Escalted? dropdown in Helpdesk
Hi Listers, I would like to know all the possible conditions under which the Escalated? drop down in the help desk case is set to "Yes" Is service target breach the only criteria?Please give me a pointer on the workflow that does this action. Iam on ITSM v 7.0.1 patch 007. Thanks in advance, Lann -- View this message in context: http://www.nabble.com/Escalted--dropdown-in-Helpdesk-tp25167228p25167228.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Business Time Segment and Support Group Business hours/Holidays
Hi Lister, Please help me in understanding the difference between the configuration of Business Time Segment and Support Group Business hours/Holidays(the tab Business hours/Holidays on the support group form) Will the Business hours/Holidays on the support group form wont work without Business Time Segment Consider I have a created a Business Time Segment -Available-Level1-Timings as 9 AM to 6 PM Monday to Friday the whole of this year and attached it to X service target with a target time of 4 hours bound for a specific company. Considering I have created a Holidays entry on Business hours/Holidays for Support group say on 1 Jan09 but not created a UnAvailable segment for 1 Jan09 in the Business Time Segment . If an Incident ticket is created for X service target on 1 Jan 09 and assigned to that group,will the SLA breach occur on this Incident.Also how can I releate the unavailablity period to the service target. Iam on ARS 7.1 ITSM 7.x -- View this message in context: http://www.nabble.com/Business-Time-Segment-and-Support-Group-Business-hours-Holidays-tp22945641p22945641.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Open an Excel file from Remedy
Thanks Mayfield it worked. But how can I save the excel file,Currently Iam able to open the Excel file of my choice and paste some data into a specified cell. BR, Lann Mayfield, Andy L. wrote: > > Trying setting up your active link as shown below: > > DDE- Action=POKE > Service=EXCEL > Topic=sheet1 (or whatever your excel sheet is named) > Item-R20C1 (this is cell A20) > Path-D:\Program Files\Microsoft Office\OFFICE11\excel.exe F:\PPCR.xls > Command= $FIELDNAME$ > > Andy L. Mayfield > Sr. System Operation Specialist > Alabama Power Company > Office: 205-226-1805 > Cell: 205-288-9140 > SoLinc: 10*19140 > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of lann > Sent: Wednesday, August 06, 2008 6:22 AM > To: arslist@ARSLIST.ORG > Subject: Open an Excel file from Remedy > > Hello all, > Iam trying to open a particular Microsoft Excel file in my F > drive > (F:\PPCR.xls),I want to copy some data from Remedy to particular cell of > the > Excel sheet say,A20. > > Iam using an Active link > DDE- Action=POKE > Service=EXCEL > Topic=F:\PPCR.xls > Item-A20 > Path-D:\Program Files\Microsoft Office\OFFICE11\excel.exe > Command=[OPEN(F:\PPCR.xls)] > > The problem is it opens a new Excel sheet,not my file of choice. > How can I remedy this? > > Thanks, > Lann > > -- > View this message in context: > http://www.nabble.com/Open-an-Excel-file-from-Remedy-tp18849160p18849160 > .html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Open-an-Excel-file-from-Remedy-tp18849160p18943064.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Setting up DSO
Hi all, I want to set up a simple DSO transfer.i.e to copy records from Source server's form to a Destination server's form. Is DSO a seperate installation or it is installed with Remedy server itself?What are the install prerequisites for DSO? Lann -- View this message in context: http://www.nabble.com/Setting-up-DSO-tp18941620p18941620.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Open an Excel file from Remedy
It's opening a new excel *file* not my file (F:\PPCR.xls) Lann Kaiser Norm E CIV USAF 96 CS/SCCE wrote: > > When you say... > > new Excel sheet,not my file of choice > > Do you mean it opens a new worksheet or a new Excel *file*? > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of lann > Sent: Wednesday, August 06, 2008 6:22 AM > To: arslist@ARSLIST.ORG > Subject: Open an Excel file from Remedy > > Hello all, > Iam trying to open a particular Microsoft Excel file in my F > drive > (F:\PPCR.xls),I want to copy some data from Remedy to particular cell of > the > Excel sheet say,A20. > > Iam using an Active link > DDE- Action=POKE > Service=EXCEL > Topic=F:\PPCR.xls > Item-A20 > Path-D:\Program Files\Microsoft Office\OFFICE11\excel.exe > Command=[OPEN(F:\PPCR.xls)] > > The problem is it opens a new Excel sheet,not my file of choice. > How can I remedy this? > > Thanks, > Lann > > -- > View this message in context: > http://www.nabble.com/Open-an-Excel-file-from-Remedy-tp18849160p18849160 > .html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Open-an-Excel-file-from-Remedy-tp18849160p18864633.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Open an Excel file from Remedy
