Remedy Developers Needed
I am posting in behalf of Jeff. He is recruiting for a client that
needs multiple Remedy Developers for a contract position in central
Ohio.
Will develop clients IT Service Management (ITSM) application. :
* ITSM technically includes the install and customization of the BMC
Remedy Version 7 package.
* The initial phase of the project will concentrate on the install of
the Remedy Asset, Change, CMDB and Foundation Data Loading modules.
* Creating several integrations with other existing applications will
also be required.
Skills needed for the position include:
* Experience with BMC Remedy (Service Management) Version 7 within the
past year ]
* Experience with most Remedy modules preferred (first phase is asset,
change, and CMDBother phases include incident, problem, service
request, service level management, etc.)
* Experience integrating other application data into and out of Remedy
* Experience setting up AIE with Configuration Items - including setting
up rules for auto-discovery and mass loading of data
* Experience with CMDB Reconciliation and Datasets Prior
* Experience of Customizing Approval Process in Remedy Version 7 is a
plus Prior use of Quality Center testing tool is a plus Excellent
problem solving and analytical skills
* Excellent interpersonal communication skills (written and oral) are a
MUST
* Experience in software development and implementation (understands the
development lifecycle)
* Can work well in a team environment
* Self motivated
* Strong problem solving and analytical skills
* Well organized with project documentation and project administrative
tasks
* Some overtime will be required
Additional Info:
*IT Service Management upgrade from version 4.5 to 7.0
*The majority of work is development - extensive customization and
testing (unit test cases, Quality Center)
*Integrating with Oracle databases, Web Services, and Lotus Notes
*Java and Perl experience a plus
*5 years of Remedy experience needed - need strong version 7 experience
(may consider very strong version 6 experience with they can't come up
with enough with 7)
Thank you,
Jeff Friess
Recruiter
LogicSoft, Inc.
(Office) 614-884-5544 Ext: 116
(Cell) 614-571-4495
(Fax) 614-884-5540
jeff.fri...@logicsoftusa.com
javascript:top.opencompose('jeff.fri...@logicsoftusa.com','','','')
www.logicsoftusa.com http://www.logicsoftusa.com/
www.linkedin.com/in/JeffreyFriess
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Email Messages does not get submitted to the holding form if the subject is blank
Hello all, I have a filter where when e-mail is submitted to the AR Email Message form and if 'Message Type' = Incoming it gets submitted to a holding form. Then I have Push if 1=2, If No Request Match: Create a new Request If Any Request Match: Modify First Matching Request And then it pushes the needed fields. I have noticed that when the subject line is empty it does not get submitted to the form. Any ideas? Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
RESOLVED: Email Messages does not get submitted to the holding form if the subject is blank
I had an issue in filter qualification. This issue is fixed. Thank you all for replying. Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tanner, Doug Sent: Wednesday, May 13, 2009 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Email Messages does not get submitted to the holding form if the subject is blank My first guess is there is a field on the Holding Form that is required and is has the subject mapped to it. Add an additional Filter on the AR Email Messages Form that sets a default Subject (When Subject is NULL) Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shrestha, Manjari R. Sent: Wednesday, May 13, 2009 7:57 AM To: arslist@ARSLIST.ORG Subject: Email Messages does not get submitted to the holding form if the subject is blank ** Hello all, I have a filter where when e-mail is submitted to the AR Email Message form and if 'Message Type' = Incoming it gets submitted to a holding form. Then I have Push if 1=2, If No Request Match: Create a new Request If Any Request Match: Modify First Matching Request And then it pushes the needed fields. I have noticed that when the subject line is empty it does not get submitted to the form. Any ideas? Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
How to make sure when using exchange server account, e-mail do not get deleted from server
Hello all, I wanted to know while using an e-mail exchange server account in Email Engine, if there a way we can make sure that the e-mails do not get deleted from the exchange server. I am using ARS 7.1 P .03 on Windows 2003. Thank you in advance. Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Need a Carrige return in Open Window Action
Hello, I am trying to set a carriage return while doing a open window action but am not able to make it happen. I tried to use CR, /n and . I am trying to write on a work log different variable with a carriage return after each variable. Any help would be much appreciated. Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Need Help with syntax for Runmacro from escalation, works from dos cmd:RESOLVED
Thank you all so much for helping me resolve this issue, I did use quotes around the path and also I had to place the report in a file where everyone had permission. Now I have automated report running!!! Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Tuesday, February 17, 2009 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Try putting quotes around all arguments that have spaces in them. Otherwise it will treat those arguments as multiple separate arguments rather than one argument with a space in it: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shrestha, Manjari R. Sent: Thursday, February 05, 2009 9:40 AM To: arslist@ARSLIST.ORG Subject: Need Help with syntax for Runmacro from escalation, works from dos cmd ** Hi, I am able to run the following command from cmd prompt: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password However when I try the same syntax from an escalation through Run Process, it does not work. I am using the following syntax in RUN PROCESS: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Thanks in advance. Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are image001.jpg
Re: Friday Humor - Remedy Song
I will third that nomination... hehe Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher J Sent: Friday, February 13, 2009 4:59 PM To: arslist@ARSLIST.ORG Subject: Re: Friday Humor - Remedy Song I will second that nomination. Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Powell Sent: Friday, February 13, 2009 3:21 PM To: arslist@ARSLIST.ORG Subject: Re: Friday Humor - Remedy Song ** Dan, I think we have a nominee for best humor posting of the year. Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ortega, Jesus Sent: Friday, February 13, 2009 2:54 PM To: arslist@ARSLIST.ORG Subject: Friday Humor - Remedy Song ** In honor of Remedy 7.0 and all its quirks that have led users to madness, I composed a song. It is called Remedyville and is sung to the tune of Jimmy Buffet's Margaritaville Management told me I had to use Remedy Sent me to training for half a day This system is quirky The instructions are murky To get through this I'll have to pray Wastin' my time again down in Remedyville Looking for the data I lost Some people say that there's a virus to blame But I know, it's Remedy's fault. Brought down my desktop Blew up my laptop Called the help desk, they put me on hold But there's a fresh pot of java That's as thick as lava That'll help through this Or so I'm told Wastin' my time again down in Remedyville Looking for the data I lost Some people say that there's a virus to blame But I know, it's Remedy's fault. Folks on the 3rd floor Can't take it no more This new program Is bringing them down Can't make no progress Can't make any changes Maybe their hiring somewhere downtown Wastin' my time again down in Remedyville Looking for the data I lost Some people say that there's a virus to blame But I know, it's Remedy's fault. Jesus Ortega Application Senior Specialist IT Remedy Support Southern Union Company Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Need Help with syntax for Runmacro from escalation, works from dos cmd
