How to add attachments while submitting incidents through emails
Hi All, I have created a filter which creates incidents through email once i get entry into email message form. But i m not able to get attachment which is sent with the emails .Please can some one guide me how to add attachments while creating incidents or modifying incidents through email. Regards, Salma -- View this message in context: http://n2.nabble.com/How-to-add-attachments-while-submitting-incidents-through-emails-tp2669391p2669391.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Problem while integrating Midtier 7.1 with Crystal Report Server XI
Hi Matt, Yes i have done that also . But still no luck. Please let me know the correct steps if u have done this integration . This will help me a lot. Thanks in Advance. Regards, Salma Salma, I don't see that you listed out performing the steps on pages 178-179 of the MT Installation Guide, to configure the Report Application Server parameters. Was that completed? Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Salma Begum Sent: Thursday, March 26, 2009 5:39 AM To: arslist@ARSLIST.ORG Subject: Problem while integrating Midtier 7.1 with Crystal Report Server XI Hi All, After integrating crystal server with midtier i m not able to generate reports through Midtier. I m getting Failed to Perform Action Error message. Steps which i did so far.Server A - 1. Installed Java which is comapatible with Crystal Report 2. Installed Crystal Report Serevr XI along with Tomcat ( Manually set Ports) 3. Checked Crystal Report CMC console , it was working fine. 4. Installed TOmcat for ARWebReportViewer. ( Maually set Ports) 5. Installed ARWebReportViewer. 6. Checked arreports link (http://BO-server-name:8881/arreports/shared/config/configreport.jsp), It was working fine. Server B - 1. Installed AR Server 2. Installed TOmcat 5.x, Java 3. Installed Only Midtier 4. Checked midtier link , it was working fine.(http://ARserver name:8882/arsys) Configurations: --- Server A (Crystal report Server) 1. Configured ARWebReportViewer report settings like Reporting Working Directory (C:\Program Files\AR System\ARWebReportViewerITSM\reports) CMS Machine Name* - BO-server-name, CMS Machine Connection Details – --- Chose Business Objects Enterprise XI AR System ODBC Data Source Name - AR System ODBC Data Source CMS Folder Name - ARReports CMS User Name Pwd – Used same access details which we use for Crystal Report. Server B ( Ar Server) -- 1. Configured Midtier Report Settings Crystal/BO Report Engine Deployment - BOXI/Crystal Reports Server XI on a different machine without a mid tier Reporting Working Directory - (local folder on MidTier server) BOXI/Crystal Report Server 11 Location - http://BO-server-name: ( Should i give ARWebReportViewer path or Crystal Report Path) 2. Updated Report Type Form for Crystal Record Crystal10URL=http://BO-Server:/arreports/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$AR SERVERPORT$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ BORemoteAPPURL=$CRTXILOC$/arreports/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPOR T$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ BOCurrentMidtierURL=$CRTXILOC$/arsys/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPO RT$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ BORemoteMidtierURL=$CRTXILOC$/arsys/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPOR T$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ ( Note: I have changed only first sentence , do i need to do any other changes on this form , Please suggest) Finally : Tried generating report through midtier for incident Details , Its Failing :( Please let me know if i have missed any configurations. Thanks in Advance. Regards, Salma -- View this message in context: http://n2.nabble.com/Problem-while-integrating-Midtier-7.1-with-Crystal-Report-Server-XI-tp2537678p2537678.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Problem-while-integrating-Midtier-7.1-with-Crystal-Report-Server-XI-tp2537678p2555846.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Problem while integrating Midtier 7.1 with Crystal Report Server XI
