Incorrect format -Remedy error
Hi Everyone, We are on Remedy 6.3 and our Japanese(only) users are getting below mentioned error : *** ARERR (402) Incorrect format in the definition file. Incorrect format in the definition file. (ARERR 1651) *** The application is working fine in English and other languages and there is no change occurred on application level /Remedy Servers . Please suggest. Thanks Shibu Samuel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Assignment Engine with customized form
Hi List, I have a requirement to integrate the Assignment Engine with Customized form /application. For Example : There is a form for ticketing purpose and the group are defined on the group form with members. When a new request is submitted to this form, the assignment ofnbsp;tickets should take place automaticallynbsp;using Assignment engine.nbsp;nbsp;Please suggest how to achieve this. Note : I am not using ITSM suit,nbsp;Remedy Version : nbsp;7.0.1Thanks in adavnce.nbsp;Thanks Shibu Samuel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
signal/exception(ARNOTE 20)
Hi List, In one of our server we are getting below error very frequently which impacting the Users. * Fri Oct 26 08:41:35 2007 0 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Fri Oct 26 08:41:35 2007 11 * Any ideas/suggestions would be of a great help. Thanks Shibu Samuel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: help
Thanks for the help Roger. On which form I have to check, HPD:Help Desk? Please advice. Thanks Shibu Samuel From: Action Request System discussion list(ARSList) on behalf of Roger Justice Sent: Tue 11/09/2007 12:34 PM To: arslist@ARSLIST.ORG Subject: Re: help ** This is the standard text report. To export the data you will have to open Incident work info and search on the field Incident Number. Now you can export to a file. -Original Message- From: Shibu Samuel [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 11 Sep 2007 4:47 am Subject: help Hi List, How to Export a Work info entries in a file. We are using Incident Management 7.0. Steps to export a work info file 1. Select workinfo entries under Work Info TAB 2. Click on Report button 3. A page will open, select report - Export to file (Export to file is greyed out) Please advice. Thanks Shibu Samuel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ ARSlist:Where the Answers Are Email and AIM finally together. You've gotta check out free AOL Mail http://o.aolcdn.com/cdn.webmail.aol.com/mailtour/aol/en-us/index.htm?ncid=AOLAOF0002000970 ! __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
help
Hi List, How to Export a Work info entries in a file. We are using Incident Management 7.0. Steps to export a work info file 1. Select workinfo entries under Work Info TAB 2. Click on Report button 3. A page will open, select report - Export to file (Export to file is greyed out) Please advice. Thanks Shibu Samuel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS Upgrade from 5.1.2 to 7.0.1 via 6.3
Hi Betsy, For Remedy 6.3 you need to install 32-bit Oracle 9iR2 database client to connect with Oracle 10g database. Thanks Shibu Samuel -Original Message- From: CLG-29 [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 10 Jul 2007 8:49 pm Subject: ARS Upgrade from 5.1.2 to 7.0.1 via 6.3 Hello All, We are (finally!) upgrading ARS from 5.1.2 to 7.0.1. At the same time, we are upgrading Oracle from 9i to 10g. Right now, we are setting up our sandbox test environment by taking an Oracle backup and restoring it onto a test UNIX server. This went onto the server under /opt/oracle9. My DBA followed this up with upgrading Oracle to 10g on this box, using a new location of /opt/oracle13. When we run the intermediary 6.3 install, we get the following error in /tmp/arDBErrorLog: /usr/lib/dld.sl: Can't find path for shared library: libclntsh.sl.9.0 /usr/lib/dld.sl: No such file or directory Tue Jul 10 16:27:52 PDT 2007 It appears that something is looking for an Oracle 9 client library but, since we now have Oracle 10 on this server, this doesn't make sense ... or does it? Can somebody please let me know what I have to do to get rid of this error? Thanks much! Betsy McCullough ___ -- View this message in context: http://www.nabble.com/ARS-Upgrade-from-5.1.2-to-7.0.1-via-6.3-tf4059464.html#a11532875 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ ARSlist:Where the Answers Are AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com http://www.aol.com/?ncid=AOLAOF0002000437 . __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Middle East
Hi Head, Robert, Runar, Thanks for your kind info and intelligent views : FYI please : Total 21 Countries in Middle East. Refer to below link for better understanding : http://www.mideastinfo.com/countries.html Hope this will clarify and improve your Geographical Knowledge. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Job Opportunity for Remedy Developer - Middle East
Hi Prashant, Can you please confirm, this position is for which location? Thanks SS From: Action Request System discussion list(ARSList) on behalf of Prashant Patil Sent: Sun 08/07/2007 12:44 PM To: arslist@ARSLIST.ORG Subject: Job Opportunity for Remedy Developer - Middle East ** Job Description: Skilled (mid) Remedy Developers to join a large global enterprise - BMC elite partner in the Middle East. Must be able to excute projects from development, QA testing and deployment and support. Minimum Qualifications: --- 1+ years experience as a Remedy Developer preferably on a large scale. Experience with ARS/Mid-Tier version 7.x preferred, v. 6 would be the minimum. 24x7 coverage of the system. Extremely skilled at multi-tasking and working in a fast-paced environment. Proven experience developing and customizing Remedy ARS applications. Skilled with Crystal Reports. Excellent customer service and customer support background. Excellent troubleshooting skills. Strong written and verbal communication skills. Able to respond to frequent pressure to meet deadlines. Able to work effectively as part of a team and with minimal supervision. Experience with integrations is a plus. Experience with Remedy's Customer Support application is a plus. Please send resumes to [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Help
Hi Rick,
Thanks a lot for the suggestions.
