Remedy 7.5 CMDB
Anyone successfully implement a CMDB? ** Statement from CaridianBCT Inc. ** Confidential and/or privileged information may be contained in this message and any attachments. If you are not the intended recipient you should not copy or forward this message and should destroy it immediately. Any Disclosure, copying, distribution and/or any other use of this communication by anyone other than the intended recipient is strictly prohibited and may be unlawful. The opinions, conclusions and other information in this message do not necessarily represent the views and/or opinions of the employer. ** End of statement ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Remedy 7.5 CMDB
1.1, 2.0, 2.1, 7.5, 7.6.03 and working on a 7.6.04. Do you have specific questions? -Original Message- From: Jewell, Bob bob.jew...@caridianbct.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Feb 17, 2011 5:55 pm Subject: Remedy 7.5 CMDB ** Anyone successfully implement a CMDB? ** Statement from CaridianBCT Inc. ** Confidential and/or privileged information may be contained in this message and any attachments. If you are not the intended recipient you should not copy or forward this message and should destroy it immediately. Any Disclosure, copying, distribution and/or any other use of this communication by anyone other than the intended recipient is strictly prohibited and may be unlawful. The opinions, conclusions and other information in this message do not necessarily represent the views and/or opinions of the employer. ** End of statement ** _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
7.5 CMDB Normalization Engine - Evaluation of CIs
The normalization guide states the following: The Normalization Engine evaluates CIs with the following information which it retrieves from the Product Catalog: DictionaryId (Product Catalog Key) - Provided by the Product Catalog to identify each entry uniquely. Signature ID - Stored in the Product Catalog and created by discovery tools for identifying products. File name and size - The name and size of the file. Name - The model, manufacturer name and version number of the product. Since there are no attributes in the CMDB that store the Signature ID, File Name or FileSize for a CI the normalization engine can't use two of the above rules. If the engine really is able to use these attributes I guess that they can be added to the CMDB. Does anyone know if this can be done and, if so, the attribute names and fieldid's that would need to be used? Thanks Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 CMDB
I know that... I know someone has said if you upgrade anything it should be the midier to 7.5. Is this the case?everything else 7.1. Sent from my iPhone On Feb 23, 2009, at 1:10 AM, Kelly Deaver kdea...@kellydeaver.com wrote: ** I assumed Mid-tier upgrade when I said 'All server components :) Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Re: 7.5 CMDB From: Pat Zandi remedy...@gmail.com Date: Sun, February 22, 2009 8:05 pm To: arslist@ARSLIST.ORG ** I thought they highly recommend the midtier. 7.5 ? Sent from my iPhone On Feb 22, 2009, at 12:18 PM, Kelly Deaver kdea...@kellydeaver.com wrote: ** BMC did rethink to some degree. All Server Components are in one umbrella installer so you don't have to remember to download and upgrade in the rigth order. Yes, you need to go to Developer Studio if you are going to AR 7.5 but that isn't a bad thing. We always all been told to use the Administrator tools that match the server. You could stop right there and live with it for awhile, kick the tires, be sure all is stable. If you have the right patches installed on your 7.0.3 server, you could then upgrade CMDB (which includes a LOT of new features to the point that we now call it ATRIUM CORE because CMDB is just part of what you get). Again, you can stop and work with this level for awhile if you like. Now, you can choose to upgrade one application at a time and be sure all is stable before you move to the next because mixed version between 7.0.3 and 7.5 for AM/CM/SD is supported. I personally think this is a big improvement over having to do an all or nothing upgrade on the apps. Yes, BMC is still working through a few bugs. I recommend you wait for ITSM 7.5.01... coming soon. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Re: 7.5 CMDB From: Guillaume Rheault guilla...@dcshq.com Date: Fri, February 20, 2009 12:04 pm To: arslist@ARSLIST.ORG ** Totally agree You know, BMC should rethink their release strategy and methodology. The problem with the ITSM 7.5 upgrade is that you have to upgrade too many pieces: - All server components (ARS, assignment engine, approval server, email engine, Mid-tier) - Developer Studio - CMDB - ITSM Too may upgrades to digest Plus you really want to have all these pieces at the 7.5 level, since the 7.5 combo would be the one that would have been the more tested -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Fri 02/20/09 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 CMDB Bleeding Edge -- This type of thing should never happen.. Reminds me too much of the non-stimulus bill.. Oh I am sorry.. the *C*ongressional *R*elief *A*ction *P*rogram -- there ... that is better.. They should definately have this fleshed out... Thanks for the heads up. 8-) On Fri, Feb 20, 2009 at 11:13 AM, Guillaume Rheault guilla...@dcshq.com wrote: ** To fix this, you have to request BMC support the definitions of form Data Visualization Module, so you can import it into your server. After the import, with the user tool update both entries where 'Module' = CIViewer and 'Module' = AtriumWidget, so the 'API Version' = 7 5 0. Looks like this form was not upgraded by the installer, which seems to be a bug. On our side, we still cannot open the CMDB class manager... we have a ticket opened with BMC support. You got love being on the bleeding edge! -Guillaume -Original Message- From: Action Request System discussion __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 CMDB