Hi Rod, Thanks for the reply. If i take default port for Crsytal then wat about ARWebReportViewer it also required Tomcat and wheni install this on crystal server it is not able to detect the webserver which i installed wiht crystal server , So i need to use another tomcat with different port for ARWebReportViewer. Please suggest , How did u manage this . Regards, Salma Hi Salma, I don't think you're far away. Why did you update the report type form? If you specify the server correctly in your mid-tier report set up then I don't think you need to change this. I would make sure that your reports use the same datasource as the one defined on the crystal server. I don't use the default data source name as I use one BOXI server to serve up reports for several different Remedy servers. I create a system data source for each Remedy server. I use the default port for web reporting (80) so don't need to specify anything other than http://crystalserver in the BOXI report server location. A report (rpt file) is generated in folders beneath the reporting working directory on the crystal report server. Find out if this report is being created when you run your report. If it is have a look at it and make sure that it can be opened and run in crystal. Rod Harris On 26/03/2009, Salma Begum salmabeg...@gmail.com wrote: Hi All, After integrating crystal server with midtier i m not able to generate reports through Midtier. I m getting Failed to Perform Action Error message. Steps which i did so far.Server A - 1. Installed Java which is comapatible with Crystal Report 2. Installed Crystal Report Serevr XI along with Tomcat ( Manually set Ports) 3. Checked Crystal Report CMC console , it was working fine. 4. Installed TOmcat for ARWebReportViewer. ( Maually set Ports) 5. Installed ARWebReportViewer. 6. Checked arreports link ( http://BO-server-name:8881/arreports/shared/config/configreport.jsp), It was working fine. Server B - 1. Installed AR Server 2. Installed TOmcat 5.x, Java 3. Installed Only Midtier 4. Checked midtier link , it was working fine.(http://ARservername:8882/arsys) Configurations: --- Server A (Crystal report Server) 1. Configured ARWebReportViewer report settings like Reporting Working Directory (C:\Program Files\AR System\ARWebReportViewerITSM\reports) CMS Machine Name* - BO-server-name, CMS Machine Connection Details – --- Chose Business Objects Enterprise XI AR System ODBC Data Source Name - AR System ODBC Data Source CMS Folder Name - ARReports CMS User Name Pwd – Used same access details which we use for Crystal Report. Server B ( Ar Server) -- 1. Configured Midtier Report Settings Crystal/BO Report Engine Deployment - BOXI/Crystal Reports Server XI on a different machine without a mid tier Reporting Working Directory - (local folder on MidTier server) BOXI/Crystal Report Server 11 Location - http://BO-server-name: ( Should i give ARWebReportViewer path or Crystal Report Path) 2. Updated Report Type Form for Crystal Record Crystal10URL= http://BO-Server:/arreports/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$AR SERVERPORT$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ BORemoteAPPURL=$CRTXILOC$/arreports/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPOR T$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ BOCurrentMidtierURL=$CRTXILOC$/arsys/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPO RT$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ BORemoteMidtierURL=$CRTXILOC$/arsys/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPOR T$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ ( Note: I have changed only first sentence , do i need to do any other changes on this form , Please suggest) Finally : Tried generating report through midtier for incident Details , Its Failing :( Please let me know if i have missed any configurations. Thanks in Advance. Regards, Salma -- View this message in context: http://n2.nabble.com/Problem-while-integrating-Midtier-7.1-with-Crystal-Report-Server-XI-tp2537678p2537678.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor
Problem while integrating Midtier 7.1 with Crystal Report Server XI
Hi All, After integrating crystal server with midtier i m not able to generate reports through Midtier. I m getting Failed to Perform Action Error message. Steps which i did so far.Server A - 1. Installed Java which is comapatible with Crystal Report 2. Installed Crystal Report Serevr XI along with Tomcat ( Manually set Ports) 3. Checked Crystal Report CMC console , it was working fine. 4. Installed TOmcat for ARWebReportViewer. ( Maually set Ports) 5. Installed ARWebReportViewer. 6. Checked arreports link (http://BO-server-name:8881/arreports/shared/config/configreport.jsp), It was working fine. Server B - 1. Installed AR Server 2. Installed TOmcat 5.x, Java 3. Installed Only Midtier 4. Checked midtier link , it was working fine.