Thank you Axton. I reinstlled the app. This time also it failed with the same error message. arerror.log does not show any error. Following is the arrerror log.
= = = = = = arerror.log = = = = Mon Jun 29 12:47:46 2009 : Action Request System(R) Server Version 7.1.00 Build 200708221849 (c) Copyright 1991-2007 BMC Software, Inc. Mon Jun 29 12:47:46 2009 390600 : This version of the Action Request System(R) is ready for use or evaluation without purchasing or activating an authorization key. For unlimited capabilities, contact your sales representative. (ARNOTE 27) = = = = = = = = = = armonitor.log shows the following: = = = = armonitor = = = = Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 AR Monitor version 7.1.00 Build 200708221849 started. Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 AR Monitor started. Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4384) started. "c:\program files\ar system\vanaja\arserver.exe" Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2936) started. "c:\program files\ar system\vanaja\arplugin.exe" Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2276) started. "c:\program files\ar system\vanaja\arsvcdsp.exe" Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4912) started. "c:\program files\java\jre6\bin\java" Mon Jun 29 12:47:44 2009 (ARNOTE 0) Mon Jun 29 12:47:44 2009 Pausing for max 900 seconds or until server up. = = = = = = = = = = following are contents of ar.cfg file. = = = = ar.cfg = = = = Alternate-Approval-Reg: T Private-RPC-Socket: 390603 1 1 Private-RPC-Socket: 390601 1 1 ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\arapi71.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\axis.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\log4j-1.2.8.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\websvc71.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\wsdl4j-1.5.1.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xercesImpl.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xmlParserAPIs.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\commons-logging-1.0.4.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\commons-discovery-0.2.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\jaxrpc.jar; ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\saaj.jar; Plugin: WebService.dll Homepage-Form: Home Page Full-Text-Temp-Directory: C:\Users\Rao\AppData\Local\Temp Full-Text-Collection-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Full-Text-Configuration-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll Register-With-Portmapper: T Db-name: ARSys Server-Name: Vanaja Oracle-SID: orcl Currency-Ratio-Client-Refresh-Interval: 60 Multiple-ARSystem-Servers: F Server-directory: C:\Program Files\AR System\Vanaja\Arserver\Db On Mon, Jun 29, 2009 at 11:17 AM, Axton <axton.gr...@gmail.com> wrote: > What does the arerror.log show for the time when the ARServer is starting > up? > What does armonitor.log show during a startup? > What ARERR number is associated with the login failure? Is is the 3300? > a. If it is the 3300, update the ar.conf and disable alert events. > Are there any failures in the install logs prior to the one provided? > > Axton Grams > > The opinions, statements, and/or suggested courses of action expressed > in this E-mail do not necessarily reflect those of BMC Software, Inc. > My voluntary participation in this forum is not intended to convey a > role as a spokesperson, liaison or public relations representative for > BMC Software, Inc. > > On Mon, Jun 29, 2009 at 9:57 AM, Rao Rao<scenery....@gmail.com> wrote: > > ** > > Hi List, > > > > Can some one please help me with the below issue? Thanks. > > Platform: Windows > > Databae: Oracle 10g > > > > Installed AR server 7.1 on Windows platform under Oracle 10g. This is a > new > > installation. After installation, I tried to connect to the AR server > > through Admin and User tools. I am getting the following error. I tried > to > > connect through user id: Demo and gave no password. > > > > No Alert Events form could be found on the server (ARERR 3300) > > > > user: Demo, server: ARDev > > Unable to successfully log in to any server. > > > > In the services section, I could see the service running - - - BMC Remedy > > Action Request System Server. And the service - AR System Portmapper - > is > > also started. > > > > In the instllation log - ActionRequestSystem.log - I see the following > > error. > > > > [Sat Jun 27 17:22:55.047] RikMain- RIK utility version/timestamp: 7.1.00 > > Build 200708201922 > > [Sat Jun 27 17:22:55.047] RikMain- Command = rik veradmin -x localhost -t > 0 > > -u Demo -p "******" -f -m -l C:\Program Files\AR System\ARS -n Action > > Request System -o 0 > > [Sat Jun 27 17:22:55.047] RikMain- ARInitialization Complete > > [ERROR][Sat Jun 27 17:22:55.078] VerifyControl- ARVerifyUser failure > > [ERROR][Sat Jun 27 17:22:55.078] VerifyControl- 3300 No Alert Events form > > could be found on the server > > [ERROR][Sat Jun 27 17:22:55.078] RikMain- Problem with verification of > > user/pw/server information > > [Sat Jun 27 17:22:55.078] RikMain- ARTermination complete > > [Sat Jun 27 17:22:55.078] RikMain- Returning 3300 for RIK subcommand > > veradmin > > Sincerely, > > > > Rao > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > > Are"_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
