Re: ARS 4.5.2 license problem

[Henderson, Danielle R CNTR]

We finally got the server up and running. Apparently the license had to
be enter differently. I was told by BMC Tech support to enter AR System
in the field next to the number of licenses in the license tool. Never
heard of this but it worked. The unix admins resolved the host ID issue
by moving back to the original box. Luckily we will be going to
production in August. This server is on its last leg.
 
Thanks to all that replied. Really appreciate your help
 
Danielle Henderson
[EMAIL PROTECTED]
L3 Communications Titan Corp



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mauro Pedone
Sent: Monday, May 26, 2008 3:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 4.5.2 license problem


** 
there are two or more network adapter?
maybe remedy reads an other network adapter mac address


2008/5/26 Henderson, Danielle R CNTR [EMAIL PROTECTED]:



Hello everyone,

I have problem. We are currently using ARS 4.5.2 on a unix box,
with
oracle database. During a network upgrade the application fail
to come
up. The unix admins moved the drive to a different box. For some
reason
all the current license keys are missing and it is showing
windows
license keys that we have used previously.

I was able to get support purge a few licenses keys but I am
receiving
the following error message.  ARERR (337) You have reach the
maximum
number of database entries permitted with this version of the
Action
Request System. Only the Server license can be added. I'm
getting
invalid keys for any user license I try to add. It is also
populating
the wrong HostID. I a newbie here but I have searched everywhere
trying
to find out where it getting the incorrect hostid with no luck.

Any Ideas? I would greatly appreciate any help I can get. The
work day
start on Tuesday and I have to have this app back up an running
before
the workday starts at 6am.


Danielle Henderson
[EMAIL PROTECTED]
L-3 Communication Titan Corp



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ARS 4.5.2 license problem

[Henderson, Danielle R CNTR]

 
Hello everyone,

I have problem. We are currently using ARS 4.5.2 on a unix box, with
oracle database. During a network upgrade the application fail to come
up. The unix admins moved the drive to a different box. For some reason
all the current license keys are missing and it is showing windows
license keys that we have used previously. 

I was able to get support purge a few licenses keys but I am receiving
the following error message.  ARERR (337) You have reach the maximum
number of database entries permitted with this version of the Action
Request System. Only the Server license can be added. I'm getting
invalid keys for any user license I try to add. It is also populating
the wrong HostID. I a newbie here but I have searched everywhere trying
to find out where it getting the incorrect hostid with no luck. 

Any Ideas? I would greatly appreciate any help I can get. The work day
start on Tuesday and I have to have this app back up an running before
the workday starts at 6am.


Danielle Henderson
[EMAIL PROTECTED]
L-3 Communication Titan Corp

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