Re: Need to send a Complex Structure in a WS Call

[Rawat, Jaspal]

Basically I need to send multiple records in the INPUT mapping and I am doing 
that by
creating one Primary record and then these multiple records as a child records 
for this Primary records

I am building the mapping in the same way  as we do it for Output mapping when 
there is a complex type WS


Jaspal S Rawat
Level(3) Communications

Remedy Developer

Pipeline Application (Metro)

-:[EMAIL PROTECTED]
(:  (720) 888-1966
 Fax:  (720) 888-5187




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jaspal Rawat
Sent: Sunday, December 09, 2007 5:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need to send a Complex Structure in a WS Call

**
I have tested this WSDL in SOAPINI and its working fine
I get the data back

Jaspal

On Dec 7, 2007 5:11 PM, Joe D'Souza <[EMAIL PROTECTED]> wrote:
**
Jaspal,

Have you tested the web service that you created using a standard test tool 
such as SOAP Sonar?

I would suggest you run a test using such a tool, and if you get no error 
there, then perhaps the system that is consuming this web service has a problem 
mapping the returned output..

Joe
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Need to send a Complex Structure in a WS Call

[Rawat, Jaspal]

Group,
I am getting error
"ARERR [8940] Error during XML definition parsing"

I need to send a complex structure as a input in a Web Service Call and get 
back the Complex structure back

Here is how my data looks for Input mapping

In FormA, I have one record as
SessionID

In Form FormB, I have the matching data for the above session ID

SessionID, Data1
SessionID, Data2
SessionID, Data3

Here is how I have setup the input Mapping looks like
WSDLFORM
ROOT   ==>   FORM A
Context
SessionID ==>   SessionID
Request
LIST==>  FORM B
InputData==>InputData(This will be a List of Data 
matching the session ID in Form B, Will be having > 1 record)



The Output that I will get back will be in the FormB
SessionID, Data1,ReturnVal1
SessionID, Data2,ReturnVal2
SessionID, Data3,ReturnVal3


I am able to setup the input mapping and as well as output mapping, But for 
some reason, When I try to initiate the WS Call, I get the error as
"ARERR [8940] Error during XML definition parsing"

I am sure that the output mapping is correct because I have implemented similar 
functionality for some other WF.

I am on ARS 7.1 version


Jaspal S Rawat



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Re: Mid-tier error-ARERR [9280]

[Rawat, Jaspal]

Check the Server name in the Midtier Remedy Config Tool->AR Server
Setting.

Add this server to the list. 

If this doesn't work, Check the User Preferences in the User tool in
Home Page Tab.



Jaspal 

 

> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Holly Waterman
> Sent: Tuesday, March 13, 2007 8:52 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Mid-tier error-ARERR [9280]
> 
> I thas been almost a year since you posted this question, and 
> since I'm seeing a similar error, I wonder if/how you ever 
> solved this problem.
> 
> Error:
> 
> The following error(s) occurred while trying to process your request:
> ARERR [9280]
> Server not present in the configured servers list - 
> 
> I have users using both Mac and Windows machines to access 
> Remedy via the web.  just *ONE* user gets this error on 
> Netscape, and I'm at a loss...  I can't seem to get a work 
> log of it (Can't get to the config page on his machine, 
> either), so I know that Rem Support will be no help.  I find 
> nothing helpful, at all, in the BMC KB's...  nothing else in 
> this list that pertains.
> 
> We run Unix/Solaris, ARS 6.3, Midtier 6.3.
> 
> I keep thinking this is about Netscape on his machine... or a 
> firewall, or mal-formed cookies.  he's cleared cookies.  He 
> has the remedy url set as his home page, but I can't isolate 
> that as the issue.
> 
> He can log in on his other machine, using same url.  He can 
> log on to another machine on the same subnet.  I cannot login 
> on his problem machine, either.
> 
> He's on Netscape 7.2, which is the required version for compatability.
> 
> Did you ever find an answer?  Thanks, in advance!
> 
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Re: Sync Search Database getting Wiped out daily

[Rawat, Jaspal]

Actually there was an escalation, that I didn't knew abt, which was
running nightly. 
It was a two step run process so that we could have the latest Synced
Search DB. 
 
1. Application-Query-Delete-Entry "object_search_admin" 1=1
2. CMD /C ARAdmin.exe -x $SERVER$ -u Webservice -p pipeline -portnum
2112 -s
 
The second run process was not running because the PATH variable was not
having the Remedy binaries path included. 
 
