COUNT(*) ---------- 1 = = = = = Axton, Please see my earlier mail on the sqls - you asked. Thanks to both of you for help and sparing time. With Regards, Rao On Mon, Jun 29, 2009 at 2:34 PM, Joe DeSouza <joe_rem...@yahoo.com> wrote: > ** > At what point and how do you reproduce that error then? > > Have you checked if the entry for the Alerts form does exist in the > arschema table? (Select count(*) from arschema where name = 'Alert Events';) > > Joe > > ------------------------------ > *From:* Rao Rao <scenery....@gmail.com> > *To:* arslist@ARSLIST.ORG > *Sent:* Monday, June 29, 2009 1:15:07 PM > *Subject:* Re: Installation of AR server 7.1 - No Alert Events form could > be found on the server (ARERR 3300) > > ** > Thank you Axton. I reinstlled the app. This time also it failed with > the same error message. arerror.log does not show any error. Following is > the arrerror log. > > = = = = = = arerror.log = = = = > Mon Jun 29 12:47:46 2009 : Action Request System(R) Server Version 7.1.00 > Build 200708221849 > (c) Copyright 1991-2007 BMC Software, Inc. > Mon Jun 29 12:47:46 2009 390600 : This version of the Action Request > System(R) is ready for use or evaluation without purchasing or activating an > authorization key. > For unlimited capabilities, contact your sales representative. (ARNOTE 27) > = = = = = = = = = = > > armonitor.log shows the following: > > = = = = armonitor = = = = > Mon Jun 29 12:47:44 2009 (ARNOTE 0) > Mon Jun 29 12:47:44 2009 AR Monitor version 7.1.00 Build 200708221849 > started. > Mon Jun 29 12:47:44 2009 (ARNOTE 0) > Mon Jun 29 12:47:44 2009 AR Monitor started. > Mon Jun 29 12:47:44 2009 (ARNOTE 0) > Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4384) started. > "c:\program files\ar system\vanaja\arserver.exe" > Mon Jun 29 12:47:44 2009 (ARNOTE 0) > Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2936) started. > "c:\program files\ar system\vanaja\arplugin.exe" > Mon Jun 29 12:47:44 2009 (ARNOTE 0) > Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2276) started. > "c:\program files\ar system\vanaja\arsvcdsp.exe" > Mon Jun 29 12:47:44 2009 (ARNOTE 0) > Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4912) started. > "c:\program files\java\jre6\bin\java" > Mon Jun 29 12:47:44 2009 (ARNOTE 0) > Mon Jun 29 12:47:44 2009 Pausing for max 900 seconds or until server > up. > = = = = = = = = = = > > following are contents of ar.cfg file. > > = = = = ar.cfg = = = = > > Alternate-Approval-Reg: T > Private-RPC-Socket: 390603 1 1 > Private-RPC-Socket: 390601 1 1 > ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\arapi71.jar; > ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\axis.jar; > ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\log4j-1.2.8.jar; > ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\websvc71.jar; > ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\wsdl4j-1.5.1.jar; > ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xercesImpl.jar; > ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xmlParserAPIs.jar; > ARF-Java-Class-Path: C:\Program Files\AR > System\Vanaja\commons-logging-1.0.4.jar; > ARF-Java-Class-Path: C:\Program Files\AR > System\Vanaja\commons-discovery-0.2.jar; > ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\jaxrpc.jar; > ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\saaj.jar; > Plugin: WebService.dll > Homepage-Form: Home Page > Full-Text-Temp-Directory: C:\Users\Rao\AppData\Local\Temp > Full-Text-Collection-Directory: C:\Program > Files\Hummingbird\SearchServer60\fultext > Full-Text-Configuration-Directory: C:\Program > Files\Hummingbird\SearchServer60\fultext > Plugin: arealdap.dll > Plugin: ardbcldap.dll > Plugin: ardbcconf.dll > Plugin: FlashboardObject.dll > Plugin: ServerAdmin.dll > Plugin: reportplugin.dll > Register-With-Portmapper: T > Db-name: ARSys > Server-Name: Vanaja > Oracle-SID: orcl > Currency-Ratio-Client-Refresh-Interval: 60 > Multiple-ARSystem-Servers: F > Server-directory: C:\Program Files\AR System\Vanaja\Arserver\Db > > > On Mon, Jun 29, 2009 at 11:17 AM, Axton <axton.gr...@gmail.com> wrote: > >> What does the arerror.log show for the time when the ARServer is starting >> up? >> What does armonitor.log show during a startup? >> What ARERR number is associated with the login failure? Is is the 3300? >> a. If it is the 3300, update the ar.conf and disable alert events. >> Are there any failures in the install logs prior to the one provided? >> >> Axton Grams >> >> The opinions, statements, and/or suggested courses of action expressed >> in this E-mail do not necessarily reflect those of BMC Software, Inc. >> My voluntary participation in this forum is not intended to convey a >> role as a spokesperson, liaison or public relations representative for >> BMC Software, Inc. >> >> On Mon, Jun 29, 2009 at 9:57 AM, Rao Rao<scenery....@gmail.com> wrote: >> > ** >> > Hi List, >> > >> > Can some one please help me with the below issue? Thanks. >> > Platform: Windows >> > Databae: Oracle 10g >> > >> > Installed AR server 7.1 on Windows platform under Oracle 10g. This is a >> new >> > installation. After installation, I tried to connect to the AR server >> > through Admin and User tools. I am getting the following error. I tried >> to >> > connect through user id: Demo and gave no password. >> > >> > No Alert Events form could be found on the server (ARERR 3300) >> > >> > user: Demo, server: ARDev >> > Unable to successfully log in to any server. >> > >> > In the services section, I could see the service running - - - BMC >> Remedy >> > Action Request System Server. And the service - AR System Portmapper - >> is >> > also started. >> > >> > In the instllation log - ActionRequestSystem.log - I see the following >> > error. >> > >> > [Sat Jun 27 17:22:55.047] RikMain- RIK utility version/timestamp: 7.1.00 >> > Build 200708201922 >> > [Sat Jun 27 17:22:55.047] RikMain- Command = rik veradmin -x localhost >> -t 0 >> > -u Demo -p "******" -f -m -l C:\Program Files\AR System\ARS -n Action >> > Request System -o 0 >> > [Sat Jun 27 17:22:55.047] RikMain- ARInitialization Complete >> > [ERROR][Sat Jun 27 17:22:55.078] VerifyControl- ARVerifyUser failure >> > [ERROR][Sat Jun 27 17:22:55.078] VerifyControl- 3300 No Alert Events >> form >> > could be found on the server >> > [ERROR][Sat Jun 27 17:22:55.078] RikMain- Problem with verification of >> > user/pw/server information >> > [Sat Jun 27 17:22:55.078] RikMain- ARTermination complete >> > [Sat Jun 27 17:22:55.078] RikMain- Returning 3300 for RIK subcommand >> > veradmin >> > Sincerely, >> > >> > Rao >> > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"