Re: BMC Service Request Management
We are about to launch into production. A new release of SRM is going to be out soon. Best to wait until then. It's a pretty robust product and really makes the end user experience easier. 2.0 has its bugs and the new 2.1 release will address a lot of issues. [EMAIL PROTECTED] wrote: Is there any one out there who has implemented BMC Service Request Management and is actually using the tool in a production environment? Looking for any installation, user and troubleshooting issues you may have encountered. Scott Parrish IT Prophets, LLC (770) 653-5203 mail2web.com What can On Demand Business Solutions do for you? http://link.mail2web.com/Business/SharePoint ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/BMC-Service-Request-Management-tf4939772.html#a14159335 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Webserver issue.
I thought the recommended config is to have the midtier server as close to the clients as possible. For example. Ohio = midtier for Ohio users India = ar server Where India = midtier and arserver would be very slow for ohio users. Rajesh N wrote: Dear All, I have recently configured a webserver. But the performance which i am getting is very slow. Can anyone tell me some settings that can be done or check so that i can improve the performance. Moreover can some tell me how to remove this error ARERR [9295] Incorrect login parameters. Web page, user, and/or server name(s) must be provided. Arsystem 6.3 midtier 6.3 patch 21 Application server Location : India Midtier webserver : Mason(Ohia State) Regards Important notice:This e-mail and any attachment thereto contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Webserver-issue.-tf4837266.html#a13857951 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Webserver issue.
Sorry my reply was meant for kaiser.. Rajesh N wrote: HI Harry, Thanks for the response, but sorry to say my setup is same as what you have said Regards Rajesh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of harrylee Sent: Tuesday, November 20, 2007 8:09 PM To: arslist@ARSLIST.ORG Subject: Re: Webserver issue. I thought the recommended config is to have the midtier server as close to the clients as possible. For example. Ohio = midtier for Ohio users India = ar server Where India = midtier and arserver would be very slow for ohio users. Rajesh N wrote: Dear All, I have recently configured a webserver. But the performance which i am getting is very slow. Can anyone tell me some settings that can be done or check so that i can improve the performance. Moreover can some tell me how to remove this error ARERR [9295] Incorrect login parameters. Web page, user, and/or server name(s) must be provided. Arsystem 6.3 midtier 6.3 patch 21 Application server Location : India Midtier webserver : Mason(Ohia State) Regards Important notice:This e-mail and any attachment thereto contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Webserver-issue.-tf4837266.html#a13857951 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Important notice:This e-mail and any attachment thereto contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Webserver-issue.-tf4837266.html#a13858502 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Survey Link Issue - Urgent
Hi, I get the same error but the survey response actually still goes through. It's annoying to the user because it doesn't look like it worked but it did. I tried setting the fields to public write access but it still gives that error. Allow anyone to submit is checked (turned on) and it doesn't work. How can I the submit line to the link? Thanks Rami S Ayoub wrote: ** Hi List, I have issue with survey link when it submit to the user by email link below http://remedy-vs/arsys/servlet/ViewFormServlet?form=SRM:Surveyview=RequesterAnswerserver=remedy-vseid=SRV0332 After the user is fill the survey we getting those errors You do not have write license (ARERR 8932) You do not have write access to field Rating (1-10) AREER 330) You do not have write license (ARERR 8932) You do not have write access to field Rating (1-10) AREER 330) Any ideas how to resolve this issue, I have done permission public can change for all form related but still this error is come? Regards, Rami ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/Survey-Link-Issue---Urgent-tf4331651.html#a12356505 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Survey Link Issue - Urgent