Implemented the first resolution and its Working fine
Thanks
Shibu Samuel
From: Action Request System discussion list(ARSList) on behalf of Rick Ponzo
Sent: Mon 21/05/2007 4:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help
Hi Shibu,
If you don't want to go the route of creating a Display-Only form and
associated workflow, then you can prevent a search being done on the
User form with the Login name being $NULL$. Create an Active Link that
executes on Search. The Run If statement can be:
($OPERATION$ = QUERY ) AND ('Login Name' = $NULL$)
and the Permissions will be the Group you want this workflow to execute on.
You can present an error message as the If Action telling the user they
need to enter a value in the Login Name field before searching.
An alternative to opening the User form with the Update button, is to
create a display-only form and open that. The form will have the fields
on it that you want the user to be able to see/modify. If they are
going to be able to modify the fields then they will have to have
permission on the User form to do so.
Once you create the display-only form and add the fields you can then
add 3 buttons to the form. One will search for the login name and
return the data for the fields you added to the form if there is an
exact match. This can be accomplished using an active link and a Set
Fields action. Another button can be used to modify the record that is
returned and a Push Fields action will update the User record. The
third button closes the form without performing any save or modify actions.
This is a good way to control the access the user has.
Either option should work for you.
Hope that helps,
Rick Ponzo
Shibu Samuel wrote:
Hi Rick,
Thanks for the response.
The search is not done thorugh a Display Only form. There is an Update button
that opens the User form in the Search mode. If the User belongs to a
particular group then the Login Id has to be enterd to search for a record.
Could yoy please advise how this could be done without having to create a new
view of the User form with the Search Option disabled.
Thanks
Shibu Samuel
From: Action Request System discussion list(ARSList) on behalf of Rick Ponzo
Sent: Mon 21/05/2007 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help
It sounds like a display only form may be what you're looking for. By
using a display only form you can add a button that conducts the search
based on a value entered into a character field. You can control if you
would allow wildcards, or require an exact match.
This sounds like a better approach for what you want to do.
Rick Ponzo
IntegrITS Corporation
[EMAIL PROTECTED]
Shibu Samuel wrote:
Hi All,
My requirement is to do a search on the User form based on the Logon Id.
Users belonging to a particular group should not be able to do a blank
search on the User form. Only upon entering the Logon Id should they be able
to view the record for the Logon Id entered.
Is it possible to do this through workflow or should I be creating a new
view altogether for Users belonging to this particular group where the
Search option could be disabled. Is there a way to disable blank search for
Users belonging to a particular group to disable the option of search if the
Logoin Id field is empty.
