Software Contract 'Software Module'
ARSlist, When creating 'Software Contracts' adding new keys to the contract there is a field called 'Software Module'. What is this field used for? There is no (BMC Software) documentation associated to this field. Any ideals with this field is used for? No workflow associated with the field. Thanks for your Advance, Robert Thomas | BMC/Remedy Professional | ITIL | Cellular Phone 469.865.5645| ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Lost/Stolen CI Items
ARSlist, My customer would like to add another status attribute to the CI form for lost/stolen items. I am reluctant to be adding another status. We will be upgrading the ARS 7.5/7.6 in the near future. How every one handling is lost/stolen CI's Items for your customers? Positive or negative inputs are more then welcome! Thanks for your Advance, Robert Thomas | BMC/Remedy Professional | ITIL | Cellular Phone 469.865.5645| ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Question Advance Query 1=0
ARSList, Here is a interesting question for the list. I was presented a question about 1=1 and 1=0 on the advance query bar. This qualification is used in out of the box Service Level Targets for ITSM 7.1. (1=0). Why would you use 1=0? How would you use 1=0? Can anybody explain? Robert Thomas | BMC/Remedy Professional | ITIL | Cellular Phone 469.865.5645| ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Laid Off
Yes, What type company are u? BMC Partner ? Robert Thomas 4698655645 Sent via BlackBerry by ATT -Original Message- From: Robert Molenda [EMAIL PROTECTED] Date: Wed, 8 Oct 2008 10:52:31 To: arslist@ARSLIST.ORG Subject: Re: Laid Off Please send my your complete resume cover letter Please also include in the above your 'travel availability requirements' Robert Molenda On Wed, Oct 8, 2008 at 9:09 AM, David Charters [EMAIL PROTECTED] wrote: ** Have you worked with the latest ITSM? -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Blankenship, Mark (Mark) *Sent:* Wednesday, October 08, 2008 8:57 AM *To:* arslist@ARSLIST.ORG *Subject:* OT: Laid Off Listers, Budget cuts have finally caught up with me. I will be 'off-payroll' with Avaya on Oct. 17th. While I search/wait for an opportunity here in Austin, I will be accepting contracts wherever they may be. This is just a brief heads up for anyone that might need some help somewhere. In my past contracting roles I have filled many roles; From 1 day of troubleshooting, to a couple of weeks as an 'extra' developer... From single custom modules, to full on Requirements, Planning, Project Lead for large custom projects. If anyone would like to review my resume, feel free to contact me :) (I will have my consulting web site back up soon) Mark Blankenship [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- If it were not for the gutter, my mind would be homeless! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce
Only Senior Level positions. Robert - Start Original Message - Sent: Wed, 8 Oct 2008 10:31:31 -0400 From: Kitchen, Joshua T To: arslist@ARSLIST.ORG Subject: Job: Remedy Developer (Mid Level) - Contract - Baltimore, MD - Kforce ** I have an 8 month contract here in Baltimore for another Remedy Developer. They only need a mid level candidate. We can pay $45/hr on a W2 or $55/hr C2C All Inclusive Visa Status: US Citizen, Green Card, TN-Visa, H1-B Remedy Developer: * 5+ years developing Remedy applications * 2 + years Implementing, and Customizing ITSM 6.0 * 1+ years Implementing and customizing ITSM 7.0 * Experience upgrading ITSM 6.0 to ITSM 7.0 * Experience loading legacy data into ITSM 7.0 * Experience developing Crystal Reports, SQL 2005 Reports Respectfully, Joshua Kitchen Recruiter Kforce Technology Staffing Two Prestige Place Suite 350 Miamisburg, Ohio 45342 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell View my profile on LinkedIn Search Dayton, Ohio Jobs today! http://www.kforce.com/tech-jobs-Ohio [IMAGE][IMAGE][IMAGE] Great People = Great Results Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - End Original Message - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC_SLM_JAVA_HOME Error