** BMC did rethink to some degree. All Server Components are in one umbrella installer so you don't have to remember to download and upgrade in the rigth order. Yes, you need to go to Developer Studio if you are going to AR 7.5 but that isn't a bad thing. We always all been told to use the Administrator tools that match the server. You could stop right there and live with it for awhile, kick the tires, be sure all is stable. If you have the right patches installed on your 7.0.3 server, you could then upgrade CMDB (which includes a LOT of new features to the point that we now call it ATRIUM CORE because CMDB is just part of what you get). Again, you can stop and work with this level for awhile if you like. Now, you can choose to upgrade one application at a time and be sure all is stable before you move to the next because mixed version between 7.0.3 and 7.5 for AM/CM/SD is supported. I personally think this is a big improvement over having to do an all or nothing upgrade on the apps. Yes, BMC is still working through a few bugs. I recommend you wait for ITSM 7.5.01... coming soon. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Re: 7.5 CMDBFrom: Guillaume Rheault guilla...@dcshq.comDate: Fri, February 20, 2009 12:04 pmTo: arslist@ARSLIST.ORG** Totally agreeYou know, BMC should rethink their release strategy and methodology.The problem with the ITSM 7.5 upgrade is that you have to upgrade too many pieces:- All server components (ARS, assignment engine, approval server, email engine, Mid-tier)- Developer Studio- CMDB- ITSMToo may upgrades to digestPlus you really want to have all these pieces at the 7.5 level, since the 7.5 "combo" would be the one that would have been the more tested-Guillaume-Original Message-From: Action Request System discussion list(ARSList) on behalf of patrick zandiSent: Fri 02/20/09 12:52 PMTo: arslist@ARSLIST.ORGSubject: Re: 7.5 CMDBBleeding Edge --This type of thing should never happen.. Reminds me too much of thenon-stimulus bill.. Oh I am sorry.. the*C*ongressional*R*elief*A*ction*P*rogram-- there ... that is better..They should definately have this fleshed out... Thanks for the heads up.8-)On Fri, Feb 20, 2009 at 11:13 AM, Guillaume Rheault guilla...@dcshq.comwrote: ** To fix this, you have to request BMC support the definitions of form "Data Visualization Module", so you can import it into your server. After the import, with the user tool update both entries where 'Module' = "CIViewer" and 'Module' = "AtriumWidget", so the 'API Version' = 7 5 0. Looks like this form was not upgraded by the installer, which seems to be a bug. On our side, we still cannot open the CMDB class manager... we have a ticket opened with BMC support. You got love being on the bleeding edge! -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of oracle...@aol.com Sent: Wed 02/18/09 7:36 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 CMDB I reinstalled CMDB, and the mid tier. Before there was an issue with TomCat that installed. and I had to go to the Tomcat site and run a separate installation and now I am getting a different error when I click on BMC Atrium Core ARERR [9391] No module with name "AtriumWidget" was found in the following configured module server(s) "[Server1]". In Remedy's error messages it says this module is to be configured in the Mid Tier. What module? We still have not been able to figure out why CMDB is not working. The Mid Tier did install - however my Demo password is not working on Server:8080/arsys/shared/login.jsp - however I am able to login to the client with the password. I have not changed the password. I even tried arsystem - which allows me to login to the Config tool. In a message dated 2/17/2009 1:59:56 P.M. Eastern Standard Time, guilla...@dcshq.com writes: ** Do you have the mid-tier 7.5 installed? You need it for the cmdb console in 7.5, on the same server as ARS or another server -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of oracle...@aol.com Sent: Tue 02/17/09 12:45 PM To: arslist@ARSLIST.ORG Subject: 7.5 CMDB Hi, I am a newbie - and was wondering how do I know if the CMDB is installed? I installed AR 7.5. I see the BMC Atrium core on my home page, yet when I click it - the program can not display the page. I've installed the ITSM applications - if I reinstall CMDB will this over-write anything? **Need a job? Find an employment agency near you. (_ http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyel p0003_ ( http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyelp0003) ) __ _ UNSUBSCRIBE or access ARSlist
Re: 7.5 CMDB