Hello all, Iam trying to open a particular Microsoft Excel file in my F drive (F:\PPCR.xls),I want to copy some data from Remedy to particular cell of the Excel sheet say,A20. Iam using an Active link DDE- Action=POKE Service=EXCEL Topic=F:\PPCR.xls Item-A20 Path-D:\Program Files\Microsoft Office\OFFICE11\excel.exe Command=[OPEN(F:\PPCR.xls)] The problem is it opens a new Excel sheet,not my file of choice. How can I remedy this? Thanks, Lann -- View this message in context: http://www.nabble.com/Open-an-Excel-file-from-Remedy-tp18849160p18849160.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Services in ARS 7.1.00
What's the use of the New Active link action "Service",It's avilable as an Execute On in Filters also,How can I make use of it,what's the best scenario to use it. I couldn't find any information regarding it in the Remedy Guides. Lann -- View this message in context: http://www.nabble.com/Services-in-ARS-7.1.00-tp18357624p18357624.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Approval engine queuing transactions in Application Pending
Hi all, In our BMC ITSM 7.0 setup the approval engine is queuing transactions in Application Pending form. Why is it so? Lann -- View this message in context: http://www.nabble.com/Approval-engine-queuing-transactions-in-Application-Pending-tp17982280p17982280.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Can't move the Change ticket's Status beyond Request For Authorization.
Thanks Lisa. The approval process definitions are OTB ones and no change has been made to them. For Request For Authorization Status -Phase-(Review Phase) The definition is as follows: Review Phase Approved-Request For Change Rejected-Request For Authorization No Approvers-Request For Change I even tried out giving Infrastructure Change Approver permission for the manager and Assignee, still a mystery Lann LisaD wrote: > > Sorry to jump in so late, but I would probably check the Approval > Process Mappings and see what status you have set to move to if there > are no approvers. This is where you can set the status defaults for > each stage. > > Also, if there is a 'Business Approval' stage/phase, and there are no > approvers defined, the change remains in "Request for Change" status and > requires the Change Manager or Change Assignee to move the change > forward. (Sounds like you may have already tried this one.) > > Also, if you want to run an arlog I would be happy to look at it to see > why the status isn't changing. > > Thanks, > LisaD > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of lann > Sent: Friday, June 13, 2008 7:42 AM > To: arslist@ARSLIST.ORG > Subject: Re: Can't move the Change ticket's Status beyond Request For > Authorization. > > There are no approvers displayed in the approal tab at all. > > lann > > Decou, Candace M wrote: >> >> Oh and also they should have the role for Infrastructure Change > Approver >> as well I think. >> :) >> >> Candace DeCou >> >> DOI Remedy Systems Analyst >> Verizon Business >> Office: (408) 371-1112 >> >> Email: [EMAIL PROTECTED] >> >> >> >> Verizon Business - global capability, personal accountability. >> >> This e-mail is strictly confidential and intended only for use by the >> addressee unless otherwise indicated >> >> >> -Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of lann >> Sent: Wednesday, June 11, 2008 10:10 PM >> To: arslist@ARSLIST.ORG >> Subject: Re: Can't move the Change ticket's Status beyond Request For >> Authorization. >> >> For the Assignee and Manager the Status field is "Disabled".Iam trying >> to go >> to the next Status "Request For Change" . >> There are no pending approvals required ,so I feel the > assignee/manager >> can >> do the Status change,I clicked "Approve" in the Process Flow > accelerator >> and >> did a Save.But no Status change happened. >> >> Lann >> >> >> Decou, Candace M wrote: >>> >>> I think the Change Manager assignee needs to move the Change Request >>> forward. So, in other words, if I read this right, the Change >> Assignee >>> is trying to move it forward but it requires some action on the part >> of >>> one of the CAB members (Change Manager assignee). Who is that person >> or >>> group? Try having them select 'Approve' then