Re: Incident ID - Different prefix, linear sequence for each Company
Hello Mau, The incident id is generated on form HPD:CFG Ticket Num Generator, its request ID field has the default prefix as INC, if you change it here it will get applied for incident creation. To address your requirement you need some customization as bellow - For each company you need to add new form same as HPD:CFG Ticket Num Generator and its request ID should have default value which is company specific e.g. Comp1-Inc1 etc - Add a char field on incident form (HPD:Help Desk) to hold the form name - Filter HPD:INC:Service_101_GIN`! creates the new ID while one try to create new incident, - Modify above filter to perform push field action with sample data and use form name from the newly added field of HPD:Help Desk. - On Incident creation, you need to twick the activelink that performs service action on open, change it to fire when company is selected, instead of form open. - On compnay selection, first populate the new field to with form name company specific ID generation form. You also need to change the workflows for few more option e.g. creating related incident also gets the incident id from HPD:CFG Ticket Num Generator, need to change thoes to get id from company specific ID generator. its tricky and i havent tried it but it should work, hope this helps. regards Ranjit On Fri, 10/18/13, Mauricio M. mau.rem...@gmail.com wrote: Subject: Incident ID - Different prefix, linear sequence for each Company To: arslist@ARSLIST.ORG Date: Friday, October 18, 2013, 3:33 AM ** Hello friends, Is it possible to have different companies in multi-tenancy in ITSM 7.6/8.x, each one of them having a predetermined prefix for each module and their own request ID linear sequence? Company1 Comp1-Inc-0001 Comp1-Inc-0002 Comp1-Inc-0003 Comp2-Inc-0001 Comp2-Inc-0002 Comp2-Inc-0001 Comp1-Probl-001 Comp1-Probl-002 Comp2-Probl-001 Comp2-Probl-002 Thanks a lot for your help, -Mau _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to debug active liniks
You can get the name of AR API in server side API log, if you enable it at same time as you capture active link log. @ below log out put, I guess 42 is ARGetListActiveLink call, but not sure. ...Ranjit On Sun, 7/14/13, Angus Comber arsl...@iteloffice.com wrote: Subject: How to debug active liniks To: arslist@ARSLIST.ORG Date: Sunday, July 14, 2013, 5:51 PM I have workflow switched on and have logging output as below: ActiveLink: AL_call_CG_response_handler - Sun Jul 14 2013 13:07:27 False actions: CLAT /* Sun Jul 14 2013 13:08:11.590 */+API call, Procedure #42 CLAT /* Sun Jul 14 2013 13:08:11.605 */-API call, Procedure #42 CLAT /* Sun Jul 14 2013 13:08:11.652 */+API call, Procedure #78 CLAT /* Sun Jul 14 2013 13:08:11.668 */-API call, Procedure #78 CLAT /* Sun Jul 14 2013 13:08:11.668 */+API call, Procedure #74 CLAT /* Sun Jul 14 2013 13:08:11.683 */-API call, Procedure #74 CLAT /* Sun Jul 14 2013 13:08:11.715 */+API call, Procedure #73 CLAT /* Sun Jul 14 2013 13:08:11.730 */-API call, Procedure #73 CLAT /* Sun Jul 14 2013 13:08:11.761 */+API call, Procedure #73 CLAT /* Sun Jul 14 2013 13:08:11.777 */-API call, Procedure #73 CLAT /* Sun Jul 14 2013 13:08:11.886 */+API call, Procedure #42 CLAT /* Sun Jul 14 2013 13:08:11.902 */-API call, Procedure #42 CLAT /* Sun Jul 14 2013 13:08:11.902 */+API call, Procedure #78 CLAT /* Sun Jul 14 2013 13:08:11.918 */-API call, Procedure #78 CLAT /* Sun Jul 14 2013 13:08:12.105 */+API call, Procedure #73 CLAT /* Sun Jul 14 2013 13:08:12.105 */-API call, Procedure #73 (ARNOTE 8914) I notice that there can be a big delay in presenting the screen and I then see in the logging lots of these entries: CLAT /* Sun Jul 14 2013 13:08:11.590 */+API call, Procedure #42 How do I worjk out what that means? How do I lookup what Procedure #42 is? Presumably the time between */+API call, and */-API call, is the time taken by whatever Procedure #42 is? Is there any documentation covering this? I am specifically looking at version 7.6 in mid tier, browser in IE10. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What form is arsvcdsp.log turned on from? Dispatcher
Tim, There is no Form interface to turn on or off dispatcher log, it is done manually from the ar.cfg file by adding or removing the dispatcher log file tag. regards Ranjit ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Form with Overlay Corruption
Lisa, Do you see any num field mismatch error in arerror.log file? I remember there was issue with display only form with custom field when imported, its numfield in arschema table gets updated with wrong value and that corrupts the overlay form definition, in this case error with that schema id is reported arerror.log after server restart. regards Ranjit On Thu, 7/11/13, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: Subject: Re: Form with Overlay Corruption To: arslist@ARSLIST.ORG Date: Thursday, July 11, 2013, 6:00 PM Very interesting. This is NOT enabled, and don't think it ever was, but it could have been the culprit. We are on SP2. We found a way around it for now, but if it happens again, I'll refer to this. Thanks for your help! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thakur, Ashish Sent: Thursday, July 11, 2013 2:27 AM To: arslist@ARSLIST.ORG Subject: Re: Form with Overlay Corruption ** Have you enabled Cache Only Server Display Property in the config tab of AR Admin Console ? If yes then it is already fixed in 7.6.04 SP4. Ask support for SW00425132 fix. Regards, Ashish Thakur From: John Sundberg [mailto:john.sundb...@kineticdata.com] Sent: 11 July 2013 01:35 Subject: Re: Form with Overlay Corruption ** Scary. BTW -- how does this corruption happen? I have heard before corrupt form, corrupt act link, filter, etc... Is it a logical inconsistency -- or something else - like bad data? but -- how does it get bad data? -John On Wed, Jul 10, 2013 at 2:54 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: Luckily, it's the CTM:People Search form which is a Display Only form. We ended up just deleting it (and that will delete the workflow) and then reimporting. Risky move, but it looks like that fixed it. If it was something like the CTM:People form or some other MAIN form with all sorts of data and connections, we would have worked with BMC Thanks everyone! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, July 10, 2013 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: Form with Overlay Corruption ** and all of the data :) On Wed, Jul 10, 2013 at 1:31 PM, pritch pri...@ptd.net wrote: Careful about deleting the form - in past versions, it also removed the workflow that went along with it - given that it's the CTM:People form, you might want to make sure you havea copy of all the associated workflow that you can re-import also. - Original Message - From: Lisa A DLA CTR INFORMATION OPERATIONS Kemes lisa.kemes@dla.mil To: arslist@ARSLIST.ORG Sent: Wednesday, July 10, 2013 1:56:59 PM Subject: Form with Overlay Corruption ** When we try to open a form in Dev Studio (the CTM:People Search form) an error pops up: Unable to retrieve the object from the AR System server. com.bmc.arsys.studio.model.ModelException: ERROR (-1):; CopyOutVuiFromache() (ARERR 5086) I can open up fine in Base Element, but not in Best Practice. I tried deleting the overlay and I get the same message. Luckily this is in our development server. Tried overwriting it with an import of the same form from staging and still no luck. We are going to delete the form and import it from Staging soon but wanted to know if there is anything else we could check? It looks corrupted to me. ARS 7.6.04 SP2 ITSM 7.6.04 SP2 Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com http://www.kineticdata.com/ I community.kineticdata.com http://community.kineticdata.com/ _ARSlist: Where the Answers Are and have been for 20
Re: Please help me
Robin, I would suggest to create a vendor form to fetch records from external source, you will have to write your own ardbc plugin (c or java and you must implement GetListEntryWithFields in plugin). Once vendor form is in place , write an active link that executes on enter and performs set field action. For active link set field action, read the data from this vendor form and select option to display list for multiple record match. regards Ranjit On Thu, 7/4/13, Robin Mathew robi...@rediffmail.com wrote: Subject: Please help me To: arslist@ARSLIST.ORG Date: Thursday, July 4, 2013, 2:04 PM Hi, Requirement When user enters a value in a field in Remedy form and press Enter,pull matching records from an external system and display them in a table field. External System:Telecordia Granite/Oracle Additional information 1.The matching records can be many records(50-100) 2.Direct interaction with external system database is not supported. 3.Not required to store returned matching records in Remedy system. Proposed solution I proposed view form based solution,but the external team is not supporting it. Please help me if you know any other solution for this requirement.Thanks. Regards Robin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Overlay
Ron, Best practice mode DevStudio must be used to create and edit overlay, overlays are not visible in Base mode. When you add field in base mode, the field is available to overlay as well but when the form and view is overlay then newly added field is part view overlay hence it is not be seen in user area. So if you use Best practice mode to add field then create overlay of form and view as well and then add field. if you are adding field from Base mode then see if view is overlay in that case you need to explicitly add the field in view overlay using Best Practice mode. regards Ranjit On Mon, 6/24/13, Young, Ronald P. rpyo...@southernco.com wrote: Subject: Re: Overlay To: arslist@ARSLIST.ORG Date: Monday, June 24, 2013, 11:36 PM So you all are saying to do any editing/adding to a form labeled as an overlay in Best Practice Mode correct? No new views or anything like that is needed? Ron -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: Monday, June 24, 2013 9:00 AM To: arslist@ARSLIST.ORG Subject: Re: Overlay Overlay is a replica copy of base + its own customization that you have done. Whatever out of the box you see on Overlay object is coming from Base, if you delete overlay object then base object will still be intact but it's not other way round. Concept of an Overlay is to Preserve your customization during upgrade process. If you do any customization on base objects then you would lose them but customizations on overlay object always remain unbroken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Sent: Monday, June 24, 2013 6:41 PM To: arslist@ARSLIST.ORG Subject: Overlay I am new to Developer Studio. My question is about forms that are listed as an overlay. What is the best method to work on an overlay... Base or Best? Then also, I have tried to add fields to it and the fields are showing and I have also entered the workflow for it and it looks good there but when I go back into the user area and run the form the new fields aren't there. Do I need to create a new view under that form and add the new fields to it or what? Thanks for any and all help. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: For MS SQL Database: MS SQL Recommendations for BMC Remedy
John, ALLOW_SNAPSHOT_ISOLATION READ_COMMITTED_SNAPSHOT settings are required to enable Row versioning framework in SQL Server to avoid deadlock due to concurrent update of data in same table. Database deadlock is experienced during ITSM Install/Upgrade when multithreaded data-import is done. tempdb size plays important role in Row versioning hence its setting are also mentioned in BMC's document. For more information on Row versioning, please check following link. http://msdn.microsoft.com/en-us/library/ms189050(v=sql.105).aspx regards Ranjit ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