I thought they highly recommend the midtier. 7.5 ? Sent from my iPhone On Feb 22, 2009, at 12:18 PM, Kelly Deaver kdea...@kellydeaver.com wrote: ** BMC did rethink to some degree. All Server Components are in one umbrella installer so you don't have to remember to download and upgrade in the rigth order. Yes, you need to go to Developer Studio if you are going to AR 7.5 but that isn't a bad thing. We always all been told to use the Administrator tools that match the server. You could stop right there and live with it for awhile, kick the tires, be sure all is stable. If you have the right patches installed on your 7.0.3 server, you could then upgrade CMDB (which includes a LOT of new features to the point that we now call it ATRIUM CORE because CMDB is just part of what you get). Again, you can stop and work with this level for awhile if you like. Now, you can choose to upgrade one application at a time and be sure all is stable before you move to the next because mixed version between 7.0.3 and 7.5 for AM/CM/SD is supported. I personally think this is a big improvement over having to do an all or nothing upgrade on the apps. Yes, BMC is still working through a few bugs. I recommend you wait for ITSM 7.5.01... coming soon. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Re: 7.5 CMDB From: Guillaume Rheault guilla...@dcshq.com Date: Fri, February 20, 2009 12:04 pm To: arslist@ARSLIST.ORG ** Totally agree You know, BMC should rethink their release strategy and methodology. The problem with the ITSM 7.5 upgrade is that you have to upgrade too many pieces: - All server components (ARS, assignment engine, approval server, email engine, Mid-tier) - Developer Studio - CMDB - ITSM Too may upgrades to digest Plus you really want to have all these pieces at the 7.5 level, since the 7.5 combo would be the one that would have been the more tested -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Fri 02/20/09 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 CMDB Bleeding Edge -- This type of thing should never happen.. Reminds me too much of the non-stimulus bill.. Oh I am sorry.. the *C*ongressional *R*elief *A*ction *P*rogram -- there ... that is better.. They should definately have this fleshed out... Thanks for the heads up. 8-) On Fri, Feb 20, 2009 at 11:13 AM, Guillaume Rheault guilla...@dcshq.com wrote: ** To fix this, you have to request BMC support the definitions of form Data Visualization Module, so you can import it into your server. After the import, with the user tool update both entries where 'Module' = CIViewer and 'Module' = AtriumWidget, so the 'API Version' = 7 5 0. Looks like this form was not upgraded by the installer, which seems to be a bug. On our side, we still cannot open the CMDB class manager... we have a ticket opened with BMC support. You got love being on the bleeding edge! -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of oracle...@aol.com Sent: Wed 02/18/09 7:36 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 CMDB I reinstalled CMDB, and the mid tier. Before there was an issue with TomCat that installed. and I had to go to the Tomcat site and run a separate installation and now I am getting a different error when I click on BMC Atrium Core ARERR [9391] No module with name AtriumWidget was found in the following configured module server(s) [Server1]. In Remedy's error messages it says this module is to be configured in the Mid Tier. What module? We still have not been able to figure out why CMDB is not working. The Mid Tier did install - however my Demo password is not working on Server:8080/arsys/shared/login.jsp - however I am able to login to the client with the password. I have not changed the password. I even tried arsystem - which allows me to login to the Config tool. In a message dated 2/17/2009 1:59:56 P.M. Eastern Standard Time, guilla...@dcshq.com writes: ** Do you have the mid-tier 7.5 installed? You need it for the cmdb console in 7.5, on the same server as ARS or another server -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of oracle...@aol.com Sent: Tue 02/17/09 12:45 PM To: arslist@ARSLIST.ORG Subject: 7.5 CMDB Hi, I am a newbie - and was wondering how do I know if the CMDB is installed? I installed AR 7.5. I see the BMC Atrium core on my home page, yet when I click it - the program can not display the page. I've installed the ITSM applications - if I reinstall CMDB will this over-write anything? **Need a job? Find
Re: 7.5 CMDB
** I assumed Mid-tier upgrade when I said 'All server components" :) Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Re: 7.5 CMDBFrom: Pat Zandi remedy...@gmail.comDate: Sun, February 22, 2009 8:05 pmTo: arslist@ARSLIST.ORG** I thought they highly recommend the midtier. 7.5 ? Sent from my iPhone On Feb 22, 2009, at 12:18 PM, Kelly Deaver kdea...@kellydeaver.com wrote: ** BMC did rethink to some degree. All Server Components are in one umbrella installer so you don't have to remember to download and upgrade in the rigth order. Yes, you need to go to Developer Studio if you are going to AR 7.5 but that isn't a bad thing. We always all been told to use the Administrator tools that match the server. You could stop right there and live with it for awhile, kick the tires, be sure all is stable. If you have the right patches installed on your 7.0.3 server, you could then upgrade CMDB (which includes a LOT of new features to the point that we now call it ATRIUM CORE because CMDB is just part of what you get). Again, you can stop and work with this level for awhile if you like. Now, you can choose to upgrade one application at a time and be sure all is stable before you move to the next because mixed version between 7.0.3 and 7.5 for AM/CM/SD is supported. I personally think this is a big improvement over having to do an all or nothing upgrade on the apps. Yes, BMC is still working through a few bugs. I recommend you wait for ITSM 7.5.01... coming soon. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Re: 7.5 CMDBFrom: Guillaume Rheault guilla...