Thank you all for replying. From the escalation log I see that the escalation is running but it is not creating the output files, I am thinking that this might be something to do with permissions, as the user that will be writing the file looks like AR_ESCALATER, and that user will not have in our Network. I am thinking I will need to create the Output file within a folder where Remedy will have permission to write. Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ron Gehring Sent: Thursday, February 05, 2009 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Here's something to try, put cmd /c before the statement like so: cmd /c C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Ron Gehring -Original Message- From: Mark Lev [mailto:mark@rightstarsystems.com] Sent: Thursday, February 05, 2009 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Without the aid of error message, I would suggest a few trial and error experiments, if you will. What about changing the path names in the escalation to the windows short names. (DIR /X will give you short name in cmd window) Program Files -- progra~1 for example. Perhaps it's a translation error in the CMD process. Mark From: Action Request System discussion list(ARSList) on behalf of Shrestha, Manjari R. Sent: Thu 2/5/2009 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Hello Mark and Joe, Thanks for your reply. I am trying to run the macro from an escalation. I copied the macro file to the server and I can again run the command from the prompt successfully but when I use this in escalation it does not do anything, there is no error messages either. Yikes! Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Thursday, February 05, 2009 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Are you running the cmd line version on the server or desktop? The escalation will run on server, so the C: in escalation is referring to server c: not local c: You may need to move the macro to the server and adjust path accordingly where Remedy has permissions to. Thanks, Mark Mark Lev Sr. Systems Consultant 703-672-4390 732-859-5827 (cell) mark@rightstarsystems.com --- RightStar Systems, Inc. 100 East Street SE, Suite 202 Vienna, VA 22180 USA --- From: Action Request System discussion list(ARSList) on behalf of Shrestha, Manjari R. Sent: Thu 2/5/2009 11:40 AM To: arslist@ARSLIST.ORG Subject: Need Help with syntax for Runmacro from escalation, works from dos cmd ** https://owa.mailstreet2003.net/exchange/mark.levrightstarsystems.com/Dr afts/image001.jpg Hi, I am able to run the following command from cmd prompt: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password However when I try the same syntax from an escalation through Run Process, it does not work. I am using the following syntax in RUN PROCESS: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Thanks in advance. Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where
Need Help with syntax for Runmacro from escalation, works from dos cmd
Hi, I am able to run the following command from cmd prompt: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password However when I try the same syntax from an escalation through Run Process, it does not work. I am using the following syntax in RUN PROCESS: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Thanks in advance. Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are image001.jpg
Re: Need Help with syntax for Runmacro from escalation, works from dos cmd
Hello Mark and Joe, Thanks for your reply. I am trying to run the macro from an escalation. I copied the macro file to the server and I can again run the command from the prompt successfully but when I use this in escalation it does not do anything, there is no error messages either. Yikes! Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Thursday, February 05, 2009 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Need Help with syntax for Runmacro from escalation, works from dos cmd Are you running the cmd line version on the server or desktop? The escalation will run on server, so the C: in escalation is referring to server c: not local c: You may need to move the macro to the server and adjust path accordingly where Remedy has permissions to. Thanks, Mark Mark Lev Sr. Systems Consultant 703-672-4390 732-859-5827 (cell) mark@rightstarsystems.com --- RightStar Systems, Inc. 100 East Street SE, Suite 202 Vienna, VA 22180 USA --- From: Action Request System discussion list(ARSList) on behalf of Shrestha, Manjari R. Sent: Thu 2/5/2009 11:40 AM To: arslist@ARSLIST.ORG Subject: Need Help with syntax for Runmacro from escalation, works from dos cmd ** https://owa.mailstreet2003.net/exchange/mark.levrightstarsystems.com/Dr afts/image001.jpg Hi, I am able to run the following command from cmd prompt: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password However when I try the same syntax from an escalation through Run Process, it does not work. I am using the following syntax in RUN PROCESS: C:\Program Files\AR System\runmacro.exe -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x MyServer -U username -P password Thanks in advance. Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Automated Reports
Hello, I am trying to run macro for automating reports and when I run it in Cmd, I get an error message C:\Program Files\ARSystem\My Server\runmacro.exe is not a valid Win32 application. The command I am running is: C:\runmacro -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x My Server -U username -P password Access is denied. Any idea how I can resolve this? Thanks in advance. Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Peter Romain Sent: Wednesday, September 03, 2008 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Automated Reports Maybe if instead of: to-file: x:\remedy\filename$TIMESTAMP$.csv you use to-file: x:\remedy\filename$Tm$.csv and pass the parameter Tm set to $TIMESTAMP$ then this might work? Cheers Peter Thanks Peter and others, I tried modifying the macro with $TIMESTAMP$, but when the report was produced it had report$TIMESTAMP$ as the name. I will try the other suggestion. Again, thanks to all. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of P Romain ARSlist Sent: Tuesday, September 02, 2008 4:29 PM To: arslist@ARSLIST.ORG Subject: Re: Automated Reports If you can alter the macros then try adding the timestamp to the 'to-file' parameter, eg to-file: x:\remedy\filename$TIMESTAMP$.csv If you don't like the timestamp format you could build the path and filename in a separate field and pass it to the macro as a parameter. Then the to-file parameter would be, eg to-file: $Filename$ where the Filename variable is set to, for example, x:\remedy\filename 20080902.csv Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: 02 September 2008 20:29 To: arslist@ARSLIST.ORG Subject: Re: Automated Reports Another way would be to rename the file after generating. This way you would not have to change any of your macros. You can generate date info using Set Fields and the MONTH, DAY, and YEAR functions and pass them into a routine that renames the output file. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, September 02, 2008 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Automated Reports I have done this type of thing via perl scripting...create your 'template' macro and have it contain a unique value for the report name...then have perl generate the timestamp that you are looking for...make a copy of the template macro, edit the copy to have a different report name, then execute runmacro with the new macro instead of the template...then you can delete today's macro file. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Randy Simon Sent: Tuesday, September 02, 2008 1:11 PM To: arslist@ARSLIST.ORG Subject: Automated Reports I run a report each day via macros and escalations. The report has a name and it overwrites the previous report every day. Is there a way to have the name of the report end in something like TIMESTAMP so it does not overwrite the older report? CSS 5.0 ARS 6.0 SQL 2005 Randy Simon Remedy Admin Online Resources Corporation STATEMENT OF CONFIDENTIALITY: The information contained in this message or any attachments to this message are intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material as well as being protected from disclosure. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is strictly prohibited. If you received this in error, please contact us immediately and delete the material from any computer. Thank You. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ STATEMENT OF CONFIDENTIALITY: The information contained in this message or any attachments to this message are intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material as well as being protected from disclosure. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this
Re: Automated Reports
I copied and pasted runmacro.exe file from another folder and it worked!! Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com -Original Message- From: Shrestha, Manjari R. Sent: Wednesday, February 04, 2009 1:10 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Automated Reports Hello, I am trying to run macro for automating reports and when I run it in Cmd, I get an error message C:\Program Files\ARSystem\My Server\runmacro.exe is not a valid Win32 application. The command I am running is: C:\runmacro -h C:\Documents and Settings\All Users\Application Data\AR System\home\arcmds -i Reporting -x My Server -U username -P password Access is denied. Any idea how I can resolve this? Thanks in advance. Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Peter Romain Sent: Wednesday, September 03, 2008 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: Automated Reports Maybe if instead of: to-file: x:\remedy\filename$TIMESTAMP$.csv you use to-file: x:\remedy\filename$Tm$.csv and pass the parameter Tm set to $TIMESTAMP$ then this might work? Cheers Peter Thanks Peter and others, I tried modifying the macro with $TIMESTAMP$, but when the report was produced it had report$TIMESTAMP$ as the name. I will try the other suggestion. Again, thanks to all. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of P Romain ARSlist Sent: Tuesday, September 02, 2008 4:29 PM To: arslist@ARSLIST.ORG Subject: Re: Automated Reports If you can alter the macros then try adding the timestamp to the 'to-file' parameter, eg to-file: x:\remedy\filename$TIMESTAMP$.csv If you don't like the timestamp format you could build the path and filename in a separate field and pass it to the macro as a parameter. Then the to-file parameter would be, eg to-file: $Filename$ where the Filename variable is set to, for example, x:\remedy\filename 20080902.csv Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: 02 September 2008 20:29 To: arslist@ARSLIST.ORG Subject: Re: Automated Reports Another way would be to rename the file after generating. This way you would not have to change any of your macros. You can generate date info using Set Fields and the MONTH, DAY, and YEAR functions and pass them into a routine that renames the output file. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, September 02, 2008 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Automated Reports I have done this type of thing via perl scripting...create your 'template' macro and have it contain a unique value for the report name...then have perl generate the timestamp that you are looking for...make a copy of the template macro, edit the copy to have a different report name, then execute runmacro with the new macro instead of the template...then you can delete today's macro file. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Randy Simon Sent: Tuesday, September 02, 2008 1:11 PM To: arslist@ARSLIST.ORG Subject: Automated Reports I run a report each day via macros and escalations. The report has a name and it overwrites the previous report every day. Is there a way to have the name of the report end in something like TIMESTAMP so it does not overwrite the older report? CSS 5.0 ARS 6.0 SQL 2005 Randy Simon Remedy Admin Online Resources Corporation STATEMENT OF CONFIDENTIALITY: The information contained in this message or any attachments to this message are intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material as well as being protected from disclosure. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is strictly prohibited. If you received this in error, please contact us immediately and delete the material from any computer. Thank You. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ STATEMENT
Re: Including previous email trails in an outgoing e-mail (U)
Hi Sandra, Thank you for your response, I am using ARS 7.1, patch 3. I have created workflow where the emails coming in get submitted into a staging form. The attachments are also included in this staging form in an attachment pool, from here agents can create a new ticket, update an existing ticket. Once they are ready to reply I have a form which sends a reply but it does not consist of the previous correspondence. Thanks! Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com -Original Message- From: Hennigan, Sandra H CTR OSD-CIO [mailto:sandra.hennigan@osd.mil] Sent: Monday, February 02, 2009 11:21 AM To: Shrestha, Manjari R. Subject: RE: Including previous email trails in an outgoing e-mail (U) UNCLASSIFIED You didn't say what version of ARS you are working. We are using 6.3 with SQL. I suggest saving emails to an attachment pool. Sandra Hennigan OSD Enterprise Remedy Administrator Work Phone: 703-601-0789 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shrestha, Manjari R. Sent: Monday, February 02, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: Including previous email trails in an outgoing e-mail ** Hello All, I am working on automating e-mail. The question I have is what would be the best solution to include the previous e-mail trails in the out going e-mails. I am thinking, I will have to save the previous e-mails in a temp field (diary?). I searched previous posting but could not find any solutions posted. Any input will be much appreciated. Thanks! ARS 7.1 patch 3 Sql Server 2005 Manjari R. Shrestha Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Holiday Humor - Gifts for Men
Thank you so much for this list, I wish I had this list for past 7 years. I looked at the list and most of the presents I bought for my husband was from Do not buy list. No wonder he never uses them .. hehe Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gidd Sent: Friday, December 12, 2008 9:55 AM To: arslist@ARSLIST.ORG Subject: OT:Holiday Humor - Gifts for Men Gifts for Men Christmas is just around the corner so it's time for me to share some gift ideas for those special men in your life! Buying gifts for men is not nearly as complicated as it is for women. Follow these rules and you should have no problems. Rule #1: When in doubt - buy him a cordless drill. It does not matter if he already has one. I have a friend who owns 17 and he has yet to complain. As a man, you can never have too many cordless drills. For that matter any power tool is a good choice. He may not need it, or know what it does, but it will look good hung on the peg board in the garage. Rule #2: If you cannot afford a cordless drill, buy him anything with the word ratchet or socket in it. Men love saying those two words. Hey George, can I borrow your ratchet? OK. Bye-the-way, are you through with my 3/8-inch socket yet? Rule #3: If you are really, really broke, buy him anything for his car. A 99-cent ice scraper, a small bottle of deicer or something to hang from his rear view mirror. Men love gifts for their cars. Rule #4: Do not buy men socks. Do not buy men ties and never buy men bathrobes. If God had wanted men to wear bathrobes, he wouldn't have invented Jockey shorts. Rule #5: You can buy men new remote controls to replace the ones they have worn out. If you have a lot of money buy your man a big-screen TV with the little picture in the corner. Watch him go wild as he flips, and flips, and flips. Rule #6: Do not buy a man any of those fancy liqueurs. If you do, it will sit in a cupboard for 23 years. Real men drink whiskey or beer. Rule #7: Do not buy any man industrial-sized canisters of after shave or deodorant. We do not stink - we are earthy. Rule #8: Buy men label makers. Almost as good as cordless drills. Within a couple of weeks there will be labels absolutely everywhere. Socks. Shorts. Cups. Saucers. Door. Lock. Sink. You get the idea. No one knows why. Rule #9: Never buy a man anything that says some assembly required on the box. It will ruin his Special Day and he will always have parts left over. Rule #10: Good places to shop for men include Northwest Iron Works, Parr Lumber, Home Depot, John Deere, Valley RV Center, and Les Schwab Tire. (NAPA Auto Parts and Sear's Clearance Centers are also excellent men's stores. It doesn't matter if he doesn't know what it is. From NAPA Auto, eh? Must be something I need. Hey! Isn't this a starter for a '68 Ford Fairlane? Wow! Thanks.) Rule #11: Men enjoy danger. That's why they never cook - but they will barbecue. Get him a monster barbecue with a 100-pound propane tank. Tell him the gas line leaks. Oh the thrill! The challenge! Who wants a hamburger? Rule #12: Tickets to a professional sports game (any team within 300 miles) are a smart gift. However, he will not appreciate tickets to A Retrospective of 19th Century Quilts. Rule #13: Men love chainsaws. Never, ever, buy a man you love a chainsaw. If you don't know why - please refer to Rule #8 and what happens when he gets a label maker. Rule #14: It's hard to beat a really good wheelbarrow or an aluminum extension ladder. Never buy a real man a step ladder. It must be an extension ladder. Rule #15: Rope. Men love rope. It takes us back to our cowboy origins, or at least The Boy Scouts. Nothing says love like a hundred feet of 3/8 manilla rope. Rule #16: Clamps. Men can never have enough quick grip clamps. No one knows why Rule #17: Buy your man Duct Tape. This is a man's most universal repair tool. All men know, if you can't fix it, duct it. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Creating an Automated Email System
Hello All, Thank you for answering and the inputs have been helpful to me. I have question regarding to the e-mail attachments, how would I send the attachments to the data form? Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of VanSickle, James W Sent: Thursday, October 30, 2008 11:00 AM To: arslist@ARSLIST.ORG Subject: Re: Creating an Automated Email System I just wanted to add something to the previous suggestion. 4. Create a control form to hold configuration data on how to process incoming mail. The benefit is that items such as group assignment, categories, and priority can be updated through data changes rather than updating workflow itself. The control form allows you to not have to worry about development, testing, approvals, and all the other rigors required when following a normal Release cycle for Form and Workflow changes. A developer at a previous company I worked at did something like this for multiple incoming email accounts. The system was setup for a variety of support groups so they (or automated systems) could open tickets by email. Workflow was also configured to recognize forwarded messages, and setup the ticket's requester as the original sender rather than the individual forwarding the message. This proved very handy for the emails we would get from users who email the developers directly about their problems rather than calling the Help Desk. Hope this helps, James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-399-1254 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mahesh Chandra Sent: Wednesday, October 29, 2008 10:09 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Creating an Automated Email System ** My 2 cents to update an existing ticket from incoming emails. 1. Create a Staging Form that will have all the Incoming Emails. This staging form will have fields - Subject, Message, Incident ID, Task ID, and Service Request ID etc 2. Create Filter(s) that fires on submit with a Run If qualification(s) of INC0% or REQ0% or WO0% or TAS0% or CRQ% parse the respective number (using functions STRSTR, LTRIM, SUBSTR) and set it into the corresponding field. 3. Then, push it to the corresponding work log. This assumes that * The Subject Line of the email will contain Incident/Request/Work Order/Task ID. * It is an ITSM 7 environment. Thanks Mahesh On Wed, Oct 29, 2008 at 7:05 AM, Shrestha, Manjari R. [EMAIL PROTECTED] wrote: ** Hello List, I need some inputs on creating an Automated E-mail application where a Customer sends an ordinary e-mail to an inbox which will be submitted to the ARS Inbox. I am planning to have all the e-mails from this inbox get submitted to a holding form where I can have choice of creating a new ticket, add to existing ticket or deleting the e-mail. I am planning on having a filter fire when a new E-mail arrives so it gets submitted to the Email Holding form where agents can take further actions on the email. Any input will be much appreciated. Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Creating an Automated Email System
