Re: Application list not appearing on the Home page
Is it only limited to end users or all including admin as well. If all including admin, then kindly hard flush webserver cache. And check. Best Regards, Kanhu. On Apr 14, 2015 1:06 PM, "Vikram_Betholi" wrote: > Hi, > > When users login to 8.1 AR system, Home page is getting displayed but the > Application list is empty. It shows "No Applications or Entry points" in > the Left Hand navigation pane. How to resolve the issue. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Problems with Mid_Tier config tool
This issue most likely observed in java v1.8, to fix the issue, install
lower version of java or if already installed. Goto the /bin folder of
apache tomcat installation. And run tomcatXws.exe as administrator and go
to java tab, browse the JVM.dll file point to jre version 1.6 and above not
jre 1.8. Followed by restarting the tomcat service. And check ..hope this
will fix this issue.
Best regards,
Kanhu.
On Apr 14, 2015 12:03 PM, "Jain, Gourav" wrote:
> **
>
> Which java version are you using?
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Shafqat Ayaz
> *Sent:* 24 February 2015 21:18
> *To:* arslist@ARSLIST.ORG
> *Subject:* Problems with Mid_Tier config tool
>
>
>
> **
>
>
>
> Hi guys
>
> when opening the mid-tier config page everything works fine except when i
> click on the Cache settings, I get this: I also get this when trying to
> open the login page.
>
> any help gratefully received with thanks.
>
> This is a new install of ARS 8.1 on SQL Server. I can access the system
> fine from a WUT.
>
>
>
> HTTP Status 500
>
> *type* Exception report
>
> *message*
>
> *description* *The server encountered an internal error () that prevented
> it from fulfilling this request.*
>
> *exception*
>
> org.apache.jasper.JasperException: Unable to compile class for JSP:
>
>
>
> An error occurred at line: 1 in the generated java file
>
> The type java.util.regex.Pattern cannot be resolved. It is indirectly
> referenced from required .class files
>
>
>
> An error occurred at line: 19 in the generated java file
>
> The import java.util.regex.Pattern cannot be resolved
>
>
>
> An error occurred at line: 78 in the jsp file: /shared/login_common.jsp
>
> Pattern cannot be resolved
>
> 75:else
>
> 76:requrl = Validator.StripOffScriptTag(requrl);
>
> 77:if(requrl!=null)
>
> 78:
> requrl=Validator.URLParamsEscape(requrl.replaceAll(Pattern.quote("\""),
> "%22"));
>
> 79:if (requrl != null && (requrl.length()>0) && requrl.charAt(0) == '/') {
>
> 80:int appidx = requrl.indexOf("/apps/");
>
> 81:if (appidx != -1) {
>
>
>
>
>
> Stacktrace:
>
>
> org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:92)
>
>
> org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:330)
>
>
> org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:439)
>
> org.apache.jasper.compiler.Compiler.compile(Compiler.java:334)
>
> org.apache.jasper.compiler.Compiler.compile(Compiler.java:312)
>
> org.apache.jasper.compiler.Compiler.compile(Compiler.java:299)
>
>
> org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:586)
>
>
> org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:317)
>
>
> org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
>
> org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
>
> javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
>
> com.remedy.arsys.support.UTF8EncodingFilter.doFilter(Unknown Source)
>
> *note* *The full stack trace of the root cause is available in the
> Apache Tomcat/6.0.20 logs.*
> --
> Apache Tomcat/6.0.20
>
>
>
> *Shafqat Ayaz*
>
>
>
>--
>
> *From:* Ravindrakumar Rodge
> *To:* arslist@ARSLIST.ORG
> *Sent:* Sunday, February 22, 2015 2:10 PM
> *Subject:* Re: Reports cutting off at 2000 records
>
>
>
> **
>
> Adding to above also check if in preferences user is set to retrieve those
> many records only due to which you are getting 2000 records.
>
>
> -Ravindrakumar
>
>
>
> On 22-Feb-2015 7:37 PM, "Ravindrakumar Rodge" wrote:
>
> There's a parameter in ar. cfg which sets the server cache size.
> Server-side-chunk-size:
> It must be set to 2000.
> Also check if the server is licensed or its being used in evaluation mode.
> Evaluation mode only retrieve 2000 records from any form.
>
> - Ravindrakumar
>
> On 20-Feb-2015 10:13 PM, "Terri Lockwood"
> wrote:
>
> **
>
> I’ve got a dilemma that I’m hoping you experts can help me with. Have a
> development system with version 8.1.01. I’m trying to pull company records
> and have tried both from AR User and from MidTier. I can pull 2412 records
> from both but when I make a report on the web it is only showing 2000
> records. (Report from User tool reports on all 5000) I went into the
> System Admin console and found that under the Configuration tab the “*Max
> Entries Returned By GetList*” was set to 2000. I have changed it to 5000
> and saved it. I cleared both browser and server cache but it will still
> only return 2000 records using the web. I then restarted both the app and
> midtier server. Sill the same. Where am I missing another setting?
> Thanks in advance for your help!