@dcshq.comDate: Fri, February 20, 2009 12:04 pmTo: arslist@ARSLIST.ORG** Totally agreeYou know, BMC should rethink their release strategy and methodology.The problem with the ITSM 7.5 upgrade is that you have to upgrade too many pieces:- All server components (ARS, assignment engine, approval server, email engine, Mid-tier)- Developer Studio- CMDB- ITSMToo may upgrades to digestPlus you really want to have all these pieces at the 7.5 level, since the 7.5 "combo" would be the one that would have been the more tested-Guillaume-Original Message-From: Action Request System discussion list(ARSList) on behalf of patrick zandiSent: Fri 02/20/09 12:52 PMTo: arslist@ARSLIST.ORGSubject: Re: 7.5 CMDBBleeding Edge --This type of thing should never happen.. Reminds me too much of thenon-stimulus bill.. Oh I am sorry.. the*C*ongressional*R*elief*A*ction*P*rogram-- there ... that is better..They should definately have this fleshed out... Thanks for the heads up.8-)On Fri, Feb 20, 2009 at 11:13 AM, Guillaume Rheault guilla...@dcshq.comwrote: ** To fix this, you have to request BMC support the definitions of form "Data Visualization Module", so you can import it into your server. After the import, with the user tool update both entries where 'Module' = "CIViewer" and 'Module' = "AtriumWidget", so the 'API Version' = 7 5 0. Looks like this form was not upgraded by the installer, which seems to be a bug. On our side, we still cannot open the CMDB class manager... we have a ticket opened with BMC support. You got love being on the bleeding edge! -Guillaume -Original Message- From: Action Request System discussion __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
Re: 7.5 CMDB
To fix this, you have to request BMC support the definitions of form Data Visualization Module, so you can import it into your server. After the import, with the user tool update both entries where 'Module' = CIViewer and 'Module' = AtriumWidget, so the 'API Version' = 7 5 0. Looks like this form was not upgraded by the installer, which seems to be a bug. On our side, we still cannot open the CMDB class manager... we have a ticket opened with BMC support. You got love being on the bleeding edge! -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of oracle...@aol.com Sent: Wed 02/18/09 7:36 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 CMDB I reinstalled CMDB, and the mid tier. Before there was an issue with TomCat that installed. and I had to go to the Tomcat site and run a separate installation and now I am getting a different error when I click on BMC Atrium Core ARERR [9391] No module with name AtriumWidget was found in the following configured module server(s) [Server1]. In Remedy's error messages it says this module is to be configured in the Mid Tier. What module? We still have not been able to figure out why CMDB is not working. The Mid Tier did install - however my Demo password is not working on Server:8080/arsys/shared/login.jsp - however I am able to login to the client with the password. I have not changed the password. I even tried arsystem - which allows me to login to the Config tool. In a message dated 2/17/2009 1:59:56 P.M. Eastern Standard Time, guilla...@dcshq.com writes: ** Do you have the mid-tier 7.5 installed? You need it for the cmdb console in 7.5, on the same server as ARS or another server -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of oracle...@aol.com Sent: Tue 02/17/09 12:45 PM To: arslist@ARSLIST.ORG Subject: 7.5 CMDB Hi, I am a newbie - and was wondering how do I know if the CMDB is installed? I installed AR 7.5. I see the BMC Atrium core on my home page, yet when I click it - the program can not display the page. I've installed the ITSM applications - if I reinstall CMDB will this over-write anything? **Need a job? Find an employment agency near you. (_http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyel p0003_ (http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyelp0003) ) __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ **Need a job? Find an employment agency near you. (http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyelp0003) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 CMDB
Bleeding Edge -- This type of thing should never happen.. Reminds me too much of the non-stimulus bill.. Oh I am sorry.. the *C*ongressional *R*elief *A*ction *P*rogram -- there ... that is better.. They should definately have this fleshed out... Thanks for the heads up. 8-) On Fri, Feb 20, 2009 at 11:13 AM, Guillaume Rheault guilla...@dcshq.comwrote: ** To fix this, you have to request BMC support the definitions of form Data Visualization Module, so you can import it into your server. After the import, with the user tool update both entries where 'Module' = CIViewer and 'Module' = AtriumWidget, so the 'API Version' = 7 5 0. Looks like this form was not upgraded by the installer, which seems to be a bug. On our side, we still cannot open the CMDB class manager... we have a ticket opened with BMC support. You got love being on the bleeding edge! -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of oracle...@aol.com Sent: Wed 02/18/09 7:36 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 CMDB I reinstalled CMDB, and the mid tier. Before there was an issue with TomCat that installed. and I had to go to the Tomcat site and run a separate installation and now I am getting a different error when I click on BMC Atrium Core ARERR [9391] No module with name AtriumWidget was found in the following configured module server(s) [Server1]. In Remedy's error messages it says this module is to be configured in the Mid Tier. What module? We still have not been able to figure out why CMDB is not working. The Mid Tier did install - however my Demo password is not working on Server:8080/arsys/shared/login.jsp - however I am able to login to the client with the password. I have not changed the password. I even tried arsystem - which allows me to login to the Config tool. In a message dated 2/17/2009 1:59:56 P.M. Eastern Standard Time, guilla...