Thank you for your replies, Mahesh, unfortunately we do not have ITSM environment and these e-mails will not have SR IDs, these are ordinary e-mails which will be submitted by non Remedy users. Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mahesh Chandra Sent: Wednesday, October 29, 2008 11:09 PM To: arslist@ARSLIST.ORG Subject: Re: Creating an Automated Email System ** My 2 cents to update an existing ticket from incoming emails. 1. Create a Staging Form that will have all the Incoming Emails. This staging form will have fields - Subject, Message, Incident ID, Task ID, and Service Request ID etc 2. Create Filter(s) that fires on submit with a Run If qualification(s) of INC0% or REQ0% or WO0% or TAS0% or CRQ% parse the respective number (using functions STRSTR, LTRIM, SUBSTR) and set it into the corresponding field. 3. Then, push it to the corresponding work log. This assumes that * The Subject Line of the email will contain Incident/Request/Work Order/Task ID. * It is an ITSM 7 environment. Thanks Mahesh On Wed, Oct 29, 2008 at 7:05 AM, Shrestha, Manjari R. [EMAIL PROTECTED] wrote: ** Hello List, I need some inputs on creating an Automated E-mail application where a Customer sends an ordinary e-mail to an inbox which will be submitted to the ARS Inbox. I am planning to have all the e-mails from this inbox get submitted to a holding form where I can have choice of creating a new ticket, add to existing ticket or deleting the e-mail. I am planning on having a filter fire when a new E-mail arrives so it gets submitted to the Email Holding form where agents can take further actions on the email. Any input will be much appreciated. Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Creating an Automated Email System
Hello List, I need some inputs on creating an Automated E-mail application where a Customer sends an ordinary e-mail to an inbox which will be submitted to the ARS Inbox. I am planning to have all the e-mails from this inbox get submitted to a holding form where I can have choice of creating a new ticket, add to existing ticket or deleting the e-mail. I am planning on having a filter fire when a new E-mail arrives so it gets submitted to the Email Holding form where agents can take further actions on the email. Any input will be much appreciated. Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
When a filter Guide is called, it neither sees the filters nor the label in the Guide
Hello, I have a guide that has just one filter, I tried calling the Filter Guide with the Guide label as well as without the Guide label. But But I get: FLTR -- Passed -- perform actions FLTR 0: Goto Guide Label FLTR Not in the guide, goto guide label action ignored When I remove the Guide label I get a return from the Guide but it does not go to Filter. ARS Version 7.1 patch 3 SQL 2005 Any input will be much appreciated. Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: When a filter Guide is called, it neither sees the filters nor the label in the Guide
Hi Gary, I did re-check to make sure I was calling the correct filter and made sure the filterGuide is the correct one. Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, September 29, 2008 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: When a filter Guide is called, it neither sees the filters nor the label in the Guide Manjari I just want to ask the obvious question to get it out of the way. Are you certain that you are calling the correct filter, and using the correct name? I'm just eliminating the Is your computer plugged in question. Thanks. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shrestha, Manjari R. Sent: Monday, September 29, 2008 8:50 AM To: arslist@ARSLIST.ORG Subject: When a filter Guide is called, it neither sees the filters nor the label in the Guide ** Hello, I have a guide that has just one filter, I tried calling the Filter Guide with the Guide label as well as without the Guide label. But But I get: FLTR -- Passed -- perform actions FLTR 0: Goto Guide Label FLTR Not in the guide, goto guide label action ignored When I remove the Guide label I get a return from the Guide but it does not go to Filter. ARS Version 7.1 patch 3 SQL 2005 Any input will be much appreciated. Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
When I reboot my server Windows 2003, it takes 20 minutes to startup
Hello, When I reboot my server Windows 2003, it takes 20 minutes to startup. When I checked the event log I found the above error 390600 : Failure during SQL operation to the database (ARERR 552) and Cannot open database ARSystem requested by the login. The login failed. (SQL Server 4060) I am thinking this is because of dependencies of SQl server on Remedy and Remedy on SQL. I would appreciate any information on how to resolve the issue. Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Migrator in 7.x
I have a question, we have Migrator license which has not been used so I was think about installing the migrator but my question is where should I install it? In the production server or in the test server? Any ideas? Thanks! Manjari R. Shrestha Junior Programmer Analyst From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Thursday, August 28, 2008 9:17 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x It could be that one of the BMC rivals (i.e. CA, HP, IBM) are starting this kind of rumors... kinda like a FUD (fear, uncertainty, doubt) strategy. I wouldn't be surprised a bit! When a senseless rumor like that gets started, you always have to ask, who benefits?? -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Thu 08/28/08 4:01 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Migrator in 7.x Chris is correct. I'm not sure who or what is stating that Remedy Migrator is not supported in 7.x (ITSM or AR System), but it's certainly not the case. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Salary in Bay Area
Hello, I have been working as remedy Developer for the past one year and have upgraded the ARS in our company from 5.1.2 to 7.1. We have only Home grown applications. I have built couple of applications. While we are on the subject, I could not help asking how much salary do I deserve in Washington DC area? :-) I have Computer Science degree from Virginia Tech, but I was asked to be a Remedy developer only a year ago. Thanks! Manjari R. Shrestha Junior Programmer Analyst From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel Sent: Thursday, August 07, 2008 12:28 AM To: arslist@ARSLIST.ORG Subject: Re: Salary in Bay Area Joe, what's the current bill rate and pay rate for Remedy consultants in SE Florida? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tortolero, Joseph Sent: Wednesday, August 06, 2008 7:17 AM To: arslist@ARSLIST.ORG Subject: Re: Salary in Bay Area ** Shawn, Right ON! Remedy peeps...good Remedy peeps should NOT devalue themselves...if you are willing to take 50-60 an hour you are screwing everyone by giving away your HARD earned money and devaluing our profession. The bar should be set at 100 minimum an hour. And Shawn is COMPLETELY correct about that 15%, in fact I go 12% tops. Anything more then that and you are getting robbed. It's not like we don't get 10-15 calls a week with job offers...we are needed and will be needed...set the standard, maintain the standard. Thank you, -j Joe Tortolero Remedy Consultant Desk - 561-682-2780 Cell - 561-665-1363 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Tuesday, August 05, 2008 5:11 PM To: arslist@ARSLIST.ORG Subject: Re: Salary in Bay Area That's strange but it makes sense that the bay area would pay less than the rest of the country due to an overabundance of Remedy people. You can probably get six figures as a Remedy developer with more than ten years just about anywhere in the U.S. if you are working on ITSM, although no person with that much experience should even be supporting a home grown system for less than $80k/year anywhere. You can get that much at a job in Oklahoma or Ohio, which have much lower costs of living than the bay area. It's all about supply and demand though, so if you want to be paid well you have to live somewhere that has very few Remedy people available, and a lot of companies making decent money so they can pay a decent salary too. As far as consulting, with 10 years of experience I would suggest looking at a minimum of $125/hour. I know BMC charges twice that for their senior people, and a lot of the major Remedy consulting firms charge similar rates. Any consulting firm that keeps more than 15% or $15/hour from your rate (depending on whether you are making more or less than $100/hr) is keeping too much. When I first did consulting I was ripped off a few times because I went through too many layers, where you have a small consulting firm taking 15%, who has a deal with a larger consulting firm taking 15%, who then deals directly with the client. In fact, I remember working with a guy who was being paid less than $40/hour while the client was paying $150/hour only because he had three or four consulting firms in the middle who each took their cut. When consulting, always ask who the direct client is, and if they refuse to tell you or if they tell you the name of another consulting company, don't let them submit your information to the client. Shawn Pierson __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpg
Re: After server reboot the status of the Remedy service is started, but it has to be restarted in order to login to Remedy(SOLVED)
Thank you Gary and Danny, I followed Gary's advice and it has solved my issue. Thanks! Manjari R. Shrestha Junior Programmer Analyst From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, July 28, 2008 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: After server reboot the status of the Remedy service is started, but it has to be restarted in order to login to Remedy I have had this problem, and noticed that, according to the remedy logs, that remedy was unable to talk to sql server. I realized then that windows was saying sql server was up before it really was ready to receive connections. I also noticed that sql server agent had a dependency of sql server, and that sql server agent took around 10 - 30 seconds to come up. So, I set sql server agent as a dependency for remedy instead of setting sql server. This seemed to fix the problem, because it gave sql server another 10+ seconds to come up before remedy tried to connect. There is a registry key that you can use to set this up, it is as follows: HKEY_LOCAL_MACHINE SYSTEM CURRENTCONTROLSET SERVICES BMC ACTION REQUEST SYSTEM SERVER DEPENDONSERVICE SQLSERVERAGENT Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shrestha, Manjari R. Sent: Monday, July 28, 2008 10:23 AM To: arslist@ARSLIST.ORG Subject: After server reboot the status of the Remedy service is started, but it has to be restarted in order to login to Remedy Hello, After upgrading Remedy to 7.1, when I reboot the server it takes almost half an hour for the server to come up and the status of Remedy service is started but I have to restart the service manually again for users to be able to login, any idea why this would happen? Thanks in advance. Windows 2003 ARS version 7.1 SQL 2005 Manjari R. Shrestha __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html_Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1(SOLVED)
Thank you Susan, Shawn and Carey for your input, I went ahead and upgraded the user tool to 7.1 :-). Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Monday, July 28, 2008 7:07 PM To: arslist@ARSLIST.ORG Subject: Re: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1 ** Manjari, That was our strategy when we upgraded from 5.1.2 to 7.0.1P3 and it caused us a tremendous amount of grief. It worked in the past to keep an older version of the user tool but with this combination it was terrible. Something in the login process would cause issues and threads would generate once the error was produced. Once it generated the max number of threads to our oracle database we stopped working.We were restarting remedy services 10-12 times a day. Working with bmc it took us 3 weeks to figure out it was the user tool and once we starting upgrading them the problem went away. You should find numerous posts under my name regarding our upgrade from June, 2007. You may not have the same issues. Susan On Mon, Jul 28, 2008 at 7:10 AM, Shrestha, Manjari R. [EMAIL PROTECTED] wrote: ** Hello, I have upgraded ARS server from 5.1.2 to 7.1. Can we use client 5.1.2 with the upgraded server? I am planning to upgrade the client as well but wanted to wait for few weeks just to be on the safe side. Please advise. Thanks! Manjari R. Shrestha __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1
Hello, I have upgraded ARS server from 5.1.2 to 7.1. Can we use client 5.1.2 with the upgraded server? I am planning to upgrade the client as well but wanted to wait for few weeks just to be on the safe side. Please advise. Thanks! Manjari R. Shrestha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
After server reboot the status of the Remedy service is started, but it has to be restarted in order to login to Remedy
Hello, After upgrading Remedy to 7.1, when I reboot the server it takes almost half an hour for the server to come up and the status of Remedy service is started but I have to restart the service manually again for users to be able to login, any idea why this would happen? Thanks in advance. Windows 2003 ARS version 7.1 SQL 2005 Manjari R. Shrestha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
How to handle licensesing process when upgrading from 5.1.2 to 7.1
Hello, I am upgrading our ARS from 5.1.2 to 7.1 and had a question about the correct way or stage of applying the licenses. We are upgrading the Remedy in a new server and we are also upgrading the database from SQL 2000 to 2005. New Server Windows 2003 SQl 2005 ARS 7.1 Please advise. Thanks in advance. Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
When to apply license in 7.1 while upgrading so User Form does not get reset
Hello, I am working on upgrading 5.1.2 to 7.1. On my last try, when I applied license to 7.1 at the end of the upgrade, the user form got reset and all the users as well as the permissions of the form were deleted. Is there a way I can upgrade to 7.1 and not loose these data? My server is Windows 2003 and I am also upgrading SQL 2000 to SQL 2005 database. Thanks in advance. Manjari R. Shrestha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RESOLVED: Problem with E-mail Engine Upgrade from 5.1.2 to 6.3
Cliff and Fred, You were right, I had to delete all the Email forms from 5.1.2 then install E-mail engine 6.3 straight. Also I had installed Java 1.6 and they Support asked me to use Java 1.4. Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 [EMAIL PROTECTED] From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Cliff A Sent: Wednesday, January 16, 2008 10:52 AM To: arslist@ARSLIST.ORG Subject: Re: Problem with E-mail Engine Upgrade from 5.1.2 to 6.3 What OS are you running? I found that for Windows server I additionally had to uninstall the email engine via the add/remove programs. The email engine is then just a straight install. NB You have to re configure with your original settings. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shrestha, Manjari R. Sent: 16 January 2008 15:11 To: arslist@ARSLIST.ORG Subject: Problem with E-mail Engine Upgrade from 5.1.2 to 6.3 ** Hello all, I had no problem upgrading Remedy 5.1.2 to 6.3 except the e-mail engine. I read the previous thread where it was said that I will have to manually delete all the e-mail forms. I did this but still was not able to upgrade. Please advise how I should go about upgrading the e-mail engine. Thanks in advance. Thanks! Manjari R. Shrestha __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Problem with E-mail Engine Upgrade from 5.1.2 to 6.3
Hello all, I had no problem upgrading Remedy 5.1.2 to 6.3 except the e-mail engine. I read the previous thread where it was said that I will have to manually delete all the e-mail forms. I did this but still was not able to upgrade. Please advise how I should go about upgrading the e-mail engine. Thanks in advance. Thanks! Manjari R. Shrestha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
An unhandled win32 exception occurred in emaild.exe
Hello All, I am trying to install e-mail engine for version 6.3 in the process of upgrade and I am getting the error An unhandled win32 exception occurred in emaild.exe. I have already installed AR clients. I entered a ticket for BMC but have not heard back. I also uninstalled VS 2005 thinking that might have done it. But now I am still getting the error. If you could provide any insight, it would be great. Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Arerr 1950: Error loading menu
ARS 5.1.2 on Win 2000 with SQL 2000 SP3 In the middle of routine work yesterday our remedy server began throwing error Arerr 1950: Error loading menu. The error does not seem to be appearing for all the agents, only few. I looked at the memory and they have plenty unused. Any advise would be greatly appreciated. Error loading menu Character menu expansion failed in the symbols library; the menu did not load. This is often caused by a lack of space in the Windows resource heap when loading large menus. Thanks! Manjari R. Shrestha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Field not showing up in Report.
Hello List, I am trying to create a report and all the fields comes up except last name and first name , I checked the permission and both fields have proper permission, Any thoughts? Thanks! Manjari R. Shrestha Junior Programmer Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Syntax error converting the varchar value to a column of data type int.