 
 

Jaspal S Rawat


 




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, April 06, 2007 4:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sync Search Database getting Wiped out daily


** 
Well, until you find out what's doing it (perhaps a DB
backup/restore process?) you could do an export of those forms and their
data each night.  Make them into a deployable application to make that
process easier.
 
Rick 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Friday, April 06, 2007 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sync Search Database getting Wiped out daily


** 
Man, that's a good one
 
Are you running anykind of nightly maintenance processes?  Is
the system on a Windows platform?  What version are you running?
 
Warren

 
    On 4/6/07, Rawat, Jaspal <[EMAIL PROTECTED]> wrote: 

** 
List,
 
For some reason, the "Sync Search database" gets
wiped out daily. I have to start this process on daily basis. After 1-2
hrs I always get message that "Database Updated Successfully" and I
could view the Related Workflow for any object. 
 
After One day, When I try to see the "Related
Workflow" again, This TAB is not there. I go to menu and select "Sync
Search database" and It shows "Last Synchronized At: Never" 
 
We have got the all the Valid Server license.
 
Any thoughts on why this is happening.


 

Jaspal S Rawat


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Remedy Developer 
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
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Sync Search Database getting Wiped out daily

[Rawat, Jaspal]

List,
 
For some reason, the "Sync Search database" gets wiped out daily. I
have to start this process on daily basis. After 1-2 hrs I always get
message that "Database Updated Successfully" and I could view the
Related Workflow for any object.
 
After One day, When I try to see the "Related Workflow" again, This
TAB is not there. I go to menu and select "Sync Search database" and It
shows "Last Synchronized At: Never"
 
We have got the all the Valid Server license.
 
Any thoughts on why this is happening.



Jaspal S Rawat



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unsubscribe

[Rawat, Jaspal]

 

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Re: Table Fields

[Rawat, Jaspal]

 
'Table Field'  stores a value of the row number which is selected. If
none is selected, It will return 0 doesn't matter if there are any rows
in table or not 
 
So I think, You need to refresh and use Last Count to see if there are
any records in the table or not
 

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Tuesday, December 19, 2006 3:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Fields


** 
Mike, for that to work you have to make sure that your table field is
refreshed and the table field has the right options in its advanced
display such as retain selection or select first request etc.. with no
selection you would get a null return.
 
When you have retain your selection on refresh, if the selection that
was previously chosen has been deleted or removed due to change on that
entry, then there will be no selection causing a null return again..
 
Joe


- Original Message 
From: Mike White <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, December 19, 2006 3:35:45 PM
Subject: Re: Table Fields


I missed something.  What's wrong with 'Table Field' = $NULL$?  I'm not
sure how you're using it, though.  I just added a table field and button
to
a test form, and a new AL, triggered by the button, with a Run If 'Table
Field' = $NULL$.  If action displays a message

It's null

and Else action displays a message

It's not null, instead it's value is $Table Field$

I tested both scenarios and it worked fine.  I'm running ARS 6.0.1,
patch
1497.

The "value" of 'Table Field" (the name of your table field) is the
current
row number.  It's null if there are no rows in the table field.  It's 0
if
there are rows, but none has been selected.  It's > 0 if a row is
selected.

You'll want to make sure that you refreshed the table field before
testing
it, and that no other workflow or user action cleared the table field.

Mike White
Office:  813-978-2192
E-mail:  [EMAIL PROTECTED]


 

  "Kemes, Lisa"

  <[EMAIL PROTECTED]To:
arslist@ARSLIST.ORG   
  RONICS.COM>  cc:

  Sent by: "Action Subject:  Re: Table
Fields  
  Request System

  discussion

  list(ARSList)"

  

&nbs p;

 

  12/19/2006 15:19

  Please respond to

  arslist
&n bsp; 
 
&n bsp;
 





**
Can you use $LASTCOUNT$ on a table field?  Or is it just to see how many
rows were returned when doing a search on a form.

I have ARS 6.3 and Remedy user 6.3.

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Aaron Keller
Sent: Tuesday, December 19, 2006 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Table Fields

**
first refresh the table, and then look to see if $LASTCOUNT$ = 0



-Aaron


* Email: [EMAIL PROTECTED]

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Tuesday, December 19, 2006 2:59 PM
To: arslist@ARSLIST.ORG
Subject: Table Fields

Hello Listers!

How can you test to see if there is nothing in a Table Field?

I tried 'Table Field' = $NULL$, but nothing happens.

I want to create workflow if a Table Field is NULL (no rows)

Let me know if anyone has the answer!

Thanks!

Lisa




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Re: 1 Remedy User - Unable to Select in Table

[Rawat, Jaspal]

Sharon,
Can u tell me,  after the table rows becomes unselectble, Whether
user go to some other menu/form/Nav bar etc inside the User tool and
does it works or User tool basically freezes.
 

