ARERR [8939] The AR System Plug-In server is not responding - calling a web service
Hi I have created a prototype web service which receives a soap request from Remedy and then responds with a soap Hellp world message. If I test this is the SoapUI test tool everything is fine, but with remedy I get the above error. I assume Remedy does not like the response message. The web service receives the soap message from Remedy ok and sends a response. Here is the response which Remedy would receive below. Is there anything here that Remedy would complain about? HTTP/1.0 200 OK Date: Sat, 16 Apr 2011 16:29:01 GMT Server: Cuba/1.0 (Windows) Accept-Ranges: bytes Content-Length: 480 Connection: Keep-Alive Content-Type: text/html ?xml version='1.0' encoding='UTF-8'? SOAP-ENV:Envelope xmlns:SOAP-ENV='http://schemas.xmlsoap.org/soap/envelope/' xmlns:xsi='http://www.w3.org/1999/XMLSchema-instance' xmlns:xsd='http://www.w3.org/1999/XMLSchema' SOAP-ENV:Body ns1:sayHelloResponse xmlns:ns1='urn:examples:helloservice' SOAP-ENV:encodingStyle= 'http://schemas.xmlsoap.org/soap/encoding/' return xsi:type='xsd:string'Hello, World!/return /ns1:sayHelloResponse /SOAP-ENV:Body /SOAP-ENV:Envelope ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARERR [8939] The AR System Plug-In server is not responding.
Did you arplugin log, and with loglevel ALL? -- Jarl On Wed, Feb 27, 2008 at 11:28 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** New install - nothing suspicious in the logs whatsoever. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Wednesday, February 27, 2008 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR [8939] The AR System Plug-In server is not responding. ** William, Did anything show up in the logs? Also was this a new install or an upgrade? Howard Richter On Wed, Feb 27, 2008 at 4:49 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** When creating a new Service Target in SLM we receive the following error - this error occurs after selecting the Applies to of incident and then trying to select the Goal Type. The menu/drop down for goal type is never displayed and the error message displays after ~1 minute ( refer to screenshots). ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. The preceding message occurred during the execution of active link SLM:ServiceTarget:OnSelectSetConfigDataSourceCreateFieldsAndJoinFormFlag -- action 1. (ARNOTE 1101) There is no error in the arplugin.log file - I did have logging turned on set to Finest and tested this. This is for AR Server 7.1 patch 001 running on solaris connecting to Oracle. The SLM version is 7.1 (new release, no patch) I have already confirmed the plugin server is alive and running - immediately after this error I can login to the server which is using AREA LDAP to authenticate (and hence the plugin server). I also tried manually killing the plugin server - armonitor restarted it immediately but that did not help this situation. I also confirmed that everything that should be running/configured is running/configured. Anyone else seen this with SLM? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR [8939] The AR System Plug-In server is not responding.
Assuming the log level ALL = finest in the new 7.1 server log settings - the answer is Yes. For what it's worth this is one physical solaris server with 3 separate logical servers on it. Each of those has an AR server/application install that is identical EXCEPT for the ports that are being used (and obviously we're not using portmapper). One theory is that this is trying to either a) use portmapper or b) use the wrong port but I see no evidence of either of those things anywhere. I've sent support all of the log files as well as the conf files and the /etc/hosts file - and I've been through these all too. The biggest indicator of anything is the client site API log which says: API TID: 27 RPC ID: 027160 Queue: Fast Client-RPC: 390620USER: YNZJH0/* Thu Feb 28 2008 09:01:01.7297 */-SE FAIL Strangely there's not a +SE command that goes with this. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Thu 2/28/2008 5:07 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR [8939] The AR System Plug-In server is not responding. Did you arplugin log, and with loglevel ALL? -- Jarl On Wed, Feb 27, 2008 at 11:28 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** New install - nothing suspicious in the logs whatsoever. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Wednesday, February 27, 2008 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR [8939] The AR System Plug-In server is not responding. ** William, Did anything show up in the logs? Also was this a new install or an upgrade? Howard Richter On Wed, Feb 27, 2008 at 4:49 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** When creating a new Service Target in SLM we receive the following error - this error occurs after selecting the Applies to of incident and then trying to select the Goal Type. The menu/drop down for goal type is never displayed and the error message displays after ~1 minute ( refer to screenshots). ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. The preceding message occurred during the execution of active link SLM:ServiceTarget:OnSelectSetConfigDataSourceCreateFieldsAndJoinFormFlag -- action 1. (ARNOTE 1101) There is no error in the arplugin.log file - I did have logging turned on set to Finest and tested this. This is for AR Server 7.1 patch 001 running on solaris connecting to Oracle. The SLM version is 7.1 (new release, no patch) I have already confirmed the plugin server is alive and running - immediately after this error I can login to the server which is using AREA LDAP to authenticate (and hence the plugin server). I also tried manually killing the plugin server - armonitor restarted it immediately but that did not help this situation. I also confirmed that everything that should be running/configured is running/configured. Anyone else seen this with SLM? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARERR [8939] The AR System Plug-In server is not responding.