Hello List, I am trying to create a report where it will count the number of results with the following SQL command and am getting error. I am trying to set the value returned by this command in a integer variable through an active link. SELECT count(*) from HIC_Survey_Results where (Create_Date = $ztmpStartDate$ AND Create_Date = $ztmpEndDate$ AND Knowledge = 'Excellent') Below is the error I am getting on the SQL log: SQL TID: 007688 RPC ID: 037627 Queue: Admin Client-RPC: 390600USER: ranjanm/* Thu Oct 04 2007 07:47:42.5260 */ SQL Trace Log -- ON SQL TID: 008140 RPC ID: 037644 Queue: List Client-RPC: 390620USER: ranjanm/* Thu Oct 04 2007 07:47:46.9950 */ SELECT actlinkId from actlink where name = 'HIC:SurveyStats-CalculateKnowledge - SetKnowledgeCounts' SQL TID: 008140 RPC ID: 037644 Queue: List Client-RPC: 390620USER: ranjanm/* Thu Oct 04 2007 07:47:46.9950 */ SELECT assignShort,assignLong FROM actlink_set WHERE actlinkId = 3011 AND actionIndex = 0 SQL TID: 008140 RPC ID: 037644 Queue: List Client-RPC: 390620USER: ranjanm/* Thu Oct 04 2007 07:47:46.9950 */ BEGIN TRANSACTION SQL TID: 008140 RPC ID: 037644 Queue: List Client-RPC: 390620USER: ranjanm/* Thu Oct 04 2007 07:47:46.9950 */ SELECT count(*) from HIC_Survey_Results where (Create_Date = 1188619200 AND Create_Date = 1191211200 AND Knowledge = 'Excellent') SQL TID: 008140 RPC ID: 037644 Queue: List Client-RPC: 390620USER: ranjanm/* Thu Oct 04 2007 07:47:46.9950 */ *** ERROR *** Syntax error converting the varchar value 'Excellent' to a column of data type int. (SQL Server 245) SQL TID: 008140 RPC ID: 037644 Queue: List Client-RPC: 390620USER: ranjanm/* Thu Oct 04 2007 07:47:46.9950 */ ROLLBACK TRANSACTION SQL TID: 008140 RPC ID: 037644 Queue: List Client-RPC: 390620USER: ranjanm/* Thu Oct 04 2007 07:47:46.9950 */ *** ERROR *** The ROLLBACK TRANSACTION request has no corresponding BEGIN TRANSACTION. (SQL Server 3903) SQL TID: 007380 RPC ID: 037645 Queue: List Client-RPC: 390620USER: Remedy Application Service /* Thu Oct 04 2007 07:48:05.7280 */ SELECT TOP 101 T310.C1,C18092,C18090,C18099,C18083 FROM T310 WHERE (((T310.C18093 = 'ID001279D4E3149QWVRgQK4BAAMQAA') AND (T310.C18099 = 1)) AND (T310.C18092 = 1)) ORDER BY 1 ASC Thanks in advance. Manjari R. Shrestha Junior Programmer Analyst From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Pickering, Christopher Sent: Wednesday, August 15, 2007 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Deleting Users Katherine, Try running the Remedy Configuration Manager first. Once open go to the Support Specifics Tab, select step 1 and select the group, go to the show people in group tab, the individual still showing should appear. If so, delete, if not then you need the find the SHR:Assignment form, which is a back end form. Search there for the individuals login or last name, then delete. C From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner Sent: Wednesday, August 15, 2007 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Deleting Users ** DUH, Sorry I am using AR 6.3 across the board. On 8/15/07, Pickering, Christopher [EMAIL PROTECTED] wrote: Katherine, What ARS version, what ITSM version? C From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner Sent: Wednesday, August 15, 2007 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: Deleting Users ** I checked the Support Staff Skills and nothing. I am looking for the SHR:Assignment form and I cant find that form. On 8/15/07, Ostwinkle, Mary - ITSD [EMAIL PROTECTED] wrote: ** Check Individual Support Staff Skills in Configuration Manager. Mary From: Action Request System discussion list(ARSList) [mailto: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Katherine __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Syntax error converting the varchar value to a column of data type int(RESOLVED)
Thank you Kaiser. Manjari R. Shrestha Junior Programmer Analyst -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, October 04, 2007 8:39 AM To: arslist@ARSLIST.ORG Subject: Re: Syntax error converting the varchar value to a column of data type int. Your Knowledge field looks like it's a radio button or a dropdown field. A radio button or dropdown's value is stored as an integer in the underlying DB. Your query should be something like this: SELECT count(*) from HIC_Survey_Results where (Create_Date = 1188619200 AND Create_Date = 1191211200 AND Knowledge = 1) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shrestha, Manjari R. Sent: Thursday, October 04, 2007 6:54 AM To: arslist@ARSLIST.ORG Subject: Syntax error converting the varchar value to a column of data type int. ** Hello List, I am trying to create a report where it will count the number of results with the following SQL command and am getting error. I am trying to set the value returned by this command in a integer variable through an active link. SELECT count(*) from HIC_Survey_Results where (Create_Date = $ztmpStartDate$ AND Create_Date = $ztmpEndDate$ AND Knowledge = 'Excellent') Below is the error I am getting on the SQL log: SQL TID: 007688 RPC ID: 037627 Queue: Admin Client-RPC: 390600USER: ranjanm/* Thu Oct 04 2007 07:47:42.5260 */ SQL Trace Log -- ON SQL TID: 008140 RPC ID: 037644 Queue: List Client-RPC: 390620USER: ranjanm/* Thu Oct 04 2007 07:47:46.9950 */ SELECT actlinkId from actlink where name = 'HIC:SurveyStats-CalculateKnowledge - SetKnowledgeCounts' SQL TID: 008140 RPC ID: 037644 Queue: List Client-RPC: 390620USER: ranjanm/* Thu Oct 04 2007 07:47:46.9950 */ SELECT assignShort,assignLong FROM actlink_set WHERE actlinkId = 3011 AND actionIndex = 0 SQL TID: 008140 RPC ID: 037644 Queue: List Client-RPC: 390620USER: ranjanm/* Thu Oct 04 2007 07:47:46.9950 */ BEGIN TRANSACTION SQL TID: 008140 RPC ID: 037644 Queue: List Client-RPC: 390620USER: ranjanm/* Thu Oct 04 2007 07:47:46.9950 */ SELECT count(*) from HIC_Survey_Results where (Create_Date = 1188619200 AND Create_Date = 1191211200 AND Knowledge = 'Excellent') SQL TID: 008140 RPC ID: 037644 Queue: List Client-RPC: 390620USER: ranjanm/* Thu Oct 04 2007 07:47:46.9950 */ *** ERROR *** Syntax error converting the varchar value 'Excellent' to a column of data type int. (SQL Server 245) SQL TID: 008140 RPC ID: 037644 Queue: List Client-RPC: 390620USER: ranjanm/* Thu Oct 04 2007 07:47:46.9950 */ ROLLBACK TRANSACTION SQL TID: 008140 RPC ID: 037644 Queue: List Client-RPC: 390620USER: ranjanm/* Thu Oct 04 2007 07:47:46.9950 */ *** ERROR *** The ROLLBACK TRANSACTION request has no corresponding BEGIN TRANSACTION. (SQL Server 3903) SQL TID: 007380 RPC ID: 037645 Queue: List Client-RPC: 390620USER: Remedy Application Service /* Thu Oct 04 2007 07:48:05.7280 */ SELECT TOP 101 T310.C1,C18092,C18090,C18099,C18083 FROM T310 WHERE (((T310.C18093 = 'ID001279D4E3149QWVRgQK4BAAMQAA') AND (T310.C18099 = 1)) AND (T310.C18092 = 1)) ORDER BY 1 ASC Thanks in advance. Manjari R. Shrestha Junior Programmer Analyst From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Pickering, Christopher Sent: Wednesday, August 15, 2007 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Deleting Users Katherine, Try running the Remedy Configuration Manager first. Once open go to the Support Specifics Tab, select step 1 and select the group, go to the show people in group tab, the individual still showing should appear. If so, delete, if not then you need the find the SHR:Assignment form, which is a back end form. Search there for the individuals login or last name, then delete. C From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner Sent: Wednesday, August 15, 2007 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Deleting Users ** DUH, Sorry I am using AR 6.3 across the board. On 8/15/07, Pickering, Christopher [EMAIL PROTECTED] wrote: Katherine, What ARS version, what ITSM version? C From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner Sent: Wednesday, August 15, 2007 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: Deleting Users ** I checked the Support Staff Skills and nothing. I am looking for the SHR:Assignment form and I cant