I have my permissions set with public but it still doesn't work. I also have the submitter mode to locked. I'm not sure if that makes a difference. Thanks Opela, Gary L Contr OC-ALC/ITMA wrote: Hey, I've gotten this same error before. It turned out the field did not have Public permission on it. So, what I did to make sure there was no issue, was on all fields where users would need to write to, I had to have three things done: Checkmark beside Allow any User to Submit Public Permission Group Explicit MODIFY permission group. In my situation, the users has accounts in Remedy, they were just read-only accounts, so for some reason, I had to grant public access to the field. I had just their group having access, but they were still unable to submit data in these fields until I granted Public. It didn't make sense to me, since I had 'allow any user to submit' marked, and their group had MODIFY access to the fields, but I granted public access and viola... it worked. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of harrylee Sent: Monday, August 27, 2007 3:01 PM To: arslist@ARSLIST.ORG Subject: Re: Survey Link Issue - Urgent Hi, I get the same error but the survey response actually still goes through. It's annoying to the user because it doesn't look like it worked but it did. I tried setting the fields to public write access but it still gives that error. Allow anyone to submit is checked (turned on) and it doesn't work. How can I the submit line to the link? Thanks Rami S Ayoub wrote: ** Hi List, I have issue with survey link when it submit to the user by email link below http://remedy-vs/arsys/servlet/ViewFormServlet?form=SRM:Surveyview=Requ esterAnswerserver=remedy-vseid=SRV0332 After the user is fill the survey we getting those errors You do not have write license (ARERR 8932) You do not have write access to field Rating (1-10) AREER 330) You do not have write license (ARERR 8932) You do not have write access to field Rating (1-10) AREER 330) Any ideas how to resolve this issue, I have done permission public can change for all form related but still this error is come? Regards, Rami ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/Survey-Link-Issue---Urgent-tf4331651.html#a1235650 5 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/Survey-Link-Issue---Urgent-tf4331651.html#a12357030 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Tomcat and IIS6 on Win2003 Server
Hi, I think you have to modify the /install dir/conf/server.xml file. There is an attribute called Connector port = 8080. Change that to port = 80. [EMAIL PROTECTED] wrote: Hopefully, someone out there can help. I have a new server installation where the redirect for the tomcat jsp engine will not redirect from port 8080 to port 80. Mid-Tier 7.01p1 runs, however I have to use http://localhost:8080/arsys;. I should be able to use http://localhost/arsys;. What I have done. Created the ISAPI redirect on the the Web Sites entry in the IIS Admin. Verified that the Jakarta is showing in an active status (running). Ensured that IUSR has permissions to the directory where the isapi_redirect.dll resides. Under the Web Service Extensions I have Allowed all Unknown ISAPI plugins. Created a Jakarta Plugin and Allowed it. Would love to hear some ideas. Thanks, Dave - Ready for the edge of your seat? Check out tonight's top picks on Yahoo! TV. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/Tomcat-and-IIS6-on-Win2003-Server-tf3903511.html#a11293807 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: [9295] LDAP issue with 7.0.1 Patch 1?
This has been resolved. The issue was that in the ar.cfg file there was a line that interfered with the LDAP plugin. Plugin: arealdap.dll Plugin: areahub.dll The first line was interfering with the multiLDAP check. Once arealdap.dll was removed, things were working as normal. strauss wrote: Our issue was that on 7.0.1 and 7.0.1.001 the SSL certificate function of AREA that had been working in 7.0 stopped working. It is still broken. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of harrylee Sent: Wednesday, March 07, 2007 2:40 PM To: arslist@ARSLIST.ORG Subject: LDAP issue with 7.0.1 Patch 1? Hi, Does anyone have an issue with their AREA LDAP authenication after patching to patch 1 for ARsystem 7.0.1? My place here as 2 LDAPs we authenticate to. One Edirectory and an Active Directory. ED is the first place Remedy checks then it is AD. However, since the patch it seems that Remedy can't/won't check AD which is the 2nd place to check. I redid the Area LDAP config and still not working. Anyone else encountering this? -- View this message in context: http://www.nabble.com/LDAP-issue-with-7.0.1-Patch-1--tf3364778.html#a936 1630 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/LDAP-issue-with-7.0.1-Patch-1--tf3364778.html#a9440234 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: [9295] ITSM 7.X Incident - Time Spent Tracking
Hi, There is a canned report called Assignment Log Data Group Assignment to Incidents. I haven't really looked at it. But looking at it briefly now it looks like it tracks time according to when it changes Assigned Group and/or Status. There is another section in the HPD:Help Desk form that allows time tracking but I haven't really used or looked at it yet. Hope that helps. Lammey, Peter A. wrote: We are looking into upgrading our Remedy server and ITSM applications this year to 7.X. One feature that our users are now asking for is a way to track total time spent on incident tickets and they need a way to determine when the user entered in the time spent on a ticket. Some of our users use Planview to track the time they spent on Remedy tickets per day and by week so when a user puts in that they have worked 1 hour on a ticket on one day and 2 hours on a different day, management wants a way to be able to verify that the time they entered in Planview is the same as the Total Time Spent that they entered into Remedy. We do not have environment up and running with ARS 7.X and ITSM 7.02 so all I can determine with this is based on the Incident User Guide which seems to indicate that there is an Assignment log with records in a Assignment Log form being created for the ticket. Does anyone know if this is true? And if so, are there reports that come with ITSM 7.02 that can report against a join between Incident and this Assignment Log form? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://www.nabble.com/ITSM-7.X-Incident---Time-Spent-Tracking-tf3364612.html#a9362436 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Copying production database to development
