Re: Incident ID - Different prefix, linear sequence for each Company

2013-10-18 Thread ranjit jadhav
Hello Mau,

The incident id is generated on form HPD:CFG Ticket Num Generator, its 
request ID field has
the default prefix as INC, if you change it here it will get applied for 
incident creation.

To address your requirement you need some customization as bellow

 - For each company you need to add new form same as HPD:CFG 
Ticket Num Generator and its request ID should have default value which is 
company specific e.g. Comp1-Inc1 etc
- Add a char field on incident form (HPD:Help Desk) to hold the 
form name
- Filter HPD:INC:Service_101_GIN`! creates the new ID while one try 
to create new incident, 
- Modify above filter to perform push field action with sample data and 
use form name from the newly added field of HPD:Help Desk.
- On Incident creation, you need to twick the activelink that performs 
service action on open, change it to fire when company is selected, instead of 
form open.
- On compnay selection, first populate the new field to with form name 
company specific ID generation form.

You also need to change the workflows for few more option e.g. creating related 
incident also gets the incident id from HPD:CFG Ticket Num Generator, need to 
change thoes to get id from company specific ID generator.

its tricky and i havent tried it but it should work, hope this helps.

regards
Ranjit



On Fri, 10/18/13, Mauricio M. mau.rem...@gmail.com wrote:

 Subject: Incident ID - Different prefix, linear sequence for each Company
 To: arslist@ARSLIST.ORG
 Date: Friday, October 18, 2013, 3:33 AM
 
 **
 Hello
 friends,
 
 Is it possible to have different companies in
 multi-tenancy in ITSM 7.6/8.x, each one of them having a
 predetermined prefix for each module and their own request
 ID linear sequence?
 
 
 Company1
 Comp1-Inc-0001
 Comp1-Inc-0002
 Comp1-Inc-0003
 Comp2-Inc-0001
 Comp2-Inc-0002
 Comp2-Inc-0001
 Comp1-Probl-001
 Comp1-Probl-002
 Comp2-Probl-001
 Comp2-Probl-002
 
 
 Thanks a lot for your help,
 
 -Mau
 
 _ARSlist: Where the Answers Are and have been
 for 20 years_
 

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Re: How to debug active liniks

2013-07-15 Thread ranjit jadhav
You can get the name of AR API in server side API log, if you enable it at same 
time as you capture active link log.
@ below log out put, I guess 42 is ARGetListActiveLink call, but not sure.


...Ranjit



On Sun, 7/14/13, Angus Comber arsl...@iteloffice.com wrote:

 Subject: How to debug active liniks
 To: arslist@ARSLIST.ORG
 Date: Sunday, July 14, 2013, 5:51 PM
 
 I have workflow switched on and have
 logging output as below:
 
 
 ActiveLink: AL_call_CG_response_handler - Sun Jul 14 2013
 13:07:27
 False actions:
 CLAT /* Sun Jul 14 2013 13:08:11.590 */+API call,
 Procedure #42
 CLAT /* Sun Jul 14 2013 13:08:11.605 */-API call,
 Procedure #42
 CLAT /* Sun Jul 14 2013 13:08:11.652 */+API call,
 Procedure #78
 CLAT /* Sun Jul 14 2013 13:08:11.668 */-API call,
 Procedure #78
 CLAT /* Sun Jul 14 2013 13:08:11.668 */+API call,
 Procedure #74
 CLAT /* Sun Jul 14 2013 13:08:11.683 */-API call,
 Procedure #74
 CLAT /* Sun Jul 14 2013 13:08:11.715 */+API call,
 Procedure #73
 CLAT /* Sun Jul 14 2013 13:08:11.730 */-API call,
 Procedure #73
 CLAT /* Sun Jul 14 2013 13:08:11.761 */+API call,
 Procedure #73
 CLAT /* Sun Jul 14 2013 13:08:11.777 */-API call,
 Procedure #73
 CLAT /* Sun Jul 14 2013 13:08:11.886 */+API call,
 Procedure #42
 CLAT /* Sun Jul 14 2013 13:08:11.902 */-API call,
 Procedure #42
 CLAT /* Sun Jul 14 2013 13:08:11.902 */+API call,
 Procedure #78
 CLAT /* Sun Jul 14 2013 13:08:11.918 */-API call,
 Procedure #78
 CLAT /* Sun Jul 14 2013 13:08:12.105 */+API call,
 Procedure #73
 CLAT /* Sun Jul 14 2013 13:08:12.105 */-API call,
 Procedure #73
 (ARNOTE 8914)
 
 I notice that there can be a big delay in presenting the
 screen and I then see in the logging lots of these entries:
 CLAT /* Sun Jul 14 2013 13:08:11.590 */+API call,
 Procedure #42
 
 How do I worjk out what that means?  How do I lookup
 what Procedure #42 is?
 