When creating a new Service Target in SLM we receive the following error - this error occurs after selecting the Applies to of incident and then trying to select the Goal Type. The menu/drop down for goal type is never displayed and the error message displays after ~1 minute ( refer to screenshots). ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. The preceding message occurred during the execution of active link SLM:ServiceTarget:OnSelectSetConfigDataSourceCreateFieldsAndJoinFormFlag -- action 1. (ARNOTE 1101) There is no error in the arplugin.log file - I did have logging turned on set to Finest and tested this. This is for AR Server 7.1 patch 001 running on solaris connecting to Oracle. The SLM version is 7.1 (new release, no patch) I have already confirmed the plugin server is alive and running - immediately after this error I can login to the server which is using AREA LDAP to authenticate (and hence the plugin server). I also tried manually killing the plugin server - armonitor restarted it immediately but that did not help this situation. I also confirmed that everything that should be running/configured is running/configured. Anyone else seen this with SLM? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR [8939] The AR System Plug-In server is not responding.
William, Did anything show up in the logs? Also was this a new install or an upgrade? Howard Richter On Wed, Feb 27, 2008 at 4:49 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** When creating a new Service Target in SLM we receive the following error - this error occurs after selecting the Applies to of incident and then trying to select the Goal Type. The menu/drop down for goal type is never displayed and the error message displays after ~1 minute ( refer to screenshots). ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. The preceding message occurred during the execution of active link SLM:ServiceTarget:OnSelectSetConfigDataSourceCreateFieldsAndJoinFormFlag -- action 1. (ARNOTE 1101) There is no error in the arplugin.log file - I did have logging turned on set to Finest and tested this. This is for AR Server 7.1 patch 001 running on solaris connecting to Oracle. The SLM version is 7.1 (new release, no patch) I have already confirmed the plugin server is alive and running - immediately after this error I can login to the server which is using AREA LDAP to authenticate (and hence the plugin server). I also tried manually killing the plugin server - armonitor restarted it immediately but that did not help this situation. I also confirmed that everything that should be running/configured is running/configured. Anyone else seen this with SLM? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR [8939] The AR System Plug-In server is not responding.
New install - nothing suspicious in the logs whatsoever. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Wednesday, February 27, 2008 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR [8939] The AR System Plug-In server is not responding. ** William, Did anything show up in the logs? Also was this a new install or an upgrade? Howard Richter On Wed, Feb 27, 2008 at 4:49 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** When creating a new Service Target in SLM we receive the following error - this error occurs after selecting the Applies to of incident and then trying to select the Goal Type. The menu/drop down for goal type is never displayed and the error message displays after ~1 minute ( refer to screenshots). ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. The preceding message occurred during the execution of active link SLM:ServiceTarget:OnSelectSetConfigDataSourceCreateFieldsAndJoinFormFlag -- action 1. (ARNOTE 1101) There is no error in the arplugin.log file - I did have logging turned on set to Finest and tested this. This is for AR Server 7.1 patch 001 running on solaris connecting to Oracle. The SLM version is 7.1 (new release, no patch) I have already confirmed the plugin server is alive and running - immediately after this error I can login to the server which is using AREA LDAP to authenticate (and hence the plugin server). I also tried manually killing the plugin server - armonitor restarted it immediately but that did not help this situation. I also confirmed that everything that should be running/configured is running/configured. Anyone else seen this with SLM? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/masterresume20(2) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