move on to the next >> stage >>> and see if that helps. >>> :) >>> >>> Candace DeCou >>> >>> DOI Remedy Systems Analyst >>> Verizon Business >>> Office: (408) 371-1112 >>> >>> Email: [EMAIL PROTECTED] >>> >>> >>> >>> Verizon Business - global capability, personal accountability. >>> >>> This e-mail is strictly confidential and intended only for use by the >>> addressee unless otherwise indicated >>> >>> >>> -Original Message- >>> From: Action Request System discussion list(ARSList) >>> [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman >>> Sent: Wednesday, June 11, 2008 4:54 AM >>> To: arslist@ARSLIST.ORG >>> Subject: Re: Can't move the Change ticket's Status beyond Request For >>> Authorization. >>> >>> What do you mean by "unable to move..."? Is there an error message or >> is >>> the >>> status field disabled? >>> >>> --- J.T. Shyman >>> >>> -Original Message- >>> From: Action Request System discussion list(ARSList) >>> [mailto:[EMAIL PROTECTED] On Behalf Of lann >>> Sent: Wednesday, June 11, 2008 7:46 AM >>> To: arslist@ARSLIST.ORG >>&g
Re: Can't move the Change ticket's Status beyond Request For Authorization.
There are no approvers displayed in the approal tab at all. lann Decou, Candace M wrote: > > Oh and also they should have the role for Infrastructure Change Approver > as well I think. > :) > > Candace DeCou > > DOI Remedy Systems Analyst > Verizon Business > Office: (408) 371-1112 > > Email: [EMAIL PROTECTED] > > > > Verizon Business - global capability, personal accountability. > > This e-mail is strictly confidential and intended only for use by the > addressee unless otherwise indicated > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of lann > Sent: Wednesday, June 11, 2008 10:10 PM > To: arslist@ARSLIST.ORG > Subject: Re: Can't move the Change ticket's Status beyond Request For > Authorization. > > For the Assignee and Manager the Status field is "Disabled".Iam trying > to go > to the next Status "Request For Change" . > There are no pending approvals required ,so I feel the assignee/manager > can > do the Status change,I clicked "Approve" in the Process Flow accelerator > and > did a Save.But no Status change happened. > > Lann > > > Decou, Candace M wrote: >> >> I think the Change Manager assignee needs to move the Change Request >> forward. So, in other words, if I read this right, the Change > Assignee >> is trying to move it forward but it requires some action on the part > of >> one of the CAB members (Change Manager assignee). Who is that person > or >> group? Try having them select 'Approve' then move on to the next > stage >> and see if that helps. >> :) >> >> Candace DeCou >> >> DOI Remedy Systems Analyst >> Verizon Business >> Office: (408) 371-1112 >> >> Email: [EMAIL PROTECTED] >> >> >> >> Verizon Business - global capability, personal accountability. >> >> This e-mail is strictly confidential and intended only for use by the >> addressee unless otherwise indicated >> >> >> -Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman >> Sent: Wednesday, June 11, 2008 4:54 AM >> To: arslist@ARSLIST.ORG >> Subject: Re: Can't move the Change ticket's Status beyond Request For >> Authorization. >> >> What do you mean by "unable to move..."? Is there an error message or > is >> the >> status field disabled? >> >> --- J.T. Shyman >> >> -Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of lann >> Sent: Wednesday, June 11, 2008 7:46 AM >> To: arslist@ARSLIST.ORG >> Subject: Can't move the Change ticket's Status beyond Request For >> Authorization. >> >> Iamstuck with a problem >> >> The assignee and manager of a Change Request are unable to move the >> Change >> ticket's Status beyond Request For Authorization. >> I ensure the following: >> Assigne ehas Infrastructure Change Assignee role-Fixed > Permission. >> Availability is "Yes" >> No approvers in Review Phase. >> Added the assignee as Adhoc approver and tried ,but in vain >> >> Any other configuration I missed out? >> Any ideas will be greatly appreciated. >> Thx >> Lann >> >> -- >> View this message in context: >> > http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R >> eque >> st-For-Authorization.-tp17775621p17775621.html >> Sent from the ARS (Action Request System) mailing list archive at >> Nabble.com. >> >> > >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> > >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> > > ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> > > -- > View this message in context: >
Re: Can't move the Change ticket's Status beyond Request For Authorization.