>
>
>
>
>
> ~~~
>
> Terri
>
>
>
> ARS 8.1.01
>
> I
Re: Row - level permissions
Thank you Misi, For detail Clarification. Best Regads, Kanhu Mohapatra. On Mon, Apr 13, 2015 at 4:25 PM, Misi Mladoniczky wrote: > Hi Andrew, > > Nothing much has been said about row level access in this thread. The > initial > question actually has nothing to do with row level access, it only > concerned > permissions affecting all records: > > A. If group_a/b has change/read access to Field 1, members can search all > records in your database (not row level access). > > B. To modify records, each individual field has to be granted change-access > for the group in question (not row level access). > > During Submit, as said earlier, you need to have Change access to a field, > or > the field needs to be set to "Allow Any User to Submit". > > Row level type groups like Submitter, Assignee, AssigneeGroup and the 60xxx > groups DOES NOT APPLY AT ALL during Submit operations. > > Another interesting thing is RREAD, READ or FLOATING-READ users, is that if > such a user has been assigned to group_a, which can change a field, this > does > not grant access to do so during creation time... To allow a READ* user to > submit data to a field, the field needs to be set to "Allow Any User to > Submit". > > If we go back to row level access. The Request ID is used to show/hide > records > completely for the row level groups Submitter, Assignee, AssigneeGroup and > the > 60xxx. > > You can then use these row level groups for individual fields to grant > Read or > Change permissions for that field. This is row level access on a field by > field level, as opposed to the Request ID that is only used to show/hide > rows > completely. > > Finally we have the "Submitter Mode Locked" discussion that controls two > things: > 1. It controls if the Submitter-fields can be changed with a > Modify-Operation. > 2. It controls if a READ or FLOATING-READ user can modify records under the > condition that his/her login name occupies the Submitter-field. > > Maybe these things should be posted as a document on BMC Communities? > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > I feel like a real dummy asking this question, because it's so basic. > > > > My understanding of row - level permissions up to now has been that it is > > controlled via permissions on field 1 (request id). > > > > If a group has read permission, that group can view the request, but not > > change it. If the group has change access, the group can change the > record > > (presuming the user has access to all of the individual fields they try > to > > change). > > > > However, this does not appear to be the case. > > > > I created two groups: > > * group_a > > * group_b > > > > I created two users: > > * scoob (member of group_a) > > * shaggy (member of group_b) > > > > I created a regular form where group_a and group_b have change permission > > on all fields, except 'Request ID'. > > > > On 'Request ID', group_a has change and group_b has view. > > > > So .. I thought shaggy should be able to submit, but not modify. However > > that's not the case. Shaggy can both submit and modify! > > > > So ... ARS seems to only check row level access in a binary manner. You > > have access or you dont, and write access is controlled at the field > level? > > > > If this is the case, what does setting change permission on the Request > ID > > signify? > > > > Either I've been seriously confused about how this works for the past 18 > > years, and it's just never been an issue, or maybe something changed > along > > the way ... I dunno. > > > > Any comments y'all? > > > > -Andy > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001
Hello Jo Please check the below KB. Hope this will Help. = Knowledge Article When starting the DSO server, get ARERR 90 and AR System is not licensed for the Distributed Server Option ARDSERR 3100. [image: Back to Answers]<https://kb.bmc.com/infocenter/index?page=answers&question_box=ARDSNOTE%203004&searchid=1397817659738&type=search>Back to Answers<https://kb.bmc.com/infocenter/index?page=answers&question_box=ARDSNOTE%203004&searchid=1397817659738&type=search>[image: Printer Friendly Version]<https://kb.bmc.com/infocenter/index?page=content&id=KA331991&pmv=print&impressions=false&viewlocale=en_US>Printer Friendly<https://kb.bmc.com/infocenter/index?page=content&id=KA331991&pmv=print&impressions=false&viewlocale=en_US>[image: Rate Content]<https://kb.bmc.com/infocenter/index?page=content&id=KA331991&actp=search&viewlocale=en_US&searchid=1397817659738#rate>Rate this Page<https://kb.bmc.com/infocenter/index?page=content&id=KA331991&actp=search&viewlocale=en_US&searchid=1397817659738#rate> *Knowledge Article ID:* KA331991*Version:* 1.0*Status:* Published*Published date:* 01/20/2011 Problem Cannot start DSO server. Server gives an ARERROR 90 cannot establish a network connection to the AR System Server. The ARError.log has the following errors: Mon Jul 02 16:13:55 2001 Distrib : The AR System is not licensed for the Distributed Server Option (ARDSERR 3100) Mon Jul 02 16:13:55 2001 Distrib : AR System server terminated when a signal/exception was received by the server (ARDSERR 20) Mon Jul 02 16:13:55 2001 Received Exception 0xc005 Mon Jul 02 16:13:55 2001 Distrib : AR System server terminated when a signal/exception was received by the server (ARDSERR 20) Mon Jul 02 16:13:55 2001 Received Exception 0xc005 Mon Jul 02 16:13:55 2001 Distrib : Exception occurred while handling previous exception (ARDSERR 386) Mon Jul 02 16:13:55 2001 Received nested expection Tue Jul 03 09:33:43 2001 Distrib : AR System Server is not currently available -- will retry connection (ARDSNOTE 3004) Tue Jul 03 09:41:44 2001 Distrib : Cannot establish a network connection to the AR System server (ARERR 90) Tue Jul 03 09:41:44 2001 Distrib : AR