7.0 ITSM Reports
Fellow Listers, I've been in contact with Remedy Support and have gotten the expected, usual response as of late - nothing really towards my question. Anyways, does anyone have a list of the out of the box ITSM 7.0 Reports? In the document Remedy Help Desk for the Enterprise 6.0 User's Guide I was able to see the 6.0 reports. I was directed to the BMC Remedy 7.0 What's New in Release 7.0 document, which just has some additional reports. I asked the question if the same reports that are in 6 are still in 7. I have not received a response. So, does anyone have a list of the 7.0 reports? Regards, Benjamin M. Trimmer ITIL v3 Foundation Certified Remedy Skilled Professional Senior Business Analyst, IT Services Group Enbridge Energy Company, Inc. * * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * * * * * * * * * * * * * * * * * * * * * * * * Unless otherwise indicated or obvious from the nature of the transmittal, the information contained in this email message is CONFIDENTIAL information intended for the use of the individual or entity named herein. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the sender using the above contact information or by return email and delete this message and any copies from your computer system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.0 ITSM Reports
Ben, have you pinged your sales rep on this? It seems like a question they should be able to get you an answer for. Rick On 11/14/07, Benjamin Trimmer [EMAIL PROTECTED] wrote: ** Fellow Listers, I've been in contact with Remedy Support and have gotten the expected, usual response as of late - nothing really towards my question. Anyways, does anyone have a list of the out of the box ITSM 7.0 Reports? In the document Remedy Help Desk for the Enterprise 6.0 User's Guide I was able to see the 6.0 reports. I was directed to the BMC Remedy 7.0 What's New in Release 7.0 document, which just has some additional reports. I asked the question if the same reports that are in 6 are still in 7. I have not received a response. So, does anyone have a list of the 7.0 reports? Regards, *Benjamin M. Trimmer** ITIL v3 Foundation Certified** Remedy Skilled Professional Senior Business Analyst, IT Services Group** Enbridge Energy Company, Inc.* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.0 ITSM Reports
Banjamin: I don't know how much detail are you looking for, but if you need a simple list of report names, do a query on Reports form and then do a Remedy report to a file on it to get a list. I am assuming you have an ITSM 7 installation available. On 11/14/07, Benjamin Trimmer [EMAIL PROTECTED] wrote: ** Fellow Listers, I've been in contact with Remedy Support and have gotten the expected, usual response as of late - nothing really towards my question. Anyways, does anyone have a list of the out of the box ITSM 7.0 Reports? In the document Remedy Help Desk for the Enterprise 6.0 User's Guide I was able to see the 6.0 reports. I was directed to the BMC Remedy 7.0 What's New in Release 7.0 document, which just has some additional reports. I asked the question if the same reports that are in 6 are still in 7. I have not received a response. So, does anyone have a list of the 7.0 reports? Regards, *Benjamin M. Trimmer** ITIL v3 Foundation Certified** Remedy Skilled Professional Senior Business Analyst, IT Services Group** Enbridge Energy Company, Inc.* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.0 ITSM Reports
Rabi, I do not have ITSM 7 available. I am in the middle of project documentation, listing the differences between 6 and 7. Regards, Benjamin M. Trimmer ITIL v3 Foundation Certified Remedy Skilled Professional Senior Business Analyst, IT Services Group Enbridge Energy Company, Inc. Rabi Tripathi [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/14/2007 04:12 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: 7.0 ITSM Reports Banjamin: I don't know how much detail are you looking for, but if you need a simple list of report names, do a query on Reports form and then do a Remedy report to a file on it to get a list. I am assuming you have an ITSM 7 installation available. On 11/14/07, Benjamin Trimmer [EMAIL PROTECTED] wrote: ** Fellow Listers, I've been in contact with Remedy Support and have gotten the expected, usual response as of late - nothing really towards my question. Anyways, does anyone have a list of the out of the box ITSM 7.0 Reports? In the document Remedy Help Desk for the Enterprise 6.0 User's Guide I was able to see the 6.0 reports. I was directed to the BMC Remedy 7.0 What's New in Release 7.0 document, which just has some additional reports. I asked the question if the same reports that are in 6 are still in 7. I have not received a response. So, does anyone have a list of the 7.0 reports? Regards, *Benjamin M. Trimmer** ITIL v3 Foundation Certified** Remedy Skilled Professional Senior Business Analyst, IT Services Group** Enbridge Energy Company, Inc.* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are * * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * * * * * * * * * * * * * * * * * * * * * * * * Unless otherwise indicated or obvious from the nature of the transmittal, the information contained in this email message is CONFIDENTIAL information intended for the use of the individual or entity named herein. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the sender using the above contact information or by return email and delete this message and any copies from your computer system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.0 ITSM Reports
I sent you a .csv file from the Report form a little bit ago... Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benjamin Trimmer Sent: Wednesday, November 14, 2007 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: 7.0 ITSM Reports ** Rabi, I do not have ITSM 7 available. I am in the middle of project documentation, listing the differences between 6 and 7. Regards, Benjamin M. Trimmer ITIL v3 Foundation Certified Remedy Skilled Professional Senior Business Analyst, IT Services Group Enbridge Energy Company, Inc. Rabi Tripathi [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 11/14/2007 04:12 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: 7.0 ITSM Reports Banjamin: I don't know how much detail are you looking for, but if you need a simple list of report names, do a query on Reports form and then do a Remedy report to a file on it to get a list. I am assuming you have an ITSM 7 installation available. On 11/14/07, Benjamin Trimmer [EMAIL PROTECTED] wrote: ** Fellow Listers, I've been in contact with Remedy Support and have gotten the expected, usual response as of late - nothing really towards my question. Anyways, does anyone have a list of the out of the box ITSM 7.0 Reports? In the document Remedy Help Desk for the Enterprise 6.0 User's Guide I was able to see the 6.0 reports. I was directed to the BMC Remedy 7.0 What's New in Release 7.0 document, which just has some additional reports. I asked the question if the same reports that are in 6 are still in 7. I have not received a response. So, does anyone have a list of the 7.0 reports? Regards, *Benjamin M. Trimmer** ITIL v3 Foundation Certified** Remedy Skilled Professional Senior Business Analyst, IT Services Group** Enbridge Energy Company, Inc.* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are * * * * * * * * * * * * * * * * * * * * * * * * * IMPORTANT NOTICE* * * * * * * * * * * * * * * * * * * * * * * * * Unless otherwise indicated or obvious from the nature of the transmittal, the information contained in this email message is CONFIDENTIAL information intended for the use of the individual or entity named herein. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the sender using the above contact information or by return email and delete this message and any copies from your computer system. Thank you. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