Java 1.6 have never been tested with ARS 7.1 products - know issue with BMC. Recommendation is roll-back to 1.5.0_15. RT From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Schon, Stuart Sent: Tuesday, May 27, 2008 8:04 PM To: arslist@ARSLIST.ORG Subject: Re: BMC_SLM_JAVA_HOME Error ** Hi all Can anyone offer a solution as to how I can solve the problem below. When Remedy starts I get the message Action Request System(R) Plug-In Server Version 7.1.00 Patch 002 200802011900 (c) Copyright 2001-2007 BMC Software, Inc. ld.so.1: arplugin: fatal: relocation error: file /opt/arsystem/mssharap03/slm/bin/libomfobjiefilapi.so: symbol __1cNIostream_init2t6M_v_: referenced symbol not found (ARNOTE 0) Tried 4 restarts in 30 seconds. I give up at Wed May 28 09:50:07 2008 Arserver actuall starts but when I log into Remedy and attempt to have a look at say Server Information I get a ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : mssharap03 (2011) : RPC: Miscellaneous tli error - An event requires attentionError 0 message and the system information form is not populated with data. KM-00024024 - talks about unable to find the path the JVM.DLL Env. - new install of Remedy Solaris 10 Oracle 10g remote ARS 7.1 P2 ITSM 7.0.3 unpatched BMC_SLA_JAVA_HOME=/usr/java/jre JAVA_HOME=/usr/java/jre Java version is 1.6 JDK I installed ITSM Asset, Change, Incident, Problem without incident. I then installed (after many attempts) SLM (it's a beast because there is no console install). PATH is /usr/java/bin:/usr/sbin:/usr/bin:/usr/ccs/bin:/usr/openwin/bin:/usr/dt/bin:/ usr/platform/SUNW,SPARC-Enterprise-T5220/sbin:/opt/sun/bin:/opt/SUNWvts/bin: /opt/SUNWexplo/bin:/opt/SUNWsneep/bin:/opt/SUNWldm/bin LD_LIBRARY_PATH is /opt/arsystem/mssharap03/slm/bin:/opt/ar/mssharap03/bin:/opt/ar/mssharap03/a pi/lib:/opt/ar/mssharap03/pluginsvr:/usr/java/jre/lib/sparc:/usr/java/jre/li b/sparc/client:/usr/java/jre/lib/sparc/server:/usr/java/jre/lib/sparc9/serve r:/usr/openwin/lib So that would seem to be ok! Regards Stuart Schon Architect - Remedy Solutions Managed Services | Remedy Solutions | KAZ Group Pty Ltd __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: SYS:Notification Messages
I think the last filter (order 102) it does a exit guide after the set field. The filter probably will work if you remove the exit guide from 102, the save as filter add the exit guide on (order 103). RT -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 23, 2008 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages I followed the directions for adding a custom field to Notifications and it worked - thank you very much. The one question I have that seems odd - in the directions it says to open one of the translated filters and do a save as - this makes sense because you don't want to modify Remedy's workflow. So I opened NTE:SHR:TranslateNotificationMessageINC3_102 and did a Save As and called it NTE:SHR:TranslateNotificationMessageINC4_103 and set the execution order to 103. I then modified the Filter Guide NTE:SHR:TranslateNTMessages and included my new Filter NTE:SHR:TranslateNotificationMessageINC4_103 right after NTE:SHR:TranslateNotificationMessageINC3_102. The problem is the notification did not work. So I removed NTE:SHR:TranslateNotificationMessageINC4_103 from the Filter Guide and modified NTE:SHR:TranslateNotificationMessageINC3_102 and added my field to Remedy's Filter and it worked. Not sure why my own Filter didn't work. Has anyone had luck with this? THANKS!!! On 5/13/08, Kevin Shaffer [EMAIL PROTECTED] wrote: Which notification are you trying to add the Change Type field to? I have added it to the Approval notifications and all I had to do was add the following set field to the filter , NTE:SHR:TranslateNotificationMessageAPR_135. Set zID Translation Text to REPLACE($zID Translation Text$, #Change Type#, $Change Type$) Date: Tue, 13 May 2008 21:42:15 +0100 From: [EMAIL PROTECTED] Subject: Re: Question: SYS:Notification Messages To: arslist@ARSLIST.ORG Hhmm... If I were sure that there was a value in that change record for Change Type, the only next step I would take would be to log it and ensure that the Z field is getting set as the filter indicates. Other than that, I don't have any more rabbits up my sleeve - sorry. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, May 13, 2008 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages Thanks Lisa - I found the one for Change NTE:SHR:TranslateNotificationMessageCRQ1_125 and it does have a translation for #Change Type#, but it is not working. Any other suggestions? Thanks again. Ty On 5/13/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I've found that there are additional filters that translate the #fieldname# from the SYS:form into the $fieldname$ variables that we're use to seeing. For example, take a look at this filter: NTE:SHR:TranslateNotificationMessageINC1_100 It very well could be the one that you need to modify for your change. Hope that helps, LisaD -Original Message- From: Action Request System discussion list(ARSList) [mailto ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Max Index on Form!