@dcshq.com writes: ** Do you have the mid-tier 7.5 installed? You need it for the cmdb console in 7.5, on the same server as ARS or another server -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of oracle...@aol.com Sent: Tue 02/17/09 12:45 PM To: arslist@ARSLIST.ORG Subject: 7.5 CMDB Hi, I am a newbie - and was wondering how do I know if the CMDB is installed? I installed AR 7.5. I see the BMC Atrium core on my home page, yet when I click it - the program can not display the page. I've installed the ITSM applications - if I reinstall CMDB will this over-write anything? **Need a job? Find an employment agency near you. (_ http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyel p0003_ ( http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyelp0003) ) __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ **Need a job? Find an employment agency near you. ( http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyelp0003 ) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 CMDB
Totally agree You know, BMC should rethink their release strategy and methodology. The problem with the ITSM 7.5 upgrade is that you have to upgrade too many pieces: - All server components (ARS, assignment engine, approval server, email engine, Mid-tier) - Developer Studio - CMDB - ITSM Too may upgrades to digest Plus you really want to have all these pieces at the 7.5 level, since the 7.5 combo would be the one that would have been the more tested -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Fri 02/20/09 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 CMDB Bleeding Edge -- This type of thing should never happen.. Reminds me too much of the non-stimulus bill.. Oh I am sorry.. the *C*ongressional *R*elief *A*ction *P*rogram -- there ... that is better.. They should definately have this fleshed out... Thanks for the heads up. 8-) On Fri, Feb 20, 2009 at 11:13 AM, Guillaume Rheault guilla...@dcshq.comwrote: ** To fix this, you have to request BMC support the definitions of form Data Visualization Module, so you can import it into your server. After the import, with the user tool update both entries where 'Module' = CIViewer and 'Module' = AtriumWidget, so the 'API Version' = 7 5 0. Looks like this form was not upgraded by the installer, which seems to be a bug. On our side, we still cannot open the CMDB class manager... we have a ticket opened with BMC support. You got love being on the bleeding edge! -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of oracle...@aol.com Sent: Wed 02/18/09 7:36 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 CMDB I reinstalled CMDB, and the mid tier. Before there was an issue with TomCat that installed. and I had to go to the Tomcat site and run a separate installation and now I am getting a different error when I click on BMC Atrium Core ARERR [9391] No module with name AtriumWidget was found in the following configured module server(s) [Server1]. In Remedy's error messages it says this module is to be configured in the Mid Tier. What module? We still have not been able to figure out why CMDB is not working. The Mid Tier did install - however my Demo password is not working on Server:8080/arsys/shared/login.jsp - however I am able to login to the client with the password. I have not changed the password. I even tried arsystem - which allows me to login to the Config tool. In a message dated 2/17/2009 1:59:56 P.M. Eastern Standard Time, guilla...@dcshq.com writes: ** Do you have the mid-tier 7.5 installed? You need it for the cmdb console in 7.5, on the same server as ARS or another server -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of oracle...@aol.com Sent: Tue 02/17/09 12:45 PM To: arslist@ARSLIST.ORG Subject: 7.5 CMDB Hi, I am a newbie - and was wondering how do I know if the CMDB is installed? I installed AR 7.5. I see the BMC Atrium core on my home page, yet when I click it - the program can not display the page. I've installed the ITSM applications - if I reinstall CMDB will this over-write anything? **Need a job? Find an employment agency near you. (_ http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyel p0003_ ( http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyelp0003) ) __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ **Need a job? Find an employment agency near you. ( http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyelp0003 ) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 CMDB
