Re: AR license user license needed for Smart-IT
Me and Howard worked together on this issue. There is no separate license required for smart IT. User can have fixed or floating license. Important part is permission that controls whether you want to login to smart IT as an administrator or Agent. Hope this helps. Regards, Vaibhav ** My understanding is that there wasn’t a separate license required for SmartIT, it just uses the underlying ARS/ITSM licenses. I see SmartIT as just an alternative Mid-Tier in that respect (no separate user license required for MT vice user tool). I have no idea why changing the user from float to fixed would suddenly grant access. -Rick *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Richter, Howard (CEI - Atlanta) *Sent:* Friday, November 14, 2014 1:39 PM *To:* arslist@ARSLIST.ORG *Subject:* AR license user license needed for Smart-IT ** All, Does anyone know what AR license user license needed for Smart-IT. I just tried to give access to a user (who has all kinds of incident licenses, as well as others) and a floating AR user license and he had no access. All I did was give him a fixed one and it worked great. Any ideas? *Howard Richter, Remedy Administrator* 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Planned time out of office: 11/24/2014 to 12/1/2014 [image: ecm_036069_email] _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR license user license needed for Smart-IT
All, It’s a little more than that. Vaibhav found out that the user must have “Work Order Master Permission” on 7.6.4 r2, in order not to require a fixed AR license. Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vaibhav wadekar Sent: Thursday, November 20, 2014 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: [arslist] AR license user license needed for Smart-IT ** Me and Howard worked together on this issue. There is no separate license required for smart IT. User can have fixed or floating license. Important part is permission that controls whether you want to login to smart IT as an administrator or Agent. Hope this helps. Regards, Vaibhav ** My understanding is that there wasn’t a separate license required for SmartIT, it just uses the underlying ARS/ITSM licenses. I see SmartIT as just an alternative Mid-Tier in that respect (no separate user license required for MT vice user tool). I have no idea why changing the user from float to fixed would suddenly grant access. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Friday, November 14, 2014 1:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: AR license user license needed for Smart-IT ** All, Does anyone know what AR license user license needed for Smart-IT. I just tried to give access to a user (who has all kinds of incident licenses, as well as others) and a floating AR user license and he had no access. All I did was give him a fixed one and it worked great. Any ideas? Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633tel:678.645.4633, Cell = 404.226.2745tel:404.226.2745 Planned time out of office: 11/24/2014 to 12/1/2014 [ecm_036069_email] _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Click herehttps://www.mailcontrol.com/sr/WIAbyO!+AvbGX2PQPOmvUtXHXnVjuGgHesk4tPpZXpW55CBVT60xoBY1Tx6cfBFOMfBPjk0ffGv4eW8epClCcw== to report this email as spam. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR license user license needed for Smart-IT
that seems a bit obscure :) On Thu, Nov 20, 2014 at 7:44 AM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** All, It’s a little more than that. Vaibhav found out that the user must have “Work Order Master Permission” on 7.6.4 r2, in order not to require a fixed AR license. Howard *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *vaibhav wadekar *Sent:* Thursday, November 20, 2014 7:39 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: [arslist] AR license user license needed for Smart-IT ** Me and Howard worked together on this issue. There is no separate license required for smart IT. User can have fixed or floating license. Important part is permission that controls whether you want to login to smart IT as an administrator or Agent. Hope this helps. Regards, Vaibhav ** My understanding is that there wasn’t a separate license required for SmartIT, it just uses the underlying ARS/ITSM licenses. I see SmartIT as just an alternative Mid-Tier in that respect (no separate user license required for MT vice user tool). I have no idea why changing the user from float to fixed would suddenly grant access. -Rick *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Richter, Howard (CEI - Atlanta) *Sent:* Friday, November 14, 2014 1:39 PM *To:* arslist@ARSLIST.ORG *Subject:* AR license user license needed for Smart-IT ** All, Does anyone know what AR license user license needed for Smart-IT. I just tried to give access to a user (who has all kinds of incident licenses, as well as others) and a floating AR user license and he had no access. All I did was give him a fixed one and it worked great. Any ideas? *Howard Richter, Remedy Administrator* 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Planned time out of office: 11/24/2014 to 12/1/2014 [image: ecm_036069_email] _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Click here https://www.mailcontrol.com/sr/WIAbyO!+AvbGX2PQPOmvUtXHXnVjuGgHesk4tPpZXpW55CBVT60xoBY1Tx6cfBFOMfBPjk0ffGv4eW8epClCcw== to report this email as spam. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR license user license needed for Smart-IT
My understanding is that there wasn't a separate license required for SmartIT, it just uses the underlying ARS/ITSM licenses. I see SmartIT as just an alternative Mid-Tier in that respect (no separate user license required for MT vice user tool). I have no idea why changing the user from float to fixed would suddenly grant access. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Friday, November 14, 2014 1:39 PM To: arslist@ARSLIST.ORG Subject: AR license user license needed for Smart-IT ** All, Does anyone know what AR license user license needed for Smart-IT. I just tried to give access to a user (who has all kinds of incident licenses, as well as others) and a floating AR user license and he had no access. All I did was give him a fixed one and it worked great. Any ideas? Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Planned time out of office: 11/24/2014 to 12/1/2014 [ecm_036069_email] _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AR license user license needed for Smart-IT
All, Does anyone know what AR license user license needed for Smart-IT. I just tried to give access to a user (who has all kinds of incident licenses, as well as others) and a floating AR user license and he had no access. All I did was give him a fixed one and it worked great. Any ideas? Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Planned time out of office: 11/24/2014 to 12/1/2014 [ecm_036069_email] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