(http://ARserver name:8882/arsys) Configurations: --- Server A (Crystal report Server) 1. Configured ARWebReportViewer report settings like Reporting Working Directory (C:\Program Files\AR System\ARWebReportViewerITSM\reports) CMS Machine Name* - BO-server-name, CMS Machine Connection Details – --- Chose Business Objects Enterprise XI AR System ODBC Data Source Name - AR System ODBC Data Source CMS Folder Name - ARReports CMS User Name Pwd – Used same access details which we use for Crystal Report. Server B ( Ar Server) -- 1. Configured Midtier Report Settings Crystal/BO Report Engine Deployment - BOXI/Crystal Reports Server XI on a different machine without a mid tier Reporting Working Directory - (local folder on MidTier server) BOXI/Crystal Report Server 11 Location - http://BO-server-name: ( Should i give ARWebReportViewer path or Crystal Report Path) 2. Updated Report Type Form for Crystal Record Crystal10URL=http://BO-Server:/arreports/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$AR SERVERPORT$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ BORemoteAPPURL=$CRTXILOC$/arreports/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPOR T$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ BOCurrentMidtierURL=$CRTXILOC$/arsys/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPO RT$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ BORemoteMidtierURL=$CRTXILOC$/arsys/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPOR T$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ ( Note: I have changed only first sentence , do i need to do any other changes on this form , Please suggest) Finally : Tried generating report through midtier for incident Details , Its Failing :( Please let me know if i have missed any configurations. Thanks in Advance. Regards, Salma -- View this message in context: http://n2.nabble.com/Problem-while-integrating-Midtier-7.1-with-Crystal-Report-Server-XI-tp2537678p2537678.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Configuring incoming emails in ARS 7.1 using exchange server 2007
Hi Michiel, Thanks for the reply. According to mu exchange admin no protocol is enable except RPC over HTTP. I really dont understand what he means , Confused !. Please suggest if MAPI is also not enabled what i should do ? Regards, Salma Michiel Beijen-2 wrote: Dear Salma, If your administrator does not want to turn on POP3 access you can also use MAPI to access the Exchange server. For this to work, you will need to install a local exchange client on your server. You can achieve this by using the MS Office installer (and installingOutlook). Because of this, it will only work if you install the Email Engine on a Windows server. Please refer to the BMC Remedy Action Request System 7.1.00: Administering BMC Remedy Email Engine guide for more instructions on configuring MAPI access. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, Mar 16, 2009 at 13:02, Salma Begum salmabeg...@gmail.com wrote: Hi Team, Please help me ! We are using exchanger server 2007 and ARS 7.1. I checked in compatibility matrix and found ARS 7.1 is compatible with echange 2007. But the problem is we havent enabled pop3( or any other protocols which are available for incoming ) on exchange server . According to our exchange admin he says they have configured RPC over HTTP instead of POP. Now my question is how to configure this in Email mailbox configuration in ARS System. Please Suggest, Regards, Salma -- View this message in context: http://n2.nabble.com/Configuring-incoming-emails-in-ARS-7.1-using-exchange-server-2007-tp248p248.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Configuring-incoming-emails-in-ARS-7.1-using-exchange-server-2007-tp248p2485616.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Integration of Midtier 7.1 with Crystal Report server XI
Hi Joe , Thanks for the reply. Yes i installed crystal report server XI on the same machine where midtier and ARS is installed. Later i installed midtier as well and gave crystal report path during midtier installtion . I did all the configuration mentioned in Midtier PDF. But its not working .. Crystal reports will stop working after midtier is installed. Can i use 2 different versions of Tomcat on same server . Because crystal report uses Tomcat 5.0.27 and it installs tomcat while installing crystal report . I cant use this same tomcat server for midtier as it is not able to detect . so i installed one more Tomcat server 5.5 and did midtier installation. later after completion of midtier i did all configuration mentioned in pdf and found that i m not able to Launch crystal report ('Central Management Console'). Please suggest , if i installed crystal report on same server will it work . or should i installed midtier and crystal on two different server to avoid web server conflicts. Regards, Salma Joe DeSouza wrote: Did you install the Crystal Reports server and provide that information where required in the Mid-Tier configuration??? Joe From: Salma Begum salmabeg...@gmail.com To: arslist@ARSLIST.ORG Sent: Thursday, March 12, 2009 1:47:17 AM Subject: Integration of Midtier 7.1 with Crystal Report server XI Hi Team, I m planning to integrate Midtier with Crystal report server XI for web reporting . Has anyone done this kind of integration, If yes, could someone guide me on how to proceed further. Regards, Salma ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are :-(( -- View this message in context: http://n2.nabble.com/Integration-of--Midtier-7.1-with-Crystal-Report-server-XI-tp2465742p2465836.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Integration of Midtier 7.1 with Crystal Report server XI
