Email StartUp Script
Hi Guys, When i try to start the emaild.sh script I get the below error : Application has started Version: 06.03.00 patch 020 Using JRE: 1.5.0_14 loaded libraryException in thread \"Email Daemon\" java.lang.UnsatisfiedLinkError: /local/0/ar/server/AREmail/libarjni63.so: ld.so.1: java: fatal: libicuucbmc.so.32: open failed: No such file or directory at java.lang.ClassLoader$NativeLibrary.load(Native Method) at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1751) at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1676) at java.lang.Runtime.loadLibrary0(Runtime.java:822) at java.lang.System.loadLibrary(System.java:993) at com.remedy.arsys.api.Proxy.
Re: Read license
Thanks Carey... Sorry to bug the listersI missed out the field permission. On 12/11/07, Suddhasil sircar <[EMAIL PROTECTED]> wrote: > > Hi Lister, > > ARServer: 7.1 patch 6 > > Application server: Windows 2003 server. > > I have a user with read license and added to public group. > > I am not being able to read values from the user form for this perticular > user. All set fields actions where I am trying to set values from the user > form are setting to null even if there is data. I am not facing this in our > UAT where the ARServer is 6.3. > > Did anyone face a similar kind of problem? > > Thanks, > * > > Suddhasil Sircar > * > > -- > Suddhasil Sircar -- Suddhasil Sircar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Read license
Hi Lister, ARServer: 7.1 patch 6 Application server: Windows 2003 server. I have a user with read license and added to public group. I am not being able to read values from the user form for this perticular user. All set fields actions where I am trying to set values from the user form are setting to null even if there is data. I am not facing this in our UAT where the ARServer is 6.3. Did anyone face a similar kind of problem? Thanks, * Suddhasil Sircar * -- Suddhasil Sircar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Email Messages not getting created.
Hi Lister, I am stuck with this issue for a while. The issue is I am not an email when I fire a notify action from a form. If I go to the AR System Email Messages form and create a record, I get the mail. I found that the messages are not getting created in the AR System Email Messages form. This is the last part of the filter log Checking AR System Email GUID Generator (500) --> Failed qualification /* Wed Jun 13 2007 14:44:29.3856 */ End of filter processing (phase 1) /* Wed Jun 13 2007 14:44:29.3895 */Canceled filter processing due to error /* Wed Jun 13 2007 14:44:29.3902 */Stop filter processing Any idea why I am getting this error?? Please reply Remedy version : 6.3 patch 21 Thanks, Suddha -- Suddhasil Sircar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Editing a macro
Hi, I have recorded a macro in which I login to the system and open a form. Then I edited the macro so that it prompts me for my username and password while I run the macro. But, I find that it is not asking me for a username and password. Instead it is logging to the server with the username: '$username$' as a guest user. Is there a way to ask for the username and password while I run the macro? Thanks, Suddha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Help On Deleting Record
Hi Ravi, Instead of '$Create Date$ < ($TIMESTAMP$ - 604800)' try to give the entry id or request id of that schema. Thanks, Suddha On 3/28/07, Ravikumar_Tadi <[EMAIL PROTECTED]> wrote: Hello Listers, I have a requirement to delete records which are 7 days old from a form i.e. FormA on every Saturday 9 AM. I have created an escalation in FormA with run if condition as 'Create Date' < ($TIMESTAMP$ - 604800) and in the if action I have created a run process action with the command as Application-Query-Delete-Entry "$SCHEMA$" $Create Date$ < ($TIMESTAMP$ - 604800) I also used the below command @: Application-Query-Delete-Entry "$SCHEMA$" $Create Date$ < ($TIMESTAMP$ - 604800) But the above command does'nt delete the matching records from FormA. Appreciate any help ASAP. Regards, Ravi Kumar T __20060125___This posting was submitted with HTML in it___ DISCLAIMER: This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: C API not returning value.
Thanks tim i will try that. Yeah you are correct. we are using an unlicensed version. Great. On 3/23/07, Tim Widowfield <[EMAIL PROTECTED]> wrote: If this is an unlicensed server, you may be in the unfortunate situation where you've got one thread. And so the workflow calls the API program, but the workflow itself is blocking the only thread you've got. No matter how long you set the timeout to, it's never enough! Yes, it's happened to me at least once. I'm sure I'm not the only person who's fallen into this little trap, but it me feel really dumb when I realized what was happening... "D'oh!" --Tim - Original Message From: Carey Matthew Black <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Friday, March 23, 2007 9:13:03 AM Subject: Re: [ARSLIST] C API not returning value. Suddha, How much time does this program take to complete? How does that value compare to the ARS Server Timeout setting for Process Timeout? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/23/07, Suddhasil sircar <[EMAIL PROTECTED]> wrote: > ** > > Hi Listers, > > > > I am having problems calling a C API from an Active Link. The main function > of my C program returns an integer value. I am using the printf statement as > stdout. After the program executes, I am trying to gather the output of the > c program and set it to a field ($PROCESS$ @ : with path>). But every time I am getting this error: > > > > ARERR [39] Filter/escalation 'set field' process timed out before completion > (value not changed) > > Set fields active link running a process failed (ARERR 1603) > > > > Did anyone encounter this problem before? The program is running fine from > command prompt. > > > > I am using Remedy version 6.3 > > > > Thanks, > > > > Suddha __20060125___This posting was > submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: C API not returning value.
hi carey, The process doesnt even take half second when we run it from command prompt. The server process timeout is 20 sec. Need help. Thnaks On 3/23/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote: Suddha, How much time does this program take to complete? How does that value compare to the ARS Server Timeout setting for Process Timeout? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/23/07, Suddhasil sircar <[EMAIL PROTECTED]> wrote: > ** > > Hi Listers, > > > > I am having problems calling a C API from an Active Link. The main function > of my C program returns an integer value. I am using the printf statement as > stdout. After the program executes, I am trying to gather the output of the > c program and set it to a field ($PROCESS$ @ : with path>). But every time I am getting this error: > > > > ARERR [39] Filter/escalation 'set field' process timed out before completion > (value not changed) > > Set fields active link running a process failed (ARERR 1603) > > > > Did anyone encounter this problem before? The program is running fine from > command prompt. > > > > I am using Remedy version 6.3 > > > > Thanks, > > > > Suddha __20060125___This posting was > submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: C API not returning value.