Hi, For sure I logged in as the ticket's assignee/manager and they had respective roles Infrastructure Change Assignee/Infrastructure Change Manager respectively. Availability is Yes and are in a group. Lann Decou, Candace M wrote: > > But when 'you' did this, were you logged in as someone in the group for > Change Assignee, or as someone in the group for Change Manager? Also, > are you or is this person who is attempting this set up with appropriate > roles for the group to include Infrastructure Change Manager? It could > be that you don't have the proper 'roles' or groups set for yourself? > This is just a guess. The people who you set up as Change Managers must > be in the Change Management group (whatever you are calling it) and they > must also have the Infrastructure Change Manager role assigned and they > must also be set to Available. > Keep us posted - I am making certain assumptions here on the setup in > your environment, so not sure if I am hitting the mark for you or not. > :) > > Candace DeCou > > DOI Remedy Systems Analyst > Verizon Business > Office: (408) 371-1112 > > Email: [EMAIL PROTECTED] > > > > Verizon Business - global capability, personal accountability. > > This e-mail is strictly confidential and intended only for use by the > addressee unless otherwise indicated > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of lann > Sent: Wednesday, June 11, 2008 10:10 PM > To: arslist@ARSLIST.ORG > Subject: Re: Can't move the Change ticket's Status beyond Request For > Authorization. > > For the Assignee and Manager the Status field is "Disabled".Iam trying > to go > to the next Status "Request For Change" . > There are no pending approvals required ,so I feel the assignee/manager > can > do the Status change,I clicked "Approve" in the Process Flow accelerator > and > did a Save.But no Status change happened. > > Lann > > > Decou, Candace M wrote: >> >> I think the Change Manager assignee needs to move the Change Request >> forward. So, in other words, if I read this right, the Change > Assignee >> is trying to move it forward but it requires some action on the part > of >> one of the CAB members (Change Manager assignee). Who is that person > or >> group? Try having them select 'Approve' then move on to the next > stage >> and see if that helps. >> :) >> >> Candace DeCou >> >> DOI Remedy Systems Analyst >> Verizon Business >> Office: (408) 371-1112 >> >> Email: [EMAIL PROTECTED] >> >> >> >> Verizon Business - global capability, personal accountability. >> >> This e-mail is strictly confidential and intended only for use by the >> addressee unless otherwise indicated >> >> >> -Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman >> Sent: Wednesday, June 11, 2008 4:54 AM >> To: arslist@ARSLIST.ORG >> Subject: Re: Can't move the Change ticket's Status beyond Request For >> Authorization. >> >> What do you mean by "unable to move..."? Is there an error message or > is >> the >> status field disabled? >> >> --- J.T. Shyman >> >> -Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of lann >> Sent: Wednesday, June 11, 2008 7:46 AM >> To: arslist@ARSLIST.ORG >> Subject: Can't move the Change ticket's Status beyond Request For >> Authorization. >> >> Iamstuck with a problem >> >> The assignee and manager of a Change Request are unable to move the >> Change >> ticket's Status beyond Request For Authorization. >> I ensure the following: >> Assigne ehas Infrastructure Change Assignee role-Fixed > Permission. >> Availability is "Yes" >> No approvers in Review Phase. >> Added the assignee as Adhoc approver and tried ,but in vain >> >> Any other configuration I missed out? >> Any ideas will be greatly appreciated. >> Thx >> Lann >> >> -- >> View this message in context: >> > http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R >> eque >> st-For-Authorization.-tp17775621p17775621.html >> Sent from the ARS (Action Request System) mailing list archive at >> Nabble.com. &
Re: Can't move the Change ticket's Status beyond Request For Authorization.