Hi Team, I m planning to integrate Midtier with Crystal report server XI for web reporting . Has anyone done this kind of integration, If yes, could someone guide me on how to proceed further. Regards, Salma -- View this message in context: http://n2.nabble.com/Integration-of--Midtier-7.1-with-Crystal-Report-server-XI-tp2465742p2465742.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Upgrading CMDB 2.0.1 patch 3 to CMDB 2.1.0 ERROR
Hi Team, Even i m facing similar issue while upgrading CMDB from 2.0.1 to CMDB 2.1.0. Please help me in finding the below error. Error: there was some problem during upgrade to BMC:CMDB 2.1 Patch 000 stage 3 using metadata-upgr-import-OSD.txt Regards, Salma Sree Vyas wrote: Hello List, I am in upgrade CMDB Upgrade process with evironment: *Upgrading CMDB 2.0.1 patch 3 to CMDB 2.1.0* AR System 7.1 patch 003, ITSM 7.02.02 Patch 4 and CMDB 2.0.1 Patch 3 with Windows Server 2003 R2 SP1 on SQL server 2005. Here is the BMCAtriumCMDB-install.log: 23:53:25: --- OnFirstUIBefore 23:53:25: --- CheckingRequirements 23:53:25: --- CheckingRequirements 23:53:32: --- GetServerList 23:53:32: The AR Server IDs are SERVERNAME 23:53:32: --- GetServerList 23:53:32: --- getARInstallDir 23:53:32: --- getARInstallDir 23:53:32: --- getARCfgFile 23:53:32: --- getARCfgFile 23:53:32: --- getARPort 23:53:32: AR configuration file: D:\Program Files\AR System\SERVERNAME\conf\ar.cfg 23:53:32: Port number not found in ar.cfg. 23:53:32: There may be only one AR server on the current machine. 23:53:32: Port Number has been set to default value 0 23:53:32: --- getARPort 23:53:38: --- RIKVerifyAdmin 23:53:38: Rik action: veradmin 23:53:38: --- RIKVerifyAdmin 23:53:38: --- getARInstallDir 23:53:38: --- getARInstallDir 23:53:38: --- getARCfgFile 23:53:38: --- getARCfgFile 23:53:38: AR System Server Service Name: BMC Remedy Action Request System Server 23:53:38: --- CheckARServerVersion 23:53:38: --- GetSvrInfo 23:53:38: Rik action: getsvrinfo(4) 23:53:38: GetSvrInfo: SuccessReturn: 0 23:53:38: --- GetSvrInfo 23:53:38: AR Server: SERVERNAME version is 7.1.00 Patch 003 200805260630 23:53:38: --- RIKAppInfoVerCmp 23:53:38: Rik action: appinfo vercmp 23:53:38: --- RIKAppInfoVerCmp 23:53:38: --- CheckARServerVersion 23:53:38: --- ValidateLicense 23:53:38: --- runDriver 23:53:38: Converting C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\c mdb-license.drm to DOS format 23:53:38: Executing AR driver command: C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\c mdb-license.drm 23:53:48: --- runDriver 23:53:48: Number Of Licenses: 1 23:53:48: --- ValidateLicense 23:53:48: --- RIKItemsOnServer 23:53:48: Rik action: itemsonserver 23:53:49: RIKItemsOnServer: All items from C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\t ypemgr-mustitems.xml present on the server 23:53:49: --- RIKItemsOnServer 23:53:49: --- RIKAppInfoVerCmp 23:53:49: Rik action: appinfo vercmp 23:53:50: --- RIKAppInfoVerCmp 23:53:50: Remedy CMDB is found on the current server. 23:53:50: --- RIKAppInfoGet 23:53:50: Rik action: appinfo get 23:53:51: RIKAppInfoGet: SuccessReturn: 0 23:53:51: --- RIKAppInfoGet 23:53:51: --- RIKAppInfoVerCmp 23:53:51: Rik action: appinfo vercmp 23:53:52: --- RIKAppInfoVerCmp 23:54:08: Type Management UI will be imported 23:54:08: --- OnFirstUIBefore 23:54:08: --- OnMoveData 23:54:08: --- ProcessBeforeDataMove 23:54:08: --- RIKAppInfoGet 23:54:08: Rik action: appinfo get 23:54:08: RIKAppInfoGet: SuccessReturn: 0 23:54:08: --- RIKAppInfoGet 23:54:08: Installing product BMC Atrium CMDB 2.1.00 23:54:08: Data Language: English 23:55:46: --- GetSvrInfo 23:55:46: Rik action: getsvrinfo(1) 23:55:47: GetSvrInfo: SuccessReturn: 0 23:55:47: --- GetSvrInfo 23:55:47: --- ProcessBeforeDataMove 23:55:47: --- Entering Function GetDevCacheMode 23:55:47: --- runDriver 23:55:47: Converting C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\g etdevcache.drm to DOS format 23:55:47: Executing AR driver command: C:\DOCUME~1\BMCREM~2\LOCALS~1\Temp\1\{79D6E447-3962-4468-8ED7-71E35306D3B8}\{8CB6C0F0-9384-414A-B7A7-A3B8290ED12B}\g etdevcache.drm 23:55:57: --- runDriver 23:55:57: 1 23:55:57: --- Exiting Function GetDevCacheMode 23:55:57: --- StopDependedService 23:56:32: Service BMC Remedy Email Engine - SERVERNAME stopped successfully. 