Also the mid tier error log has: Feb 18, 2009 8:28:24 AM - WARNING (com.remedy.log.SESSION) : Error loading preference from server Server1 for the user DemoARERR [623] Authentication failed at com.remedy.arsys.stubs.ServerLogin.init(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.loadFromServer(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.addConfiguredPreferences(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.init(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.getUserPreferences(Unknown Source) at com.remedy.arsys.stubs.SessionData.init(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.setupEnv(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:709) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664) at org.apache.tomcat.util.net.PoolTcpEndpoin t.processSocket(PoolTcpEndpoint.java:527) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684) at java.lang.Thread.run(Unknown Source) Caused by: ERROR (623): Authentication failed; at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source) at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) ... 29 more In a message dated 2/17/2009 4:47:03 P.M. Eastern Standard Time, lvanh...@yahoo.com writes: ** I just installed 7.5 and had the same problem. You have to make sure that you go into the User Tool AR System Administration Server Information Advanced tab. You must put in a value for Default Web Path: _http://midtierserver:8080/arsys_ (http://midtierserver:8080/arsys) where midtierserver is the server name where your Midtier is installed. You also need to confirm that you have synchronized the Midtier administrator password in the Midtier Configuration tool. --- On Tue, 2/17/09, oracle...@aol.com oracle...@aol.com wrote: From: oracle...@aol.com oracle...@aol.com Subject: 7.5 CMDB To: arslist@ARSLIST.ORG Date: Tuesday, February 17, 2009, 12:45 PM ** Hi, I am a newbie - and was wondering how do I know if the CMDB is installed? I installed AR 7.5. I see the BMC Atrium core on my home page, yet when I click it - the program can not display the page. I've installed the ITSM applications - if I reinstall CMDB will this over-write anything? Need a job? _Find an employment agency near you_ (http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyelp0003) . __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ **Need a job? Find an employment agency near you. (http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyelp0003) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 CMDB
Check your PATH setting.. it must be missing the correct mid-tier path. Joe From: oracle...@aol.com oracle...@aol.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 18, 2009 8:31:59 AM Subject: Re: 7.5 CMDB ** Also the mid tier error log has: Feb 18, 2009 8:28:24 AM - WARNING (com.remedy.log.SESSION) : Error loading preference from server Server1 for the user DemoARERR [623] Authentication failed at com.remedy.arsys.stubs.ServerLogin.init(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.loadFromServer(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.addConfiguredPreferences(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.init(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.getUserPreferences(Unknown Source) at com.remedy.arsys.stubs.SessionData.init(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.setupEnv(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:709) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684) at java.lang.Thread.run(Unknown Source) Caused by: ERROR (623): Authentication failed; at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source) at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) ... 29 more In a message dated 2/17/2009 4:47:03 P.M. Eastern Standard Time, lvanh...@yahoo.com writes: ** I just installed 7.5 and had the same problem. You have to make sure that you go into the User Tool AR System Administration Server Information Advanced tab. You must put in a value for Default Web Path: http://midtierserver:8080/arsys where midtierserver is the server name where your Midtier is installed. You also need to confirm that you have synchronized the Midtier administrator password in the Midtier Configuration tool. From: oracle...@aol.com oracle...@aol.com Subject: 7.5 CMDB To: arslist@ARSLIST.ORG Date: Tuesday, February 17, 2009, 12:45 PM ** Hi, I am a newbie - and was wondering how do I know if the CMDB is installed? I installed AR 7.5. I see the BMC Atrium core on my home page, yet when I click it - the program can not display the page. I've installed the ITSM applications - if I reinstall CMDB will this over-write anything? Need a job? Find an employment agency near you. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ --- On Tue, 2/17/09, oracle...@aol.com oracle...@aol.com wrote: __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Need a job? Find an employment agency near you. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 CMDB
In a message dated 2/18/2009 9:09:49 A.M. Eastern Standard Time, joe_rem...@yahoo.com writes: ** Check your PATH setting.. it must be missing the correct mid-tier path. Joe From: oracle...@aol.com oracle...@aol.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 18, 2009 8:31:59 AM Subject: Re: 7.5 CMDB ** Also the mid tier error log has: Feb 18, 2009 8:28:24 AM - WARNING (com.remedy.log.SESSION) : Error loading preference from server Server1 for the user DemoARERR [623] Authentication failed at com.remedy.arsys.stubs.ServerLogin.init(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.loadFromServer(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.addConfiguredPreferences(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.init(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.getUserPreferences(Unknown Source) at com.remedy.arsys.stubs.SessionData.init(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.setupEnv(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:709) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664) at _org.apache.tomcat.util.net_ (http://org.apache.tomcat.util.net.pooltcpendpoint.pro/) .PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527) at _org.apache.tomcat.util.net_ (http://org.apache.tomcat.util.net.leaderfollowerworkerthread.ru/) .LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684) at java.lang.Thread.run(Unknown Source) Caused by: ERROR (623): Authentication failed; at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source) at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) ... 