There are no approvers displayed in the approal tab at all. lann
Decou, Candace M wrote: > > Oh and also they should have the role for Infrastructure Change Approver > as well I think. > :) > > Candace DeCou > > DOI Remedy Systems Analyst > Verizon Business > Office: (408) 371-1112 > > Email: [EMAIL PROTECTED] > > > > Verizon Business - global capability, personal accountability. > > This e-mail is strictly confidential and intended only for use by the > addressee unless otherwise indicated > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of lann > Sent: Wednesday, June 11, 2008 10:10 PM > To: arslist@ARSLIST.ORG > Subject: Re: Can't move the Change ticket's Status beyond Request For > Authorization. > > For the Assignee and Manager the Status field is "Disabled".Iam trying > to go > to the next Status "Request For Change" . > There are no pending approvals required ,so I feel the assignee/manager > can > do the Status change,I clicked "Approve" in the Process Flow accelerator > and > did a Save.But no Status change happened. > > Lann > > > Decou, Candace M wrote: >> >> I think the Change Manager assignee needs to move the Change Request >> forward. So, in other words, if I read this right, the Change > Assignee >> is trying to move it forward but it requires some action on the part > of >> one of the CAB members (Change Manager assignee). Who is that person > or >> group? Try having them select 'Approve' then move on to the next > stage >> and see if that helps. >> :) >> >> Candace DeCou >> >> DOI Remedy Systems Analyst >> Verizon Business >> Office: (408) 371-1112 >> >> Email: [EMAIL PROTECTED] >> >> >> >> Verizon Business - global capability, personal accountability. >> >> This e-mail is strictly confidential and intended only for use by the >> addressee unless otherwise indicated >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman >> Sent: Wednesday, June 11, 2008 4:54 AM >> To: arslist@ARSLIST.ORG >> Subject: Re: Can't move the Change ticket's Status beyond Request For >> Authorization. >> >> What do you mean by "unable to move..."? Is there an error message or > is >> the >> status field disabled? >> >> --- J.T. Shyman >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of lann >> Sent: Wednesday, June 11, 2008 7:46 AM >> To: arslist@ARSLIST.ORG >> Subject: Can't move the Change ticket's Status beyond Request For >> Authorization. >> >> Iamstuck with a problem >> >> The assignee and manager of a Change Request are unable to move the >> Change >> ticket's Status beyond Request For Authorization. >> I ensure the following: >> Assigne ehas Infrastructure Change Assignee role-Fixed > Permission. >> Availability is "Yes" >> No approvers in Review Phase. >> Added the assignee as Adhoc approver and tried ,but in vain >> >> Any other configuration I missed out? >> Any ideas will be greatly appreciated. >> Thx >> Lann >> >> -- >> View this message in context: >> > http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R >> eque >> st-For-Authorization.-tp17775621p17775621.html >> Sent from the ARS (Action Request System) mailing list archive at >> Nabble.com. >> >> > ________________________________________________________________________ >> ____ >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> > ________________________________________________________________________ >> _______ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> > ________________________________________________________________________ > _______ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> > > -- > View this message in context: > http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R > equest-For-Authorization.-tp17775621p17792536.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-Request-For-Authorization.-tp17775621p17822505.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