23:56:32: --- PollServiceStop 23:56:35: --- PollServiceStop 23:56:35: Attempting to stop service -bmcSlmCollector 23:56:35: --- PollServiceStop 23:57:11: Service -bmcSlmCollector failed to stop even after waiting. 23:57:11: --- PollServiceStop 23:57:12: --- PollServiceStop 23:57:15: --- PollServiceStop 23:59:27: --- PollServiceStart 23:59:30: --- PollServiceStart 23:59:30: --- ARSWaitForBusyServer 23:59:45: --- GetSvrInfo 23:59:45: Rik action: getsvrinfo(4) 23:59:45: GetSvrInfo: SuccessReturn: 0 23:59:45: --- GetSvrInfo 23:59:45: --- ARSWaitForBusyServer 23:59:47: --- PollServiceStart 23:59:50: --- PollServiceStart 23:59:52: --- PollServiceStart
Re: While installing CMDB its not detecting license
HI Uday, Thanks for the reply. There was some problem in Mac address because of that AR server was not able to recognise the licenses. Now i have applied new trail licenses . Every thing is working fine . Thanks for every one. Regards, Salma Uday Joshi wrote: Hi Salma, I have not seen further interaction on this. However if your problem persists. I would like you confirm on have you applied license? There is small but crucial difference successful application and license being recognized. Many times that difference comes due to the way the host id appears in the license tool and given the license key. If you happen to paste the host id as given in the license key you are overriding the host id as recognized by the system and therefore license gets applied but not recognized. Best Regards, Uday Joshi Delivery Manager - BSM Tech Support Technology Infrastructure Services - BSM Unit --- Wipro Technologies, Hinjewadi, Pune 411057 India Tel: +91 20 39133324 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Salma Begum Sent: Thursday, February 12, 2009 05:34 PM To: arslist@ARSLIST.ORG Subject: Re: While installing CMDB its not detecting license Hi Peter , I m trying to install AR server using trail licenses. When i tried loggin into admin tool i m getting below message . The version of the Action request System (R) is ready for use or evaluation with out purchasing or activating an authorization key I have applied for 7.0 trail licenses and when i added licenses also got added successfully. Regards, Salma Peter Romain wrote: All I can think of is that the licenses are invalid for the server. If you log into the admin tool does it go straight in or do you get a message telling you that the server is not licensed? Are the license host names and host ids and the actual server host id all consistent? Hi Team, I did the following steps but still i m receiving the same error. 1. Install AR server 2. Applied licenses 3.Restarted Server 4.Tried installing cmdb , its not detecting licenses. Please let me know what else i need to do .. Regards, Salma Salma Begum wrote: Dear All, I m trying to install ARS 7.0 on my Machin . I installed successfully ARS 7.0 Server ans licenses ars, cmdb, IM and PM. But when i try to install CMDB its not detecting License and installation is aborted. Please let me know wher i m doign mistake . Regards, Salma -- View this message in context: http://n2.nabble.com/While-installing-CMDB-its-not-detecting-license- tp2313132p2313320.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/While-installing-CMDB-its-not-detecting-license-tp2 313132p2314462.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/While-installing-CMDB-its-not-detecting-license-tp2313132p2376085.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor
How to load solution DB data from ARS 6.3 to ARS 7.0
Dear Team, I have a requirement to load solution database data from ars 6.3 server to ars 7.0 server . Is ther any format that i need to create to upload this data. Please suggest Regards, Salma -- View this message in context: http://n2.nabble.com/How-to-load-solution-DB-data-from-ARS-6.3-to-ARS-7.0-tp2320624p2320624.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: While installing CMDB its not detecting license