Hey Dan, That tip sort of worked. Now my AR server can see the database but I'm unable to log in. No passwords I use work. Dan Caissie wrote: What I did that might be a bit over the top is basically copy over the config file and I just changed the server info. But I think this change will do the trick for you. Someone from the list sent me this just last week. From: Action Request System discussion list(ARSList) on behalf of harrylee Sent: Tue 10/24/2006 7:49 PM To: arslist@ARSLIST.ORG Subject: Re: Copying production database to development The error that I get when I launch Remedy Admin or User is RPC Program not registered. I'll have to copy the database over again to get the exact message though. Also, under the Services, Remedy System doesn't start. It keeps trying to start but can't. Not sure if the 2 are related. Thanks Dan Caissie wrote: What error messages are showing, I just had this problem. Dan Caissie Remedy/LANDesk Administrator / Developer United Natural Foods, Inc -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of harrylee Sent: Tuesday, October 24, 2006 1:01 PM To: arslist@ARSLIST.ORG Subject: Copying production database to development Hello, I'm sort of new to all this so please bear with me. We just went live with Remedy 7, Incident, Change(part of it) and SLM. However, we had issues with people data imports. Now I have a development database that is out of date (the people data is filled with test data). I would like to copy my production database to the development one and work from there. However, when I backup my prod database and restore it on dev, the Development Arserver can't talk to the dev DBserver. The Remedy service can't even start up. I gave the dev database the right permissions by adding the user ARAdmin, etc. I even tried some SQL query analyzer command to give ownership to ARAdmin but all fails. Is there something more I have to do? btw, ARserver 7.0 patch 2, SQL 2000 and on separate servers. Thanks -- View this message in context: http://www.nabble.com/Copying-production-database-to-development-tf25027 36.html#a6977143 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org http://www.wwrug.org/ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org http://www.wwrug.org/ -- View this message in context: http://www.nabble.com/Copying-production-database-to-development-tf2502736.html#a6983800 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org http://www.wwrug.org/ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- View this message in context: http://www.nabble.com/Copying-production-database-to-development-tf2502736.html#a6998715 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Copying production database to development
Hi, LDAP was configured for both dev and prod the same. LDAP was in the cfg file. However, I turned it off too and it still doesn't work. I tried the IP address of the server also and no good. ARERR [623] Authentication failed user: Demo, server: remedydevapp Cannot login to remedydevapp as a preference server. user: Demo, server: remedydevapp Unable to successfully log in to any server. Demo doesn't work either. Would this version (Remedy 7.0) be different in how it handles this? I wouldn't think so... but perhaps? Thanks again! Harry Dan Caissie wrote: Are your LDAP servers entered in your config file? I have setup my ID in Remedy not to use AD just in case the connection got broken I get back into the system to fix things. DO you have your Demo account still working? Dan Caissie Remedy Administrator / Developer United Natural Foods, Inc -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Wednesday, October 25, 2006 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: Copying production database to development Is LDAP enabled? That could be a potential problem if you had it enabled on the old system but it is not configured on the new system. If all else fails, you can create a new Administrator account from the command line using arcache and see if that one works. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of harrylee Sent: Wednesday, October 25, 2006 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Copying production database to development Hey Dan, That tip sort of worked. Now my AR server can see the database but I'm unable to log in. No passwords I use work. Dan Caissie wrote: What I did that might be a bit over the top is basically copy over the config file and I just changed the server info. But I think this change will do the trick for you. Someone from the list sent me this just last week. From: Action Request System discussion list(ARSList) on behalf of harrylee Sent: Tue 10/24/2006 7:49 PM To: arslist@ARSLIST.ORG Subject: Re: Copying production database to development The error that I get when I launch Remedy Admin or User is RPC Program not registered. I'll have to copy the database over again to get the exact message though. Also, under the Services, Remedy System doesn't start. It keeps trying to start but can't. Not sure if the 2 are related. Thanks Dan Caissie wrote: What error messages are showing, I just had this problem. Dan Caissie Remedy/LANDesk Administrator / Developer United Natural Foods, Inc -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of harrylee Sent: Tuesday, October 24, 2006 1:01 PM To: arslist@ARSLIST.ORG Subject: Copying production database to development Hello, I'm sort of new to all this so please bear with me. We just went live with Remedy 7, Incident, Change(part of it) and SLM. However, we had issues with people data imports. Now I have a development database that is out of date (the people data is filled with test data). I would like to copy my production database to the development one and work from there. However, when I backup my prod database and restore it on dev, the Development Arserver can't talk to the dev DBserver. The Remedy service can't even start up. I gave the dev database the right permissions by adding the user ARAdmin, etc. I even tried some SQL query analyzer command to give ownership to ARAdmin but all fails. Is there something more I have to do? btw, ARserver 7.0 patch 2, SQL 2000 and on separate servers. Thanks -- View this message in context: http://www.nabble.com/Copying-production-database-to-development-tf25 027 36.html#a6977143 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _ ___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org http://www.wwrug.org/ _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org http://www.wwrug.org/ -- View this message in context: http://www.nabble.com/Copying-production-database-to-development-tf250 2736.html#a6983800 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org http://www.wwrug.org/ __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- View
Copying production database to development
Hello, I'm sort of new to all this so please bear with me. We just went live with Remedy 7, Incident, Change(part of it) and SLM. However, we had issues with people data imports. Now I have a development database that is out of date (the people data is filled with test data). I would like to copy my production database to the development one and work from there. However, when I backup my prod database and restore it on dev, the Development Arserver can't talk to the dev DBserver. The Remedy service can't even start up. I gave the dev database the right permissions by adding the user ARAdmin, etc. I even tried some SQL query analyzer command to give ownership to ARAdmin but all fails. Is there something more I have to do? btw, ARserver 7.0 patch 2, SQL 2000 and on separate servers. Thanks -- View this message in context: http://www.nabble.com/Copying-production-database-to-development-tf2502736.html#a6977143 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Copying production database to development
The error that I get when I launch Remedy Admin or User is RPC Program not registered. I'll have to copy the database over again to get the exact message though. Also, under the Services, Remedy System doesn't start. It keeps trying to start but can't. Not sure if the 2 are related. Thanks Dan Caissie wrote: What error messages are showing, I just had this problem. Dan Caissie Remedy/LANDesk Administrator / Developer United Natural Foods, Inc -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of harrylee Sent: Tuesday, October 24, 2006 1:01 PM To: arslist@ARSLIST.ORG Subject: Copying production database to development Hello, I'm sort of new to all this so please bear with me. We just went live with Remedy 7, Incident, Change(part of it) and SLM. However, we had issues with people data imports. Now I have a development database that is out of date (the people data is filled with test data). I would like to copy my production database to the development one and work from there. However, when I backup my prod database and restore it on dev, the Development Arserver can't talk to the dev DBserver. The Remedy service can't even start up. I gave the dev database the right permissions by adding the user ARAdmin, etc. I even tried some SQL query analyzer command to give ownership to ARAdmin but all fails. Is there something more I have to do? btw, ARserver 7.0 patch 2, SQL 2000 and on separate servers. Thanks -- View this message in context: http://www.nabble.com/Copying-production-database-to-development-tf25027 36.html#a6977143 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- View this message in context: http://www.nabble.com/Copying-production-database-to-development-tf2502736.html#a6983800 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