System Distributed Server terminated -- fatal error encountered (ARDSNOTE 3001) Solution The ar.cfg file had the following entry for a private server but no private server was defined in the Admin tool. The entry in the ar.cfg was as follows: Distributed-RPC-Socket: 390680 To correct this a private server was added with the number above (390680). To add a private server go to the Admin tool under File-->Server Information-->Server Ports and Multi Servers Restart ARS System Server and try DSO service again. = Regards, Kanhu Mohapatra. On Wed, Apr 16, 2014 at 3:09 PM, Ochavillo, Rafael John wrote: > ** > > Fred, > > > > Thanks for this feedback. I see that the license for Distributed Server is > on the license file (arsystem.lic) however I’m not sure what’s the use of > the parameter “SERVERGROUP”. Could you please help me understand what that > is? > > > > > > Regards, > > Jojo Ochavillo > > Texas Instruments Philippines Inc. > > IT - Application Center of Excellence (ACE) > > Support Tools Strategy & Engineering Team > > Office: (214) 567-0647 > > Email: r-ochavi...@ti.com > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W > *Sent:* Tuesday, April 15, 2014 9:33 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Remedy error ARDSNOTE 3004 / ARDSNOTE 3001 > > > > ** > > Both of these are from the Distributed Server (“ARDS” in the error code) > . First thing I would check is your licensing to make sure you have the AR > Distributed Server listed. > > > > Fred > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Ochavillo, > Rafael John > *Sent:* Monday, April 14, 2014 10:19 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Remedy error ARDSNOTE 3004 / ARDSNOTE 3001 > > > > ** > > Hi List, > > > > Has anyone here encountered these errors in Remedy when trying to start > the application up? I’m doing a test by trying to start Remedy on a server. > All the files were copied from production box and I have configured > important files (e.g. ar.cong, armonitor.conf, arsystem.lic, etc) to point > it to a test DB and using test licenses from BMC. However, when I try to > fire it up, I get below errors. > > > > I would highly appreciate your help on this. Thank you very much. > > > &g
Re: Web services
Hello Deepali, The answer is pretty simple, you can either provide the url of exposed webservice or you can provide the .wsdl file which you can save when you published it using any browser. you need to save it either using .xml format or wsdl format (the choice is yours). I would recommend you to go through the Integration guide for web service related information, you may need to get into the basics of webservice. have a great day... Regards, Kanhu Mohapatra. On Tue, Jul 23, 2013 at 6:40 PM, Deepali Nigade wrote: > ** > hi, > > To consume the web service we require filter, which includes a set filed > in which we have to specify WSDL file. I want to know from where do we > get/create that file. > I have not tried with SOUP UI, as I have no idea about it.Can you please > tell me the steps to do via SOUP UI. > > Thanks, > Deepali Nigade. > > > On Tue, Jul 23, 2013 at 6:24 PM, kanhu mohapatra > wrote: > >> ** >> Hello Deepali, >> >> Have you tried consuming your published webservice via SOUP UI before >> going it through filter action. >> >> Regards, >> Kanhu Mohapatra. >> >> >> On Tue, Jul 23, 2013 at 6:17 PM, Kulkarni, Vikrant < >> vkulka...@columnit.com> wrote: >> >>> Can you kindly elaborate on the issue you facing? Any errors or >>> unexpected behavior? >>> >>> This will help us understand you problem better. >>> >>> Sent from my Xperia™ smartphone >>> >>> Deepali Nigade wrote: >>> >>> >>> hi all, >>> >>> I have created and Published Web service, but unable to consume them.I >>> have created a filter to consume but stuck with wsdl file. please guide on >>> the same. >>> >>> >>> ___ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >>> >>> ___ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Web services
Hello Deepali, Have you tried consuming your published webservice via SOUP UI before going it through filter action. Regards, Kanhu Mohapatra. On Tue, Jul 23, 2013 at 6:17 PM, Kulkarni, Vikrant wrote: > Can you kindly elaborate on the issue you facing? Any errors or unexpected > behavior? > > This will help us understand you problem better. > > Sent from my Xperia™ smartphone > > Deepali Nigade wrote: > > > hi all, > > I have created and Published Web service, but unable to consume them.I > have created a filter to consume but stuck with wsdl file. please guide on > the same. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: email engine question
Hello Frex, please test pop3 protocol using below command, if SSL enabled then change the port to 995 How to verify POP3 connection using telnet <-- Telnet 110/995 --> +OK Microsoft Exchange 2000 POP3 server version 6.0.4408.0 (server_name.domain.com) ready. <-- USER --> +OK <-- PASS --> +OK User successfully logged on <-- QUIT --> +OK Bye. Regards, Sanjay. On Mon, Jun 3, 2013 at 4:38 PM, Frex Popo wrote: > ** > Now with SSL option set to "Yes" in "Email Server Requires SSL*" I get the > following error. > > Jun 3, 2013 1:05:53 PM com.sun.mail.pop3.POP3Store protocolConnect > SEVERE: Connect failed > javax.mail.MessagingException: Connect failed; > nested exception is: > javax.net.ssl.SSLException: Unrecognized SSL message, plaintext > connection? > at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:148) > > at javax.mail.Service.connect(Service.java:275) > at javax.mail.Service.connect(Service.java:156) > at > com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921) > at > com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:533) > at > com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:174) > at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) > at java.lang.Thread.run(Thread.java:619) > Caused by: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext > connection? > at > com.sun.net.ssl.internal.ssl.InputRecord.handleUnknownRecord(InputRecord.java:523) > at > com.sun.net.ssl.internal.ssl.InputRecord.read(InputRecord.java:355) > at > com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:789) > at > com.sun.net.ssl.internal.