Hi Peter , I m trying to install AR server using trail licenses. When i tried loggin into admin tool i m getting below message . The version of the Action request System (R) is ready for use or evaluation with out purchasing or activating an authorization key I have applied for 7.0 trail licenses and when i added licenses also got added successfully. Regards, Salma Peter Romain wrote: All I can think of is that the licenses are invalid for the server. If you log into the admin tool does it go straight in or do you get a message telling you that the server is not licensed? Are the license host names and host ids and the actual server host id all consistent? Hi Team, I did the following steps but still i m receiving the same error. 1. Install AR server 2. Applied licenses 3.Restarted Server 4.Tried installing cmdb , its not detecting licenses. Please let me know what else i need to do .. Regards, Salma Salma Begum wrote: Dear All, I m trying to install ARS 7.0 on my Machin . I installed successfully ARS 7.0 Server ans licenses ars, cmdb, IM and PM. But when i try to install CMDB its not detecting License and installation is aborted. Please let me know wher i m doign mistake . Regards, Salma -- View this message in context: http://n2.nabble.com/While-installing-CMDB-its-not-detecting-license-tp2313132p2313320.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/While-installing-CMDB-its-not-detecting-license-tp2313132p2314462.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
While installing CMDB its not detecting license
Dear All, I m trying to install ARS 7.0 on my Machin . I installed successfully ARS 7.0 Server ans licenses ars, cmdb, IM and PM. But when i try to install CMDB its not detecting License and installation is aborted. Please let me know wher i m doign mistake . Regards, Salma -- View this message in context: http://n2.nabble.com/While-installing-CMDB-its-not-detecting-license-tp2313132p2313132.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: While installing CMDB its not detecting license
Hi Team, I did the following steps but still i m receiving the same error. 1. Install AR server 2. Applied licenses 3.Restarted Server 4.Tried installing cmdb , its not detecting licenses. Please let me know what else i need to do .. Regards, Salma Salma Begum wrote: Dear All, I m trying to install ARS 7.0 on my Machin . I installed successfully ARS 7.0 Server ans licenses ars, cmdb, IM and PM. But when i try to install CMDB its not detecting License and installation is aborted. Please let me know wher i m doign mistake . Regards, Salma -- View this message in context: http://n2.nabble.com/While-installing-CMDB-its-not-detecting-license-tp2313132p2313320.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Symantic Backup Exec Job failed on Remedy Server
Dear Team, I m facing one big issue , Please help me put in resolving this error. We have setup a backup for our remedy server using Sysmantic Backup Exec . But wen it tries to get back up it fails giving the below error. And Remedy Database is closing automatically. So everytime wen this backup runs our reemedy DB closes . This is an major issue for me please help . The error which i m getting is : WARNING: \\remedy-server\E:\Program Files\AR System\remedy-server\ARServer\Db\ar.lck.390609 is a corrupt file. This file cannot verify. WARNING: \\remedy-server\E:\Program Files\AR System\remedy-server\ARServer\Db\araps_ae.lck is a corrupt file. This file cannot verify. WARNING: \\remedy-server\E:\Program Files\AR System\remedy-server\ARServer\Db\araps_cmdb.lck is a corrupt file. This file cannot verify. WARNING: \\remedy-server\E:\Program Files\AR System\remedy-server\ARServer\Db\araps_re.lck is a corrupt file. This file cannot verify. What are these files, If they are corrupted how to bulid them again . Please Suggest. Thanks in Advance Regards, Salma -- View this message in context: http://n2.nabble.com/Symantic-Backup-Exec-Job-failed-on-Remedy-Server-tp2295556p2295556.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Remedy Redundancy Server License
Dear All, We are planning to build Remedy Redundancy server (Failover) WRT this i have a doubt with Remedy Licensing . Do we need to buy separate licenses again for redundacy server or its free from BMC if i apply for that. Please Suugest Thanks In Advance Regards, Salma -- View this message in context: http://n2.nabble.com/Remedy-Redundancy-Server-License-tp2295864p2295864.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Setting up Remedy Redundancy Server