For the Assignee and Manager the Status field is "Disabled".Iam trying to go to the next Status "Request For Change" . There are no pending approvals required ,so I feel the assignee/manager can do the Status change,I clicked "Approve" in the Process Flow accelerator and did a Save.But no Status change happened. Lann Decou, Candace M wrote: > > I think the Change Manager assignee needs to move the Change Request > forward. So, in other words, if I read this right, the Change Assignee > is trying to move it forward but it requires some action on the part of > one of the CAB members (Change Manager assignee). Who is that person or > group? Try having them select 'Approve' then move on to the next stage > and see if that helps. > :) > > Candace DeCou > > DOI Remedy Systems Analyst > Verizon Business > Office: (408) 371-1112 > > Email: [EMAIL PROTECTED] > > > > Verizon Business - global capability, personal accountability. > > This e-mail is strictly confidential and intended only for use by the > addressee unless otherwise indicated > > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman > Sent: Wednesday, June 11, 2008 4:54 AM > To: arslist@ARSLIST.ORG > Subject: Re: Can't move the Change ticket's Status beyond Request For > Authorization. > > What do you mean by "unable to move..."? Is there an error message or is > the > status field disabled? > > --- J.T. Shyman > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of lann > Sent: Wednesday, June 11, 2008 7:46 AM > To: arslist@ARSLIST.ORG > Subject: Can't move the Change ticket's Status beyond Request For > Authorization. > > Iamstuck with a problem > > The assignee and manager of a Change Request are unable to move the > Change > ticket's Status beyond Request For Authorization. > I ensure the following: > Assigne ehas Infrastructure Change Assignee role-Fixed Permission. > Availability is "Yes" > No approvers in Review Phase. > Added the assignee as Adhoc approver and tried ,but in vain > > Any other configuration I missed out? > Any ideas will be greatly appreciated. > Thx > Lann > > -- > View this message in context: > http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R > eque > st-For-Authorization.-tp17775621p17775621.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-Request-For-Authorization.-tp17775621p17792536.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Can't move the Change ticket's Status beyond Request For Authorization.
For the Assignee the Status field is "Disabled".Iam trying to go to the next Status "Request For Change" . There are no pending approvals required ,so I feel the assignee can do the Status change,I clicked "Approve" in the Process Flow accelerator and did a Save.But no Status change happened. Lann J.T. Shyman wrote: > > What do you mean by "unable to move..."? Is there an error message or is > the > status field disabled? > > --- J.T. Shyman > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of lann > Sent: Wednesday, June 11, 2008 7:46 AM > To: arslist@ARSLIST.ORG > Subject: Can't move the Change ticket's Status beyond Request For > Authorization. > > Iamstuck with a problem > > The assignee and manager of a Change Request are unable to move the Change > ticket's Status beyond Request For Authorization. > I ensure the following: > Assigne ehas Infrastructure Change Assignee role-Fixed Permission. > Availability is "Yes" > No approvers in Review Phase. > Added the assignee as Adhoc approver and tried ,but in vain > > Any other configuration I missed out? > Any ideas will be greatly appreciated. > Thx > Lann > > -- > View this message in context: > http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-Reque > st-For-Authorization.-tp17775621p17775621.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-Request-For-Authorization.-tp17775621p17792517.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Can't move the Change ticket's Status beyond Request For Authorization.