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1096) > at > com.sun.net.ssl.internal.ssl.SSLSocketImpl.readDataRecord(SSLSocketImpl.java:744) > at > com.sun.net.ssl.internal.ssl.AppInputStream.read(AppInputStream.java:75) > at java.io.BufferedInputStream.fill(BufferedInputStream.java:218) > at java.io.BufferedInputStream.read(BufferedInputStream.java:237) > at java.io.DataInputStream.readLine(DataInputStream.java:496) > at com.sun.mail.pop3.Protocol.simpleCommand(Protocol.java:347) > at com.sun.mail.pop3.Protocol.(Protocol.java:91) > at com.sun.mail.pop3.POP3Store.getPort(POP3Store.java:201) > at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:144) > ... 7 more > Any thoughtsfrex > >*De :* Frex Popo > *À :* "arslist@ARSLIST.ORG" > *Envoyé le :* Lundi 3 juin 2013 11h54 > > *Objet :* Re: email engine question > > Thanks Rahul, > > yes that was something I tried earlier and got the same error. > > Our server is configured to user SSL so will have to modify my > configuration to use SSL as well.. hope this is straight foward :) > > Here are the links just to save other people's time. > > http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/fa3a54e9-de9e-4e94-8b5f-eb96631f56fb > > http://clintboessen.blogspot.com.es/2012/04/exchange-pop-your-e-mail-server.html > Best regards > frex > *De :* "Parekar, Rahul" > *À :* arslist@ARSLIST.ORG > *Envoyé le :* Lundi 3 juin 2013 10h21 > *Objet :* Re: email engine question > > ** > Try accessing the POP3 account that is configured for incoming using > telnet? > > telnet 110 > USER > PASS > > Regards, > Rahul > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Frex Popo > *Sent:* Monday, 3 June 2013 1:18 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: email engine question > > ** > > Hi everyone. > > Nearly there! :) > > Outgoing email message are now sent successfully. but incoming are failing! > > Here is the output from the DEBUG mode. > > DEBUG POP3: connecting to host "pop3mail.av.com", port 110, isSSL false > S: +OK The Microsoft Exchange POP3 service is ready. > C: USER DEV_remedyacc > S: -ERR Command is not valid in this state. > C: QUIT > S: +OK Microsoft Exchange Server 2010 POP3 server signing off. > DEBUG: getProvider() returning > javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy > stems, Inc] > DEBUG POP3: connecting to host "pop3mail.prod.oami.eu", port 110, isSSL > false > S: +OK The Microsoft Exchange POP3 service is ready. > C: USER DEV_remedyacc > S: -ERR Command is not valid in this state. > C: QUIT > S: +OK Microsoft Exchange Server 2010 POP3 server signing off. > Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect > SEVERE: Command is not valid in this state. > javax.mail.AuthenticationFailedException: Command is not valid in this > state. > at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146) > at javax.mail.Service.connect(Service.java:275) > at javax.mail.Service.connect(Service.java:156) > at > com.bmc.arsys.emaildaem
Re: FW: Development server issues - more
Hello Mark, Could you please let us know Operating System you are using. Regards, Sanjay. On Wed, Jan 30, 2013 at 3:11 AM, Brittain, Mark wrote: > ** > > As a follow up to my earlier posting, I attempted to shutdown the AR > Server and this is what I got. Never had this happen on 6.3. Any > suggestions welcome > > ** ** > > Action Request System shutdown in progress. > > Action Request System Monitor shutdown failed. > > Action Request System Server shutdown failed. > > Action Request System Dispatcher shutdown failed. > > Java Plugin Server shutdown failed. > > Action Request System Assignment engine shutdown failed. > > The following processes could not be stopped and may need to be stopped > manually: > > ** ** > > Mark > > ** ** > > *From:* Brittain, Mark > *Sent:* Tuesday, January 29, 2013 4:22 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Development server issues > > ** ** > > Hi All, > > ** ** > > I am having problems with my development server. Usually runs slow and now > I cannot log on. Looking in the arerror.log I can see a series of errors > like the ones below. Is this an indication of an AR Server issue, database > issue, or something else. > > ** ** > > Tue Jan 29 16:04:01 2013 CMDB Dispatcher : Required name parameter (or > name field in a parameter) is empty. ARERR - 102 > > Tue Jan 29 16:04:14 2013 Dispatch : Timeout during data retrieval due to > busy server -- retry the operation ()ARERR - 93 > > Tue Jan 29 16:07:14 2013 Dispatch : Timeout during data retrieval due to > busy server -- retry the operation () ARERR - 93 > > ** ** > > ARS 7.6.04 SP3 > > ** ** > > Thanks > > Mark > > ** ** > > *Mark Brittain* > > Remedy Developer > > ITILv3 Foundation > > *NaviSite – **A Time Warner Cable Company* > > mbritt...@navisite.com > > Office: 315-453-2912 x5335 > > Mobile: 315-882.5360 > > ** ** > > -- > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that > is privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained > herein, to anyone other than the intended recipient is prohibited. > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Oracle-Two-Task in Oracle LoadBalanced Oracle DB