Hi Joe, Can u please suggest me the best way for redundancy . Thanks Regards, Salma Joe DeSouza wrote: Yes you need to point the second server to the same database Yes you need to purchase a hot backup server license that to the best of my knowledge is 50% of the original license cost. Server Groups is a different concept where you buy a server license for the same cost as the original and have both the servers up at the same time for high availability. This is different from a hot backup. Joe From: Salma Begum salmabeg...@gmail.com To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 2:06:51 AM Subject: Setting up Remedy Redundancy Server Dear All, I have a requirement to setup a failover (Redudancy ) server . i.e. i will have 2 servers Server A and Server B . Server A is my Production server. when ever this goes down the secondary server should come up immediately . Do i need to point both the servers to same database or should i have 2 different databses. Also request you to give me some hint about Licensing . Do i need topurchase separate licenses for secondary as production server. i think these is called as server grouping in Remedy . As i dont hvae much idea abt this request all to give there valuable inputs. Please correct me if i have mentioned some thing wrong . This is just my point of view. Regards, Salma ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Setting-up-Remedy-Redundancy-Server-tp2273556p2273828.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Setting up Remedy Redundancy Server
Dear All, Thnaks you All. Now i m confused with Redudndacy and Disaster Recovery . Can any one explain me this please . If redundacy and disaster recovery both r different concepts then should i go for both the things . If yes can anyone please tell me wat are things i need to do to achive this . Thanks in Advance. Regards, Salma Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE wrote: Just be aware that if you point both servers to a single database, you have not implemented a true hot failover system unless you create a failover machine for the database. So in that model you would not a primary Remedy box and a backup Remedy box and a primary database box and a backup database box. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, February 05, 2009 1:39 AM To: arslist@ARSLIST.ORG Subject: Re: Setting up Remedy Redundancy Server ** Yes you need to point the second server to the same database Yes you need to purchase a hot backup server license that to the best of my knowledge is 50% of the original license cost. Server Groups is a different concept where you buy a server license for the same cost as the original and have both the servers up at the same time for high availability. This is different from a hot backup. Joe From: Salma Begum salmabeg...@gmail.com To: arslist@ARSLIST.ORG Sent: Thursday, February 5, 2009 2:06:51 AM Subject: Setting up Remedy Redundancy Server Dear All, I have a requirement to setup a failover (Redudancy ) server . i.e. i will have 2 servers Server A and Server B . Server A is my Production server. when ever this goes down the secondary server should come up immediately . Do i need to point both the servers to same database or should i have 2 different databses. Also request you to give me some hint about Licensing . Do i need topurchase separate licenses for secondary as production server. i think these is called as server grouping in Remedy . As i dont hvae much idea abt this request all to give there valuable inputs. Please correct me if i have mentioned some thing wrong . This is just my point of view. Regards, Salma __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Setting-up-Remedy-Redundancy-Server-tp2273556p2279199.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Hours to Resolve Field in Incident management Reports
Dear All, I have a question. When i generated remedy OOTB report for incident details. I could see a colum called Hours to resolve . What does this field do? How does it calculate the value. I found its giving wrong values. Do we require do to any other configurations to achive correct value , Please suggest. Regards, Salma -- View this message in context: http://n2.nabble.com/%22Hours-to-Resolve-Field%22-in-Incident-management-Reports-tp2273443p2273443.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Setting up Remedy Redundancy Server
Dear All, I have a requirement to setup a failover (Redudancy ) server . i.e. i will have 2 servers Server A and Server B . Server A is my Production server. when ever this goes down the secondary server should come up immediately . Do i need to point both the servers to same database or should i have 2 different databses. Also request you to give me some hint about Licensing . Do i need topurchase separate licenses for secondary as production server. i think these is called as server grouping in Remedy . As i dont hvae much idea abt this request all to give there valuable inputs . Please correct me if i have mentioned some thing wrong . This is just my point of view. Regards, Salma -- View this message in context: http://n2.nabble.com/Setting-up-Remedy-Redundancy-Server-tp2273556p2273556.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are