ARERR [8762] GetServerInfo Failed to get initialization values.
Just Installed ARS 7.1 P5 on 64 bit OS (Windows 2003 Std Edition) and now Trying to access AR System Administration Console application via Remedy User (7.1 p5) tool to see the configuration and add server license. Received the following Plug-in error: ARERR [8762] GetServerInfo Failed to get initialization values. ARERR[623] Authentication Failed I found BMC KB KM-00025855 which says 2 workarround - 1. adding parameter Server-Plugin-Alias in ar.cfg 2. updating host file with Fully Qualified Domain Name (FQDN). I encountered different error when applied workarround,which is :- ARERR[8203]The Server's RPC version is not supported: RPC programme is unavailable. I have tried downgrading to ARS 7.1 patch 4 but no use. Other observation. -- 1. I can use User Tool to open any form. There is no issue in opening forms and updating or creating entries. 2. When tried logging via mid-tier getting error ARERR[623] Authentication Failed. So can some body provide some hint/clue toward the resolution of this issue? Regards Abdul Ghani Jeddah, Saudi Arabia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Crystal Report Server 11 and Mid-Tier Setup
Hi, Can somebody advice how can I setup mid-tier to run ITSM7 crystal reports? I have tried by referring Chap 10 Configuring the mid-tier to Run reports on the web from 7.0.1 Mid-Tier installation guide but failed to get result. I am still not sure where shall I install Crystal Report Viewer Component , on machine 1 or on machine 3. Plan is to use Crystal Report Server 11. My env setup is:- Machine 1 : Widows 2003 Server /Crystal Report 11 Server /Business Object 11 Machine 2: Red Hat Linux ES 4/AR System 7.1 and ITSM7 Machine 3 : Red Hat Linux ES 4/Mid-Tier 7.0.1 Machine 4: Windows 2003 Server /Oracle 10 g Regards Abdul Ghani Pune, India ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier Copy to New
Hi Lisa, Copy to New is not available even in Mid-Tier 7.1. Regards Abdul Ghani On 9/21/07, Kemes, Lisa [EMAIL PROTECTED] wrote: Is this available yet? Has it ever been available? We are on Mid Tier 7.0.1 Patch 3 and AR Server 7.0.1 Patch 3, both Windows 2003 servers. Thanks! Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Problem ---- Too slow server - please throw your suggestions urgent
Hi Naveen, I SQL/filter log may help. Please share. Regards Abdul Ghani On 9/2/07, Naveen Kaushik [EMAIL PROTECTED] wrote: ** Hi All, I am working on ARS system 5.1.2 (two servers DSOed), Mid-tier 6.0.1, SQL Server 2000. I am working on an integration project with Lotus notus, workflow is running perfect – no issues at all. Problem is – there is a lot of restructuring in groups/user/CTIs everything a remedy guy can dream of took place. Seeing the performance cause opnly I moved data on three different days. New data on Friday, Modifications on Saturday and deletion today (4-7am IST – 11 hours ago). When system is made available for user it's not allowing even a single ticket to be created on helpdesk form. Each time a dabase timedout like message is thrown. Remedy is playing in its own home and doesn't allowing me to knock the door even. I increased threads 3 -4 hours ago by 1 twice, re-indexed the Helpdesk form – but no joy. Analysis of logs depicts the same thing. Please extend your hand to help me out if you could. Thanks and Regards Naveen Kaushik Team Leader Visibility Products HCL Comnet System Service Limited DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- __20060125___This posting was submitted with HTML in it___ -- Best Regards Abdul Ghani Khan Pune, India ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CDM migration from development to production // RESOLVED
Hi All, This issue with CMDB 2.0.1. is a defect ( SW00264937). Solution is given below:- There's an issue where the audit qualification is not properly parsed. To workaround this issue, the audit qualification had to be removed. In the attached XML document, starting at line 43: qualification relationalOperation operationequal/operation left fieldId400127400/fieldId /left right value characterValueBMC.ASSET/characterValue /value /right /relationalOperation /qualification Once the changes were saved the XML document could be imported. Note, the audit qualifications were of course lost and had to be manually added back after the XML import. Regards Abdul Ghani Pune,India ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
CDM migration from development to production
Hi All, Can somebody help to resole the cmdb import problem? I am trying to migrate CMDB CDM from Dev to Prod. Step I am performing are:- 1. Created CDM export from dev server using cmdbdriver. Export file had been created without errors on screen. 2. trying to import on Prod server using cmdbdriver getting following error:- Command: impdf DEFINITION IMPORT Import Item List: Number of import items (0): Import option : Create/Overwrite (1-2) (1): 2 Filename containing import data: /opt/ar/classdef/cdm-dev-classdata-27th-aug1 CMDBImportDef results ReturnCode: ERROR Status List : 1 items Status Struct : Message type : ERROR Message number : 8944 Message: XML Parsing error Appended: line: 939, column 5 Command: Can someone suggest some solution or workarround? Environment Details for Dev/Prod. DB: Oracle 10 G ARS : 7.0.1 P3 CMDB: 2.0.1 P3 OS: RedHat Linux ES Release 4 -- Thanks and Regards Abdul Ghani Cell: 9916711965 The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: User Migration
Hi Mahesh There is no match in licensing between ITSM5.x and ITSM 7.x. This issue you might need to handle manually. Regards Abdul Ghani From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mahesh Patil Sent: Thursday, June 14, 2007 9:47 AM To: arslist@ARSLIST.ORG Subject: User Migration ** Hello List, I am migrating from ITSM 5.x to 7.x to a new box by performing fresh installion ( as the standard practices does not allow to upgrade from 5.x to 7.x), how can I migrate all the users with their licensing information to the new box? Any help is greatly appreciated. Thanks in advance, Manthan Get the Yahoo! toolbar and be alerted to new email http://us.rd.yahoo.com/evt=48225/*http://new.toolbar.yahoo.com/toolbar/ features/mail/index.php wherever you're surfing. __20060125___This posting was submitted with HTML in it___ The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
WEB SERVICE ISSUE ???