Hello Sonia, you should try add the following information for both server (ITSM764_125, ITSM764_126) in the transname.ora file ITSM764_125 = (DESCRIPTION = (ADDRESS_LIST = (ADDRESS = (PROTOCOL = TCP)(HOST = ARS7604)(PORT = 1521)) ) (CONNECT_DATA = (SID = ITSM764_125) (SERVER = DEDICATED) ) and then you have to put individual information for server in ar.conf file as Server-Name: Oracle-Two-Task: ITSM764_125 for both the machine your are trying to connect as in your case like (ITSM764_125, ITSM764_126), then restart your server. Before doing there activity take necessary back up of bothe transname.ora and ar.conf file. Regards, Sanjay On Wed, May 8, 2013 at 4:55 PM, Patrick Zandi wrote: > ** > You should be using the VIP address / racscan address as well, you don't > normally just use any address so check with you oracle Dba/ network pugs a > d make sure > > > Sent from my iPhone > > On May 8, 2013, at 3:20, Mayuresh Wagh wrote: > > ** > Hi Sonia, > > How to do you connect to see both the DB instances? As far as connection > is concerned from the AR Side, AR will connect to single instance only. > However since this is load balanced if that particular instance is down, > then AR will retry the connection & connects to the other instance. This > will keep your ARS up & running without any issues. > > Does that answer your query? > > > > > On Wed, May 8, 2013 at 10:05 AM, Jennifer Varkey > wrote: > >> ** >> Hello All, >> >> I have the following entries in the tnsnames.ora >> >> ORCL = >> (DESCRIPTION = >> (ADDRESS = (PROTOCOL = TCP)(HOST = ITSM764_125)(PORT = 1521)) >> (ADDRESS = (PROTOCOL = TCP)(HOST = ITSM764_126)(PORT = 1521)) >> (LOAD_BALANCE = yes) >> (CONNECT_DATA = >> (SERVER = DEDICATED) >> (SERVICE_NAME = orcl) >> ) >> >> Now, in the ar.conf the parameter for Oracle-Two-Task is "orcl". >> >> When I connect I get to see data from both the DB instances. >> >> How do I configure settings in ar.conf so that it connects to just one >> instance in a load-balanced Oracle environment? >> >> Regards, >> Sonia >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Extracting substring from string and putting the value in different field
Hello Lister's/sagar, Thanks for your post it really a nice idea to implement. I am able to achieve my requirement. Thanks for all your helpful suggestion and post. . Have a great day and nice weekend too... Regards, Sanjay On Fri, May 3, 2013 at 9:05 AM, Sagar Valse wrote: > ** > Hi, > > I have created 2 forms 1 display only form containing a field(desc) to > store string "INC000123, INC000456, INC000789, INC05" > ,a temp field(temp) and another regular form to store the incident tickets. > > 1.Created alink Alink1 with actions > a.Set desc=$default$ > b.Set temp=STRSTR($desc$, ",") > c.callguide AlinkGuide >AlinkGuide: >1. Label "Start" >2. Call alink Alink2 >if 'temp' != "-1" > i. Push in form 2 > incno= SUBSTR($desc$, 0, $temp$ - 1) > ii.Set desc=SUBSTR($desc$, $temp$ + 1, LENGTH($desc$)) > iii. Go to guide label Start. >else > i.Go to guide label End. >3. Label "End" > d.Pushfield in form 2 >incno=desc > > Thanks and Regard, > Sagar Valse > > > On Thu, May 2, 2013 at 7:53 PM, jayesh panchal wrote: > >> ** >> >> Have you tried using LEFTC function in set field action???.it will >> extract substrings and u can set into different field. >> >> Regards >> Jayesh >> On May 2, 2013 6:05 PM, "sanjay" wrote: >> >>> Hello Lister's, >>> >>> We have a requirement. Where we have a string which contains incident >>> id's >>> separated by ",". And my requirement is to extract the individual >>> incident >>> from the string and put the value to separate field. >>> >>> Example of the above requirement >>> == >>> >>> Input >>> == >>> TMP_field ="INC000123, INC000456, INC000789, INC05" >>> >>> Output >>> === >>> Felid1 = INC000123 >>> Felid2 = INC000456 >>> Felid3 = INC000789 >>> Felid4 = INC05 >>> >>> and my question is how do I accomplish the above task. Please help me >>> out to >>> accomplish the above requirement. >>> >>> Many thanks for all your suggestion and help in advance. >>> >>> Regards, >>> Sanjay. >>> >>> >>> >>> >>> >>> >>> -- >>> View this message in context: >>> http://ars-action-request-system.1093659.n2.nabble.com/Extracting-substring-from-string-and-putting-the-value-in-different-field-tp7588518.html >>> Sent from the ARS (Action Request System) mailing list archive at >>> Nabble.com. >>> >>> >>> ___ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Extracting substring from string and putting the value in different field
Hello Pierson, Thanks for your post.But how do I get the start and end position of the incident as the string is dynamic and start and end position cannot be hard coded. See below. I have just outlined the requirement. The string which contain incident has dynamic values and maximum contains 10 ids.Where I have to count the no. incidents and then put individual incident to different field. Example : Temp_field = string string ="INC000123, INC000456, INC000789, INC05" or "INC000123, INC000456, INC000789, INC05,"INC000121, INC000453, INC000781, INC02" field1="INC000123" . . . Field4="INC000121" Field5="NULL" . . Field10="NULL" or field1="INC000123" . . Field8="INC02" Field9="NULL' Field10="NULL" what I have to do is to count no. of ids and then put individual ids to fields. The value of sting cannot be hard coded. it is always dynamic but the limit is 10 records. Basically what I want to do is to parse the string and extract the sub-string whenever it find the delimiter "," and then put the values to fields. Hope you have understood my requirement.And expect more suggestion from Lister's. Again,thanking in advance for all suggestion and help. Regards, Sanjay On Thu, May 2, 2013 at 6:11 PM, Pierson, Shawn < shawn.pier...