Can a qualification be included in a Submit template
Hello List, I have a .Net application which sends an e-mail template once the Customers (who do not have access to remedy) complete the Survey to E-mail Engine. I am using a submit action in the template. Is there a way to put in a qualification in the submit template that will see if the Request ID for the ticket exists and if it does then only it will push in the values? Or is there a workflow I can create to get the same result. I asked the Support and they informed me that the submit action does not have any such capability. Right now the problem I am facing is, I am sending the Request ID for the ticket but if someone changes the Request ID, it will still submit the survey to the survey form, which is scary. Please advise. Thanks! Manjari ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Can a qualification be included in a Submit template
Stephen, The problem I have is that the .NET database and the Remedy database will not be residing at the same network. That way I do not see how the web application can update remedy database. Unfortunately we do not have mid-tier and are not web enabled. Manjari New to Remedy:-). From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Friday, September 14, 2007 8:28 AM To: arslist@ARSLIST.ORG Subject: Re: Can a qualification be included in a Submit template Manjari, One approach to accomplish your goal is with a web application. The email would post to the web app. The web app would lookup the Request ID in Remedy. If the Request ID is valid, then proceed with the submit to the Survey form. If not, then display a message to the user. I use this here with approvals. When someone needs access to an application or server Remedy sends out a chain of approval emails. Each recipient selects either Approve or Deny with optional comments, and then clicks the Submit button (inside the email). The response is captured by an ASP.Net app that updates Remedy. Stephen Remedy Skilled Professional From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shrestha, Manjari R. Sent: Friday, September 14, 2007 8:03 AM To: arslist@ARSLIST.ORG Subject: Can a qualification be included in a Submit template Hello List, I have a .Net application which sends an e-mail template once the Customers (who do not have access to remedy) complete the Survey to E-mail Engine. I am using a submit action in the template. Is there a way to put in a qualification in the submit template that will see if the Request ID for the ticket exists and if it does then only it will push in the values? Or is there a workflow I can create to get the same result. I asked the Support and they informed me that the submit action does not have any such capability. Right now the problem I am facing is, I am sending the Request ID for the ticket but if someone changes the Request ID, it will still submit the survey to the survey form, which is scary. Please advise. Thanks! Manjari __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Filter to check the last E-mail sent is not working
Hello List, I am trying to create a filter that checks the last e-mail sent date and it the date more than 14 days or if e-mail has been never sent before that the filter should fire. I am using the Run if below but it fires even if the Last E-mail Sent is less than 14 days. Please advise. (( 'DB.Last E-mail Sent Date' = $NULL$ ) OR ( 'DB.Last E-mail Sent Date ' = ($TIMESTAMP$ - 1209600))) Thank you, Manjari ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Filter to check the last E-mail sent is not working(RESOLVED)
Thank you L.J. It worked. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, September 11, 2007 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: Filter to check the last E-mail sent is not working Your qualification is asking for any record where the Last E-mail Sent Date I = 14 days ago...I think you meant = -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shrestha, Manjari R. Sent: Tuesday, September 11, 2007 7:48 AM To: arslist@ARSLIST.ORG Subject: Filter to check the last E-mail sent is not working Hello List, I am trying to create a filter that checks the last e-mail sent date and it the date more than 14 days or if e-mail has been never sent before that the filter should fire. I am using the Run if below but it fires even if the Last E-mail Sent is less than 14 days. Please advise. (( 'DB.Last E-mail Sent Date' = $NULL$ ) OR ( 'DB.Last E-mail Sent Date ' = ($TIMESTAMP$ - 1209600))) Thank you, Manjari ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Missing Modify Key, unable to execute Instructions.
Hello List, I am trying to modify a record with an e-mail template and am getting the error: Missing Modify Key, unable to execute Instructions. I have included the key in the template. Please advise. Schema: Form Modify Key: Ax3Ruk Action: Modify Format: Short Thanks! Manjari R. Shrestha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Using Random numbers in Remedy to send Survey instead of using the SR ID
Thank you so much Robert... this information has been most helpful. -Original Message- From: Babineau, Robert (xwave) [mailto:[EMAIL PROTECTED] Sent: Friday, July 27, 2007 9:45 AM To: Shrestha, Manjari R. Cc: arslist@ARSLIST.ORG Subject: RE: Using Random numbers in Remedy to send Survey instead of using the SR ID Well, depending on what version of Remedy ARS you are running (I'm assuming 6.3 or better), you can use a field ID of 179 on a character field and give it a length of 38 characters and this value will automatically generate without having to do a run process Application-Generate-GUID. If you don't want to use the field id 179 or you are using a previous version of Remedy ARS, then yes you would use a filter set field action to generate that value. Just remember to put your $PROCESS$ in front of your run process line to trigger it. i.e. GUID_Field = $PROCESS$ Application-Generate-GUID You can then reference your GUID in an email by sending out the text including that field. So, for instance, if you are sending out a URL to the users, you can send: please visit http://yourserver/yourasp.net?GUID=$GUID_Field$ to fill out our survey. When you send that notification email, it will replace the $GUID_Field$ with the actual GUID genereated. Now, you may want to encode the special characters before you send out the email. I know that at least the pound sign (#) gets generated in the GUID. Not sure about other characters. Robert Babineau, P.Eng. xwave, a division of Bell Aliant (506) 658-7995 [EMAIL PROTECTED] Come visit us at www.xwave.com -Original Message- From: Shrestha, Manjari R. [mailto:[EMAIL PROTECTED] Sent: Thursday, July 26, 2007 2:45 PM Subject: Re: Using Random numbers in Remedy to send Survey instead of using the SR ID Hello Robert, Thank you for your answer. Sorry for this question but I am pretty new to Remedy. After your reply I was looking at the Guide and it said that I can use the run process Application-Generate-GUID [GUID prefix] in order to create a GUID. My question is do I use a filter to create a GUID and how would I