Iamstuck with a problem The assignee and manager of a Change Request are unable to move the Change ticket's Status beyond Request For Authorization. I ensure the following: Assigne ehas Infrastructure Change Assignee role-Fixed Permission. Availability is "Yes" No approvers in Review Phase. Added the assignee as Adhoc approver and tried ,but in vain Any other configuration I missed out? Any ideas will be greatly appreciated. Thx Lann -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-Request-For-Authorization.-tp17775621p17775621.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Business Hours for ITSM 7.0 Assignment
Is Business Hours configured for a Support group taken into account for Group Assignments? Suppose for Group1 I have configured the Monday timings as 9:00 AM to 6:00 PM. Will a ticket created at 8:00 PM on Monday be assigned to this group? -- View this message in context: http://www.nabble.com/Business-Hours-for-ITSM-7.0-Assignment-tp17669368p17669368.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Ticket ID not generated
Check the Manager availability for the CTI,location match and the assignment routing . This may happen when Manager is not available Thivagar Sankaran wrote: > > Hi all, > > I am in ITSM 7 environment as below: > > 7.0.01 patch 003 > SunOS 5.9 > SQL -- Oracle- 10.2.0.4.0 - 64bi > > When I am trying to create a ticket from requestor console, it is still in > progress. The ticket id is not getting generated. Please let me know what > is > going wrong here. > > Thanks & Regards, > Thivagar Sankaran > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Ticket-ID-not-generated-tp17666999p17669158.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Remedy Installation on SQL Express database
The installation is thru' with connection string servername\SQLEXPRESS,but if I enable Unicode during installation I get the same error "Unable to create a valid administrator user" lann wrote: > > Iam trying to install Remedy 7.0.1 patch 005 on a standalone machine with > Microsoft SQLServer express 2005. > I have installed the dotnet framework version 2.0 prior to installation of > SQLServer express 2005. > After a restart and trying out to install remedy i get the error "Unable > to create a valid administrator user" > -Demo. > During the installation the database selected is SQL and the connection > string is .\SQLEXPRESS. > Please help- > > -- View this message in context: http://www.nabble.com/Remedy-Installation-on-SQL-Express-database-tp17620886p17667656.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Assignment engine Integration with Remedy applications
Is there any detailed documentation(except the AR System 7.0 configuring guide) available to integrate the Assignment engine with a Remedy application -- View this message in context: http://www.nabble.com/Assignment-engine-Integration-with-Remedy-applications-tp17621454p17621454.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Remedy Installation on SQL Express database
Iam trying to install Remedy 7.0.1 patch 005 on a standalone machine with Microsoft SQLServer express 2005. I have installed the dotnet framework version 2.0 prior to installation of SQLServer express 2005. After a restart and trying out to install remedy i get the error "Unable to create a valid administrator user" -Demo. During the installation the database selected is SQL and the connection string is .\SQLEXPRESS. Please help- -- View this message in context: http://www.nabble.com/Remedy-Installation-on-SQL-Express-database-tp17620886p17620886.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Not getting AREmail Attachments
I have a problem with getting attachments in AREmail When a Notification action is trigerred for a user configured for Email notification,a message is automatically created in the ARSystem Email messages form.However if the message in the Email has any file attachment I couldn't find it in the attachments table of ARSystem Email messages form nor in the ARSystem email attachments. In the filter Notify action's "Fields" tab in the "Include fields" section I've selected "selected" and selected the attachment field in trouble ticket.I verified the permissions for the attachments field and found my receivers have the premission for it.Still I dont get the attachments in the Email Iam working in Remedy server 6.3 patch 19. Ideas please. -- View this message in context: http://www.nabble.com/Not-getting-AREmail-Attachments-tp17142151p17142151.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