Thanks axton. We are doing exactly that. but that is when we are getting this error. On 3/23/07, Axton <[EMAIL PROTECTED]> wrote: Try "$PROCESS$ @@:" in your set field (without the double quotes). Also keep in mind that the forked process will have the same environment as your arforkd process (env vars, limits, etc.). Axton Grams On 3/23/07, Suddhasil sircar <[EMAIL PROTECTED]> wrote: > ** > > Hi Listers, > > > > I am having problems calling a C API from an Active Link. The main function > of my C program returns an integer value. I am using the printf statement as > stdout. After the program executes, I am trying to gather the output of the > c program and set it to a field ($PROCESS$ @ : with path>). But every time I am getting this error: > > > > ARERR [39] Filter/escalation 'set field' process timed out before completion > (value not changed) > > Set fields active link running a process failed (ARERR 1603) > > > > Did anyone encounter this problem before? The program is running fine from > command prompt. > > > > I am using Remedy version 6.3 > > > > Thanks, > > > > Suddha __20060125___This posting was > submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
C API not returning value.
Hi Listers, I am having problems calling a C API from an Active Link. The main function of my C program returns an integer value. I am using the printf statement as stdout. After the program executes, I am trying to gather the output of the c program and set it to a field ($PROCESS$ @ : ). But every time I am getting this error: *ARERR [39] Filter/escalation 'set field' process timed out before completion (value not changed)* *Set fields active link running a process failed (ARERR 1603)* Did anyone encounter this problem before? The program is running fine from command prompt. I am using Remedy version 6.3 Thanks, Suddha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Mid Tier Timestamp
Hi Listers, I have my mid tier in one geographical location and my AR Servers in different geographical locations. I have two AR Servers configured in that particular mid tier. These AR Servers are located in two different geographical locations with different time zone. When I view an existing ticket through web, I see the time stamp based on the mid tiers location. But when I view it from a client, it gives me the time stamp based on the locale I configure. I want to view the AR Servers time stamp from the web when I am viewing an existing ticket. Is there any way to configure the preferred time stamp in mid tier? I am using: AR Server: 5.1.2 Mid Tier: 6.3 IIS: 5 Remedy client: 5.1.2 Thanks, Suddha ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Web Services
I have the same name in the label field as on the web service On 1/19/07, Rick Ponzo <[EMAIL PROTECTED]> wrote: Do you have a different name in the Label field? I believe it will take the name in the Label field over the web service name. Rick Ponzo Integrits Corporation Suddhasil sircar wrote: > ** > Hi Listers, > > I am trying to create Web Services in remedy. It's getting saved but > when I am trying to view the WSDL its giving me this error. > > *ARERR [8804] > The specified container does not exist: TAJ_TEST2 * > > The name of the web service is *TAJ_TEST2* > > Did anybody face this error? > > > > I am using > > Remedy 5.01 > > UNIX Server > > Java 1.4.2_12 > > > > I have set the correct java path and edited the ar.conf file as per > the user manual. > > __20060125___This posting was submitted with HTML > in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Web Services
Hi Listers, I am trying to create Web Services in remedy. It's getting saved but when I am trying to view the WSDL its giving me this error. *ARERR [8804] The specified container does not exist: TAJ_TEST2 * The name of the web service is *TAJ_TEST2* Did anybody face this error? I am using Remedy 5.01 UNIX Server Java 1.4.2_12 I have set the correct java path and edited the ar.conf file as per the user manual. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Validate password through LDAP from a form.
Hi Michiel, I think that is going to validate from the user form. I want the validation to be done through LDAP On 12/5/06, Michiel Beijen <[EMAIL PROTECTED]> wrote: ** Hi there, You can let a user type in his password in a character field and verify it using the Application-Confirm-Password special run process command. Application-Confirm-Password Validates if the password is the password for the current user. For , you can use a reference to field 102, which is the password field. Returns ARERR 4549 or no error: - No error—Indicates success of the password confirmation, with a returned value of NULL. - ARERR 4549—Indicates failure of the password confirmation. Kind regards, -- Michiel On 12/5/06, Suddhasil Sircar <[EMAIL PROTECTED] > wrote: > Hi Listers, > > I am using AR System 5.1 patch 1371. We have LDAP configured in our server > and it's working fine. I have a requirement in which the user will be > asked to enter his password in a form which will be validated through > LDAP. If he passes the validation, a certain set of workflow will follow > otherwise a different set of workflow will follow. How do I tackle this > issue? > > > Thanks, > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Validate password through LDAP from a form.
Hi Listers, I am using AR System 5.1 patch 1371. We have LDAP configured in our server and it's working fine. I have a requirement in which the user will be asked to enter his password in a form which will be validated through LDAP. If he passes the validation, a certain set of workflow will follow otherwise a different set of workflow will follow. How do I tackle this issue? Thanks, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