29 more In a message dated 2/17/2009 4:47:03 P.M. Eastern Standard Time, lvanh...@yahoo.com writes: ** I just installed 7.5 and had the same problem. You have to make sure that you go into the User Tool AR System Administration Server Information Advanced tab. You must put in a value for Default Web Path: _http://midtierserver:8080/arsys_ (http://midtierserver:8080/arsys) where midtierserver is the server name where your Midtier is installed. You also need to confirm that you have synchronized the Midtier administrator password in the Midtier Configuration tool. --- On Tue, 2/17/09, oracle...@aol.com oracle...@aol.com wrote: From: oracle...@aol.com oracle...@aol.com Subject: 7.5 CMDB To: arslist@ARSLIST.ORG Date: Tuesday, February 17, 2009, 12:45 PM ** Hi, I am a newbie - and was wondering how do I know if the CMDB is installed? I installed AR 7.5. I see the BMC Atrium core on my home page, yet when I click it - the program can not display the page. I've installed the ITSM applications - if I reinstall CMDB will this over-write anything? Need a job? _Find an employment agency near you_ (http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyelp0003) . __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Need a job? _Find an employment
Re: 7.5 CMDB
The path settings in the environment variables? In a message dated 2/18/2009 9:09:49 A.M. Eastern Standard Time, joe_rem...@yahoo.com writes: ** Check your PATH setting.. it must be missing the correct mid-tier path. Joe From: oracle...@aol.com oracle...@aol.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 18, 2009 8:31:59 AM Subject: Re: 7.5 CMDB ** Also the mid tier error log has: Feb 18, 2009 8:28:24 AM - WARNING (com.remedy.log.SESSION) : Error loading preference from server Server1 for the user DemoARERR [623] Authentication failed at com.remedy.arsys.stubs.ServerLogin.init(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.loadFromServer(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.addConfiguredPreferences(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.init(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.getUserPreferences(Unknown Source) at com.remedy.arsys.stubs.SessionData.init(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.setupEnv(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:709) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664) at _org.apache.tomcat.util.net_ (http://org.apache.tomcat.util.net.pooltcpendpoint.pro/) .PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527) at _org.apache.tomcat.util.net_ (http://org.apache.tomcat.util.net.leaderfollowerworkerthread.ru/) .LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684) at java.lang.Thread.run(Unknown Source) Caused by: ERROR (623): Authentication failed; at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source) at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) ... 29 more In a message dated 2/17/2009 4:47:03 P.M. Eastern Standard Time, lvanh...@yahoo.com writes: ** I just installed 7.5 and had the same problem. You have to make sure that you go into the User Tool AR System Administration Server Information Advanced tab. You must put in a value for Default Web Path: _http://midtierserver:8080/arsys_ (http://midtierserver:8080/arsys) where midtierserver is the server name where your Midtier is installed. You also need to confirm that you have synchronized the Midtier administrator password in the Midtier Configuration tool. --- On Tue, 2/17/09, oracle...@aol.com oracle...@aol.com wrote: From: oracle...@aol.com oracle...@aol.com Subject: 7.5 CMDB To: arslist@ARSLIST.ORG Date: Tuesday, February 17, 2009, 12:45 PM ** Hi, I am a newbie - and was wondering how do I know if the CMDB is installed? I installed AR 7.5. I see the BMC Atrium core on my home page, yet when I click it - the program can not display the page. I've installed the ITSM applications - if I reinstall CMDB will this over-write anything? Need a job? _Find an employment agency near you_ (http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyelp0003) . __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___
Re: 7.5 CMDB
Have you restarted your web server? -Original Message- From: Action Request System discussion list(ARSList) on behalf of oracle...@aol.com Sent: Wed 02/18/09 7:36 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 CMDB I reinstalled CMDB, and the mid tier. Before there was an issue with TomCat that installed. and I had to go to the Tomcat site and run a separate installation and now I am getting a different error when I click on BMC Atrium Core ARERR [9391] No module with name AtriumWidget was found in the following configured module server(s) [Server1]. In Remedy's error messages it says this module is to be configured in the Mid Tier. What module? We still have not been able to figure out why CMDB is not working. The Mid Tier did install - however my Demo password is not working on Server:8080/arsys/shared/login.jsp - however I am able to login to the client with the password. I have not changed the password. I even tried arsystem - which allows me to login to the Config tool. In a message dated 2/17/2009 1:59:56 P.M. Eastern Standard Time, guilla...@dcshq.com writes: ** Do you have the mid-tier 7.5 installed? You need it for the cmdb console in 7.5, on the same server as ARS or another server -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of oracle...@aol.com Sent: Tue 02/17/09 12:45 PM To: arslist@ARSLIST.ORG Subject: 7.5 CMDB Hi, I am a newbie - and was wondering how do I know if the CMDB is installed? I installed AR 7.5. I see the BMC Atrium core on my home page, yet when I click it - the program can not display the page. I've installed the ITSM applications - if I reinstall CMDB will this over-write anything? **Need a job? Find an employment agency near you. (_http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyel p0003_ (http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyelp0003) ) __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ **Need a job? Find an employment agency near you. (http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyelp0003) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 CMDB