@energytransfer.com> wrote: > So you will always have four Incidents that you have to parse to pass to > four specific fields? If so, you can do four different Set Fields on the > same AL/Filter with different SUBSTRING values pulling each Incident out > based on the start and stop values of the SUBSTRING function on the > TMP_field. If it's a one to many type of list, then I wouldn't do that, > nor would I write them to hardcoded fields. In that case it gets more > complicated, but it's still easily doable. > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of sanjay > Sent: Thursday, May 02, 2013 7:35 AM > To: arslist@ARSLIST.ORG > Subject: Extracting substring from string and putting the value in > different field > > Hello Lister's, > > We have a requirement. Where we have a string which contains incident > id's separated by ",". And my requirement is to extract the individual > incident from the string and put the value to separate field. > > Example of the above requirement > == > > Input > == > TMP_field ="INC000123, INC000456, INC000789, INC05" > > Output > === > Felid1 = INC000123 > Felid2 = INC000456 > Felid3 = INC000789 > Felid4 = INC05 > > and my question is how do I accomplish the above task. Please help me out > to accomplish the above requirement. > > Many thanks for all your suggestion and help in advance. > > Regards, > Sanjay. > > > > > > > -- > View this message in context: > http://ars-action-request-system.1093659.n2.nabble.com/Extracting-substring-from-string-and-putting-the-value-in-different-field-tp7588518.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > Private and confidential as detailed here: > http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot > access the link, please e-mail sender. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Time Out In Email Engine
Hello Kiran, Okay. Cool this means. Our AR system requires an upgrade to ARS 7604 SP4. Thank you once again for valuable response. Regards, Sanjay. On Fri, Apr 19, 2013 at 2:48 PM, Hullule, Kiran wrote: > ** > > It’s a same for general version of remedy email engine. So defect is still > applicable. > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *kanhu mohapatra > *Sent:* Friday, April 19, 2013 2:10 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Time Out In Email Engine > > ** ** > > ** > > Hello Kiran, > > ** ** > > Apologies for interruption. But the defect #SW00425800 is > on RemedyOnDemand. Is it same for AR System ?. Could you please give any > clue so that this can be debug in AR System. > > ** ** > > Regards, > > Sanjay > > ** ** > > On Fri, Apr 19, 2013 at 1:48 PM, kanhu mohapatra > wrote: > > Hi Kiran, > > ** ** > > Thanks for your valuable post. This seems to be a defect #SW00425800 and > get fixed in 7604 SP4 > > ** ** > > Thanks and Regards, > > Sanjay. > > ** ** > > On Thu, Apr 18, 2013 at 7:04 PM, Andy Wilkerson > wrote: > > ** > > Was e-mail ever working? > > Andy > > > > > Team Capstone > NITTSS - Remedy Administration > National Archives & Records Administration (NARA) > Archives II > Office: 301-837-0481 > > NITTSS Help Desk - 301-837-2020 > > ** ** > > On Thu, Apr 18, 2013 at 5:48 AM, kanhu mohapatra > wrote: > > ** > > Hello Kiran, > > Thanks for your valuable suggestion... > > Well, I am not aware weather this a email bug or not. And this happened to > our production server . The most interesting point is once the this error > in occurred in particular mail, it stops processing other mails as well. > And the status of the mail is set to yes in email message form and not > changing to "error" or "sent". > > Also replacing existing emailDaemon.jar and emailagent.jar files with 7604 > sp4 emailDaemon.jar and emailagent.jar files might lead to any potential > risk as we are not aware of consequence of these changes and can not apply > over production server. > > Regards, > > Sanjay > > ** ** > > On Thu, Apr 18, 2013 at 2:59 PM, Hullule, Kiran > wrote: > > Possibly email engine side bug, please try to apply 7604 sp4 > emailDaemon.jar and emailagent.jar files > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Sonia > Sent: Thursday, April 18, 2013 2:02 PM > To: arslist@ARSLIST.ORG > Subject: Time Out In Email Engine > > Hello All, > > Recently we are observing these errors in the "stderr.log" and email > engine error log form. > > We checked the emaildaemon.properties file for any TimeOut settings. There > were none. > > Is it related to ARSystem or Exchange Server? > > == > Apr 17, 2013 7:30:03 PM com.sun.mail.smtp.SMTPTransport readServerResponse > SEVERE: Exception reading response > javax.mail.MessagingException: Exception reading response; > nested exception is: > java.net.SocketTimeoutException: Read timed out > > > Additionally, we do not want to add the parameter > "com.bmc.arsys.emaildaemon.SMTPTimeout" in the "emaildaemon.properties" > file. > > Windows 2008 > SQL Server 2008 > ARS/Email 7.6.04 sp2 > ITSM 7.604 Sp2 > CMDB 7.6.04 > > Please let us know where/what other aspects to look out for. > > Thank You, > Sonia > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > ** ** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > ** ** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > ** ** > > ** ** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Time Out In Email Engine
Hello Kiran, Apologies for interruption. But the defect #SW00425800 is on RemedyOnDemand. Is it same for AR System ?. Could you please give any clue so that this can be debug in AR System. Regards, Sanjay On Fri, Apr 19, 2013 at 1:48 PM, kanhu mohapatra wrote: > Hi Kiran, > > Thanks for your valuable post. This seems to be a defect #SW00425800 and > get fixed in 7604 SP4 > > Thanks and Regards, > Sanjay. > > > On Thu, Apr 18, 2013 at 7:04 PM, Andy Wilkerson > wrote: > >> ** >> Was e-mail ever working? >> >> Andy >> >> Team Capstone >> NITTSS - Remedy Administration >> National Archives & Records Administration (NARA) >> Archives II >> Office: 301-837-0481 >> NITTSS Help Desk - 301-837-2020 >> >> >> On Thu, Apr 18, 2013 at 5:48 AM, kanhu mohapatra >> wrote: >> >>> ** >>> Hello Kiran, >>> >>> Thanks for your valuable suggestion... >>> >>> Well, I am not aware weather this a email bug or not. And this happened >>> to our production server . The most interesting point