be able to pass this in the link (to send in the e-mail). We are not web enabled and basically I am creating an ASP.Net application which will send an e-mail to Remedy using a template. Thank you in advance. Manjari R. Shrestha -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Babineau, Robert (xwave) Sent: Thursday, July 26, 2007 1:06 PM To: arslist@ARSLIST.ORG Subject: Re: Using Random numbers in Remedy to send Survey instead of using the SR ID Why not use the GUID field? We expire surveys older than 1 month old and you cannot enter a survey that is already complete. That way the possibility of someone finding a valid survey is pretty low. Robert Babineau, P.Eng. xwave, a division of Bell Aliant (506) 658-7995 [EMAIL PROTECTED] Come visit us at www.xwave.com -Original Message- From: Shrestha, Manjari R. [mailto:[EMAIL PROTECTED] Sent: Thursday, July 26, 2007 1:09 PM Subject: Using Random numbers in Remedy to send Survey instead of using the SR ID Hello List, I am trying to develop Survey Application for our Customers using Remedy (They do not have remedy accounts). Instead of sending a link with SR ID will it be possible to generate a random number in remedy and use that instead of the SRID. Please advise how to do this. Thanks! Manjari R. Shrestha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Using Random numbers in Remedy to send Survey instead of using the SR ID
Hello Robert, Thank you for your answer. Sorry for this question but I am pretty new to Remedy. After your reply I was looking at the Guide and it said that I can use the run process Application-Generate-GUID [GUID prefix] in order to create a GUID. My question is do I use a filter to create a GUID and how would I be able to pass this in the link (to send in the e-mail). We are not web enabled and basically I am creating an ASP.Net application which will send an e-mail to Remedy using a template. Thank you in advance. Manjari R. Shrestha -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Babineau, Robert (xwave) Sent: Thursday, July 26, 2007 1:06 PM To: arslist@ARSLIST.ORG Subject: Re: Using Random numbers in Remedy to send Survey instead of using the SR ID Why not use the GUID field? We expire surveys older than 1 month old and you cannot enter a survey that is already complete. That way the possibility of someone finding a valid survey is pretty low. Robert Babineau, P.Eng. xwave, a division of Bell Aliant (506) 658-7995 [EMAIL PROTECTED] Come visit us at www.xwave.com -Original Message- From: Shrestha, Manjari R. [mailto:[EMAIL PROTECTED] Sent: Thursday, July 26, 2007 1:09 PM Subject: Using Random numbers in Remedy to send Survey instead of using the SR ID Hello List, I am trying to develop Survey Application for our Customers using Remedy (They do not have remedy accounts). Instead of sending a link with SR ID will it be possible to generate a random number in remedy and use that instead of the SRID. Please advise how to do this. Thanks! Manjari R. Shrestha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Using Random numbers in Remedy to send Survey instead of using the SR ID
Hello List, I am trying to develop Survey Application for our Customers using Remedy (They do not have remedy accounts). Instead of sending a link with SR ID will it be possible to generate a random number in remedy and use that instead of the SRID. Please advise how to do this. Thanks! Manjari R. Shrestha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Error EXCEPTION_ACCESS_VIOLATION while setting Incoming mail
Help! I am using MAPI to receive e-mail and getting the following error. Please let me know if you have any information on this issue. Application has started Version: 5.01.02 Using JRE: 1.4.1_01 Checking connection to server: rck-hrsa-web ... loaded library Successfully connected. An unexpected exception has been detected in native code outside the VM. Unexpected Signal : EXCEPTION_ACCESS_VIOLATION occurred at PC Function=HrQueryAllRows+0x9EE Library=C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\MSMAPI32.DLL Current Java thread: at com.remedy.mail.mapi.MAPINative.getMessageTo(Native Method) - locked 06E4E4D8 (a java.lang.Class) at com.remedy.mail.mapi.MAPIMessage.getHeader(MAPIMessage.java:49) at javax.mail.internet.MimeMessage.getAddressHeader(MimeMessage.java:656 ) at javax.mail.internet.MimeMessage.getRecipients(MimeMessage.java:482) at com.remedy.arsys.emaildaemon.ReceiverModule.logMessage(ReceiverModule .java:375) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.jav a:200) - locked 0306B818 (a java.lang.Object) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:267) at java.lang.Thread.run(Unknown Source) Dynamic libraries: 0x0040 - 0x00406000 e:\program files\ar system\AREmail\j2re1.4.1_01\ bin\java.exe 0x6D33 - 0x6D45A000 e:\program files\ar system\AREmail\j2re1.4.1_01\ bin\client\jvm.dll 0x7738 - 0x77412000 C:\WINDOWS\system32\USER32.dll 0x77C0 - 0x77C49000 C:\WINDOWS\system32\GDI32.dll 0x76AA - 0x76ACD000 C:\WINDOWS\system32\WINMM.dll 0x71BC - 0x71BC8000 C:\WINDOWS\system32\rdpsnd.dll 0x771F - 0x77201000 C:\WINDOWS\system32\WINSTA.dll 0x71C4 - 0x71C98000 C:\WINDOWS\system32\NETAPI32.dll 0x76B7 - 0x76B7B000 C:\WINDOWS\system32\PSAPI.DLL 0x6D1D - 0x6D1D7000 e:\program files\ar system\AREmail\j2re1.4.1_01\ bin\hpi.dll 0x6D30 - 0x6D30D000 e:\program files\ar system\AREmail\j2re1.4.1_01\ bin\verify.dll 0x6D21 - 0x6D229000 e:\program files\ar system\AREmail\j2re1.4.1_01\ bin\java.dll 0x6D32 - 0x6D32D000 e:\program files\ar system\AREmail\j2re1.4.1_01\ bin\zip.dll 0x1000 - 0x1000D000 E:\Program Files\AR System\AREmail\arutiljni51.d ll 0x3200 - 0x32017000 E:\Program Files\AR System\AREmail\arutl51.dll 0x71BB - 0x71BB9000 C:\WINDOWS\system32\WSOCK32.dll 0x71C0 - 0x71C17000 C:\WINDOWS\system32\WS2_32.dll 0x71BF - 0x71BF8000 C:\WINDOWS\system32\WS2HELP.dll 0x0B33 - 0x0B3C E:\Program Files\AR System\AREmail\arjni51.dll 0x3800 - 0x380BA000 E:\Program Files\AR System\AREmail\arapi51.dll 0x3600 - 0x36025000 E:\Program Files\AR System\AREmail\arrpc51.dll 0x71F5 - 0x71F58000 C:\WINDOWS\system32\snmpapi.dll 0x71B2 - 0x71B61000 C:\WINDOWS\System32\mswsock.dll 0x76ED - 0x76EFF000 C:\WINDOWS\system32\DNSAPI.dll 0x76F8 - 0x76F88000 C:\WINDOWS\system32\rasadhlp.dll 0x76F7 - 0x76F77000 C:\WINDOWS\System32\winrnr.dll 0x76F1 - 0x76F3E000 C:\WINDOWS\system32\WLDAP32.dll 0x5F27 - 0x5F2C9000 C:\WINDOWS\system32\hnetcfg.dll 0x71AE - 0x71AE8000 C:\WINDOWS\System32\wshtcpip.dll 0x0B55 - 0x0B568000 E:\Program Files\AR System\AREmail\armapi51.dll 0x7753 - 0x775C7000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-C ontrols_6595b64144ccf1df_5.82.3790.2778_x-ww_497C098C\COMCTL32.dll 0x762B - 0x762FA000 C:\WINDOWS\system32\comdlg32.dll 0x7C8D - 0x7D0D4000 C:\WINDOWS\system32\SHELL32.dll 0x7742 - 0x77523000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-C ontrols_6595b64144ccf1df_6.0.3790.2778_x-ww_A8F04F11\comctl32.dll 0x0B77 - 0x0B787000 C:\WINDOWS\system32\odbcint.dll 0x0B79 - 0x0B8EC000 C:\Program Files\Common Files\SYSTEM\MSMAPI\1033 \MSMAPI32.DLL 0x35E8 - 0x35F4 C:\Program Files\Common Files\SYSTEM\MSMAPI\1033 \MAPIR.DLL 0x30C9 - 0x31848000 C:\Program Files\Common Files\Microsoft Shared\o ffice11\mso.dll 0x35AE - 0x35B23000 C:\Program Files\Common Files\SYSTEM\MSMAPI\1033 \EMSABP32.DLL 0x35C3 - 0x35C57000 C:\Program Files\Common Files\SYSTEM\MSMAPI\1033 \EMSUI32.DLL # The exception above was detected in native code outside the VM # # Java VM: Java HotSpot(TM) Client VM (1.4.1_01-b01 mixed mode) # ___ Thanks! Manjari R. Shrestha __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where