this - it always generates them this way. param = new org.apache.axis.description.ParameterDesc(new javax.xml.namespace.QName(urn:ESS_Change_Submit, type), org.apache.axis.description.ParameterDesc.IN, new javax.xml.namespace.QName(http://www.w3.org/2001/XMLSchema http://www.w3.org/2001/XMLSchema ;, string), java.lang.String.class, true, false); Now that would explain why Remedy thinks the parameter is missing. It apparently is looking in the body only, not the header. I went through the stub classes and manually changed all of them to be 'false' so the parameters are in the body. Then it works! Now the question is : Is this a bug in Axis, a bug in Remedy, or both? Should Remedy support having the parameters be in the header (which seems the default for Axis/WSDL2Java at least based on Remedy's WSDL?) At the very least there seems to be a pretty painful incompatibility between Remedy and Axis here. Looking for some relevant repsonse in this concern. Best Regards Abdul Ghani MF The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
CMDB Telco
Hi all Can any body provide some information quickly on CMDB - Telco CDM which is an extension pack from BMC for CMDB ? Regards Abdul Ghani The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid Tier access problems
Hi I was facing this login issue as well but the KB below gave me relief. Regards Abdul Ghani Pune, India From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dave Barber Sent: Thursday, June 07, 2007 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier access problems ** We've checked that one already, we set the password the same on each end during the initial install, so its of little use. Regards Dave On 06/06/07, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: ** Does this help? There is an article from BMC support that references ARERR 9388 (KM-00025800): ARERR 623 and 9388 when logging into Mid-Tier 7.0 as Demo. Categories Installation MidTier P R O B L E M We are receiving ARERR 623 and ARERR 9388 when attempting to log in to Mid-Tier 7.0 as Demo. We can log into the Config, Admin and User Tools with no problem. S O L U T I O N Mid-Tier 7.0 now requires a password in the Admin Tool under File Server Information Connection Settings. This would be the same password that is in the Mid-Tier Configuration Tool on the AR Server setting page for that specific server. If you access the AR Server settings, notice the Admin Password - these 2 Passwords must match, and in Mid-Tier 7.0 a null password is no longer acceptable. Please verify that both these passwords match, then flush the cache, delete the browser cache and try to log in to the Mid-Tier once more. Also, you may need to increase the VM heap size (edit tomcat.sh) to at least 256 MB or more if you continue to receive an out of memory error. Check the Mid-tier 7 release notes as well. HTH, Richard From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Dave Barber Sent: Wednesday, June 06, 2007 10:23 AM To: arslist@ARSLIST.ORG Subject: Mid Tier access problems ** All, We've got an issue getting the mid tier working on our new servers, upon signing on with Demo/blank password, we're getting an ARERR 9388. Have checked the knowledge base articles, and the mid-tier password is definitely setup the same on both the AR Server and the mid tier. Tomcat is running fine, and we can get into the mid tier configuration without any issues. Mid tier is running v7, patch 002, on Tomcat/IIS, on a Win2k3 platform. AR Server is running v7 patch 002, also on Win2K3 (connecting through to a SQL 2005 cluster if thats of any use). Any suggestions as to what/where/how? Regards Dave __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Service terminated
Hi Rogerio Log indicates that server is crashing at RPC# 390635 (List) and 390603 (Escalation). To narrow down problem ,enable user log to watch the user operation at that time by a specific user. This might help. Regards Abdul Ghani Pune, India -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rogerio Sent: Thursday, May 10, 2007 1:59 AM To: arslist@ARSLIST.ORG Subject: Service terminated Hi all, We found some errors in our arerror.log file today: Wed May 09 14:41:01 2007 390635 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed May 09 14:41:01 2007 0xc005 Wed May 09 14:41:01 2007 390635 : AR System server terminated -- fatal error encountered (ARNOTE 21) Wed May 09 14:41:01 2007 390603 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed May 09 14:41:01 2007 Thread Id: 1664 Version: 5.01.02 patch 1484 Oct 26 2005 12:27:46 Code: c005 Operation: read Access Addr: 0001 Stack: Addr: 7C8224B2 Addr: 3E5000F9 This happened before but we couldn't find the root cause. The arsystem service was restarted and got back to normal. Anyone has any idea? ARS 5.1.2 patch 1484 SQL Server 2005 Windows 2003 SP1 Thanks, Rogerio Bronzoni Aguiar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: How to send email notification to a Group ?