Yes In a message dated 2/18/2009 10:36:14 A.M. Eastern Standard Time, guilla...@dcshq.com writes: ** Have you restarted your web server? -Original Message- From: Action Request System discussion list(ARSList) on behalf of oracle...@aol.com Sent: Wed 02/18/09 7:36 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 CMDB I reinstalled CMDB, and the mid tier. Before there was an issue with TomCat that installed. and I had to go to the Tomcat site and run a separate installation and now I am getting a different error when I click on BMC Atrium Core ARERR [9391] No module with name AtriumWidget was found in the following configured module server(s) [Server1]. In Remedy's error messages it says this module is to be configured in the Mid Tier. What module? We still have not been able to figure out why CMDB is not working. The Mid Tier did install - however my Demo password is not working on Server:8080/arsys/shared/login.jsp - however I am able to login to the client with the password. I have not changed the password. I even tried arsystem - which allows me to login to the Config tool. In a message dated 2/17/2009 1:59:56 P.M. Eastern Standard Time, guilla...@dcshq.com writes: ** Do you have the mid-tier 7.5 installed? You need it for the cmdb console in 7.5, on the same server as ARS or another server -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of oracle...@aol.com Sent: Tue 02/17/09 12:45 PM To: arslist@ARSLIST.ORG Subject: 7.5 CMDB Hi, I am a newbie - and was wondering how do I know if the CMDB is installed? I installed AR 7.5. I see the BMC Atrium core on my home page, yet when I click it - the program can not display the page. I've installed the ITSM applications - if I reinstall CMDB will this over-write anything? **Need a job? Find an employment agency near you. (__http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusye l_ (http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyel) p0003_ (_http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyel p0003_ (http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyelp0003) ) ) __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ **Need a job? Find an employment agency near you. (_http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyel p0003_ (http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyelp0003) ) __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ **Need a job? Find an employment agency near you. (http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyelp0003) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
7.5 CMDB
Hi, I am a newbie - and was wondering how do I know if the CMDB is installed? I installed AR 7.5. I see the BMC Atrium core on my home page, yet when I click it - the program can not display the page. I've installed the ITSM applications - if I reinstall CMDB will this over-write anything? **Need a job? Find an employment agency near you. (http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyelp0003) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 CMDB
Do you have the mid-tier 7.5 installed? You need it for the cmdb console in 7.5, on the same server as ARS or another server -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of oracle...@aol.com Sent: Tue 02/17/09 12:45 PM To: arslist@ARSLIST.ORG Subject: 7.5 CMDB Hi, I am a newbie - and was wondering how do I know if the CMDB is installed? I installed AR 7.5. I see the BMC Atrium core on my home page, yet when I click it - the program can not display the page. I've installed the ITSM applications - if I reinstall CMDB will this over-write anything? **Need a job? Find an employment agency near you. (http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyelp0003) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 CMDB
I just installed 7.5 and had the same problem. You have to make sure that you go into the User Tool AR System Administration Server Information Advanced tab. You must put in a value for Default Web Path: http://midtierserver:8080/arsys where midtierserver is the server name where your Midtier is installed. You also need to confirm that you have synchronized the Midtier administrator password in the Midtier Configuration tool. --- On Tue, 2/17/09, oracle...@aol.com oracle...@aol.com wrote: From: oracle...@aol.com oracle...@aol.com Subject: 7.5 CMDB To: arslist@ARSLIST.ORG Date: Tuesday, February 17, 2009, 12:45 PM ** Hi, I am a newbie - and was wondering how do I know if the CMDB is installed? I installed AR 7.5. I see the BMC Atrium core on my home page, yet when I click it - the program can not display the page. I've installed the ITSM applications - if I reinstall CMDB will this over-write anything? Need a job? Find an employment agency near you. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