 Presumably the time between */+API call, and */-API call, is
 the time taken by whatever Procedure #42 is?
 
 Is there any documentation covering this?  I am
 specifically looking at version 7.6 in mid tier, browser in
 IE10.
 
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Re: What form is arsvcdsp.log turned on from? Dispatcher

2013-07-12 Thread Ranjit Jadhav
Tim,

There is no Form interface to turn on or off dispatcher log, it is done 
manually from the ar.cfg file by adding or removing the dispatcher log file tag.

regards
Ranjit

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Re: Form with Overlay Corruption

2013-07-12 Thread ranjit jadhav
Lisa,

Do you see any num field mismatch error in arerror.log file? I remember there 
was issue with display only form with custom field when imported, its numfield 
in arschema table gets updated with wrong value and that corrupts the overlay 
form definition, in this case error with that schema id is reported arerror.log 
after server restart.

regards
Ranjit



On Thu, 7/11/13, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
lisa.kemes@dla.mil wrote:

 Subject: Re: Form with Overlay Corruption
 To: arslist@ARSLIST.ORG
 Date: Thursday, July 11, 2013, 6:00 PM
 
 Very interesting.  This is NOT
 enabled, and don't think it ever was, but
 it could have been the culprit.  We are on SP2.
 
 We found a way around it for now, but if it happens again,
 I'll refer to
 this.
 
 Thanks for your help!
 
 Lisa
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG]
 On Behalf Of Thakur, Ashish
 Sent: Thursday, July 11, 2013 2:27 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Form with Overlay Corruption
 
 ** 
 
 Have you enabled Cache Only Server Display Property in the
 config tab
 of AR Admin Console ? 
 
 If yes then it is already fixed in 7.6.04 SP4. Ask support
 for
 SW00425132 fix. 
 
  
 
 Regards,
 
 Ashish Thakur
 
  
 
 From: John Sundberg [mailto:john.sundb...@kineticdata.com]
 Sent: 11 July 2013 01:35
 Subject: Re: Form with Overlay Corruption
 
  
 
 ** 
 
 Scary.
 
  
 
 BTW -- how does this corruption happen?
 
  
 
 I have heard before corrupt form, corrupt act link, filter,
 etc...
 
  
 
 Is it a logical inconsistency -- or something else - like
 bad data?
 but -- how does it get bad data?
 
  
 
  
 
 -John
 
  
 
 On Wed, Jul 10, 2013 at 2:54 PM, Kemes, Lisa A DLA CTR
 INFORMATION
 OPERATIONS lisa.kemes@dla.mil
 wrote:
 
 Luckily, it's the CTM:People Search form which is a Display
 Only form.
 
 We ended up just deleting it (and that will delete the
 workflow) and
 then reimporting.  Risky move, but it looks like that
 fixed it.
 
 If it was something like the CTM:People form or some other
 MAIN form
 with all sorts of data and connections, we would have worked
 with
 BMC
 
 Thanks everyone!
 
 Lisa
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG]
 On Behalf Of Longwing, Lj
 Sent: Wednesday, July 10, 2013 3:34 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Form with Overlay Corruption
 
 **
 and all of the data :)
 
 
 On Wed, Jul 10, 2013 at 1:31 PM, pritch pri...@ptd.net
 wrote:
 
 
         Careful about deleting the form
 - in past versions, it also
 removed the workflow that went along with it - given that
 it's the
 CTM:People form, you might want to make sure you havea copy
 of all the
 associated workflow that you can re-import also.
 
 
         - Original Message -
         From: Lisa A DLA CTR
 INFORMATION OPERATIONS Kemes
 lisa.kemes@dla.mil
         To: arslist@ARSLIST.ORG
         Sent: Wednesday, July 10, 2013
 1:56:59 PM
         Subject: Form with Overlay
 Corruption
 
         **
 
 
         When we try to open a form in
 Dev Studio (the CTM:People Search
 form) an error pops up:
 
 
 
         Unable to retrieve the object
 from the AR System server.
 com.bmc.arsys.studio.model.ModelException: ERROR (-1):;
 CopyOutVuiFromache() (ARERR 5086)
 
 
 
         I can open up fine in Base
 Element, but not in Best Practice.  I
 tried deleting the overlay and I get the same message. 
 Luckily this is
 in our development server.  Tried overwriting it with
 an import of the
 same form from staging and still no luck.
 
 
 
         We are going to delete the form
 and import it from Staging soon
 but wanted to know if there is anything else we could
 check?  It looks
 corrupted to me.
 