Hi Colin Can you send email to both member separately by replacing $Assigned Group$ with email address? Regards Abdul Ghani From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Colin Sent: Thursday, May 10, 2007 2:11 AM To: arslist@ARSLIST.ORG Subject: How to send email notification to a Group ? ** Hi Listers, I thought this would be easy, but I cannot figure out the problem. I want my escalation filter to send a Notify email to $Assigned Group$ but no emails go out. I have checked lots of settings, error logs, archives, KB, guides etc. but no luck. Originally I had Mecanism Email, and changed that to User Default. I am not using templates or include fields. I have checked permisions of the group members, and their Default Notification settings The test group I am using only has two members. Any ideas ? TIV Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
[no subject]
Hi Sucharita Enable the Server Statistics recording on from Admin tool-Server information-Advance Tab Default recording interval is 60 second increase this value to avoid any performance issue. Login to User tool. Search for Server Statistics form to view the records(recording). Regards Abdul Ghani Pune,India -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tarun Kumar SHARMA Sent: Tuesday, March 06, 2007 9:46 AM To: arslist@ARSLIST.ORG Subject: Hello, I have the requirement to create dashboard for the floating and fixed license consumption in Remedy. I want to know the name of the form from which i can take this data and create a dashboard. Thanks Regards Sucharita Singhal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Table field behaviour
Anoop You can add a another hidden field with input length 250. Set your bigger field data(truncated) into this field and then use in your table. Field having input length 250 can not be used as a table column. This is ARS limitation. Regards Abdul Ghani Pune, India From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anoop Sasidharan Sent: Thursday, November 23, 2006 3:43 PM To: arslist@ARSLIST.ORG Subject: Table field behaviour ** Listers, I am trying to add a field to a table, but this field's input length is 250 (it is set to 400). Is there any way to add this field ...any workaround? Thanks Anoop Call friends with PC-to-PC calling -- FREE Try it now! http://get.live.com/messenger/overview __20060125___This posting was submitted with HTML in it___ The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: scrolling message in remedy
Title: RE: ARERR 405 exporting Display Only form to .def file ** Hi Jason You can do this in View field. Put your text as a html formatted code in this view field, view fields will translate html tags like web browser. Regards Abdul Ghani Pune,India From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Niu, JasonSent: Friday, October 27, 2006 2:37 AMTo: arslist@ARSLIST.ORGSubject: scrolling message in remedy ** ** Does anyone know a way to display scrolling message in Remedy? Such as NOTICE: There is currently an outage on AMAACK2A102 - Use Maser Ticket 758658, scrolling from right to left Thanks, JasonNiu Remedy Skilled Professional Alliance Bernstein -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Monday, July 10, 2006 5:43 PMTo: arslist@ARSLIST.ORGSubject: Re: ARERR 405 exporting Display Only form to .def file Fred: I might be able to test this in the near future. James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Monday, July 10, 2006 1:58 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 405 exporting Display Only form to .def file ** I think you might be able to change from a core field to some other field. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Monday, July 10, 2006 3:53 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 405 exporting Display Only form to .def file ** Fred: Will this work with a core field? James McKenzie [Information on ARCHGID deleted] -The information contained in this transmission may be privileged andconfidential and is intended only for the use of the person(s) namedabove. If you are not the intended recipient, or an employee or agent responsiblefor delivering this message to the intended recipient, any review, dissemination,distribution or duplication of this communication is strictly prohibited. If you arenot the intended recipient, please contact the sender immediately by reply e-mailand destroy all copies of the original message. Please note that we do not acceptaccount orders and/or instructions by e-mail, and therefore will not be responsiblefor carrying out such orders and/or instructions. If you, as the intended recipientof this message, the purpose of which is to inform and update our clients, prospectsand consultants of developments relating to our services and products, would notlike to receive further e-mail correspondence from the sender, please "reply" to thesender indicating your wishes. In the U.S.: 1345 Avenue of the Americas, New York,NY 10105. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com __20060125___This posting was submitted with HTML in it___
Re: Print Case