Tadeu, You probably will not find a white paper, however there is knowledge base @ BMC. KM-00011012 Regards, Robert - Start Original Message - Sent: Wed, 14 May 2008 12:59:28 -0500 From: Pierson, Shawn To: arslist@ARSLIST.ORG Subject: Re: Max Index on Form! ** Tadeu, I dont think its a matter of what the system allows, but what is best practices. There is no single right answer. You have to consider how many records are in the table, what the most common searches will be, etc. Its something that you need to work with a DBA on. They can run SQL Profiler and other tools to be able to determine what is causing the most slowdowns in the queries. Then, when you look at that and see the need for a new index, you can create a new one. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Wednesday, May 14, 2008 12:36 PM To: arslist@ARSLIST.ORG Subject: Max Index on Form! ** Hi all, I'd like to know if has a white paper that describes what's max number of index to a form... I've read a document from 2003 and I've noticed that more than 7 index (or 4 composite index) in one form is bad... I have an application that has a form with 8 index (some of them composite index) ... and we're having problems with performance (searches in database).. I'd like to know if it's possible to insert more index in this form! Remembering: I'd like to improve performance... Att, Tadeu Augusto Dutra Pinto __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - End Original Message - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Outgoing Email On UNIX Solaris
Hi guru folks, I am working on configuring the email engine on version 7.xx - I have question about Email Server Type? I would like to setup the outgoing with IMAP or POP. Do I need to setup sendmail process on the UNIX environment? If so does anybody have a basic script for sendmail? The following is the environment we are using: Solaris 8 Oracle 10.2 (10i) ARS 7.02 Patch 3 Robert ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Outgoing Email On UNIX Solaris
Super - Thanks for thee fast reply :-) Robert Thomas | BMC/Remedy Professional | ITIL | 972.249.6002 | - Start Original Message - Sent: Fri, 13 Apr 2007 07:10:11 -0700 From: Dave Wilmot To: [EMAIL PROTECTED] Subject: Re: Outgoing Email On UNIX Solaris ** For outgoing mail you will need to configure Sendmail. Run a ps -elf | grep -i sendmail. This will search the process table to see if sendmail is running. If it is, you're good to go unless you need some site-specific tweaks for your organization. You may also check out the startup script by doing a grep sendmail /etc/rc*.*/*. This will find the sendmail startup script for you. Dave Wilmot Rapid Technologies, Inc.303 948 1014, ext 101303 589 0424 (mobile)[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Thomas Sent: Friday, April 13, 2007 7:40 AM To: [EMAIL PROTECTED] Subject: Outgoing Email On UNIX Solaris ** Hi guru folks, I am working on configuring the email engine on version 7.xx - I have question about Email Server Type? I would like to setup the outgoing with IMAP or POP. Do I need to setup sendmail process on the UNIX environment? If so does anybody have a basic script for sendmail? The following is the environment we are using: Solaris 8 Oracle 10.2 (10i) ARS 7.02 Patch 3 Robert __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ - End Original Message - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Single Sign-On
Hello all, I have a project coming up in the near future trying to integrating a Single Sign-On. The environment is as follows: Solaris 9 ARS 6.3 Patch 14. Oracle 9i LDAP (Sun 1) Active Directory Have anybody tried to integrate a Single Sign-On? Is there any solid documentation on the following? -Creating the API Plug-in for Solaris -Modifying the Jsp pages using multiple forms as the home page. Any help would be greatly appreciated Robert Thomas | BMC/Remedy Professional | Cellular Phone 214-207-6235 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