Thanks
Shibu Samuel
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Rick Ponzo
IntegrITS Corporation
[EMAIL PROTECTED]
___
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Rick Ponzo
IntegrITS Corporation
[EMAIL PROTECTED]
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Help
Hi All, My requirement is to do a search on the User form based on the Logon Id. Users belonging to a particular group should not be able to do a blank search on the User form. Only upon entering the Logon Id should they be able to view the record for the Logon Id entered. Is it possible to do this through workflow or should I be creating a new view altogether for Users belonging to this particular group where the Search option could be disabled. Is there a way to disable blank search for Users belonging to a particular group to disable the option of search if the Logoin Id field is empty. Thanks Shibu Samuel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Help
Hi Rick, Thanks for the response. The search is not done thorugh a Display Only form. There is an Update button that opens the User form in the Search mode. If the User belongs to a particular group then the Login Id has to be enterd to search for a record. Could yoy please advise how this could be done without having to create a new view of the User form with the Search Option disabled. Thanks Shibu Samuel From: Action Request System discussion list(ARSList) on behalf of Rick Ponzo Sent: Mon 21/05/2007 3:47 PM To: arslist@ARSLIST.ORG Subject: Re: Help It sounds like a display only form may be what you're looking for. By using a display only form you can add a button that conducts the search based on a value entered into a character field. You can control if you would allow wildcards, or require an exact match. This sounds like a better approach for what you want to do. Rick Ponzo IntegrITS Corporation [EMAIL PROTECTED] Shibu Samuel wrote: Hi All, My requirement is to do a search on the User form based on the Logon Id. Users belonging to a particular group should not be able to do a blank search on the User form. Only upon entering the Logon Id should they be able to view the record for the Logon Id entered. Is it possible to do this through workflow or should I be creating a new view altogether for Users belonging to this particular group where the Search option could be disabled. Is there a way to disable blank search for Users belonging to a particular group to disable the option of search if the Logoin Id field is empty. Thanks Shibu Samuel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Rick Ponzo IntegrITS Corporation [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Help
Hi David, Many thanks for the suggestions. Done the changes and its working fine. Thanks once again. Thanks Shibu Samuel Hi Samuel Try putting the excluded days in the holidays list in US format - 2/28/2007 and see if that works HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shibu Samuel Sent: Thursday, March 22, 2007 12:39 PM To: arslist@ARSLIST.ORG Subject: Help Hi All, I have a menu with data in the following format: FEB-07 APR-08 MAY-09 When one of this is selected, the data needs to be converted into the last working day of the particular month for the particular year on submit. I'm using the Application-Bus-Time-Add Process to calculate the last working day but the problem is that though I've entered 28/02/2007 in the holiday list of the the Business Time Holidays form, when I use the following command in the Set Fields $PROCESS$ @@:Application-Bus-Time-Add $fieldname$ 19 4 Holidays Workdays I get the result as 28/02/2007 which is incorrect. There is a temp field that sets the date to 01/02/2007 when FEB-07 is selected. What am I doing wrong that the holiday is not considered and is displayed as the last working day. Thanks in advance. Thanks Shibu Samuel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Whilst this email has been checked for all known viruses, recipients should undertake their own virus checking as Xansa will not accept any liability whatsoever. This email and any files transmitted with it are confidential and protected by client privilege. It is solely for the use of the intended recipient. Please delete it and notify the sender if you have received it in error. Unauthorised use is prohibited. Any opinions expressed in this email are those of the individual and not necessarily the organisation. Xansa, Registered Office: 420 Thames Valley Park Drive, Thames Valley Park, Reading, RG6 1PU, UK. Registered in England No.1000954. t +44 (0)8702 416181 w www.xansa.com
Help