** Hi Saji You can find this report as a attachement in "Report" forms. To modify this report, open vendor form "ReportCreater" and modify paramenter as per your requirment.. Regards Abdul Ghani Pune,India From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Philip, Saji LSent: Monday, October 09, 2006 11:57 PMTo: arslist@ARSLIST.ORGSubject: Re: Print Case ** Hey, Michiel Ive tried to locate this report file ( .arr ). I have located a file case_0.arr which contain the parameters mentioned, but I cannot bring it up using the Remedy User tool. It does not see the file. I have check the Active Link HPD:HPD-PrintHPDCase01 and the report its referring to is case . By the way, I am running ARS 6.3 and Help Desk 6.x. Here is the path I am looking at, where I see the file( case_0.arr ) and please let me know if I am looking in the wrong area C:\Program Files\AR System Applications\servername\Remedy Help Desk\en\workflow\printreports_1042507350 Thanks, Saji From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michiel BeijenSent: Monday, October 09, 2006 9:34 AMTo: arslist@ARSLIST.ORGSubject: Re: Print Case ** Hi Saji,This is I guess the same problem as the topic from September 5, called "Adding field to a report". For searching the arslist archives, you can try the website at http://arslist.org It would help if you would state in your email what version of AR System and what application version you are using. You are using Remedy Helpdesk, but I can not tell whether it is v4, v5 or later. Assuming it is v5 or later, there is an active link that runs this report. The report is just a simple remedy .arr file I guess, you can create one yourself using Tools Reporting. Check the active link: HPD:HPD-PrintHPDCase01Find the report, open it in the user tool, add the fields, save the report and put it back.Good luck with your first Remedy steps,Kind regards,Michiel On 10/9/06, Philip, Saji L [EMAIL PROTECTED] wrote: ** Hello all, This is my first post on this list, so please bear with my ignorance. We have Remedy ITSM Help Desk installed and I was trying to tweak the ' Print Case ' button on the Request form. Basically, I wanted to add more fields in the report( which is sent to the printer ). Its pretty comprehensive, but I wanted to include ' Department ' in the report. I have tried reverse engineering to find out where this report lies to make the needed mods, but I am stomped. It seems like a basic .arr file is the one running it, I did find a file called ' case_0.arr ' which contains all the parameters of the printed case( I made the changes to this and it did nothing ). Has anyone played with this button and its associated features? ARS System: 6.3 Help Desk: 6.0 Saji Saji Philip HISD-Technical Support Services [EMAIL PROTECTED] 713-892-7378(SERV) CONFIDENTIALITY NOTICEThis message (including any attachments) contains information that may be confidential. Unless you are the intended recipient (or authorized to receive for the intended recipient), you may not read, print, retain, use, copy, distribute or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and destroy all copies of the original message (including any attachments). __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com __20060125___This posting was submitted with HTML in it___
Re: How to Rest Password for configuration tool
Hi Puneet To reset aradmin ARS dbuser password You can comment out line something similar to Db-password: i+wkl4GoZXIIhTK66rZzK6haCvFwP7NZE5UF in ar.conf and restart ARS Service. System will come up with default password AR#Admin#. Best Regards Abdul Ghani MF Pune,India -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Puneet MALIK Sent: Tuesday, May 09, 2006 12:30 PM To: arslist@ARSLIST.ORG Subject: How to Rest Password for configuration tool Hello All, I have forgot password of configuration tool.. How can I reset the password again? We are running remedy on UNIX boxes. Thanks Regards Puneet Malik ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Retrieve database info using active link
** Hi Veeral Check SQL Table called "Field". This table contains'SchemaID', FieldID, Fieldname etc. You can use Direct SQL to get values from this table 'Field". Best Regards Abdul Ghani MF TIS,Wipro,Pune,India Tel:+91-20-3910 2364 (Direct)/+91-20-22933700 Ext:52364 Fax:+91-20-2293 4092 Cell:+91-9850-9865-33 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Veeral J OzaSent: Thursday, April 27, 2006 10:53 AMTo: arslist@ARSLIST.ORGSubject: Retrieve database info using active link ** Hi, Here is what I am trying to do, I have a menu from which I select a form name, On selecting a form name, I have all the fields name populated on another menu. After selecting a particular field i want to store the database id of that field in a hidden character field. E.g. Menu1-MyApp:Form1 Menu2-Form1:Fieldname zcharfield-databaseid of fieldname selected in menu2. Environment: ARS 6.3 SQL 2000 Server So how do i retrieve the databaseid of the fieldname selected? Kindly help!! Regards, Veeral Oza The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.www.wipro.com__20060125___This posting was submitted with HTML in it___ The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com __20060125___This posting was submitted with HTML in it___