 

 

Thanks

 

Jaspal S Rawat


 

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Candace DeCou
Sent: Friday, December 01, 2006 4:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: 1 Remedy User - Unable to Select in Table


** 

Well darn Sharon - don't you just hate it when that happens?  I did have
a similar experience recently.  After almost shooting myself in the head
to stop the pain, I got our Desktop support people looking into the
situation.  Turns out that this was never a Remedy issue, but something
wrong with the original image installation on the one users workstation.
Everyone swore it was a Remedy problem, but I could prove it wasn't
because my user and other users set up the same, could perform great on
any other machine, just not on this one machine.  It drove us nuts for
almost a month, but once they built out a new workstation for her from
the ground up very carefully, it resolved her problem.  Don't know if
this helps, but it's what I was screaming about for a very long time.
In this case, it was search menus, not tables, but I'd recommend looking
into it.  The user's environment was Win XP SP2 also, but ARS 6.3 - Win
2003 SQL 2000 SP 4.  Pretty close.

HTH

:-)

Candace

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Menachem, Sharon
Sent: Thursday, November 30, 2006 9:58 PM
To: arslist@ARSLIST.ORG
Subject: 1 Remedy User - Unable to Select in Table

 

ARS 5.1.2 patch 1484 on Win2003 with SQL 2000 SP3

 

I have 1 computer where no matter who is logged into Remedy (including
administrator), no matter what version of the User tool I install, after
a little while we are unable to select rows in a table. No one else has
this problem. No workflow has been changed. The same user logged in on
another computer has no problems with the same applications and user
tool.

 

I have completely deleted all installations of Remedy on the computer,
both user and admin as well as deleted all directories. I have
reinstalled various versions all to no avail.

 

Any suggestions would be really helpful. (By the way the computer is
running Win XP SP2)

 

Thanks,

Sharon

IL Helpdesk

 

 


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Re: 7.0.1 Midtier login messages

[Rawat, Jaspal]

I think, u need to uncheck "Allow Guest Users" in server configuration
window to do this

 
Thanks
 
Jaspal S Rawat
TDS Telecom Information Systems
Mail: [EMAIL PROTECTED]
Phone:  (608) 664-4517
Fax:  (608) 664-5499


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Anthony Caressimo
Sent: Friday, December 01, 2006 1:57 PM
To: arslist@ARSLIST.ORG
Subject: 7.0.1 Midtier login messages


Hi all, 

I am running mid tier 7.0.1 against AR Server 6.3 p18, Helpdesk 6.0.

Upon logging in / clicking Helpdesk link for a requester 
they receive the message 'ARWARN [59] No such user exists --
successfully 
connected as a guest user '

This is new in 7.0.1 - i just checked on 7.0.0 p2 and it doesn't display
it upon logging in via the web. It will display if using the windows
user 
tool. Looks like BMC added this to display the same login message as the

user tool.

My question is : is there any way to disable this? Most users are not 
registered / licensed users submitting tickets. They are seeing this pop

up and are getting confused. 

Anyone have any suggestions?
thx
Anthony


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Re: ARS7.x on Oracle 10G R2 on Solaris 9

[Rawat, Jaspal]

We r running ARS7.0.1 on Oracle10G for almost last 4 months and no
issues of any type

 
Thanks
 
Jaspal S Rawat



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, November 30, 2006 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS7.x on Oracle 10G R2 on Solaris 9


We haven't upgraded to ARS 7 yet but we run multiple ARS 6.3 servers on
Solaris 9 against Oracle 10gR2 servers with no problems.

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Roys
Sent: Thursday, November 30, 2006 10:24 AM
To: arslist@ARSLIST.ORG
Subject: ARS7.x on Oracle 10G R2 on Solaris 9

 
Good morning listers, 

Platform currently: 
Solaris 9
Oracle 9i2
ARS 6.3 patch 14
Midtier 6.3 patch 15

To conform with data privacy initiatives we must upgrade Oracle 9i2 to
Oracle 10gR2. As some of our other project databases were upgraded
certain issues started to emerge. On a test platform (ARS 7.0.1/Oracle
10gR2
(client/db)/Solaris9) there doesn't appear to be any issue with 10gR2 so
far, however, if anyone is running on a similar platform and has any
insight as to any Oracle issues under this configuration, I would
certainly appreciate any feedback.

Kind Regards,

Eric Roys
Sr. Software Engineer
Verizon Business
Email:  [EMAIL PROTECTED]
 


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