I think the last filter (order 102) it does a exit guide after the set field. The filter probably will work if you remove the exit guide from 102, the save as filter "add the exit guide" on (order 103).
RT -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 23, 2008 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: Question: SYS:Notification Messages I followed the directions for adding a custom field to Notifications and it worked - thank you very much. The one question I have that seems odd - in the directions it says to open one of the translated filters and do a save as - this makes sense because you don't want to modify Remedy's workflow. So I opened "NTE:SHR:TranslateNotificationMessageINC3_102" and did a Save As and called it "NTE:SHR:TranslateNotificationMessageINC4_103" and set the execution order to 103. I then modified the Filter Guide "NTE:SHR:TranslateNTMessages" and included my new Filter "NTE:SHR:TranslateNotificationMessageINC4_103" right after "NTE:SHR:TranslateNotificationMessageINC3_102". The problem is the notification did not work. So I removed "NTE:SHR:TranslateNotificationMessageINC4_103" from the Filter Guide and modified "NTE:SHR:TranslateNotificationMessageINC3_102" and added my field to Remedy's Filter and it worked. Not sure why my own Filter didn't work. Has anyone had luck with this? THANKS!!! On 5/13/08, Kevin Shaffer <[EMAIL PROTECTED]> wrote: > > Which notification are you trying to add the Change Type field to? I have added it to the Approval notifications and all I had to do was add the following set field to the filter , NTE:SHR:TranslateNotificationMessageAPR_135. > > Set zID Translation Text to REPLACE($zID Translation Text$, "#Change Type#", $Change Type$) > > > Date: Tue, 13 May 2008 21:42:15 +0100> From: [EMAIL PROTECTED]> Subject: Re: Question: SYS:Notification Messages> To: arslist@ARSLIST.ORG> > Hhmm... If I were sure that there was a value in that change record for> Change Type, the only next step I would take would be to log it and> ensure that the Z field is getting set as the filter indicates.> > Other than that, I don't have any more rabbits up my sleeve - sorry.> > -----Original Message-----> From: Action Request System discussion list(ARSList)> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee> Sent: Tuesday, May 13, 2008 3:13 PM> To: arslist@ARSLIST.ORG> Subject: Re: Question: SYS:Notification Messages> > Thanks Lisa - I found the one for Change> "NTE:SHR:TranslateNotificationMessageCRQ1_125" and it does have a> translation for #Change Type#, but it is not working.> > Any other suggestions?> > Thanks again.> > Ty> > > On 5/13/08, Lisa Westerfield <[EMAIL PROTECTED]> wrote:> > I've found that there are additional filters that translate the> > #fieldname# from the SYS:form into the $fieldname$ variables that> we're> > use to seeing.> >> > For example, take a look at this filter:> > NTE:SHR:TranslateNotificationMessageINC1_100> >> > It very well could be the one that you need to modify for your change.> >> > Hope that helps,> > LisaD> >> > -----Original Message-----> > From: Action Request System discussion list(ARSList)> > [mailto > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