is once the this >>> error in occurred in particular mail, it stops processing other mails as >>> well. And the status of the mail is set to yes in email message form and >>> not changing to "error" or "sent". >>> >>> Also replacing existing emailDaemon.jar and emailagent.jar files with >>> 7604 sp4 emailDaemon.jar and emailagent.jar files might lead to any >>> potential risk as we are not aware of consequence of these changes and can >>> not apply over production server. >>> >>> Regards, >>> Sanjay >>> >>> >>> On Thu, Apr 18, 2013 at 2:59 PM, Hullule, Kiran >>> wrote: >>> >>>> Possibly email engine side bug, please try to apply 7604 sp4 >>>> emailDaemon.jar and emailagent.jar files >>>> >>>> -Original Message- >>>> From: Action Request System discussion list(ARSList) [mailto: >>>> arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Sonia >>>> Sent: Thursday, April 18, 2013 2:02 PM >>>> To: arslist@ARSLIST.ORG >>>> Subject: Time Out In Email Engine >>>> >>>> Hello All, >>>> >>>> Recently we are observing these errors in the "stderr.log" and email >>>> engine error log form. >>>> >>>> We checked the emaildaemon.properties file for any TimeOut settings. >>>> There were none. >>>> >>>> Is it related to ARSystem or Exchange Server? >>>> >>>> == >>>> Apr 17, 2013 7:30:03 PM com.sun.mail.smtp.SMTPTransport >>>> readServerResponse >>>> SEVERE: Exception reading response >>>> javax.mail.MessagingException: Exception reading response; >>>> nested exception is: >>>> java.net.SocketTimeoutException: Read timed out >>>> >>>> >>>> Additionally, we do not want to add the parameter >>>> "com.bmc.arsys.emaildaemon.SMTPTimeout" in the "emaildaemon.properties" >>>> file. >>>> >>>> Windows 2008 >>>> SQL Server 2008 >>>> ARS/Email 7.6.04 sp2 >>>> ITSM 7.604 Sp2 >>>> CMDB 7.6.04 >>>> >>>> Please let us know where/what other aspects to look out for. >>>> >>>> Thank You, >>>> Sonia >>>> >>>> >>>> ___ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>> "Where the Answers Are, and have been for 20 years" >>>> >>>> >>>> ___ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>> "Where the Answers Are, and have been for 20 years" >>>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Time Out In Email Engine
Hi Kiran, Thanks for your valuable post. This seems to be a defect #SW00425800 and get fixed in 7604 SP4 Thanks and Regards, Sanjay. On Thu, Apr 18, 2013 at 7:04 PM, Andy Wilkerson wrote: > ** > Was e-mail ever working? > > Andy > > Team Capstone > NITTSS - Remedy Administration > National Archives & Records Administration (NARA) > Archives II > Office: 301-837-0481 > NITTSS Help Desk - 301-837-2020 > > > On Thu, Apr 18, 2013 at 5:48 AM, kanhu mohapatra > wrote: > >> ** >> Hello Kiran, >> >> Thanks for your valuable suggestion... >> >> Well, I am not aware weather this a email bug or not. And this happened >> to our production server . The most interesting point is once the this >> error in occurred in particular mail, it stops processing other mails as >> well. And the status of the mail is set to yes in email message form and >> not changing to "error" or "sent". >> >> Also replacing existing emailDaemon.jar and emailagent.jar files with >> 7604 sp4 emailDaemon.jar and emailagent.jar files might lead to any >> potential risk as we are not aware of consequence of these changes and can >> not apply over production server. >> >> Regards, >> Sanjay >> >> >> On Thu, Apr 18, 2013 at 2:59 PM, Hullule, Kiran wrote: >> >>> Possibly email engine side bug, please try to apply 7604 sp4 >>> emailDaemon.jar and emailagent.jar files >>> >>> -Original Message- >>> From: Action Request System discussion list(ARSList) [mailto: >>> arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Sonia >>> Sent: Thursday, April 18, 2013 2:02 PM >>> To: arslist@ARSLIST.ORG >>> Subject: Time Out In Email Engine >>> >>> Hello All, >>> >>> Recently we are observing these errors in the "stderr.log" and email >>> engine error log form. >>> >>> We checked the emaildaemon.properties file for any TimeOut settings. >>> There were none. >>> >>> Is it related to ARSystem or Exchange Server? >>> >>> == >>> Apr 17, 2013 7:30:03 PM com.sun.mail.smtp.SMTPTransport >>> readServerResponse >>> SEVERE: Exception reading response >>> javax.mail.MessagingException: Exception reading response; >>> nested exception is: >>> java.net.SocketTimeoutException: Read timed out >>> >>> >>> Additionally, we do not want to add the parameter >>> "com.bmc.arsys.emaildaemon.SMTPTimeout" in the "emaildaemon.properties" >>> file. >>> >>> Windows 2008 >>> SQL Server 2008 >>> ARS/Email 7.6.04 sp2 >>> ITSM 7.604 Sp2 >>> CMDB 7.6.04 >>> >>> Please let us know where/what other aspects to look out for. >>> >>> Thank You, >>> Sonia >>> >>> >>> ___ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >>> >>> ___ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Time Out In Email Engine
Hello Kiran, Thanks for your valuable suggestion... Well, I am not aware weather this a email bug or not. And this happened to our production server . The most interesting point is once the this error in occurred in particular mail, it stops processing other mails as well. And the status of the mail is set to yes in email message form and not changing to "error" or "sent". Also replacing existing emailDaemon.jar and emailagent.jar files with 7604 sp4 emailDaemon.jar and emailagent.jar files might lead to any potential risk as we are not aware of consequence of these changes and can not apply over production server. Regards, Sanjay On Thu, Apr 18, 2013 at 2:59 PM, Hullule, Kiran wrote: > Possibly email engine side bug, please try to apply 7604 sp4 > emailDaemon.jar and emailagent.jar files > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Sonia > Sent: Thursday, April 18, 2013 2:02 PM > To: arslist@ARSLIST.ORG > Subject: Time Out In Email Engine > > Hello