 
 
         ARS 7.6.04 SP2
         ITSM 7.6.04 SP2
 
 
 
         Lisa Kemes
 
         Remedy Consultant
 
         Dev Technology Group
 
         DLA Office: (717) 770-6437
 
         Cell Phone: (717) 602-6430
 
         lisa.ke...@devtechnology.com
 
 
 
           _ARSlist: Where the
 Answers Are and have been for 20 years_
 
 
 
 
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 been for 20 years
 
 
 
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 years_
 
 
 ___
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 -- 
 
 John Sundberg
 
 Kinetic Data, Inc.
 
 Your Business. Your Process.
 
  
 
 651-556-0930 I john.sundb...@kineticdata.com
 
 
 www.kineticdata.com http://www.kineticdata.com/  I
 community.kineticdata.com http://community.kineticdata.com/  
 
  
 
  
 
 _ARSlist: Where the Answers Are and have been for 20

Re: Please help me

2013-07-04 Thread ranjit jadhav
Robin,

I would suggest to create a vendor form to fetch records from external source, 
you will have to write your own ardbc plugin (c or java and you must implement 
GetListEntryWithFields in plugin). Once vendor form is in place , write an 
active link that executes on enter and performs set field action. For active 
link set field action, read the data from this vendor form and select option to 
display list for multiple record match.

regards
Ranjit



On Thu, 7/4/13, Robin Mathew robi...@rediffmail.com wrote:

 Subject: Please help me
 To: arslist@ARSLIST.ORG
 Date: Thursday, July 4, 2013, 2:04 PM
 
 Hi,
 
 Requirement
 
 When user enters a value in a field in Remedy form and press
 Enter,pull matching records from an external system and
 display them in a table field.
 
 External System:Telecordia Granite/Oracle
 
 Additional information
 
 1.The matching records can be many records(50-100)
 
 2.Direct interaction with external system database is not
 supported.
 
 3.Not required to store returned matching records in Remedy
 system.
 
 Proposed solution
 
 I proposed view form based solution,but the external team is
 not supporting it.
 
 Please help me if you know any other solution for this
 requirement.Thanks.
 
 Regards
 Robin
 
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Re: Overlay

2013-06-24 Thread ranjit jadhav
Ron,

Best practice mode DevStudio must be used to create and edit overlay, overlays 
are not visible in Base mode. When you add field in base mode, the field is 
available to overlay as well but when the form and view is overlay then newly 
added field is part view overlay hence it is not be seen in user area. 

So if you use Best practice mode to add field then create overlay of form and 
view as well and then add field. if you are adding field from Base mode then 
see if view is overlay in that case you need to explicitly add the field in 
view overlay using Best Practice mode.

regards
Ranjit



On Mon, 6/24/13, Young, Ronald P. rpyo...@southernco.com wrote:

 Subject: Re: Overlay
 To: arslist@ARSLIST.ORG
 Date: Monday, June 24, 2013, 11:36 PM
 
 So you all are saying to do any
 editing/adding to a form labeled as an overlay in Best
 Practice Mode correct? No new views or anything like that is
 needed?
 
 Ron
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG]
 On Behalf Of Hullule, Kiran
 Sent: Monday, June 24, 2013 9:00 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Overlay
 
 Overlay is a replica copy of base + its own customization
 that you have done. Whatever out of the box you see on
 Overlay object is coming from Base, if you delete overlay
 object then base object will still be intact but it's not
 other way round. Concept of an Overlay is to Preserve your
 customization during upgrade process. If you do any
 customization on base objects then you would lose them but
 customizations on overlay object always remain unbroken.
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG]
 On Behalf Of Ron
 Sent: Monday, June 24, 2013 6:41 PM
 To: arslist@ARSLIST.ORG
 Subject: Overlay
 
 I am new to Developer Studio. My question is about forms
 that are listed as an overlay. What is the best method to
 work on an overlay... Base or Best? Then also, I have tried
 to add fields to it and the fields are showing and I have
 also entered the workflow for it and it looks good there but
 when I go back into the user area and run the form the new
 fields aren't there. Do I need to create a new view under
 that form and add the new fields to it or what?
 
 Thanks for any and all help.
 
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Re: For MS SQL Database: MS SQL Recommendations for BMC Remedy

2013-06-05 Thread Ranjit Jadhav
John,

ALLOW_SNAPSHOT_ISOLATION  READ_COMMITTED_SNAPSHOT settings are required to 
enable Row versioning framework in SQL Server to avoid deadlock due to 
concurrent update of data in same table. Database deadlock is experienced 
during ITSM Install/Upgrade when multithreaded data-import is done. tempdb size 
plays important role in Row versioning hence its setting are also mentioned 
in BMC's document.

For more information on Row versioning, please check following link. 

http://msdn.microsoft.com/en-us/library/ms189050(v=sql.105).aspx 


regards
Ranjit

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