We finally got the server up and running. Apparently the license had to be enter differently. I was told by BMC Tech support to enter AR System in the field next to the number of licenses in the license tool. Never heard of this but it worked. The unix admins resolved the host ID issue by moving back to the original box. Luckily we will be going to production in August. This server is on its last leg. Thanks to all that replied. Really appreciate your help Danielle Henderson [EMAIL PROTECTED] L3 Communications Titan Corp
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mauro Pedone Sent: Monday, May 26, 2008 3:08 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 4.5.2 license problem ** there are two or more network adapter? maybe remedy reads an other network adapter mac address 2008/5/26 Henderson, Danielle R CNTR <[EMAIL PROTECTED]>: Hello everyone, I have problem. We are currently using ARS 4.5.2 on a unix box, with oracle database. During a network upgrade the application fail to come up. The unix admins moved the drive to a different box. For some reason all the current license keys are missing and it is showing windows license keys that we have used previously. I was able to get support purge a few licenses keys but I am receiving the following error message. ARERR (337) You have reach the maximum number of database entries permitted with this version of the Action Request System. Only the Server license can be added. I'm getting invalid keys for any user license I try to add. It is also populating the wrong HostID. I a newbie here but I have searched everywhere trying to find out where it getting the incorrect hostid with no luck. Any Ideas? I would greatly appreciate any help I can get. The work day start on Tuesday and I have to have this app back up an running before the workday starts at 6am. Danielle Henderson [EMAIL PROTECTED] L-3 Communication Titan Corp ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