Hi All, I have a menu with data in the following format: FEB-07 APR-08 MAY-09 When one of this is selected, the data needs to be converted into the last working day of the particular month for the particular year on submit. I'm using the Application-Bus-Time-Add Process to calculate the last working day but the problem is that though I've entered 28/02/2007 in the holiday list of the the Business Time Holidays form, when I use the following command in the Set Fields $PROCESS$ @@:Application-Bus-Time-Add $fieldname$ 19 4 Holidays Workdays I get the result as 28/02/2007 which is incorrect. There is a temp field that sets the date to 01/02/2007 when FEB-07 is selected. What am I doing wrong that the holiday is not considered and is displayed as the last working day. Thanks in advance. Thanks Shibu Samuel
last working day function- help
Hi List, Is there any function in remedy to set the last working day of the month(or last friday of the month). for Ex: User will select month from the dropdown and the field x will be populated with the last working date or any workaround. Thanks Shibu Samuel
Date Field default value
Hi List, I am using Date field on a form and setting the default value as Current System Date ($DATE$) to this field. But when i am opening the form from user tool its not showing the system date and showing as $DATE$ text. Please suggest. Thanks Shibu Samuel
Re: Date Field default value
Hi Roger, Thanks for the response. I am not passing quotes with the $DATE$. I am just passing $DATE$ to date field. Thanks Shibu Samuel -Original Message- From: Action Request System discussion list(ARSList) on behalf of Roger Justice Sent: Thu 08/03/2007 1:35 PM To: arslist@ARSLIST.ORG Cc: Subject: Re: Date Field default value ** The quotes will cause what you are seeing. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 8 Mar 2007 7:48 AM Subject: Date Field default value Hi List, I am using Date field on a form and setting the default value as Current System Date ($DATE$) to this field. But when i am opening the form from user tool its not showing the system date and showing as $DATE$ text. Please suggest. Thanks Shibu Samuel _ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=http://www.aol.com . __20060125___This posting was submitted with HTML in it___
Re: RE : Remedy ARS 6.3 server process crash randomly
The Remedy Latest patch is Patch 19 for 6.3. -Original Message- From: Action Request System discussion list(ARSList) on behalf of Frex Popo Sent: Tue 26/12/2006 11:38 AM To: arslist@ARSLIST.ORG Cc: Subject: RE : Remedy ARS 6.3 server process crash randomly ** Is 14 the latest patch ... If I were you I would check the latest patch ( I guess it cld be 15) and see what has been fixed in it :) Frank [EMAIL PROTECTED] a écrit : Recently we have upgraded our Remedy ARS from 6.0.1 to 6.3 patch 14. Our ARS server process will randomly crashed for unknown reason. Our Oracle database is 9.2.0.5C. HP Unix server. HP-UX B.11.11 U 9000/800 (tb) There are 5 applications running on this server including Remedy ARS We then upgraded our memory from 2GB to 10GB to address this issue as we thought there might be performance issue on the server due to lack of memory. But it did not fix this problem. Also I can see the free memory ran out very quickly. I have been checking on ARSLIST and found out that there could be Oracle issue when Oracle that is at lower version than 9.2.0.4. But our Oracle database is 9.2.0.5C. Anyone got any ideas, please advice. This has became a very serious issues for us. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are _ Yahoo! Mail réinvente le mail ! Découvrez le nouveau Yahoo! Mail http://fr.rd.yahoo.com/evt=40577/*http://fr.promotions.yahoo.com/mail/nouveaumail.html et son interface révolutionnaire. __20060125___This posting was submitted with HTML in it___
Re: XML format
Thanks lot for the info. We are planning to pass some values on the URL and return value will be on XML. for ex : Pass an firstname , lastname to remedy in URL and Remedy can return the requestID in XML Thanks Shibu Samuel -Original Message- From: Action Request System discussion list(ARSList) on behalf of Ben Christenson Sent: Mon 9/25/2006 10:12 PM To: arslist@ARSLIST.ORG Cc: Subject: Re: XML format Is ther any way to pass the values in URL to Remedy and Remedy can return values in XML format. Kinetic Link (http://www.kineticdata.com/products/klink) solves problems very similiar to what you are discussing. It is an opensource web-application that provides a consistent XML over HTTP interface for interacting with BMC Remedy Action Request Systems. Can you be a little more specific about what you are looking to do? What kind of values are you wanting to pass? What kind of values do you want to return? ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: SERIOUS!!!---Help with Table Refresh
