Re: ARPlugin.exe growing uncontrollably
Christie, We had the same issue here. BMC support provided us with a hotfix which involved replacing several dll files. They said that it was a memory leak on the plugin. Prior to this we used to go to the task manager and select the arplugin process and do a end process tree which would restart the plugin, whenever it was over the 1.5 GB. Hope this helps. Saby From: Pargeter, Christie :CO IS cparg...@lhs.org To: arslist@ARSLIST.ORG Sent: Mon, November 23, 2009 11:48:45 AM Subject: ARPlugin.exe growing uncontrollably ** Hi All - I am having to reboot my production server because the ARPlugin.exe is growing to over 1.5 GBs of RAM. I have a ticket into BMC but they are not sure why this is happening. I thought I would see if anyone here has an idea why this is happening. We went live with ITSM 7 at the end of June and have stayed pretty out of the box. We haven't implemented the CMDB yet and only do a little with AIE. I am wondering if this is happening because we are trying to use the ad hoc report tool quite a bit. Any ideas? ARS 7.1 p 6 ITSM 7.0.3 p 9 Service Desk Change Management Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.1 p 6 Christie Pargeter Legacy Health IS - Programming SR Technical analystcparge...@lhs.org1120 Building tel: 503-415-5149 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARPlugin.exe growing uncontrollably
Thanks. I will ask BMC about this. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sabyson Fernandes Sent: Tuesday, November 24, 2009 6:16 AM To: arslist@ARSLIST.ORG Subject: Re: ARPlugin.exe growing uncontrollably ** Christie, We had the same issue here. BMC support provided us with a hotfix which involved replacing several dll files. They said that it was a memory leak on the plugin. Prior to this we used to go to the task manager and select the arplugin process and do a end process tree which would restart the plugin, whenever it was over the 1.5 GB. Hope this helps. Saby From: Pargeter, Christie :CO IS cparg...@lhs.org To: arslist@ARSLIST.ORG Sent: Mon, November 23, 2009 11:48:45 AM Subject: ARPlugin.exe growing uncontrollably ** Hi All - I am having to reboot my production server because the ARPlugin.exe is growing to over 1.5 GBs of RAM. I have a ticket into BMC but they are not sure why this is happening. I thought I would see if anyone here has an idea why this is happening. We went live with ITSM 7 at the end of June and have stayed pretty out of the box. We haven't implemented the CMDB yet and only do a little with AIE. I am wondering if this is happening because we are trying to use the ad hoc report tool quite a bit. Any ideas? ARS 7.1 p 6 ITSM 7.0.3 p 9 Service Desk Change Management Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.1 p 6 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org 1120 Building tel: 503-415-5149 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ARPlugin.exe growing uncontrollably
Hi All - I am having to reboot my production server because the ARPlugin.exe is growing to over 1.5 GBs of RAM. I have a ticket into BMC but they are not sure why this is happening. I thought I would see if anyone here has an idea why this is happening. We went live with ITSM 7 at the end of June and have stayed pretty out of the box. We haven't implemented the CMDB yet and only do a little with AIE. I am wondering if this is happening because we are trying to use the ad hoc report tool quite a bit. Any ideas? ARS 7.1 p 6 ITSM 7.0.3 p 9 Service Desk Change Management Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.1 p 6 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org 1120 Building tel: 503-415-5149 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARPlugin.exe growing uncontrollably
I have seen this sort of thing happen when you make code changes in production with Development Cache Mode off. Note that there are some apps which cause this to happen, the worst offender seems to be Service Level Management but I don't know if RKM does this. This problem was quite severe under Linux but is observable under Windows. Regards, Chuck Baldi On Mon, Nov 23, 2009 at 11:48 AM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** Hi All - I am having to reboot my production server because the ARPlugin.exe is growing to over 1.5 GBs of RAM. I have a ticket into BMC but they are not sure why this is happening. I thought I would see if anyone here has an idea why this is happening. We went live with ITSM 7 at the end of June and have stayed pretty out of the box. We haven't implemented the CMDB yet and only do a little with AIE. I am wondering if this is happening because we are trying to use the ad hoc report tool quite a bit. Any ideas? ARS 7.1 p 6 ITSM 7.0.3 p 9 Service Desk Change Management Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.1 p 6 -- *Christie Pargeter * *Legacy Health IS - Programming SR Technical Analyst *cparge...@lhs.org * **1120 Building* tel: 503-415-5149 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARPlugin.exe growing uncontrollably
I did a server reboot on Sunday at 1:15 pm the file was at 20,848 K. Today at 8:39 am it was at 66,484 K. No one has done any code changes since the reboot. We do have RKM but we don't have SLM installed. The only other correlation we have seen is that when our system locks up someone has been doing quite a bit of work in the ReportCreator screen. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Monday, November 23, 2009 9:08 AM To: arslist@ARSLIST.ORG Subject: Re: ARPlugin.exe growing uncontrollably ** I have seen this sort of thing happen when you make code changes in production with Development Cache Mode off. Note that there are some apps which cause this to happen, the worst offender seems to be Service Level Management but I don't know if RKM does this. This problem was quite severe under Linux but is observable under Windows. Regards, Chuck Baldi On Mon, Nov 23, 2009 at 11:48 AM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** Hi All - I am having to reboot my production server because the ARPlugin.exe is growing to over 1.5 GBs of RAM. I have a ticket into BMC but they are not sure why this is happening. I thought I would see if anyone here has an idea why this is happening. We went live with ITSM 7 at the end of June and have stayed pretty out of the box. We haven't implemented the CMDB yet and only do a little with AIE. I am wondering if this is happening because we are trying to use the ad hoc report tool quite a bit. Any ideas? ARS 7.1 p 6 ITSM 7.0.3 p 9 Service Desk Change Management Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.1 p 6 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org 1120 Building tel: 503-415-5149 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