All, > > Recently we are observing these errors in the "stderr.log" and email > engine error log form. > > We checked the emaildaemon.properties file for any TimeOut settings. There > were none. > > Is it related to ARSystem or Exchange Server? > > == > Apr 17, 2013 7:30:03 PM com.sun.mail.smtp.SMTPTransport readServerResponse > SEVERE: Exception reading response > javax.mail.MessagingException: Exception reading response; > nested exception is: > java.net.SocketTimeoutException: Read timed out > > > Additionally, we do not want to add the parameter > "com.bmc.arsys.emaildaemon.SMTPTimeout" in the "emaildaemon.properties" > file. > > Windows 2008 > SQL Server 2008 > ARS/Email 7.6.04 sp2 > ITSM 7.604 Sp2 > CMDB 7.6.04 > > Please let us know where/what other aspects to look out for. > > Thank You, > Sonia > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Time Out In Email Engine
Hi All, Even I am getting the same error in my email engine stderr.log file. There is no SMTP timeout parameter in EmailDaemon.properties file. Can anybody help me troubleshoot the issue. Apr 17, 2013 12:38:03 PM com.sun.mail.smtp.SMTPTransport readServerResponse SEVERE: Exception reading response javax.mail.MessagingException: Exception reading response; nested exception is: java.net.SocketTimeoutException: Read timed out at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1462) at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1376) at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:959) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:583) at com.bmc.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:342) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:184) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302) at java.lang.Thread.run(Unknown Source) Caused by: java.net.SocketTimeoutException: Read timed out at java.net.SocketInputStream.socketRead0(Native Method) at java.net.SocketInputStream.read(Unknown Source) at java.net.SocketInputStream.read(Unknown Source) at com.sun.mail.util.TraceInputStream.read(TraceInputStream.java:97) at java.io.BufferedInputStream.fill(Unknown Source) at java.io.BufferedInputStream.read(Unknown Source) at com.sun.mail.util.LineInputStream.readLine(LineInputStream.java:75) at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1440) ... 7 more Apr 17, 2013 11:10:02 PM com.bmc.arsys.emaildaemon.LoggingModule doWork Thanks for all your help and suggestion. Regards, Sanjay On Thu, Apr 18, 2013 at 2:48 PM, Jennifer Varkey wrote: > ** > Hello Jayesh, > > Nothing changed so far. > regards, > sonia > > > -- > *From:* jayesh panchal > *To:* arslist@ARSLIST.ORG > *Sent:* Thursday, 18 April 2013, 14:45 > *Subject:* Re: Time Out In Email Engine > > ** > Hi Sonia, > > Have you upgraded your Exchange Server or changed the Profile?? > > Regards, > Jayesh > > > On Thu, Apr 18, 2013 at 2:02 PM, SUBSCRIBE arslist Sonia < > sonia_m...@yahoo.co.uk> wrote: > > Hello All, > > Recently we are observing these errors in the "stderr.log" and email > engine error log form. > > We checked the emaildaemon.properties file for any TimeOut settings. There > were none. > > Is it related to ARSystem or Exchange Server? > > == > Apr 17, 2013 7:30:03 PM com.sun.mail.smtp.SMTPTransport readServerResponse > SEVERE: Exception reading response > javax.mail.MessagingException: Exception reading response; > nested exception is: > java.net.SocketTimeoutException: Read timed out > > > Additionally, we do not want to add the parameter > "com.bmc.arsys.emaildaemon.SMTPTimeout" in the "emaildaemon.properties" > file. > > Windows 2008 > SQL Server 2008 > ARS/Email 7.6.04 sp2 > ITSM 7.604 Sp2 > CMDB 7.6.04 > > Please let us know where/what other aspects to look out for. > > Thank You, > Sonia > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Java API and JSP
Yes, ARS can be used inside include directive. The include tag lib directory is used to include other page into the current page. And the page directive is used to import java files, package and directive in to the page. Regards, Kanhu On Wed, Jan 9, 2013 at 10:27 AM, jayesh panchal wrote: > ** > > Yes..you can use use include directive as ARS is build on struts framework > but include is used with tiles to include another jsp in one jsp > bodyyou have given example is not for include directive but its a page > directive used to import other java files or package to use defined > function from that java file or package to jsp . > > Regards > Jayesh > On Jan 8, 2013 2:13 PM, "John Baker" > wrote: > >> Hello >> >> Does the JSP contain the include directive? >> >> <%@ page import="com.bmc.arsys.api.ARServerUser" %> >> >> >> John >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Regarding installation of BMC Remedy Developer Studio
Hi Neha, You have to go to the BMC Product Download site for downloading the BMC Remedy AR System suite. Before Installing the ARServer you need to install jdk 1.6 or above followed by Any database server (MS SQL Server,Oracle,DB2,Sybase) then arserver,the suite includes arsystem server along with all the components that comes with the package and Developer studio is on of the component. There are 3 Default license comes with the installation suite. the default user is "Demo" with no passowrd. You can give password during intallation. And to be able to buy license it cost you in lacks,hence you need your sales team to contact BMC for license. Regards, Sanjay On Mon, Nov 19, 2012 at 12:03 PM, Neha Khandelwal wrote: > Hi, > > I am new to BMC Remedy Developer Studio tool. > Can someone please assist me as to how to get BMC Remedy Developer Studio > tool? > What are the prerequisite to install and configure BMC Remedy developer > Studio tool? > What are the license requirementa nd its cost? > > Thanks in advance... > > Regards > Neha > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