Hi, If you are in AR 6.3 then to refresh the table field u need to execute the active link on Window Loded Hope this will help. Thanks Shibu -Original Message- From: Action Request System discussion list(ARSList) on behalf of Nisha RAMTRI Sent: Mon 7/31/2006 11:33 AM To: arslist@ARSLIST.ORG Cc: Subject: SERIOUS!!!---Help with Table Refresh ** Hello All, I have a display only form which has a table field on it. This table A (for eg.) has the entries coming into it from some backend form. Now there's an active link guide which is pushing multiple entries into this backend form and when I add a change field action to refresh this display-only table field after the active link guide action, it fails to refresh on the web client even though data is already pushed by the guide. On native console, refresh is taking place properly. Can anyone suggest where I might be going wrong for the same??? Please suggest what should be done in order to refresh data in the table on web also. I am blocked due to this now!! Thanks. Warm Regards, Nisha Ramtri Remedy Development, ITAC, ST Microelectronics Ltd. Plot#1, Knowledge Park-III, Greater Noida. Ph# (0120)3916000 Extn:6247 PSTN# (0120)4006247 __20060125___This posting was submitted with HTML in it___
Mid-Tier Installation error
Hi List, I am trying to install mid-tier 6.3 on Apache 2.2.2 with mid-tier inbuilt ServletExec, but while installation i am getting the below error : * Enter port number [] Installing ServletExec AS in /usr/local/NewAtlanta/ServletExecAS Error constructing mod_servletexec.so Verify that the compiler and link-editor specified by $CFG_CC and $CFG_LD_SHLIB in your 'apxs' script are in your PATH. Also verify that the 'apxs' script has been properly installed. The installation log file (/tmp/SEinstall.log) has more details about these problems. If you continue to have problems then please forward the error messages and to [EMAIL PROTECTED] ServletExec installation aborting on failure! See /tmp/SEinstall.log for log of installation. Exiting ServletExec AS installer... egrep: can't open /usr/local/NewAtlanta/ServletExecAS/config/webadapter.properties mkdir: Failed to make directory /usr/local/NewAtlanta/ServletExecAS/se-rwebtestServletExec /ServletExecData; No such file or directory chmod: WARNING: can't access /usr/local/NewAtlanta/ServletExecAS/se-rwebtestServletExec/Ser vletExecData ./mt_install: /usr/local/NewAtlanta/ServletExecAS/se-rwebtestServletExec/ServletExecData/oe m.properties: cannot create Please suggest. Thanks Sam
Re: Mid-Tier Installation error
Hi James,
Thanks for the suggestions ..
My OS is Unix and Apache is configured with DSO enabled.
I have checked the DSO and the result is as below
servername{root}$ httpd -l
Compiled in modules:
core.c
mod_access.c
mod_auth.c
mod_include.c
mod_log_config.c
mod_env.c
mod_setenvif.c
prefork.c
http_core.c
mod_mime.c
mod_status.c
mod_autoindex.c
mod_asis.c
mod_cgi.c
mod_negotiation.c
mod_dir.c
mod_imap.c
mod_actions.c
mod_userdir.c
mod_alias.c
mod_so.c
Please suggest
Thanks
Sam
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of
McKenzie, James J C-E LCMC HQISEC/L3
Sent: Fri 7/14/2006 2:36 PM
To: arslist@ARSLIST.ORG
Cc:
Subject: Re: Mid-Tier Installation error
**
Sam:
The problem is in the error message. You have to install/build Apache
with the DSO option turned ON. This will build (or should build the apxs
script which is used to build Dynamic Service Objects (DSO). This will build
the mod_servletexec.so file which is used for Servlets and JSP object
translation/compilation when you are running your server.
You are on UNIX, right?
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of Shibu Samuel
Sent: Friday, July 14, 2006 1:20 AM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier Installation error
Hi List,
I am trying to install mid-tier 6.3 on Apache 2.2.2 with mid-tier
inbuilt ServletExec, but while installation i am getting the below error :
*
Enter port number []
Installing ServletExec AS in
/usr/local/NewAtlanta/ServletExecAS
Error constructing mod_servletexec.so
Verify that the compiler and link-editor specified by $CFG_CC
and $CFG_LD_SHLIB in your 'apxs' script are in your PATH.
Also you have to have the path to gcc and ld in the PATH. Gcc is
normally
located in the /usr/gcc directory. If you are on a Solaris system,
you
have to install the SUN compiler package and add /usr/ccs/bin to
your
PATH.
Also verify that the 'apxs' script has been properly
installed. The installation log file (/tmp/SEinstall.log)
has more details about these problems.
If you continue to have problems then please forward the
error messages and to [EMAIL PROTECTED]
ServletExec installation aborting on failure!
See /tmp/SEinstall.log for log of installation.
Exiting ServletExec AS installer...
egrep: can't open
/usr/local/NewAtlanta/ServletExecAS/config/webadapter.properties
mkdir: Failed to make directory
/usr/local/NewAtlanta/ServletExecAS/se-rwebtestServletExec
/ServletExecData; No such file or directory
chmod: WARNING: can't access
/usr/local/NewAtlanta/ServletExecAS/se-rwebtestServletExec/Ser
vletExecData
./mt_install:
/usr/local/NewAtlanta/ServletExecAS/se-rwebtestServletExec/ServletExecData/oe
m.properties: cannot create
Please suggest.
Thanks
Sam
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